16 Service Providers jobs in Mount Arlington

Technical Support Analyst II

ADP is hiring a Technical Support Analyst II. In this position, you will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.

Responsibilities:

• Provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all supported applications or products.
• Responds promptly and professionally.
• Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
• Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
• Effectively troubleshoots, replicates, and develops workarounds for client issues.
• Documents and communicates the results to the client and/or Corporate Development.
• Maintains appropriate records of client contact through the CRM system.
• Uses Knowledge Management database to locate solutions to issues.
• Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
• Provide on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
• Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, i.e. MS Access, Oracle, mySQL, MS SQL Server, etc.
• Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
• Assists in new product pilots and roll outs to other departments and clients.
• Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
• Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
• Mentors and trains newly hired associates to ensure successful integration into the role.
• Identifies training needs for the department and assists with training development programs. Provides feedback to management.
• Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
• Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
• Remains proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
• Assists in developing internal documentation to support new features and procedures for product enhancements.
• Performs other related duties as assigned.

Qualifications Required:

• 1 - 3 Years ADP Client Services or equivalent outside experience.

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

• Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

• Responds promptly and professionally.

• Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.

• Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.

• Effectively troubleshoots, replicates and develops workarounds for client issues.

• Documents and communicates the results to the client and/or Corporate Development.

• Maintains appropriate records of client contact through the CRM system.

• Uses Knowledge Management database to locate solutions to issues.

• Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.

• Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.

• Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.

• Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.

• Assists in new product pilots and roll outs to other departments and clients.

• Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.

• Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.

• Mentors and trains newly hired associates to ensure successful integration into the role.

• Identifies training needs for the department and assists with training development programs. Provides feedback to management.

• Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.

• Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

• Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.

• Assists in developing internal documentation to support new features and procedures for product enhancements.

• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• 1 - 3 Years ADP Client Services or equivalent outside experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Bachelor's Degree Preferred or Equivalent in Education - Experience

• MCP Preferred or Equivalent experience

• Microsoft office suite, client server, Operating Systems, TCP/IP

• Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**ADP is hiring a Technical Support Analyst II.** in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values **: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**RESPONSIBILITIES:**
+ Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
+ Responds promptly and professionally.
+ Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
+ Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
+ Effectively troubleshoots, replicates and develops workarounds for client issues.
+ Documents and communicates the results to the client and/or Corporate Development.
+ Maintains appropriate records of client contact through the CRM system.
+ Uses Knowledge Management database to locate solutions to issues.
+ Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
+ Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
+ Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
+ Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
+ Assists in new product pilots and roll outs to other departments and clients.
+ Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
+ Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
+ Mentors and trains newly hired associates to ensure successful integration into the role.
+ Identifies training needs for the department and assists with training development programs. Provides feedback to management.
+ Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
+ Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
+ Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
+ Assists in developing internal documentation to support new features and procedures for product enhancements.
+ Performs other related duties as assigned.
**QUALIFICATIONS REQUIRED:**
+ 1 - 3 Years ADP Client Services or equivalent outside experience
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Bachelor's Degree Preferred or Equivalent in Education - Experience
+ MCP Preferred or Equivalent experience
+ Microsoft office suite, client server, Operating Systems, TCP/IP
+ Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Works with Agents and regional personnel to ensure efficiency and client satisfaction and effectively delivers advanced technical support and training for our Billing, Underwriting, Claims systems and online platform that allows policyholders to access insurance related services. Resolves agent issues and handles complex transactions using strong problem-solving skills and independent judgment to provide proactive customer service and business analysis. Provide valuable input to the supervisor to assist in developing and refining the department's strategy. Assists with data analysis and trend anaylsis with the use of our incident management system and our system that provides data insights for contact center operations. Acts as a communication liaison with regions, agencies, and employees who are responsible to oversee the development and success of a product.

Responsibilities

• Assists agents via email and phone calls including screen sharing, with queries related to our Billing, Underwriting, Claims systems and online platform that allows policyholders to acess insurance related services.
• The ability to reconstruct policy activity based on knowledge of automated systems and company operations. Uses source systems to support service delivery. Reports errors via our incident management system and conduct appropriate follow up to provide problem resolution. Recognizes opportunities and makes appropriate recommendations to management to reduce agent inquiries by changing departement practices or products.
• Provide advanced technical support to agency staff to troubleshoot technical support issues involving Selective and third party vendor systems. When applicable, email agents to provide them with training material for future reference.
• Identifies/recommends automation enhancements essential to success of agency utilization of Selective systems including, but not limited to Billing, Underwriting, Claims systems and our online platform that allows policyholders to access insurance related services.
• Recognize opportunities to reduce agent/field staff queries on frequently asked questions (e.g. password reset), provide appropriate recommendations to management and implement approved recommendations.
• Participate in development of video training modules and reference guides.

Qualifications

Knowledge and Requirements

• Must be proficient in most standard business applications, particularly Microsoft Word, Excel, PowerPoint, and Outlook, and the Internet.
• Must be a detail-oriented and a team player with the ability to initiate positive change.
• Must possess excellent customer service skills.
• Requires a thorough understanding of Billing, Underwriting and Claims systems.
• Prior knowledge of our Commercial and Personal Lines Underwriting systems preferred.
• College degree preferred
• 2-4 years call center, customer support or training experience preferred
• 0-2 years insurance experience preferred

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $69,000.00 - USD $95,000.00 /Yr.
Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

**At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.**
**Technical Product Support Specialist**
Using field-verified data science models, Bayer is shaping the future of sustainable agriculture across 220 million acres worldwide and counting. Representing the digital farming arm of Bayer Crop Science, we have the benefits and resources of an established organization while offering employees the opportunity to deliver significant individual impacts alongside some of the brightest minds in life sciences. Grounded in our vision, 'Health for all, Hunger for none', our diverse team spends their days solving the world's most pressing challenges through sheer curiosity and dedication. In our learning-oriented and flexible environment, you can find us collaborating in a hybrid model that mixes on-site and remote work.
As part of our Digital New Value Team, the Technical Product Support role is responsible for our Level 2 support, providing best-in-class technical support for all Climate FieldView Products and digital products in North America. In collaboration with the Product and Engineering teams, you will be involved in product improvement, testing processes for our platform, and future enhancements. You will also support our Level 1 Product Generalist team with classroom style training, field technical questions from cross-functional teams, and lead communications for technical product updates or issues that may arise.
**YOUR TASKS AND RESPONSIBILITIES**
The primary responsibilities of this role are to:
+ Troubleshoot escalated technical issues to establish the root cause of problems and form a solution or workaround across a wide range of agricultural software and hardware environments
+ Develop and maintain in-depth product knowledge for all digital products including NBM and Climate Fieldview
+ Become the subject matter expert for key Climate FieldView products and triage all level 2 escalations for those products
+ Develop and facilitate seasonal product training for other internal Support teams
+ Reproduce customer issues and if necessary, file bug reports, escalate cases to Product Management and/or Engineering, and provide necessary documentation via JIRA
+ Collaborate weekly with Product and Engineering Managers to analyze and review current issues and future product needs. Use this information to proactively assist in prioritizing the product development workflow
+ Collaborate with Product Management, Marketing and other cross-functional teams to generate and edit content for technical publications including SOP's, operator and installation manuals, technical and service bulletins, knowledge center articles, and product instructions
+ Monitor and analyze weekly support workload data (Salesforce, Talkdesk, JIRA) and share relevant trends with cross-functional leadership teams
+ Thoroughly test and develop troubleshooting steps for alpha/beta products to ensure a positive customer experience once released into production
+ Provide evening/weekend support as needed during peak planting and harvest season
+ Monitor support channels and provide timely feedback to Bayer Field team members
**WHO YOU ARE**
Bayer seeks an incumbent who possesses the following:
Required:
+ Bachelor's degree in Agricultural Studies, Business, Agronomy or related field
+ 3+ years of postgraduate work experience required
+ 1+ year of work experience in a customer support role (in person or over the phone)
+ Agriculture industry experience
Preferred:
+ 1+ year of experience in supporting precision agriculture products
+ Basic mechanical skills and knowledge of Farm Management Information Systems
+ Experience with software support and software development is a plus
+ Solid foundational knowledge of Climate Fieldview operations
+ Excellent time management and creative problem-solving skills
+ Strong interpersonal skills and ability to communicate and present to groups
+ Strong writing and verbal communication skills
+ Positive attitude & highly motivated
+ Flexible to adapt as priorities change
+ Computer skills: Apple hardware (MacBook, iPad, iPhone), Salesforce, JIRA, Microsoft Office products
Employees can expect to be paid a salary of approximately between $56k to $83k. Additional compensation may include a bonus or commission.  Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.  This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 10/3.
**YOUR APPLICATION**
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
**Location:** United States : Residence Based : Residence Based | United States : Missouri : Creve Coeur
**Division:** Crop Science
**Reference Code:**
**Contact Us**
**Email:**