2,050 Shelter Manager jobs in the United States
Shelter Case Manager
Posted 3 days ago
Job Viewed
Job Description
The Salvation Army Midland Division Alton Shelter located in Alton, IL, is looking for a Shelter Case Manager. This individual will be responsible for providing case management services to Shelter clients. The individual in this position must also be able to perform duties in compliance with all active funding requirements and may be involved in reporting to grant funders. Position does not supervise other staff.
This is a full-time position, 40 hours per week, pay range is from $19.23- $21.15 per hour.
We are located at 116 E 5th St, Alton, IL 62002.
Essential Functions
This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by his/her supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
- Conduct the initial intake assessment of newly admitted shelter residents to determine eligibility client needs.
- Provide case management services to individuals and families in the shelter program using the Pathway of Hope approach and in accordance with the terms of all active grants.
- Conduct pre-screening and intake of clients Pathway of Hope client tools.
- Conduct goal setting steps with clients formulating change-oriented action plan.
- Conduct follow-up case management meetings with clients.
- Monitor and track the change goal attainment on the action plan.
- Utilize the intake and assessment activities to determine client eligibility and to match clients with resources.
- Identify and secure housing options, programs and and appropriate follow-up services for clients.
- Develop safe discharge plans for clients when exiting the shelter.
- Enter all client data, case management information and services into The Salvation Army Information Management System, (SIMS).
- Maintain client files, complete required client tools and documents, share pertinent information with key staff, keep ongoing case notes of client's progress and maintain case record in accordance with agency standards.
- Provide information and referral to clients for barriers assessed, such as health, education, employment, housing, utilities, financial literacy, etc. to improve client functioning and eliminate barriers to increase assets and obtain more permanent housing.
- Assist with other shelter duties as assigned.
- Complete program documentation as mandated by contract and policy and procedure in the approved data management reporting system.
- Propose to supervisor, and with approval, develop and implement programs for clients, conduct a life skill group periodically, or arrange for outside professionals to deliver the programs.
- Distribute food, vouchers, and/or checks as available to clients for purchases and payments and refer persons to other agencies if assistance is unavailable.
- Identify resources available in-service areas and maintain a current community resource guide to provide information and referral services and inform persons of the resources available to them.
- Network with community agencies and organizations to maximize services to persons and occasionally liaison between clients, The Salvation Army and other agencies.
- Record electronic and written client information in paper and computer records and maintain client confidentiality.
- Record statistical data and provide statistical reports in a timely manner.
- Case Manager will expend funding and in-kind gifts in a manner that conforms to spending deadlines and utilizes tracking methods prescribed by Salvation Army policy. All reports must be submitted in a timely manner.
- Meet with supervisor regularly to communicate case management activities and coordinate client care with other Corps programming.
General Duties
- Network with other agencies and organizations within the community to maximize services to our clients.
- Participate in staff meetings as directed.
- Maintain confidentiality, proper client staff boundaries and comply with Safe from Harm guidelines.
- Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors. This includes but is not limited to such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, visitors, and clients; respect of others' property and person; and professional and appropriate communication to and about clients, co-workers, and supervisors.
- Represent the shelter at meetings of affiliated groups within the community, as directed.
- Help provide telephone coverage, may collect and secure client program service fees and savings.
Minimum Qualifications
Requires a bachelor's degree in social work, psychology or other related field, accompanied by at least one year of work experience in human service delivery, administration, or management. Combination of training and work experience will be considered. Must be a team player, a self-starter, and perform well with minimum supervision. Excellent interpersonal skills, initiative and independent judgment and decision-making skills, independent and creative thinking. Must be supportive of The Salvation Army's mission and policies. The Position requires a high level of confidentiality. Good communication skills as well as the ability to work with diverse and challenging personalities are essential. Ability to type case notes and correspondence using Word and update Excel spreadsheets. Must possess or obtain Adult and Child CPR, First Aid and Blood Borne Pathogens certification and complete HMIS training within three months of employment. Appropriate driver license and pass TSA MVR check is a plus.
Knowledge of
Demonstrated knowledge of community agencies and the ability to network with them is essential. Conflict resolution skills are essential.
Physical and Working Conditions
Capable of performing the above essential duties in an office environment to include using a computer, answering phones, etc. Most work will be indoors in a temperature-controlled environment. Some duties may involve leaving the main job site to attend meetings and assist clients.
Employee Status
Normal work hours will be determined by supervisor.
Shelter Case Manager
Posted 3 days ago
Job Viewed
Job Description
The Salvation Army Midland Division Shelter located in Jefferson City, Missouri, is looking for a Case Manager! This is a full-time position with starting rate of pay at $20/hour. This position offers generous time off which includes 14 days paid holidays, sick time, personal days, and a floating holiday PLUS vacation. Full-Time employees are eligible to participate in Group Voluntary Life (based on age and smoking status).Company funded pension after 1 year of employment, optional 403b, and additional benefits can be purchased.
This position is expected to advance and support the Mission of The Salvation Army. Manages client cases in the Center of Hope Emergency Shelter and HUD Permanent Housing Programs. Position must perform duties in compliance with all active funding requirements and may be involved in reporting to grants funders. In the Shelter Director's absence, provides oversight of the program.
Job Responsibilities
The Case Manager is responsible for providing comprehensive case management services to clients of the Emergency Shelter and Permanent Housing Program. This includes conducting initial assessments, developing individualized goal plans, and supporting clients in achieving greater self-sufficiency.
Key responsibilities include:
Client Assessment & Planning
Conduct intake interviews and assessments to identify client needs and determine program eligibility.
Develop, implement, and monitor individualized case management plans, updating goals and progress notes regularly.
Encourage and support clients in accessing community resources and services.
Case Management & Client Support
Provide direct case management services to clients, including referrals to appropriate agencies for housing, medical, employment, education, and other supportive services.
Monitor client participation in employment and savings programs, therapeutic duties, and life skills development activities.
Assist with resolving client issues, participate in case conferences, and provide leadership support in the absence of the Shelter Director.
Program Coordination
Coordinate the HUD Permanent Housing Program, including client intakes, approvals, housing inspections, and funds management.
Facilitate and/or arrange life skills groups, workshops, and supportive programs designed to improve client functioning and remove barriers to permanent housing.
Compliance & Documentation
Maintain accurate and timely documentation in compliance with contracts, policies, grant requirements, and Salvation Army practices.
Enter client data into HMIS and ensure data quality.
Track and report program statistics to the administration office and other stakeholders as required.
Collaboration & Professional Conduct
Network with community agencies to strengthen referral partnerships and maximize client resources.
Participate in staff meetings and team collaborations.
Maintain confidentiality, uphold Safe From Harm guidelines, and demonstrate professionalism in all interactions with clients, staff, and community partners.
Foster a positive and respectful work environment through courteous, solution-focused communication and behavior.
A complete job description will be furnished at the time of interview.
Minimum Qualifications
Requires a bachelor's degree in social work, psychology, or other related field, accompanied by at least one year of work experience in human service delivery, administration, or management. Combination of education and experience may be considered. Ability to work with diverse and challenging personalities is essential. Must demonstrate good verbal and written communication skills and capable of enter and retrieve data from a computer. Proficient with Microsoft Office WORD, EXCEL, and email applications. Ability to relate to people in a courteous and professional manner/good interpersonal skill. Requires good organizational skills with the ability to handle multiple tasks at the same time. Must be a team player, a self-starter and perform well with minimum supervision and demonstrate ability to think independently and exercise sound judgment. Requires a high level of confidentiality. Valid driver's license and pass TSA MVR check, required. Must participate in HMIS and SIMS training and be certified for data entry into HMIS & SIMS within 60 days of employment, preferably within 30 days. Willingness to continue educational skills as necessary for job performance.
Shelter Case Manager
Posted 3 days ago
Job Viewed
Job Description
Position is eligible for a $1250 sign on bonus!
Are you a dedicated victim advocate who likes to provide supportive services to survivors of domestic violence? Please consider applying for this Monday- Friday day-time position to put your skills to good work!
Responsibilities:
Provide victim-centered, trauma-informed case management services to victims and their family.
Work with clients to locate and secure appropriate housing.
Offer emotional support, crisis intervention, safety planning and other services.
Answer domestic violence and PREA hotlines and provide support and referral
Assist clients with life skills development as needed
Create linkages and provide referrals to supportive services
Promote a work culture of inclusion and belonging
Requirements:
High School or GED and two year of experience working with victims of domestic violence or similar population required. Valid and clean NYS driver license. Reliable transportation. Associate’s or Bachelor’s Degree in related field preferred.
Benefits :
Generous time off benefits including 13 paid days off in your first year for full time employment (increases every year); and 56 hours of NYS Sick Leave; and 10 paid holidays plus 2 floating holidays; as well as major medical leave. Medical/dental/vision/life insurance, and 403b contributions after two years. Loan forgiveness program. Plus, gym, tuition and cell phone discounts and a 50% reduction in childcare tuition at A Child's Place. Come work for an agency that cares about their employees and community!
Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling. We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays. We work to achieve social justice in our community and to create a better understanding of those we serve.
As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.
Shelter Case Manager
Posted 3 days ago
Job Viewed
Job Description
Be a part of something that matters. Join our growing team to find meaning in your next career - the opportunity to make an impact in the lives of children and adults living with a mental illness, addiction or developmental disability. A chance to experience what it feels to be empowered and do the work you’re most passionate about. Our compassionate, caring employees are the heartbeat of our organization. We are a team of diverse individuals - clinicians, case managers, nurses, social workers and more - on a mission to change lives by helping the most vulnerable members of our community. We’re adding new opportunities every day! Explore our open positions to find a career that’s the right fit for you.
Join our team today and immerse yourself in a rewarding career for years to come!
Responsibilities:
• Provide intensive community-based services to seriously and persistently mentally ill individuals in the community
• Facilitate service linkage in the mental health and non-mental health, health system; coordinating and integrating services from multiple providers
• Provide direct service support including: transportation, coordinating treatment team meeting; filing applications for services; advocacy; escort to appointment; daily living skill remediation and money management
• Provide necessary resources to assist with housing linkage
• Maintain an individual’s clinical record (electronically) that accurately reflects all services provided on a timely basis and meets Agency and funding source standards
• Complete Daily Activities in the Electronic Clinical Record
• Follow documentation standards based on state and program requirements
• Meet level of service and care guidelines identified by the contract and program leadership
• Engage with individuals in the shelter, program, and other community locations
• Provide additional documentation required for clearance into other non-Oaks facilities (as needed)
• Work across multiple counties based on program need
• Collaborate with the Clinical Team and other stakeholders
• Travel throughout the state of New Jersey, and out of state travel in the tri-state area as needed
• Cooperate with all investigations, internal and externally
• Provide 24 hours/7 days a week on call crisis intervention on a rotating basis, including evenings and weekend
Benefits:
- Competitive base salary
- Medical and dental insurance
- Vision plan
- Retirement plan
- Flexible spending plans
- EXCELLENT time benefits for qualified positions!
- Opportunity for personal and career growth, including supervision towards professional licensure for eligible candidates
- Team-oriented environment – we practice the FISH! Philosophy
- Bachelor's degree (BA, BS, BSW) in human services field or a related field; plus
- 1 year relevant post-degree experience.
All positions require a valid driver’s license in good standing and pre-employment drug screening. Oaks Integrated Care considers applicants for all positions without regard to: race; color; religion; sex; national origin; age; sexual orientation; marital or veteran status; the presence of a medical condition, genetic information or handicap, unrelated to performing the tasks of the job; or any other legally protected status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Shelter Case Manager
Posted 4 days ago
Job Viewed
Job Description
Position is eligible for a $1250 sign on bonus!
Are you a dedicated victim advocate who likes to provide supportive services to survivors of domestic violence? Please consider applying for this Monday- Friday day-time position to put your skills to good work!
Responsibilities:
Provide victim-centered, trauma-informed case management services to victims and their family.
Work with clients to locate and secure appropriate housing.
Offer emotional support, crisis intervention, safety planning and other services.
Answer domestic violence and PREA hotlines and provide support and referral
Assist clients with life skills development as needed
Create linkages and provide referrals to supportive services
Promote a work culture of inclusion and belonging
Requirements:
High School or GED and two year of experience working with victims of domestic violence or similar population required. Valid and clean NYS driver license. Reliable transportation. Associate's or Bachelor's Degree in related field preferred.
Benefits :
Generous time off benefits including 13 paid days off in your first year for full time employment (increases every year); and 56 hours of NYS Sick Leave; and 10 paid holidays plus 2 floating holidays; as well as major medical leave. Medical/dental/vision/life insurance, and 403b contributions after two years. Loan forgiveness program. Plus, gym, tuition and cell phone discounts and a 50% reduction in childcare tuition at A Child's Place. Come work for an agency that cares about their employees and community!
Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling. We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays. We work to achieve social justice in our community and to create a better understanding of those we serve.
As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.
Shelter Case Manager
Posted 4 days ago
Job Viewed
Job Description
Title: Case Manager
Salary: $38,000 -$45,000
Locations: Multiple opportunities are available in the Bronx, Brooklyn and Manhattan in our Homeless Shelters
-
Ana’s Place (Bronx)
-
East Williamsburg Men’s Shelter (Brooklyn)
-
Fort Washington Men’s Shelter (Upper Manhattan)
-
Kenton Hall Men’s Shelter (Manhattan)
-
Marsha's House (Bronx)
-
New Providence Women’s Shelter ( Manhattan)
-
Third Street Men’s Shelter (Lower Manhattan)
Essential Duties and Responsibilities:
The essential duties of the Case Manager include but are not limited to the following activities:
-
Provide case management and counseling services by conducting intake, psychosocial and housing assessments of clients to identify and obtain financial entitlements, housing and other concrete services (Health Insurance, Food Stamps, SSI etc.)
-
In collaboration with each client, prepares and monitors an Independent Living Plan, identifying long and short-term objectives to be achieved
-
Identifies and makes referrals for community based treatment and support services
-
Counsels clients through individualized and group sessions on issues such as wellness self-management, maintaining sobriety, complying with medication, pursing employment, independent living skills etc.
-
Collaborates with on-site psychiatric provider/nursing/primary care to ensure each client has an aftercare plan
-
Maintains accurate and up to date written client documentation as required and in accord with city, federal, state and local agency regulations and guidelines
-
Inputs client information and updates into the database system
Qualifications:
-
Bachelor’s Degree in Social Work or related field of experience required
-
1-2 years of experience working with homeless mentally ill adults or other special needs population preferred
-
Excellent oral, writing and listening skills
-
Proficiency in computer required.
-
Bilingual or multilingual a plus
Job Details
Pay Type Salary
Employment Indicator Regular
Education Level Some College
Hiring Min Rate 42,000 USD
Hiring Max Rate 45,000 USD
Shelter Case Manager
Posted 4 days ago
Job Viewed
Job Description
About Lighthouse
Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.
Position Summary
The Case Manager will work directly with the families within Lighthouse's Emergency Family Shelter. The Case Manager will provide housing case management and connect households with resources to obtain and sustain housing. These services will focus on assisting households alleviate their immediate housing crisis, identify additional services needed and work with households to expedite their transition into positive, permanent housing. The ideal candidate will have great communication skills and critical thinking skills to coordinate services and resources for the household. The ideal candidate will also have great interpersonal skills to develop relationships with clients for continued engagement to resolve their homelessness.
Responsibilities & Duties
Perform screenings and intakes for the shelter program via the Homeless Management Information System (HMIS)
Maintain a caseload of 15-20 households,
Manage the nightly check-in process for the shelter program,
Provide nightly communication to the shelter team regarding new clients, exited clients, and any specific needs or requests,
Provide intensive, weekly case management to individuals and families experiencing homelessness,
Assist in providing weekly daytime or evening support at our shelter locations,.
Complete asset/needs assessments and assist clients in developing and implementing an Individual Service Plan outlining their goals and relevant action steps,
Use the Mainstream Benefits Access Tool to screen and connect households to appropriate benefits,
Screen and connect households to various internal and external housing programs and resources,
Assist households in searching for and locating affordable housing including securing documents needed to apply for housing,
Complete Housing Quality Standards (HQS) Inspections when moving a client into housing
Complete timely case notes and service transactions via HMIS and collect needed data to support the measurement of program outcomes,
Complete shelter exit interviews, and assist individuals transitioning out of shelter with discharge planning,
Refer clients to Follow-up Care program, upon exiting the shelter into housing,
Foster inter-agency collaborative solutions to help clients attain long-term stability,
Ensure the proper maintenance of client files and records,
Assist with rotating emergency phone support as needed,
And assist with after hours remote access to the building for clients, as needed.
Other Core Responsibilities
Maintain approval to transport clients and provide transportation services as needed.
Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with shelter, meet their goals, and attain long-term stability.
Ensure the proper maintenance of client related files and records.
Continuously improve and consistently implement various case management and data collection tools.
Implement and enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.
Assist with front-desk operations, answering phones, and crisis calls as needed.
Participate in internal and external task-forces and committees working to assist the homeless population.
Minimum Qualifications
Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
Associates degree
1-2 years' experience in a role directly or indirectly related to human/social services and/or case management
Ability to pass a rigorous background check including child welfare screenings and clearances
Reliable transportation to transport clients and maintenance of automobile insurance
Valid driver's license, Lighthouse reserves that right to require a driving record check with respect to any employee where driving is an essential function of the position.
Knowledgeable in with Microsoft Office Suite and Google Apps,
Flexibility and the capacity to prioritize tasks in a rapidly changing environment
Ability to multitask effectively in a fast paced environment
Ability to work with a challenging and diverse population
Ability to work evenings and weekends.
Preferred Qualifications
BSW from a 4-year accredited college or university or master's degree in a related field
2+ years' experience in a role directly or indirectly related to a human/social services and/or case management
An understanding of the social constructs impacting those experiencing economic instability,
Knowledge of the social services landscape in Oakland County and surrounding areas
HMIS experience
Ability to self-regulate and work independently while coordinating with other staff
An appetite for innovation and creative problem-solving
Harm Reduction, Trauma Informed Care, Housing First, and SPDAT training
Proven ability to work effectively with racially and ethnically diverse clients and teams
Experience in managing and leading teams
Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
Exceptional communication ability, both written and oral.
Ability to listen and accept feedback constructively.
Possess high emotional intelligence skills.
Unwavering personal integrity.
Ability to lead in a fast paced, demanding, constantly changing environment
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Physical Demands:
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent benefit package including medical, dental, vision, life, matching 401(k), and more.
This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Lighthouse is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.
Applicants should submit a cover letter and resume online via JobScore.
Applications will be accepted on a rolling basis, until the position is filled.
No phone or e-mail inquiries, please.
Be The First To Know
About the latest Shelter manager Jobs in United States !
Shelter Case Manager
Posted today
Job Viewed
Job Description
Job Description
About Lighthouse
Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States.
Position Summary
The Case Manager will work directly with the families within Lighthouse's Emergency Family Shelter. The Case Manager will provide housing case management and connect households with resources to obtain and sustain housing. These services will focus on assisting households alleviate their immediate housing crisis, identify additional services needed and work with households to expedite their transition into positive, permanent housing. The ideal candidate will have great communication skills and critical thinking skills to coordinate services and resources for the household. The ideal candidate will also have great interpersonal skills to develop relationships with clients for continued engagement to resolve their homelessness.
Responsibilities & Duties
Perform screenings and intakes for the shelter program via the Homeless Management Information System (HMIS)
Maintain a caseload of 15-20 households,
Manage the nightly check-in process for the shelter program,
Provide nightly communication to the shelter team regarding new clients, exited clients, and any specific needs or requests,
Provide intensive, weekly case management to individuals and families experiencing homelessness,
Assist in providing weekly daytime or evening support at our shelter locations,.
Complete asset/needs assessments and assist clients in developing and implementing an Individual Service Plan outlining their goals and relevant action steps,
Use the Mainstream Benefits Access Tool to screen and connect households to appropriate benefits,
Screen and connect households to various internal and external housing programs and resources,
Assist households in searching for and locating affordable housing including securing documents needed to apply for housing,
Complete Housing Quality Standards (HQS) Inspections when moving a client into housing
Complete timely case notes and service transactions via HMIS and collect needed data to support the measurement of program outcomes,
Complete shelter exit interviews, and assist individuals transitioning out of shelter with discharge planning,
Refer clients to Follow-up Care program, upon exiting the shelter into housing,
Foster inter-agency collaborative solutions to help clients attain long-term stability,
Ensure the proper maintenance of client files and records,
Assist with rotating emergency phone support as needed,
And assist with after hours remote access to the building for clients, as needed.
Other Core Responsibilities
Maintain approval to transport clients and provide transportation services as needed.
Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with shelter, meet their goals, and attain long-term stability.
Ensure the proper maintenance of client related files and records.
Continuously improve and consistently implement various case management and data collection tools.
Implement and enforce program rules, policies, and procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.
Assist with front-desk operations, answering phones, and crisis calls as needed.
Participate in internal and external task-forces and committees working to assist the homeless population.
Minimum Qualifications
Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
Associates degree
1-2 years’ experience in a role directly or indirectly related to human/social services and/or case management
Ability to pass a rigorous background check including child welfare screenings and clearances
Reliable transportation to transport clients and maintenance of automobile insurance
Valid driver’s license, Lighthouse reserves that right to require a driving record check with respect to any employee where driving is an essential function of the position.
Knowledgeable in with Microsoft Office Suite and Google Apps,
Flexibility and the capacity to prioritize tasks in a rapidly changing environment
Ability to multitask effectively in a fast paced environment
Ability to work with a challenging and diverse population
Ability to work evenings and weekends.
Preferred Qualifications
BSW from a 4-year accredited college or university or master’s degree in a related field
2+ years’ experience in a role directly or indirectly related to a human/social services and/or case management
An understanding of the social constructs impacting those experiencing economic instability,
Knowledge of the social services landscape in Oakland County and surrounding areas
HMIS experience
Ability to self-regulate and work independently while coordinating with other staff
An appetite for innovation and creative problem-solving
Harm Reduction, Trauma Informed Care, Housing First, and SPDAT training
Proven ability to work effectively with racially and ethnically diverse clients and teams
Experience in managing and leading teams
Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
Exceptional communication ability, both written and oral.
Ability to listen and accept feedback constructively.
Possess high emotional intelligence skills.
Unwavering personal integrity.
Ability to lead in a fast paced, demanding, constantly changing environment
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Physical Demands:
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact with domestic animals. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent benefit package including medical, dental, vision, life, matching 401(k), and more.
This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Lighthouse is an equal opportunity employer, and does not discriminate against any qualified individual based on race, creed, religion, national origin, color, status as a veteran, gender or gender identity, sex, age, sexual preference or orientation, marital status, disability, income, weight, or any other basis prohibited by law.
Applicants should submit a cover letter and resume online via JobScore .
Applications will be accepted on a rolling basis, until the position is filled.
No phone or e-mail inquiries, please.
Enhanced Shelter Case Manager
Posted 3 days ago
Job Viewed
Job Description
Enhanced Shelter Case Manager
LOCATION: Maple Court
POSTING DATE : September 10, 2025
REPORTS TO : THV Manager of Supportive Services - South
HOURS : Full-time, 40 hours per week, includes some on call evenings and weekends
PAY RANGE : $29.20 - 34.61 per hour
BENEFITS : Medical, dental, vision, retirement, life insurance, long-term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).
POSITION TYPE : Non-exempt position. This is unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU)
The Case Manager is responsible for assisting formerly homeless, asylum seeking individuals to stabilize in permanent housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to clients as needed, information and referral assistance, income support and coordination of community-building activities.
Responsibilitie s:
Information and Referral/Case Management
• Build effective relationships with clients.
• Provide information and referrals to clients, including through distribution of written material.
• Maintain updated information tools for tenant use in accessing community resources.
• Formally and informally, assess tenants as to current level of functioning and social service needs.
• Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.
• Work cooperatively with the Refugee Women's Alliance and Washington Migrant & Asylum Seeker Support (WA-MASS) programs on referrals and care coordination.
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet the needs of LIHI clients.
• Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in housing.
Community Building
• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.
• Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.
• Produce needed written materials, including community newsletters.
• Contribute to the development of a community that values cultural diversity.
Administrative
• Participate in staff meetings and planning sessions.
• Knowledge of FCS (Foundational Community Supports) and HMIS data systems preferred.
• Report regularly to Supportive Services Manager on programmatic issues.
• Maintain records of activities and contacts with tenants/agencies and case management records.
• Complete other records and reports as directed.
• Assist staff with administrative and program work related to the operating of supportive housing and social service projects at LIHI.
• Assist with preparation of spreadsheets, grants, funding applications, correspondence and reports as relate to the housing programs.
Other
• Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.
• Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.
• Perform other related duties as required.
Qualifications :
• Bachelor Degree in Social Work or related field, or Associate degree with 3 years of experience.
• Fluency in spoken and written language of Portuguese, Lingala, Spanish or French required.
• At least two years' experience working with a diverse population.
• CPR/First Aid desired
• Background in case management, resident advocacy, or related career is required
• Knowledge of referral resources including legal aid for asylum seekers.
• Experience working with confidential information
• Excellent written and communication skills
• Access to transportation
• Flexibility to work evenings or weekends as needed
• Must pass criminal background checks and drug screening test.
The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.
About us :
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 4,500 affordable housing units and manages over 2,500 units including rental housing, permanent supportive housing and transitional housing. The populations served include families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 1,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
Full-time, 40 hours per week, includes some on call evenings and weekends
Full-time, 40 hours per week, includes some on call evenings and weekends
Enhanced Shelter Case Manager
Posted 3 days ago
Job Viewed
Job Description
Enhanced Shelter Case Manager
LOCATION: Interbay Village th Ave W, Seattle, WA 98119
POSTING DATE : 5/30/2025
REPORTS TO : THV Manager of Supportive Services
HOURS : Full-time, 40 hours per week, includes some on call evenings and weekends
PAY RANGE : $28.35 - 33.60 per hour
BENEFITS : Medical, dental, vision, retirement, life insurance, long-term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).
POSITION TYPE : Non-exempt position. This is unionized position, represented by Local 8 of the Office of Professional Employees International Union (OPEIU)
The Case Manager is responsible for assisting formerly homeless, asylum seeking individuals to stabilize in permanent housing, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, providing informal counseling to clients as needed, information and referral assistance, income support and coordination of community-building activities.
Responsibilitie s:
Information and Referral/Case Management
• Build effective relationships with clients.
• Provide information and referrals to clients, including through distribution of written material.
• Maintain updated information tools for tenant use in accessing community resources.
• Formally and informally, assess tenants as to current level of functioning and social service needs.
• Offer case management for selected clients, either referred by building management as at risk of eviction or self-identified.
• Work cooperatively with the Refugee Women's Alliance and Washington Migrant & Asylum Seeker Support (WA-MASS) programs on referrals and care coordination.
• Make referrals or initiate services to address mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet the needs of LIHI clients.
• Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in housing.
Community Building
• Coordinate with community organizations, public agencies, and volunteers to provide on-and off-site activities for clients.
• Initiate and encourage client involvement in community-building activities, such as community meetings, meals, and support groups.
• Produce needed written materials, including community newsletters.
• Contribute to the development of a community that values cultural diversity.
Administrative
• Participate in staff meetings and planning sessions.
• Knowledge of FCS (Foundational Community Supports) and HMIS data systems preferred.
• Report regularly to Supportive Services Manager on programmatic issues.
• Maintain records of activities and contacts with tenants/agencies and case management records.
• Complete other records and reports as directed.
• Assist staff with administrative and program work related to the operating of supportive housing and social service projects at LIHI.
• Assist with preparation of spreadsheets, grants, funding applications, correspondence and reports as relate to the housing programs.
Other
• Participate in public policy advocacy efforts including recruiting clients to attend public meetings and testify at hearings.
• Participate in fundraising for Supportive Services by providing information and feedback for grant applications; and helping establish community contacts.
• Perform other related duties as required.
Qualifications :
• Bachelor Degree in Social Work or related field, or Associate degree with 3 years of experience.
• Fluency in spoken and written language of Portuguese, Lingala, Spanish or French required.
• At least two years' experience working with a diverse population.
• CPR/First Aid desired
• Background in case management, resident advocacy, or related career is required
• Knowledge of referral resources including legal aid for asylum seekers.
• Experience working with confidential information
• Excellent written and communication skills
• Access to transportation
• Flexibility to work evenings or weekends as needed
• Must pass criminal background checks and drug screening test.
The Low Income Housing Institute is an equal opportunity employer. Qualified members of historically marginalized and underrepresented communities are encouraged to apply. LIHI participates in the e-verify system.
About us :
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 4,500 affordable housing units and manages over 2,500 units including rental housing, permanent supportive housing and transitional housing. The populations served include families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 1,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
Full-time, 40 hours per week, includes some on call evenings and weekends
Full-time, 40 hours per week, includes some on call evenings and weekends