34,220 Service Providers jobs in the United States
Strategic Account Manager, Service Providers

Posted 12 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
**Your Career**
The Strategic Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. You're responsible for leading and driving new engagements within our largest revenue producing clients. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.
Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.
**Your Impact**
+ You will own revenue expansion within Palo Alto Networks' largest clients
+ You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
+ Your consultative selling experience will identify business challenges and create solutions for our customers
+ Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
+ Create clear goals and complete accurate forecasting through developing a detailed territory plan
+ Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
+ Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
+ Travel as necessary within your territory, and to company-wide meetings
**Your Experience**
+ Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry - SASE technology is preferred
+ Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques at the executive level
+ Technical aptitude for understanding how technology products and solutions solve business problems
+ Identifies problems, reviews data, determines the root causes, and provides scalable solutions
+ Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
+ Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
+ Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
+ Excellent time management skills, and work with high levels of autonomy and self-direction
**The Team**
Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security.
As part of our sales team, you are empowered with unmatched systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our sales team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredibly complex cyberthreats.
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $ - $ /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here ( .
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
**Is role eligible for Immigration Sponsorship? No.** **Please note that we will not sponsor applicants for work visas for this position.**
**Motor-Vehicle Requirement:**
This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver's license.
Senior Solutions Architect, Networking - Cloud Service Providers
Posted 5 days ago
Job Viewed
Job Description
Are you seeking an opportunity to contribute to a team that brings innovative Artificial Intelligence (AI) technology to NVIDIA's largest clients? We are hiring a Solutions Architect to focus on networking and help develop accelerated computing networking solutions for AI/ML and HPC on hyperscalers. As part of the NVIDIA Solutions Architecture team, you will work closely with strategic customers, offering technical expertise and support for both hardware and software solutions aligned with our product strategy.
What you’ll be doing:
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Working with tech giants to develop and demonstrate solutions based on NVIDIA’s groundbreaking software and hardware technologies. A huge part of the day to day job is to help customers debug issues, lead feature request processes, and coordinate the co-engineering program.
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Partner with Sales Account Managers and Developer Relations Managers to identify and secure business opportunities for NVIDIA products and solutions.
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Be the go-to technical resource for customers building sophisticated AI infrastructure as well as helping them understand performance characteristics for solutions.
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Work with customers to build PoCs for solutions to address critical business needs.
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Prepare and deliver technical content to customers including presentations, workshops, etc.
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Analyze and develop solutions for customer performance issues for both AI workload and systems performance.
What we need to see:
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BS/MS/PhD in Electrical/Computer Engineering, Computer Science, Physics, or other Engineering fields or equivalent experience.
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8+ years of engineering (performance/system/solution) experience.
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Expertise with dense datacenter design including networking, compute and storage. Familiarity with Cloud and hybrid cloud Network.
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Experience with Ethernet L2-L7 networking protocol stack.
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Ability to multitask efficiently in a multifaceted environment, ability to work with teams across geographical locations.
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Clear written and oral communications skills with the ability to effectively collaborate with executives and engineering teams.
Ways to stand out from the crowd:
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Deep understanding and hands-on experience with Ethernet Switch software solution and data center production network.
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Extensive experience with RDMA/RoCE and hard-working NICs.
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Hands-on experience with GPU and Networking systems in general including but not limited to performance testing/tuning, benchmarking, etc.
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Strong systems engineering, coding, and debugging skills. Including experience with Python, Ansible, Go, C/C++, Bash, Linux and Windows.
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Demonstrate expertise through developed projects or Open Source contributions in DPDK, IP Sec, HPC, Cloud Native Projects, Kubernetes, Slurm for enabling GPU workloads as well as experience in supporting Deep Learning, Machine Learning or HPC networking infrastructures; experience with networking technologies.
#LI-Hybrid
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 184,000 USD - 287,500 USD for Level 4, and 224,000 USD - 356,500 USD for Level 5.
You will also be eligible for equity and benefits ( .
Applications for this job will be accepted at least until September 6, 2025.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Senior Solutions Architect, GPU - Cloud Service Providers
Posted 5 days ago
Job Viewed
Job Description
Join our team at NVIDIA and help bring AI solutions to our largest customers. We are seeking an expert Solutions Architect to assist customers in building AI/ML and HPC software solutions at scale. As a member of our Solutions Architecture team, you will collaborate with strategic customers, providing end-to-end technology solutions and technical support based on our product strategy. Come join us!
What you’ll be doing:
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Working with tech giants to develop and demonstrate solutions based on NVIDIA’s groundbreaking software and hardware technologies.
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Partnering with Sales Account Managers and Developer Relations Managers to identify and secure business opportunities for NVIDIA products and solutions.
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Serving as the main technical point of contact for customers engaged in the development of intricate AI infrastructure, while also offering support in understanding performance aspects related to tasks like large scale LLM training and inference.
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Conducting regular technical customer meetings for project/product details, feature discussions, introductions to new technologies, performance advice, and debugging sessions.
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Collaborating with customers to build Proof of Concepts (PoCs) for solutions to address critical business needs and support cloud service integration for NVIDIA technology on hyperscalers.
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Analyzing and developing solutions for customer performance issues for both AI and systems performance.
What we need to see:
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BS/MS/PhD in Electrical/Computer Engineering, Computer Science, Physics, or other Engineering fields or equivalent experience.
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8+ years of engineering (performance/system/solution) experience.
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Hands-on experience building performance benchmarks for data center systems, including large scale AI training and inference.
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Understanding of systems architecture including AI accelerators and networking as it relates to the performance of an overall application.
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Effective engineering program management with the capability of balancing multiple tasks.
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Ability to communicate ideas clearly through documents, presentations, and in external customer-facing environments.
Ways to stand out from the crowd:
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Hands-on experience with Deep Learning frameworks (PyTorch, JAX, etc.), compilers (Triton, XLA, etc.), and NVIDIA libraries (TRTLLM, TensorRT, Nemo, NCCL, RAPIDS, etc.).
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Familiarity with deep learning architectures and the latest LLM developments.
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Background with NVIDIA hardware and software, performance tuning, and error diagnostics.
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Hands-on experience with GPU systems in general including but not limited to performance testing, performance tuning, and benchmarking.
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Experience deploying solutions in cloud environments including AWS, GCP, Azure, or OCI as well as knowledge of DevOps/MLOps technologies such as Docker/containers, Kubernetes, data center deployments, etc. Command line proficiency.
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 184,000 USD - 287,500 USD for Level 4, and 224,000 USD - 356,500 USD for Level 5.
You will also be eligible for equity and benefits ( .
Applications for this job will be accepted at least until August 25, 2025.
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
Enterprise Account Executive (focused on Telecoms Service Providers)
Posted today
Job Viewed
Job Description
Job Description
Our client is one of Europe's fastest-growing companies and provides open-source solutions and offers their own widely adopted Linux-based operating system. They provide licensed enterprise software products, commercial support, managed services, consulting, and training services to customers who are deploying open source applications on the cloud, in their data center, or to the connected device and IoT ecosystem.
We are looking for a sole contributor hunter sales professional to engage with Telecoms Service Providers in - so companies such as Verizon, T-mobile, Dish, AT&T, BT, DT, VF, O2, and Telefonica. Telecommunications is one of our client's strongest sectors and they are involved with many O-RAN and IoT initiatives (along with many other IT Digital Transformation / Infrastructure Transformation programs).
The role is home based.
In terms of the candidates, we are looking for people who have:
- Empathy for the customer
- High intellect (you must be willing to undertake and pass a GAI test)
- Passion for technology (Cloud, Infrastructure, virtualization, Data Analytics, Containerization, AI, OSS etc)
- Teamwork
- Energy
- A strong sales track record or hitting targets
The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events.
They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise. There will be some lead generation support from sales development representatives but the Sales Director / Enterprise Account Executive must be willing to prospect and drive their sales pipeline.
Please ignore the salaries mentioned on the job board - there is flexibility for the right profile
The client is renowned in the industry for having strong commission plans that allow salespeople to earn a substantial upside.
Enterprise Account Executive (focused on Telecoms Service Providers)
Posted today
Job Viewed
Job Description
Job Description
Our client is one of Europe's fastest-growing companies and provides open-source solutions and offers their own widely adopted Linux-based operating system. They provide licensed enterprise software products, commercial support, managed services, consulting, and training services to customers who are deploying open source applications on the cloud, in their data center, or to the connected device and IoT ecosystem.
We are looking for a sole contributor hunter sales professional to engage with Telecoms Service Providers in - so companies such as Verizon, T-mobile, Dish, AT&T, BT, DT, VF, O2, and Telefonica. Telecommunications is one of our client's strongest sectors and they are involved with many O-RAN and IoT initiatives (along with many other IT Digital Transformation / Infrastructure Transformation programs).
The role is home based.
In terms of the candidates, we are looking for people who have:
- Empathy for the customer
- High intellect (you must be willing to undertake and pass a GAI test)
- Passion for technology (Cloud, Infrastructure, virtualization, Data Analytics, Containerization, AI, OSS etc)
- Teamwork
- Energy
- A strong sales track record or hitting targets
The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events.
They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise. There will be some lead generation support from sales development representatives but the Sales Director / Enterprise Account Executive must be willing to prospect and drive their sales pipeline.
Please ignore the salaries mentioned on the job board - there is flexibility for the right profile
The client is renowned in the industry for having strong commission plans that allow salespeople to earn a substantial upside.
Help Desk Technician (Help Desk Technical Support 2)
Posted 5 days ago
Job Viewed
Job Description
Requisition Number: 25340
Required Travel: 0 - 10%
Employment Type: Full Time/Hourly/Non-Exempt
Anticipated Salary Range: $40,562.00 - $65,000.00
Security Clearance: TS/SCI
Level of Experience: Mid
This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.
HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.
Meet HII’s Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video:
Summary
HII’s Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations. The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. The program is scheduled to launch in early 2026 and due to the classified nature of the mission and the sensitivity of the operational environment, an active TS/SCI security clearance will be required.
What You Will Do
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Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
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Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
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May route calls to product line specialists.
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Maintains and updates records and tracking databases.
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Alerts management to recurring problems and patterns of problems.
What We Are Looking For: Minimum Qualifications
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AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.
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Active TS/SCI government security clearance required to star
Preferred: Bonus Points For
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Relevant industry certifications (as applicable)
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Prior experience in defense, aerospace, or government contracting
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Proficiency with specialized tools or software aligned to the role
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Demonstrated ability to work collaboratively in multidisciplinary teams
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call for assistance. Press #3 for HII Mission Technologies.
Enterprise Account Executive (focused on Data Center Service Providers)
Posted today
Job Viewed
Job Description
Job Description
Our client is one of Europe's fastest-growing companies and provides open-source solutions and offers their own widely adopted Linux-based operating system. They provide licensed enterprise software products, commercial support, managed services, consulting, and training services to customers who are deploying open source applications on the cloud, in their data center, or to the connected device and IoT ecosystem.
We are looking for a sole contributor hunter sales professional to engage with Data Center Service Providers.
The role is home-based.
In terms of the candidates, we are looking for people who have:
- Empathy for the customer
- High intellect (you must be willing to undertake and pass a GAI test)
- Passion for technology (Cloud, Infrastructure, virtualization, Data Analytics, Containerization, AI, OSS etc)
- Teamwork
- Energy
- A strong sales track record or hitting targets
The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events.
They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise. There will be some lead generation support from sales development representatives but the Sales Director / Enterprise Account Executive must be willing to prospect and drive their sales pipeline.
Please ignore the salaries mentioned on the job board - there is flexibility for the right profile
The client is renowned in the industry for having strong commission plans that allow salespeople to earn a substantial upside.
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Enterprise Account Executive (focused on Data Center Service Providers)
Posted today
Job Viewed
Job Description
Job Description
Our client is one of Europe's fastest-growing companies and provides open-source solutions and offers their own widely adopted Linux-based operating system. They provide licensed enterprise software products, commercial support, managed services, consulting, and training services to customers who are deploying open source applications on the cloud, in their data center, or to the connected device and IoT ecosystem.
We are looking for a sole contributor hunter sales professional to engage with Data Center Service Providers.
The role is home-based.
In terms of the candidates, we are looking for people who have:
- Empathy for the customer
- High intellect (you must be willing to undertake and pass a GAI test)
- Passion for technology (Cloud, Infrastructure, virtualization, Data Analytics, Containerization, AI, OSS etc)
- Teamwork
- Energy
- A strong sales track record or hitting targets
The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events.
They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing relationships, and work with colleagues and partners on account strategy. They must be comfortable selling enterprise software, open source, cloud, virtualization, container technologies and technical software solutions to senior levels of the enterprise. There will be some lead generation support from sales development representatives but the Sales Director / Enterprise Account Executive must be willing to prospect and drive their sales pipeline.
Please ignore the salaries mentioned on the job board - there is flexibility for the right profile
The client is renowned in the industry for having strong commission plans that allow salespeople to earn a substantial upside.
Technical Support Help Desk
Posted 5 days ago
Job Viewed
Job Description
Position: Helpdesk Support
Location: New York (5 days onsite)
Yrs of Exp: 1-4yrs
Must have: Mac OS, JAMF
Responsibilities
Provide first-level support to users experiencing issues with software, hardware, network connectivity, and IT systems, with a particular focus on the Microsoft Office environment (including Office 365). Troubleshoot and resolve incidents via phone, email, or in-person, logging all actions in the helpdesk ticketing system
Diagnose technical problems, resolve incidents, and escalate issues when necessary. Perform root cause analysis and apply solutions to prevent future occurrences
Handle user access requests, password resets, and permissions within various IT systems, following security protocols to ensure data integrity
Assist with the installation, configuration, and maintenance of computers, software applications (including Zoom and Slack for collaboration), printers, and other peripherals. Coordinate hardware replacement or repair as needed
Maintain detailed records of support requests, actions taken, and final outcomes. Update and maintain user guides, FAQs, and knowledge base documentation for common technical issues
Identify and address potential technical issues before they impact users, perform routine maintenance on IT systems, and monitor IT infrastructure health
Foster positive relationships with end-users, maintain a friendly and professional demeanor, and strive to provide the highest level of service satisfaction
Work with other IT support teams and departments to resolve complex technical issues and provide feedback on potential areas of improvement in systems or processes
Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus
1-3 years of experience in a helpdesk or technical support role. Experience supporting the Microsoft Office environment (including Office 365), Zoom, and Slack is highly preferred
Familiarity with Microsoft Windows environments, Office 365, Zoom, Slack, basic networking concepts, and common IT support tools. Knowledge of ticketing systems (e.g., ServiceNow, JIRA) is advantageous
Strong communication skills, customer service orientation, patience, and ability to work under pressure. Strong analytical and problem-solving abilities
Flexibility to work in shifts or be on-call for emergency support, as needed
Technical Support (Help Desk)
Posted 5 days ago
Job Viewed
Job Description
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld's Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.
Work Schedule
- Hybrid (after an initial training period) from our Mandan, ND office
- Hybrid Schedule: Minimum of working 4 days per week onsite with availability to work up to 5 days a week from an office location.
- Monday-Friday, scheduled to work within 7:30 am - 6:00 pm
- Serves as first tier Helpdesk support to the administration of both Windows and Mac devices, tasks include (but not limited to):
- Performs installations, setting up Active Directory (AD) user accounts, maintaining general logins, establishing permissions, etc
- Performs hardware and software maintenance, repairs, upgrades, backups, restores and other maintenance tasks as needed
- Supports device replacements and rotations
- Installs and troubleshoots NISC approved software on NISC owned devices
- Provides support of NISC's phone & ACD systems
- Assists with support of our SSO (Okta) for various applications
- Provides initial support by assisting onsite or virtual employees with common login and permission issues, as well as resolving problems related to software, hardware, and peripheral devices.
- Utilizes remote connectivity tools such as NinjaOne or Microsoft Teams to assist with support efforts
- Troubleshoots and maintains Apple devices, including Mac computers, iPads and AppleTVs
- Manages onsite meeting room technology needs, including AV setup, system updates, and technical support, ensuring that all NISC meeting spaces and event requirements are met
- Ensures NISC meeting rooms and other meeting technical requirements are up to date for the facilitation of various NISC meetings/events
- Assists project leads on various projects within the Helpdesk team
- Availability to participate in an On-Call/Afterhours rotation (one week about every two months)
- Additional tasks or duties as required
- Strong verbal and written, interpersonal and communication skills
- Strong customer service skills
- Familiarity with the setup and support of Windows and Mac operating systems and software
- Familiarity with basic support of TCP/IP networks
- Familiarity with basic Virtual Private Network clients (VPN) and computer connectivity (WiFi/LAN)
- Familiarity with Telephony
- Familiarity with Okta (SSO)
- Familiarity with a ticketing system or working from a queue
- Strong problem-solving skills and attention to detail
- Ability to work independently, as well as in a team environment
- Ability to effectively adapt to change
- Ability to interact in a positive manner with internal and external contacts
- Ability to maintain the highest level of professionalism, ethical behavior and confidentiality
- Commitment to NISC's Statement of Shared Values
- High School Diploma or equivalency required.
- Bachelor's Degree in a related field or equivalent experience preferred.
Minimum Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.