209 Service Providers jobs in Woodley Park

**Responsibilities & Qualifications** **RESPONSIBILITIES** + Maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process Tool (RAPT). - Ensure compliance with contract specifications and Service Level Agreements (SLA). + Oversee and facilitate NGEN/NMCI transitions, including planning schedules, rollouts, and architecture requirements. + Implement unique technical requirements associated with NGEN/NMCI initiatives. - Coordinate and resolve NGEN/NMCI issues among CNIC HQ personnel and leadership. + Act as a liaison between various stakeholders, including Leidos, NCTAMS LANT, PEO Digital, and Enterprise Services. + Develop and disseminate training materials and information to all levels of the chain of command. + Regularly communicate through Beltway Weekly updates, regional meetings, and weekly meetings with customer support managers. + Monitor recurring and claimant-specific technical problems related to the Navy's NGEN/NMCI efforts. + Evaluate technical issues and provide relevant data and recommendations to the Leidos PM NMCI NGEN program office, NCTAMS LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** + Active Secret security clearance + Active IAT II Certification + US Citizen + Minimum of ten (10) years of experience in the NMCI NGEN technical arena. + Proven experience in managing a help desk operation with a significant customer base (approximately 800 customers). + In-depth knowledge of all aspects of the NGEN/NMCI program. + Familiarity with the hardware and software utilized within the NMCI framework. + Excellent verbal and written communication skills, with the ability to convey complex technical information to diverse audiences. + Strong interpersonal skills to effectively coordinate with various stakeholders and leadership. + Demonstrated ability to evaluate technical problems and provide actionable recommendations. + Strong analytical skills to monitor and address recurring technical issues. + Proven leadership abilities in managing teams and driving performance in a help desk environment. + Experience in training and mentoring staff to enhance service delivery. **ADDITIONAL REQUIREMENTS** + Must be able to obtain and maintain any necessary security clearances. + Willingness to travel as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at .  Apply now to explore jobs with us!   The safety and health of our employees is of the utmost importance. Employeesare required tocomply withany contractually mandated Federal COVID-19 requirements. More information can be found here . By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". "As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration". **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location:Naval District Washington, Washington, DC + Type of environment: Office + Noise level:Low + Work schedule: Schedule is 0730 - 1730 Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel:Contractor maybe required to travel within CONUS (<10%) **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands tohandle, feel, touch; reach with hands and arms; talkandhear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** Citizenship: US Citizen Clearance requirement: Active Secret Clearance **OTHER INFORMATION** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. **EQUAL EMPLOYMENT OPPORTUNITY** Toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, geneticinformation,or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. **Job Locations** _US-DC-Washington_ **ID** _ _ **Category** _Technical Support/Help Desk_ **Type** _Regular Full-Time_

**Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain a SCI to support **KMS** and our government customer in Washington, DC. _This position is for a Future New Business Opportunity._
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role includes SCIF security management responsibilities and COMSEC duties. This position is based in Washington, DC and includes on-call requirements.
**Essential Functions, Responsibilities & Duties may include but are not limited to:**
The Help Desk Specialist will serve as the primary point of contact for end-user technical support while managing SCIF security operations. Core responsibilities include:
+ Provide Tier I and II technical support via phone, email, and in-person
+ Manage SCIF access control and security procedures
+ Process and track service requests using ITIL-based incident management
+ Support video teleconference setup and scheduling
+ Maintain hardware inventory and asset management
+ Assist with COMSEC material management and crypto operations
+ Install and configure workstation hardware and software
+ Document and track technical issues through resolution
+ Manage classified hoteling space
+ Monitor help desk metrics and generate performance reports
+ Maintain security logs and access records
+ Perform computer imaging and deployment
+ Support printer, copier, and telephone systems
**Education and Experience:**
**Required:**
+ Associate's degree (AS/AA) with 1 year of experienceOR
+ Minimum 3 years of related help desk experience
+ Active Top Secret clearance with ability to obtain SCI
**Required Skills and Competencies:**
+ Current CompTIA Security+ CE and/or CompTIA A+ certification
+ Experience with ITIL service desk processes
+ Knowledge of desktop hardware and software troubleshooting
+ Understanding of security procedures in classified environments
+ Strong customer service and communication skills
+ Experience with ticket management systems
+ Ability to maintain detailed documentation
+ Knowledge of basic networking concepts
+ Familiarity with video teleconference systems
+ Experience with inventory management
+ Ability to work core hours (7:00 AM - 5:00 PM)
+ Understanding of SCIF operations and security requirements
**Desired Skills and Competencies:**
+ Additional technical certifications
+ COMSEC experience
+ Prior government help desk experience
+ Experience with classified systems
+ Knowledge of CAC/PIV card systems
+ Familiarity with government IT processes
+ Previous SCIF security management experience
+ Asset management system experience
+ Bilingual capabilities
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Proposal Positions**
**Pay Type** **Hourly**

Help Desk Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
CACI is seeking a Help Desk Specialist to join our Luke Team! You will provide direct hands on support to a mission customer as part of a small team that provides Tiers 1, 2, and 3 level support. You will be the primary point of contact for, and own the responsibility of, performing various technical support tasks involving both hardware and software items for this customer. You will invent your future and make a lasting impact at CACI!
**Responsibilities:**
- Perform a daily check of various IT services for the mission by completing a detailed checklist and relaying the status of all items on the checklist daily.
- Work to escalate and assist with resolution of issues discovered while performing the daily check.
- Create and update, on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in ServiceNow.
- Intake Help Desk tickets and prioritize them per customer expectations and guidance.
- Support the IT Operations Manager by understanding appropriate and applicable Tier support levels.
- Escalate Tier 3 tickets by entering them in a supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.
- Support project reports by providing metrics, reports, and other information on a daily, weekly, and monthly basis.
- Provide hands-on support to a large number of office workstations to ensure they are secure and operational, and work to coordinate IT partner support when workstations indicate there are problems or are not operational.
- Support Data Transfer operations by maintaining data transfer equipment as well as intaking, addressing, and completing data transfer requests and transfer operations.
- Report security and or any operational anomalies to the IT Operations Manager, and work to support resolution.
- Advise IT Operations Manager of workforce or facility announcements that might impact IT Operations.
- Obtain and maintain operational support documents from the IT Operations manager, and post content to mission customer file systems.
Must remain on the client site during Luke Program core hours of .
**Qualifications**
**Required:**
- Demonstrated experience and problem-solving abilities.
- Ability to communicate effectively in a fast-paced environment and work with a sense of urgency and confidence with the user.
- Demonstrated experience with providing customer service for systems that reside in a secure environment.
- Bachelor's degree preferably in an IT related field and 5 years of related experience. In lieu of a bachelor's degree, add 2 additional years of experience if AA/AS, or 4 additional years of experience with HS diploma.
- Experience creating or updating and formatting How To / standard operating procedure documentation in Microsoft Word.
- Experience using Confluence and SharePoint.
- Active TS/SCI with Polygraph clearance is required.
**Desired:**
- Ability to demonstrate on the job learning.
- Ability to come up to speed quickly on customer needs and initiatives.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$70,800 - $148,600
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

**Help Desk Technician**
Location **Falls Church, VA**
# of openings **1**
Salary Range (Min-Max) **00**
**We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.**
**Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Technician** for a Full-Time position.
**Job Summary:**
NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the U.S. Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role is part of a mission-critical IT support team delivering responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support, assist with hardware and software issues, manage mobile devices, and ensure end-user systems remain secure, updated, and operational. This is an excellent opportunity for a technician looking to support a high-impact federal mission while gaining experience in enterprise-level IT operations.
**Key Responsibilities**
· Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets.
· Respond to user requests via phone, email, and in-person support channels.
· Support and troubleshoot Apple iPads, iPhones, and Android mobile devices.
· Install, configure, and maintain desktop/laptop hardware and software.
· Track and manage IT service tickets and escalate complex issues as needed.
· Participate in equipment deployments and system upgrades.
· Communicate the status of pending requests, outages, and maintenance activities to end users.
· Maintain documentation and knowledge base articles as needed.
· Collaborate with server and network teams to resolve cross-functional issues.
**Minimum Qualifications**
· Associate's degree in IT or related field, or equivalent work experience.
· 2+ years of hands-on experience in a help desk or desktop support environment.
· Strong troubleshooting skills with Windows 10/11 and Microsoft Office 365.
· Exposure to supporting mobile devices in an enterprise environment.
· Strong communication and customer service skills.
· Ability to work independently in a fast-paced federal workplace.
· Must be eligible to work in the United States and pass a federal background check.
**Preferred Qualifications**
· Experience working with federal agencies or in a government contracting environment.
· Familiarity with ServiceNow, Remedy, or other ITSM/ticketing platforms.
· Certifications such as CompTIA A+, Network+, or ITIL Foundation.
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!**
**Our Profile:**
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. ( is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More ( about our Benefits and Culture!
#NAI #DICE

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director/Senior Managing Consultant, Services Business Development-Global Fintech & B2B Service Providers
Mastercard Services provides cutting edge services in the areas of Business & Market Intelligence, Customer Acquisition and Engagement, Security Solutions, and Open Banking. Focused on thinking big and scaling fast, our sales team is responsible for end-to-end solutions for a diverse customer base including large tech companies, ecommerce, media, fintechs, bin sponsors, processors & program managers
As a member of our Digital Partner & Fintech Business Development team, you will be at the frontline of generating excitement and demand for our unique solutions. We value individuals who possess consultative sales experience, exceptional analytical and problem-solving skills, comfort navigating complex sales processes, and the ability to form and manage successful lasting client relationships.
The Role
As Senior Managing Consultant, you will be instrumental in driving the growth with some of our key customers. You will be responsible for managing a portfolio of strategic clients building on existing relationships and initiating new ones to generate and qualify opportunities and promote Mastercard Services solutions to drive sales.
To be successful the ideal candidate will:
Cultivate strong working relationships with clients, ensuring effective collaboration and engagement while driving revenue growth and expanded buying centers.
Demonstrate strong networking skills and a high degree of confidence initiating contact with new prospects to generate and qualify leads.
Have a customer first attitude, capable of uncovering customer needs beyond their explicit requests and crafting innovative customer strategies.
Take ownership of the sales process, from prospecting to executing commercial contracts, ensuring seamless and efficient sales cycles while driving urgency with clients.
Be responsible for achieving sales targets, revenue goals, and sales projections, consistently delivering outstanding personal performance.
Lead both formal and informal pitches, from storyboarding to face-to-face presentations, delivering concise and persuasive materials tailored to the specific needs and level of the audience.
Collaborate with stakeholders to define and refine engagement scope, ensuring alignment with business objectives and client requirements.
Support project / customer success teams in problem-solving efforts and structuring project workplans.
Create and deliver compelling and concise presentations that effectively communicate key insights and recommendations.
Coach and provide valuable feedback to team members, fostering their professional growth.
Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization.
All About You
Significant B2B sales experience, preferably software as a service (SaaS), data & analytics, and/or cybersecurity solutions.
Proven ability to meet/exceed sales targets and quotas
Strong analytical and problem-solving skills, enabling you to tackle complex challenges and gain credibility with account teams.
Strong communication and persuasion skills, both written and oral.
Exceptional relationship management skills, fostering long-term partnerships with clients.
You are a strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues
You have a strong commercial drive with the ability to monetize senior client relationships based on empathy, thought leadership, knowledge of product impact, and subject matter expertise
Must have the ability to own and drive end-to-end sales including prospecting, scoping/pricing, business case development, contract development, client negotiation, gaining legal approval, sign contracts, and project kickoff.
Experience managing projects and / or teams, showcasing your leadership abilities.
Knowledge of consumer and commercial payments market is a plus
High level of energy, drive, enthusiasm, initiative, and commitment.
Outstanding multitasking abilities in a fast-paced, deadline-driven environment.
Salary Range:
Boston: $164,000-$62,000
Atlanta: 164,000- 262,000
Chicago: 164,000- 262,000
Purchase: 164,000- 262,000
Arlington: 164,000- 262,000
San Francisco: 164,000- 262,000
#servicesbd
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD.
**Work location 100% onsite in Laurel, MD***
**U.S. Citizenship is required.**
**Candidate must be able to obtain and maintain a Secret Security Clearance.**
Please click on this link if you have any questions on how to obtain a clearance: are seeking an IT Help Desk Technician to help us support the information technology needs of the nation's leading university affiliated research center. You will be working with engineers, scientists and business professionals that are addressing critical challenges of our nation . We are ranked as one of Computerworld 's Top Places to Work in IT for the last six years and are wanting to add bright, dedicated hardworking technicians to our team.
Job Responsibilities:
+ Provide first contact resolution for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk.
+ Create , maintain, and modify user accounts for network and business applications.
+ Research, analyze, and diagnose problems with client systems to include hardware and software, servers, peripheral equipment, and networks.
+ Solve problems using documented processes where available and best practices where not.
+ Assist teams with incident response support and be involved in the development and presentation of training sessions.
+ Provide appropriate documentation on services provided and status updates as needed.
+ May drive vehicles to deliver computer parts or accessories around the Lab as needed.
Basic Hiring Criteria:
+ Possess a Bachelor's degree or at least 5+ years of recent IT related work experience
+ Must have at least 5 years Tier 2 IT Technical support experience
+ Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
+ Eligibility requirements include U.S. citizenship.
+ Must have a Valid Driver's license (MVR check required)
+ Must be able to work 100% onsite in Laurel, MD
Desired Qualifications:
+ Possess a Bachelor's degree in an IT-related field.
+ Have 2+ years ' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite.
+ Have software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS.
+ Possess any of the following certifications: ITIL, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst.
Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance

**Description**
This is a Maintenance Section position in support of the Department of State (DOS) Vanguard Contract. The Help Desk Specialist is responsible for providing information and communication technology (ICT) equipment (i.e. digital, radio, telephone, and Wi-Fi) problem remediation support to Overseas Posts. This may include, warranty and out-of-warranty services, working with manufacturers or vendors to remedy reported equipment problems. This position is located in a warehouse which includes physically moving equipment.
**DESCRIPTION OF DUTIES:**
+ Responds to and diagnoses problems through email or discussion with users.
+ Provides responsive remediation support to post end users on a variety of issue.
+ Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.
+ Identifies, researches, and resolves technical problems.
+ Responds to telephone calls, email and personnel requests for technical support.
+ Documents, tracks, and monitors the problem to ensure a timely resolution using DOS REMEDY application.
+ Provides second-tier support to end users for ICT applications or hardware.
+ Simulates or recreates user problems to resolve operating difficulties.
+ Provide recommendations systems modifications to reduce user problems.
**Qualifications**
**Minimum Required Education/Experience:**
+ High School/GED with five (5) years of experience, or IT related certifications with two (2) years of experience.
+ Ability to follow policies and procedures.
+ Knowledge of help desk ticketing systems.
+ Ability to track and manage equipment through the repair process.
+ Knowledge of troubleshooting networking and telecommunication equipment.
+ Prior experience dealing with and contacting equipment vendors for repair.
+ Ability to multi task in a high paced environment.
+ Demonstrates strong work and professional ethics.
+ Ability to physically move radio equipment between the post and the onsite technicians.
**Required Clearance:**
+ US Citizenship.
+ Active secret clearance with the ability to obtain a top secret clearance.
REQNUMBER:
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

Description We are looking for a dedicated Help Desk Analyst I to provide technical support for a diverse and extensive client base. This is an overnight, fully remote position designed for professionals based in McLean, Virginia. As a long-term contract opportunity, this role is ideal for individuals seeking stability while delivering high-quality support services.
Responsibilities:
- Deliver prompt and effective technical assistance to end-users, addressing issues related to Windows 10 and Office applications.
- Manage and resolve service desk tickets, ensuring timely and accurate solutions.
- Administer Active Directory accounts, including setup, maintenance, and troubleshooting.
- Perform fundamental troubleshooting for database systems and related software.
- Provide guidance and solutions for a variety of technical challenges, ensuring client satisfaction.
- Monitor and maintain system performance to proactively identify and address potential issues.
- Collaborate with team members to ensure seamless support across multiple clients.
- Document resolutions and maintain records of technical incidents for future reference.
- Stay updated on emerging technologies and tools to improve support services.
- Utilize remote tools effectively to diagnose and resolve user issues. Requirements - At least 2 years of experience in a help desk or technical support role.
- Proficiency in Active Directory management and troubleshooting.
- Solid understanding of Microsoft Windows 10 and Office suite.
- Ability to troubleshoot basic technical issues, including database-related problems.
- Experience handling service desk tickets with attention to detail.
- Strong communication skills to interact effectively with clients and team members.
- Ability to work independently in an overnight, remote setting.
- Familiarity with remote support tools and techniques. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .