713 Service Sector jobs in Duncanville

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

Customer Service Job Duties: Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process

Company:

Sales Territory:

Zip Code:

Travel Percentage:

COMPENSATION INFORMATION:

The pay range provided is not indicative of Syscos actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.

RESPONSIBILITIES

• Identify customer and department needs and satisfy them effectively.
• Maintain and develop assigned customer base.
• Working knowledge of all products and categories to drive penetration of existing accounts.
• Cross-train and foster solid working relationships within department and with other departments.
• Input orders into computer system.
• Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
• Responsible for creating and maintaining necessary company and customer files.
• Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
• Support company sales and gross profit projections and goals as needed.
• Adhere to operational procedures.
• Attend meetings as scheduled.
• Work with sales team.
• Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
• Attends department sales meetings, as scheduled, and participates in other activities as requested.
• Working different days, hours and overtime may be needed occasionally.
• Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
• Perform other duties as required.

Education

• High school diploma or general education degree (GED)

Experience and Professional Skills

• One (1) year minimum experience in sales and/or customer service position preferred.
• Specialty food, specialty business, and/or culinary experience preferred.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Strong numeric and alpha-numeric data entry skills.
• Proven ability to communicate effectively in a positive manner both verbally and in writing.
• Attention to detail, accuracy, effectiveness, and efficiency.

QUALIFICATIONS

• Pursues knowledge, education, training, and development opportunities.
• Shares expertise with others.
• Customer service to internal and external customers.
• Solicits internal and external customer feedback to improve service and processes.
• Responds to requests for service and assistance.
• Maintains confidentiality.
• Participates in meetings, presentations, and demonstrations.
• Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
• Communicates clearly and effectively through written, spoken, and other media.
• Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
• Contributes to building a positive team spirit.
• Follows policies and procedures.
• Supports the organization's goals and values.
• Uses time efficiently, prioritizes and plans work activities.
• Treats others with respect and consideration regardless of their status or position.
• Adheres to safety and security procedures.
• Reliable and timely attendance.
• Follows instructions and management direction.
• Strong communication and interpersonal skills.
• Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas.
• Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others.
• Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas.
• Ability to assess situations and problem solve with and/or without direction and instruction.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit for extended periods.
• Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
• Talk
• Hear

Occasionally required to:

• Stoop, kneel, crouch, and/or crawl.
• Lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is moderately loud.

BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. Were looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day. To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution. You should possess excellent.

Company:

Sales Territory:

Zip Code:

Travel Percentage:

COMPENSATION INFORMATION:

The pay range provided is not indicative of Syscos actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

JOB SUMMARY

Under general supervision, maintain and increase market share by satisfying existing and new customer needs and meeting management/department objectives. Coordinate customer service with all departments within organization. Develop a close working relationship with customers, and all coordinating departments.

RESPONSIBILITIES

• Identify customer and department needs and satisfy them effectively.
• Maintain and develop assigned customer base.
• Working knowledge of all products and categories to drive penetration of existing accounts.
• Cross-train and foster solid working relationships within department and with other departments.
• Input orders into computer system.
• Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
• Responsible for creating and maintaining necessary company and customer files.
• Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
• Support company sales and gross profit projections and goals as needed.
• Adhere to operational procedures.
• Attend meetings as scheduled.
• Work with sales team.
• Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
• Attends department sales meetings, as scheduled, and participates in other activities as requested.
• Working different days, hours and overtime may be needed occasionally.
• Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
• Perform other duties as required.

Education

• High school diploma or general education degree (GED)

Experience and Professional Skills

• One (1) year minimum experience in sales and/or customer service position preferred.
• Specialty food, specialty business, and/or culinary experience preferred.
• Working knowledge of MS Office (Word, Excel, and Outlook).
• Strong numeric and alpha-numeric data entry skills.
• Proven ability to communicate effectively in a positive manner both verbally and in writing.
• Attention to detail, accuracy, effectiveness, and efficiency.

QUALIFICATIONS

• Pursues knowledge, education, training, and development opportunities.
• Shares expertise with others.
• Customer service to internal and external customers.
• Solicits internal and external customer feedback to improve service and processes.
• Responds to requests for service and assistance.
• Maintains confidentiality.
• Participates in meetings, presentations, and demonstrations.
• Ability to read, comprehend, and analyze written information including, but not limited to general business periodicals, professional journals, technical procedures, or governmental regulations.
• Communicates clearly and effectively through written, spoken, and other media.
• Attention to detail, accuracy, effectiveness, and efficiency in all activities and actions.
• Contributes to building a positive team spirit.
• Follows policies and procedures.
• Supports the organization's goals and values.
• Uses time efficiently, prioritizes and plans work activities.
• Treats others with respect and consideration regardless of their status or position.
• Adheres to safety and security procedures.
• Reliable and timely attendance.
• Follows instructions and management direction.
• Strong communication and interpersonal skills.
• Knowledge of sales techniques, marketing principles, products, company, industry, and other related areas.
• Ability to effectively present information and respond to questions in one-on-one and small group situations with associates, managers, representatives, and others.
• Ability to perform required mathematical tasks related to money, profitability, weight, measurement, volume, distance, and other related areas.
• Ability to assess situations and problem solve with and/or without direction and instruction.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit for extended periods.
• Perform repetitive movement and use of fingers, hands, wrists, and arms to type, handle, feel, and reach.
• Talk
• Hear

Occasionally required to:

• Stoop, kneel, crouch, and/or crawl.
• Lift and/or move up to 25 pounds.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The work environment is moderately loud.

BENEFITS INFORMATION:

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. Were looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

Build a strong Foundation both professionally and personally with a career at KFC! We're looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, KFC is the perfect place to learn, grow and succeed!

We offer the following:

• A commitment to promote from within
• Training and mentorship programs
• Tuition reimbursement and scholarship opportunities
• Reward and recognition culture
• Competitive Pay
• Flexible schedules- day, night and evening shifts
• Free meal each shift
• Eligibility to accrue paid vacation time
• Career advancement and professional development opportunities
• Medical benefits
• Health and Wellness programs
• 401K plan with 6% match
• PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!

• Interaction with customers: receiving orders, processing sales and monies and managing customer issues.
• Preparation of products.
• Maintaining quality of product.
• Monitoring all service equipment.
• Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level.
• Champions recognition and motivation efforts

• Must be at least 16 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Complete training certification
• Enthusiasm and willingness to learn
• Team player
• Commitment to customer satisfaction
• Strong work ethic