2 Service Providers jobs in North Miami
Customer Support Specialist
Posted 2 days ago
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Job Description
ThompsonGas is the fastest growing propane retailer in the nation, and we're looking for creative thinkers who want to make a significant impact. We are reimagining our business practices and empowering our employees to implement their ideas. If you're eager to thrive in an environment that encourages innovation, exceptional customer experiences, and enjoyment at work, then ThompsonGas is the place for you!
We are currently on the lookout for a Customer Support Specialist to help us achieve our remarkable growth through a focus on customer retention, new customer acquisition, and comprehensive support. The ideal candidate is self-motivated, adaptable, and excels in a fast-paced environment while successfully juggling multiple tasks.
This is an onsite position.
Key Responsibilities:
- Manage inbound calls, skillfully asking questions to identify sales and service opportunities
- Assess sales strategies and company offerings to satisfy current customer needs while generating potential business leads
- Address customer inquiries regarding pricing, billing, products, complaints, and new account setups
- Handle all interactions with warmth, professionalism, and enthusiasm
- Maintain a strong understanding of all ThompsonGas products and services
- Ensure adherence to safety and service policies and procedures
- Provide timely updates on the status of customer orders
- Conduct outbound calls to follow up on dues from past customers
- Input and update customer account details in CARGAS and MPX systems
- Process billing payments for customers visiting in person
- Oversee the processing of daily paperwork from drivers
- Undertake additional duties and projects as required
Qualifications:
- Degree or comparable work experience required
- Minimum of 3 years of Customer Service experience (preferably in a call center setting)
- Demonstrable sales experience is preferred; must have a proven ability to upsell in competitive environments
- Familiarity with CARGAS and MPX systems is a plus, but not mandatory
- Exceptional written and verbal communication skills with a focus on building positive customer relationships
- Strong computer skills including proficiency in Microsoft Office and data entry
- Able to prioritize and manage tasks efficiently in a dynamic workplace
- High degree of accountability and ownership in resolving customer concerns professionally and energetically
- Flexible to work overtime and weekends as needed during peak seasons
What We Offer:
- Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
- Disability and life insurance coverage
- Paid time off that increases with tenure
- Daily Pay Option for enhanced financial flexibility
- Access to employee training programs with opportunities for advancement
- Employee recognition initiatives
- Potential for quarterly bonuses
- Paid maternity and parental leave
- Tuition reimbursement program
This is a safety-sensitive position, and your performance will significantly affect the health and safety of our customers, colleagues, and yourself. A pre-employment drug screening, including testing for THC, will be conducted unless prohibited by law.
ThompsonGas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics. This policy governs every aspect of employment, including recruitment, hiring, promotion, termination, layoff, and training.
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