189 Service Sector jobs in Pickerington

We are seeking a dedicated and skilled individual to join our team in a remote service desk role. This position requires the ability to provide technical support to users experiencing a variety of computer-related issues. The ideal candidate will have strong communication skills and the ability to work independently in a remote environment.

Required Skills

• Ability to provide own laptop/computer, USB headset, and a consistent internet connection.
• Ability to maintain a dedicated workspace at home, free from distractions.
• Experience in receiving and managing phone calls and emails from users with technical issues.
• Ability to escalate issues following defined procedures.
• Proficiency in assisting users through problem-solving steps.
• Experience using tools and resources to research and resolve technical problems.
• Capability to provide accurate information to end users promptly.
• Strong multitasking skills while interacting with customers and documenting tickets.
• Adherence to established quality standards.
• Ability to work effectively in a team environment.
• Strong communication skills, both written and spoken.

• Experience in a similar remote service desk or technical support role.
• Familiarity with a variety of computer software and technical troubleshooting techniques.
• Proven ability to complete assigned tasks efficiently and effectively.

• Manage account provisioning: user creation, password resets, rights assignment (AD, email, databases, remote access)
• Support network services: folder permissions, printers, shared drives, cloud-based services
• Deactivate/disabling users, secondary accounts, and privileged access accounts
• Perform routine account cleanup and remediation of access issues
• Configure and deploy endpoint devices
• Assist in e-recycling preparation and device movement
• Deliver IT equipment and manage new procurements
• Provide friendly, solution-oriented help desk and desktop support
• Use ITSM platforms for ticketing and tracking
• Collaborate with internal partners via phone, chat, and in person

• 2+ years of experience in a Help Desk, Service Desk, or Desktop Support role
• Working knowledge of Active Directory and Outlook
• Familiarity with ITSM/ticketing systems
• Basic knowledge of endpoint deployment and hardware setup
• Strong customer service and communication skills
• Ability to work onsite in downtown Columbus, OH
• Must be a U.S. Citizen or Green Card Holder
• Must be available for in-person interviews , which may include a hands-on technical assessment
• Professional references required
  
  #LI-JU1

• HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

• Understanding of Desktop Support and Software Licensing Services.
• Ability to image machines and install complicated software.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
• Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
• Troubleshoots basic network, software, printing and/or installation problems
• Supports staff hardware moves for facility reorganization.
• Experience with ServiceNow and Knowledge Base preferable.
• Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
• Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

1. Strong communication/leadership skills.
2. Strong influence, collaboration, and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

• 2 Years IT experience.
• 2 Years Troubleshooting experience.
• 2 Years experience documenting procedures.

• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.

Respond to and diagnose problems through discussions with users. Perform analysis and assist in a variety of service desk activities, including but not limited to:

• Providing support for customers and end users of services
• Guiding end users through troubleshooting procedures
• Processing and escalating service requests
• Providing technical assistance in the setup, installation, and configuration of desktop software and hardware

• Strong problem-solving and analytical skills
• Excellent communication skills for discussions with users and team members
• Experience in troubleshooting and providing technical support
• Ability to process and escalate service requests effectively
• Proficiency in the setup, installation, and configuration of desktop software and hardware
• Familiarity with Incident Management and Request Fulfillment processes

• Experience in maintaining knowledge base articles
• Ability to provide support during major incidents
• Experience in providing onsite support
• Knowledge of opportunities for improvement in service desk activities

Business Title: Temporary Help Desk Representative Requisition Number: 96049 - 72 Function: Business Support Services Area of Interest: State: OH City: Columbus Description: Known for being a great place to work and build a career, KPMG provides audi Help Desk, Help, Representative, Customer Service, Support, Business Systems, Technology, Retail

Help Desk Analyst (HDA1)

100% On-site

OST AM: Gary Koppenhaver -

DESCRIPTION:
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
1. Understanding of Desktop Support and Software Licensing Services.
2. Ability to image machines and install complicated software.
3. Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
7. Troubleshoots basic network, software, printing and/or installation problems
8. Supports staff hardware moves for facility reorganization.
9. Experience with ServiceNow and Knowledge Base preferable.
10. Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

EXPERIENCE:

1. Strong communication/leadership skills.
2. Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5. Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11. Ability to understand and follow processes established for the Service Desk.

REQUIRED SKILLS:
1. 2 Years IT experience.
2. 2 Years Troubleshooting experience.
3. 2 Years experience documenting procedures.

DESIRED SKILLS:
• Experience using ServiceNow is required.
• Retail customer service experience is desired.
• Service Desk experience is required.

You will assist Matco Tools franchisees (Distributors) with the hardware and software used to support a Matco Tools Franchise. These packages include the Matco Distributor Business System software package (MDBS) and other software packages used by th Help Desk, Support, Representative, Help, Microsoft, Software

• Focused, hands-on experience with the skills in the Job Description: 4 years.
• Ability to read, analyze, and interpret professional and technical references and procedures.
• Ability to write reports, business correspondence, and documentation for technical peers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Assign rights to applications.
• Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
• Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
• Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
• Deletion and disabling of users.
• Remediation of issues related to user accounts.
• Management of secondary accounts and privileged access accounts.
• Solid technical background with service desk and desktop support.
• Basic understanding of and operation of ITSM.
• Basic understanding of the operations of the Active Directory.
• Basic understanding and operations of Outlook.
• Should be able to impact day one of this project.
• Basic endpoint deployment knowledge.
• Configuration of new device procurements.
• Deliveries of new procurements.
• E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment.
• Regularly scheduled cleanup of accounts.