106 Service Providers jobs in Pembroke Pines

• Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
• Call Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
• Monitors open call issues and escalates to appropriate IT resources
• Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
• Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution
• Assigns unresolved calls to appropriate resources
• Provides follow up, communicates resolutions, issues and delays to users in a timely manner
• Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
• Demonstrates competency levels in supported applications such as Windows, VPN, other IT supported software applications.
• Demonstrates competency in learning about the most common hardware issues
• Applies knowledge received from in-services, classes, seminars, etc
• Provides hardware and software support as needed
• Delivers on commitments to user community within timeframes established by policy and procedure guidelines
• Answers phones in a timely, courteous and professional manner

• 1 year experience as Service Desk Support or troubleshooting PC's preferred
• Associates Degree
• A and/or N or equivalent experience preferred
• Excellent Customer Service and Communication Skills

• Schedule : Monday-Friday, normal business hours (occasional off-hours for emergencies.
• Compensation : Based on experience and availability

Accurately document all work and communications in the ticketing system

Break down multi-issue tickets into manageable, individual tickets

Ensure all tickets are actively updated and do not become stagnant

Maintain detailed and up-to-date client documentation

Monitoring & Remediation

Regularly review alerts from our Remote Monitoring & Management (RMM) tools

Perform proactive maintenance and remediation tasks as defined in internal processes

Assist with recurring scheduled checks and automation tasks

Project Assistance

Support the project team with implementation tasks, both remotely and on-site, when needed

Assist with client onboarding, hardware deployments, and migrations as assigned

Clearly communicate ticket updates and resolution timelines to clients

Escalate unresolved or complex issues to senior team members in a timely manner

Submit accurate timesheets and expense reports as required

Team Collaboration & Process Improvement

Follow assigned schedules and Standard Operating Procedures (SOPs)

Adhere to company security policies and proactively identify potential security concerns

Suggest improvements to processes and contribute to a culture of continuous innovation

Assist with other tasks or initiatives as directed by the Service Desk Manager or CTO

Qualifications

Required

Passion for technology and problem-solving

Strong verbal and written communication skills

Ability to explain technical concepts to non-technical users

Proficiency in Windows OS, Microsoft 365, and basic networking concepts

Reliable, organized, and detail-oriented

Strong typing skills and ability to document while speaking with clients

Valid drivers license and reliable transportation

Commitment to delivering an outstanding client experience

Preferred

Experience with PSA and RMM tools (e.g., ConnectWise, Autotask, Atera, etc.)

Familiarity with remote support tools and ticket triage processes

Previous experience at a help desk or Managed Service Provider (MSP)

Microsoft 365 and Azure AD administration experience

Client service or help desk certifications (e.g., Help Desk Habits)

Additional Information

Schedule : MondayFriday, normal business hours (occasional off-hours for emergencies.

Compensation : Based on experience and availability

Symmetry IT is a leading provider of managed services, proudly serving businesses across Florida and Texas. We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate securely and efficiently. At Symmetry IT, we offer a fun and dynamic work environment where mentorship and professional growth are at the core of our culture. Join us and be part of a team that values collaboration, learning, and making a difference.

Key Responsibilities

Client Support & Customer Service

Serve as the initial point of contact for all client support requests via phone, email, and our ticketing system. Provide prompt, professional, and courteous support for common IT issues. Deliver a friendly and informative experience to clients at every interaction. Troubleshoot and resolve basic technical issues using remote tools.

Ticket Management

Accurately document all work and communications in the ticketing system. Break down multi-issue tickets into manageable, individual tickets. Ensure all tickets are actively updated and do not become stagnant. Maintain detailed and up-to-date client documentation.

Monitoring & Remediation

Regularly review alerts from our Remote Monitoring & Management (RMM) tools. Perform proactive maintenance and remediation tasks as defined in internal processes. Assist with recurring scheduled checks and automation tasks.

Project Assistance

Support the project team with implementation tasks, both remotely and on-site, when needed. Assist with client onboarding, hardware deployments, and migrations as assigned.

Communication & Escalation

Clearly communicate ticket updates and resolution timelines to clients. Escalate unresolved or complex issues to senior team members in a timely manner. Submit accurate timesheets and expense reports as required.

Team Collaboration & Process Improvement

Follow assigned schedules and Standard Operating Procedures (SOPs). Adhere to company security policies and proactively identify potential security concerns. Suggest improvements to processes and contribute to a culture of continuous innovation. Assist with other tasks or initiatives as directed by the Service Desk Manager or CTO.

Required

Passion for technology and problem-solving. Strong verbal and written communication skills. Ability to explain technical concepts to non-technical users. Proficiency in Windows OS, Microsoft 365, and basic networking concepts. Reliable, organized, and detail-oriented. Strong typing skills and ability to document while speaking with clients. Valid driver's license and reliable transportation. Commitment to delivering an outstanding client experience.

Preferred

Experience with PSA and RMM tools (e.g., ConnectWise, Autotask, Atera, etc.). Familiarity with remote support tools and ticket triage processes. Previous experience at a help desk or Managed Service Provider (MSP). Microsoft 365 and Azure AD administration experience. IT certifications (CompTIA A+, Network+, Microsoft MCP/MCSA, ITIL, etc.). Client service or help desk certifications (e.g., Help Desk Habits).

Schedule: MondayFriday, normal business hours (occasional off-hours for emergencies).

Compensation: Based on experience and availability.

• Schedule : Monday-Friday, normal business hours (occasional off-hours for emergencies.
• Compensation : Based on experience and availability

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

We welcome your interest in SBA. Let us know a little about you by checking all that apply:

• You are a self-starter.
• You are resourceful and thrive in a fast-paced environment.
• You have a strong work ethic.
• You are passionate and driven to achieve results.
• You are a team player who enjoys working in a collaborative environment.
• You continuously challenge yourself to find innovative ways to improve.

You may be a perfect fit. At SBA, we operate with the highest sense of integrity and commitment to quality. We focus on achievement and operate with responsiveness, timeliness and accountability. Our culture of excellence incorporates working collegially, where every team member can contribute meaningfully and make a difference.

If you are ready to make an impact, join our team!

Your Next Career Opportunity – Help Desk Support II

Provide first and second tier technical support for all standard PC applications, client workstation software, and various operating system software, including problem recognition, research, and resolution steps.

What You Will Do – Primary Responsibilities

• Provide first and second tier technical support for employees via telephone, e-mail, instant messenger, and remote control.
• Experience in using helpdesk ticketing systems to accurately and successfully log and manage requests and issues to resolution
• Process inbound requests to the Help Desk received via telephone, e-mail, and the self-service ticketing system. Escalate calls as needed.
• Reimage desktop and laptop systems to the company’s standard configuration.
• Perform computer remedial and preventative maintenance.
• Maintains accurate and complete records of calls received and updates records as problems are resolved and users notified.
• Acquire and maintain current technical knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
• Adhere to established policies and procedures as governed by the company and Sarbanes-Oxley rules.

What You’ll Need – Qualifications & Requirements

• H.S. Diploma/GED Associates Degree preferred;
  • 2+ years experience working in an IT environment diagnosing and resolving various computer hardware and software related problems. Experience providing telephone support in an IT call center is required. Good understanding of Active Directory, TCP/IP, DNS, VPN, and the Internet. 
• Other A+ Certification, plus MCP or MCITP. preferred
• Bilingual English/Portuguese required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stoop, bend, kneel or crouch.

• Ability to stand, walk and sit.

• Ability to reach with hands and arms

• Visual ability correctable to 20/20.

• Sitting up to 90% of the day.

• Ability to respond verbally in an understandable, professional manner in person and over the telephone.

• Manual dexterity to input data into the computer and the calculator and operate the equipment listed above.

• Ability to lift up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office/ Cubicle workspace.

• Moderate noise level.

#LI-DJ1

The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tier 2 support personnel.

This is a remote position.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5

Job-Specific Essential Duties and Responsibilities:

- Professional Communication: Tier 1 staff are expected to maintain professionalism in all forms of communication with customers, Tier members, and associated contacts.

- Understanding of Help Desk Process: Ensure a complete understanding of the client's Help Desk process, including ticket assignment, categorization, proper escalation, and resolution.

- Issue Reporting: Bring any issues concerning employees to the attention of the Help Desk Team Lead, who will then notify the Help Desk Manager.

- Clear Communication: All written and verbal communication to all parties must be clear, concise, appropriate, and understandable.

- Systems Health Check: Conduct a systems health check every business day at 7 am and report findings to designated email recipients, primarily the operations team.

- Utilization of FAQs and Knowledge Base: Utilize provided FAQs and knowledge base to promptly address or route tickets, with the goal of resolving as many tickets on first contact as possible.

- Phone Answering Protocol: Use a provided script for answering phones for every incoming call to the Help Desk.

- Ticket Handling: Be prepared to handle tickets via email, phone, or other channels as they come into the Help Desk. Retrieve tickets at designated intervals throughout the business day.

- Understanding of Ticket Management System: Possess a complete understanding of the OTS Ticket management system used by the client's Help Desk.

- Information Gathering and Transfer: Obtain and provide all necessary information for tickets to be worked properly. Contact the client's employees who submitted tickets to obtain missing information prior to transferring tickets.

- Documentation: Include all information submitted by ticket submitters, including screenshots and attachments, when transferring ticket information to other parties. Document all communication regarding a ticket in the ticket management system in a timely manner.

- Security Access Requests: Ensure hard copy security access request documents have correct signatures before transferring to the next level for processing.

- Timely Communication: Communicate with all parties efficiently and timely to obtain necessary information.

- Ticket Transfer Coordination: Coordinate the transfer of tickets between Help Desk tiers/groups, including external Help Desks, to mitigate confusion/disagreements between parties.

- Aging Ticket Management: Ensure aging tickets (tickets over 5 days old) are actively addressed by daily follow-ups with assigned personnel.

- Acknowledgment of Requests: Acknowledge, with return communication, receipt and completion of requests for action from all parties.

- Defect and Resolution Approach Communication: Contact client's employees if another Tier identifies issues as defects, change requests, or other resolution approaches using provided scripted email resolution.

- Survey Response Review: Conduct a daily review of incoming ticket survey responses and follow up with client's employees needing further assistance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- Resolution Response Review: Conduct a daily review of all resolution responses from all Tiers to ensure quality assurance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.

- PII Recognition and Notification: Recognize and properly address Personally Identifiable Information (PII), following set protocols, and notify the Help Desk Lead, who will notify the Help Desk Manager.

- Out-of-Office Ticket Addressing: Address all tickets, including those assigned to other Tier 1 members who are out of the office, without delay.

- Urgent Ticket Handling: Recognize and address certain tickets as urgent, including but not limited to employee out-of-cycle pay requests, employee separation requests, OIG audit requests, and financial document processing issues.

Job-Specific Minimum Requirements:

- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

- 1+ years of work experience required.

- Proven experience in a technical support role, preferably in a Help Desk or Service Desk environment.

- Proficiency in using the ServiceNow platform for IT service management and ticketing.

- Strong knowledge of computer hardware, software applications, operating systems, and network protocols.

- Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.

- Effective communication skills with the ability to convey technical information clearly to nontechnical users.

- Customer-focused approach with a commitment to delivering high-quality IT support services.

- IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.

- Working Conditions:

- This position may require occasional evening or weekend work to support system upgrades or resolve critical issues.

-Contingent upon Individual's ability to obtain security clearance and approval of badging.

#techjobs #clearance

Minimum Requirements

TCS146, T2, Band 5

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

45,000.00

Maximum Salary

$

60,000.00

Help Desk Analyst job at No Limit Technology. Miami, FL.

We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage device configurations, and support endpoint security using Intune. Youll play a key role in ensuring a seamless user experience across desktops, laptops, and mobile devices.