198 Service Sector jobs in Bondurant

job Title: HDS3-IBHRS/ Help Desk
Location: Des Moines, IA 50309

The Iowa Department of Health and Human Services ("Customer") seeks support for users of the Behavioral Health Reporting System (IBHRS).

Daily support of HHS BHRS help desk needs.

The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.

Required Experience:

• Ability to provide excellent customer service
• Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
• Experience in Help desk support
• Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
• Experience with ticketing applications and escalation procedures

Required Skills:

• Ability to provide excellent customer service
• Experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers
• Experience in help desk support
• Ability to handle requests in a timely manner via phone, email, employee self-service, citizen portal, or walk-in
• Experience with ticketing applications and escalation procedures

Compensation: $24.00 per hour

About Us

We're more than Software Company with a creative side. We're a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.

As a marketing agency, our innovative digital strategies grab and hold people's attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.

Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.

Overview

GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.

• Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.

Responsibilities

The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.

• Resolution of help desk tickets received from the end users.

• Interacting with end users in a professional manner.

• Escalation of issues to VA (Veteran Affairs) stakeholders.

• Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.

• Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.

• Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.

• Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.

• Escalate issues to the Project Manager as needed.

• Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.

• Manage and track the suspended-user process.

Qualifications

Required Skills & Qualifications:

• Bachelor's degree with 2 - 5 years (or commensurate experience)

• Proficiency in MS Word, Excel, and PowerPoint

• Organized, self-directed, and able to work with minimal supervision·?

• Strong understanding of help desk and ticketing system (ServiceNow)

• Strong communication skills for professional interactions with end users and stakeholders

• Customer-centric approach to resolve issues efficiently while maintaining user satisfaction

• Ability to work with cross-functional teams, including project managers, developers, and IT staff

• Dependability for providing support during designated hours, ensuring timely response and resolution

• Minimum of 2 years of experience supporting public-facing helpdesk or equivalent

• At least 5 years total professional experience

Preferred Skills & Qualifications:

• VA clearance (Public Trust) and access

• Knowledgeable of VA organizations and processes

• Bachelor's Degree or equivalent

Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $50,000.00 - USD $60,000.00 /Yr.

Submit a referral to this job (

Location US-Remote

ID 2025-6491

Category Information Technology

Position Type Full-Time

**Overview**
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
+ Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
**Responsibilities**
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
+ Resolution of help desk tickets received from the end users.
+ Interacting with end users in a professional manner.
+ Escalation of issues to VA (Veteran Affairs) stakeholders.
+ Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
+ Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
+ Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
+ Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
+ Escalate issues to the Project Manager as needed.
+ Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
+ Manage and track the suspended-user process.
**Qualifications**
**Required Skills & Qualifications:**
+ Bachelor's degree with 2 - 5 years (or commensurate experience)
+ Proficiency in MS Word, Excel, and PowerPoint
+ Organized, self-directed, and able to work with minimal supervision·   
+ Strong understanding of help desk and ticketing system (ServiceNow)
+ Strong communication skills for professional interactions with end users and stakeholders
+ Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
+ Ability to work with cross-functional teams, including project managers, developers, and IT staff
+ Dependability for providing support during designated hours, ensuring timely response and resolution
+ Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
+ At least 5 years total professional experience
**Preferred Skills & Qualifications:**
+ VA clearance (Public Trust) and access
+ Knowledgeable of VA organizations and processes
+ Bachelor's Degree or equivalent
**Clearance Required:** Ability to Obtain and Maintain a Suitability/Public Trust Clearance
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _2025-6491_
**Category** _Information Technology_
**Position Type** _Full-Time_

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

The opportunity

Ernst & Young (EY) US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector's diverse needs, focused on delivering improved public services, with private sector leading practices. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders. Unprecedented challenges require us to be connected, responsive and insightful. Are you ready to join our team and help build a better working world?

We are seeking a Service Support Desk Analyst to support our growing team.

Your key responsibilities

• Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:

• Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support Services

• Initializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use.

To qualify for the role, you must have

• Ability to work in a high-demand, fast-paced environment.

• Excellent verbal, interpersonal, and written communications skills.

• Able to effectively communicate technical requirements for programs.

• Team oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individuals

• Strong oral and written communication skills and the ability to present a polished,

• professional, and diplomatic image to clients

• Willingness to work until the job is done- and commitment to the mission

• Strong attention to detail and organization skills

• Strong analytical and interpersonal skill (Software knowledge requirement)

• Proficient in windows based software including Word, Excel, Power Point, Visio

• Ability to work at every level of the organization, from team members to top level executives

• Ability to work at every level of the organization, from team members to top level executives

• US Citizenship required.

Ideally, you'll also have

• Clearance: Active DHS clearance

What we look for

We're interested in highly motivated, talented individuals with a strong willingness to think outside of the box and continue to learn. You can expect plenty of autonomy in this role, so you'll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you're serious about consulting and ready to take on some of our clients' most complex issues, this role is for you.

What we offer you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $32,900 to $4,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 39,600 to 61,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

• Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Are you ready to shape your future with confidence? Apply today.

EY accepts applications for this position on an on-going basis.

For those living in California, please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law?

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.
**The opportunity**
Ernst & Young (EY) US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector's diverse needs, focused on delivering improved public services, with private sector leading practices. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders. Unprecedented challenges require us to be connected, responsive and insightful. Are you ready to join our team and help build a better working world?
We are seeking a **Service Support Desk Analyst** to support our growing team.
**Your key responsibilities**
+ Provide technical help desk support to customers calling the Service Support Desk (i.e., Help Desk) to resolve problems or issues with the IDMS and/or EIWS, as well as troubleshoot connectivity and other user problems related to:
+ Initiating the chain of trust for identity proofing and providing trusted services to confirm employer sponsorship, binding the applicant to their biometric, and validating the identity source documentation; and HSPD-12 Program and Card Management Support Services
+ Initializing PIV cards with appropriate software and data elements for the requested identity verification, personalize the cards with the identity credentials of authorized subjects, and deliver the personalized cards to the authorized subject along with appropriate instructions for protection and use.
**To qualify for the role, you must have**
+ Ability to work in a high-demand, fast-paced environment.
+ Excellent verbal, interpersonal, and written communications skills.
+ Able to effectively communicate technical requirements for programs.
+ Team oriented individual who is able to work with multiple sizes of groups or departments, as well as a diverse group of individuals
+ Strong oral and written communication skills and the ability to present a polished,
+ professional, and diplomatic image to clients
+ Willingness to work until the job is done- and commitment to the mission
+ Strong attention to detail and organization skills
+ Strong analytical and interpersonal skill (Software knowledge requirement)
+ Proficient in windows based software including Word, Excel, Power Point, Visio
+ Ability to work at every level of the organization, from team members to top level executives
+ Ability to work at every level of the organization, from team members to top level executives
+ US Citizenship required.
**Ideally, you'll also have**
+ **Clearance:** Active DHS clearance
**What we look for**
We're interested in highly motivated, talented individuals with a strong willingness to think outside of the box and continue to learn. You can expect plenty of autonomy in this role, so you'll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you're serious about consulting and ready to take on some of our clients' most complex issues, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $32,900 to $4,300. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 39,600 to 61,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

Description
We are looking for a dedicated Customer Service Representative to join our team in West Des Moines, Iowa. In this long-term contract role, you will play a key part in delivering exceptional support to customers, managing inquiries, and ensuring claims are processed accurately. This position offers an opportunity to thrive in a fast-paced environment while enhancing your attention to detail.
Responsibilities:
- Handle inbound customer calls with efficiency, addressing inquiries and resolving issues promptly.
- Deliver excellent customer service by providing accurate information and solutions tailored to customer needs.
- Process claims with a focus on accuracy and adherence to company guidelines.
- Perform data entry tasks to maintain and update customer records in internal systems.
- Collaborate with team members to ensure quality assurance standards are consistently met.
If you are looking to excel in a customer service position in the insurance industry, this position is for you! Please apply today through our Robert Half website or call .
Requirements
Requirements:
- At least 2 years of experience in a customer service role.
- Strong attention to detail and ability to ensure accuracy in all tasks.
- Proficiency in basic computer skills, including Word, Excel, and Outlook.
- Typing speed of 45-60 words per minute with high accuracy.
- Ability to thrive in a fast-paced and dynamic environment.
- Eagerness to learn new skills and adapt to changes.
If you are looking to excel in a customer service position in the insurance industry, this position is for you! Please apply today through our Robert Half website or call .
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description
We are looking for a dedicated Customer Service Representative to join our team in West Des Moines, Iowa. In this long-term contract role, you will play a key part in delivering exceptional support to customers, managing inquiries, and ensuring claims are processed accurately. This position offers an opportunity to thrive in a fast-paced environment while enhancing your attention to detail.
Responsibilities:
- Handle inbound customer calls with efficiency, addressing inquiries and resolving issues promptly.
- Deliver excellent customer service by providing accurate information and solutions tailored to customer needs.
- Process claims with a focus on accuracy and adherence to company guidelines.
- Perform data entry tasks to maintain and update customer records in internal systems.
- Collaborate with team members to ensure quality assurance standards are consistently met.
If you are looking to excel in a customer service position in the insurance industry, this position is for you! Please apply today through our Robert Half website or call .
Requirements
Requirements:
- At least 2 years of experience in a customer service role.
- Strong attention to detail and ability to ensure accuracy in all tasks.
- Proficiency in basic computer skills, including Word, Excel, and Outlook.
- Typing speed of 45-60 words per minute with high accuracy.
- Ability to thrive in a fast-paced and dynamic environment.
- Eagerness to learn new skills and adapt to changes.
If you are looking to excel in a customer service position in the insurance industry, this position is for you! Please apply today through our Robert Half website or call .
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .