16,312 Service Support Director jobs in the United States

Description

Starting Salary: $20 / hour

Start Date: November 3 2025

When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more.

Primary responsibilities include

Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will:

• Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day.
• Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs.
• Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity.

What you'll get

• Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store.
• Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Qualifications, Education, Certifications and/or Other Professional Credentials

• High School degree or equivalent
• Minimum 1 year of exceptional performance in a customer-facing role
• Computer proficiency
• Strong verbal communication skills
• Positive and customer-focused mindset
• Strong listening and problem solving abilities
• Superior interpersonal skills with the ability to navigate through difficult situations
• Ability to multi-task in a fast-paced environment
• Detail-oriented with a strong sense of urgency.
• Experience recommending and referring products/services to customers, preferred
• Qualified candidates must complete a virtual job tryout after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll learn more about what the role entails, complete a few, short exercises that assess core competencies that matter for our Contact Center Specialists, and answer a question on video. This step accelerates the hiring process. Our Citizens recruiters will review your application and tryout, and schedule candidates who are a fit for the role directly with the hiring manager.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Various 1st Shift Schedules. All shifts will include working 1 weekend day
  • Must have ability to work holidays

#LI-JH1

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

• Provide responsive and professional service to clients, including processing policy changes, certificates of insurance, billing questions, and documentation requests.
• Support account managers and producers in servicing new and renewal business.
• Maintain accurate client records and documentation within the agency management system.
• Assist with quoting and applications as needed.
• Communicate with carriers to request information, process endorsements, and troubleshoot issues.
• Ensure all tasks and communications meet compliance standards and internal procedures.
• Contribute to a positive team environment and build strong relationships with internal staff and external partners.

• 1-3+ years of experience in an insurance support or service role (Property & Casualty preferred).
• Active insurance license or willingness to obtain (preferred/required based on agency policy).
• Experience using agency management systems, preferably Applied Epic.
• Strong attention to detail and time management skills.
• Excellent verbal and written communication abilities.
• Ability to work independently while supporting a collaborative team.
• Proficient in Microsoft Office and carrier platforms.

• People First: We believe in putting people-our staff, our clients, and our partners-first.
• Tailor Made: Our work is proven and reliable yet personal and customized.
• Extra Mile: With effort and tenacity, we pursue excellence in all we do.
• Future Focused: We believe a better future is possible.

• Oversee the formulation and execution of comprehensive fundraising strategies that align with client mission and broader goals.
• Cultivate and strengthen enduring relationships with a diverse portfolio of nonprofit clients, delivering strategic guidance and tailored solutions that propel client success.
• Assume responsibility for orchestrating project workflows and timelines and ensure project deliverables are refined, client-ready, and aligned with strategic objectives. Acting decisively to address any gaps in execution or quality, guaranteeing that our firm's outputs meet the highest standards of excellence and fully satisfy client expectations.
• Mentor and develop junior staff, sharing expertise and offering insightful feedback to elevate their professional skills and team performance.
• Manage multiple client engagements with a keen eye for detail, guaranteeing that all outcomes adhere to our rigorous standards of excellence and efficacy.
• Foster a collaborative and dynamic team environment, promoting continuous learning, feedback, and professional development within the firm.
• Offer context and provide input to ensure that the design and creation of compelling campaign materials and marketing strategies effectively communicate the value proposition to diverse audiences.
• Utilize critical and strategic thinking to creatively address challenges and seize opportunities within the fundraising landscape.

• Expand and engage a professional network in the community across a diversity of sectors, enhancing our firm's knowledge base and impact.
• Continuously expand your fundraising and Atlanta-specific knowledge base, staying abreast of industry trends, best practices, and local philanthropic opportunities.
• Represent Coxe Curry & Associates in the Atlanta community, fostering key stakeholder relationships to enhance our firm's connectivity and influence.
• Skillfully present strategic insights and firm capabilities to senior leadership of clients and prospective clients, showcasing exceptional public speaking abilities that underscore our consulting expertise.

• Bachelor's degree in a related field such as Nonprofit Management, Business Administration, or Marketing; or equivalent years of related experience.
• A minimum of 10 years of experience in fundraising, nonprofit management, or related field, with a proven record of accomplishment of successful campaign management and donor engagement. CFRE certification is a plus.
• Exceptional relationship management, strategic thinking, and communication skills, coupled with strong presentation abilities and consulting presence and effective project management.
• Deep understanding of the nonprofit sector and the Atlanta philanthropic landscape (foundations and corporations), with a commitment to continuous learning and innovation. Familiarity with public funding sources of support is a plus.
• High ethical standards, professionalism, and a team-oriented approach, with the capacity to inspire trust and confidence among clients and colleagues.
• Proficient in MS Office and online meeting platforms. Familiarity with relational database and other project management tools preferred.

• Ethics, Integrity, and Professionalism: acting with respect, trustworthiness, maintains confidentiality both internally and externally, conducting business in a professional way; actively cultivates a positive culture that instills trust, upholds our core values, and promotes an environment of inclusivity, integrity, and respect.
• Strategic Thinking: leading strategy based off a deep understanding of the work (nonprofit management, fundraising); leverages critical and creative thinking as well as emotional intelligence, driving innovation; curiosity with an intrinsic posture for continuous learning.
• Consulting Voice: enthusiastic presence and gravitas, credibility, commanding a room, strong communication skills including public speaking and writing.
• Fundraising Knowledge Base: proficiency in fundraising skills, tactics, finances and budgets, best practices; over time gains experience on all sectors and types of CCA engagements.
• Atlanta Knowledge Base: connectivity and knowledge of the Atlanta philanthropic landscape (individual donors and institutional donors).
• Project Management: thoroughness both in preparation and in planning; attention to detail; inquisitive and resourceful approach to problem solving; time management; organizational skills; able to prioritize and move in and out of multiple projects effectively; technical skills; taking initiative yet seeking clarity when needed; consistently delivers high quality work.
• Relationship Management: managing relationships effectively, staying connected internally and externally; contributes to the team collaboratively and gives and receives feedback; works to develop talent within the organization.

• Provide responsive and professional service to clients, including processing policy changes, certificates of insurance, billing questions, and documentation requests.
• Support account managers and producers in servicing new and renewal business.
• Maintain accurate client records and documentation within the agency management system.
• Assist with quoting and applications as needed.
• Communicate with carriers to request information, process endorsements, and troubleshoot issues.
• Ensure all tasks and communications meet compliance standards and internal procedures.
• Contribute to a positive team environment and build strong relationships with internal staff and external partners.

• 1-3+ years of experience in an insurance support or service role (Property & Casualty preferred).
• Active insurance license or willingness to obtain (preferred/required based on agency policy).
• Experience using agency management systems, preferably Applied Epic.
• Strong attention to detail and time management skills.
• Excellent verbal and written communication abilities.
• Ability to work independently while supporting a collaborative team.
• Proficient in Microsoft Office and carrier platforms.

We are in need of an Accountant who is able to manage accounts, communicate with clients and work well with an accounting team. We are looking for a temporary to permanent role.

Responsibilities:

•Serves as primary contact with Client; manages day-to-day operations with team members

•Reviews and maintains accounting checklists

•Provides financial information to management by researching and analyzing accounting data; preparing

•reports

•Looks for opportunities to improve client accounting processes; inclusive of software automation

•Prepares asset, liability, and capital account entries by compiling and analyzing account information

•Documents financial transactions by entering account information

•Recommends financial actions by analyzing accounting options

•Summarizes current financial status by collecting information; preparing balance sheet, profit and loss

•statement, and other reports

•Substantiates financial transactions by auditing documents

•Maintains accounting controls by preparing and recommending policies and procedures

•Reconciles financial discrepancies by collecting and analyzing account information

•Secures financial information by completing database backups

•Maintains financial security by following internal controls

•Prepares payments by verifying documentation, and requesting disbursements

•Answers accounting procedure questions by researching and interpreting accounting policy and regulations

•Complies with federal, state, and local financial legal requirements by studying existing and new legislation,

•enforcing adherence to requirements, and advising management on needed actions

•Prepares special financial reports by collecting, analyzing, and summarizing account information and trends

•Maintains customer confidence and protects operations by keeping financial information confidential

Requirements/Experience:

•3+ years full-cycle accounting experience

•Non-profit entity experience preferred

•Demonstrated ability of servicing clients

•Microsoft Dynamics SL experience preferred

•QuickBooks experience required

•Sage, Great Plains, and/or SAGE experience preferred

•Accounting degree preferred

•Strong ability to review financials

•Inventory/Manufacturing experience a plus

•Excellent written and verbal communications skills

•Technically savvy, able to learn new software; software integration experience strongly preferred