What Jobs are available for Service Representative in Albuquerque?

Showing 157 Service Representative jobs in Albuquerque

Customer Service Representative

87190 Albuquerque, New Mexico XPO, Inc.

Posted 2 days ago

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Job Description

Customer Service Representative
Requisition Id:
Business Unit: LTL
Location:
Albuquerque, NM, US, 87121
**What you'll need to succeed as a Customer Service Representative at XPO**
Minimum qualifications:
+ 2 years of customer service experience
+ Strong computer, typing and 10-key skills
+ Experience with Microsoft Office
+ Available to work a variety of shifts, including days, evenings, nights and weekends
Preferred qualifications:
+ Transportation experience
+ Excellent verbal and written communication skills
**About the Customer Service Representative job**
Pay, benefits and more:
+ Pay starts at $20.91
+ Full health insurance benefits on day one
+ Life and disability insurance
+ Earn up to 13 days PTO your first year
+ 9 paid company holidays
+ 401(k) option with company match
+ Education assistance
What you'll do on a typical day:
+ Bill shipments according to applicable tariffs and pricing agreements
+ Recognize and resolve documentation errors
+ Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
+ Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
+ Process over, short and damaged freight and related documentation for customer resolution
Customer Service Representatives are required to:
+ Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
**About XPO**
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere ( .
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Supervisor - Client Service Representative

87190 Albuquerque, New Mexico VCA Animal Hospitals

Posted 1 day ago

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Job Description

VCA Veterinary Care Animal Hospital & Referral Center is seeking an experienced Client Service Representative to join our team in a supervisory role. We are a hybrid hospital that offers Primary Care, Emergency, and multiple Specialty services.
Location:
8850 Holly Ave NE
Albuquerque, NM 87122
At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. In this role, you are the pivot around which the hospital operates and are responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.
Additionally, as a Supervisor, you will work closely with the Hospital Administrator to drive communication and goals for the CSR team by assisting in the recruiting processes, creating schedules for the staff, new hire and ongoing advanced training, employee enrichment and coaching, and working with the team to continuously improve communications, uphold the hospital vision, and offer high level support for our clients, patients, and hospital Associates.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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Route Service Representative - UniFirst

87190 Albuquerque, New Mexico UniFirst Corporation

Posted 5 days ago

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Job Description

Route Service Representative - UniFirst
**Location:**
Albuquerque, New Mexico
**Job ID**

**At UniFirst, we Always Deliver** -for our customers and our people. As a Route Service Representative (RSR), you'll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.
You'll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you're customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.
**What Your Role Entails:**
- **Manage an Assigned Route:** Serve as the primary point of contact for customers, delivering and picking garments and products daily.
- **Support Daily Operations:** Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
- **Deliver Consistent, Reliable Service:** Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
- **Grow Customer Relationships:** Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
- **Drive Sales Growth:** Identify upselling opportunities and grow your route, increasing your earning potential.
- **Represent UniFirst on the Road:** Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
- **Engage in a Physically Active Role:** Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
- **Contribute to Service Excellence:** Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
- **Maintain a Predictable Schedule:** Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.
**Core Competencies**
- **Customer-Centric Mindset & Relationship Building:** You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
- **Time Management, Route Efficiency & Safety Awareness:** You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
- **Dependability, Problem-Solving & Professional Communication:** You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
- **Sales & Upselling Mindset:** You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.
**Why You'll Enjoy This Role**
- **Consistent Customer Connections:** Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
- **Earning from Day One:** This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
- **Make a Direct Impact:** Be the face of UniFirst for your customers-delivering great service, resolving issues, and helping their businesses succeed.
**Qualifications**
**What You Bring to UniFirst**
- **Driver's License & Safe Driving Record:** Must be at least 21 years old with a valid driver's license, a clean driving record, and reliable transportation.
- **DOT Compliance:** Meet all Department of Transportation (DOT) requirements, including a physical exam.
- **Educational Requirements:** High school diploma, GED, or military service required.
- **Strong Customer Service Skills:** Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
- **Relevant Experience:** Prior experience in customer service, route sales, or delivery, roles is a plus!
- **Tech-Savvy:** Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
- **Physical Stamina:** Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
**You Will Benefit From:**
- **Competitive Compensation:** Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
- **Training & Development:** Formal training through our SCP program to set you up for success as an RSR
- **Career Development:** Continuous training and growth opportunities
- **Company Culture:** A supportive and inclusive workplace rooted in a strong sense of community
- **Stability & Work-Life Balance:** Monday-Friday daytime schedule, no nights or weekends
- **Inclusive Culture:** A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
**Join UniFirst for a Rewarding Career**
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you!
**About UniFirst**
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
UniFirst is an equal employment employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or
call to let us know the nature of your request.
UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.
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Senior Field Service Representative

87190 Albuquerque, New Mexico Eaton Corporation

Posted 27 days ago

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Job Description

Eaton's ES AMER ESS division is currently seeking a Senior Field Service Representative in Albuquerque, NM. Field Service Representative roles offer company car and guaranteed 40-hour paid week.
The expected annual salary range for this role is $ - $ a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
**What you'll do:**
Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:
- Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
- Manage small projects independently and lead FSR teams on larger projects
- Generate timely and accurate service reports on work, product performance, and warranties
- Provide recommendations for improved electrical systems
- Cultivate strong relationships with customers, team members, and partners
- Mentor less experienced technicians
- Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more
**Team Benefits:**
- Guaranteed 40-hour base pay, eligible for overtime and travel premiums
- Career growth, mentorship and safety training
- Company vehicle, toolkit, and phone
- Tuition assistance for ongoing learning
- Leads program with bonus pay
- Opportunities across 32 service branches
**Position Success Criteria:**
- Successfully complete and maintain compliance with Eaton's safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
- Submit to periodic customer required background and drug screenings
- Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
- This position requires you to drive an Eaton vehicle
- Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
- Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
- Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
- Ability to obtain and maintain a valid TWIC card
- Proficient with hand and power tools for equipment assembly
- Strong problem-solving and logical thinking skills
- Works well under time constraints and in stressful situations
- Explain technical problems and solutions
- Collaborates effectively with the team to meet project deadlines
**Qualifications:**
**Basic Qualifications**
- High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems
- Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems 
- Must be able to work in the US without corporate sponsorship now or in the future
- No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
- Must have a valid driver's license
**Preferred Qualifications**
- Associate degree or higher from an accredited institution
- Bachelor's degree in Engineering from an accredited institution
- Electrical or General Contractor's License
- Professional Engineering License
- Experience performing power quality measurements, troubleshooting, analysis as well as protective relays
- NICET/NETA certification
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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Route Service Representative (4-Day Workweek)

87190 Albuquerque, New Mexico Cintas

Posted today

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Job Description

**Requisition Number:**
**Job Description**
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products.
Our Route Service Representatives enjoy:
- Comprehensive 10-week training program
- Solid base salary and commission potential after being assigned a route
- Majority work a 4-Day workweek
- Majority work no nights or weekends
- Monthly/Quarterly performance bonuses & incentives
Key Responsibilities Include:
- You are the face of Cintas to our customers and must work to build rapport with key decision makers
- Ensure quality standards, and proactively solve customer concerns.
- Grow our existing customer base by upselling and cross-selling additional products and services
- Negotiating service agreement renewals and control inventory while working professionally and safely
- Comply with driving and vehicle regulations.
**Skills/Qualifications**
Required
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
- Have an active driver's license
- Be at least 21 years of age
- Obtain a DOT medical certification
- Provide documentation regarding their previous employment
All successful candidates will also possess:
- The ability to meet the physical requirements of the position
- A High School diploma, GED or Military Service
- The ability to demonstrate a strong customer service orientation
- Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
- A positive attitude, along with ambition, organization and service spirit
This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
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Service Sales Representative - First Aid and Safety

87190 Albuquerque, New Mexico Cintas

Posted 9 days ago

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**Requisition Number:**
**Job Description**
Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used and/or outdated products; servicing any safety equipment that requires periodic maintenance; and up-selling products that will benefit the customer and ensure OSHA compliance.
**Skills/Qualifications**
Required
+ Valid driver's license
+ High School Diploma/GED
Preferred
+ Sales experience
+ Customer service experience
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** First Aid and Safety
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
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Route Service Sales Representative - UltraClean (4-Day Workweek)

87190 Albuquerque, New Mexico Cintas

Posted 8 days ago

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Job Description

**Requisition Number:**
**Job Description**
Cintas is seeking a Route Service Sales Representative - UltraClean to manage and grow customer accounts.
Key Responsibilities Include:
+ Provide excellent customer service to a set customer base on a weekly, bi-weekly, or monthly basis by cleaning customers' surfaces using customized no-touch cleaning equipment
+ Drive a customized company-owned step van to and from numerous customer stops throughout the day, as well as lifting and carrying equipment into and out of customer accounts
+ Grow the route by selling additional products and services to current customer accounts
+ Ensure customer satisfaction by responding to inquiries and requests and pro-active problem solving
+ Cleaning and maintaining the equipment and interior of the vehicle. Specific routes and customers are assigned in order to build a rapport with the customers serviced.
+ Customer service and relationship-building is crucial in this position.
**Skills/Qualifications**
Required
Qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:
+ Have an active driver's license
+ Be at least 21 years of age
+ Obtain a DOT medical certification
+ Provide documentation regarding their previous employment
All successful candidates will also possess:
+ The ability to meet the physical requirements of the position
+ A High School diploma, GED or Military Service
+ The ability to demonstrate a strong customer service orientation
+ Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
+ A positive attitude, along with ambition, organization and service spirit
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
- Competitive Pay
- 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Time Off and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category:** SSR
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift
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Client Support Technician

87190 Albuquerque, New Mexico TekSynap

Posted 9 days ago

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Job Description

**Responsibilities & Qualifications**
**RESPONSIBILITIES**
The Client Support Technician position is responsible for answering calls, logging of incidents in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
+ Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs.
+ Creates, updates and closes out help desk tickets - Familiarity with Remedy ticketing system is preferred
+ Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation
+ Maintains required documentation of Tier 1 processes and SOPs
+ Deployment, configuration and troubleshooting of Windows 10 SDC
+ Knowledge of common protocols and basic Network Troubleshooting
+ Support SDC applications such as Web Browsers, Adobe, ActivClient, Microsoft Office products and other software
+ Familiarity with PKI elements - supporting Tier I items such as smart cards and user certificates
+ Fundamental knowledge of enterprise network infrastructure and the ability to troubleshoot common connectivity issues
+ Perform unit Information Assurance Officer (IAO) duties to include account actions for personnel provisions, deprovisions, modifications and maintaining of all associated documentation
+ Troubleshoot and configure peripheral devices, system hardware and MFDs
+ Support enterprise applications on Apple iOS and other mobile devices
+ Maintain, support and troubleshoot both classified and unclassified VTC systems
+ Scheduling and facilitating of all unit VTC
**REQUIRED QUALIFICATIONS**
+ Active Secret clearance required
+ DoD 8570 IAT I certification required
+ Active HDI Desktop Support Technician or ability to obtain within 60 days of hire.
+ 1-3 years of experience
+ Prior experience in a government consulting services environment is preferred
**Overview**
We are seeking a **Client Support Technician** to support the Kirtland C4 program at Kirtland AFB, in Albuquerque, New Mexico.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at .
Apply now to explore jobs with us!
The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here .
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
**Additional Job Information**
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: Kirtland AFB, New Mexico
+ Type of environment: Business environment
+ Noise level: Medium-Loud
+ Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
+ Amount of Travel: Less than 10%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
Citizenship: US
Clearance: Active Secret or higher
**OTHER INFORMATION**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
**Job Locations** _US-NM-Albuquerque_
**ID** _ _
**Category** _Technical Support/Help Desk_
**Type** _Regular Full-Time_
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Lead Client Support (Government)

87190 Albuquerque, New Mexico AT&T

Posted 2 days ago

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Job Description

**Job Description:**
This is a customer facing position, no office requirement.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
AT&T has an opening for a Lead Client Support to serve as contact and reference point for channel support for complex systems and products, resolving intricate client issues and providing expertise on both standard and customizable product features to ensure exceptional customer satisfaction and long-term relationships.
**Key Roles and Responsibilities:** Typical tasks may include, but are not limited to, the following:
- **Customer Advocacy and Support:** Act as a customer advocate, providing prompt support to address client needs and issues.
- **Order and Billing Management:** Manage orders, billing processes, and develop operations; collaborate with systems teams for process improvements.
- **Implementation and Coordination:** Coordinate implementation processes and manage pre-sales and post-sales activities.
- **Data Integrity and Customer Satisfaction:** Maintain data integrity, manage customer data accurately, build strong relationships, and ensure customer satisfaction.
- **Contract Compliance and Training:** Review contract documents for compliance, coordinate supplier orders, and provide post-cutover training and product design/redesign.
**Required Qualifications:**
+ Ability to lead significant projects with strategic autonomy, influencing executive decisions.
+ Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.
**Desired Qualifications**
+ Bachelor's degree (BS/BA) desired. 5+ years of related experience. Certification is required in some areas.
Our Lead Client Support's earn between:
$84,900 - $27, 300 (Tucson)
94,300 - 141,500 (Mesa, Las Vegas, Albuquerque)
Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
**Joining our team comes with amazing perks and benefits:**
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Paid Caregiver Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
**Weekly Hours:**
40
**Time Type:**
Regular
**Location:**
Mesa, Arizona
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status
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Customer Service Associate

87190 Albuquerque, New Mexico Walgreens

Posted today

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Job Description

**Job Description:**
+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 101 COORS BLVD NW,ALBUQUERQUE,NM,87121
**Full District Office Address:** 101 COORS BLVD NW,ALBUQUERQUE,NM, -S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 04047-ALBUQUERQUE NM
**Pay Type:** Hourly
**Start Rate:** 15
**Max Rate:** 17.5
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