Help Desk Agent

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33101 Miami $30 - $40 per hour Univista Insurance

Posted 28 days ago

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Job Description

Full time Permanent

We are seeking a customer-oriented Help Desk Agent to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The successful candidate will respond to queries either in person, over the phone, or via email/chat.

Key Responsibilities :
  • Respond to support tickets, phone calls, and emails in a timely manner.
  • Diagnose and resolve basic technical hardware and software issues.
  • Provide step-by-step instructions to customers or employees.
  • Escalate complex problems to Level 2/3 support or IT technicians.
  • Document issues and resolutions in ticketing system (e.g., Zendesk, Freshdesk).
  • Follow up with users to ensure full resolution of issues.
  • Maintain knowledge of system information and updates.
Skills & Qualifications :
  • High school diploma or equivalent (Associate’s or Bachelor’s in IT preferred).
  • Basic knowledge of Windows, macOS, or Linux operating systems.
  • Familiarity with help desk software (e.g., ServiceNow, Zendesk).
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Customer service mindset with attention to detail.

Company Details

Univista Insurance began as a family-owned and operated, independent insurance agency in Florida about 15 years ago. From humble beginnings, we’ve grown alongside the families we serve, adapting to their changing needs while staying true to our mission: providing accessible, trustworthy insurance guidance. Our journey has been about more than policies—it’s about people. We strive to create lasting customer loyalty, promote professional growth, and make a positive impact within the community.
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Help Desk Engineer

33336 Fort Lauderdale, Florida American Health Associates

Posted 5 days ago

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Job Description

Job Type

Full-time

Description

AMERICAN HEALTH ASSOCIATES, INC. is a premier clinical laboratory servicing over 3500 long-term care facilities. AHA is the fastest growing independent laboratory in the nation, currently offering services in CO, DE, FL, GA, IL, IN, KY, MA, MD, MI, MO, MS, NC, OH, PA, RI, SC, TN, TX, VA, WA, and WDC. By investing in technology and a skilled work force, we can offer a superior program focused on serving the long-term care industry.

THE ROLE: HELP DESK ENGINEER

Responsibilities:

• Monitor, resolve and communicate resolution for help desk tickets

• Diagnose and resolve hardware and software issues

• Able to learn quickly and be able to communicate with a focus on customer service

• Build and support AWS cloud infrastructure, software, and services

• Maintain hardware and software inventories

• Monitor system and network performance

• Manage backup and restore processes for onsite and cloud solutions

• Work with hardware and software vendors to resolve and document issues

• Work with senior staff to resolve complicated issues and implement new solutions

• Travel around 20% is required

Requirements

Qualifications:

• Bachelor's degree in Information Technology or comparable experience in the field

• 5 - 10 years supporting PCs, servers, and network infrastructure for medium to large sized employers

• 5+ years of experience with help desk systems

• Experience with installing, configuring, and administering a broad range of technologies

• Excellent written and verbal communication skills

• Certification a plus

• Ability to work independently/proactively to resolve issues

• Excellent time management

• Excellent customer service skills

• Strong critical and analytical problem-solving skills

• Comfortable multi-tasking

If you are qualified and interested in this position, please submit your updated resume, and give us a chance to learn more about you!

AHA IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER!

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Help Desk Technician 1

33101 Miami, Florida Maximus

Posted 10 days ago

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Job Description

Permanent
Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

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Client Services Associate

33160 North Miami, Florida CV Advisors LLC

Posted today

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Job Description

The Firm is seeking exceptional bilingual (Spanish) candidates for the full-time position ofClient Services Associate, reporting to the Director of Client Services. This person will be responsible for supporting the firms Portfolio Managers by ensuring the smooth functioning of all non-trading processes, including providing administrative and operational support for Ultra High Net Worth clients. The Client Services Associate is a key point of contact for all service related needs. Suitable candidates must be extremely detail oriented, meticulous, and bright, with effective organizational, multi-tasking, and communication skills, as well as exhibiting the utmost discretion with confidential information.Large opportunity for growth.

A partial list of the Associates responsibilities includes:

  • Interacting with banking and other counterparty relationships to solve operational issues and serve as a liaison between the bank and the client.
  • Opening new accounts with various banks, reviewing fund subscription documents, and preparing due diligence requests.
  • Providing exceptional service and flawless execution on client requests, inquiries, and transactions.
  • Coordinating with different internal groups to ensure smooth functioning of various processes including Portfolio Managers, Operations Team, Accounting Team, the Office Manager and Executive Assistants.
  • Ensuring that compliance protocols are followed meticulously.

Position requirements include:

  • An undergraduate degree in business, finance, accounting or related degree preferred.
  • Strong knowledge of Excel, Word, PowerPoint, and Adobe Acrobat.
  • Superb organizational, project management, and interpersonal skills.
  • Extreme attention to detail and accuracy skills.
  • Skilled multi-tasking, follow-up, and managing priorities effectively.
  • Spanish fluency preferred, both written and verbal.

The compensation package includes competitive salary, bonus potential, and a robust benefits package, including health insurance.

The office is located in Aventura, FL. We are currently offering a hybrid work environment, with an optional one work from home day per week on Fridays.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time

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Client Services Associate

33222 Miami, Florida Ascendo Resources

Posted today

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Job Description

Base pay range

$70,000.00/yr - $100,000.00/yr

Additional compensation types

Annual Bonus

Seeking a Client Services Associate to play a crucial role in providing exceptional service to our clients. This position requires strong communication skills, a client-focused attitude, and a deep understanding of financial products and markets. The successful candidate will work closely with clients to address their needs, manage their accounts, and ensure a high level of satisfaction.

Key Responsibilities:

  • Primary responsibilities include servicing clients, marketing, scheduling, prioritizing meetings, managing database, general organizational support, as well as client interaction
  • The ideal candidate will have a proactive mindset to anticipate business needs, and will assume ad hoc responsibility for project-oriented tasks
  • Handle highly confidential details and collect and prepare information for use in discussions/meetings of executive staff
  • Onboard and maintain client accounts, including collecting client information and require documentation, processing money movement transactions
  • Provide administrative support, which includes but not limited to the creation, maintenance and editing of documents, spreadsheets, files, and presentations
  • Perform special projects as assigned

Requirements:

  • Bachelor's degree in Finance or a related field preferred
  • Bilingual preferred - English & Spanish
  • Previous client service or administrative experience in the financial services industry
  • Capable of multitasking and has high attention to detail and accuracy
  • Possess a high degree of proficiency with MS Office products including Word, Excel, Outlook, and PowerPoint
  • Able to interface and articulate well with all levels of employees and clients in a highly professional and friendly manner
  • Team player with the ability to collaborate with others
  • Ability to work in a fast-paced, evolving environment

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Analyst, Finance, and Sales
Industries
  • Banking, Investment Banking, and Capital Markets

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Client Services Coordinator

33222 Miami, Florida Franklin Street Properties

Posted today

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Job Description

Franklin Street is currently seeking a Client Services Coordinator to join our team in Atlanta, GA. The ideal candidate must possess 3 years of administrative experience or bachelors degree in a related field. Intermediate knowledge of Adobe Creativ Client Service, Coordinator, Real Estate, Business, Photoshop, Project Management, Property Management, Business Services

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Client Services Coordinator

33222 Miami, Florida CBRE Group, Inc.

Posted today

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Job Description

Client Services Coordinator Job ID Posted 21-Jul-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Sales Support Location(s) Miami - Florida - United States of America About the Role: As a Client Services Client Service, Coordinator, Property Management, Business Services, Marketing, Client

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Client Services Representative

33336 Fort Lauderdale, Florida WolfCreek Consulting

Posted 2 days ago

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Job Description

Position: Client Services Coordinator

Schedule: Full-Time, Monday Friday, 9:00 AM 5:00 PM

Location: Ft. Lauderdale based out of our new showroom

About the Role

We are a swimming pool company seeking a motivated and energetic Client Services Coordinator to join our team. This role is the hub of communication between customers, field technicians, and management. Based out of our newly opened showroom, you will be the first point of contact for customers, helping to ensure their service experience is seamless and professional.

Key Responsibilities

  • Assist customers in the showroom.
  • Answer incoming phone calls and respond to customer inquiries promptly.
  • Provide updates to customers on service status, bookings, and project confirmations.
  • Schedule service appointments, repairs, and installations.
  • Communicate daily with field technicians to relay schedules, updates, and instructions.
  • Track and confirm completion of service visits.
  • Assist with locating and ordering parts for technicians in the field.
  • Support project timelines by coordinating resources effectively.
  • Maintain accurate records of services, parts, and customer interactions.

Qualifications & Skills

  • Basic knowledge of pool systems and equipment preferred (training available).
  • Strong phone etiquette and customer service skills.
  • Excellent organizational and multitasking abilities.
  • Ability to communicate clearly, both verbally and in writing.
  • Some operations or office coordination experience a plus.
  • Proficient in scheduling tools and basic computer applications.
  • Must have a clean driving record.
  • Articulate, professional, and high-energy personality.

Benefits & Compensation

  • Competitive pay (based on experience).
  • Opportunity for growth within operations and service management.
  • Supportive team environment.
  • 401(k)
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Client Services Associate

33222 Miami, Florida Leeds Professional Resources

Posted 5 days ago

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Job Description

Overview

Client Services Associate position for a client of Leeds Professional Resources. The role will be responsible for opening new accounts and assisting advisors, with focus on international accounts and collaboration across AML, Tax Reporting, and legal teams.

Base pay range

$80,000.00/yr - $100,000.00/yr

Additional compensation types

Annual Bonus

Responsibilities
  • The New Accounts Operations Associate-International will review, process, and monitor new and existing international customer accounts.
  • Use critical thinking to review documents and data and support branch offices to onboard and maintain foreign accounts.
  • Investigate and review documentation for opening new international accounts, including complex entities.
  • Provide support and guidance to branch offices regarding legal opinions for international jurisdictions and documentation required based on each account type.
  • Process and update information on existing international accounts to ensure compliance (e.g., address, phone number, authorized individuals).
  • Collaborate with AML, Tax Reporting, and Legal to ensure documentation and data align with firm policies and procedures.
  • Review and monitor daily reports related to new and existing foreign accounts.
  • Address branch inquiries and concerns promptly, demonstrating a commitment to excellent client service.
Requirements
  • Prior experience in a wealth management firm.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • General Business and Administrative

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Inferred from the description for this job
  • Medical insurance
  • 401(k)
  • Vision insurance

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