6,240 Services Management jobs in the United States
Principal Technical Services Project Management
32703 Apopka, Florida
Northrop Grumman
Posted 2 days ago
Job Viewed
Job Description
RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
_We are looking for you to join our team as an_ **_Operations Project Manager (OPM)_** **_Microelectronics_** _based out of_ **_Apopka, FL_** _._
_Northrop Grumman's semiconductor foundry, packaging, integration, and test lines offer unique capabilities that support a range of production microelectronics and provide leading-edge technology development. The Apopka, Florida, wafer bumping µ-line will support flip-chip, 2.5D, and 3D packaging for internal production customers, as well as emerging technology programs. The line provides a range of wafer post-processing capabilities._
**_What You'll get to Do:_**
+ _The Microelectronics Operations Project Manager serves as the manufacturing team liaison to/from program management, engineering, manufacturing operations, global supply chain, mission assurance, and customers._
+ _Development and delivery of presentations to customers, management, and other program stakeholders._
+ _Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives._
+ _Develops mechanisms for monitoring project progress and for intervention and problem-solving with program managers, line managers, and clients._
+ _Business-facing manufacturing representative responsible for the_ _cost, schedule, and technical performance execution of the Manufacturing scope of the contract._
+ _Manufacturing lead for the proposal phase of the Manufacturing operations content, including coordinating the inputs with the program office, engineering, SCM, and the functional manufacturing and test organizations._
+ _Focal point in driving manufacturing process_ _development, continuous improvement, and affordability initiatives related to their specific program._
+ _Manages risks and opportunities for all Manufacturing scope. Collaborates with all functional organizations to resolve any Manufacturing conflicts or challenges._
+ _Cost Account Manager (CAM) for Manufacturing Operations budget, including Earned Value_ _Management reporting and variance reporting. Ensures that the required manufacturing and test resources are forecasted and secured to execute the job (people, equipment, and facilities)._
+ _Manufacturing representative at the program Configuration Control Board, ensuring proper implementation of design changes._
+ _Active participant in program risk management activity,_ _ensuring manufacturing risks are accurately portrayed in the program risk register._
**_***This is an individual contributor role with no direct reports. This is not a Manager position.***_**
**_Required Qualifications_** **_Operations Project Manager (OPM)_** **_Microelectronics_** **_:_**
+ _Technical Bachelor's Degree and 5 years' experience, or a Master's with 3 years' experience with relevant practice._
+ _Experience leading the performance of tasks on schedule, at cost, and achieving all requirements as either project lead (technical or manager), integrated program team, or cost account manager._
+ _2+ years' experience in Semiconductor or Advanced Packaging manufacturing._
+ _Experience with Earned Value Management System (EVMS) or Control Account Management (CAM) techniques, which includes program cost and schedule management._
+ _Working experience with ERP systems and Material Requirements Planning (MRP) systems._
+ _Experience in leadership and project management._
+ _Ability to receive and maintain a U.S. Government DOD Secret Clearance._
+ _U.S. Citizen required_
**_Preferred Qualifications_** **_Operations Project Manager (OPM)_** **_Microelectronics_** **_:_**
+ _Bachelor's Degree in a STEM field and a master's degree_
+ _CAM certification_
+ _Experience with cost, schedule, project leadership, and/or process improvement_
+ _Manufacturing or Engineering experience_
+ _Experience with bases of estimates, shop order creation, Earned Value Management Systems (EVMS), and leading proposal efforts_
+ _Active U.S. Government DOD Secret Clearance_
_MANUMS_
Primary Level Salary Range: $95,300.00 - $142,900.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
CLEARANCE TYPE: Secret
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
_We are looking for you to join our team as an_ **_Operations Project Manager (OPM)_** **_Microelectronics_** _based out of_ **_Apopka, FL_** _._
_Northrop Grumman's semiconductor foundry, packaging, integration, and test lines offer unique capabilities that support a range of production microelectronics and provide leading-edge technology development. The Apopka, Florida, wafer bumping µ-line will support flip-chip, 2.5D, and 3D packaging for internal production customers, as well as emerging technology programs. The line provides a range of wafer post-processing capabilities._
**_What You'll get to Do:_**
+ _The Microelectronics Operations Project Manager serves as the manufacturing team liaison to/from program management, engineering, manufacturing operations, global supply chain, mission assurance, and customers._
+ _Development and delivery of presentations to customers, management, and other program stakeholders._
+ _Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives._
+ _Develops mechanisms for monitoring project progress and for intervention and problem-solving with program managers, line managers, and clients._
+ _Business-facing manufacturing representative responsible for the_ _cost, schedule, and technical performance execution of the Manufacturing scope of the contract._
+ _Manufacturing lead for the proposal phase of the Manufacturing operations content, including coordinating the inputs with the program office, engineering, SCM, and the functional manufacturing and test organizations._
+ _Focal point in driving manufacturing process_ _development, continuous improvement, and affordability initiatives related to their specific program._
+ _Manages risks and opportunities for all Manufacturing scope. Collaborates with all functional organizations to resolve any Manufacturing conflicts or challenges._
+ _Cost Account Manager (CAM) for Manufacturing Operations budget, including Earned Value_ _Management reporting and variance reporting. Ensures that the required manufacturing and test resources are forecasted and secured to execute the job (people, equipment, and facilities)._
+ _Manufacturing representative at the program Configuration Control Board, ensuring proper implementation of design changes._
+ _Active participant in program risk management activity,_ _ensuring manufacturing risks are accurately portrayed in the program risk register._
**_***This is an individual contributor role with no direct reports. This is not a Manager position.***_**
**_Required Qualifications_** **_Operations Project Manager (OPM)_** **_Microelectronics_** **_:_**
+ _Technical Bachelor's Degree and 5 years' experience, or a Master's with 3 years' experience with relevant practice._
+ _Experience leading the performance of tasks on schedule, at cost, and achieving all requirements as either project lead (technical or manager), integrated program team, or cost account manager._
+ _2+ years' experience in Semiconductor or Advanced Packaging manufacturing._
+ _Experience with Earned Value Management System (EVMS) or Control Account Management (CAM) techniques, which includes program cost and schedule management._
+ _Working experience with ERP systems and Material Requirements Planning (MRP) systems._
+ _Experience in leadership and project management._
+ _Ability to receive and maintain a U.S. Government DOD Secret Clearance._
+ _U.S. Citizen required_
**_Preferred Qualifications_** **_Operations Project Manager (OPM)_** **_Microelectronics_** **_:_**
+ _Bachelor's Degree in a STEM field and a master's degree_
+ _CAM certification_
+ _Experience with cost, schedule, project leadership, and/or process improvement_
+ _Manufacturing or Engineering experience_
+ _Experience with bases of estimates, shop order creation, Earned Value Management Systems (EVMS), and leading proposal efforts_
+ _Active U.S. Government DOD Secret Clearance_
_MANUMS_
Primary Level Salary Range: $95,300.00 - $142,900.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
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0
Principal Technical Services Project Management
32703 Apopka, Florida
Northrop Grumman
Posted 2 days ago
Job Viewed
Job Description
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: None
TRAVEL: No
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
_We are looking for you to join our team as a_ **_Principal Technical Services Project Management (Operations Project Manager)_** _based out of_ **_Apopka, FL_** _._
**_What You'll get to Do:_**
_This position will be responsible for performing various duties on assigned programs, which include, but are not limited to the following:_
+ _Serves as the primary Manufacturing interface with the assigned Program Management Office (PMO), Engineering, Manufacturing Operations, Supply Chain (SCM), Mission Assurance (MA), and customers._
+ _Assesses project issues and develops resolutions to meet productivity, quality, and customer-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem-solving with program managers, line managers, and customers._
+ _Cost Account Manager (CAM) for Manufacturing Operations budget, including Earned Value Management reporting and variance reporting. Ensures that the required manufacturing and test resources are forecasted and secured to execute the job (people, equipment, and facilities)._
+ _Representing Manufacturing at the program Configuration Control Board, ensuring proper implementation of design changes._
+ _Active participant in program risk management activity, ensuring any applicable Manufacturing risks and/or opportunities are captured and managed in the program risk register_
+ _Supporting and generating proposal documentation as needed to foster new work._
+ _Ability to effectively communicate, both written and verbal, with several layers of coworkers and management._
+ _Ability to prioritize and complete multiple tasks within critical deadlines._
+ _Ability to develop solutions to complex problems requiring the use of ingenuity, creativity, and participation of internal and /or external personnel & teams._
+ _Proficiency with MS Office applications, including Excel, Word, and PowerPoint._
**_***Please note this is an individual contributor role and not a management role***_**
**_Basic Qualifications (Principal level, T3)_** **_:_**
+ _Bachelor's degree with 5+ years of relevant work experience; Master's degree with 3+ years of relevant work experience; or 9 years of related experience._
+ _Experience in engineering, manufacturing, testing, and/or design._
+ _Experience with Earned Value Management System (EVMS) or Control Account Management (CAM) techniques, which includes program cost and schedule management._
+ _Demonstrated experience in leadership and/or project management._
+ _The ability to obtain and maintain a Department of Defense (DoD) Secret security clearance._
+ _U.S. Citizenship is required_
**_Preferred Qualifications (Principal level, T3)_** **:**
+ _Bachelor's degree in a STEM field._
+ _Experience with cost, schedule, project leadership, and/or process improvement._
+ _Experience with Basis of Estimates, Risk Management, Return to Green plans, managing budgets, and Earned Value Management (EVM)._
+ _Experience working on government contracts._
+ _Proficient in Risk and Opportunity management._
+ _Experience with manufacturing production proposals._
+ _Experience with SAP and MRP systems in a low-volume, high-mix manufacturing environment._
+ _Active Department of Defense (DoD) Secret security clearance._
_MANUMS_
Primary Level Salary Range: $95,300.00 - $142,900.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
CLEARANCE TYPE: None
TRAVEL: No
**Description**
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
_We are looking for you to join our team as a_ **_Principal Technical Services Project Management (Operations Project Manager)_** _based out of_ **_Apopka, FL_** _._
**_What You'll get to Do:_**
_This position will be responsible for performing various duties on assigned programs, which include, but are not limited to the following:_
+ _Serves as the primary Manufacturing interface with the assigned Program Management Office (PMO), Engineering, Manufacturing Operations, Supply Chain (SCM), Mission Assurance (MA), and customers._
+ _Assesses project issues and develops resolutions to meet productivity, quality, and customer-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem-solving with program managers, line managers, and customers._
+ _Cost Account Manager (CAM) for Manufacturing Operations budget, including Earned Value Management reporting and variance reporting. Ensures that the required manufacturing and test resources are forecasted and secured to execute the job (people, equipment, and facilities)._
+ _Representing Manufacturing at the program Configuration Control Board, ensuring proper implementation of design changes._
+ _Active participant in program risk management activity, ensuring any applicable Manufacturing risks and/or opportunities are captured and managed in the program risk register_
+ _Supporting and generating proposal documentation as needed to foster new work._
+ _Ability to effectively communicate, both written and verbal, with several layers of coworkers and management._
+ _Ability to prioritize and complete multiple tasks within critical deadlines._
+ _Ability to develop solutions to complex problems requiring the use of ingenuity, creativity, and participation of internal and /or external personnel & teams._
+ _Proficiency with MS Office applications, including Excel, Word, and PowerPoint._
**_***Please note this is an individual contributor role and not a management role***_**
**_Basic Qualifications (Principal level, T3)_** **_:_**
+ _Bachelor's degree with 5+ years of relevant work experience; Master's degree with 3+ years of relevant work experience; or 9 years of related experience._
+ _Experience in engineering, manufacturing, testing, and/or design._
+ _Experience with Earned Value Management System (EVMS) or Control Account Management (CAM) techniques, which includes program cost and schedule management._
+ _Demonstrated experience in leadership and/or project management._
+ _The ability to obtain and maintain a Department of Defense (DoD) Secret security clearance._
+ _U.S. Citizenship is required_
**_Preferred Qualifications (Principal level, T3)_** **:**
+ _Bachelor's degree in a STEM field._
+ _Experience with cost, schedule, project leadership, and/or process improvement._
+ _Experience with Basis of Estimates, Risk Management, Return to Green plans, managing budgets, and Earned Value Management (EVM)._
+ _Experience working on government contracts._
+ _Proficient in Risk and Opportunity management._
+ _Experience with manufacturing production proposals._
+ _Experience with SAP and MRP systems in a low-volume, high-mix manufacturing environment._
+ _Active Department of Defense (DoD) Secret security clearance._
_MANUMS_
Primary Level Salary Range: $95,300.00 - $142,900.00
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
View Now
1
Manager, Project Management Services
Milwaukee, Wisconsin
Aquent
Posted today
Job Viewed
Job Description
Job Title: Creative Project Coordinator Client Location: Hybrid (Mon-Thurs Onsite); Minimum Pay (per hour): 20.Maximum Pay (per hour): 25.Hours: Full-time
Our retail client is looking for a Project Coordinator to provide the Brand Creative team with project coordination services that drive, guide and deliver work that aligns with company-identified goals.
gains trust by being open and flexible.
Cultivates networks across teams/functions within the organization; Serves as a connector to information owners if questions arise.
Tailors message to audience though may require some coaching and direction; Facilities open discussion; Proactively shares updates about projects.
Seeks creative solutions to overcome challenges; Manages workload: Juggles project priorities, establishes realistic plans and communicates when support is needed; Seeks feedback, advice and clarification to ensure quality and value of work.
Leads management of projects and workstream(s)
Support training and onboarding
Support and sometimes drive process improvement conversations
Support management of projects within campaigns and/or across multiple channels
Bachelor's Degree or 1-3 years of relevant experience
Excellent time management and organizational skills with emphasis on multi-tasking and prioritization
Build collaborative relationships and support network
Our retail client is looking for a Project Coordinator to provide the Brand Creative team with project coordination services that drive, guide and deliver work that aligns with company-identified goals.
gains trust by being open and flexible.
Cultivates networks across teams/functions within the organization; Serves as a connector to information owners if questions arise.
Tailors message to audience though may require some coaching and direction; Facilities open discussion; Proactively shares updates about projects.
Seeks creative solutions to overcome challenges; Manages workload: Juggles project priorities, establishes realistic plans and communicates when support is needed; Seeks feedback, advice and clarification to ensure quality and value of work.
Leads management of projects and workstream(s)
Support training and onboarding
Support and sometimes drive process improvement conversations
Support management of projects within campaigns and/or across multiple channels
Bachelor's Degree or 1-3 years of relevant experience
Excellent time management and organizational skills with emphasis on multi-tasking and prioritization
Build collaborative relationships and support network
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2
Manager, Project Management Services
Miramar, Florida
JobSquad Staffing Florida
Posted today
Job Viewed
Job Description
Position Summary: We are seeking a detail-oriented and highly organized Project Coordinator to assist our client, in the execution and management of nutraceutical manufacturing projects from sales order confirmation to final delivery. Reporting to both the Project Manager and Director of Sales, this role plays a key support function, ensuring clear communication across departments and maintaining accurate documentation throughout the project lifecycle.
This is an excellent opportunity for a proactive individual looking to grow within a fast-paced, regulated manufacturing environment.
Key Responsibilities:
Project Support:
Assist the Project Manager in coordinating all phases of project execution once the client deposit is received.
Help maintain and update project timelines, schedules, and deliverables.
Track project status and communicate progress updates to internal teams.
Sales Support & Communication:
Act as a liaison between the Sales Team and internal departments to ensure accurate translation of client requirements.
Follow up with the sales team on pending items, approvals, and client feedback.
Assist in preparing project summaries and status updates for the Director of Sales.
Cross-Department Coordination:
Communicate project details to teams including Purchasing, Graphic Design, Production, Packaging, QA/QC, and Shipping.
Schedule and coordinate internal meetings as needed to align project tasks and responsibilities.
Help ensure materials, artwork, and documentation are submitted and approved on time.
Administrative & Documentation Tasks:
Maintain accurate project records including client specifications, artwork approvals, formulation documents, and production timelines.
Support creation and organization of checklists, and project tracking tools.
Prepare reports, spreadsheets, and presentation materials as requested.
Problem Solving & Follow-Up:
Identify bottlenecks and communicate potential issues to the Project Manager.
Follow up with departments on outstanding tasks or delays.
Support in resolving routine problems to keep the project on track.
Qualifications:
~ Bilingual: English & Spanish
~ Associate or Bachelor’s degree in Business, Project Management, Communications, or related field.
~1–3 years of experience in project coordination, preferably in nutraceuticals, pharmaceuticals, food manufacturing, or consumer goods.
~ Strong organizational and multitasking skills with attention to detail.
~ Excellent written and verbal communication skills.
~ Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and project management tools (e.g., Monday.com, Asana).
~ Ability to thrive in a fast-paced, deadline-driven environment.
Key Attributes:
Highly organized and reliable with strong follow-through.
Effective communicator who can work cross-functionally.
Positive attitude with a willingness to learn and adapt.
Collaborative team member with a proactive and solution-oriented mindset.
This is an excellent opportunity for a proactive individual looking to grow within a fast-paced, regulated manufacturing environment.
Key Responsibilities:
Project Support:
Assist the Project Manager in coordinating all phases of project execution once the client deposit is received.
Help maintain and update project timelines, schedules, and deliverables.
Track project status and communicate progress updates to internal teams.
Sales Support & Communication:
Act as a liaison between the Sales Team and internal departments to ensure accurate translation of client requirements.
Follow up with the sales team on pending items, approvals, and client feedback.
Assist in preparing project summaries and status updates for the Director of Sales.
Cross-Department Coordination:
Communicate project details to teams including Purchasing, Graphic Design, Production, Packaging, QA/QC, and Shipping.
Schedule and coordinate internal meetings as needed to align project tasks and responsibilities.
Help ensure materials, artwork, and documentation are submitted and approved on time.
Administrative & Documentation Tasks:
Maintain accurate project records including client specifications, artwork approvals, formulation documents, and production timelines.
Support creation and organization of checklists, and project tracking tools.
Prepare reports, spreadsheets, and presentation materials as requested.
Problem Solving & Follow-Up:
Identify bottlenecks and communicate potential issues to the Project Manager.
Follow up with departments on outstanding tasks or delays.
Support in resolving routine problems to keep the project on track.
Qualifications:
~ Bilingual: English & Spanish
~ Associate or Bachelor’s degree in Business, Project Management, Communications, or related field.
~1–3 years of experience in project coordination, preferably in nutraceuticals, pharmaceuticals, food manufacturing, or consumer goods.
~ Strong organizational and multitasking skills with attention to detail.
~ Excellent written and verbal communication skills.
~ Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and project management tools (e.g., Monday.com, Asana).
~ Ability to thrive in a fast-paced, deadline-driven environment.
Key Attributes:
Highly organized and reliable with strong follow-through.
Effective communicator who can work cross-functionally.
Positive attitude with a willingness to learn and adapt.
Collaborative team member with a proactive and solution-oriented mindset.
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3
Product Services & Management Analyst (Hybrid)
11595 Westbury, New York
Northwell Health
Posted today
Job Viewed
Job Description
Req Number
Job Description
The Product Services & Management Analyst will report to the Manager and as an analyst within our Charge Integrity team (Revenue Integrity Operations Department), will play a critical role in ensuring the accuracy, completeness, and compliance of patient charges. The analyst will serve as a key liaison across departments, utilize our EHR system as well as internal applications for tracking and documentation, and ultimately contribute to preventing charge leakage and enhancing billing accuracy for the organization. Analyzes, verifies, tracks and recommends for Project, Product and Solution implementation and maintenance. Liaises between various agile teams and project teams. Recommends and delivers product and solution plans and training materials throughout implementation and helps ensure smooth operations post implementation.
Job Responsibility
-
Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
-
Serves as a liaison between business and technology teams.
-
Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
-
Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
-
Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
-
Performs solution audits; resolves discrepancies, as required.
-
Collaborates with implementation teams to resolve user issues.
-
Consults with departments to provide customer support during and post implementation.
-
Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
-
Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
-
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Preferred Skills/Experience:
-
2-3 years experience within Revenue Cycle
-
Epic experience
-
Strong analytical skills with proficiency in Excel
-
Ability to prioritize delegated tasks efficiently and collaborate with team members
Job Qualification
-
Bachelor's Degree required, or equivalent combination of education and related experience.
-
Bachelor's degree in Computer Science, Business, or Engineering, preferred.
-
Minimum of 3 years of relevant experience, required. Experience working in a dynamic, high-technology environment, preferred.
-
Excellent communication, interpersonal & leadership skills, preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $66,220-$108,180/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
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4
Senior Product Services & Management Analyst
New York, New York
Northwell Health
Posted 1 day ago
Job Viewed
Job Description
Job Description
Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.
Job Responsibility
- Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
- Analyzes and troubleshoots production problems; escalates issues and executes solutions.
- Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
- Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
- Solutions Leads, and other key stakeholders.
- Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
- Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
- Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
- Develops, coordinates, and executes detailed test plans.
- Trains end users and documents processes for knowledge transfer.
- Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
- Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
- Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
- Recommends and implements improvements to end user processes as they relate to financial systems.
- Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Preferred Skill:
- Epic experience
- Athena IDX experience
Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- Master's degree in Computer Science, Business, or Engineering, preferred.
- 3-5 years of relevant experience, required.
- Excellent strategic thinking, project management, and time management skills, preferred.
- Strong organization, communication, and collaboration skills, preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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5
Product Services & Management Analyst (Hybrid)
11590 Westbury, New York
Northwell Health
Posted 1 day ago
Job Viewed
Job Description
**Req Number**
Job Description
The Product Services & Management Analyst will report to the Manager and as an analyst within our Charge Integrity team (Revenue Integrity Operations Department), will play a critical role in ensuring the accuracy, completeness, and compliance of patient charges. The analyst will serve as a key liaison across departments, utilize our EHR system as well as internal applications for tracking and documentation, and ultimately contribute to preventing charge leakage and enhancing billing accuracy for the organization. Analyzes, verifies, tracks and recommends for Project, Product and Solution implementation and maintenance. Liaises between various agile teams and project teams. Recommends and delivers product and solution plans and training materials throughout implementation and helps ensure smooth operations post implementation.
Job Responsibility
+ Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
+ Serves as a liaison between business and technology teams.
+ Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
+ Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
+ Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
+ Performs solution audits; resolves discrepancies, as required.
+ Collaborates with implementation teams to resolve user issues.
+ Consults with departments to provide customer support during and post implementation.
+ Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
+ Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Preferred Skills/Experience:
+ 2-3 years experience within Revenue Cycle
+ Epic experience
+ Strong analytical skills with proficiency in Excel
+ Ability to prioritize delegated tasks efficiently and collaborate with team members
Job Qualification
+ Bachelor's Degree required, or equivalent combination of education and related experience.
+ Bachelor's degree in Computer Science, Business, or Engineering, preferred.
+ Minimum of 3 years of relevant experience, required. Experience working in a dynamic, high-technology environment, preferred.
+ Excellent communication, interpersonal & leadership skills, preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $66,220-$108,180/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Job Description
The Product Services & Management Analyst will report to the Manager and as an analyst within our Charge Integrity team (Revenue Integrity Operations Department), will play a critical role in ensuring the accuracy, completeness, and compliance of patient charges. The analyst will serve as a key liaison across departments, utilize our EHR system as well as internal applications for tracking and documentation, and ultimately contribute to preventing charge leakage and enhancing billing accuracy for the organization. Analyzes, verifies, tracks and recommends for Project, Product and Solution implementation and maintenance. Liaises between various agile teams and project teams. Recommends and delivers product and solution plans and training materials throughout implementation and helps ensure smooth operations post implementation.
Job Responsibility
+ Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
+ Serves as a liaison between business and technology teams.
+ Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
+ Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
+ Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
+ Performs solution audits; resolves discrepancies, as required.
+ Collaborates with implementation teams to resolve user issues.
+ Consults with departments to provide customer support during and post implementation.
+ Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
+ Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Preferred Skills/Experience:
+ 2-3 years experience within Revenue Cycle
+ Epic experience
+ Strong analytical skills with proficiency in Excel
+ Ability to prioritize delegated tasks efficiently and collaborate with team members
Job Qualification
+ Bachelor's Degree required, or equivalent combination of education and related experience.
+ Bachelor's degree in Computer Science, Business, or Engineering, preferred.
+ Minimum of 3 years of relevant experience, required. Experience working in a dynamic, high-technology environment, preferred.
+ Excellent communication, interpersonal & leadership skills, preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $66,220-$108,180/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
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6
Senior Product Services & Management Analyst
11020 Great Neck, New York
Northwell Health
Posted 2 days ago
Job Viewed
Job Description
**Req Number**
Job Description
Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.
Job Responsibility
+ Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
+ Analyzes and troubleshoots production problems; escalates issues and executes solutions.
+ Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
+ Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
+ Solutions Leads, and other key stakeholders.
+ Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
+ Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
+ Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
+ Develops, coordinates, and executes detailed test plans.
+ Trains end users and documents processes for knowledge transfer.
+ Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
+ Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
+ Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
+ Recommends and implements improvements to end user processes as they relate to financial systems.
+ Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Preferred Skill:
+ Epic experience
+ Athena IDX experience
Job Qualification
+ Bachelor's Degree required, or equivalent combination of education and related experience.
+ Master's degree in Computer Science, Business, or Engineering, preferred.
+ 3-5 years of relevant experience, required.
+ Excellent strategic thinking, project management, and time management skills, preferred.
+ Strong organization, communication, and collaboration skills, preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $85,090-$147,220/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Job Description
Supports and enhances products on larger, more complex or multiple products for enterprise resource planning, budgeting, data warehousing, and financial reporting. Collaborates with Finance and vendors to ensure products and solutions are properly supported. Provides support to ensure all products are functioning optimally, data integrity is intact and financial reports are in alignment with are produced timely and accurately. Participates in implementing or enhancing products and solutions following the hybrid product/project development and implementation lifecycle.
Job Responsibility
+ Supports various financial systems within the portfolio, following the support model, while providing excellent customer service to all customers and end users.
+ Analyzes and troubleshoots production problems; escalates issues and executes solutions.
+ Works as a project / product lead on larger, more complex projects and/or on multiple projects and solutions.
+ Collaborates with multiple product teams and solution teams, IT and Business Product Managers, IT Business
+ Solutions Leads, and other key stakeholders.
+ Implements or enhances systems, following the software and solution delivery lifecycle and hybrid project management methods.
+ Maintains direct responsibility for successful outcome of assigned project(s) and solutions; interacts with end users to assist in collecting, documenting, and analyzing business requirements; communicates clearly and timely with customers and end users.
+ Creates clear, technical designs, and specifications; develops solutions and communicates requirements to external developers.
+ Develops, coordinates, and executes detailed test plans.
+ Trains end users and documents processes for knowledge transfer.
+ Identifies and documents solution related risks and issues; providing guidance and documentation, including scope of work, objectives, timelines, and quality of deliverables.
+ Follows policies to ensure business requirements are appropriately translated and communicates risks to stakeholders.
+ Keeps current with new functionality or technical offerings related to financial systems as well as with accounting concepts pertinent to healthcare finance.
+ Recommends and implements improvements to end user processes as they relate to financial systems.
+ Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Preferred Skill:
+ Epic experience
+ Athena IDX experience
Job Qualification
+ Bachelor's Degree required, or equivalent combination of education and related experience.
+ Master's degree in Computer Science, Business, or Engineering, preferred.
+ 3-5 years of relevant experience, required.
+ Excellent strategic thinking, project management, and time management skills, preferred.
+ Strong organization, communication, and collaboration skills, preferred.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $85,090-$147,220/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
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7
Supervisor, Product Services & Management (VIVO Pharmacy)
11040 New Hyde Park, New York
Northwell Health
Posted 1 day ago
Job Viewed
Job Description
**Req Number**
Job Description
Supervise a technical support team, providing leadership, technical guidance, and strategic direction to ensure efficient resolution of application issues and exceptional customer service.
Job Responsibility
+ Promotes Product Services & Management department goals by selecting, motivating, and training capable team members.
+ Leads the activities of assigned Product Services & Management team members by communicating and providing guidance toward achieving department objectives.
+ Utilizes current technology to gather, store, disseminate, and analyze information to ultimately make strategic decisions.
+ Uses quantitative and qualitative data from internal and external data sources to produce dashboards, metrics, or insights and identify trends or anomalies.
+ Collaborates with development teams to design business intelligence solutions.
+ Implements initiatives to minimize external threats or competition and capitalize on opportunity markets.
+ Is involved in the strategic planning process; presents insights to other levels of the leadership on matters of competitiveness and provides recommendations for future modes of action.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions
Preferred Skills
+ Deep understanding of consumer-facing mobile and web applications.
+ Strong strategic prioritization skills for bug fixes, security enhancements, and system improvements.
+ Advanced root cause analysis and troubleshooting skills for complex system issues.
+ Proven experience in incident management and post-mortem analysis.
+ Exceptional written and verbal communication skills for diverse technical and non-technical audiences.
+ Strong stakeholder management and cross-functional collaboration abilities.
+ Proficiency in data analysis, interpreting system performance metrics.
+ Expertise in risk management, identifying and mitigating operational and security vulnerabilities.
+ Knowledge of SDLC and Agile methodologies (Scrum, Kanban) and DevOps principles.
+ Advanced backlog management and refinement skills, including building and writing requirements.
+ Familiarity with monitoring tools and alert systems for production environments.
+ Strategic thinking with a strong focus on long-term product stability, maintainability, and scalability.
+ Familiarity with APIs and understanding of networking concepts (TCP/IP, DNS, firewalls, etc.)
+ Strong decision-making skills in high-pressure situations.
+ Ability to balance competing priorities and manage multiple initiatives concurrently.
+ Proficiency in using ticketing systems for issue tracking and resolution.
+ A strong customer-centric approach, advocating for user pain points related to system reliability.
+ Familiarity with retail, specialty and/or PBM pharmacy workflows and prescription fulfillment.
+ Experience with HIPAA, ADA, and PCI requirements.
+ Experience identifying, assessing, and addressing technical debt.
+ Ability to work independently and as part of a team in a fast-paced environment.
Job Qualification
+ Bachelor's Degree required, or equivalent combination of education and related experience.
+ 6-8 years industry experience in technical support preferred
+ 1-2 years' experience in leadership and information technology require
Travel requirements
May require travel for business needs
Working arrangements
May require on call after hours support
The position will provide flexible shift options, each lasting 8 hours, within the hours of 7 AM to 7 PM. Variable shifts may encompass, but are not restricted to, the following: Monday through Friday, weekends, and holidays as needed.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $91,400-$158,100/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
Job Description
Supervise a technical support team, providing leadership, technical guidance, and strategic direction to ensure efficient resolution of application issues and exceptional customer service.
Job Responsibility
+ Promotes Product Services & Management department goals by selecting, motivating, and training capable team members.
+ Leads the activities of assigned Product Services & Management team members by communicating and providing guidance toward achieving department objectives.
+ Utilizes current technology to gather, store, disseminate, and analyze information to ultimately make strategic decisions.
+ Uses quantitative and qualitative data from internal and external data sources to produce dashboards, metrics, or insights and identify trends or anomalies.
+ Collaborates with development teams to design business intelligence solutions.
+ Implements initiatives to minimize external threats or competition and capitalize on opportunity markets.
+ Is involved in the strategic planning process; presents insights to other levels of the leadership on matters of competitiveness and provides recommendations for future modes of action.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions
Preferred Skills
+ Deep understanding of consumer-facing mobile and web applications.
+ Strong strategic prioritization skills for bug fixes, security enhancements, and system improvements.
+ Advanced root cause analysis and troubleshooting skills for complex system issues.
+ Proven experience in incident management and post-mortem analysis.
+ Exceptional written and verbal communication skills for diverse technical and non-technical audiences.
+ Strong stakeholder management and cross-functional collaboration abilities.
+ Proficiency in data analysis, interpreting system performance metrics.
+ Expertise in risk management, identifying and mitigating operational and security vulnerabilities.
+ Knowledge of SDLC and Agile methodologies (Scrum, Kanban) and DevOps principles.
+ Advanced backlog management and refinement skills, including building and writing requirements.
+ Familiarity with monitoring tools and alert systems for production environments.
+ Strategic thinking with a strong focus on long-term product stability, maintainability, and scalability.
+ Familiarity with APIs and understanding of networking concepts (TCP/IP, DNS, firewalls, etc.)
+ Strong decision-making skills in high-pressure situations.
+ Ability to balance competing priorities and manage multiple initiatives concurrently.
+ Proficiency in using ticketing systems for issue tracking and resolution.
+ A strong customer-centric approach, advocating for user pain points related to system reliability.
+ Familiarity with retail, specialty and/or PBM pharmacy workflows and prescription fulfillment.
+ Experience with HIPAA, ADA, and PCI requirements.
+ Experience identifying, assessing, and addressing technical debt.
+ Ability to work independently and as part of a team in a fast-paced environment.
Job Qualification
+ Bachelor's Degree required, or equivalent combination of education and related experience.
+ 6-8 years industry experience in technical support preferred
+ 1-2 years' experience in leadership and information technology require
Travel requirements
May require travel for business needs
Working arrangements
May require on call after hours support
The position will provide flexible shift options, each lasting 8 hours, within the hours of 7 AM to 7 PM. Variable shifts may encompass, but are not restricted to, the following: Monday through Friday, weekends, and holidays as needed.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $91,400-$158,100/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
View Now
8
Manager, Support Account Services Management - Federal
22185 Vienna, Virginia
ServiceNow, Inc.
Posted 12 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check, and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents with a green cards, will be considered.What you get to do in this role:**
+ Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
+ Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
+ Support and inspire the team to deliver an incredible customer support experience.
+ Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
+ Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
+ Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
+ Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
+ Advocate for critical customer issues as a critical escalation point.
+ Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
+ Work with internal teams to continue elevating the Support Account Management Brand internally.
+ Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives **.**
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Management and Contributor experience in high technology, enterprise and commercial account environments, including but not limited to Cloud based computing.
+ A successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes.
+ A high level of comfort and confidence in dealing with all levels of management, including the C-level/C-suite.
+ Excellent written and oral communication skills.
+ Extensive experience in properly mentoring and growing employees into extended positions and leadership opportunities.
+ Multiple years of experience working in a direct customer facing role with account responsibilities and working with multiple levels of executives and corporate leadership.
+ Prior experience working for an extremely fast-paced company and meeting customer demands on time.
+ Experience working with Sales Operations, sales modeling, contractual negotiations, deal constructs and approval processes.
+ Sales, Technical or Operational knowledge and the ability to share that knowledge with others.
+ An excellent ability to motivate individuals toward larger goals and objectives.
+ Experience in the delivery and execution of proactive, reactive, ad hoc and scheduled deliverables.
+ Previous experience working in an Enterprise Customer Support and/or Service Delivery Management organization.
JV20
For positions in this location, we offer a base pay of $124,700 - $218,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
**This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check, and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents with a green cards, will be considered.What you get to do in this role:**
+ Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
+ Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
+ Support and inspire the team to deliver an incredible customer support experience.
+ Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
+ Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
+ Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
+ Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
+ Advocate for critical customer issues as a critical escalation point.
+ Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
+ Work with internal teams to continue elevating the Support Account Management Brand internally.
+ Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives **.**
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ Management and Contributor experience in high technology, enterprise and commercial account environments, including but not limited to Cloud based computing.
+ A successful track record in management with the ability to translate operational, tactical and strategic needs and requirements onto specific actions and outcomes.
+ A high level of comfort and confidence in dealing with all levels of management, including the C-level/C-suite.
+ Excellent written and oral communication skills.
+ Extensive experience in properly mentoring and growing employees into extended positions and leadership opportunities.
+ Multiple years of experience working in a direct customer facing role with account responsibilities and working with multiple levels of executives and corporate leadership.
+ Prior experience working for an extremely fast-paced company and meeting customer demands on time.
+ Experience working with Sales Operations, sales modeling, contractual negotiations, deal constructs and approval processes.
+ Sales, Technical or Operational knowledge and the ability to share that knowledge with others.
+ An excellent ability to motivate individuals toward larger goals and objectives.
+ Experience in the delivery and execution of proactive, reactive, ad hoc and scheduled deliverables.
+ Previous experience working in an Enterprise Customer Support and/or Service Delivery Management organization.
JV20
For positions in this location, we offer a base pay of $124,700 - $218,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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