60 Service Providers jobs in York Springs
Help Desk Analyst
Posted 4 days ago
Job Viewed
Job Description
Description
The Leidos National Security Sector currently has an opening for a Help Desk Analyst to support our team in Mechanicsburg, PA . This is an exciting opportunity to use your experience helping with the ELMS mission. ELMS is the Accountable Property System of Record (APSR) for over 50 DoD agencies and Military Services. This individual will help ascertain the nature of the support request, resolve issues where possible, and escalate to the appropriate work group, when necessary. The Analyst will be responsible for documenting all work in the customers service management system.
We are looking for a candidate that has strong verbal and written communication skills, as well as excellent organizational, customer service, data analysis, technical analysis, and problem-solving skills. The candidate should be able to adapt to a fast-paced and dynamic work environment, with a willingness to research, learn, and apply new concepts and technologies.
This position involves a rotating shift schedule, requiring a late shift rotation every week.
Primary Responsibilities:
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Act as the first point of contact for users, guiding them through solutions via phone, email, chat, and ticketing system.
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Provide research for reported system deficiencies and bugs and coordinate with support staff and user community to ensure the system deficiencies and bugs are fully and correctly resolved.
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Perform data analysis and review to respond to requests.
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Provide technical support via phone and email on AIT hardware utilized by the application, including, but not limited to: inventory printers, handheld and tethered barcode scanners, barcode printers and supplies, RFID scanners, printers, and supplies.
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Maintain high levels of customer satisfaction by providing timely, helpful, and professional support.
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Ensure all requests for support are logged, correctly categorized, and assigned to the correct team.
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Contribute to the knowledge base by documenting solutions and troubleshooting steps, making it easier for future users and analysts to resolve similar issues.
Basic Qualifications:
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High school diploma or equivalent and 2+ years of relevant experience.
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US Citizen: Currently possessing or ability to successfully obtain and maintain Secret Clearance upon hire.
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Excellent customer service, data analysis, technical analysis, and problem-solving skills.
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Capable of multi-tasking, very detail-oriented, and able to adapt to working in a fast-paced and dynamic work environment.
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Strong Microsoft Office Suite and troubleshooting skills.
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Strong communication skills (written and verbal) are needed to engage and support our customers.
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Strong work ethic and desire to learn and progress.
Preferred Qualifications:
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Knowledge of system functionality and capabilities, to be able to efficiently and effectively answer user questions.
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Prior knowledge of Department of Defense (DoD) agencies, specifically the United States Army warehouse and supply processes.
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Prior knowledge of Department of Defense (DoD) property accountability, accounting standards, financial reporting, fleet management and/or warehouse operations.
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Prior knowledge of the application development lifecycle is a plus.
EIO2024
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
Original Posting:
August 20, 2025
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
Pay Range:
Pay Range $39,000.00 - $70,500.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00164955
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Help Desk Analyst
Posted 17 days ago
Job Viewed
Job Description
Location: Harrisburg, PA
Position Type: Hybrid
Hybrid Schedule: Onsite 4 days a week
Contract Length: 10 months + extensions
Position Overview: This is a Tier 1 Help Desk Analyst role focused entirely on phone-based customer support, including password resets and basic application troubleshooting. Ideal candidates will bring strong customer service and communication skills, thrive in a team environment, and possess some foundational IT knowledge though technical skills can be taught.
Duties:
- Provide technical support via phone for hardware, software, and systems.
- Assist users with password resets and basic troubleshooting using Active Directory and diagnostic tools.
- Investigate and resolve end-user issues by researching problems and guiding users through solutions.
- Escalate unresolved issues through Remedy to Tier 2 staff or third-party service providers.
- Deliver excellent customer service by maintaining clear and professional communication.
- Reset or restore LAN, mainframe, and user IDs/passwords using RACF or Active Directory.
- Coordinate repairs by dispatching and tracking service providers.
- Document and update knowledge base materials and troubleshooting guides.
- Support users with limited technical expertise using supplied documentation.
- Utilize ticketing and call tracking software to log and manage support requests.
- Troubleshoot and support Microsoft Windows 7 and Office 365 in a networked environment.
- Maintain strong organization and attention to detail while working in a fast-paced team.
Required Skills:
- 1+ years of IT Service Desk and/or Call Center experience.
- 1+ years of experience using call tracking and ticketing software.
- 1+ years of demonstrated attention to detail and ability to be resourceful using supplied documentation.
- 1+ years of experience supporting users with limited technical knowledge of computers, software, hardware, and systems.
- 1+ years of strong communication skills and professional telephone manner.
- 1+ years of experience with basic User & Security Group administration in Active Directory.
- 1+ years of strong knowledge of Microsoft operating systems, especially Windows 7 and Office 365.
- 1+ years of experience troubleshooting and using Office 365 in a network environment (including permissions, calendar sharing, and delegation).
- 1+ years of excellent organizational skills in a fast-paced environment.
- Must be a self-motivated achiever who takes pride in delivering excellent customer service.
Help Desk Analyst
Posted 24 days ago
Job Viewed
Job Description
Location: Harrisburg, PA
Duration: 12+ Months
8am to 4.30pm
Description:
Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.
There are two available Tier 1 positions.
***This requisition has an hour-long in-person interview.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
The training cycle for these positions run 3-4 weeks, so start dates would most often fall 2 to 3 weeks from the date of acceptance. Two successful candidates could be in each training class due to the team's training limitation.
This team teleworks on every Friday.
This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMVbuilding along the Susquehanna River, just south of I-83), specifically located at-
1101 South Front St., Harrisburg, PA 17104
Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there.
This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets and application support. No Tier 2 work will be performed. This is an operational-type job and reliability, and communication are key components to making the department successful.
PennDOT seeks someone with customer service experience, people skills, prefer a team environment and have basic IT experience. They can teach the IT, but the candidate either will have or doesn't have people and customer service skills.
The Help Desk Analyst performs the skills listed below-
• Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
• Investigates and resolves computer software and hardware problems of users.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
• Follow quality standards and displays strong customer service skills.
• Able to work in a team environment.
• Complete assigned tasks.
• Excellent communication skills; both written and spoken.
• Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory
• Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers.
• Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues.
Required Skills:
• Experience with call tracking and ticketing software
• Attentive to details and ability to be resourceful (using supplied documentation)
• Ability to support users with limited knowledge of computers, software, hardware, and systems
• Above average communication skills and telephone manner.
• Excellent organizational skills
• Basic User & Security Group Active Directory administration
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
• Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
• You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
• 1+ years previous IT Service Desk and/or Call Center experience required.
***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks' notice beforehand.***
Help Desk Analyst
Posted 5 days ago
Job Viewed
Job Description
The Leidos National Security Sector currently has an opening for a **Help Desk Analyst** to support our team in **Mechanicsburg, PA** . This is an exciting opportunity to use your experience helping with the ELMS mission. ELMS is the Accountable Property System of Record (APSR) for over 50 DoD agencies and Military Services. This individual will help ascertain the nature of the support request, resolve issues where possible, and escalate to the appropriate work group, when necessary. The Analyst will be responsible for documenting all work in the customers service management system.
We are looking for a candidate that has strong verbal and written communication skills, as well as excellent organizational, customer service, data analysis, technical analysis, and problem-solving skills. The candidate should be able to adapt to a fast-paced and dynamic work environment, with a willingness to research, learn, and apply new concepts and technologies.
**This position involves a rotating shift schedule, requiring a late shift rotation every week.**
**Primary Responsibilities:**
+ Act as the first point of contact for users, guiding them through solutions via phone, email, chat, and ticketing system.
+ Provide research for reported system deficiencies and bugs and coordinate with support staff and user community to ensure the system deficiencies and bugs are fully and correctly resolved.
+ Perform data analysis and review to respond to requests.
+ Provide technical support via phone and email on AIT hardware utilized by the application, including, but not limited to: inventory printers, handheld and tethered barcode scanners, barcode printers and supplies, RFID scanners, printers, and supplies.
+ Maintain high levels of customer satisfaction by providing timely, helpful, and professional support.
+ Ensure all requests for support are logged, correctly categorized, and assigned to the correct team.
+ Contribute to the knowledge base by documenting solutions and troubleshooting steps, making it easier for future users and analysts to resolve similar issues.
**Basic Qualifications:**
+ High school diploma or equivalent and 2+ years of relevant experience.
+ **US Citizen: Currently possessing or ability to successfully obtain and maintain Secret Clearance upon hire.**
+ Excellent customer service, data analysis, technical analysis, and problem-solving skills.
+ Capable of multi-tasking, very detail-oriented, and able to adapt to working in a fast-paced and dynamic work environment.
+ Strong Microsoft Office Suite and troubleshooting skills.
+ Strong communication skills (written and verbal) are needed to engage and support our customers.
+ Strong work ethic and desire to learn and progress.
**Preferred Qualifications:**
+ Knowledge of system functionality and capabilities, to be able to efficiently and effectively answer user questions.
+ Prior knowledge of Department of Defense (DoD) agencies, specifically the United States Army warehouse and supply processes.
+ Prior knowledge of Department of Defense (DoD) property accountability, accounting standards, financial reporting, fleet management and/or warehouse operations.
+ Prior knowledge of the application development lifecycle is a plus.
EIO2024
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
August 20, 2025
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Pay Range:**
Pay Range $39,000.00 - $70,500.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00164955
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
Lead Help Desk Technician
Posted 3 days ago
Job Viewed
Job Description
The Lead Help Desk Technician is a role working to ensure the Help Desk team provides an exceptional customer experience to our stores, support center, and distribution center associates. This position requires an elevated level of experience and kno Technician, Help Desk, Help, Lead, Technical, Solutions, Retail, Business Services
Help Desk Analyst - HDA
Posted 13 days ago
Job Viewed
Job Description
Location: Harrisburg, PA
Work Arrangement: Hybrid (5 days onsite, 5 days remote - rotational)
Shifts Available:
- 8:00 AM - 4:30 PM
- 8:30 AM - 5:00 PM
(Candidates may choose their preferred shift. Initial training will be onsite before starting the hybrid rotation.)
We are seeking a skilled Help Desk Analyst to provide exceptional application and user support in a hybrid work environment. This is a call center-based role focused on resolving application issues, assisting with login and password resets, and escalating tickets to Tier 2 support when needed. The ideal candidate will have strong communication skills, technical troubleshooting expertise, and a dedication to delivering outstanding customer service.
This position does not involve hardware setup, network wiring, or remote access provisioning.
Key Responsibilities
- Respond promptly and professionally to incoming help desk calls and emails.
- Log all requests in ServiceNow , creating detailed incident records for tracking.
- Troubleshoot and resolve application-related issues ; escalate complex problems according to defined procedures.
- Walk users through step-by-step issue resolution with clarity and patience.
- Research technical issues using reference materials, documentation, and collaboration tools.
- Coordinate changes, upgrades, and product implementations to ensure compatibility.
- Install software and updates on agency computers as needed.
- Perform basic computer repairs and assist with physical IT tasks (e.g., cable clean-up, equipment installation, data center maintenance).
- Generate and distribute daily reports both electronically and in person.
- Support senior technical staff by assisting with data acquisition, reporting, and administrative IT tasks.
- Track work time accurately and adhere to established quality standards.
- Maintain clear, professional communication and contribute to a collaborative team culture.
- 3+ years - Handling help desk calls/emails and providing user support.
- 3+ years - Logging and escalating tickets via ServiceNow .
- 3+ years - Installing software/updates and performing basic computer repairs.
- 3+ years - Supporting senior IT staff with delegated tasks.
- 1+ year - Running and distributing daily operational reports.
- 1+ year - Assisting with cable management, equipment installations, and data center upkeep.
Help Desk Analyst 1
Posted 24 days ago
Job Viewed
Job Description
Help Desk Analyst Level I $16-$17.00/hr. DOE
Full Time. Long term opportunity - Remote
PCN offers its employees competitive compensation and a market leading benefits package. PCN Employees can enroll in Major Medical, Dental, and 401(k) savings plans. PCN employees enjoy 120 hours of PTO each year (3 weeks) and six (6) paid US holidays and one (1) floating holiday.
Summary
PCN is seeking a Help Desk Level I Agent to support a client and the contractual service level in achievement of prompt response, high level customer service and technical first contact support. The Help Desk agent will be required to clearly articulate customer requirements and interface with a variety of the client's second level teams and third party service providers. Contacts to the Help Desk can be varied and complex requiring a high level of comprehension and interest in IT topics and interpersonal skills to assist diagnose and or resolve issues. The Help Desk Agents refer problems and issues to specialist groups when required and act as a Single Point of Contact for the customer through resolution.
Duties and Requirements
- 1st Level telephone and other media contact support
- Strive for a high level of first contact resolution
- Respond to and resolve customer requests by providing fast, efficient and friendly customer service.
- Accurately document calls and incidents
- Manage time and workload to meet predetermined service levels
- Maintain data accuracy in our contact management system
- Assign incidents and requests to the correct support group
- Act as a single point of contact on incidents and problems logged
- Perform appropriate diagnostics to initiate problem management workflow process
- Provide clients with a reference number for their incident/request
- Become multi-skilled as workload changes occur within the Service Centre
- Champion, implement or support change
- Identify process efficiencies within the Service Centre and to take corrective action to implement change
Be a Part of the PCN Team
Inquisitive. Honest. Collaborative. Our customers use these words to describe the PCN team. We understand that our employees are the foundation of our success now and in the future. Because of this, we encourage our team members to be individuals, supporting teamwork, entrepreneurism, and authenticity. We look for individuals who seek enriching experiences and challenges in their projects and career. Our philosophy of a successful employee includes making resources and tools readily available such as mentors and continuing education to facilitate long term success.
PCN is a dynamic IT services company, headquarted in the greater Philadelphia area and serving clients and partners globally. We support our customers in over 20 countries and strive to be the top DDI managed service provider in the world. Visit our website for more information.
Equal Employment Opportunity Policy Statement
PC Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PC Network complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
PC Network expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of PC Network employees to perform their job duties may result in discipline up to and including termination.
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Tier 1 Help Desk Analyst
Posted 5 days ago
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Job Description
Tier 1 Help Desk Analyst / Full-Time / Hybrid / Harrisburg, PA Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Help Desk Analyst, Help Desk, Help, Customer Service, Analyst, Technical, Staffing, Technology
Help Desk Analyst - HDA25-27763
Posted 13 days ago
Job Viewed
Job Description
Location: Harrisburg, PA (Onsite for training, then hybrid)
Work Hours: Choice of 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM
Position Overview
We are seeking a skilled and customer-focused Help Desk Analyst to join our IT support team. This position provides Tier 1 call center support for business applications, assisting users with login issues, password resets, application navigation, and escalating complex cases to Tier 2. The role focuses on troubleshooting software and hardware-related issues while delivering exceptional customer service. This position does not involve wiring, hardware setup, or remote access configuration.
Responsibilities
- Respond promptly to help desk calls and emails, providing first-line technical support.
- Diagnose and resolve hardware-related issues (e.g., modem, printer, cables) and application errors.
- Log and track incidents in ServiceNow; escalate to Tier 2 or senior staff as needed.
- Guide users through step-by-step problem resolution processes.
- Research and resolve technical issues using knowledge bases and reference materials.
- Assist in system changes, upgrades, and new software installations to ensure readiness.
- Perform basic computer repairs and software/patch installations.
- Support senior technical staff with routine technical tasks, including data acquisition and reporting.
- Generate and deliver daily reports via physical delivery or internal mail.
- Assist with cable management, data center cleanup, and basic equipment moves or racking.
- Maintain accurate documentation, logs, and timely status updates.
- Adhere to quality standards and meet project/task deadlines.
- Collaborate effectively within a team, demonstrating strong written and verbal communication skills.
- 3+ years - Answering help desk calls and responding to user emails promptly.
- 3+ years - Creating and escalating incidents in ServiceNow to appropriate resources.
- 3+ years - Performing basic computer repairs and installing software/updates.
- 3+ years - Assisting senior staff with technical tasks and reporting.
- 1+ year - Running daily reports and delivering via physical or internal mail.
- 1+ year - Providing assistance with cable cleanup, data center maintenance, and equipment installation.
Help Desk Analyst - HDA25-26669
Posted 24 days ago
Job Viewed
Job Description
Location: Harrisburg, PA (100% Onsite)
Type: Contract
Position Overview:
We are seeking a customer-focused Help Desk Analyst with 1+ year of IT Service Desk or Call Center experience to join a dynamic Tier 1 Support team. This is a 100% phone support role, focusing on password resets, basic application support, and troubleshooting within a Windows and Office 365 environment. Candidates with strong customer service skills, team collaboration abilities, and basic IT troubleshooting knowledge are encouraged to apply.
This is an operational, high-volume support role where reliability and clear communication are critical to team success.
Work Schedule:
- Monday to Friday, standard business hours
- Remote work on Fridays (telework)
- Occasional Saturday support (quarterly; 8 AM - 12 PM with advance notice)
- Provide technical assistance via phone for hardware, software, and systems
- Reset passwords and restore accounts through Active Directory and RACF
- Support end-users with basic troubleshooting and application assistance
- Utilize diagnostic tools and documentation to resolve issues
- Create and escalate service tickets using tracking/ticketing software
- Communicate effectively with both technical and non-technical users
- Follow quality standards and adhere to support protocols
- Participate in diagnostic procedures using provided scripts and guides
- Maintain knowledge base and update support documentation as needed
- 1+ years of experience in an IT Service Desk or Call Center environment
- Experience with call tracking/ticketing software
- Customer service orientation with strong communication skills (phone and written)
- Attention to detail and resourcefulness using available documentation
- Ability to assist users with limited technical knowledge
- Basic Active Directory administration (User & Security Group management)
- Strong understanding of Microsoft operating systems, particularly Windows 7 and Office 365
- Experience troubleshooting Office 365 (permissions, calendar sharing, delegation)
- Excellent organizational skills and teamwork mentality