1686 Service Quality jobs in Dallas

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Process Improvement Consultant, Sr. Collections Transformation organization, This is a remote position. Work may be performed from a quite, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. Cleveland, OH, Pittsburgh, PA, Kalamazoo, MI, Miamisburg, OH, Brecksville, OH, Dallas, TX, Charlotte, NC and Birmingham, AL or Newtown, PA.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Consults with the Line of Business to evaluate and execute on an organization's complex operations or technology processes through the development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks.

• Conducts complex business diagnostics to identify, quantify and prioritize value creation project. Cultivates and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives in a more efficient manner.

• Uses comprehensive view of organizational processes to facilitates the redesign of complex, cross-functional projects. Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.

• Leads efforts to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Executes on findings by preparing and presenting optimization efforts to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.

• Consults business partners to ensure that introduction of new process is smooth and effective, and sustains or improves quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments

Competencies

Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Mgt, Organizational Savvy and Politics, Problem Solving, Project Management

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $65,000.00 - $125,350.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 06/26/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Description

We are seeking a Process Specialist to join our team and drive excellence in returns processing through BCM (Business Configuration Management). The ideal candidate will excel at translating complex business requirements into effective BCM rule sets and evaluation criteria, ensuring accurate sortation and processing of returned items. You'll collaborate with cross-functional teams to standardize BCM configurations, create comprehensive documentation for rule implementations, and enhance evaluation criteria across multiple sites. Your role will be crucial in maintaining and improving sortation rules within BCM, managing regional rule variations, and ensuring consistency in decision trees. Strong analytical skills are essential, as you'll identify opportunities for rule optimization, troubleshoot BCM issues, and implement solutions that improve process efficiency. Experience with BCM configuration, SIMs management, process documentation, and a deep understanding of returns processing workflows are key requirements for success in this position. Knowledge of attribute-based evaluation systems and experience with BCM's rule creation interface is highly desired.

Key job responsibilities

1. Configure, maintain, and manage BCM SIMs and rules across multiple sites and regions.

2. Transform business requirements into effective BCM rule sets and decision trees aligned with operational goals.

3. Partner with Operations, Business, Tech, and IT teams to identify and implement process improvements.

4. Create and maintain comprehensive documentation for BCM configurations and SIMs rules.

5. Monitor and analyze BCM/SIMs data to identify optimization opportunities and trends.

6. Perform regular audits of BCM rules to ensure accuracy and compliance with business requirements.

7. Generate performance metrics reports and present recommendations to key stakeholders.

Drive continuous improvement through BCM and SIMs form optimization initiatives.

About the team

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to 'making zero happen' - zero cost of returns, zero waste, zero defects, and zero emissions - to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon's products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth's most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!

Basic Qualifications

2+ years of program or project management experience.

Bachelor's degree or equivalent.

Experience with Excel.

Ability to travel 15%.

Experience using analytical skills to solve operational challenges.

Experience managing multiple projects and competing priorities.

RELO Operations experience is beneficial.

Experience using data and metrics to drive recommendations.

Track record of taking ownership and driving result.

Preferred Qualifications

Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).

Experience with SQL.

Experience in requirement gathering and ability to write clear and detailed requirement document.

Prior experience in a business or operations role.

Strong written and verbal communication skills.

Teamwork mentality and willingness to roll up one's sleeves to get the job done.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $102,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

**Position Overview**
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Process Improvement Consultant, Sr. Collections Transformation organization, This is a remote position. Work may be performed from a quite, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations. Cleveland, OH, Pittsburgh, PA, Kalamazoo, MI, Miamisburg, OH, Brecksville, OH, Dallas, TX, Charlotte, NC and Birmingham, AL or Newtown, PA.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
**Job Description**
+ Consults with the Line of Business to evaluate and execute on an organization's complex operations or technology processes through the development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks.
+ Conducts complex business diagnostics to identify, quantify and prioritize value creation project. Cultivates and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives in a more efficient manner.
+ Uses comprehensive view of organizational processes to facilitates the redesign of complex, cross-functional projects. Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
+ Leads efforts to improve the quality and/or minimize process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Executes on findings by preparing and presenting optimization efforts to governance committees for approval. Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.
+ Consults business partners to ensure that introduction of new process is smooth and effective, and sustains or improves quality of output. Mentors individuals and teams to build capabilities. Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
+ **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
+ **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
**Qualifications**
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
**Preferred Skills**
Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments
**Competencies**
Analytical Thinking, Consulting, Effective Communications, Flexibility and Adaptability, Influencing, Organizational Change Mgt, Organizational Savvy and Politics, Problem Solving, Project Management
**Work Experience**
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
**Education**
Bachelors
**Certifications**
No Required Certification(s)
**Licenses**
No Required License(s)
**Pay Transparency**
Base Salary: $65,000.00 - $125,350.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
**Application Window**
Generally, this opening is expected to be posted for two business days from 06/26/2025, although it may be longer with business discretion.
**Benefits**
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards ( .
**Disability Accommodations Statement**
If an accommodation is required to participate in the application process, please contact us via email at . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
**Equal Employment Opportunity (EEO)**
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
**California Residents**
Refer to the California Consumer Privacy Act Privacy Notice ( to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Description
We are seeking a Process Specialist to join our team and drive excellence in returns processing through BCM (Business Configuration Management). The ideal candidate will excel at translating complex business requirements into effective BCM rule sets and evaluation criteria, ensuring accurate sortation and processing of returned items. You'll collaborate with cross-functional teams to standardize BCM configurations, create comprehensive documentation for rule implementations, and enhance evaluation criteria across multiple sites. Your role will be crucial in maintaining and improving sortation rules within BCM, managing regional rule variations, and ensuring consistency in decision trees. Strong analytical skills are essential, as you'll identify opportunities for rule optimization, troubleshoot BCM issues, and implement solutions that improve process efficiency. Experience with BCM configuration, SIMs management, process documentation, and a deep understanding of returns processing workflows are key requirements for success in this position. Knowledge of attribute-based evaluation systems and experience with BCM's rule creation interface is highly desired.
Key job responsibilities
1. Configure, maintain, and manage BCM SIMs and rules across multiple sites and regions.
2. Transform business requirements into effective BCM rule sets and decision trees aligned with operational goals.
3. Partner with Operations, Business, Tech, and IT teams to identify and implement process improvements.
4. Create and maintain comprehensive documentation for BCM configurations and SIMs rules.
5. Monitor and analyze BCM/SIMs data to identify optimization opportunities and trends.
6. Perform regular audits of BCM rules to ensure accuracy and compliance with business requirements.
7. Generate performance metrics reports and present recommendations to key stakeholders.
Drive continuous improvement through BCM and SIMs form optimization initiatives.
About the team
In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to 'making zero happen' - zero cost of returns, zero waste, zero defects, and zero emissions - to benefit our customers, company, and the environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.
WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon's products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.
Amazon is Earth's most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team!
Basic Qualifications
2+ years of program or project management experience.
Bachelor's degree or equivalent.
Experience with Excel.
Ability to travel 15%.
Experience using analytical skills to solve operational challenges.
Experience managing multiple projects and competing priorities.
RELO Operations experience is beneficial.
Experience using data and metrics to drive recommendations.
Track record of taking ownership and driving result.
Preferred Qualifications
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
Experience with SQL.
Experience in requirement gathering and ability to write clear and detailed requirement document.
Prior experience in a business or operations role.
Strong written and verbal communication skills.
Teamwork mentality and willingness to roll up one's sleeves to get the job done.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,700/year in our lowest geographic market up to $102,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit . This position will remain posted until filled. Applicants should apply via our internal or external career site.

AVP, Finance Technology - Process Improvement page is loaded

AVP, Finance Technology - Process Improvement Apply remote type Hybrid locations Dallas, TX Chicago, IL time type Full time posted on Posted 3 Days Ago job requisition id JR Who We Are

Revantage, a Blackstone Real Estate portfolio company, is a global provider of corporate services.

With a corporate purpose of In Pursuit of Better, Revantage delivers value-added services and world-class talent for Blackstone Real Estate portfolio companies, spanning diverse asset classes, including residential, logistics, office, hospitality and retail sectors. Headquartered in Chicago, the companys footprint extends across North America, Europe and Asia Pacific.

Rooted in a commitment to collaboration and inclusivity, Revantage goes beyond traditional corporate services and acts as a trusted partner. Across offerings that include finance, technology, human resources and operations, Revantage proactively anticipates stakeholder needs, recruits exceptional talent and enables its business partners to thrive.

What We Value: Our Culture

Our people are our most important asset, enabling Blackstone portfolio companies and investments to scale and thrive. Together, we foster a workplace where everyone can be themselves, enabling them todo their best work.

At Revantage, we have exceptional people who live our values and help us pursue better every day. We offer dynamic and meaningful work, competitive compensation, benefits and flexibility. We listen and take action to ensure our organization evolves to reflect our employees voices and support an inclusive culture.

Our demonstrated commitment to our people and collaborative culture have earned us numerous awards as a top employer.

Our culture is built on our shared core values and commitment to be:

• Learners We learn from our challenges and successes
• Leaders We commit to continuous improvement
• Enthusiasts We face challenges with optimism and believe anything is possible
• Achievers We expect high standards for ourselves and enable the success of our teams
• Partners We deliver value and positive impact to our partners

Grow your career with us. As a member of our team, you'll gain hands-on experience in the real estate industry and benefit from a supportive environment that fosters personal and professional growth.

Why This Role Is Valuable

The Assistant Vice President, Process Improvement will play a crucial role in enhancing operational efficiency across Revantage and between Revantage and the customers that we serve. This is a new role that will serve as a subject matter expert in process improvement methodologies, leading initiatives that drive continuous improvement and optimize workflows.

The AVP will be responsible for managing process improvement projects, mentoring teams, and collaborating with stakeholders to ensure successful implementation of best practices. The ideal candidate is analytical, detail-oriented, experienced in documenting and reporting on processes, and possesses strong leadership and communication skills.

How You Add Value

• Lead the evaluation and implementation of process improvement initiatives across portfolio companies.
• Develop, implement, and maintain process documentation, including process maps and workflows.
• Prioritize, manage and oversee process improvement projects from inception to completion.
• Collaborate with cross-functional teams to identify areas for improvement and streamline operations.
• Utilize tools such as Appian, Visio, LucidSpark, and LucidChart for process visualization and communication.
• Mentor and develop team members, fostering a culture of continuous improvement.
• Drive change management initiatives to ensure successful adoption of new processes.
• Conduct reporting and analysis on process performance to identify gaps and strategize future needs.
• Partner with stakeholders to align process improvements with organizational goals.

What You Bring To The Role

Required:

• Bachelors degree in Business, Engineering, or a related field; Masters degree preferred.
• Minimum of 5 years of experience in process improvement, project management, or a related role.
• Proven experience in people management and team leadership.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills.
• Proficiency in workflow and process mapping tools (e.g., Appian, Visio, LucidSpark, LucidChart).
• Self-motivated with the ability to adapt in fast-paced, changing environments.
• Demonstrated problem-solving skills and innovative mindset.

Preferred:

• Lean Six Sigma certification (Green Belt preferred).
• ERP/Finance/Accounting systems knowledge
• Financial reporting and/or accounting experience
• Experience with change management methodologies.
• Familiarity with Agile project management practices.
• Strong interpersonal skills and the ability to build relationships with stakeholders.

Base Compensation Range :

$140,000.00 To $165,000.00. This represents the presently-anticipated low and high end of the Companys base compensation range for this position. Actual base compensation range may vary based on various factors, including but not limited to location and experience.

Total Direct Compensation : This job is also eligible for discretionary bonus and incentive compensation on an annual basis.

Benefits : The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

Please review the job applicant privacy notice here .

Perks for You

• Competitive salary, overall compensation, and 401(k)
• Work-life balance offerings include:
  • Hybrid Work Policy
  • Productivity Hours weekly meeting-free work time
  • Summer Fridays
  • Work From Anywhere Month
• In-house and external learning & development opportunities
• Generous health insurance and wellness benefits

EEO Statement

Revantage is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email

About Us

Revantage, a Blackstone Real Estate portfolio company, is a global corporate services leader headquartered in Chicago.

In Pursuit of Better, the company delivers value-add services and best-in-class talent to Blackstone real estate portfolio companies and investments across asset classes including logistics, residential, office, hospitality and retail in North America, Europe, Asia, Australia and New Zealand.

From Finance to Technology to Human Resources, Revantage anticipates service needs, hires exceptional talent and enables its business partners to thrive, while fostering a fun and inclusive culture for its team members.

#J-18808-Ljbffr

We are seeking a talented Associate to join the Core Strategy & Process Improvement team.
CAO Strategy & Process Improvement (S&PI) team is the firm's in-house advisory team committed to delivering high-impact strategic solutions which address JPMC's most urgent needs.
As a Core Strategy & Process Improvement Associate within the firm's in-house advisory team, you will be committed to delivering strategic solutions that address JPMC's most pressing needs. Your key objectives will include making crucial business decisions that strengthen operating models, create a greater impact on employees or clients, and improve the bottom line in collaboration with senior leaders from various lines of business (e.g., banking) and corporate functions (e.g., Operations). You will also frequently focus on resolving complex business issues that have a broad impact across the firm, such as Return to Office and Hybrid Work.
S&PI follows a hypothesis-driven, empirical approach to problem solving, a similar approach adopted by Big 4 consulting firms (e.g., EY, Deloitte). Project teams are also structured similarly to the consulting industry; for example, small 2-4 person teams dedicated to a project for 4 to 16 weeks, depending on complexity and scope. Projects begin by establishing a strong factbase and understanding of the problem (a key trademark of S&PI), followed by working closely with businesses on both short-term and long-term solutions.
**Job Responsibilities:**
+ "Own" execution of clearly defined, well-scoped components within a workstream, which could span process improvement, organizational change, and / or functional strategy efforts
+ Develop project-specific content / domain knowledge quickly and actively participate in team problem-solving sessions
+ Gather, model, and analyze data to test hypotheses, identifying trends and key insights
+ Produce presentation materials to summarize findings / recommendations and take part in syndication efforts
+ Prepare and listen well; interject and participate in client interviews to gather baseline information and can work with client team members to clarify / execute any follow-up requests
+ Work closely with stakeholders to develop and refine recommended solutions to address issues
+ Establish excellent relationships with internal clients and colleagues
+ Manage own deadlines / timeframes, proactively escalating issues as needed
+ Receptively be open to coaching and feedback; active / ongoing feedback via apprenticeship model
+ Collaborate as a team , working well with project VP and other analysts / associates in completing workstream components
**Required qualifications, capabilities, and skills:**
+ 3+ years consulting experience with a top-tier management consulting firm or an internal consulting / corporate strategy team
+ Strong problem-solving skills with ability to identify issues, as well as skill in gathering, analyzing, and synthesizing data from multiple sources using Excel to support hypotheses
+ Ability to manage key elements of a workstream, escalating / seeking help when necessary
**Preferred qualifications, capabilities, and skills:**
+ Financial services background is preferred, but not mandatory
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
New York,NY $109,250.00 - $115,000.00 / year

We are seeking a talented Associate to join the Core Strategy & Process Improvement team.

CAO Strategy & Process Improvement (S&PI) team is the firm's in-house advisory team committed to delivering high-impact strategic solutions which address JPMC's most urgent needs.

As a Core Strategy & Process Improvement Associate within the firm's in-house advisory team, you will be committed to delivering strategic solutions that address JPMC's most pressing needs. Your key objectives will include making crucial business decisions that strengthen operating models, create a greater impact on employees or clients, and improve the bottom line in collaboration with senior leaders from various lines of business (e.g., banking) and corporate functions (e.g., Operations). You will also frequently focus on resolving complex business issues that have a broad impact across the firm, such as Return to Office and Hybrid Work.

S&PI follows a hypothesis-driven, empirical approach to problem solving, a similar approach adopted by Big 4 consulting firms (e.g., EY, Deloitte). Project teams are also structured similarly to the consulting industry; for example, small 2-4 person teams dedicated to a project for 4 to 16 weeks, depending on complexity and scope. Projects begin by establishing a strong factbase and understanding of the problem (a key trademark of S&PI), followed by working closely with businesses on both short-term and long-term solutions.

Job Responsibilities:

• "Own" execution of clearly defined, well-scoped components within a workstream, which could span process improvement, organizational change, and / or functional strategy efforts
• Develop project-specific content / domain knowledge quickly and actively participate in team problem-solving sessions
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights
• Produce presentation materials to summarize findings / recommendations and take part in syndication efforts
• Prepare and listen well; interject and participate in client interviews to gather baseline information and can work with client team members to clarify / execute any follow-up requests
• Work closely with stakeholders to develop and refine recommended solutions to address issues
• Establish excellent relationships with internal clients and colleagues
• Manage own deadlines / timeframes, proactively escalating issues as needed
• Receptively be open to coaching and feedback; active / ongoing feedback via apprenticeship model
• Collaborate as a team , working well with project VP and other analysts / associates in completing workstream components

Required qualifications, capabilities, and skills:

• 3+ years consulting experience with a top-tier management consulting firm or an internal consulting / corporate strategy team
• Strong problem-solving skills with ability to identify issues, as well as skill in gathering, analyzing, and synthesizing data from multiple sources using Excel to support hypotheses
• Ability to manage key elements of a workstream, escalating / seeking help when necessary

Preferred qualifications, capabilities, and skills:

• Financial services background is preferred, but not mandatory

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $109,250.00 - $115,000.00 / year

Description

Dominium is helping tackle the affordable housing crisis - and we're looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation's most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people's lives every day at a company where you can challenge yourself to develop both personally and professionally.

POSITION SUMMARY: The Process Improvement Leader will be instrumental in streamlining and automating repetitive, manual tasks across various business units, helping to drive efficiency and improve operational processes as part of our commitment to addressing the affordable housing crisis. The successful candidate will have strong process improvement experience, excellent project management skills, and the ability to collaborate with cross-functional teams.

ESSENTIAL FUNCTIONS :

1. Designs, develops, tests, and deploys RPA solutions using UiPath to automate business processes, reducing manual workload and enhancing operational efficiency.
2. Collaborates with internal teams to identify and assess areas of improvement where automation can provide the most value, creating streamlined and efficient workflows.
3. Manages the full RPA project lifecycle, from gathering requirements and designing automation solutions to implementation, testing, and ongoing maintenance.
4. Creates detailed process documentation, including process maps, automation workflows, and technical specifications, while ensuring accurate reporting of RPA performance metrics and benefits.
5. Works closely with business stakeholders, IT teams, and process owners to understand requirements and provide solutions that align with the organization's goals.
6. Ensures all RPA projects meet quality standards by thoroughly testing automated processes to identify and resolve issues.
7. Provides training and ongoing support to team members and business users to help them understand and use RPA solutions effectively.
8. Stays up-to-date with the latest RPA and process improvement technologies and trends, identifying opportunities to further enhance Dominium's efficiency.
9. Collaborates on additional projects as assigned by the supervisor.

QUALIFICATIONS : (Knowledge, Skills, Abilities, Education, Training and Experience.)

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in Robotic Process Automation (RPA) development, with a strong focus on UiPath technology.
• Experience working in real estate, property management, or a related field is a plus.
• Proven experience in process improvement methodologies, with a strong ability to assess and optimize workflows.
• Strong project management skills, including the ability to manage multiple projects simultaneously and deliver on-time results.
• Excellent problem-solving skills with the ability to troubleshoot and resolve issues in automated processes.
• Strong written and verbal communication skills with the ability to collaborate with technical and non-technical teams.
• Detail-oriented with a focus on quality and accuracy in all aspects of development.

About Us : Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium's values - EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution - guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families - often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.

#LI-LR1

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Dominium is one of the nation’s most respected and innovative affordable housing development and management companies. We create quality, affordable homes and engage with our residents to foster a strong sense of community and connection.

Join us in making a difference in people’s lives every day at a company where you can challenge yourself to develop both personally and professionally.

POSITION SUMMARY: The Process Improvement Leader will be instrumental in streamlining and automating repetitive, manual tasks across various business units, helping to drive efficiency and improve operational processes as part of our commitment to addressing the affordable housing crisis. The successful candidate will have strong process improvement experience, excellent project management skills, and the ability to collaborate with cross-functional teams.

ESSENTIAL FUNCTIONS :

1. Designs, develops, tests, and deploys RPA solutions using UiPath to automate business processes, reducing manual workload and enhancing operational efficiency.
2. Collaborates with internal teams to identify and assess areas of improvement where automation can provide the most value, creating streamlined and efficient workflows.
3. Manages the full RPA project lifecycle, from gathering requirements and designing automation solutions to implementation, testing, and ongoing maintenance.
4. Creates detailed process documentation, including process maps, automation workflows, and technical specifications, while ensuring accurate reporting of RPA performance metrics and benefits.
5. Works closely with business stakeholders, IT teams, and process owners to understand requirements and provide solutions that align with the organization’s goals.
6. Ensures all RPA projects meet quality standards by thoroughly testing automated processes to identify and resolve issues.
7. Provides training and ongoing support to team members and business users to help them understand and use RPA solutions effectively.
8. Stays up-to-date with the latest RPA and process improvement technologies and trends, identifying opportunities to further enhance Dominium’s efficiency.
9. Collaborates on additional projects as assigned by the supervisor.

QUALIFICATIONS : (Knowledge, Skills, Abilities, Education, Training and Experience.)

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in Robotic Process Automation (RPA) development, with a strong focus on UiPath technology.
• Experience working in real estate, property management, or a related field is a plus.
• Proven experience in process improvement methodologies, with a strong ability to assess and optimize workflows.
• Strong project management skills, including the ability to manage multiple projects simultaneously and deliver on-time results.
• Excellent problem-solving skills with the ability to troubleshoot and resolve issues in automated processes.
• Strong written and verbal communication skills with the ability to collaborate with technical and non-technical teams.
• Detail-oriented with a focus on quality and accuracy in all aspects of development.

About Us : Dominium is a purpose-driven leader in affordable housing. We operate in approximately 20 states, supported by a team of over 1,300 dedicated employees. For more than 50 years, we have delivered excellence in the development and management of affordable housing communities across the United States. Dominium’s values – EDGE: Entrepreneurial Innovation, Developing People, Growth Mindset and Execution – guide us in fulfilling our Purpose: to provide quality, affordable housing that builds Enduring Value for our residents, employees, communities and financial partners. We believe housing provides dignity, and our work has a positive, lasting impact on the lives of individuals and families – often for generations. Our properties last for decades, leaving a lasting impact in the communities where they are located.

We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.

Dominium is committed to providing equal employment opportunities to qualified applicants and employees. Dominium prohibits employment discrimination on race, color, creed, religion, national origin, citizenship, sex (including sexual orientation and gender identity), pregnancy, marital status, familial status, status with regard to public assistance, disability, membership or activity in local commission, veteran status, military status, age, genetic information, union membership, use of lawful consumable products, or any other category protected by applicable state or federal law.

#LI-LR1

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.