91 Service Providers jobs in Belford

LOCATION: Brooklyn, NY

REPORTS TO: Chief Technology Officer

DEPARTMENT: Information Technology

SCHEDULE: Full Time / Hybrid

AGENCY BACKGROUND:

MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential.

POSITION SUMMARY:

The Help Desk Technician Level I will be stationed in our Syosset location on Long Island and will be responsible for assisting staff with onsite tasks outlined below. The technician will also be required to travel to sites within Suffolk and Nassau County and occasionally to Queens and Brooklyn when assistance is needed.

REQUIRED QUALIFICATIONS:

Bachelor's degree in computer science or related field. ITIL, A+ and MCE certification preferred. Must have and maintain a valid NYS Driver's License with a satisfactory driving record.
Proven experience as a help desk technician or other customer support role, tech savvy with working knowledge of office automation products, databases, and remote control, good understanding of computer systems, mobile devices, and other tech products, ability to diagnose and resolve basic technical issues, proficiency in English, excellent communication skills, customer-oriented and cool tempered, BSc/BA in IT, Computer Science or relevant field. Proficiency in PC/LAN architecture with an emphasis on PC configuration and troubleshooting; Proficiency in Windows 10 & 11, MS Office 365 including Teams, SharePoint and OneDrive, Outlook 365, Imaging PCs and laptops, building & configuring new PCs and laptops for office and remote access, knowledge of network printer configuration and VOIP phone systems. Cabling experience and knowledge of the NY State Connections system is a plus.

RESPONSIBILITIES:

Under the direction of the CTO, the Help Desk Level 1 Analyst is responsible for performing the following tasks: Help Desk: answer help desk calls/help desk emails and assign tickets to appropriate technicians. Logging of all tickets and first-level troubleshooting required. Create detailed documentation of solutions. Phones: troubleshoot any phone issues agency-wide and maintain ownership of tickets that were escalated to phone vendor technicians. Agency support: The position requires frequent travel to agency sites, mainly in Suffolk and Nassau County. A valid NY state driver's license is required. The Help Desk Level 1 Analyst is also responsible for hardware and software support, ordering equipment, providing PC level 1 support when required and for performing other tasks as assigned by the CTO. In addition, the Help Desk Level 1 Analyst is responsible for assisting the other help desk technicians as needed and escalating tickets when appropriate.

BENEFITS/PERKS:

• A comprehensive health insurance package including medical, dental and vision plans for you and your family
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick, 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Training to support professional and personal development
• Employee wellness program
• Employee recognition activities

Salary Range:
$44,000 - $47,000 per year (35 hours/week)
MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.

Company Description

Job Description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

Division/Program Summary:
Early Intervention is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child's and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program.

The Bureau of Early Intervention is seeking a Help Desk Consultant in its NY EI System Unit.

Position Summary:
Reporting to the Help desk supervisor, the Help Desk Consultant will facilitate system resolution of issues that prevent children's cases from progressing or providers from billing for services rendered in the Early Intervention.

Job Duties and Responsibilities:
- Respond to requests for technical assistance "live", via phone, electronically related to the program database. Advise users of the appropriate action/s to follow.
- Complete data entry activities for the timely submission of case information into appropriate program databases.
- Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
- Research and resolve billing issues using the program database and other available resources.
- Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
- Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database.
- Complete special projects as assigned.

Why you should work for us:

-Benefits: City employees are entitled to unmatched benefits such as:
oa premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
oadditional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
oa public sector defined benefit pension plan with steady monthly payments in retirement.
oa tax-deferred savings program and
oa robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
-Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
-Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at or .

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Job Details

Job Location
Long Island City - Long Island City, NY

Position Type
Full Time

Salary Range
$23.63 - $7.44 Hourly

Job Shift
Day

Description

Title: Helpdesk Associate

Unit: IT

Reports to: Help Desk Manager

Status: Full Time; Regular; Non-Exempt

Salary Range: 23.63 - 27.44 per hour (Approximately 43,000 - 50,000 annually)

Location: Long Island City

Days/Hours: Weekly schedule

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, experience and/or ability required.

Position Summary:

The Help Desk Associate is responsible for providing day-to-day helpdesk response and support of the organization's computer network infrastructure, as well as admin functions for the organization's information management system client database (Caseworthy).

Essential Duties and Responsibilities:

• Effectively and efficiently provide desktop and remote technical support in a timely manner
• Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers.
• Perform hardware/software inventory and software license tracking.
• Assist in the training of Fortune staff in the use of PCs and basic network operations.
• Ability to follow directions and complete tasks without micro-management
• Excellent note taking and organizational skills
• Ability to create step by step documentation on procedures and steps for technical tasks

Qualifications

QUALIFICATIONS

• Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
• Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues.
• Proven experience in working with results-driven, customer-service oriented support teams.
• Strong knowledge of Microsoft and TCP/IP networking and network printing.
• Knowledge of networking technologies.
• Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
• High school diploma or equivalent (some college preferred).
• A+ and Net + Certified preferred.
• Excellent customer service skills.

Key Skills and Competencies

• Oral and written communication skills
• Learning skills
• Customer service orientation
• Problem analysis
• Problem-solving
• Adaptability
• Team interaction
• Planning and organizing
• Attention to detail
• Stress tolerance

Travel Requirements: You are required to travel to our Harlem, Bronx, Brooklyn locations and other court locations in the tristate area.

Physical Demands:

May require heavy lifting at times, 50+ pounds.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Technology Help Desk Manager

Reports to:    Managing Director, Facilities & Operations
FLSA Status:    Non-exempt
Supervisor:    No
Start Date:    June 2025
Salary Range:    $75,000-$5,000
___
Organizational Description:

The mission of Women Building Up (WBU) is to advance gender, racial, and social justice by supporting women, girls, and gender-expansive people whom carceral systems have directly impacted. We support them in claiming their power and becoming agents of transformative change in their communities and the world.

WBU is a 501(c)(3) nonprofit organization founded by a committee of 50 women (cis, trans, nonbinary, and gender expansive), many of whom experienced incarceration, and all of whom are courageous leaders, activists, and passionate visionaries contributing to the growth of larger grassroots movements that advance justice for women. WBU owns and operates its building in Brooklyn, NY.  WBU recognizes that people directly impacted by systems of incarceration bring invaluable perspectives and skills. We strongly encourage individuals with lived experience, including justice-impacted individuals to apply

Position Summary:
Working with the Facilities & Operations Team, the Technology Help Desk Manager is responsible for providing on-site technical support to the computer users of the facility and working with dedicated off-site consultants to ensure that all IT systems and AV systems are functioning properly. The ideal candidate will be passionate about IT, have excellent communication skills, and have a strong understanding of information technologies and a commitment to providing exceptional customer service.

Recognizing that this is a small team in a new organization, this person will actively seek out opportunities to assist and engage in shared learning with other members of the Facilities & Operations team, work closely with cross-functional teams to ensure alignment of program goals with organizational priorities, participate in regular staff meetings and shared learning opportunities, and contribute to organizational planning and development.
This position requires a flexible schedule with the ability to work some evenings and Saturdays to support programming.

Essential Duties and Responsibilities:

• Manage the day-to-day operations of the organization’s IT help desk, monitoring performance against established goals
• Provide technical support to users in-person and via email and telephone
• Troubleshoot and resolve IT and SmartBuilding issues
• Install and configure software and hardware, training staff as needed 
• Create and maintain IT documentation including system documentation, technical documentation, and user documentation
• Advise on the development of, and adherence to, the technology budget 
• Manage the day-to-day relationship and communications between WBU and its external IT/AV support partners
• Analyze business requirements for IT strategies, infrastructure and security, especially related to the IT help desk
• Stay up-to-date on the latest IT trends 
• Assume other related responsibilities and special projects as required
• Perform all duties in a manner that promotes Women Building Up’s mission and values

Required Knowledge, Skills, and Abilities:

• 5+ years of experience in an IT or help desk role, with live sound production experience a plus
• Certified or accredited in one of the following: CompTia A+ or Network+, Cisco Certified Network Associate (CCNA), Google IT Support Courses or Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited university
• Superior verbal and written communication and trouble-shooting skills 
• Commitment to providing exceptional customer service with an ability to handle technical issues in a calm and professional manner
• Passionate about technology and ability to explain complex technical concepts to non-technical users
• Knowledge of computer hardware, including network server management and smart building technology, operating systems (e.g., Windows, macOS), and Google Suite
• Familiarity with troubleshooting network and connectivity issues (Wi-Fi, LAN, VPN)
• Familiarity with basic IT support tools, such as remote desktop software or diagnostic utilities
• Ability to work independently and as part of a team
• Strong organizational skills with the ability to manage multiple projects simultaneously

Key Competencies:

• Collaboration and Communication: Effectively communicate technical information to both technical and non-technical staff, as well as build strong relationships with internal and external stakeholders 
• Problem-Solving: Identify and solve problems related to technology, processes, and infrastructure
• Adaptability: Monitor technology landscape and be able to adapt and support new technologies and changing organizational needs

Physical Demands:

• Ability to sit for long periods at a desk or computer workstation.
• Occasional lifting and carrying of computer equipment (e.g., monitors, desktop computers, printers) up to 50 pounds.

Location:
This position requires in-person work in our Brooklyn office 5 days per week with occasional weeknight or weekend hours.

Compensation and Benefits:
The salary range for this position in New York City is $75,000 – $ 5,000 and represents the organization's good faith minimum and maximum range for this role at the time of posting. The actual salary offered will be dependent on various factors, including but not limited to, the candidate's experience, education, relevant certifications, geographic location, market demands, and specific business needs. Generally, candidates are considered for the middle of the salary range when they bring the requisite level of experience and expertise to the role.

WBU offers an extensive and generous benefits package, including 100% employer-paid health, vision, and dental insurance for employees. Additional benefits include employer-paid life insurance, up to 50 paid time off days per calendar year, a 3% 401(k) contribution, and wellness stipends.

Application Instructions:
Interested candidates should submit a resume and cover letter to WBU via JazzHR.  Applications will be reviewed on a rolling basis until the position is filled.

Our Commitment to Equal Employment Opportunity:
We value diverse experiences, including with regard to educational background and justice system contact, and depend on a diverse staff to carry out our mission.

Our hiring processes and our work culture offer support and flexibility for staff with a variety of needs. Should you face an accessibility barrier in the interview process please let us know when you are contacted. We will work with you to provide the accommodation that works best for you.

Women Building Up (WBU) is an Equal Opportunity Employer and does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

About Us:

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview:

The Sr. Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Work Location: This is an on-site role at the Somerset, NJ Distribution Center.

Work Schedule: First Shift: Monday - Friday, 8:30am - 5:00pm

Work Travel: Up to 10% domestic travel.

Competitive Total Rewards Package: Attractive annual salary of $65,000 - $70,000 plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

Responsibilities:

• Develop and maintain local networks in ways that optimize performance
• Perform system trouble shooting and analysis of warehouse operational equipment and systems
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
• Support PowerShell scripting/automating
• Own the relationship with between technical operations and production operations
• Package software installations on many computers at a time
• Ensure security and privacy of networks and computer systems
• Perform troubleshooting to diagnose and resolve problems
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.

Be part of a forward-thinking company that values creativity and continuous improvement. We offer opportunities for professional development and career advancement within a growing organization. Join a diverse, collaborative team that emphasizes respect and inclusivity.

Minimum Requirements:

• Bachelor's degree in the field of Information Technology or Logistics desired, or equivalent experience
• Working knowledge of the Microsoft Windows 10 and Microsoft server product line, Microsoft Office suite, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
• Analytical thinker comfortable with managing technical operations
• Excellent diagnostic and problem-solving skills
• Outstanding organizational and time-management skills
• Excellent communication skills (verbal, written, and presentation)
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• 3+ years end user support experience
• 3+ years WMS experience desired
• RF technology experience
• Flexibility to share on call support within 24/7 operation.
• IT Support- 1 year

Position Type:
Technology/Computer Technician

Date Posted:
6/2/2025

Location:
Educational Services Commission of New Jersey

Closing Date:
Until Filled Educational Services Commission of New Jersey - Central Office

Educational Services Commission of New Jersey
1660 Stelton Road
Piscataway, NJ 08854

POSITION: Computer Technology / Help Desk Analyst
Twelve (12) Month Position

START DATE: July 1, 2025 - Pending Criminal History

SCOPE:

1. Provide technical assistance to staff on computer hardware/software issues

1. Responsible for monitoring software libraries and service logs on all repairs and upgrades to hardware and software

MINIMAL QUALIFICATIONS;

1. High school diploma and advanced certificate in computer software management/computer hardware repairs

1. Proficient knowledge and experience in Windows NT - 95/98 and DOS based programs. Experience with Apple computer systems a plus

1. Good interpersonal skills

1. Must have a valid NJ Driver's license

1. Such alternatives to the above qualifications as the Commission may find appropriate and acceptable.

REPORTS TO: Business Administrator/Board Secretary

RESPONSIBILITIES:

1. Repair of computer hardware

1. Troubleshooting and resolution of hardware/software issues

1. Installation of new computer hardware/software

1. Integration of new hardware/software into existing networks

1. Maintenance of existing LANs and WAN

1. Maintenance of Email and Internet connections

1. Repair of nonpublic hardware at remote locations

8. Organize and monitor inventory of hardware, spare parts, software and supporting documentation

9. All other duties assigned by the Business Administrator/Board Secretary

BENEFITS: Full-time staff are eligible for Medical, Prescription, and Dental Benefits. Pension system enrollment varies by position and certification. Vacation, Sick, Personal and Bereavement Days are included.

MINIMUM SALARY: $55,000

To apply for this position with the Educational Services Commission of New Jersey please visit the Human Resources Tab at and click the employment opportunities link.
ESCNJ is an EOE/AA Employer

IT Support and Help Desk

Company Description

JGS Insurance, located at Bell Works in Holmdel, NJ, is looking for a motivated high-energy individual with a desire to work in the insurance field. Jacobson, Goldfarb & Scott, Inc. (JGS Insurance) was established 100 years ago as an Independent Insurance Agency that is privately owned. Our goal is to assure that our customers are receiving the most comprehensive and competitive programs in terms of cost, coverage and service.

JGS is growing rapidly and as a result has an opportunity for a new IT Support/Help Desk representatives in our IT Department. Our new office in Bell Works truly reflects an innovative and exciting environment with state-of-the-art surroundings. Bell Works is the reanimation of Bell Labs into a 'metroburb.' The building is a rapidly evolving two-million-square-foot ecosystem filled with business, dining, culture, and more - all conveniently located in central New Jersey. Bell Works was recently named the most iconic building in the State of New Jersey.

Position Summary

Position is responsible for providing technical support (virtually as well as on site) to JGS employees and serves as the first point of contact for employee support.

Essential Functions:

• Assist users with software and hardware issues
• Perform basic computer hardware repairs
• Install software
• Relocate users and setup computer and peripherals
• Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff.
• Setup new hardware for users
• Experience with Windows and MS Office support
• Firewall, VMware, Networking and VOIP Phone knowledge helpful but not required
• Monitor IT support Queue
• Ability to travel occasionally to off-site locations (1-2 times/year)
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Adaptable and willing to learn new tasks quickly
• Strong troubleshooting skills
• Ability to Explain technical information in an understandable language to non-technical staff members.
• Excellent interpersonal skills.
• Ability to follow established processes and procedures

Qualifications:

• High school diploma or equivalent required
• Technical Knowledge required
• Knowledge of and experience with Microsoft Office Suite required
• A+ Certification or other Technology related certifications preferred.
• Experience in IT and Help Desk preferred

Help Desk/Law Firm/O365
Required Location: Remote in Tristate
Long Term Contract

• Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
• Apply expert knowledge of "STB applications", such as MS Windows 10, Outlook, MS Office, Worksite, Diaries, IE, Citrix, Acrobat, STBWeb and legal research tools to troubleshoot and resolve problems
• Educate users and team members on software and support issues
• Communicate clear, concise, step-by-step procedures to users
• Escalate Firm-wide system problems according to Department guidelines
• Create a call tracking ticket for every issue handled, including all relevant information in a concise manner when escalating user problems to 3rd level support
• Prioritize issues based on urgency and according to Department guidelines
• Follow up with users to ensure issues have been satisfactorily resolved
• Document troubleshooting steps to share with User Support and others as appropriate
• Make suggestions for departmental technical procedures and troubleshooting knowledgebase
• Troubleshoot with vendor support to resolve technical issues
• Understand all methods of accessing the Firm's systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN
• Configure, test, troubleshoot smartphones and other devices for domestic and international use ensuring that secured and adequate connectivity is available at the traveler's destination
• Assist with laptop imaging and configuration, wipe devices according to Department guidelines and restore laptop to original configuration upon return
• Troubleshoot and resolve basic telephone equipment problems
• Perform other duties as assigned

Education Required

• High School diploma or GED equivalent required

Preferred

• Technical skill coursework preferred

Knowledge, Skills & Abilities Requirements Required

• 4+ years of relevant experience required
• Ability to present information effectively verbally and in writing
• Ability to communicate step-by-step procedures to users in a clear and concise manner
• Basic math skills: addition, subtraction, multiplication, division
• Working knowledge of Windows 10, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets and laptops
• Ability to effectively prioritize and plan work to meet deadlines in high pressure environment
• Strong attention to detail, analytical and problem solving skills

• Strong customer service skills
• Ability to master functionality of new Firm applications quickly and effectively

Description & Requirements

Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the Oregon MED (Mental Emotional Disabilities) project. The Clinical Admin will handle administrative help desk duties such as answering phone calls, scheduling appointments/assessments, emails, faxes, follow-ups and reviewing documentation.

About the Program: We partnered with Oregon DHS manages in-person eligibility reviews for people that may be experiencing mental illness along with possible physical needs for the Aging and People with Disabilities (APD) Program. Through the mental or emotional disorders (MED) Review Process, we give DHS accurate review recommendations of an individual's primary need for services. Our assessment enables DHS to make informed program eligibility decisions based on a clear and accurate understanding of which programs may best address an individuals unique needs.

Why Maximus?

- Work/Life Balance Support - Flexibility tailored to your needs!

- • Competitive Compensation -Bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities-Participate in training programs, workshops, and conferences.

- •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.

Essential Duties and Responsibilities:
- Provide customer support to internal and external customers
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.

Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently

Minimum Requirements

- High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree
- Clinical office experience preferred

- Minimum of three (3) years of experience in customer service supporting clients in fast-paced, healthcare or administrative environments, with a focus on problem resolution and clear communication.

Preferred Requirements

- Skilled in creating and maintaining schedules for multiple individuals

- Strong ability to multitask and adapt to changing priorities

Home Office Requirements

- Maximus provides company-issued computer equipment and cell phone

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

#ClinicalServices #LI-Remote

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

14.00

Maximum Salary

$

19.20