102 Service Providers jobs in Celina

Summary

Job title: Help Desk Analyst

Job ID: 202596390001

Department: Help Desk

Location: TX-Irving

Description

Summary:

This position provides phone support for software and hardware related issues. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual's prime responsibility is to ensure that CED's 500+ Profit Center locations receive a very high level of service in a timely and professional manner.

This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.

Reports to: Manager of IT Service Ctr

Minimum Qualifications:

· Experience supporting end users to set-up, operate and troubleshoot personal computers, printers, and external computer peripherals

· Demonstrable experience learning new software and hardware in an independent manner

· Experience using Microsoft Word, Excel, and Outlook

· High level of proficiency to read, write, and communicate orally in English, especially I.T. technical terms and concepts

Preferred Qualifications:

· Experience taking calls in a fast paced environment

Working Conditions:

This position operates in a professional office environment and is largely a sedentary role. It requires the ability to sit for extended periods of time.

Supervisory Responsibilities: No

Essential Job Functions:

· Provide phone support for software and hardware related issues while following company process and procedures

· Persuade users to follow company process and procedures and handle potentially inflammatory situations with composure

· Meet or exceed call-answering quantity and quality standards

· Work assigned shifts and meet or exceed attendance standards

CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation:

The following additional compensation may be applicable for this position:

• Profit Sharing

Benefits:

Benefits available for this position are:

• Insurance - Medical, Dental, Vision Care for full-time positions

• Disability Insurance

• Life Insurance

• 401(k)

• Paid Sick Leave

• Paid Holidays

• Paid Vacation

• Health Savings Account (HSA) and matching

• Teledoc

• Paid Pregnancy & New Parent Leave

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Support Center Representative

Cardtronics makes ATM cash access convenient where people shop, work, and live. Cardtronics is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. Cardtronics provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether Cardtronics is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; Cardtronics is convenient access to cash, when and where consumers need it. Cardtronics is where cash meets commerce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to understand the current state of ATMs to fully diagnose problems for resolution

• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research

• Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues

• Create, review and close tickets and maintain accurate customer records

• Answer inbound calls from clients, customers, and external vendors

• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller

• Provide efficient productivity and superior quality service while working in a fast-paced environment

• Ability to effectively handle in user and Regulation E/Card Trace calls from customers

• Make outbound calls to clients, customers, and external vendors

• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

• Ability to work multiple systems simultaneously

• Handle internal/external reports and status updates

• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

• Follow-up on open investigations to ensure smooth handling and accurate closure

• Assume special projects as required by management

1st, 2nd & 3rd Shifts Available (dependent on team)

SYSTEMS INVOLVED

• Microsoft Office

• ADP Self Service

• CORE

• Device Manager

• Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS

• Bachelors' degree preferred; High School diploma or equivalent required.

• 1 year prior customer service/call center work experience required; preferably in a technical environment.

• Previous handling of inbound and outbound call center phones preferred.

• Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.

• Ability to type a minimum of 50wpm.

• Demonstrate independent decision-making skills.

• Ability to work various shifts, including days, evening, weekends, and holidays.

• Must be able to successfully pass all applicable background screening tests.

EOE/Minorities/Females/Vet/Disability

#LI-CB1

#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Position : IT Help Desk Engineer
Department : MIT Help Desk
Reports To : IT Service Delivery Manager
Salary grade : DOE
FLSA Statu s: Full Time / Exempt
Location : DFW

Description The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, remote support, and project work for clients.

Responsibilities

• Service calls for current customer base - server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.
• Assist with Project Work for New or Current Customers - install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.
• Customer Service - the ability to interface with end-users, listen to concerns/problems and see them through to resolution, while developing / fostering collaborative working relationships with the customer.
• Time Management - identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.

Experience & Required Skills

• Provide a timely, polite, efficient service and a positive Company image.
• Able to prioritize in order to meet goals and deadlines
• Highly experienced working both alone and as a team member
• Experience implementing and supporting wide ranging technologies

Education & Certification

• Minimum: Associates or Technical Degree or equivalent experience (5+ years or more) Preferred
• CompTIA A+, Network+, Security+ required to varying degrees
• CCNA (Cisco) Routing and Switching (recommended)

Physical Requirements

• Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of
  lifting /force frequently

Special Requirements

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Job Title: Help Desk Representative II

Location: Frisco, TX

Work Arrangement: Onsite 3 days per week (required)

Shift: 1:00 PM - 10:00 PM

Note: This shift is fixed with no exceptions. Upon hire, there will be a mandatory 3-week training period held Monday through Friday from 8:00 AM to 5:00 PM. After training is completed, the regular 1:00 PM - 10:00 PM schedule will begin.

Support Center Representative

Cardtronics makes ATM cash access convenient where people shop, work, and live. Cardtronics is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. Cardtronics provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether Cardtronics is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; Cardtronics is convenient access to cash, when and where consumers need it. Cardtronics is where cash meets commerce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to understand the current state of ATMs to fully diagnose problems for resolution

• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research

• Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues

• Create, review and close tickets and maintain accurate customer records

• Answer inbound calls from clients, customers, and external vendors

• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller

• Provide efficient productivity and superior quality service while working in a fast-paced environment

• Ability to effectively handle in user and Regulation E/Card Trace calls from customers

• Make outbound calls to clients, customers, and external vendors

• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

• Ability to work multiple systems simultaneously

• Handle internal/external reports and status updates

• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

• Follow-up on open investigations to ensure smooth handling and accurate closure

• Assume special projects as required by management

SYSTEMS INVOLVED

• Microsoft Office

• ADP Self Service

• CORE

• Device Manager

• Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS

• Bachelors' degree preferred; High School diploma or equivalent required.

• 1 year prior customer service/call center work experience required; preferably in a technical environment.

• Previous handling of inbound and outbound call center phones preferred.

• Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.

• Ability to type a minimum of 50wpm.

• Demonstrate independent decision-making skills.

• Ability to work various shifts, including days, evening, weekends, and holidays.

• Must be able to successfully pass all applicable background screening tests.

EOE/Minorities/Females/Vet/Disability

#LI-CB1

#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**Support Center Representative**
Cardtronics makes ATM cash access convenient where people shop, work, and live. Cardtronics is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. Cardtronics provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether Cardtronics is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; Cardtronics is convenient access to cash, when and where consumers need it. Cardtronics is where cash meets commerce.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Ability to understand the current state of ATMs to fully diagnose problems for resolution
+ Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
+ Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
+ Create, review and close tickets and maintain accurate customer records
+ Answer inbound calls from clients, customers, and external vendors
+ Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
+ Provide efficient productivity and superior quality service while working in a fast-paced environment
+ Ability to effectively handle in user and Regulation E/Card Trace calls from customers
+ Make outbound calls to clients, customers, and external vendors
+ Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
+ Ability to work multiple systems simultaneously
+ Handle internal/external reports and status updates
+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
+ Follow-up on open investigations to ensure smooth handling and accurate closure
+ Assume special projects as required by management
***1st, 2nd & 3rd Shifts Available (dependent on team)***
**SYSTEMS INVOLVED**
+ Microsoft Office
+ ADP Self Service
+ CORE
+ Device Manager
+ Windows XP Operating Systems
**EDUCATION, EXPERIENCE & REQUIREMENTS**
+ Bachelors' degree preferred; High School diploma or equivalent required.
+ 1 year prior customer service/call center work experience required; preferably in a technical environment.
+ Previous handling of inbound and outbound call center phones preferred.
+ Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
+ Ability to type a minimum of 50wpm.
+ Demonstrate independent decision-making skills.
+ Ability to work various shifts, including days, evening, weekends, and holidays.
+ Must be able to successfully pass all applicable background screening tests.
EOE/Minorities/Females/Vet/Disability
#LI-CB1
#LI-hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**Job Title:** Help Desk Representative II
**Location:** Frisco, TX
**Work Arrangement:** Onsite 3 days per week (required)
**Shift:** 1:00 PM - 10:00 PM
_Note: This shift is fixed with no exceptions. Upon hire, there will be a mandatory 3-week training period held Monday through Friday from 8:00 AM to 5:00 PM. After training is completed, the regular 1:00 PM - 10:00 PM schedule will begin._
**Support Center Representative**
Cardtronics makes ATM cash access convenient where people shop, work, and live. Cardtronics is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. Cardtronics provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether Cardtronics is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; Cardtronics is convenient access to cash, when and where consumers need it. Cardtronics is where cash meets commerce.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Ability to understand the current state of ATMs to fully diagnose problems for resolution
+ Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
+ Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
+ Create, review and close tickets and maintain accurate customer records
+ Answer inbound calls from clients, customers, and external vendors
+ Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
+ Provide efficient productivity and superior quality service while working in a fast-paced environment
+ Ability to effectively handle in user and Regulation E/Card Trace calls from customers
+ Make outbound calls to clients, customers, and external vendors
+ Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
+ Ability to work multiple systems simultaneously
+ Handle internal/external reports and status updates
+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
+ Follow-up on open investigations to ensure smooth handling and accurate closure
+ Assume special projects as required by management
**SYSTEMS INVOLVED**
+ Microsoft Office
+ ADP Self Service
+ CORE
+ Device Manager
+ Windows XP Operating Systems
**EDUCATION, EXPERIENCE & REQUIREMENTS**
+ Bachelors' degree preferred; High School diploma or equivalent required.
+ 1 year prior customer service/call center work experience required; preferably in a technical environment.
+ Previous handling of inbound and outbound call center phones preferred.
+ Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
+ Ability to type a minimum of 50wpm.
+ Demonstrate independent decision-making skills.
+ Ability to work various shifts, including days, evening, weekends, and holidays.
+ Must be able to successfully pass all applicable background screening tests.
EOE/Minorities/Females/Vet/Disability
#LI-CB1
#LI-hybrid
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Assist Agents with questions and escalations.
+ Handle Daily schedule such as lunches and breaks
+ Quality Assurance monitoring on agents
+ Ability to understand the current state of ATMs to fully diagnose problems for resolution
+ Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
+ Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
+ Create, review and close tickets and maintain accurate customer records
+ Answer inbound calls from clients, customers, and external vendors
+ Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
+ Provide efficient productivity and superior quality service while working in a fast-paced environment
+ Ability to effectively handle in user and Regulation E/Card Trace calls from customers
+ Make outbound calls to clients, customers, and external vendors
+ Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
+ Ability to work multiple systems simultaneously
+ Handle internal/external reports and status updates
+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
+ Follow-up on open investigations to ensure smooth handling and accurate closure
+ Assume special projects as required by management
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

THIS IS AN IN-OFFICE ROLE

Company Overview

DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients, DAVACO delivers scale, speed, and high-quality solutions that solve tomorrow’s challenges today.

Job Summary

DAVACO is seeking a Help Desk & Cloud Support Technician to serve as the go-to IT resource for our in-office environment. This role is split between help desk support (70%) and cloud/endpoint management (30%) using Microsoft Intune. You will troubleshoot day-to-day IT issues, manage user accounts and devices, and support cloud-based tools that keep our fully cloud-based company running efficiently. This position is perfect for someone who enjoys problem-solving, thrives in fast-paced environments, and wants to gain hands-on experience with modern IT systems and security practices.

Key Responsibilities

Help Desk Support (70%)

• Act as the first point of contact for end-user support via ticketing system, chat, phone, or email.
• Troubleshoot and resolve hardware, software, and connectivity issues for Windows, macOS, and mobile devices.
• Provide support for productivity and collaboration tools such as Microsoft 365, Teams, SharePoint, and Zoom.
• Document technical procedures and maintain internal knowledge base articles.
• Assist with onboarding and offboarding, including account setup, device provisioning, and access management.
• Escalate complex issues to senior team members when needed.
• Utilize AI tools (e.g., ChatGPT, Claude) to research and troubleshoot technical challenges efficiently.

Cloud & Intune Support (30%)

• Assist in managing endpoints using Microsoft Intune (device compliance, application deployment, configuration profiles, conditional access).
• Support automation of endpoint provisioning and patching processes.
• Monitor system health and alerts within Intune and Microsoft 365 admin center.
• Monitor dashboards for vulnerabilities and take proactive steps to resolve issues.
• Collaborate with the IT team on cloud-related projects and process improvements.
• Ensure adherence to security policies and compliance requirements across endpoints.

Qualifications

• Strong troubleshooting skills across Windows, macOS, and mobile platforms.
• Familiarity with Microsoft 365 suite (Teams, SharePoint, Outlook, etc.).
• Experience with Microsoft Intune or similar endpoint management solutions.
• Understanding of security best practices and endpoint compliance.
• Excellent communication and customer service skills; able to explain technical issues to non-technical users.
• Ability to work onsite and manage multiple tasks in a fast-paced environment.

Preferred Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Fundamentals

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

DAVACO LP is an Equal Opportunity Employer and Supports a Diverse, Inclusive Work Environment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Drug-Free Workplace

We maintain a drug-free workplace and perform pre-employment, random, reasonable suspicion, and post-accident substance abuse testing. We also perform pre-employment background checks.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at and/or ( .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

prototype:IT is seeking an IT Help Desk Support Specialist who is a problem-solver with a desire to grow their IT knowledge in a challenging and fast-paced environment.  You will have the opportunity to support clients in a variety of industries, using the most current technologies, in a culture that puts their employees first. Our IT Help Desk Support Specialists provide technical support to customers by installing, configuring, repairing, and troubleshooting hardware and software problems.    

Requirements:  

• Minimum of 2 years’ experience in a technical support role.  

• A degree in Information Technology, Computer Science, or equivalent experience.  

• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.  

• Excellent communication skills, both written and verbal.  

• Ability to work effectively with users at all levels of the organization.  

• Strong problem-solving skills and ability to think creatively to find solutions.  

• Ability to work independently and as part of a team.  

• IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus.  

Essential Duties & Functions:  

• Provide remote technical assistance to clients who are experiencing software or hardware issues.  

• Respond to IT-related incidents and requests in a timely and efficient manner.  

• Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems.  

• Escalate complex technical issues to appropriate IT staff as needed.  

• Assist with installing and configuring software and hardware for employees.  

• Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities.  

• Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system.  

• Contribute to the development and maintenance of IT documentation and procedures.  

• Keep up-to-date with emerging trends and technologies in IT support.  

• Approach all encounters with customers and fellow employees in a friendly, service-oriented manner.  

• Maintain compliance with prototype:IT standards, including regular attendance, grooming, and security guidelines.  

About Prototype:IT:  

prototype:IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, TX.  Founded in 2005, prototype:IT has been delivering custom IT management services to a growing number of clients throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.   

Why prototype:IT?  

At prototype:IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking. Check out how we how we “CHALK IT Up”!

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