1,296 Shelter Manager jobs in the United States

The Salvation Army MissionThe Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.Position SummaryThe Salvation Army Northern Division Harbor Light Center (HLC) and satellite locations provide shelter, housing, and supportive services to over 300 people each night. The Program Manager of Shelter is responsible for the day-to-day operations of the shelter programs and leads the shelter advocates teams. The Program Manager also partners with fellow HLC leadership on compliance, collaboration between programs/departments, and ensuring a welcoming, affirming, holistic, person-centered, dignified environment for all participants. Essential Functions (approximate time spent) Supervise day to day operations of the shelters, including supervising programming and advocates. (70%)Assist with compliance, fiscal responsibility, and reporting including licensing, regulations, grants, budget development, and contracts. (10%)Collaborate with fellow leadership on program development, implementation, and assessment. (10%)Engage in internal and external activities to pro mote and further The Salvation Army and HLC goals and objectives. (5%)Ensure up-to-date, accurate participant information is maintained in casefiles and through database entry. (5%)1010 Currie Avenue Minneapolis, MN 55403Full Time, 40hrs/week$57,000-$62,000 annuallyEducation and ExperienceBachelor's degree in relevant field. In lieu of degree, a combination of experience and education will be considered. If degree is in social work, must be licensed by state board.Previous relevant experience required; experience may include employment, volunteering, and lived experience.Previous program and staff supervision highly preferred. Must possess valid driver's license, meet MVR requirements, and pass background checks. CompetenciesGood interpersonal and communication skills, especially with participants of diverse backgrounds.Superior leadership and supervision skills.Strong ethical and professional behavior with a focus on client self-determination and confidentiality. Works with integrity, valuing honesty and diligence. Proficient with PC, Microsoft Office, and databases. Working ConditionsVariety of work, sitting approximately 50% of the time with some prolonged standing, walking, and bending. Must be able to occasionally lift 25 pounds.Professional work environment, not eligible for remote friendly work environment. Must be able to communicate clearly in English, and work in person and on the phone.Supervisory ResponsibilitiesProvide direction, oversight, training, and supervision to assigned advocates. Travel Requirements Regular local travel by agency or personal vehicle. Rare out-of-area travel. Other DutiesAll employees recognize that The Salvation Army is a church and agree that as an employee of The Salvation Army they will support its religious mission.This job description is not all inclusive. It is intended to identify the essential functions of the position. Other duties, responsibilities, and tasks may be assigned by supervisor.The Salvation Army MissionThe Salvation Army, an international movement, is an evangelical part of the Universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its Mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.Fair Chance HireThe Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.BenefitsThe Salvation Army offers a competitive benefits package including:Medical/Dental/Vision/HearingDisability and Life InsuranceFelixible Spending Accounts403(b) Retirement AccountsPension PlanGenerous Time Off

Job Description

Job Summary

The Shelter Kitchen Manager manages food preparation and oversees kitchen staff. They are responsible for the quality of the food and the safety of the kitchen. The Shelter Kitchen Manager must successfully monitor stock levels and keep a clean kitchen environment. As the primary person ensuring the proper functioning and flow of the Shelter Kitchen, this person must have the ability to lift stock, carry, stand, and place product.

This position’s job duties include the following:

• Food preparation: Oversee food preparation and ensure dishes meet quality standards
• Manage kitchen operations, including ordering supplies and maintaining inventory
• Provide guidance, training, and support to kitchen staff
• Ensure the kitchen is clean and organized, and that food safety regulations are followed
• Inspect ingredients for freshness and ensure proper food handling practices.
• Perform general stocking duties on a daily basis including storing and stocking products in/on bins, pallets, shelves, racks, and refrigerators
• Load, unload, and move heavy, bulky products
• Keep the work area clean, sanitized, organized, and free of hazards (including backroom and shelves), and dispose of trash
• Assist in the food preparation and cooking process
• Monitor stock levels, rotating older products to ensure freshness, and identifying items that need to be removed
• Adhere to all health department and other regulations
• Operate and maintain cooking equipment, such as ovens, stovetops, and grills by following all safety and manufacturing guidelines
• Treat all shelter clients and kitchen workers with dignity and respect
• Clean, dust, mop and sweep assigned areas including restrooms
• Empty trash cans as needed
• Perform other duties as assigned
• Show strong leadership skills to lead a high-quality kitchen team

Required Skills:

• Must be able to do simple mathematical calculations, including adding, subtracting, multiplying, and dividing in all units of measure.
• Must be able and willing to learn simple computer programs.
• Must value working with a small passionate team.
• Must be available to work weekends and evenings.
• Ability to read and understand simple instructions.
• Ability to lift and carry up to 50 pounds and push/pull heavy loads in a physical environment.
• Must be able to work 100% of the time moving about in the work area.
• Ability to perform work tasks while bending, stooping, climbing, and reaching.
• Previous experience in food service, retail or warehouse/distribution environments preferred.

Other Duties:

• Represent Homefull in a professional manner at work, at all events, and on all social media outlets.
• Be an example of Homefull’s values to all staff, clients, and visitors.
• Be a team player and show a willingness and initiative to help in all areas of the Grocery Store operations as needed.
• Be a leader by example as well as instruction.
• Complete other tasks as assigned.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Description Are you interested in a part-time program manager opportunity that will impact the lives of homeless cats? Gifford Cat Shelter - the first free-roam, no-kill shelter in the country - seeks a Shelter Program Manager to help oversee a variety of shelter programs, including volunteer and coordination, adoptions, intakes, foster program coordination, and more. Working closely with the Shelter Director, this critical role is focused on operational and organizational excellence. All staff are expected to thrive on giving animals within their care the best possible care shelter resources permit, who will show compassion and understanding to every animal and person who comes their way, and who will perform tasks in an effective and efficient manner. Major Responsibilities Along with assisting in day-to-day shelter operations, Program Managers work closely with the shelter director to learn responsibilities for one or more specific programs of interest/ability, eventually partnering in leadership of said program(s). Programs cover work areas such as adoptions, volunteer coordination, foster coordination, medical care and behavioral support, facilities maintenance, events, social media, marketing, fundraising, technology, intake coordination, and inventory management!; People with experience in these or similar activities are encouraged to apply! Perform cat care duties such as preparing food, feeding and providing water, cleaning and disinfecting cat areas, washing litter boxes, tools, and dishes, sweeping and mopping floors, and washing debris from walls, beds, and any other areas. Monitor healthy, sick, quarantined, and injured cats for unusual physical and behavioral conditions. Communicate concerns to the shelter manager and act upon feedback. Medicate or assist in the medication of cats, as directed by the shelter's veterinarian or shelter manager. Interface politely with people visiting the shelter. Responsible for screening adoption applicants, matching cats to potential owners, and introducing cats to the public, while providing information regarding pet-owner responsibilities, spaying, neutering, vaccinations, and adoptions, and collecting donations and adoption fees. Receive cats to be admitted for shelter care and properly identify and release animals to their owners, as directed by the shelter manager. Complete various records and forms such as medical sheets, logs of controlled medication dispensed, task lists. Restock supplies through the building, noting low inventory to management. Work alongside and guide volunteer activities, providing tips and knowledge, as necessary. Qualifications Must have a passion for cats! Prior experience working with healthy and sick animals (especially cats) is not required, but would be beneficial. Experience with program management, project management, or similar professional experience. Highly organized and detail-oriented with a take-charge attitude. Gifford Cat Shelter is staffed 365 days a year; ability to work some mornings, evenings, weekends, and holidays . Must be able to lift, move, or carry cats or objects weighing up to 40 lbs. Ability to use strong chemicals for disinfecting items and spaces throughout the shelter. Strong customer service/client-facing skills. The mission of Gifford Cat Shelter is to provide a haven for stray, abused, and unwanted cats until they are matched with their permanent loving homes. At Gifford, cats are free to roam and play. They nap in sunny windows, get plenty of exercise, and enjoy tons of love and attention while they wait for their forever homes. A no-kill shelter, Gifford believes that all cats should have a chance to live their lives free of pain and fear. No matter their story, every Gifford cat has a future to look forward to. And until they find their new homes, they'll spend their days in bright, open environments, getting all the love they need! #J-18808-Ljbffr

Job Description

Description:

JOB TITLE: Interim Emergency Housing Case Manager (Shelter Case Manager) (Full-Time)

REPORTS TO : Director of Interim Housing

SCHEDULE: Monday-Friday, (8:00am - 4:30pm)

LOCATION: Los Angeles, CA

STATUS : Full-time, 40 hrs/wk, Non-Exempt

CELL PHONE : Reimbursement for use

DRIVER POSITION : Yes ( If yes, see driving policy below)

SALARY RANGE : $21.00 - $24.00/hr

ABOUT US :

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability so that they can thrive, not just survive. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that is committed to overcoming structural barriers to equity, community collaboration, and innovative youth-focused programming. If you have the skills, passion and collaborative spirit, join our growing team of over 100 employees.

SPY strives to attract and develop individuals who reflect a broad spectrum of diversity, including (but by no means limited to) racial, ethnic, gender identity and socioeconomic dimensions. We believe that inclusion of diverse perspectives is essential to achieving long-term, systemic change. We explicitly seek applications from those who self-identify as coming from historically marginalized populations to enrich and elevate our equity-centered approach to problem-solving.

ABOUT THE ROLE:

The Emergency Housing Case Manager is responsible for engaging and supporting youth residing at the PodShare Emergency Housing site, and enrolling youth in need of immediate shelter. The Emergency Housing Case Manager will provide onsite support with basic needs, connecting youth to health, mental health, employment and housing resources, and coordinating with youth housing and service providers to ensure that youth are working towards a permanent housing plan. The Emergency Housing Case Manager will provide intensive case management services including, but not limited to the following: screening/assessments, intakes, crisis intervention, developing and promoting housing readiness, accessing opportunities for housing assistance and rental subsidy programs, and securing permanent housing placement. The position is also responsible for the development and implementation of a housing plan and budget for each program member. This position requires extensive coordination within multiple internal SPY Programs and external systems that include developing relationships with the Housing Authority, DCFS, DMH, community partners and resources, landlords, and property owners and managers.

WHAT YOU’LL DO:

• Process incoming referrals and screen for eligibility and manage referrals waitlist
• Coordinate and assist with youth move-ins, and exit and sustainability planning
• Complete intake and other program documentation requirements, ensuring that charts meet quality assurance standards
• Utilize culturally-relevant active listening and motivational interviewing skills with participants to identify possible supports in their network
• Ensure that youth receive a Next Step Tool assessment
• Work with youth on creating a housing and service plan and provide intensive case management services to support youth
• Meet with youth on a weekly basis to ensure they are progressing towards their plan goals
• Connect youth resources to address their basic, physical, economic and psychosocial needs and follow-up to ensure the participant successfully accesses and initially retains housing
• Provide housing navigation, as needed, to connect youth to housing resources
• Ensure health and safety of youth including crisis intervention, risk assessment and safety planning
• Ensure services are documented (e.g. face to face, phone and collateral contacts) in all relevant databases in a timely and thorough manner
• Work with participants on budgeting, connecting to benefits, employment and determining what level of assistance is necessary to be stably housed
• Participate in trainings, meetings, and technical assistance such as learning collaboratives
• Other duties as assigned to support the mission of the organization

WHAT YOU’LL NEED:

• Bachelor’s degree in social science or related field preferred is preferred.
• Related work or lived experience will be strongly considered in place of or in addition to a Bachelor’s degree.
• 1-2 years of experience providing direct services to high-risk transitional age youth is required.
• 1-2 years of experience providing case management services to high-risk transitional age youth is required.
• Working knowledge of child and adolescent social, emotional, and cognitive development, trauma informed care, and harm reduction service models
• Work within legal and ethical guidelines
• Flexibility with schedule based on program needs
• Commitment and passion for the mission, vision, values and culture of SPY
• A self-starter who is prepared to drive innovative solutions
• Excellent communication and organizational skills
• An ability to work in a fast paced environment that requires effective collaboration
• A valid California driver’s license, auto insurance, and the ability to transport youth
• Proficient in Microsoft Office and Google Drive
• Cultural humility

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

SPECIAL CONDITIONS:

Mandated Reporting Requirements: The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

COVID-19 Vaccination Requirements: Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. If not fully vaccinated, weekly COVID-19 testing is necessary depending on the program. Please submit proof of vaccination to To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are limited.

Driver Positions:

Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record. Examples of an unsatisfactory driving record include:

• Suspended or revoked license
• Three or more moving violations in the past 36 months
• Any violations, including drugs, alcohol, controlled substances, within the past 24 months
• Reckless driving, including hit and runs, within the past 24 months
• At fault accidents, resulting in fatality or serious injury, within the past 5 years

The motor vehicle record will need to include a review of all states listed on the individual's employment application and resume. See instructions on obtaining your driving record below:

-service/request-vehicle-or-driver-records/online-driver-record-request/

For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued.

NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee’s introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. It is the supervisor’s responsibility to orient the employee and to communicate the expectations of the supervisor and SPY, as well as to evaluate whether the employee has the necessary level of skill, job knowledge, motivation, and attitude to become a regular member of the SPY staff. New employees are also encouraged to seek guidance and assistance during this period. Employees who fail to demonstrate the expected commitment, performance and attitude may be terminated at any time during the introductory period. However, completion of the introductory period does not change or alter the “at-will” employment status. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.

BENEFITS & PERKS:

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and vacation/sick time. We also offer unique perks including weekly meditation/mindfulness and professional development opportunities that are tailored to your individual career growth.

EEO STATEMENT:

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law.

Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Please include references in your application

Shreveport, LA, USA

Posted Monday, June 2, 2025 at 5:00 AM | Expires Friday, June 6, 2025 at 4:59 AM

Housing Manager I-NE_Men's Shelter-608

Location : The Salvation Army Shreveport, LA

Position Title : Housing Manager

Full Time

About this opportunity:

• Supervises and participates in performing the day-to-day activities necessary for the smooth operation of a lodge/shelter/house providing housing, food, transportation, counseling, and educational assistance.

Responsibilities include:

• ensures that paperwork is completed, and lodge rules are followed by all clients;
• ensures compliance with The Salvation Army policies and procedures as well as local, state, and federal regulations.
• Knowledge of household management techniques.
• Ability to prepare and process records and statistics in an accurate and complete manner.
• Ability to supervise resident activities to ensure facility is properly maintained and secured in accordance with established policies and procedures

What we are looking for in you:

• High school diploma or G.E.D.

And

• Two years experience working in a social or public service environment with experience assisting the public, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to perform mathematical calculations. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.).

Why work for us?

The Salvation Army offers a broad range of career opportunities, particularly targeted toward those motivated by our mission, to preach the gospel of Jesus Christ and to meet human needs in his name without discrimination.

We strive to do the Most Good for our employees by offering a greater sense of purpose in the work performed by training and mentoring employees and by offering competitive compensation and benefit plans. Our employees understand at the core of their work is the opportunity to be an integral part of an organization that is Doing the Most Good, with these five values at the heart of everything we do:

We are

• Uplifting
• Brave
• Trustworthy

Additional Information: All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

To apply, please select the Apply Now icon at the bottom of this posting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.

We appreciate your interest in employment opportunities with The Salvation Army!

Organizational Background:

North Side Housing and Supportive Services (NSHSS)has been serving men and women experiencing homelessness since 1983. North Side Housing and Supportive Services is one of Chicago's leading housing nonprofits. Recognizing the complexities of homelessness, we expanded services and programs, evolving the shelter into the comprehensive human services agency that we are today.

Position Overview:

The Program Manager of the Rogers Park Emergency Shelter is responsible for the overall achievement and outcomes for the emergency shelter, which include providing essential services to clients residing at the shelter. The Program Manager analyzes program performance, ensures the shelter operates efficiently and effectively, provides oversight and management of the shelter facilities and provides proactive management of all shelter staff.

Essential Functions

• Coordinates North Side Housing and Supportive Services (NSHSS) emergency shelter program funded by the Department of Family and Support Services.
• Active participation in program compliance which includes funder program review process and audits, and the provision of statistical and narrative reports of program progress and activities as required by funders and internal management systems.
• Responsible for monthly/quarterly/yearly statistical reporting process.
• Ensures facility meets health and safety guidelines and city code requirements.
• Evaluates program performance and implements necessary corrective action and confirms attainment of state program goals and outcomes.
• Prepares and provides all necessary reports and tracking tools.
• Responsible for the implementation of new projects are assigned.
• Program Management Function
• Works closely with the Chicago Department of Family and Support Services (DFSS) representatives and other city officials and departments.
• Coordinates with Salvation Army for shelter referrals in accordance with DFSS guidelines program eligibility criteria.
• Oversees programming, including services design and outcome development, measurement, and reporting for program.
• Maintain high standards of physical safety in the shelter unit as evidenced by daily and monthly shift reports, including incident reports and monitor compliance with all safety regulations.
• Implement all guidelines for infection prevention, maintenance, and control.
• Ensure all work shifts are staffed and supervised appropriately.
• Monitors ES program for compliance with all applicable statues, licenses, contracts, and guidelines.
• Monitor and evaluate staff performance of their duties.
• Prepare and participate in funder program review process and audits.
• Oversee data quality management of HMIS and Internal Database Systems to ensure data entry as required by contract agreements.
• Provide administrative oversight of all service delivery including quantity and quality of work.
• Resolves critical incidents when arise in programs and develop corrective action plans.
• Obtain and maintain state of Illinois Food Handler's Certificate and Kitchen Manager License in accordance with the Illinois Department of Public Health.
• Provide on-call coverage as necessary.

Supervisory

• Ensure staff have the necessary tools and resources to perform the functions properly.
• Complete daily, weekly, and monthly work schedules for shelter support staff.
• Monitor and approve timesheets for shelter support staff.
• Plan and conduct program-specific staff meetings and meetings with shelter program residents weekly.
• Ensure that appropriate regular staff supervision takes place.
• Identify, develop, and recommend professional development needs/opportunities and coordinate/conduct appropriate training for staff.
• Responsible for keeping informed of all policies, procedures and regulations which apply to this position.
• Ensure staff are informed of, understand, and comply with all policies and regulations impacting their performance and service delivery.
• Collaborate with all NSHSS programs and departments to ensure program compliance with agency wide policies/procedures.
• Participates In staff performance evaluations, formal and informal coaching.
• Participate in departmental recruitment, Interviewing, and onboarding of new hires.
• Evaluate program structure and team, plan for continual Improvement of efficiencies and effectiveness of both Individuals and team members.

Leadership

• Supports and encourages a collaborative culture that values mutual respect, partnership, learning, trust, accountability, transparency, and fairness.
• Models positive and appropriate professional behavior.
• Communicate program activities, changes and other related activities to appropriate personnel, committees or others as determined.
• Represent NSHSS to funders and other outside agencies and stakeholders.
• Advocate and act as liaison between staff and other agencies, institutions, and professionals as needed.
• Collaboration with all NSHSS programs and departments to ensure program compliance with agency wide policies/procedures.
• Participates in professional workgroups and organizations as needed.
• Ensure the offices are maintained to reflect the agency's professional standards.
• Other duties as assigned by the Executive Director.
• This position reports directly to the Executive Director.

Knowledge/ Skills/ Competencies

• Demonstrated knowledge of systems and client populations related to the programs.
• Knowledge of the Continuum of Care and Chicago Plan to End Homelessness.
• Familiarity of case management databases such as Client Services Network.
• An extensive understanding of housing and service needs experienced by those experiencing homelessness.
• Knowledge of Housing First and Harm Reduction techniques and strategies including motivational interviewing.
• Ability to develop appropriate professional and supervisory relationships with staff from a wide variety of races, religions, cultures, ages, educational backgrounds, gender, and sexual orientation.
• Creates and maintains a positive and proactive work environment.
• Possesses strong leadership skills.
• Able to develop a team, including team goals and standards.
• Ability to effectively work with a team and autonomously.
• Ability to both work in an office environment and remote setting.
• Demonstrated knowledge of program management and implementation.
• Able to gather information from a variety of sources.
• Able to analyze information and use data to modify programming accordingly.
• Ability to use windows-based computer applications including Microsoft Word, Excel, Power Point, internet browsers and Adobe Reader.
• Strong commitment to the mission and values of North Side Housing &Supportive Services.

Mandatory Qualifications

• Master's or bachelor's degree w/three to five years of equivalent experience in a human services/behavior related field.
• Three or more years of experience in a supervisory role.
• Experience in directing and supervising housing programs common to the homeless population.
• Must have strong writing skills, organizational, communication and presentation skills.
• Must have the ability to work in a fast-paced environment, maintaining open communication with members of the agency's leadership team.

If interested, please cover letter and resume to:

Duncan Ward, Executive Director

No phone calls please

North Side Housing and Supportive Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. North Side Housing and Supportive Services complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Status: Fulltime

Hours: 40 hours per week (32 work, 8 company-sponsored time)

Schedule: Wednesday - Saturday 12p - 8:30p

Company Sponsored Time: We are piloting a 4-day, 32-hour work week, and YWCA will provide this role 8 hours of Company Sponsored Time for you to use on Fridays to maintain work-life balance while maintaining pay at 40 hours a week

Pay Range: $28.41 per hour + $.00 Bilingual Differential + 1.00 Weekend Differential

Benefits: Visit our Benefits and Perks Tab by Clicking Here

Summary

The SafeChoice Shelter Supportive Services Manager oversees mental and behavioral health partnerships to facilitate supportive and low barrier emergency shelter services to survivors of domestic violence. The SafeChoice shelter provides comprehensive support to victim/survivors of domestic violence, all services provided are trauma-informed, survivor-centered and in compliance with contract requirements. This position is responsible for planning crisis intervention trainings for SafeChoice, developing and maintaining partnerships with mental health and behavioral health providers, supervision of staff and volunteers in collaboration with the Director of Shelter Services. The SafeChoice Shelter Supportive Services Manager provides leadership that aligns with agency values, supports direct service staff while modeling positive self care. This position provides effective on-site leadership, supervision, direct services when needed, assists with data entry and program reports.

Mission

• Gain approval for, track, and participate in activities that meet the organization's 1% for Social Change initiative.
• Incorporate the YWCA's commitment to social justice by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions. Seek opportunities for continued learning about racial, gender and class equity.
• Assure that participants, staff, volunteers, and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
• Provide leadership and direction to program staff, ensuring YWCA's commitment to racial and gender justice is embedded in program decisions and operations.

Program management and supervision

• Track expenses related to shelter services and operations.
• Work Closely with the Director of Shelter Services and Vice President of Domestic Violence Services to establish and maintain policies or procedures that meet the requirements of applicable contracts, grants, and state and federal laws.
• Identify and report on health and safety risks, accidents, incidents, injuries and property damage and comply with workplace policies and procedures for risk management and workplace health and safety.
• Ensure that all direct reports are in compliance with YWCA and grant/contract required domestic violence training, service provision, and reporting.
• Develop a crisis intervention training plan for SafeChoice staff, volunteers and interns.
• Develop and maintain a hotline training plan for SafeChoice staff, volunteers and interns.
• Supervise hotline volunteers and work closely with other SafeChoice volunteer supervisors.
• Work closely with the Director of Shelter Services to supervise a portion of shelter staff.
• Work closely with the Director of Shelter Services to ensure shelter participants have access to mental health and behavioral health supports.
• Create and manage schedules for mental health or behavioral health services provided on site, in collaboration with community partners.
• Facilitate team meetings, debriefings, and individual staff check-ins with all direct reports.
• Act as a liason with community partners, with an emphasis on mental and behavioral health providers.
• Provide information to local social service agencies regarding SafeChocie shelter services and statistics.
• Collaborate with the Family Services Manager to ensure supportive services are available and accessible to familes at shelter.
• Provide 24-hour back-up for shelter staff via work cell phone on a rotating basis, with colleagues.
• Assist with shift coverage for shelter, including evenings, overnights and weekends.
• Manage additional projects in relation to shelter services.
• Maintain compliance with local and internal regulations such as Washington Administrative Code, and confidentiality laws, mandatory reporting, and others as applicable.
• Ensure tracking and recording statistics through infonet.
• Attend and actively participate in organization and community meetings, as appropriate.
• Have valid driver's license, safe driving record and able to operate a vehicle
• Meet annual program training requirements.
• Provide additional support for SafeChoice services as needed.

Compensation details: 28.41-29.41 Hourly Wage

PI6ae88f0e9d0f-30070-35936100

Status: Fulltime

Hours: 40 hours per week (32 work, 8 company-sponsored time)

Schedule: Wednesday - Saturday 12p - 8:30p

Company Sponsored Time: We are piloting a 4-day, 32-hour work week, and YWCA will provide this role 8 hours of Company Sponsored Time for you to use on Fridays to maintain work-life balance while maintaining pay at 40 hours a week

Pay Range: $28.41 per hour + $.00 Bilingual Differential + 1.00 Weekend Differential

Benefits: Visit our Benefits and Perks Tab by Clicking Here

Summary

The SafeChoice Shelter Supportive Services Manager oversees mental and behavioral health partnerships to facilitate supportive and low barrier emergency shelter services to survivors of domestic violence. The SafeChoice shelter provides comprehensive support to victim/survivors of domestic violence, all services provided are trauma-informed, survivor-centered and in compliance with contract requirements. This position is responsible for planning crisis intervention trainings for SafeChoice, developing and maintaining partnerships with mental health and behavioral health providers, supervision of staff and volunteers in collaboration with the Director of Shelter Services. The SafeChoice Shelter Supportive Services Manager provides leadership that aligns with agency values, supports direct service staff while modeling positive self care. This position provides effective on-site leadership, supervision, direct services when needed, assists with data entry and program reports.

Mission

• Gain approval for, track, and participate in activities that meet the organization's 1% for Social Change initiative.
• Incorporate the YWCA's commitment to social justice by understanding how racism, sexism, classism, and other oppressions intersect and are embedded in institutions. Seek opportunities for continued learning about racial, gender and class equity.
• Assure that participants, staff, volunteers, and community partners are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background.
• Provide leadership and direction to program staff, ensuring YWCA's commitment to racial and gender justice is embedded in program decisions and operations.

Program management and supervision

• Track expenses related to shelter services and operations.
• Work Closely with the Director of Shelter Services and Vice President of Domestic Violence Services to establish and maintain policies or procedures that meet the requirements of applicable contracts, grants, and state and federal laws.
• Identify and report on health and safety risks, accidents, incidents, injuries and property damage and comply with workplace policies and procedures for risk management and workplace health and safety.
• Ensure that all direct reports are in compliance with YWCA and grant/contract required domestic violence training, service provision, and reporting.
• Develop a crisis intervention training plan for SafeChoice staff, volunteers and interns.
• Develop and maintain a hotline training plan for SafeChoice staff, volunteers and interns.
• Supervise hotline volunteers and work closely with other SafeChoice volunteer supervisors.
• Work closely with the Director of Shelter Services to supervise a portion of shelter staff.
• Work closely with the Director of Shelter Services to ensure shelter participants have access to mental health and behavioral health supports.
• Create and manage schedules for mental health or behavioral health services provided on site, in collaboration with community partners.
• Facilitate team meetings, debriefings, and individual staff check-ins with all direct reports.
• Act as a liason with community partners, with an emphasis on mental and behavioral health providers.
• Provide information to local social service agencies regarding SafeChocie shelter services and statistics.
• Collaborate with the Family Services Manager to ensure supportive services are available and accessible to familes at shelter.
• Provide 24-hour back-up for shelter staff via work cell phone on a rotating basis, with colleagues.
• Assist with shift coverage for shelter, including evenings, overnights and weekends.
• Manage additional projects in relation to shelter services.
• Maintain compliance with local and internal regulations such as Washington Administrative Code, and confidentiality laws, mandatory reporting, and others as applicable.
• Ensure tracking and recording statistics through infonet.
• Attend and actively participate in organization and community meetings, as appropriate.
• Have valid driver's license, safe driving record and able to operate a vehicle
• Meet annual program training requirements.
• Provide additional support for SafeChoice services as needed.

There is a strong social justice component to all positions within YWCA Clark County, requiring critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of anti-racism and grounding those principles in everyday work are required job skills and core values

Related education:

• Knowledge of trauma and best practices for creating a trauma-informed work environment for survivors receiving services.
• Has a strong working knowledge of racial equity and commitment to advance anti-racism and inclusion framework in programming, policies and practices
• Associate's degree in a social services, mental health or closely related field or 2 years equivalent experience in addition to the experience requirements listed below.

Required experience:

• Two years of experience providing advocacy to victims within a domestic violence program
• A minimum of fifty hours of training on domestic violence issues and advocacy within the past three years.

Additional preferred experience:

• One year of experience providing effective coaching, guidance, leadership, supervision to staff and/or volunteers.
• One year of experience working in shelter or residential services for persons impacted by trauma.
• One year of experience working in/with mental health or behavioral health services.

General Requirements:

• Complete and pass a background check;
• Complete the training requirements, pursuant to WAC 388-61A-1085 ;

Strong ability to lead: supervisors make sure the day-to-day work gets done; leaders do so while strategically motivating staff and volunteers to improve performance and further the mission of the organization.

Ability to work in a team: modify the way a challenge is resolved if it is in the best interest of the organization and participants to do so.

Strong project management skills: maintain a strategic focus while simultaneously managing multiple projects, deadlines, goals, and program needs.

Strong problem-solving skills: resourceful and able to resolve challenges while knowing when it's time to stop and ask questions or seek additional guidance.

Strong technological skills: effectively use common software programs (like MS Office, Excel, and PowerPoint) to fulfill position related expectations.

Strong soft-skills: adapt work and communication style to mitigate unnecessary tension, improve efficiency, increase morale, and make programmatic improvements with little or no prompting.

Compensation details: 28.41-29.41 Hourly Wage

PI44b63af451ac-34600-35936100

Job Description

Position Title: Case Manager - Emergency Shelter (Minneapolis, MN)

Our Saviour’s Community Services (OSCS) provides dignified shelter and housing for single
adults and basic education classes to adult English language learners in the Phillips
Community of South Minneapolis. OSCS takes its name from Our Saviour’s Lutheran Church,
which founded our programs in the early 1980s. In 2004, we became a legally and financially
independent nonprofit. We are not a religious organization. Find more about OSCS at
offer employees the ability to make a meaningful contribution to the community. We offer a flexible, hybrid working environment. We also provide excellent benefits to full-time and part-time (20+hours) employees, including generous Paid Time Off, Sick Time, Paid Holidays; Medical, Dental, and Vision coverage; Employer contributions toward premiums; Employer-paid Short and Long Term Disability and Life Insurance; professional development opportunities; voluntary benefit options including HSA; and participation in 401(k) retirement plan.

This Role:
The Shelter Case Manager is responsible for providing strength-based advocacy and case management services to residents of the Emergency Shelter within Our Saviour’s Community Services (OSCS). They specialize in providing support for adults facing social, economic, health, or addiction challenges. The Shelter Case Manager works collaboratively with other members of the Housing Team, as well as other Program staff members.

This position is non-exempt, full-time, regularly scheduled at 40 hours per week, M-F, between 8:00 am to 5:00 pm. This role is part of the Emergency Shelter Team and reports to the ES Program Manager.

Primary Duties and Responsibilities

• Provide case management services to residents of Our Saviour’s Shelter; meet weekly with individual residents to establish their personal goals and work toward a plan for self-sufficiency.
• Coordinate services with other case managers in the community
• Provide residents with current and appropriate information regarding employment, savings, housing, and other resources addressing their goals.
• Develop, plan, and implement programmatic experiences that inform and enrich the lives of residents.
• Conduct Coordinated Entry Screenings with all assigned residents and resident orientations.
• Onboard and provide residents with access to Housing Stabilization Services, including completing a Person-Centered Plan for eligible participants.
• Authorize bed extensions to residents when appropriate.
• Facilitate conflict resolution meetings between residents and promote a sense of community among the emergency shelter residents.
• Assist with crisis prevention/intervention to support housing stability; promote harm reduction education; respond to emergencies.
• Help arrange or provide residents’ transportation and access to medical, health, and social services; assist with forms to access housing and other potential benefits.
• Maintains detailed records and case notes of resident goals and progress promptly.
• Participate in regularly scheduled case review meetings with the case management team and monthly community meetings with residents.
• Performs required case management duties such as completing client data reporting and documenting, updating program materials, forms, housing applications, etc.
• Prepare and file reports, as required by Hennepin County and other appropriate OSH housing reports.
• Work cooperatively with internal and external stakeholders, such as Hennepin County,  outreach organizations, and volunteers that provide services to our residents.
• Assist the program director and shelter manager with various tasks, including but not limited to shopping, special project, etc.
• Helps train and onboard new staff.
• Works the front desk 1-4 times a month, depending on the need.

Required Skills and Abilities

• Demonstrated cultural fluency and commitment to diversity.
• Ability to demonstrate empathy and sympathy for others and use soft skills
• Knowledge and ability to utilize Harm Reduction and Housing First principles.
• Able to communicate effectively in writing, by phone, and in person
• Strong attention to detail and time management skills.
• Ability and willingness to learn about homelessness and factors impacting our participants.
• Ability to drive and use their own vehicle for client visits and servicing clients to appointments.
• Computer skills: Can use Google suite, Microsoft suite, emails, instant messaging, and other tech programs to complete tasks.
• Ability to move around, work on a desk and in front of a computer, sit for long periods, use keyboard and mouse, and perform repetitive motions such as typing, sorting, pinching, and other office routines.
• Ability to lift up to 50 pounds.

Experience and Qualification Requirements:

• Familiarity or trained in Homeless Management Information System (HMIS) and Casenote Software
• Background and experience in non-profit organizations, human services, and similar programs
• 4-year degree or equivalent in (social work, human services, sociology, or psychology)
• Licensed Social Worker (a plus)
• Demonstrate and maintain a good driving record, a reliable vehicle and insurance, and a valid driver’s license
• Ability to pass a criminal background check and pass and maintain an MN Department of Human Services background study.

Job Type: Full-Time, Non-exempt
Pay Rate : $19-21, hourly

Diversity, Equity & Inclusion
OSCS is committed to providing a supportive, inclusive work environment. We are an EEO/AA
employer and will not discriminate against any applicant or employee because of race, color,
creed, religion, ancestry, national origin, gender identity, sexual orientation, disability, age,
marital status, or status with regard to public assistance. We acknowledge that experience is
gained through a variety of settings and value informal experience in addition to formal
education and work history.

Disclaimer . This job description only summarizes the typical job functions, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties of this position. The organization has the sole discretion to amend this job description at any time.

Powered by JazzHR

T6BuoDlIwH