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565 Shift Management jobs in the United States

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Shift Management and Store Leadership

62523 Decatur, Illinois McDonald's

Posted 6 days ago

Tap Again To Close

Job Description

Join our Team - we see great things in our future together ! + Starting Pay up to $20 an hour ! (depending on previous experience) + Up to $,000 in Tuition Assistance every year ! + FREE meals ( 4,000-6,000 yearly value) on days you work ! + 401 K retirement program* (never too early to be thinking about being retired an on a beach) ! * for those 21 yr and older with 1 year of service + PTO Program: accrue up to 2 Weeks each year + Free Uniforms accrue up to 3 Weeks - After 5 years of certified Management Service Store Managers - up to 4 weeks of accrued PTO + Build relationships and friendships that last a Lifetime ! + Mentor and positively influence the lives of crew, customers and fellow managers + Blue Cross Blue Shield Insurance (after Mgmt training is certified) Apply and call office ) to setup up a 1-on-1 interview or come in on any Tuesday 3 - 5 pm during Open Interviews. Your path to success starts here. Requsition ID: PDX_MC_D71FCED3-639F-48F FE9163F250_80198 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact <>. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

View Now

Shift Management and Store Leadership

62523 Decatur, Illinois McDonald's

Posted 6 days ago

Tap Again To Close

Job Description

Join our Team - we see great things in our future together ! + Starting Pay up to $20 an hour ! (depending on previous experience) + Up to $,000 in Tuition Assistance every year ! + FREE meals ( 4,000-6,000 yearly value) on days you work ! + 401 K retirement program* (never too early to be thinking about being retired an on a beach) ! * for those 21 yr and older with 1 year of service + PTO Program: accrue up to 2 Weeks each year + Free Uniforms accrue up to 3 Weeks - After 5 years of certified Management Service Store Managers - up to 4 weeks of accrued PTO + Build relationships and friendships that last a Lifetime ! + Mentor and positively influence the lives of crew, customers and fellow managers + Blue Cross Blue Shield Insurance (after Mgmt training is certified) Apply and call office ) to setup up a 1-on-1 interview or come in on any Tuesday 3 - 5 pm during Open Interviews. Your path to success starts here. Requsition ID: PDX_MC_D71FCED3-639F-48F FE9163F250_8288 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact <>. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

View Now

Shift Management and Store Leadership

62523 Decatur, Illinois McDonald's

Posted 6 days ago

Tap Again To Close

Job Description

Join our Team - we see great things in our future together ! + Starting Pay up to $20 an hour ! (depending on previous experience) + Up to $,000 in Tuition Assistance every year ! + FREE meals ( 4,000-6,000 yearly value) on days you work ! + 401 K retirement program* (never too early to be thinking about being retired an on a beach) ! * for those 21 yr and older with 1 year of service + PTO Program: accrue up to 2 Weeks each year + Free Uniforms accrue up to 3 Weeks - After 5 years of certified Management Service Store Managers - up to 4 weeks of accrued PTO + Build relationships and friendships that last a Lifetime ! + Mentor and positively influence the lives of crew, customers and fellow managers + Blue Cross Blue Shield Insurance (after Mgmt training is certified) Apply and call office ) to setup up a 1-on-1 interview or come in on any Tuesday 3 - 5 pm during Open Interviews. Your path to success starts here. Requsition ID: PDX_MC_D71FCED3-639F-48F FE9163F250_8602 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact <>. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

View Now

Shift Management and Store Leadership

62523 Decatur, Illinois McDonald's

Posted 6 days ago

Tap Again To Close

Job Description

Join our Team - we see great things in our future together ! + Starting Pay up to $20 an hour ! (depending on previous experience) + Up to $,000 in Tuition Assistance every year ! + FREE meals ( 4,000-6,000 yearly value) on days you work ! + 401 K retirement program* (never too early to be thinking about being retired an on a beach) ! * for those 21 yr and older with 1 year of service + PTO Program: accrue up to 2 Weeks each year + Free Uniforms accrue up to 3 Weeks - After 5 years of certified Management Service Store Managers - up to 4 weeks of accrued PTO + Build relationships and friendships that last a Lifetime ! + Mentor and positively influence the lives of crew, customers and fellow managers + Blue Cross Blue Shield Insurance (after Mgmt training is certified) Apply and call office ) to setup up a 1-on-1 interview or come in on any Tuesday 3 - 5 pm during Open Interviews. Your path to success starts here. Requsition ID: PDX_MC_D71FCED3-639F-48F FE9163F250_8333 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact <>. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

View Now

Shift Management and Store Leadership

62523 Decatur, Illinois McDonald's

Posted 6 days ago

Tap Again To Close

Job Description

Join our Team - we see great things in our future together ! + Starting Pay up to $20 an hour ! (depending on previous experience) + Up to $,000 in Tuition Assistance every year ! + FREE meals ( 4,000-6,000 yearly value) on days you work ! + 401 K retirement program* (never too early to be thinking about being retired an on a beach) ! * for those 21 yr and older with 1 year of service + PTO Program: accrue up to 2 Weeks each year + Free Uniforms accrue up to 3 Weeks - After 5 years of certified Management Service Store Managers - up to 4 weeks of accrued PTO + Build relationships and friendships that last a Lifetime ! + Mentor and positively influence the lives of crew, customers and fellow managers + Blue Cross Blue Shield Insurance (after Mgmt training is certified) Apply and call office ) to setup up a 1-on-1 interview or come in on any Tuesday 3 - 5 pm during Open Interviews. Your path to success starts here. Requsition ID: PDX_MC_D71FCED3-639F-48F FE9163F250_9095 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact <>. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

View Now

Shift Management and Store Leadership

62535 Forsyth, Illinois McDonald's

Posted 6 days ago

Tap Again To Close

Job Description

Join our Team - we see great things in our future together ! + Starting Pay up to $20 an hour ! (depending on previous experience) + Up to $,000 in Tuition Assistance every year ! + FREE meals ( 4,000-6,000 yearly value) on days you work ! + 401 K retirement program* (never too early to be thinking about being retired an on a beach) ! * for those 21 yr and older with 1 year of service + PTO Program: accrue up to 2 Weeks each year + Free Uniforms accrue up to 3 Weeks - After 5 years of certified Management Service Store Managers - up to 4 weeks of accrued PTO + Build relationships and friendships that last a Lifetime ! + Mentor and positively influence the lives of crew, customers and fellow managers + Blue Cross Blue Shield Insurance (after Mgmt training is certified) Apply and call office ) to setup up a 1-on-1 interview or come in on any Tuesday 3 - 5 pm during Open Interviews. Your path to success starts here. Requsition ID: PDX_MC_D71FCED3-639F-48F FE9163F250_8827 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact <>. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

View Now

Workforce Management Admin

28245 Charlotte, North Carolina Charter Communications

Posted 1 day ago

Tap Again To Close

Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you get excited by new innovations in technology? Are you someone who enjoys leveraging data to create a better experience for customers and employees? Analytical, strategic, and tech-savvy? Then working within our Business Planning & Workforce Management Team at Spectrum may be a great fit for you.

At Spectrum, we keep our customers connected across a 41-state footprint. Our Business Planning & Workforce Management Team creates actionable budgets, forecasts, and engagement strategies that support the needs of customers and employees. Utilizing their ability to anticipate workforce needs and adapt to market changes, this team helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

This role will oversee workforce management scheduling and reporting ensuring our agents can connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR WORKFROCE MANAGEMENT ADMINS ENJOY MOST

Utilizing scheduling software to determine the proper shift coverage and meet service level metrics by adjusting center resources to accommodate changes in call volume/service activity or resource availability
Monitoring real-time adherence, call statistics, and communicating with supervisors to ensure on-phone and off-phone activity is managed efficiently throughout the day
Managing and tracking scheduled and unscheduled absences and entering real-time exceptions into eWorkforce Management
Updating leadership on staffing issues, performance measures, call statistics, and providing input on forecast projections and staffing requirements

On a given day you facilitate learning to develop participants skill sets. This includes a variety of delivery methods including classroom learning, team meetings, virtual sessions and virtual learning debriefs through a variety of delivery methods.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

Education : Bachelor's degree in Communications, Business, related field, or equivalent experience
Experience : Workforce Management scheduling and forecasting software experience: 2+ years; Inbound Contact Center environment experience: 2+ years
Abilities : Analyze and interpret data; Communicate orally and in writing with all levels of management; Prioritize and organize effectively with multiple projects and tasks; Work independently and with others; Make decisions and solve problems while working under pressure; Maintain confidentiality
Skills : Microsoft Office applications (Word, Excel, PowerPoint, Outlook); Use scheduling and workforce management software (e.g. Aspect eWorkforce Management and Real Time Adherence software)
Knowledge : Cable television products and services

Required Qualifications

Experience : Multi-channel Contact Center Management

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth : The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
Learning Culture : We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams : Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

Apply now, connect a friend to this opportunity or sign up for job alerts!

CWF

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

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Workforce Management Analyst

33412 Royal Palm Estates, Florida UNITERS N.A.

Posted 1 day ago

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Job Description

The Workforce Management Analyst will lead the workforce department and set up the systems and structure to support Real Time Analysis, reporting, routing skills, queues, IVR set up.

The role will also be a pivotal driver in the architecture of the workforce management system.

Essential Functions

● Creates reports and dashboards on historical data and forecasting results from applicable systems.

● Analyzes data and recommends talent management solutions for implementation.

● Monitors real time performance across all business units.

● Analyzes and develops weekly recommendations for scheduling to meet operation commitments.

Required Skills & Education

● Strong understanding of Erlang C.

● Expert level experience with workforce management software.

● Solid understanding of workforce management as relates to day to day business operations.

● Excellent verbal and written communication skills required.

● High School Diploma or GED.

● Minimum 6 months of workforce analyst experience in a contact center environment.

What You'll Love About Working Here

Friendly Team Environment

Comprehensive benefits package including Medical, Dental, Vision, Life & Disability Insurance, and 401k

Generous PTO Policy including 2 weeks of PTO accrual in first year

Tuition Reimbursement

Learn more about us at

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Workforce Management Admin

27560 Morrisville, North Carolina Charter Communications

Posted 1 day ago

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Job Description

Are you positive and proactive with a passion for workforce management? Do you enjoy working in a fast-paced, collaborative environment? Organized, analytical, and good communicator? Then you'll thrive as a Workforce Management Admin for the Customer Service Reliability team at Spectrum.

Customer Service Reliability Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.

BE PART OF THE CONNECTION

This role will oversee workforce management scheduling and reporting ensuring our agents can connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR WORKFROCE MANAGEMENT ADMINS ENJOY MOST

Utilizing scheduling software to determine the proper shift coverage and meet service level metrics by adjusting center resources to accommodate changes in call volume/service activity or resource availability
Monitoring real-time adherence, call statistics, and communicating with supervisors to ensure on-phone and off-phone activity is managed efficiently throughout the day
Managing and tracking scheduled and unscheduled absences and entering real-time exceptions into eWorkforce Management
Updating leadership on staffing issues, performance measures, call statistics, and providing input on forecast projections and staffing requirements

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

Education : Bachelor's degree in Communications, Business, related field, or equivalent experience
Experience : Workforce Management scheduling and forecasting software experience: 2+ years; Inbound Contact Center environment experience: 2+ years
Abilities : Analyze and interpret data; Communicate orally and in writing with all levels of management; Prioritize and organize effectively with multiple projects and tasks; Work independently and with others; Make decisions and solve problems while working under pressure; Maintain confidentiality
Skills : Microsoft Office applications (Word, Excel, PowerPoint, Outlook); Use scheduling and workforce management software (e.g. Aspect eWorkforce Management and Real Time Adherence software)
Knowledge : Cable television products and services

Preferred Qualifications

Experience : Multi-channel Contact Center Management

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth : The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
Learning Culture : We invest in your learning, and provide paid training and coaching to help you succeed
Supportive Teams : Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

Apply now, connect a friend to this opportunity or sign up for job alerts!

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Workforce Management Analyst

90899 Long Beach, California Scangroup

Posted 1 day ago

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Job Description

Description

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas, and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Workforce Management Analyst is responsible for forecasting, scheduling, and real-time monitoring to ensure the Telesales and Sales Support teams are adequately staffed to meet service and performance targets. This role supports resource planning during critical periods like the Annual Enrollment Period (AEP), tracking and meeting annual budget requirements and provides key insights to optimize efficiency and agent experience. Collaborate with sales management team to obtain all the necessary information to adequately support planning, forecasting and facilitate decision making.

You Will

Workforce Planning & Forecasting

Build and maintain volume forecasts and staffing models using historical data, seasonality trends, and input from business stakeholders.
Align resource plans with marketing campaigns, sales goals, and enrollment timelines.
Assist with capacity planning to support hiring and training decisions.

Scheduling & Staffing Optimization

Create agent schedules to meet service level goals while optimizing labor efficiency.
Monitor adherence, manage real-time staffing adjustments, and support time-off planning

Real-Time & Intraday Management

Oversee real-time queues and system performance, responding quickly to service disruptions.
Communicate intraday adjustments and impacts to leadership and team leads.

Reporting & Performance Analysis

Deliver actionable reports on staffing, service levels, productivity, and forecast accuracy.
Identify trends, gaps, and recommend improvements in processes and resourcing.
Track and meet annual budget requirements.

Systems & Tools

Utilize WFM software (e.g., NICE, Verint, Genesys) for scheduling, monitoring, and reporting.
Collaborate with IT or vendors to resolve system issues and optimize tool functionality.

Collaboration & Support

Act as the centralized WFM resource across Telesales and Sales Support functions.
Partner with Sales, Marketing, and Operations to support shared goals and seasonal readiness.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

Bachelor's Degree in Business, Operations, Statistics, or related field preferred; or equivalent experience
Certified Workforce Planning Professional (CWPP), Six Sigma, or PMP a plus.
2-4 years in workforce management, contact center support, or sales operations, ideally in a Medicare Advantage or healthcare setting.
Proficiency in WFM tools (e.g., Genesys, NICE, Verint, Calabrio) and strong Excel skills (pivot tables, formulas).
Familiarity with Salesforce, Five9, Genesys Cloud, or similar platforms is a plus.
Strong forecasting, capacity planning, and real-time monitoring capabilities.
Ability to interpret data, identify issues, and recommend actionable improvements.
Excellent communication skills with the ability to explain data insights to diverse stakeholders.
Collaborative, organized, and adaptable in a fast-paced, high-volume environment.

What's in it for you?

Base Pay Range: $25.38 to $36.33 per hour
Work Mode: Mostly Remote
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO) along with 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
Excellent 401(k) Retirement Saving Plan with employer match
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

#LI-JE1

#LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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565 Shift Management jobs in the United States

Shift Management and Store Leadership

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Shift Management and Store Leadership

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Shift Management and Store Leadership

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Shift Management and Store Leadership

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Shift Management and Store Leadership

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Shift Management and Store Leadership

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Workforce Management Admin

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Workforce Management Analyst

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Workforce Management Admin

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Workforce Management Analyst

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