46 Service Providers jobs in Celina

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Support Center Representative

NCR Atleos makes ATM cash access convenient where people shop, work, and live. NCR Atleos is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. NCR Atleos provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether NCR Atleos is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; NCR Atleos is convenient access to cash, when and where consumers need it. NCR Atleos is where cash meets commerce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to understand the current state of ATMs to fully diagnose problems for resolution

• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research

• Act as a liaison between Technical Support, Account Managers and other NCR Atleos personnel to help resolve escalated customer issues

• Create, review and close tickets and maintain accurate customer records

• Answer inbound calls from clients, customers, and external vendors

• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller

• Provide efficient productivity and superior quality service while working in a fast-paced environment

• Ability to effectively handle in user and Regulation E/Card Trace calls from customers

• Make outbound calls to clients, customers, and external vendors

• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

• Ability to work multiple systems simultaneously

• Handle internal/external reports and status updates

• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

• Follow-up on open investigations to ensure smooth handling and accurate closure

• Assume special projects as required by management

1st, 2nd & 3rd Shifts Available (dependent on team)

SYSTEMS INVOLVED

• Microsoft Office

• ADP Self Service

• CORE

• Device Manager

• Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS

• Bachelors' degree preferred; High School diploma or equivalent required.

• 1 year prior customer service/call center work experience required; preferably in a technical environment.

• Previous handling of inbound and outbound call center phones preferred.

• Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.

• Ability to type a minimum of 50wpm.

• Demonstrate independent decision-making skills.

• Ability to work various shifts, including days, evening, weekends, and holidays.

• Must be able to successfully pass all applicable background screening tests.

EOE/Minorities/Females/Vet/Disability

#LI-CB1

#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Agents with questions and escalations.

• Handle Daily schedule such as lunches and breaks

• Quality Assurance monitoring on agents

• Ability to understand the current state of ATMs to fully diagnose problems for resolution

• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research

• Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues

• Create, review and close tickets and maintain accurate customer records

• Answer inbound calls from clients, customers, and external vendors

• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller

• Provide efficient productivity and superior quality service while working in a fast-paced environment

• Ability to effectively handle in user and Regulation E/Card Trace calls from customers

• Make outbound calls to clients, customers, and external vendors

• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

• Ability to work multiple systems simultaneously

• Handle internal/external reports and status updates

• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

• Follow-up on open investigations to ensure smooth handling and accurate closure

• Assume special projects as required by management

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**Help Desk Representative III**
**Location** : Frisco, Texas (In-office Tuesday-Thursday, Remote Friday-Saturday)
**Shift** : Tuesday-Saturday | **Hours** : 10:00 AM - 7:00 PM
**Work Environment** : 24/7/365 support, including holidays
**Pay: $21-22 hourly**
**About NCR**
NCR connects people to cash where they shop, work, and live. Supporting over 237,000 ATMs globally, NCR partners with retailers, financial institutions, and prepaid card programs to provide seamless, surcharge-free access to cash. We are where cash meets commerce.
As a **Help Desk Representative III** , you will serve as a key support resource for NCR's ATM network, ensuring timely and accurate resolution of technical issues. You'll act as a liaison between customers, service vendors, and internal teams, providing expert-level troubleshooting and guidance in a fast-paced, 24/7 environment.
**Key Responsibilities**
+ Diagnose ATM issues using real-time system data and customer input
+ Communicate technical information clearly to both technical and non-technical audiences
+ Handle escalated inbound calls and assist in de-escalation and resolution
+ Support and coach Help Desk agents with daily questions and training needs
+ Monitor call queues and ensure agents are meeting performance expectations
+ Assign tickets and reports, and collaborate with supervisors on reporting and metrics
+ Make outbound calls to clients and vendors for follow-up and troubleshooting
+ Maintain accurate records by creating, reviewing, and closing service tickets
+ Monitor multiple email inboxes and respond within SLA timelines
+ Follow up on open investigations to ensure timely and accurate closure
+ Take on special projects as assigned by management
**Systems You'll Use**
+ Microsoft Office Suite
+ ADP Self Service
+ CORE
+ Device Manager
+ Windows XP Operating Systems
**Qualifications**
+ Minimum 2 years of customer service or call center experience, preferably in a technical support environment
+ Experience handling both inbound and outbound calls
+ Strong knowledge of Windows XP and proficiency in Outlook, Word, and Excel
+ Typing speed of at least 50 WPM
+ Strong independent decision-making and problem-solving skills
+ Flexibility to work evenings, weekends, and holidays as needed
+ Must pass applicable background checks
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Assist Agents with questions and escalations.
+ Handle Daily schedule such as lunches and breaks
+ Quality Assurance monitoring on agents
+ Ability to understand the current state of ATMs to fully diagnose problems for resolution
+ Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
+ Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
+ Create, review and close tickets and maintain accurate customer records
+ Answer inbound calls from clients, customers, and external vendors
+ Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
+ Provide efficient productivity and superior quality service while working in a fast-paced environment
+ Ability to effectively handle in user and Regulation E/Card Trace calls from customers
+ Make outbound calls to clients, customers, and external vendors
+ Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
+ Ability to work multiple systems simultaneously
+ Handle internal/external reports and status updates
+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
+ Follow-up on open investigations to ensure smooth handling and accurate closure
+ Assume special projects as required by management
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Assist Agents with questions and escalations.
+ Handle Daily schedule such as lunches and breaks
+ Quality Assurance monitoring on agents
+ Ability to understand the current state of ATMs to fully diagnose problems for resolution
+ Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
+ Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
+ Create, review and close tickets and maintain accurate customer records
+ Answer inbound calls from clients, customers, and external vendors
+ Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
+ Provide efficient productivity and superior quality service while working in a fast-paced environment
+ Ability to effectively handle in user and Regulation E/Card Trace calls from customers
+ Make outbound calls to clients, customers, and external vendors
+ Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
+ Ability to work multiple systems simultaneously
+ Handle internal/external reports and status updates
+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
+ Follow-up on open investigations to ensure smooth handling and accurate closure
+ Assume special projects as required by management
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Help Desk Representative II

Location : Frisco, Texas (In-office Tuesday–Thursday, Remote Friday–Saturday)

Shift : Tuesday–Saturday | Hours : 10:00 AM – 7:00 PM

Work Environment : 24/7/365 support, including holidays

Pay: S18-19 Hourly

About NCR

NCR connects people to cash where they shop, work, and live. Supporting over 237,000 ATMs globally, NCR partners with retailers, financial institutions, and prepaid card programs to provide seamless, surcharge-free access to cash. We are where cash meets commerce.

We are seeking a detail-oriented and customer-focused Help Desk II professional to support ATM operations and provide technical assistance to internal and external stakeholders. This role requires strong diagnostic skills, clear communication, and the ability to manage multiple systems and tasks in a fast-paced environment.

Key Responsibilities

• Diagnose ATM issues by understanding current device states and providing accurate resolutions.

• Communicate effectively with internal and external customers, adjusting language and tone to meet their needs.

• Act as a liaison between Technical Support, Account Managers, and other Cardtronics personnel to resolve escalated issues.

• Create, review, and close support tickets while maintaining accurate customer records.

• Answer inbound calls from clients, customers, and external vendors.

• Follow call trees to route calls appropriately based on caller needs.

• Handle Regulation E/Card Trace inquiries with professionalism and accuracy.

• Make outbound calls to clients, customers, and vendors for follow-up and troubleshooting.

• Provide basic technical support and ask probing questions to assist field technicians.

• Work across multiple systems simultaneously to resolve issues.

• Monitor and respond to multiple email inboxes within defined SLAs.

• Manage internal/external reports and provide timely status updates.

• Follow up on open investigations to ensure resolution and closure.

• Participate in special projects as assigned by management.

Systems Used

• Microsoft Office Suite

• ADP Self Service

• CORE

• Device Manager

• Windows XP Operating Systems

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.

• Minimum 1 year of customer service or call center experience, preferably in a technical support environment.

• Experience handling inbound and outbound calls in a call center setting.

• Proficiency in Windows XP and Microsoft Outlook, Word, and Excel.

• Ability to type at least 50 words per minute.

• Strong decision-making and problem-solving skills.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Must pass applicable background screening.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**Help Desk Representative II**
**Location** : Frisco, Texas (In-office Tuesday-Thursday, Remote Friday-Saturday)
**Shift** : Tuesday-Saturday | **Hours** : 10:00 AM - 7:00 PM
**Work Environment** : 24/7/365 support, including holidays
**Pay: S18-19 Hourly**
**About NCR**
NCR connects people to cash where they shop, work, and live. Supporting over 237,000 ATMs globally, NCR partners with retailers, financial institutions, and prepaid card programs to provide seamless, surcharge-free access to cash. We are where cash meets commerce.
We are seeking a detail-oriented and customer-focused **Help Desk II** professional to support ATM operations and provide technical assistance to internal and external stakeholders. This role requires strong diagnostic skills, clear communication, and the ability to manage multiple systems and tasks in a fast-paced environment.
**Key Responsibilities**
+ Diagnose ATM issues by understanding current device states and providing accurate resolutions.
+ Communicate effectively with internal and external customers, adjusting language and tone to meet their needs.
+ Act as a liaison between Technical Support, Account Managers, and other Cardtronics personnel to resolve escalated issues.
+ Create, review, and close support tickets while maintaining accurate customer records.
+ Answer inbound calls from clients, customers, and external vendors.
+ Follow call trees to route calls appropriately based on caller needs.
+ Handle Regulation E/Card Trace inquiries with professionalism and accuracy.
+ Make outbound calls to clients, customers, and vendors for follow-up and troubleshooting.
+ Provide basic technical support and ask probing questions to assist field technicians.
+ Work across multiple systems simultaneously to resolve issues.
+ Monitor and respond to multiple email inboxes within defined SLAs.
+ Manage internal/external reports and provide timely status updates.
+ Follow up on open investigations to ensure resolution and closure.
+ Participate in special projects as assigned by management.
**Systems Used**
+ Microsoft Office Suite
+ ADP Self Service
+ CORE
+ Device Manager
+ Windows XP Operating Systems
**Qualifications**
+ High School diploma or equivalent required; Bachelor's degree preferred.
+ Minimum 1 year of customer service or call center experience, preferably in a technical support environment.
+ Experience handling inbound and outbound calls in a call center setting.
+ Proficiency in Windows XP and Microsoft Outlook, Word, and Excel.
+ Ability to type at least 50 words per minute.
+ Strong decision-making and problem-solving skills.
+ Flexibility to work various shifts, including evenings, weekends, and holidays.
+ Must pass applicable background screening.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.