8,926 Servicing jobs in the United States
Loan Servicing Specialist - MM Servicing

Posted today
Job Viewed
Job Description
**Job Summary:**
As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring system integrity and supporting various market segments.
**Job Responsibilities:**
+ Create PDF batch work for quality control and document repositories.
+ Enter customer and loan details into the loan system.
+ Process wires, draws, payments, and maintenance transactions.
+ Identify and correct inaccurate or incomplete transaction information.
+ Minimize credit and business risk through compliance awareness.
+ Participate in projects and working groups as required.
+ Review and complete escalated requests.
+ Exercise judgment, discretion, and prioritization.
+ Understand and follow bank policy and established procedures.
+ Provide exceptional customer service, focusing on high volume or unique activities.
+ Maintain prompt communication with business partners on request status. Meet or exceed established Service Level Agreements.
**Required Qualifications, Capabilities, and Skills:**
+ Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.
+ 4 years of prior loan operations and/or quality control experience in banking or financial services.
+ Proficient in Microsoft Office applications. Ability to adapt to internal tracking and monitoring systems.
+ Knowledge of ACBS and/or Loan IQ.
+ Understanding of US Dollar and Foreign Currency Loans.
+ Working knowledge of legal/credit documents. Ability to interpret standard reports and forms.
+ Excellent interpersonal and written/verbal communication skills.
+ Exceptional customer service skills. Ability to effectively multi-task and prioritize workloads.
+ Strong organizational and time management skills. Attention to detail and accuracy with completed work.
+ Ability to maintain high performance levels in stressful situations.
**Preferred Qualifications, Capabilities, and Skills:**
+ Bachelor's degree or higher in Accounting, Business, or Finance preferred.
+ Experience with internal tracking and monitoring systems.
+ Familiarity with ACBS and Loan IQ systems.
+ Understanding of legal/credit documents.
+ Ability to interpret standard reports and forms.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Chicago,IL $26.39 - $36.05 / hour
Loan Servicing Specialist - MM Servicing
Posted 10 days ago
Job Viewed
Job Description
Job Summary:
As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring system integrity and supporting various market segments.
Job Responsibilities:
- Create PDF batch work for quality control and document repositories.
- Enter customer and loan details into the loan system.
- Process wires, draws, payments, and maintenance transactions.
- Identify and correct inaccurate or incomplete transaction information.
- Minimize credit and business risk through compliance awareness.
- Participate in projects and working groups as required.
- Review and complete escalated requests.
- Exercise judgment, discretion, and prioritization.
- Understand and follow bank policy and established procedures.
- Provide exceptional customer service, focusing on high volume or unique activities.
- Maintain prompt communication with business partners on request status. Meet or exceed established Service Level Agreements.
Required Qualifications, Capabilities, and Skills:
- Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.
- 4 years of prior loan operations and/or quality control experience in banking or financial services.
- Proficient in Microsoft Office applications. Ability to adapt to internal tracking and monitoring systems.
- Knowledge of ACBS and/or Loan IQ.
- Understanding of US Dollar and Foreign Currency Loans.
- Working knowledge of legal/credit documents. Ability to interpret standard reports and forms.
- Excellent interpersonal and written/verbal communication skills.
- Exceptional customer service skills. Ability to effectively multi-task and prioritize workloads.
- Strong organizational and time management skills. Attention to detail and accuracy with completed work.
- Ability to maintain high performance levels in stressful situations.
Preferred Qualifications, Capabilities, and Skills:
- Bachelor's degree or higher in Accounting, Business, or Finance preferred.
- Experience with internal tracking and monitoring systems.
- Familiarity with ACBS and Loan IQ systems.
- Understanding of legal/credit documents.
- Ability to interpret standard reports and forms.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
Chicago,IL $26.39 - $36.05 / hour
Servicing Associate

Posted 4 days ago
Job Viewed
Job Description
Job Description
As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction.
*THE IMPACT YOU WILL MAKE*
The Operations Management- Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
* You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes.
* You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.
* Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA).
* Assist the team with exception requests, including escalation and communication of production incidents.
* Perform tasks related to process improvement efforts.
* Collaborate with the team on data analysis, forecasting, and managing capacity. Assist with monitoring process performance and risk assessments.
Minimum Required Experiences
* Experience reviewing and analyzing mortgage closing documents
* Ability to manage to strict deadlines as well as prioritize and perform tasks in a high-production environment
* Ability to diagnose and solve problems efficiently and effectively
* Work independently and also collaboratively
* analyzing data to identify trends or relationships to inform conclusions about the data
Desired Experiences
* Skilled in Excel
* Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience
* Bachelor degree or equivalent
* Target salary range per year: 67,000.00 - 84,000.00 *
Operations - Operations Management - Associate
Qualifications
Education:
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form .
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here .
Requisition compensation:
67000
to
84000
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at
Servicing Specialist

Posted 5 days ago
Job Viewed
Job Description
+ Repair Services Representative should be able to identify volume, type of repairs and expected customer due date based upon repair request and technical needs while being alert of short date, late-moving orders in an organized manner. Repair Services Representatives will work with Management to manage issues & projects where applicable.
+ Quality - Complete all processing work according to Tiffany quality and design standards; read, understand and follow written repair/processing instructions and seek clarification when needed; inspect all assigned orders for additional needs and escalate as appropriate.
+ Productivity - Meet or exceed established productivity standards based on work mix and role. Organization - Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management. Maintain an organized workspace. Request any needed parts, consumable material, tools or supplies when asked by management or technical staff according to established procedures
Knowledge and development:
+ Develop a working knowledge of Tiffany & Co. products including but not limited to designers, collections, materials, methods of manufacture.
+ Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
+ Proactively share skills and techniques with coworkers; actively collaborate with coworkers, administration and management in problem solving and process improvement. Service center support:
+ Provide assistance as needed throughout the center; perform alternate as needed and as capable; assist administration with workflow management; participate in special projects.
Occupational health and safety:
+ Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
+ Maintain a safe workstation free from risks by complying with Tiffany's established safety policies and procedures. Immediately report any safety incidents, including "near misses", to management
+ Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken, or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure.
**Required Qualifications**
+ High School diploma or equivalent with strong verbal and written communication skills and proficiency with Microsoft Office
+ 2 years' experience in an administrative business environment
**Preferred Qualifications**
+ Experience in a technical environment
+ Knowledge of Tiffany & Co. computer systems (i.e. Repair System, AS 400, etc.)
+ Graduate Gemologist preferred
The hiring range for this position ranges from $23 - $31 per hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We're committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.
We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.
**Job Identification** : 61406
**Job Category:** : Supply Chain & Logistics
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 3 Years
Equal Opportunity Employer
Servicing Associate

Posted 17 days ago
Job Viewed
Job Description
Job Description
As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction.
*THE IMPACT YOU WILL MAKE*
The Operations Management- Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
* You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes.
* You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.
* Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA).
* Assist the team with exception requests, including escalation and communication of production incidents.
* Perform tasks related to process improvement efforts.
* Collaborate with the team on data analysis, forecasting, and managing capacity. Assist with monitoring process performance and risk assessments.
Minimum Required Experiences
* Experience reviewing and analyzing mortgage closing documents
* Ability to manage to strict deadlines as well as prioritize and perform tasks in a high-production environment
* Ability to diagnose and solve problems efficiently and effectively
* Work independently and also collaboratively
* analyzing data to identify trends or relationships to inform conclusions about the data
Desired Experiences
* Skilled in Excel
* Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience
* Bachelor degree or equivalent
* Target salary range per year: 67,000.00 - 84,000.00 *
Operations - Operations Management - Associate
Qualifications
Education:
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form .
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here .
Requisition compensation:
67000
to
84000
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at
Loan Servicing Specialist - FSG Servicing Team

Posted today
Job Viewed
Job Description
**Job Summary:**
As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring accuracy and compliance with bank policies. You will also handle escalated research and maintenance transactions, contributing to team success through productivity and quality customer satisfaction.
**Job Responsibilities:**
+ Create PDF batch work for quality control and document repositories.
+ Enter customer and loan details into the loan system.
+ Process wires, draws, payments, and maintenance transactions.
+ Identify and correct inaccurate or incomplete transaction information.
+ Minimize credit and business risk by adhering to procedures and policies.
+ Participate in projects and working groups as needed.
+ Review and complete escalated requests.
+ Exercise judgment, discretion, and prioritization.
+ Provide exceptional customer service and maintain proactive communication with business partners.
+ Meet or exceed established Service Level Agreements.
**Required Qualifications, Capabilities, and Skills:**
+ Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.
+ 4 years of prior loan operations and/or quality control experience in banking or financial services.
+ Proficient in Microsoft Office applications (Excel, Word, Outlook).
+ Ability to adapt to internal tracking and monitoring systems.
+ Knowledge of ACBS and/or Loan IQ.
+ Understanding of US Dollar and Foreign Currency Loans.
+ Working knowledge of legal/credit documents.
+ Excellent interpersonal and written/verbal communication skills.
+ Ability to effectively multi-task and prioritize workloads.
**Preferred Qualifications, Capabilities, and Skills:**
+ Bachelor's degree or higher in Accounting, Business, or Finance preferred.
+ Experience with internal tracking and monitoring systems.
+ Strong organizational and time management skills.
+ Demonstrated attention to detail and accuracy.
+ Ability to maintain high performance levels in stressful situations.
+ Innovative thinking and problem-solving skills.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Chicago,IL $26.39 - $36.05 / hour
Loan Servicing Specialist - FSG Servicing Team
Posted 10 days ago
Job Viewed
Job Description
Job Summary:
As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring accuracy and compliance with bank policies. You will also handle escalated research and maintenance transactions, contributing to team success through productivity and quality customer satisfaction.
Job Responsibilities:
- Create PDF batch work for quality control and document repositories.
- Enter customer and loan details into the loan system.
- Process wires, draws, payments, and maintenance transactions.
- Identify and correct inaccurate or incomplete transaction information.
- Minimize credit and business risk by adhering to procedures and policies.
- Participate in projects and working groups as needed.
- Review and complete escalated requests.
- Exercise judgment, discretion, and prioritization.
- Provide exceptional customer service and maintain proactive communication with business partners.
- Meet or exceed established Service Level Agreements.
Required Qualifications, Capabilities, and Skills:
- Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.
- 4 years of prior loan operations and/or quality control experience in banking or financial services.
- Proficient in Microsoft Office applications (Excel, Word, Outlook).
- Ability to adapt to internal tracking and monitoring systems.
- Knowledge of ACBS and/or Loan IQ.
- Understanding of US Dollar and Foreign Currency Loans.
- Working knowledge of legal/credit documents.
- Excellent interpersonal and written/verbal communication skills.
- Ability to effectively multi-task and prioritize workloads.
Preferred Qualifications, Capabilities, and Skills:
- Bachelor's degree or higher in Accounting, Business, or Finance preferred.
- Experience with internal tracking and monitoring systems.
- Strong organizational and time management skills.
- Demonstrated attention to detail and accuracy.
- Ability to maintain high performance levels in stressful situations.
- Innovative thinking and problem-solving skills.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
Chicago,IL $26.39 - $36.05 / hour
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Mortgage Servicing Representative
Posted today
Job Viewed
Job Description
This position is primarily responsible for performing a variety of duties under the general guidance of the Manager of Loan Servicing in support of the Mortgage Servicing area performing select duties in accordance with the corporation's policies and Mortgage, Representative, Project Management, Risk Manager, Banking, Business Services
Mortgage Servicing Specialist
Posted today
Job Viewed
Job Description
Join to apply for the Mortgage Servicing Specialist role at Tata Consultancy Services
2 days ago Be among the first 25 applicants
Join to apply for the Mortgage Servicing Specialist role at Tata Consultancy Services
TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.
This process involves reviewing documents to ensure that the correct process is followed to collect the mortgage payment, property which are impacted by FEMA are being serviced correctly, foreclosure process is followed correctly, looking for assistance options to verify if all eligible programs have been offered etc. Manage the pipeline for loans ensuring all actions are compliant with regulatory requirements
- Understanding job requirements and consistent delivery to set targets
- Review of 1098/1099 documents
- Ensure rate adjustment was correctly calculated, and the required notices sent within the regulatory requirements.
- Audit Bankruptcy documentation to confirm loans in a bankruptcy stage are properly handled,
- Review of documents to confirm that loan payments are processed correctly and applied to the loan appropriately as per Note and applicable regulations.
- Documents review to confirm the proper filing of claims to mortgage insurance providers.
- Audit documentation to confirm proper processes are followed for the collection of missed payments, solicitations of assistance options, and the mailing of required notices, and pull a soft credit report
- Confirms escrow account functions are being performed properly.
- Review of documents to confirm loans impacted by a FEMA declared disaster event are being serviced correctly and applicable assistance is being provided
- Audit documentation to confirm the foreclosure process, from initiation through final settlement is completed in a timely manner and in accordance with applicable policies, regulations, federal, state, and local laws
- Review of documents to confirm loans are being serviced correctly for both monitored and unmonitored hazard claims.
- Review of loans with Lender Placed Insurance (LPI) that were sent appropriate notices before the LPI was applied to the loan and the LPI was removed when required
- Audit documentation to confirm loans have been carefully reviewed for assistance options, all eligible programs have been offered, the finalization of a permanent assistance option is completed, and the loan is removed from the Loss Mitigation Workstation in a timely manner when appropriate
- Review of documents to confirm the payoff provided was accurate and the lien release process was completed properly
- Audit loans to confirm whether loan-servicing records are properly transferred (i.e., loan data, amounts, documents, and established policies are followed
- Minimum 24-36 months of US mortgage servicing experience
- Knowledge of the mortgage servicing process, documentation and loan terminology
- Strong communication skills, verbal and written
- Strong analytical skills
- Demonstrated ability to resolve complicated issues as they arise
- Flexible (Willingness to work in night shift),
- Knowledge of MS Office
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Finance and Sales
- Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Tata Consultancy Services by 2x
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#J-18808-LjbffrCollector Mortgage Servicing
Posted 3 days ago
Job Viewed
Job Description
Location: Irving -IRV
Areas of Interest: Collections; Mortgage Servicing
Pay Transparency Salary Range: Not Available
Application Deadline: 09/18/2025
BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.
Bonus Type
Discretionary
Summary
At BOK Financial, our success starts with our incredible talent. We need a detail oriented customer service enthusiast like yourself to join our Mortgage Servicing group as a Collector, Mortgage Servicing. Bring your knowledge and passion for loan servicing to us.
Job Description
The Collector is primarily responsible for Collection calls and/or correspondence in a fast paced goal oriented collections department. This position provides customer service regarding collection issues, reviewing account for correct resolution and is accountable for reducing delinquency for assigned accounts.
Team Culture
Each team member is responsible for their set of daily tasks, but all work together to ensure the day's work is completed. They celebrate successes and find solutions together. They are a very close knit group that are all rowing in the same direction to deliver solutions and options to our clients.
We participate in group learning and idea sharing, and we practice candid communication through our open-door policy. Problems are brought to the surface, and so are solutions; we're receptive to feedback and constructive criticism. We believe in personal and shared accountability.
How You'll Spend Your Time
- You will have both inbound and outbound call responsibilities each day on your defined customer list.
- You will develop your own strategy around effective calling campaigns and resolutions.
- You will be given the tools you need to succeed and support our customers while making a direct impact every day.
- You will work closely with your team and manager to develop solutions and remedy delinquency matters.
Education & Experience Requirements
This level of knowledge is normally acquired through 3-5 years of high volume collections experience.
Prior experience in Mortgage Collections is a plus.
Working Conditions & Physical Requirements
Office - 20 lbs
BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
Apply today and take the first step towards your next career opportunity!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.
Please contact with any questions.