What Jobs are available for Servicenow Architect in the United States?

ServiceNow Architect
**Req number:**
R6453
**Employment type:**
Full time
**Worksite flexibility:**
Onsite
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
As the ServiceNow Architect, you will be responsible for leading the development, implementation, and management of ServiceNow products and solutions to ensure alignment with organizational goals and compliance standards.
**Job Description**
We are looking for a **ServiceNow Architect** for a **long-term contract** that is **full-time** and **fully onsite** in **Tallahassee, FL** . The selected candidate will oversee the development, implementation, and governance of ServiceNow solutions for our organization.
**What You'll Do**
**Product Development and Lifecycle Management**
+ Oversee ServiceNow product development from planning through implementation and post deployment support
+ Manage product development timelines, feature delivery, and release schedules
+ Translate business requirements into actionable development and delivery plans
+ Monitor and report on product performance, risks, and readiness for release
**Cross-Functional Leadership**
+ Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors
+ Facilitate collaboration between enterprise architecture, developers, and business owners
+ Motivate and manage team members to achieve project and product delivery objectives
**Application Governance & Oversight**
+ Define, implement, and monitor application governance policies for ServiceNow modules and integrations
+ Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement
+ Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards
+ Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies
**ServiceNow Platform Management**
+ Provide oversight for platform configuration, enhancement, and integration activities
+ Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems
+ Support prototyping, solution testing, and technical evaluations prior to production releases
**CMDB & Discovery Tool Oversight**
+ Manage or coordinate CMDB structure, data quality, and governance processes
+ Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration
+ Ensure accurate and reliable data collection for IT assets and configuration items
**Agile and Iterative Delivery**
+ Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles
+ Coordinate development priorities with stakeholders and adjust delivery plans as needed
**Governance, Compliance, and Standards**
+ Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.)
+ Align product development activities with enterprise architecture, accessibility, and security standards
**Stakeholder Communication and Collaboration**
+ Communicate technical and functional information clearly to business owners, leadership, and technical teams
+ Present product functionality, performance metrics, delivery progress, and risk mitigation plans
+ Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes
**Continuous Improvement and Quality Assurance**
+ Recommend and implement process improvements to enhance product delivery and platform performance
+ Collect and integrate feedback from users to support continuous improvement initiatives
+ Monitor quality of deliverables and ensure adherence to project standards and organizational best practices
**Documentation and Reporting**
+ Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes
+ Produce regular reports on project status, product readiness, and risk mitigation efforts
+ Document lessons learned and provide recommendations for future platform enhancements
**Customer-Facing and Training Support**
+ Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities
**What You'll Need**
Required:
+ Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support
+ Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments
+ Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations
+ Experience managing CMDB structure, data quality, and governance
+ Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration
+ Strong ability to communicate complex technical information to business owners, leadership, and technical teams
+ Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps
+ ServiceNow System Administrator Certification
Preferred:
+ Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards
+ Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness
+ Experience integrating continuous improvement practices and incorporating user feedback into product enhancements
+ Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams
+ Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes
+ Certified Implementation Specialist (CIS) - ServiceNow
+ Project Management Professional (PMP)
+ ITIL Foundation or Agile/Scrum certification
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
#LI-JM1
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.
$5 - 95 per hour
The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Our client, a leading organization in the technology and enterprise solutions sector, is seeking a ServiceNow Architect to join their team. As a ServiceNow Architect, you will be part of the IT department supporting the platform expansion and enhancement initiatives. The ideal candidate will demonstrate strong leadership, innovative thinking, and excellent collaboration skills, which will align successfully in the organization.
**Job Title:** ServiceNow Architect
**Location:** Seattle, WA (In-office: Monday, Tuesday, Thursday; Remote: Wednesday, Friday)
**Pay Range:** $150,000 - $164,000
**What's the Job?**
+ Design and develop scalable, sustainable solutions within the ServiceNow platform to support enterprise needs.
+ Lead technical development, code reviews, and create detailed technical designs for complex projects.
+ Define and support technical and data governance processes to ensure platform integrity and compliance.
+ Develop and maintain architecture standards, best practices, and platform operating models.
+ Collaborate with stakeholders across departments to align solutions with business objectives and improve user experience.
**What's Needed?**
+ 7+ years of experience in ServiceNow development with strong architecture knowledge.
+ 4+ years of recent hands-on coding experience, preferably in JavaScript.
+ Experience managing CSDM and establishing Data Governance standards.
+ Proven expertise in managing CMDB health and implementing ServiceNow modules such as ITSM, HRSD, ITAM, and integrations.
+ Excellent communication and collaboration skills, with experience leading or mentoring development teams.
**What's in it for me?**
+ Opportunity to work on impactful projects with broad organizational visibility.
+ Access to ongoing professional development, including ServiceNow on-demand training and certifications.
+ Supportive and collaborative team environment fostering growth and innovation.
+ Competitive salary with bonus package and relocation assistance if applicable.
+ Work in a flexible hybrid environment designed to promote work-life balance.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**ServiceNow Architect**
**Why We Have This Role**
Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on enhancing ITSM, HRSD, and Employee Center with a focus on improving and supporting internal employee experience. The implementation of additional modules and processes such as Onboarding/Offboarding, Asset Management, NowAssist, and Integrations will drive platform expansion across the company and continue to prioritize employee experience and innovation. We need an experienced Platform Architect to drive best practices and sound architecture, consult on and lead major projects, and dive into complex development via hands-to-keyboard coding that will scale the platform into the future.
**How You'll Find Success**
+ Team Development: Foster growth and potential as the senior mentor for team admins and developers
+ Technical Expertise: Contribute technical expertise for complex development
+ Strategic Ownership: Own initiatives across multiple departments
+ Collaboration: Work with diverse teams to align solutions with business needs
+ Adaptability: Stay current with tech trends and agile in your approach
+ User Experience: Drive company impact as you prioritize user experience
+ Performance Tracking: Measure and monitor system performance
**How You'll Grow**
+ Leadership: Take on a significant role as senior mentor on a high performing team
+ Business Acumen and Employee Experience: Broaden understanding of business needs and driving employee experience
+ Technical Skills: Expand proficiency in the ServiceNow platform through diving into complex development, overseeing and working across implemented modules, and the helping to establish future product roadmap
+ Professional Development: Full access to the ServiceNow On-Demand training library and other trainings/accelerators designed to expand your knowledge of the ServiceNow platform
**Things You'll Do**
+ Technical Development: Apply technical/coding expertise to complex development, code reviews, & technical designs
+ Solution Design: Recommend and design sustainable, scalable solutions
+ Governance: Define and support technical & data governance processes
+ Standards: Develop and maintain ServiceNow architecture standards
+ Operating Model: Implement a platform operating model for optimal outcomes and user adoption
+ Evaluation: Assess technical demands against platform capabilities and best practices
+ Prototyping: Provide guidance on rapid prototyping and deployment
+ Configuration: Advise on configuration standards and remediate non-compliant setups
+ Stakeholder Collaboration: Work with business stakeholders to meet needs and resolve issues
+ Strategy Development: Craft, advise and execute product strategies and roadmaps
+ Mentorship: Mentor and develop team members
+ Security and Compliance: Oversee data security and compliance
**What We're Looking For on your Resume**
+ 7+ years in ServiceNow development with architecture knowledge
+ 4+ years recent experience in hands-to-keyboard coding - JavaScript preferred
+ Experience in managing CSDM & establishing and maintaining Data Governance standards
+ Experience in managing CMDB health
+ Diverse experience in implementing and augmenting the ServiceNow platform in the areas of:
+ ITSM
+ HRSD
+ ITAM
+ Onboarding/Offboarding
+ Integrations
+ NowAssist & AI in ServiceNow
+ Excellent communication and collaboration skills
+ Experience in leading, managing, or mentoring development teams
+ Problem-solving and strategic thinking capabilities
+ Relevant ServiceNow certifications highly desirable
**What You Should Know About This Team**
+ Corporate-Wide Impact: System changes have broad visibility and significant impact
+ Consistent Learning: Opportunities for growth and expanding scope
+ Collaboration: Work across multiple departments and business leaders
+ Amazing Team Culture: Highly collaborative and supportive team culture
**Our Team's Favorite Perks and Benefits**
+ Experience Bonus Program: Unique experiences on the 1-year anniversary.
+ Wellness Reimbursement: Support for employee wellness.
+ Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
+ Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.
Join us in driving effective and innovative solutions for our organization!
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act ( , Equal Opportunity Employment ( , Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit._
_For full-time positions_ , this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits ( .
Washington State Annual Pay Transparency Range
$141,000-$202,000 USD

Job Description
InDev is seeking a ServiceNow Developer to design, build, and enhance ServiceNow applications and integrations that support homeland security mission outcomes. You'll work hands-on across ITSM and adjacent modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with federal standards and FedRAMP requirements. This role will provide hands-on development for the government ServiceNow platform. This role also will ensure ServiceNow supports enterprise service delivery, governance, and modernization objectives, while aligning with the Technology Reference Model (TRM) and DHS enterprise IT standards. This position requires an active Top Secret clearance and/or active DHS clearance. Salary will be based on number of years of experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
- Must hold an active Top Secret clearance and/or active DHS clearance.
- A Bachelor's degree in Computer Science, Information Systems, Engineering, Business or other related discipline or a minimum of three (3) years relevant specialized experience.
- 3 + years of ServiceNow development experience
- CAD (Certified Application Developer - ServiceNow) certification required.
- Hands-on experience with JavaScript.
- Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.
- Proven experience delivering projects using Agile methodologies. - Experience with DHS or CBP programs.
- Knowledge of enterprise governance, TRM processes, and AI/automation initiatives.
- Familiarity with Section 508, FISMA, and FedRAMP requirements.

Our client, a leading organization in the technology and enterprise solutions sector, is seeking a ServiceNow Architect to join their team. As a ServiceNow Architect, you will be part of the IT department supporting the platform expansion and enhancement initiatives. The ideal candidate will demonstrate strong leadership, innovative thinking, and excellent collaboration skills, which will align successfully in the organization.
**Job Title:** ServiceNow Architect
**Location: Reston, VA** (In-office: Monday, Tuesday, Thursday; Remote: Wednesday, Friday)
**Pay Range:** $120,000 **-** $155,000
**What's the Job?**
+ Design and develop scalable, sustainable solutions within the ServiceNow platform to support enterprise needs.
+ Lead technical development, code reviews, and create detailed technical designs for complex projects.
+ Define and support technical and data governance processes to ensure platform integrity and compliance.
+ Develop and maintain architecture standards, best practices, and platform operating models.
+ Collaborate with stakeholders across departments to align solutions with business objectives and improve user experience.
**What's Needed?**
+ 7+ years of experience in ServiceNow development with strong architecture knowledge.
+ 4+ years of recent hands-on coding experience, preferably in JavaScript.
+ Experience managing CSDM and establishing Data Governance standards.
+ Proven expertise in managing CMDB health and implementing ServiceNow modules such as ITSM, HRSD, ITAM, and integrations.
+ Excellent communication and collaboration skills, with experience leading or mentoring development teams.
**What's in it for me?**
+ Opportunity to work on impactful projects with broad organizational visibility.
+ Access to ongoing professional development, including ServiceNow on-demand training and certifications.
+ Supportive and collaborative team environment fostering growth and innovation.
+ Competitive salary with bonus package and relocation assistance if applicable.
+ Work in a flexible hybrid environment designed to promote work-life balance.
**Upon completion of waiting period consultants are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Vision Plan
+ Health Savings Account
+ Health Flexible Spending Account
+ Dependent Care Flexible Spending Account
+ Supplemental Life Insurance
+ Short Term and Long Term Disability Insurance
+ Business Travel Insurance
+ 401(k), Plus Match
+ Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _- creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

ServiceNow Architect
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
CACI is looking for a ServiceNow Technical Architect to support our DoD customer to implement an enterprise IT Storefront that provides consistent, secure, high-quality, and cost-effective ordering services to enable mission success and improve end user experience across the customer environment.
**Responsibilities:**
+ As a technical lead for an agile team, you will be responsible for all aspects of ServiceNow application/module architecture including user interface, APIs, microservices, databases and infrastructure where applicable.
+ Maintain sound understanding of enterprise and platform level architecture, often creating, updating, and maintaining technical diagrams and documentation.
+ Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery
+ Work with business analysts and project manager to create implementation/development plan for features and applications by developing features and stories.
+ Participation in Agile ceremonies (sprint planning, backlog grooming, produce demonstrations, etc.) by leading in all technical aspects, including leading the demos to the Product Owner and stakeholders.
+ Provide technical guidance and mentoring to technical software development teams through coaching and peer reviews to support the development quality products and continuous process improvement.
+ Perform Architecture design and reviews ensuring initiatives are aligned with future state and meet business requirements.
+ Identifies risks, opportunities, compliance issues or other architectural concerns.
+ Keep up to date with industry trends and developments.
+ Present and evangelize solutions to architecture guilds and management.
**Qualifications:**
_Required:_
+ Ability to obtain/maintain Secret clearance
+ 15+ Years of relevant experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience).
+ 3+ years' experience in incremental software development projects such as the Agile Scrum approach
+ Professional experience operating within cross-functional teams
+ Certified ServiceNow Administrator
+ Must meet 8570/8140 DoD Cyber Workforce Compliance requirement.
+ Strong execution history working in agile software development practices and experience delivering deployable software in short sprints.
+ Expert level understanding of ServiceNow enterprise and platform level architecture.
+ Experience in systems development, systems integration, and application design within ServiceNow.
+ Experience designing complex systems that operate within the ITSM space alongside traditional ITIL modules.
+ Experience with catalog items that produce asset records in support of managing total lifecycle accountability.
+ Good ability to anticipate issues and formulate remedial actions.
+ Excellent technical, diagnostic, and troubleshooting skills.
+ Excellent communication, motivational, and interpersonal skills
+ Familiarity with the following: Angular, JavaScript, XML, JSON, ServiceNow client scripting & server-side scripting.
+ Experience working with payment processors or financial systems.
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$114,600-$252,100
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**ServiceNow Architect**
**Why We Have This Role**
Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on enhancing ITSM, HRSD, and Employee Center with a focus on improving and supporting internal employee experience. The implementation of additional modules and processes such as Onboarding/Offboarding, Asset Management, NowAssist, and Integrations will drive platform expansion across the company and continue to prioritize employee experience and innovation. We need an experienced Platform Architect to drive best practices and sound architecture, consult on and lead major projects, and dive into complex development via hands-to-keyboard coding that will scale the platform into the future.
**How You'll Find Success**
+ Team Development: Foster growth and potential as the senior mentor for team admins and developers
+ Technical Expertise: Contribute technical expertise for complex development
+ Strategic Ownership: Own initiatives across multiple departments
+ Collaboration: Work with diverse teams to align solutions with business needs
+ Adaptability: Stay current with tech trends and agile in your approach
+ User Experience: Drive company impact as you prioritize user experience
+ Performance Tracking: Measure and monitor system performance
**How You'll Grow**
+ Leadership: Take on a significant role as senior mentor on a high performing team
+ Business Acumen and Employee Experience: Broaden understanding of business needs and driving employee experience
+ Technical Skills: Expand proficiency in the ServiceNow platform through diving into complex development, overseeing and working across implemented modules, and the helping to establish future product roadmap
+ Professional Development: Full access to the ServiceNow On-Demand training library and other trainings/accelerators designed to expand your knowledge of the ServiceNow platform
**Things You'll Do**
+ Technical Development: Apply technical/coding expertise to complex development, code reviews, & technical designs
+ Solution Design: Recommend and design sustainable, scalable solutions
+ Governance: Define and support technical & data governance processes
+ Standards: Develop and maintain ServiceNow architecture standards
+ Operating Model: Implement a platform operating model for optimal outcomes and user adoption
+ Evaluation: Assess technical demands against platform capabilities and best practices
+ Prototyping: Provide guidance on rapid prototyping and deployment
+ Configuration: Advise on configuration standards and remediate non-compliant setups
+ Stakeholder Collaboration: Work with business stakeholders to meet needs and resolve issues
+ Strategy Development: Craft, advise and execute product strategies and roadmaps
+ Mentorship: Mentor and develop team members
+ Security and Compliance: Oversee data security and compliance
**What We're Looking For on your Resume**
+ 7+ years in ServiceNow development with architecture knowledge
+ 4+ years recent experience in hands-to-keyboard coding - JavaScript preferred
+ Experience in managing CSDM & establishing and maintaining Data Governance standards
+ Experience in managing CMDB health
+ Diverse experience in implementing and augmenting the ServiceNow platform in the areas of:
+ ITSM
+ HRSD
+ ITAM
+ Onboarding/Offboarding
+ Integrations
+ NowAssist & AI in ServiceNow
+ Excellent communication and collaboration skills
+ Experience in leading, managing, or mentoring development teams
+ Problem-solving and strategic thinking capabilities
+ Relevant ServiceNow certifications highly desirable
**What You Should Know About This Team**
+ Corporate-Wide Impact: System changes have broad visibility and significant impact
+ Consistent Learning: Opportunities for growth and expanding scope
+ Collaboration: Work across multiple departments and business leaders
+ Amazing Team Culture: Highly collaborative and supportive team culture
**Our Team's Favorite Perks and Benefits**
+ Experience Bonus Program: Unique experiences on the 1-year anniversary.
+ Wellness Reimbursement: Support for employee wellness.
+ Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
+ Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.
Join us in driving effective and innovative solutions for our organization!
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act ( , Equal Opportunity Employment ( , Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
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ServiceNow Architect
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
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**The Opportunity:**
CACI is looking for a ServiceNow Architect to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, we will deliver capabilities and services to implement and operate an enterprise ITSM solution to enable the DoD customer's IT operations and transition from legacy ITSM systems. This role will specialize in two areas: onboarding organizations across the DAF onto an enterprise platform in a manner that reconciles unique business requirements with enterprise architecture and integrating systems to deliver Generative AI-based capabilities to the customer.
**Responsibilities:**
+ Provide technical oversight and guidance for the development of complex solutions to ensure cohesive operations.
+ Maintain expert-level understanding of enterprise-level architecture.
+ Liaise with business analysts and technical team to understand business needs and develop solutions that meet business needs and comply with enterprise and platform level architecture and standards.
+ Implement modern AI-based tools and integrate systems
+ Define architecture design and ensure initiatives are appropriately aligned.
+ Work with business analysts and scrum master to create implementation plans for new features.
+ Work with team members to breakup stories into tasks and assist in completion of tasks in timely fashion.
+ Keep up to date with industry trends and developments.
+ Delegate tasks and ensuring all daily, sprint and release goals are achieved.
+ Identifies risks, opportunities, compliance issues or other architectural concerns.
+ Provide expert advice and technical direction in Agile ceremonies.
+ Develop product teams technical skills through mentoring, coaching, and peer reviews.
+ Oversee the development pipeline and assist with update set promotions such that there is a consistent and reliable process for moving work into production.
**Qualifications:**
_Required:_
+ 15+ Years of relevant experience (Bachelor's Degree in relevant field may be substituted for 5 years of relevant experience).
+ 3+ years' experience in incremental software development projects such as the Agile Scrum approach
+ Professional experience operating within cross-functional teams and groups.
+ Ability to obtain/maintain Secret clearance
+ Certified ServiceNow Administrator
+ Must meet 8570/8140 DoD Cyber Workforce Compliance requirement.
+ Experience managing and maintaining ServiceNow instances.
+ Familiarity with DoD cybersecurity best practices
+ Experience implementing architecture designed to bring organizational-specific capabilities within an enterprise architecture (e.g. via data separation, multi-tenancy, etc.)
+ Experience with LLMs, RAG, Generative AI, and integrating cloud-based systems
+ Ability to collaborate with Developers, Project Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery
+ Proven experience directly overseeing the architecture and development of the entire ServiceNow platform
+ Experience in agile software development practices and experience delivering deployable software in short sprints.
+ Good ability to anticipate issues and formulate remedial actions
+ Excellent technical, diagnostic, and troubleshooting skills
_Desired:_
+ Ability to contribute to the development of program architecture and standards.
+ Experience in Continuous integration, Continuous Deployment (CI/CD) as well as SecDevOps processes and tools.
+ Experience with modern AI-based toolsets
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**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$114,600-$252,100
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._