Customer Support Specialist

33844 Haines City, Florida NESCO Inc

Posted 2 days ago

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Job Description

Position Summary:

We are looking for a reliable, detail-oriented Customer & Technical Support Specialist to provide exceptional support across customer service, technical support, and sales operations. This multifaceted role involves processing and managing customer orders, assisting with product inquiries, supporting outside sales, and ensuring accurate service documentation through CRM systems such as HubSpot and SalesPad.

Essential Job Functions:

Customer Service & Order Processing
  • Process incoming customer orders with a high degree of accuracy and efficiency.
  • Handle customer inquiries via phone, email, or chat regarding pricing, inventory, and order status.
  • Provide backup support for the customer service team as needed.
  • Respond to and resolve general inquiries in a professional and timely manner.
Technical Support
  • Provide appliance technical support to homeowners, dealers, outside sales reps, and service providers.
  • Dispatch and follow up on service authorizations.
  • Locate and onboard new service providers as needed.
  • Communicate service updates and resolutions.
  • Record and update service logs in HubSpot.
  • Create, assign, and distribute service request forms.
Sales Support
  • Assist outside sales teams with job quotes, display proposals, order updates, and customer inquiries.
  • Collaborate with cross-functional teams to ensure timely order fulfillment and customer satisfaction.
Data Management & CRM
  • Maintain accurate records and service logs in CRM platforms such as HubSpot and SalesPad.
  • Add and manage leads in CRM.
  • Pull data queries and reports as needed to support business functions.
  • Maintain servicer account data in Zen Locator.
Other Duties
  • Participate in special projects and cross-functional initiatives as assigned.
Education and Experience Requirements:
  • 1-3 years of experience in a similar role, preferably in appliance warranty support, customer service, or sales operations.
  • Associate degree preferred but not required.
  • Experience with CRM systems (e.g., HubSpot, SalesPad) and Microsoft Office Suite (Outlook, Excel, Word).
  • Technical knowledge of appliances or refrigeration is a plus.
Skills and Competencies:
  • Strong multitasking and organizational abilities.
  • Detail-oriented, professional, and dependable.
  • Excellent verbal and written communication skills.
  • Ability to work independently and prioritize tasks with a focus on accuracy and timeliness.
  • Positive and professional interpersonal skills when dealing with customers, coworkers, and vendors.
Work Environment & Benefits:
  • Schedule: Monday through Friday, 8:00 AM - 5:00 PM
  • Workplace: Drug-free and smoke-free
Benefits Include:
  • Medical, Dental, and Vision Insurance
  • Life and Long-Term Disability Insurance
  • Paid Time Off (PTO)
  • Paid Holidays
  • Employee Assistance Program (EAP)
  • Retirement Plan
  • Tuition Reimbursement


Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Customer Service - Donor Support Technician

33809 Lakeland, Florida CSL

Posted today

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Job Description

Phlebotomist

Responsibilities: Responsible for preparing the donor, donor area and equipment for the pheresis process. Prepares the autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnects the donor when the process is complete. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. Alerts Group Leader or Supervisor of donor flow issues. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understands the policies and procedures associated with hyper immune programs at the center if applicable. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintains confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform job-related duties as assigned.

Qualifications: High school diploma or equivalent required. Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience. Must be able to perform basic math calculations. Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

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Customer Service - Donor Support Technician

33809 Lakeland, Florida CSL Plasma

Posted 1 day ago

Job Viewed

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Job Description

Responsibilities:

Responsible for preparing the donor, donor area and equipment for the pheresis process.
Prepares the autopheresis machine for the pheresis process.
Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Disconnects the donor when the process is complete.
Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understands the policies and procedures associated with hyper immune programs at the center if applicable.
Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
Maintains confidentiality of all personnel, donor and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform job-related duties as assigned.

Qualifications:

High school diploma or equivalent required
Minimum of three (3) months work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Our Benefits

For more information on CSL Plasma benefits visit

About CSL Plasma

CSL Plasma operates one of the worlds largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Plasma!
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Customer Service - Donor Support Technician

33806 Lakeland, Florida CSL Plasma

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Responsibilities:
- Responsible for preparing the donor, donor area and equipment for the pheresis process.
- Prepares the autopheresis machine for the pheresis process.
- Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
- Disconnects the donor when the process is complete.
- Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
- Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
- Alerts Group Leader or Supervisor of donor flow issues.
- Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
- Understands the policies and procedures associated with hyper immune programs at the center if applicable.
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
- Maintains confidentiality of all personnel, donor and center information.
- May be cross-trained in other areas to meet the needs of the business.
- Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
- Perform job-related duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
- Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
**Our Benefits**
For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
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Flooring Crews Wanted - Grow with a Lowes Service Provider

33809 Lakeland, Florida Floor Interior Services Corp

Posted 2 days ago

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Job Description

Responsive recruiter

Benefits:

  • Bonus based on performance
  • Flexible schedule
  • Free uniforms
Floor Interior Services , a trusted Lowe's service provider for over 20 years, is expanding and looking for experienced Flooring Crews to join our team.

We know what it takes to succeed-our leadership started as installers-and we're committed to giving your crew the steady work, support, and partnership you need to thrive.

Why Work With Us?
  • Consistent Weekly Workloads - Keep your crew busy with steady jobs
  • Competitive Pay, Weekly - No waiting, no runaround
  • Performance Bonuses - Rewarding crews who go above and beyond
  • Free Company Gear - Branded t-shirts for your team
  • Free Material Disposal - Save time and money-focus on installs, not waste
  • Dedicated Support Team - We've got your back every step of the way
What We're Looking For in Crews:
  • Professional team communication with customers (English required)
  • Active business entity (registered with Division of Corporations / SunBiz for FL-based crews)
  • Business Tax Receipt (if applicable)
  • Insurance: General Liability, Commercial Auto, Worker's Comp or exemption
  • Reliable transportation and tools for your crew
  • LEAD LLRP & LEAD Firm certifications (or willingness to obtain)
  • Ability to pass background checks
  • Proven crew experience in flooring installation: Carpet, Vinyl, Tile, and Hard Surface

Why Crews Choose Floor Interior Services:

We provide stability, open communication, and respect for your team's hard work. As your recruiter and subcontractor ambassador, my role is to make sure your voice is heard and your crew is supported.

If your crew is ready for steady, high-quality work with a company that values partnership and professionalism-apply today and let's build success together!

Compensación: $3,000.00 - $10,000.00 per week

Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.

Would you like to be part of a team that helps people love where they live? Come join us at Floor Interior Services. We have been in business for over 10 years while striving to set the industry standards in customer service by providing a quality installation experience to thousands of customers each year.

Our value statement is "Get better every day, help others along the way". Come be part of a team where you can make a difference.
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Flooring Crews Wanted Grow with a Lowes Service Provider

33809 Lakeland, Florida Floor Interior Services, Corp

Posted 3 days ago

Job Viewed

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Job Description

Benefits:

Bonus based on performance

Flexible schedule

Free uniforms

Floor Interior Services, a trusted Lowe’s service provider for over 20 years, is expanding and looking for experienced Flooring Crews to join our team.

We know what it takes to succeed—our leadership started as installers—and we’re committed to giving your crew the steady work, support, and partnership you need to thrive.

Why Work With Us?

Consistent Weekly Workloads – Keep your crew busy with steady jobs

Competitive Pay, Weekly – No waiting, no runaround

Performance Bonuses – Rewarding crews who go above and beyond

Free Company Gear – Branded t-shirts for your team

️ Free Material Disposal – Save time and money—focus on installs, not waste

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