9,216 Servicing jobs in the United States

As the Loan Servicing Associate in Structured - Loan and Agency Servicing you will primarily provide operational support for syndicated credit structures agented by JPMorgan or bilateral loans extended to a borrower solely by JPMorgan. This is a client facing role with direct contact with borrowers, lenders, and business partners while performing loan servicing facets.

Job Responsibilities

• Initiate loan activity (fundings, repricing, payments) as instructed by the client in accordance with credit agreements.
• Track complex interest and fee accruals at various rate levels across changing lender distributions.
• Reconcile daily funding and payment activity to account for all daily cash transactions.
• Read and interpret complex legal credit agreements and related documentation working with attorneys when applicable.
• Initiate and reconcile automated funds movement in accordance with client/lender instructions.
• Monitor and escalate past due principal, interest, and fees to ensure that the loan accounting system is accurate and provide clients timely and accurate invoices.
• Perform maintenance of margin changes and proper communication to bank group.
• Provide information as requested by Clients, Business Partners, Middle Office, or Lenders
• Monitor control reports updating applicable comments, Participate in system testing, as needed, which may occur during non-business hours.
• Assist with any administrative tasks associated with the terms of a Credit Agreement, and Back up co-workers, work with various special projects or other tasks as assigned.
• Perform quality control on new deals, restructures, and amendments by thoroughly understanding the credit agreement verifying system set up accuracy.

• 1+ year financial services or syndicated loan product experience
• Extensive knowledge and familiarity with managing a portfolio.
• Excellent oral and written communications skills
• Strong Client-Service background
• Working knowledge of Microsoft Office applications (i.e., Excel, Word, and PowerPoint)
• Ability to manage concurrent assignments.
• Ability to work independently and partner well within a team environment.
• Strong analytical, problem solving and proven decision-making skills.
• General to intermediate accounting knowledge

• Undergraduate degree
• Experience with reading and interpreting syndicated loan documentation or related experience dealing with legal documentation.
• Experience with large cash movements via FED Wire or SWIFT
• LoanIQ experience

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

As a Loan Servicing Specialist IV within JPMorganChase, you will play a pivotal role in managing an assigned portfolio of loans, ensuring adherence to established processes and procedures. Your expertise in loan servicing will be crucial in interpreting loan documents, interacting with stakeholders, and overseeing deadlines. You will be expected to apply your knowledge of policies and procedures to solve non-routine problems, while also acting as a mentor to junior roles. Your ability to manage conflicts, think critically, and maintain resilience in challenging situations will be key to your success. This role offers the opportunity to directly impact our lending services team, contributing to the overall loan lifecycle and fostering strong relationships with both internal and external clients.

Job responsibilities

• Act as the primary point of contact for internal and external clients, addressing loan servicing issues and providing resolution in accordance with established procedures.
• Interpret loan documents and ensure accurate system setup for new deals, restructures, and amendments, applying critical thinking to identify and resolve non-routine problems.
• Initiate loan activities such as funding, re-pricings, and payments as per client instructions and credit agreements, demonstrating proficiency in time management and organization.
• Reconcile daily funding and payment activity to account for all daily cash transactions (Statements and Ledgers) in accordance with client/lender instructions.
• Monitor and escalate past due exceptions/breaks including principal, interest, and fees to ensure that the loan accounting system is accurate and provide clients timely and accurate invoices.
• Calculate and monitor complex interest and fee accruals at various rate levels, ensuring accuracy and compliance with changing lender distributions.
• Provide guidance and mentorship to junior roles, leveraging your expertise in loan servicing and your developing skills in mentoring and stakeholder management.
• Perform quality control on new deals, restructures, and amendments by thoroughly understanding the credit agreement and verifying system set up accuracy.
• Back up co-workers, work on various special projects or other tasks as assigned.
• Participate in system testing, as needed, which may occur during non-business hours

• Baseline knowledge or equivalent expertise in loan servicing, including understanding of loan documents and lending processes.
• Demonstrated ability to manage and monitor multiple tasks effectively, showcasing strong time management and organizational skills.
• Experience in conflict management, with the ability to identify and resolve conflicts that may arise within teams or as a result of business decisions.
• Beginning proficiency in critical thinking, with the ability to organize, compare, and critically evaluate various aspects of loan servicing situations, generating conclusions consistent with the facts and associated risks.
• Developing proficiency in listening and questioning, with the ability to actively listen, empathize with the speaker, and ask well thought out questions to gain information and promote deeper understanding.
• Excellent oral and written communication, with strong interpersonal & client servicing skills paired with analytical, problem-solving skills.
• Solid working knowledge of Microsoft Office applications (i.e., Excel, Word, and PowerPoint) with basic to intermediate accounting knowledge
• Ability to manage concurrent assignments in an effective, efficient, and organized manner in addition to working within a team environment.

• Strong collaboration skills with cross-functional teams to ensure seamless client service operations, enhancing client satisfaction and service delivery.
• Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change.
• Demonstrated teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, while also being a highly motivated self-starter capable of working independently within a team environment.
• Strong interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance.
• Excellent organizational skills, enabling efficient functioning in high-volume, fast-paced, deadline-oriented environments while maintaining service level agreements.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Job Summary:

As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring system integrity and supporting various market segments.

Job Responsibilities:

• Create PDF batch work for quality control and document repositories.
• Enter customer and loan details into the loan system.
• Process wires, draws, payments, and maintenance transactions.
• Identify and correct inaccurate or incomplete transaction information.
• Minimize credit and business risk through compliance awareness.
• Participate in projects and working groups as required.
• Review and complete escalated requests.
• Exercise judgment, discretion, and prioritization.
• Understand and follow bank policy and established procedures.
• Provide exceptional customer service, focusing on high volume or unique activities.
• Maintain prompt communication with business partners on request status. Meet or exceed established Service Level Agreements.

• Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.
• 4 years of prior loan operations and/or quality control experience in banking or financial services.
• Proficient in Microsoft Office applications. Ability to adapt to internal tracking and monitoring systems.
• Knowledge of ACBS and/or Loan IQ.
• Understanding of US Dollar and Foreign Currency Loans.
• Working knowledge of legal/credit documents. Ability to interpret standard reports and forms.
• Excellent interpersonal and written/verbal communication skills.
• Exceptional customer service skills. Ability to effectively multi-task and prioritize workloads.
• Strong organizational and time management skills. Attention to detail and accuracy with completed work.
• Ability to maintain high performance levels in stressful situations.

• Bachelor's degree or higher in Accounting, Business, or Finance preferred.
• Experience with internal tracking and monitoring systems.
• Familiarity with ACBS and Loan IQ systems.
• Understanding of legal/credit documents.
• Ability to interpret standard reports and forms.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Chicago,IL $26.39 - $36.05 / hour

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for studentsand for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole youfrom physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

The Specialist, Servicing will be responsible for handling a wide range of inquiries, resolving issues, and ensuring customer satisfaction.

• Serve as a primary point of contact for customers, responding to their inquiries and providing timely and accurate information about our products, services, and policies.
• Provide comprehensive guidance to customers, assisting them with account inquiries and other service-related requests.
• Utilize various tools, systems, and resources to provide accurate resolutions to customer concerns.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the designated systems.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this role.

Minimum education, skills and experience required.

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Strong problem-solving and analytical abilities, with a keen attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced, dynamic environment.
• Demonstrated empathy and patience when dealing with customer inquiries and concerns.
• Familiarity with customer relationship management (CRM) systems or other contact center software.

Preferred education, skills, and experience.

• Bachelor's degree or equivalent work experience in a customer service or contact center role.
• 1-2 years of experience in a customer service or contact center role.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Our benefits take care of the whole youso you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law.

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Servicing Supervisor in Los Angeles, CA, US we're looking for?

Your future role

"Take on a new challenge and apply your supervisory and locomotive maintenance expertise in a new cutting-edge field. You'll work alongside collaborative and safety-focused teammates.
You'll lead a team of approximately 20 employees and oversee the maintenance of 55-60 locomotives, ensuring compliance with federal inspection standards and fostering a safe, efficient work environment. Day-to-day, you'll work closely with teams across the business (maintenance, safety, and HR departments), conduct workplace audits and inspections, and develop training programs to enhance team performance and compliance, and much more."

We'll look to you for:

• Leading a safe work group by promoting and enforcing Alstom best safety practices, including quality execution of job briefings, risk assessments, risk mitigation, employee engagement and empowerment, and root cause analysis problem solving. ,

• Reviewing workloads and assigning appropriate staff to complete repairs, maintenance inspections, as well as special projects in a timely fashion. ,

• Planning work schedules and assignments to ensure that equipment is maintained within maintenance guidelines and that no equipment is run past required federal inspection intervals. ,

• Ensuring appropriate materials are on site and staged prior to assignments to expedite repairs. ,

• Monitoring equipment performance and condition of repairs by auditing staff and completed tasks. ,

• Maintaining a neat and orderly workplace with the support of employees and proposing recommendations to improve safety and efficiency of the work group through employee engagement. ,

• Monitoring work order completion using Trapeze or other Electronic Asset Management (EAM) systems. ,

• Monitoring and maintaining accurate employee timekeeping using Kronos. ,

• Developing and implementing inspection policies and procedures and a schedule of routine inspections. ,

• Conducting regular workplace and outpost audits to ensure compliance with all safety policies, programs, and legal requirements."

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

• Degree in Industrial Engineering, Mechanical Engineering, or a related field. ,

• Experience or understanding of railway industry operations and locomotive maintenance. ,

• Knowledge of Electronic Asset Management (EAM) systems like Trapeze and timekeeping systems like Kronos. ,

• Familiarity with safety protocols, risk assessments, and quality execution of job briefings. ,

• Excellent written and verbal communication skills. ,

• Strong analytical and problem-solving skills. ,

• Proficiency in Microsoft Office Suite or similar software. ,

• Ability to lead and engage teams in a collaborative and safe work environment. ,

• Adaptability to work in both shop environments and outdoor settings. ,

• Organizational skills and attention to detail.

Things you'll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines. ,

• Collaborate with transverse teams and helpful colleagues. ,

• Work with a diverse team of approximately 20 employees and oversee the maintenance of 55-60 locomotives of varying models. ,

• Progress towards leadership excellence by promoting safety, efficiency, and employee engagement while managing maintenance schedules and inspections. ,

• Utilise our inclusive and dynamic working environment that encourages continuous learning, innovation, and professional growth.",

• Contribute to innovative projects,

• Steer your career in whatever direction you choose across functions and countries,

• Benefit from our investment in your development, through award-winning learning,

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

• Compensation: $85k - 92k

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

#USAJobs

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.

Nearest Major Market: Los Angeles

Job Segment:
Manager, Management

• Work with vendor to receive, review, approve, and process any draw requests
• Submit documentation and report required milestones to agency and investors

• Oversight of all "Renovation Servicing" responsibilities
• Review & Update Procedures Related to Job Functions
• Facilitate Goal-Setting and Training of Team Members

• Mortgage related experience preferred
• Organization skills
• Customer service skills
• Written and verbal skills
• Knowledge of Microsoft Office applications

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.

• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.

• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Job Description

We are seeking a Loan Servicing Manager to join a financial insitute on Ann Arbor, Michigan. Thos person will be responsible for managing the functinging of the loan servicing process, creating imporvements, verifiying reports, and other duties as assigned. The ideal candidate will have 3+ years fo experience, GNMA, FNMA, FHLMC knowledge, and Encompass knowledge. Apply now for consideration!

PRIMARY POSITION-SPECIFIC RESPONSIBILITIES

• Manage day-to-day functioning of the loan servicing and improve processes when necessary;
• Use company data to better control operating costs and implement updated procedures/policies in order to reach quality targets and service expectations;
• Apply extensive knowledge of operations management to improve profitability;
• Over-site of sub-servicer to ensure compliance with servicing agreements;
• Transfer loan data and verify reports for completeness and accuracy;
• Collaborate with team members to resolve delinquent loans;
• Form and manage a network of external vendors while building relationships;
• Monitor servicer cash flow, reporting, and credit risk mitigation;
• Provide escrow servicing, escrow analysis, and escrow disclosure statements;
• Assist with account reconciliation as needed;
• Prepare and post borrower payment deposits;
• Complete daily/weekly/monthly reporting requirements;
• Monitor work volumes and forecast for future needs;
• Handle servicing related audits and develop state/federal filing requirements deemed necessary by compliance;
• Stay up-to-date with compliance regulations;
• Complete other duties as assigned.

PREFERRED EDUCATION AND ESSENTIAL SKILLS/EXPERIENCE

• 3-5 years loan servicing experience;
• Must be familiar with GNMA, FNMA, FHLMC;
• Understanding of loan servicing requirements for investors;
• High level of customer service;
• Bachelor’s degree or equivalent combination of education and industry experience;
• Demonstrate leadership with the ability to resolve problems and exercise sound decisions;
• Comfortable multi-tasking in a rapidly changing environment;
• Experience with Encompass is preferred;
• Keen attention to detail.

Job Description

Armor Express is one of the largest suppliers of soft and hard armor protective solutions to America’s Heroes. Our passion for producing the most innovative armor systems is made possible by the commitment of every Armor Express employee, many of whom have spent their lives serving our country.

Now is an exciting time to join our team - a team dedicated to saving lives!

The servicing operator is involved in all areas of production. This entry-level position consists of the following duties that are essential to operations:

1. Moving inventory and production supplies safely from warehouse to cutting area, assembly floors, office facilities, etc
2. Ensure the safe and timely delivery of materials, employing the highest industry safety standards
3. Perform quality inspections of materials, ensuring that the delivery is completed as requested and that the order meets company and industry standards
4. Perform automatic or manual bundling of soft body armor packages
5. Inspects and counts the layers in soft armor packages
6. Assemble components and/ or full vest
7. Pack finish goods into boxes following specific set of instructions
8. Inspect items to ensure quality standards are met
9. Consistently and accurately follow the departments Procedures and Work Instructions
10. Adhere to all safety policies and regulations
11. Consistently perform at acceptable level. Achieving goals if set.
12. Other duties assigned

Qualifications:

• High school diploma or equivalent qualification.
• Ability to accurately follow instructions and procedures
• Availability to work overtime including weekends, public holidays, and evenings.
• Outstanding organizational and communication skills.
• Must be authorized to work in the United States

Physical Demands:

• Excellent physical fitness with the ability to lift up to a maximum of 25 pounds.
• Standing on hard surface for extended periods
• Good manual dexterity to meet job responsibilities
• Good visualization – ability to see details at close range
• Hearing and vision within normal ranges is essential for safe conduct on the manufacturing floor and to meet job responsibilities.

Work Environment:

This job is indoors in a traditional manufacturing/warehouse setting. Activities are primarily done while standing.

As a federal Contractor, Armor Express abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, creed, age, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, or any other status protected by state or local law, and compensation inquiries, discussions, or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, creed, age, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, disability, or any other status protected by state or local law, and compensation inquiries, discussions, or disclosures.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to respond to this job posting as a result of your disability, you may request a reasonable accommodation by calling .

We are seeking a Team Lead, Servicing on our Operations Team within our fast-growing organization. The Team Lead will lead the management of the Letter of Credit process, ensure completeness and compliance of issued Letters of Credit (LCs), and provide critical support. In addition to leading the Letter of Credit process, the Operations Team Lead will assist in supervising daily servicing activities, ensuring compliance with credit agreements, and managing operational workflows across systems like Loan IQ. This role combines leadership, technical oversight, and cross-functional coordination to maintain accuracy and efficiency in loan servicing. This position involves meticulous attention to detail, thorough knowledge of Letters of Credit and regulations, and excellent communication skills. Reporting to VP of Servicing Operations within the group, the role offers the opportunity to independently direct and manage this critical function within a supportive and dynamic team environment. The successful candidate will have the chance to contribute to the ongoing success and growth of our organization.

• Lead and manage the Letter of Credit wing to wing process.
• Ensure timely and accurate processing related to issuing, entering, and reconciling balances, amending Letters of Credits, including drawdowns, extensions, fee payments and investigations.
• Risk Assessment: Identify and assess potential risks associated with LCs and recommend solutions to mitigate these risks.
• Coordination with Banks: Liaise with issuing and advising banks to resolve any discrepancies or issues found in LCs. Communicate effectively with banking partners to ensure smooth processing.
• Client Communication: Maintain regular contact with clients to provide updates on LC status, address concerns, and offer guidance throughout the LC process.
• Professionally interact with Credit Team and outside parties, responding to questions and engaging in independent problem solving as necessary.
• Record Keeping: Maintain meticulous records of all LC transactions, including documents reviewed, communications with banks and clients, and any issues encountered.
• Responsible for booking and handling the Letter of Credit balances in the subledger, including amendments, modifications, and related activity, with strong attention to detail.
• Reconciling internal LC reports with issuing bank reports on a weekly basis to ensure accuracy and alignment.
• Assist with other operational activities as directed by VP of Servicing Operations.
• Co-manage the approval process for various loan servicing transactions within LoanIQ.
• Ensure compliance with credit agreements and managing operational workflows across operational systems.
• Provide guidance and informal leadership to junior team members, fostering a culture of accountability and continuous learning.

• Education: Bachelor's degree in finance, Business Administration, or related field.
• Experience: Minimum of 3-5 years of experience or a related field, with specific expertise in letters of credit.
• Analytical Skills: Ability to analyze complex documents and identify discrepancies or compliance issues.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively with clients, banks, and internal teams.
• Attention to Detail: Meticulous attention to detail to ensure the accuracy and compliance of all LCs.
• Problem-Solving: Strong problem-solving skills to identify and mitigate risks associated with LCs.
• Organizational Skills: Excellent organizational skills to manage multiple LC transactions and maintain comprehensive records.

• Must have unrestricted authorization to work in the United States.
• Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and background check.
• Must be willing to work from the Chicago office.

Antares is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Salary Range: $110,000 - $125,000