77,216 Service Specialist jobs in the United States
Customer Service Specialist Client Services
75201 Dallas, Texas
Exela Technologies Inc.
Posted 13 days ago
Job Viewed
Job Description
CSA TS Client Services
About the Role:
As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.
Essential Job Responsibilities:
* Provide administrative support to the tax department and firm
* Process and assemble printed deliverables for the tax department including tax returns, estimates, extensions, and other documents
* Electronic file cleanup and organization of tax returns, estimates, extensions, and other documents for electronic delivery to clients
* Scanning of client documents
* Contribute to ongoing process improvement
* Monitor inventory of tax processing supplies and request additional supplies as needed
* Assist with year-end updates to tax processing procedures and templates
* Perform general administrative responsibilities as needed
* Assist with creation and distribution of engagement letters and tax organizers to be delivered to clients through the mail or electronically
* Manage electronic and paper workflow within the tax processing department
* Flexibility to work additional hours during tax season as needed
Qualifications
* Strong organization skills and attention to detail
* Proficiency in the use of Microsoft Office products
* Tech savvy with the ability and desire to embrace necessary software applications
* Strong written and verbal communication skills
* Experience utilizing office technical tools, including scanners, printers, and copiers
* Be a team player
"The pay range for this position starts at $18 -$22/hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."
About the Role:
As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.
Essential Job Responsibilities:
* Provide administrative support to the tax department and firm
* Process and assemble printed deliverables for the tax department including tax returns, estimates, extensions, and other documents
* Electronic file cleanup and organization of tax returns, estimates, extensions, and other documents for electronic delivery to clients
* Scanning of client documents
* Contribute to ongoing process improvement
* Monitor inventory of tax processing supplies and request additional supplies as needed
* Assist with year-end updates to tax processing procedures and templates
* Perform general administrative responsibilities as needed
* Assist with creation and distribution of engagement letters and tax organizers to be delivered to clients through the mail or electronically
* Manage electronic and paper workflow within the tax processing department
* Flexibility to work additional hours during tax season as needed
Qualifications
* Strong organization skills and attention to detail
* Proficiency in the use of Microsoft Office products
* Tech savvy with the ability and desire to embrace necessary software applications
* Strong written and verbal communication skills
* Experience utilizing office technical tools, including scanners, printers, and copiers
* Be a team player
"The pay range for this position starts at $18 -$22/hr.; however, base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."
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0
Customer Service Specialist - Technical Support
76101 Fort Worth, Texas
$20 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a proactive and detail-oriented Customer Service Specialist to join their support team serving the Fort Worth, Texas area. In this role, you will be the primary point of contact for customers seeking technical assistance with our client's products. You will troubleshoot software issues, guide users through product functionalities, and ensure a positive customer experience. Responsibilities include responding to customer inquiries via phone, email, and chat, accurately diagnosing and resolving technical problems, and escalating complex issues to higher-level support or development teams when necessary. This is a hybrid role, meaning you will spend a portion of your time working remotely and a portion on-site at our client's facility. The ideal candidate will have a strong understanding of software applications, excellent communication skills, and a passion for helping people. You must be patient, empathetic, and able to explain technical concepts in a clear and concise manner. Key responsibilities also include maintaining accurate customer support records, identifying recurring issues to provide feedback for product improvement, and contributing to the knowledge base with helpful articles and solutions. We are looking for someone who can manage their time effectively, prioritize tasks, and work efficiently in a dynamic support environment. You will be a critical link between our customers and our product development teams.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide exceptional customer service and technical support to users via multiple channels (phone, email, chat).
- Troubleshoot and resolve software-related issues, guiding customers through solutions.
- Accurately diagnose technical problems and escalate to appropriate teams when necessary.
- Maintain detailed records of customer interactions and issue resolution in the CRM system.
- Contribute to the creation and maintenance of a comprehensive knowledge base.
- Identify trends in customer inquiries and provide feedback to product development teams.
- Ensure customer satisfaction by delivering timely and effective solutions.
- Adhere to service level agreements (SLAs) and company support policies.
- Stay up-to-date with product updates and new features.
- Collaborate with team members to share knowledge and best practices.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Minimum of 2 years of experience in customer service or technical support roles.
- Proficiency with CRM software and helpdesk ticketing systems.
- Strong understanding of software applications and common technical issues.
- Excellent verbal and written communication skills.
- Exceptional problem-solving and active listening skills.
- Ability to work effectively both independently and as part of a team.
- Patience, empathy, and a customer-centric attitude.
- Ability to manage time effectively and prioritize tasks in a hybrid work environment.
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