432 Service Providers jobs in Woodley Park

• Provide Tier-1 help desk support for electronic submission and data standards systems, including responding to user inquiries via dedicated mailboxes during business hours
• Identify, document, classify, triage, and resolve or escalate all user tickets/issues related to FDA electronic submissions, ensuring timely and accurate handling
• Support users (industry sponsors and internal stakeholders) with technical and general questions about FDA submission tools, standards, and system processes
• Participate in the review, validation, and testing of new and updated electronic submission tools, and document tool deficiencies or gaps
• Assist with operational tasks such as managing sample application numbers, supporting sponsor meeting package reviews, and maintaining knowledge base documents (FAQs, SOPs)
• Facilitate and support user training logistics, including class scheduling, registration tracking, updating training materials, and providing training support for new or updated systems
• Collaborate with project teams, technical staff, and subject matter experts to resolve complex issues and ensure continuous process improvement
• Maintain accurate records, metrics, and documentation to support reporting, process improvement, and quality assurance activities
• Provide customer support for all methods of electronic submission receipt
• Escalate unresolved technical issues or complex inquiries to Tier-2 support or appropriate FDA business units within defined timelines

• At least 5 years of technical expertise providing Tier 1 and Tier 2 help desk support, including identifying, documenting, triaging, resolving, and escalating user inquiries related to electronic submissions and data standards
• Demonstrated experience supporting FDA electronic submission data standards and processes
• Experience developing, updating, and delivering comprehensive training programs and materials for diverse stakeholder groups.
• Proven ability to manage high-volume email/mailbox support operations, including issue resolution and escalation processes
• Ability to use Microsoft Office Suite (Excel, Outlook, SharePoint) with minimal guidance
• Strong written and verbal communication skills for responding to user inquiries, documenting SOPs, FAQs, and knowledge base articles
• Experience working in an environment with strict adherence to SOPs, privacy, and security requirements

• Prior experience supporting large-scale electronic submission programs for FDA or similar regulatory agencies
• Familiarity with FDAs CDER Informatics Platform, Electronic Submission Gateway (ESG), NextGen Portal, and related systems
• Demonstrated ability to meet or exceed service level agreements (SLAs) and deliver high-quality work products with minimal oversight
• Experience coordinating technical support across multiple help desk operations and collaborating with subject matter experts
• Experience with process improvement initiatives to increase efficiency and reduce manual hours in help desk operations
• Knowledge of FDA operational policies, data validation requirements, and modernization projects

• BS/BA degree
• ITIL Foundation Certification preferred

• $60,000-80,000 or $28-38 per hour
• Salary commensurate with experience.

DRT Strategies, Inc. (DRT) follows the guidelines outlined by the Equal Employment Opportunity Commission (EEOC) to provide all employees and qualified applicants employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related conditions, transgender status, and sexual orientation), national origin, age, genetic information, disability, protected veteran status, or any other protected characteristic under federal, state, or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HR@, or by dialing .

For additional information, please review the Know Your Rights: Workplace Discrimination is Illegal, E-Verify (English), E-Verify (Spanish). Right to Work (English), Right to Work (Spanish).

Please be aware of recruitment fraud where malicious individuals might pose as DRT Strategies. Only job postings and emails from are authentic and legitimate communications regarding DRT Strategies employment opportunities. Please contact Human Resources at hr@ if you believe you have received a fraudulent email.

Help Desk Specialist

Annapolis Junction, MD ( -ACS

Description

Athenix Solutions Group is looking for multiple Help Desk Specialists for a large program in the Annapolis Junction, MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support. They will provide phone and in-person support to users in the areas of e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. This individual will serve as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Responsibilities :

• Utilize work aids to resolve tickets at lowest level of support

• Receive, triage and route tickets to Tier 2 Help Desk according

• Compile and organize data for monthly status reports

• Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts

• Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user validating receipt of the ticket

• Assist users with account creation, accessing and using IT systems

• Update Standard Operating Procedures documents to adapt to new system functionality or configuration changes

• Analyze, log and track issue and problem tickets related to Intelink application

• Provide trend analysis and metrics to the Government based on gather data and monthly status reports

• Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement

• Provide daily written and oral communications, make recommendations for improving documentation

• Attend weekly meeting to apprise the Government on the status of tickets and any issues/problems with resolving tickets

• Update and maintain the Help Desk Handbook to stay consistent with current processes and procedures

• Provide recommendations to the Government on issues/problems identified and reported in trend analysis

• Provides daily supervision and direction to Help Desk staff that are responsible for phone and in-person support to users, including e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS application

Requirements

All openings require a TS/SCI with polygraph clearance to start.

The Level 0 Help Desk Specialist shall possess the following capabilities:

• Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.

• Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I

The Level 1 Help Desk Specialist shall possess the following capabilities:

• Two (2) years demonstrated Help Desk experience. Bachelor's degree in a Technical, Math or Business discipline from an accredited college or University is required. Four (4) years of additional Help Desk experience with an Associates or six (6) years experience may be substituted for a Bachelor's degree.

• Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I

The Level 2 Help Desk Specialist shall possess the following capabilities:

• Five (5) years of Help Desk experience with a Bachelor's Degree in a Business, Technical or Math related field. An additional seven (7) years with an Associate's Degree or an additional nine (9) years experience may be substituted for the Bachelor's Degree.

• Demonstrated experience of at least two (2) year shall be within the (Domain area).

• Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level II

The Level 3 Help Desk Specialist shall possess the following capabilities:

• Six (6) years of Help Desk experience with a Master's Degree in a Technical, Business or Math related field. An additional ten (10) years experience with an Associate's Degree or an additional eight (8) years experience with a Bachelor's Degree or an additional twelve (12) years experience may be substituted for the Master's Degree.

• Demonstrated experience of at least four (4) year shall be within the (Domain area).

• Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level II

Equal Opportunity Employer, including disability and protected veteran status.

Salary Description

65000-121000

We are looking for a Helpdesk Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless operations and prompt responses to trouble reports. Your leadership will be key in coordinating and supervising helpdesk operations, driving efficiency and excellence in customer support. Join us to make a significant impact by enhancing our helpdesk services and ensuring optimal performance across all operations. This position is located in USA VA Fort Belvoir.

Your future duties and responsibilities:

• Maintain configurations for upgrades and system capabilities.
• Develop, enhance, and maintain Reports, Interfaces, Conversions, Extensions, Forms, and Workflows.
• Provide functional, technical, architectural, and compliance support.
• Conduct user-based training events, create training materials, and prepare Computer-Based Training (CBT) materials.
• Advise on organizational change and training principles.
• Create and maintain online system help using Oracle User Productivity Kit (UPK) tool.
• Ensure DAI Help Desk support contractor staff is trained.
• Configure Commercial Off-The-Shelf (COTS) application software.
• Conduct requirements definition, design, and deployment of custom code.
• Provide development services including design, programming, and installation/deployment.
• Support Oracle E-Business Suite (EBS) modules and reporting.
• Maintain compliance with Department of Defense (DoD) policies.
• Implement and manage Virtual Desktop Infrastructure (VDI) solution.
• Maintain Defense Information Systems Agency (DISA) Secure Cloud Computing Architecture (SCCA)/Cloud Access Point (CAP) connection.
• Perform system administration duties on Operating Systems (OS), Databases (DB), and DAI application.
• Implement Information Assurance policies, Security Technical Implementation Guides (STIGS), and Assured Compliance Assessment Solution (ACAS) scans.
• Report and remedy data breaches.
• Maintain compatibility and interoperability with Government systems.
• Provide Federal Risk and Authorization Management Program (FedRAMP) self-assessment reports and physical locations lists.

Required qualifications to be successful in this role:

• Clearance: Secret Clearance Required
• Must have 5+ years of relevant experience in system analysis, evaluation, and implementation.
• Experience in maintaining and enhancing Enterprise Resource Planning (ERP) systems, particularly Oracle EBS.
• Knowledge of Reports, Interfaces, Conversions, Extensions, Forms, and Workflows.
• Experience in training and user support.
• Familiarity with cloud infrastructure and cybersecurity standards.
• Ability to manage and execute data conversion processes.
• Strong understanding of federal and DoD regulations.
• Expertise in Oracle applications and configurations.
• Proficiency in technical support and troubleshooting.
• Knowledge of Information Technology Infrastructure Library (ITIL) processes and Continuity of Operations (COOP) disaster recovery planning.
• Experience with cloud infrastructure maintenance.
• Understanding of cybersecurity and audit readiness.
• Ability to develop training and documentation.
• Experience in software development and configuration management.

Desired qualifications/non-essential skills required:

• One of the following certifications: IAT-II security certification: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP, CISSA, GCED, GCIH, or CCSP
• One of the following certifications: Oracle Cloud Infrastructure (OCI) Foundations 2020 Certified Associate, Oracle Certified Associate (OCA), Oracle WebLogic Server 12c Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher (BIP) 12c R1: Fundamentals, Oracle Planning 202x Certified Implementation Specialist (CIS), and Oracle Identity Governance 12c: Essentials.

Compensation range for this role is $61,900.00 - $137,100.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation, Comprehensive insurance options, Matching contributions through the 401(k) plan and the share purchase plan, Paid time off for vacation, holidays, and sick time, Paid parental leave, Learning opportunities and tuition assistance, Wellness and Well-being programs.

Skills:

• Oracle

What you can expect from us:

Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.

• Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person support.

• Provide troubleshooting support for software applications, email, system access, network connectivity, printers, and hardware issues.

• Support users of NASA research and peer review platforms (e.g., NSPIRES), ensuring timely and effective resolution of user challenges.

• Log, document, and track trouble tickets in the system, ensuring accurate categorization and timely follow-up.

• Develop and maintain user support documentation and reference guides.

• Escalate complex issues as needed and collaborate with system administrators, developers, or cybersecurity staff to resolve problems.

• Lead the refinement and maintenance of the help desk ticketing system, ensuring data quality and consistent use among junior analysts.

• Analyze trends in user issues and develop proactive support solutions to reduce recurring problems.

• Prepare reports on user inquiries, response times, and system support metrics for management and government stakeholders.

• High school diploma or GED required; Associate's or Bachelor's degree preferred.

• At least 5 years of experience in help desk, desktop support, or IT customer service roles.

• Experience supporting users in a Windows client/server environment and with enterprise applications.

• Excellent interpersonal, verbal, and written communication skills.

• Proficiency in Microsoft Office applications, remote support tools, and ticket tracking systems.

• Strong organizational and documentation skills.

• Ability to obtain a NASA Public Trust clearance.

• 10+ years of experience in IT support roles, including 5 years in a senior or lead help desk capacity.

• Experience supporting federal systems or science/research applications.

• Familiarity with NASA systems such as NSPIRES or similar platforms.

• ITIL certification or similar service desk training.

LMI is seeking a skilled Help Desk and Data Support Analyst to support the US Army's Army Vantage platform. This position provisions user accounts, addresses in-platform questions, and makes recommendations to improve processes and procedures. The id Help Desk, Analyst, Help, Technology, Support

The Help Desk Specialist will provide technical support and assistance to end-users regarding software, hardware, and network-related issues. The specialist will be responsible for troubleshooting and resolving technical problems, documenting issues and resolutions, and escalating complex problems to higher-level support teams.

Responsibilities:

• Provide technical support and assistance to end-users via phone, email, or in-person.
• Troubleshoot and resolve technical problems related to software, hardware, and network issues.
• Document issues and resolutions in a help desk ticketing system.
• Escalate complex problems to higher-level support teams.
• Assist with the installation, configuration, and maintenance of hardware and software.
• Provide training and guidance to end-users on software and hardware usage.
• Perform other related duties as assigned.

Requirements:

• Bachelor's degree in Computer Science or related field
• 3+ years of experience in a help desk or technical support role
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and network protocols
• Excellent communication and customer service skills
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical skills
• Ability to prioritize and manage multiple tasks and projects.

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance/Vision insurance
• Life insurance

Group ID: 91124717

Recruiter: Name Hidden

Posted Friday, August 1, 2025 at 5:00 AM

Vista Defense Technologies, LLC is seeking a Help Desk Technician to support our ongoing mission at Joint Base Lewis-McChord, WA.

This is a full-time, 40-hour/week, on-site position supporting IT service delivery at Madigan Army Medical Center, Joint Base Lewis-McChord, WA.

Overview

• Employee shall assist in delivering the full range of IT services required to operate a Tier I and Tier II helpdesk.
• Will be required to provide helpdesk support both locally and remotely. Shall provide updated documentation through a system of record (Service Now) and review documentation as required to maintain accuracy.
• Must be able to image, support, maintain, troubleshoot and manage Microsoft desktop environments in a complex MAMC infrastructure.
• All work will be fully documented in incidents to include, but not limited to, root cause, analysis and resolution implemented.
• Shall provide installation technical support in troubleshooting and correcting problems associated with unclassified networks and computers as directed by MAMC. Shall provide installation and technical support to peripherals connected to the MAMC network, to include, but not limited to, mobile devices and printers.
• This task shall be performed as a group effort allowing the contractor to ensure the overall Government objectives are met each reporting period.

What You'll Do:

Providing analysis related to the design, development, and implementation of hardware/software products.
Map network drives, install peripherals using remote access such as print drivers, changing software settings, and other basic level IT work.

Able to accomplish administrative work such as, but not limited to, new user check-ins.
Set up, maintain, troubleshoot, and repair PCs, peripheral components, and standard software packages.
Install Commercial of the Shelf (COTS) and Government off the Shelf (GOTS) software including but not limited to, MS Windows 10, MS Office, VPN software and other hospital specific software (normally for MS Windows).
Provide functional use recommendations related to software, hardware and network.

Performs other duties as assigned or required.

Requirements include:

• Some lifting up to 40 pounds may be required.
• May be required to work outside the traditional work schedule. May be called out to work off-shift for on-call or emergency situations. An equivalent amount of compensatory time will be scheduled to maintain a roughly 40-hour work week.
• Minimum certifications required are CompTIA A+. As an alternative, CompTIA Security+ and a Microsoft Desktop certification (MCSA Win10, MCTS, MCDST) is preferred over A+ but not required.
• Must be a U.S. citizen and able to pass a government T3 background investigation (NACLC).
• Salary range $40K - $42K/annually depending on qualifications/experience.

VDT, LLC offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

VDT is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638

Job Title: Help Desk Analyst

Location: Virtual

Other Consideration: U.S. Citizen (Required)

The Help Desk Analyst provides technical support to internal staff by troubleshooting hardware, software, and system issues, ensuring efficient and reliable IT operations.

Duties and Responsibilities

• Strong troubleshooting and diagnostic skills

• Excellent verbal and written communication

• Ability to manage multiple requests with attention to detail

• Customer-service mindset with patience and professionalism

• Ability to think strategically and solve complex problems

• Excellent communication and collaboration skills

• Proactive, self-motivated, and results-oriented

• Adaptable to changing business needs and priorities

• Commitment to continuous learning and improvement

• High school diploma or equivalent required; IT-related certification or degree preferred

• 1-2 years of experience in a help desk or IT support role

• Familiarity with Microsoft Office, Windows/Mac OS, and basic network troubleshooting