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We are looking for a reliable and organized Administrative and Support Services Specialist to provide essential support to daily operations and ensure smooth workflow across the organization. This role involves handling administrative tasks, coordinating office activities, and assisting teams to achieve business goals.

Key Responsibilities:

• Manage daily office operations including scheduling, correspondence, and filing systems.
• Prepare, organize, and distribute documents, reports, and meeting materials.
• Answer and direct phone calls, emails, and inquiries in a professional manner.
• Assist in the coordination of meetings, events, and travel arrangements.
• Maintain accurate records, databases, and confidential information.
• Support procurement, office supplies management, and vendor coordination.
• Ensure compliance with company policies and procedures.
• Provide general support to staff and management teams as needed.

Required Skills & Qualifications:

• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to handle sensitive information with discretion.
• Problem-solving and multitasking abilities.
• Strong interpersonal skills with a customer-service mindset.

Education & Experience Requirements:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Office Management, or a related field preferred.
• 1–3 years of experience in administrative, clerical, or office support roles.
• Experience in data entry, scheduling, or records management is a plus.

The Administrative Assistant plays a crucial role in supporting the daily operations of the office. This position requires an individual who is highly organized, proactive, and able to manage a wide range of tasks to ensure that the team or department runs smoothly. The ideal candidate will have excellent communication skills, be tech-savvy, and exhibit a high degree of professionalism.

1. Administrative Support :
   • Manage and organize calendars, schedule meetings, and coordinate appointments.
   • Answer phone calls, screen and direct calls as appropriate.
   • Respond to and redirect emails as needed.
   • Handle correspondence, including mail, fax, and email communications.
   • Prepare and format documents, reports, and presentations.
   • Assist with document preparation and filing.
2. Office Management :
   • Maintain office supplies and equipment inventory.
   • Coordinate office space usage, maintenance, and setup for meetings or events.
   • Ensure the office is clean, organized, and well-maintained.
   • Assist with booking travel arrangements (flights, hotel accommodations, car rentals).
3. Data Management & Reporting :
   • Maintain, update, and organize databases or filing systems (physical and digital).
   • Compile data, prepare reports, and assist with project tracking.
   • Ensure data accuracy and confidentiality.
4. Client/Visitor Interaction :
   • Greet and direct visitors in a professional manner.
   • Assist clients and customers with inquiries or needs as appropriate.
   • Coordinate meetings, conferences, and events with internal and external stakeholders.
5. Team Support :
   • Provide general administrative support to various departments or teams.
   • Assist in preparing internal communications or training materials.
   • Coordinate team activities, events, or team-building exercises.
6. Project Assistance :
   • Assist with special projects, ensuring that deadlines are met.
   • Perform research and gather relevant information for ongoing projects.
   • Help organize and track project timelines and deliverables.

• Strong communication skills (verbal and written).
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High attention to detail and accuracy.
• Professional phone etiquette and interpersonal skills.
• Strong problem-solving abilities and the ability to anticipate needs.

• Experience with project management software (e.g., Trello, Asana, or Monday.com).
• Familiarity with office equipment (printers, copiers, fax machines).
• Basic knowledge of bookkeeping or accounting practices (e.g., expense reports, invoicing).

• Education :
  • High school diploma or equivalent is required.
  • Associate’s or Bachelor’s degree in business administration, office management, or related field is a plus.
• Experience :
  • 1-3 years of experience in an administrative or office support role.

  • Prior experience working in a corporate or office environment is preferred.

We are seeking a friendly and detail-oriented Customer Service Support Associate to join our team. The ideal candidate will provide excellent service to our customers, process orders accurately, and ensure a welcoming boutique environment.

Responsibilities:

Greet and assist customers professionally

Communicate clearly with customers regarding order details

Assist with inventory tracking and order deadlines

Qualifications:

Excellent communication and customer service abilities

Computer proficiency and accurate data entry

Ability to multitask in a fast-paced environment

Flexibility to work evenings and weekends

Schedule: 4–6 hours per day, Monday–Friday (up to 30 hours per week)

Shift options:

Morning Shift: 8:00 AM – 1:00 PM (EST)

Evening Shift: 2:00 PM – 7:00 PM (EST)

Please indicate your preferred shift when applying.

Skills and Experience:

Proven experience as a data entry specialist or similar role.

Fast and accurate typing skills; familiarity with touch typing preferred.

Proficiency in Microsoft Word, Excel, and other office applications.

Familiarity with office equipment, computer hardware, and peripheral devices.

Basic understanding of database management.

Strong attention to detail.

The Support Services team member is responsible for general upkeep and cleanliness of the SAMM Shelter facility. They will conduct inspections of rooms prior to move in and at move out for SAMM Shelter clients. They will inventory items at the facility and will operate industrial washer and dryer to clean soiled linen and towels for the facility. They will document and inform appropriate staff of issues identified throughout the facility and will respond to appropriate requests for service. The SAMM Shelter Support Services will work closely with the SAMM Shelter Team in identifying and communicating any issues with the facility that need to be addressed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Assist in the general upkeep and cleanliness of the facility such as housekeeping and maitenence.
• Perform cleaning, sanitizing and make ready of rooms within 48 hours of a resident exiting the program.
• Inventory, wash, dry and fold linens used in guest rooms.
• Maintain accurate and complete shift logs documenting product inventory, storage, available rooms, etc.
• Ensure client safety and welfare by monitoring clients to ensure they are adhering to facility expectations.
• Inspect facility periodically and make recommendations for repairs either by staff or an outside contractor.
• Maintain procurement records such as items or services purchased, costs, delivery, product quality and performance, and inventories.
• Respond to SAMM Shelter Support Services SysAid requests as appropriate.
• Coordinate and manage pest control scheduling as needed.
• Conduct a walk-through inspection with appropriate documentation prior to move-in of new client to ensure room is clean, undamaged, and ready to be occupied.
• Conduct a walk-through inspection to assess damage when a client exits the program, documenting as needed, and providing move-out information to Case Manager and appropriate staff.
• Maintain a high level of communication with all staff regarding all Support Services information.
• Demonstrates and engages in practices that are culturally competent and demonstrates the ability to work with diverse populations and backgrounds.
• Attends all mandatory departmental meetings and/or training assigned by Emergency Shelter management team.Performs all other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

REQURIED KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to gain working knowledge of SAMMinistries policy and procedures
• Ability to act as a representative of SAMMinistries to the public
• Ability to effectively communicate with individuals from diverse backgrounds
• Ability to prepare and maintain accurate records
• Ability to use Trauma Informed Care techniques
• Ability to use Harm Reduction techniques
• Ability to operate and work effectively in Microsoft Office programs
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to professionally handle crisis situations

EDUCATION and/or EXPERIENCE

High School degree or GED. Two or more years related experience and/or training, or equivalent combination of education and experience. A layperson’s familiarity with general household issues, appliances, tools, plumbing, a/c, heating, etc. is extremely beneficial for trouble shooting repairs and reporting issues if necessary. Proficiency with computers, internet usage, email usage, and Microsoft Office applications is required.

LANGUAGE SKILLS

Bilingual (English/Spanish) is preferred.

REASONING ABILITY

Must be sensitive to the dynamics associated with homeless families and individuals. Must be able to react swiftly and effectively to crisis situations. Must possess good conflict resolution skills. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License. Successful completion certification in CPR/First Aid/AED Trauma Informed Care Harm Reduction and Housing First will be required within sixty (60) days of hire. Additional Training in: Motivational Interviewing, Time Management, HMIS Training.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Although the position is not for direct client care, the position entails regular face-to-face interaction with clients. Operating an agency motor vehicle may also be required on occasion. The noise level in the work environment is usually moderate. This position requires on-site face-to-face contact with clients and program staff. Individuals may be required to work with cleaning products that include mixing chemicals. Traveling during inclement weather may occur. Individuals will experience exposure to both indoor and outdoor temperatures and working conditions daily. Individuals may be exposed to loud noises emitted from tools, equipment, alarms, etc. Safety is paramount and always should be considered. Must be sensitive to the dynamics associated with homeless families and individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required to work flexible hours to include evenings and weekends.

KEY RESPONSIBILITIES

Administrative & Documentation Support
• Maintain and organize project documentation including vendor contracts, legal paperwork, and internal records
• Support in document translation and coordination related to legal, licensing, and compliance requirements in KSA

Team & Contractor Coordination
• Coordinate daily communication between COLABS teams and Saudi-based contractors and service providers
• Follow up on timelines, material deliveries, and task completion with relevant stakeholders
• Arrange meeting schedules, site visits, and progress updates for the leadership team

Travel & Visit Support
• Coordinate local logistics (transport, hotel bookings, office visits) for team members visiting from Pakistan
• Provide on-ground assistance for visiting leadership and expansion teams
• Act as a liaison and cultural guide where needed, especially in navigating local systems and resolving language barriers

Launch Assistance
• Be part of the initial KSA site setup and operational launch
• Ensure smooth execution of small daily tasks that help move the launch forward
• Run errands and handle small but critical daily tasks that help move the launch forward
• Assist with government office visits, submissions, and follow-ups for regulatory or licensing requirements
• Support procurement needs by liaising with local vendors, gathering quotations, and ensuring timely delivery of supplies/services

WHAT OUR IDEAL CANDIDATE SHOULD LOOK LIKE
• 1–3 years of experience in administration, office coordination, or project support
• Saudi National
• Strong organizational skills and attention to detail
• Fluent in Arabic and English (spoken and written)
• Basic understanding of Saudi legal and operational norms is a plus
• Comfortable working in a fast-paced, startup-style environment
• Valid driver’s license is a plus
• Professional, resourceful, and able to communicate clearly with internal and external teams

Our company is seeking an Administrative Support Specialist to provide support in various administrative and clerical tasks within the organization. We’re looking for someone who is very adept in general clerical duties as you will take on various tasks on a day to day basis. You must also be proficient in handling office tools and most common computer applications. You must be good with interpersonal relations as you will work closely with colleagues and staff from other teams, as well as guests and clients. You must also be a good communicator as you will be dealing and interacting with managers and even third party providers, too.

Objectives of this role:

• Assist in the HR department to help in timekeeping, data encoding, and other clerical tasks.
• Take part in office management, particularly in doing most of the general clerical tasks.
• Attend phone calls and answer inquiries or forward calls to the appropriate department.
• Organize and prepare meeting schedules for different departments in the office.
• Monitor office and stationery supplies and ensure to request for new orders when necessary.
• Monitor and make sure the meeting rooms are booked on schedule and they are clean and orderly.
• Work closely with other departments to assist in clerical tasks.
• Assist in the accounting department to help in filing and organizing invoices, receipts, and payments.

• Ability to multitask and be organized.
• Sufficient experience in administrative service support.
• Proficiency in MS Office including Word, Excel, Outlook, and PowerPoint.
• Proficient in office equipment including fax machines, copy machines, projectors, modern phone system, and printers.
• Excellent communication skills.

We are seeking a detail-oriented and organized Administrative and Support Services professional to join our team. In this role, you will handle scheduling, correspondence, record-keeping, and office operations to ensure smooth daily workflows. The ideal candidate has strong communication skills, proficiency with Microsoft Office, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Manage schedules, emails, and phone calls.

• Prepare and maintain reports, files, and documentation.

• Support HR, finance, and customer service functions as needed.

• Assist with office operations and team coordination.

Qualifications:

• High school diploma (Associate’s or Bachelor’s degree preferred).

• Prior experience in administrative or office support.

• Strong organizational and computer skills.

Compensation: Competitive salary, benefits, and growth opportunities.

We are seeking a detail-oriented and organized Administrative and Support Services professional to join our team. In this role, you will handle scheduling, correspondence, record-keeping, and office operations to ensure smooth daily workflows. The ideal candidate has strong communication skills, proficiency with Microsoft Office, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Manage schedules, emails, and phone calls.

• Prepare and maintain reports, files, and documentation.

• Support HR, finance, and customer service functions as needed.

• Assist with office operations and team coordination.

Qualifications:

• High school diploma (Associate’s or Bachelor’s degree preferred).

• Prior experience in administrative or office support.

• Strong organizational and computer skills.

Compensation: Competitive salary, benefits, and growth opportunities.

Job Description

As the Shared Service Manager, you will report to the Director, Shared Service and lead the implementation partner relationships to oversee all aspects of development, support, integration, and management of Oracle Utilities Customer Care and Billing (CC&B) and meter-to-cash flow within our Shared Services portfolio.
This role requires a deep understanding of Oracle CC&B, MDM, C2M, solutions, strong leadership abilities, and the ability to effectively communicate with stakeholders at all levels of the organization.

• Maintain relationships and execute projects for key stakeholders.
• Use expertise of the capabilities of Oracle solution to collaborate with key stakeholder groups and technical team members to drive solutions for the company using the platform.
• Manage all aspects of the Oracle solution, including provisioning, licensing, integration, and implementation of new features and services.
• May manage the budget, forecast, and costs for applications and services within the shared services portfolio, including the costs and integrations.

• Strong knowledge of Oracle Utilities Customer Care and Billing (CC&B)
• 6+ years overall relevant experience, including five years in consulting or services
• In-depth knowledge of meter-to-cash flow and billing
• CC&B lead architect experience in at least three utilities implementations
• Successful full lifecycle implementation experience
• A bachelor’s degree or its equivalent in computer science, computer engineering, information technology, or a closely related technical field.

• Ability to travel up to 30% of the time, generally Monday through Thursday on client site
• Ability to drive the client to a recommended solution and own the delivery of the solution
• Proven ability to build, manage, and foster a team-oriented environment
• Ability to effectively coordinate and communicate with on-site and off-shore resources
• Ability to be flexible and re-prioritize tasks in a fast-paced environment
• Ability to define, document, and review project requirements
• Ability to facilitate workshops
• Excellent leadership and management skills, providing guidance to both the client and the project team
• Strong sense of task ownership and self-motivation
• Solid interpersonal skills, good work ethic, self-starter
• Exceptional written and spoken communication skills
• Problem solver, ability to troubleshoot and break down complex issues into an actionable progression of tasks

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