505 Shift Management jobs in the United States

Join to apply for the Workforce Management Analyst role at SCAN 1 day ago Be among the first 25 applicants Join to apply for the Workforce Management Analyst role at SCAN Get AI-powered advice on this job and more exclusive features. About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas, and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit or follow us on LinkedIn; Facebook; and Twitter. About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas, and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit or follow us on LinkedIn; Facebook; and Twitter. The Job The Workforce Management Analyst is responsible for forecasting, scheduling, and real-time monitoring to ensure the Telesales and Sales Support teams are adequately staffed to meet service and performance targets. This role supports resource planning during critical periods like the Annual Enrollment Period (AEP), tracking and meeting annual budget requirements and provides key insights to optimize efficiency and agent experience. Collaborate with sales management team to obtain all the necessary information to adequately support planning, forecasting and facilitate decision making. You Will Workforce Planning & Forecasting Build and maintain volume forecasts and staffing models using historical data, seasonality trends, and input from business stakeholders. Align resource plans with marketing campaigns, sales goals, and enrollment timelines. Assist with capacity planning to support hiring and training decisions. Scheduling & Staffing Optimization Create agent schedules to meet service level goals while optimizing labor efficiency. Monitor adherence, manage real-time staffing adjustments, and support time-off planning Real-Time & Intraday Management Oversee real-time queues and system performance, responding quickly to service disruptions. Communicate intraday adjustments and impacts to leadership and team leads. Reporting & Performance Analysis Deliver actionable reports on staffing, service levels, productivity, and forecast accuracy. Identify trends, gaps, and recommend improvements in processes and resourcing. Track and meet annual budget requirements. Systems & Tools Utilize WFM software (e.g., NICE, Verint, Genesys) for scheduling, monitoring, and reporting. Collaborate with IT or vendors to resolve system issues and optimize tool functionality. Collaboration & Support Act as the centralized WFM resource across Telesales and Sales Support functions. Partner with Sales, Marketing, and Operations to support shared goals and seasonal readiness. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals. Other duties as assigned. Your Qualifications Bachelor's Degree in Business, Operations, Statistics, or related field preferred; or equivalent experience Certified Workforce Planning Professional (CWPP), Six Sigma, or PMP a plus. 2–4 years in workforce management, contact center support, or sales operations, ideally in a Medicare Advantage or healthcare setting. Proficiency in WFM tools (e.g., Genesys, NICE, Verint, Calabrio) and strong Excel skills (pivot tables, formulas). Familiarity with Salesforce, Five9, Genesys Cloud, or similar platforms is a plus. Strong forecasting, capacity planning, and real-time monitoring capabilities. Ability to interpret data, identify issues, and recommend actionable improvements. Excellent communication skills with the ability to explain data insights to diverse stakeholders. Collaborative, organized, and adaptable in a fast-paced, high-volume environment. What's in it for you? Base Pay Range: $25.38 to $6.33 per hour Work Mode: Mostly Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at SCAN by 2x Get notified about new Workforce Management Analyst jobs in Long Beach, CA . 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Description About SCAN SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas, and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit or follow us on LinkedIn; Facebook; and Twitter. The Job The Workforce Management Analyst is responsible for forecasting, scheduling, and real-time monitoring to ensure the Telesales and Sales Support teams are adequately staffed to meet service and performance targets. This role supports resource planning during critical periods like the Annual Enrollment Period (AEP), tracking and meeting annual budget requirements and provides key insights to optimize efficiency and agent experience. Collaborate with sales management team to obtain all the necessary information to adequately support planning, forecasting and facilitate decision making. You Will Workforce Planning & Forecasting Build and maintain volume forecasts and staffing models using historical data, seasonality trends, and input from business stakeholders. Align resource plans with marketing campaigns, sales goals, and enrollment timelines. Assist with capacity planning to support hiring and training decisions. Scheduling & Staffing Optimization Create agent schedules to meet service level goals while optimizing labor efficiency. Monitor adherence, manage real-time staffing adjustments, and support time-off planning Real-Time & Intraday Management Oversee real-time queues and system performance, responding quickly to service disruptions. Communicate intraday adjustments and impacts to leadership and team leads. Reporting & Performance Analysis Deliver actionable reports on staffing, service levels, productivity, and forecast accuracy. Identify trends, gaps, and recommend improvements in processes and resourcing. Track and meet annual budget requirements. Systems & Tools Utilize WFM software (e.g., NICE, Verint, Genesys) for scheduling, monitoring, and reporting. Collaborate with IT or vendors to resolve system issues and optimize tool functionality. Collaboration & Support Act as the centralized WFM resource across Telesales and Sales Support functions. Partner with Sales, Marketing, and Operations to support shared goals and seasonal readiness. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. Your Qualifications Bachelor's Degree in Business, Operations, Statistics, or related field preferred; or equivalent experience Certified Workforce Planning Professional (CWPP), Six Sigma, or PMP a plus. 2-4 years in workforce management, contact center support, or sales operations, ideally in a Medicare Advantage or healthcare setting. Proficiency in WFM tools (e.g., Genesys, NICE, Verint, Calabrio) and strong Excel skills (pivot tables, formulas). Familiarity with Salesforce, Five9, Genesys Cloud, or similar platforms is a plus. Strong forecasting, capacity planning, and real-time monitoring capabilities. Ability to interpret data, identify issues, and recommend actionable improvements. Excellent communication skills with the ability to explain data insights to diverse stakeholders. Collaborative, organized, and adaptable in a fast-paced, high-volume environment. What's in it for you? Base Pay Range: $25.38 to $36.33 per hour Work Mode: Mostly Remote An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days Excellent 401(k) Retirement Saving Plan with employer match Robust employee recognition program Tuition reimbursement An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JE1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Workforce Real-Time Scheduling Specialist

Location: Remote, candidate must be authorized to work in the United States and live in the US

Schedule: Monday - Friday, 11:30 AM to 8:00 PM Eastern Time

Duration: W2 contract, 6 months

Pay Range: $16-$19/hr. DOE

About the Project

This position supports the contact center operations for a major public health initiative. You'll help monitor and adjust staffing levels in real time to ensure customer service goals are consistently met while minimizing labor spend. This is a critical role in improving both operational efficiency and the caller experience.

We are seeking a detail-oriented and tech-savvy Workforce Real-Time Scheduling Specialist to join our contact center support team. In this role, you'll play a key part in ensuring staffing levels are optimized in real time across multiple phone lines and service channels. You'll collaborate with a team of Workforce Representatives and contact center leadership to maintain service level goals while helping to minimize labor costs.

This position is ideal for someone with prior experience in contact center workforce operations, strong Microsoft Excel skills, and the ability to make confident decisions in a fast-paced, virtual environment.

Key Responsibilities

• Monitor daily attendance and make real-time scheduling adjustments in workforce management software
• Shift agents between queues/skills to meet service levels across multiple phone lines
• Identify and report irregular agent behavior (e.g., extended lunches/breaks) to leadership
• Coordinate with Workforce Rep Associates to ensure sufficient staffing coverage across all teams
• Meet weekly with contact center leadership to support long-term staffing strategy
• Create and maintain daily, weekly, and monthly staffing and performance reports using Microsoft Excel
• Support operational needs Sunday through Thursday (9:00 AM - 5:30 PM Central Time)

Required Qualifications

• 2+ years of experience working in a contact center environment
• 2-5 years of experience using Microsoft Excel, including pivot tables and charts
• General understanding of contact center workflows and service level management
• Reliable and consistent attendance history over the past two years
• Ability to work independently, stay focused for long periods, and make quick decisions under pressure
• Familiarity with numeric keypad (10-key) usage is a plus

Preferred Qualifications

• Experience with workforce management software (e.g., NICE InContact CXone)
• Prior experience in real-time adherence or workforce coordination roles
• Background supporting healthcare contact centers is a plus

Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

The Workforce Coordinator is responsible for ensuring optimal staffing levels to meet operational demands while fostering a positive work environment for employees. Key responsibilities include monitoring daily staffing, collaborating with department managers for shift coverage, assisting in recruitment and onboarding processes, and maintaining accurate records of employee availability and skills. Additionally, the coordinator tracks attendance and manages time-off requests, all while contributing to strategic workforce planning initiatives. The role requires strong organizational, problem-solving, and communication skills, as well as adaptability to changing circumstances.

• 0-2 years of experience.
• 3-5 years of experience preferred

• High School Diploma/GED; bachelor's degree preferred

• Proactively monitor daily staffing levels, making necessary adjustments to schedules to effectively support operational requirements.
• Collaborate closely with department managers to ensure that all shifts are sufficiently covered.
• Provide support in the recruitment, hiring, and onboarding processes for new employees, contributing to a seamless integration
• Develop and maintain employee schedules, managing shift swaps and coverage for absences to facilitate a smooth workflow.
• Maintain accurate records of employee availability and skill sets to ensure optimal staffing decisions.
• Work in partnership with Human Resources and management on strategic workforce planning initiatives.
• Track and record employee attendance while managing time-off requests in a fair and consistent manner.
• Meet all KPI requirements