148 Service Sector jobs in Harvey
Help Desk IT Specialist - Tier 1
Posted 23 days ago
Job Viewed
Job Description
The Tier 1 Help Desk IT Specialist will be responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues for a public sector client. This position will primarily operate within the ServiceNow platform to log, track, and resolve IT support tickets. The Tier 1 Help Desk IT Specialist will serve as the first point of contact for employees seeking technical assistance and will escalate issues as needed to Tier 2 support personnel.
This is a remote position.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS146, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Professional Communication: Tier 1 staff are expected to maintain professionalism in all forms of communication with customers, Tier members, and associated contacts.
- Understanding of Help Desk Process: Ensure a complete understanding of the client's Help Desk process, including ticket assignment, categorization, proper escalation, and resolution.
- Issue Reporting: Bring any issues concerning employees to the attention of the Help Desk Team Lead, who will then notify the Help Desk Manager.
- Clear Communication: All written and verbal communication to all parties must be clear, concise, appropriate, and understandable.
- Systems Health Check: Conduct a systems health check every business day at 7 am and report findings to designated email recipients, primarily the operations team.
- Utilization of FAQs and Knowledge Base: Utilize provided FAQs and knowledge base to promptly address or route tickets, with the goal of resolving as many tickets on first contact as possible.
- Phone Answering Protocol: Use a provided script for answering phones for every incoming call to the Help Desk.
- Ticket Handling: Be prepared to handle tickets via email, phone, or other channels as they come into the Help Desk. Retrieve tickets at designated intervals throughout the business day.
- Understanding of Ticket Management System: Possess a complete understanding of the OTS Ticket management system used by the client's Help Desk.
- Information Gathering and Transfer: Obtain and provide all necessary information for tickets to be worked properly. Contact the client's employees who submitted tickets to obtain missing information prior to transferring tickets.
- Documentation: Include all information submitted by ticket submitters, including screenshots and attachments, when transferring ticket information to other parties. Document all communication regarding a ticket in the ticket management system in a timely manner.
- Security Access Requests: Ensure hard copy security access request documents have correct signatures before transferring to the next level for processing.
- Timely Communication: Communicate with all parties efficiently and timely to obtain necessary information.
- Ticket Transfer Coordination: Coordinate the transfer of tickets between Help Desk tiers/groups, including external Help Desks, to mitigate confusion/disagreements between parties.
- Aging Ticket Management: Ensure aging tickets (tickets over 5 days old) are actively addressed by daily follow-ups with assigned personnel.
- Acknowledgment of Requests: Acknowledge, with return communication, receipt and completion of requests for action from all parties.
- Defect and Resolution Approach Communication: Contact client's employees if another Tier identifies issues as defects, change requests, or other resolution approaches using provided scripted email resolution.
- Survey Response Review: Conduct a daily review of incoming ticket survey responses and follow up with client's employees needing further assistance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.
- Resolution Response Review: Conduct a daily review of all resolution responses from all Tiers to ensure quality assurance. Report findings to the Help Desk Lead, who will report consolidated findings to the Help Desk Manager.
- PII Recognition and Notification: Recognize and properly address Personally Identifiable Information (PII), following set protocols, and notify the Help Desk Lead, who will notify the Help Desk Manager.
- Out-of-Office Ticket Addressing: Address all tickets, including those assigned to other Tier 1 members who are out of the office, without delay.
- Urgent Ticket Handling: Recognize and address certain tickets as urgent, including but not limited to employee out-of-cycle pay requests, employee separation requests, OIG audit requests, and financial document processing issues.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- 1+ years of work experience required.
- Proven experience in a technical support role, preferably in a Help Desk or Service Desk environment.
- Proficiency in using the ServiceNow platform for IT service management and ticketing.
- Strong knowledge of computer hardware, software applications, operating systems, and network protocols.
- Excellent troubleshooting and problem-solving skills with the ability to resolve technical issues efficiently.
- Effective communication skills with the ability to convey technical information clearly to nontechnical users.
- Customer-focused approach with a commitment to delivering high-quality IT support services.
- IT certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
- Working Conditions:
- This position may require occasional evening or weekend work to support system upgrades or resolve critical issues.
-Contingent upon Individual's ability to obtain security clearance and approval of badging.
#techjobs #clearance
Minimum Requirements
TCS146, T2, Band 5
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
45,000.00
Maximum Salary
$
60,000.00
NESD Help Desk Agent II - $25/hr - New Orleans
Posted 4 days ago
Job Viewed
Job Description
Type of Requisition:
PipelineClearance Level Must Currently Possess:
NoneClearance Level Must Be Able to Obtain:
SecretPublic Trust/Other Required:
NoneJob Family:
Help DeskJob Qualifications:
Skills:
Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:
NoneExperience:
2 + years of related experienceUS Citizenship Required:
YesJob Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility.
At GDIT, we foster a people-centric environment. As a Help Desk Technician II supporting NESD, you will be trusted to assist customers by researching technical issues, exploring answers, and providing information and alternative solutions through a variety of methods including phone, email, chat, and enterprise ITSM.
In this role, a typical day will include:
- Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
- Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the interaction with the customer
- Providing case status updates to management and end-users according to service level guidelines
- Maintaining a high level of courteous customer service at all times
- Communicating with customers at all levels of technical and non-technical skills set
QUALIFICATIONS
To qualify for this role, YOU MUST have:
- A high school diploma or equivalent; AND
- 2 or more years of related technical experience
- An ability and willingness to obtain and maintain a SECRET government clearance
- An ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire
- An ability and willingness to work on-site, as required
- Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our New Orleans facility
- Have demonstrated root-cause analysis skills
- An ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24x7 help desk environment
- US Citizenship
Even BETTER if you have:
- Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC
- An active SECRET clearance
- An ITIL Foundations v 4 or HDI-SCA
WHAT GDIT CAN OFFER YOU:
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Not sure this job's the one for you? Check out our other openings at .
#NESDEG
#TSSCE
#TSSPriority
The likely hourly rate for this position is between $22.52 - $30.46. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:
40Travel Required:
NoneTelecommuting Options:
HybridWork Location:
USA LA New OrleansAdditional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at.
Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransNESD Help Desk Agent II - $25/hr - New Orleans
Posted 1 day ago
Job Viewed
Job Description
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Secret
**Public Trust/Other Required:** None
**Job Family:** Help Desk
**Skills:**
Customer Service,Help Desk Support,IT Service Desk,Troubleshooting
**Experience:**
2 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate. Our work depends on a **Help Desk Technician II** joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility.
At GDIT, we foster a people-centric environment. As a **Help Desk Technician II** supporting NESD, you will be trusted to assist customers by researching technical issues, exploring answers, and providing information and alternative solutions through a variety of methods including phone, email, chat, and enterprise ITSM.
In this role, a typical day will include:
+ Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
+ Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
+ Thoroughly documenting requests and incidents according to business processes and standard operating procedures
+ Documenting detailed, specific work notes regarding the interaction with the customer
+ Providing case status updates to management and end-users according to service level guidelines
+ Maintaining a high level of courteous customer service at all times
+ Communicating with customers at all levels of technical and non-technical skills set
**QUALIFICATIONS**
To qualify for this role, YOU **MUST** have:
+ A high school diploma or equivalent; AND
+ 2 or more years of related technical experience
+ An ability and willingness to obtain and maintain a SECRET government clearance
+ An ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire
+ An ability and willingness to work on-site, as required
+ Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our New Orleans facility
+ Have demonstrated root-cause analysis skills
+ **An ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24x7 help desk environment**
+ US Citizenship
Even **BETTER** if you have:
+ Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC
+ An active SECRET clearance
+ An ITIL Foundations v 4 or HDI-SCA
**WHAT GDIT CAN OFFER YOU:**
+ 401K with company match
+ Comprehensive health and wellness packages
+ Internal mobility team dedicated to helping you own your career
+ Professional growth opportunities including paid education and certifications
+ Cutting-edge technology you can learn from
+ Rest and recharge with paid vacation and holidays
Not sure this job's the one for you? Check out our other openings at gdit.com/careers.
#NESDEG
#TSSCE
#TSSPriority
The likely hourly rate for this position is between $22.52 - $30.46. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
Customer Service Representative
Posted today
Job Viewed
Job Description
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
**Job Summary**
As a Customer Service Representative I (CSR I), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.
**_This position is_** **_on-site_** **_at our branch location in St. Rose, LA._**
**Essential Functions**
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
**Administrative:**
+ Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
+ Maintain accurate customer and territory records, facility records, and document all customer interaction.
+ Generation of reports
+ Monitor scheduled shipment dates to ensure timely delivery.
+ Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
+ Gain understanding of and adhere to Accounts Receivables policies and practices.
+ Verify price and terms in accordance with standard procedures and customer profitability profiles.
+ Multitask and work within multiple computer systems and communication platforms simultaneously.
+ Maintain a current knowledge of company products, policies and procedures
**Customer Support:**
+ Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
+ Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
+ Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
+ Identify customer requirements and expectations in order to recommend specific products and/or solutions.
+ The Customer Service Representative may perform other duties as assigned.
**Additional Functions**
+ May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.
**Job Qualifications**
**Required Qualifications**
+ High School Degree or equivalent
+ Exceptional customer service and organizational skills
+ Accuracy and strong attention to detail
+ Effective verbal, written, and interpersonal communication skills
+ General computer proficiency including knowledge of MS Office
**Preferred Qualifications**
+ Associate's Degree or equivalent combination of education and experience.
+ Proficiency in SAP or related ERP
**Working Conditions**
**Physical Demands**
+ Operating a computer or other office devices for the majority of the workday
+ May occasionally need to move packages up to 10 pounds such as office supplies or equipment
+ Must be able to communicate with others in person, over the phone, and in writing.
+ Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
+ Must be able to read and interpret various electronic and written documents.
**Environmental Factors**
This position is in an office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers and other office equipment and devices for professional services.
**Travel and On-Call**
This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.
What's In It For You: ( provide competitive benefits, unique incentive programs and rewards for our eligible employees:
+ Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
+ 401(k) Match Retirement Savings Plan.
+ Paid Time Off (PTO).
+ Holiday Pay & Floating Holidays.
+ Volunteer Time Off (VTO).
+ Educational Assistance Program.
+ Full Paid Parental and Adoption Leave.
+ LifeWorks (Employee Assistance Program).
+ Patterson Perks Program.
**EEO Statement**
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Customer Service Clerk
Posted 1 day ago
Job Viewed
Job Description
Transdev - JobID: B30A28A22A6342E1A85984E4CEE3A812 (Customer Service Representative) As a Customer Service Representative at Transdev, you'll: Manage customer inquiries and complaints efficiently; Coordinate transportation schedules and routes; Oversee daily operations of transportation services; Develop and implement customer service strategies; Train and supervise customer service representatives; Analyze customer feedback to improve service quality.Hiring Immediately >>
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