206 Software Implementation jobs in the United States

• $65,000 - $80,000 based on experience
• Monday - Friday 7 am - 4 pm in the office
• First six months this position is non-exempt/salaried and transitions into exempt status following the successful training period
• Medical, Dental, Vision, Long-term Disability, Accidental death/dismemberment, 401(k), and Life insurance
• Benefit premiums for the employee on several health plans are paid 100% by the company.
• After one year of service, ABI will begin to pay a graduated schedule to cover the health premiums of all dependents over time.

• Become an expert and understand all functions of ABIMM

• Provide Level 1 and 2 client support which includes:
  • Process and document client requests through the internal CRM system and communicate resolutions
  • Troubleshoot and research client issues through collaboration with other consultants
  • Coordinate with in-house staff on prioritizing/completing client tickets and outstanding requests
  • Flexibility to provide occasional/critical support in off hours for client emergencies

• 1-5 years of relevant work experience Software/Systems Consulting or Analysis
• Bachelor's degree from a four-year college or university
• High-Level Customer Service Experience Client-centric approach to work

• Training & Development Experience or Experience in Education/Teaching
• Familiarity with sports, entertainment, event industry, or workforce management systems

• Proficient in Microsoft Office Suite, Google G Suite, or similar
• Superior verbal and written communication skills
• Excellent Customer Service Skills
• Detail-oriented and meticulous
• Critical Thinker
• Ability to take initiative
• Multi-Tasker
• Travel nationally may be needed ~5-10%

• You will be onboarded and begin extensive training in our core product, ABIMM .
• At day 60 you will be "signing off" on your level 1 knowledge(LS1) of ABIMM .
• You will shadow other employees who are working on direct product support with our clients.
• At the end of this period, you will be regularly working with our team and clients on basic support with your knowledge of ABIMM .

• You will have regularly scheduled times to assist our clients with basic product support.
• You will attend regularly scheduled meetings with both new and senior members of our team to learn more about the industry and ABIMM .
• You will begin shadowing trainings and other projects to grow and refine your knowledge and skills.

• You will begin level 2 training on ABIMM with senior members of our team.
• You will continue, and increase, your level of involvement on projects.

• You will have completed level 2 sign-offs and be cleared for more advanced support and projects.
• You will shadow product trainings, complete our "train the trainer" program, and begin to train clients on your own.
• Around the 1 year mark you will be on your way to a subject matter expert in ABIMM , our clients, and our industry. You will begin to focus more on new client implementations, existing client consulting projects, and advanced support.

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. As an Implementation Specialist, you will play a key role in onboarding new customers and helping them successfully implement our ECP software to meet their clinical, operational, and business needs. You will serve as the primary contact during the initial implementation phase, owning training from sales close to full use of the ECP software. This includes project managing through the process, troubleshooting issues, identifying & mitigating churn risks, and providing proactive solutions when needed. Your main goal will be to drive customers to value quickly, with a focus on minimizing time to value. Responsibilities: Lead project management, system setup, and user training, helping communities leverage our software to address their clinical, operational, and business challenges. Handle and resolve issues as they arise, offering timely solutions while escalating high-risk items that may impact customer retention. Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, all while maintaining a high standard of customer care and service. Drive rapid and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value. Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on-site visits to ensure optimal use of the ECP software. Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress. Leverage CRM project management tools to track key project milestones, communicate internally, and ensure timely delivery of implementation tasks. Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience. Collaborate with team members to achieve collective goals, contributing to the success of ongoing implementation projects and tasks. Serve as an advocate for customers' needs, collaborating with cross-functional teams including engineering, product management, customer success and support to deliver effective solutions. Minimum Requirements: Bachelor's degree required 2+ years of customer facing experience 1+ years implementing SAAS software Software or web-based implementation experience Excellent organizational, presentation, and communication skills A love for working with people to help them solve real-world problems Experience working with project management software Experience working with ECP or another provider of assisted living software is a bonus Ability to travel as needed (expected up to 25% on average, based on customer demand) #J-18808-Ljbffr

ConvergePoint is the leading compliance software provider on the SharePoint and Office 365 platforms. ConvergePoint boasts five full-featured software products for the complete life-cycle management of your Policies & Procedures, Contracts, Conflict of Interest Disclosures, Safety & Incident Tracking, and Investigative Case Management. With workflow builders, version control, audit trails, keyword search, custom data fields, dashboards, reporting, and more, ConvergePoint provides industry best practices and U.S. based support. ConvergePoint currently serves customers across the United States, Canada, United Kingdom, and Australia. Customers include midsize, large, and Fortune 500 companies across all industries. Job Title: Implementation Specialist As an Implementation Specialist, you will be responsible for managing our software implementations. The ideal candidate will have experience in training new customers in the software space, a background in supporting customers during the onboarding process, and excellent communication skills. Salary: $58,000.00 - $76,000.00 / Yearly #J-18808-Ljbffr

• Set up, configure, deliver, and support software implementation projects, including on-site client work.
• Work with customer and internal teams to understand business requirements and configure the software solution to meet the customer's requirements.
• Consult with client on best practices for software setup/configuration.
• Perform advanced diagnostics and troubleshooting for PTG software.
• Perform internal quality assurance testing to ensure that the software will function properly in the client's environment.
• Train end users on the software to ensure their ability to effectively use the software.
• Collaborate with clients, project managers and developers to help test, maintain and monitor software trends and work to implement solutions to address client issues.
• Communicate efficiently and effectively both internally with the implementation team as well as with clients.
• Facilitate client user acceptance testing (UAT) and go live support.
• Deliver an exceptional customer experience.
• Other duties may be assigned, as necessary

• Bachelor's degree and 1-2 years of experience with software implementation, configuration, and installation.
• Strong SQL Server experience and knowledge
• Basic understanding of Windows development techniques and Microsoft development tools/ environments.
• Ability to communicate technical information to both technical and non-technical clients.
• A strong analytical skills & technical aptitude and enjoy troubleshooting intermediate to complex technical issues.
• Ability to work both in a team setting and independently.
• Excellent communication skills, both written and oral.
• Comfortable gathering information from business users.
• Ability to travel within the United States (up to 50%).
• Because this position has access to criminal justice information, you must be able to complete Criminal Justice Information Services (CJIS) related training and pass a secondary FBI Level background check. CJIS background checks are only currently available to US and Canadian citizens.

• Experience in municipal court system.
• Experience with court case management systems.
• Experience with Jira.
• Experience with Smartsheet
• Advanced SQL and server knowledge.

Join to apply for the Software Implementation Specialist role at Raptor Technologies . The Implementation Specialist is a key position to support Raptor Technologies' continued growth and expanding our market leading position by project managing successful implementations for our clients. Candidates residing in the PST/MST time zones or those willing to work standard hours within these time zones are strongly preferred. Job Duties & Responsibilities Meets with customers following the sale to demonstrate features and functions of the software. Completes system configuration tasks as assigned by management. Manages routine implementations with small-market customers. Demonstrates well-rounded knowledge of Raptor products. Adheres to departmental processes and procedures and maintains systems of record. Configures and customizes software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe, and SchoolPass according to client requirements. Sends recap emails to provide clients with summaries of the call, additional resources, and relevant information. Maintains accurate and up-to-date records in Salesforce, ensuring proper data entry, Chatter management, and document uploads. Conducts product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules. Handles auxiliary tasks such as CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned. Projects manage our T3 clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer modules. Qualifications Bachelor's degree in a business-related or technical field. 3+ years of relevant experience in project management and customer-centric roles. Strong knowledge of software and applications. Technical knowledge and experience. Excellent leadership skills and confidence in giving directions. Attention to detail with strong problem-solving skills. Strategic and analytical thinking. Excellent communication skills - written and oral. Ability to work PST/MST working hours (preferred). Must possess and maintain a valid driver's license to meet job-related travel and transportation needs. The Implementation Specialist is a key position to support Raptor Technologies' continued growth and expanding our market leading position by project managing successful implementations for our clients. Candidates residing in the PST/MST time zones or those willing to work standard hours within these time zones are strongly preferred. Additional Details Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: IT Services, IT Consulting, Software Development Referrals increase your chances of interviewing at Raptor Technologies by 2x. #J-18808-Ljbffr

• Bachelor's degree in Computer Science or Information Systems and/or five years of experience in the information technology field.
• Linux and/or Windows skills.
• Proficient in SQL and/or MySQL.
• Must be a team player with excellent communication and problem-solving skills and have experience working with customers across teams.
• Ability to learn new technologies and take pride in your work.

• Responsible for installing third-party software, including integration with Ellucian's Banner ERP, configuring applications for the Marist environment and SSO, and deploying software in a high-availability environment with automated failover where possible.
• Continued maintenance and support of on-site 3rd party software by applying all upgrades and patches, debug software issues and apply customization as needed. Within 5:00 AM System Maintenance Window, migrate processes to Production.
• Provide back-end technical support to application. programmers and application administrators for on-site 3rd party software.
• Following standards, write, maintain and document Linux and Windows scripts needed in support of Banner integration to 3rd party software.
• Assist with identifying opportunities to enhance or improve business processes via integration, or, as necessary, minimize the impact of integration on those processes.
• Provide support as needed for Banner related tasks/projects.
• Provide 24/7 on-call on a rotational basis support.
• Other duties as assigned.

• Familiar with Microsoft SQL and MySQL/Maria DB.
• Familiar with Ellucian Banner ERP.
• Linux and Windows skills.
• Familiar with Tomcat and/or IIS/Apache Administration.
• Familiar with Bash or CMD PowerShell.

• 3 weeks of paid vacation. 4 weeks of paid vacation beginning in the 6th year of employment.
• Unlimited paid sick time.
• 14+ paid holidays per year.
• Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate. Flexible Spending Accounts (FSA) and Dependent Care (FSD).
• Life insurance.
• Generous short-term and long-term disability programs and workers compensation.
• 403(b) defined contribution plan:
  • First 6 years University contributes 7.5%, Employee contributes a mandatory 4%.
  • University contribution increases to 10.5% in year 7, and 12% after 15 years.
  • Employee contribution decreases to 1% in year 7. Remains 1% thereafter.
  • Typical eligibility requirements: 1 year of service and 1,000 hours with Marist University.
• 403(b) Tax Deferred Annuity - Roth option available. Voluntary, up to IRS maximum contribution.
• Tuition Benefits:
  • Up to 16 undergraduate credits per semester. Up to 18 graduate credit per academic calendar. Eligibility extends to employee, spouse, and dependent children under age 26.
  • University pays 100% tuition only.
  • Eligible dependents may be Reimbursed up to 2,000 per semester towards tuition at another accredited institution.

• Research and Education
• Prototyping
• Management

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

We are seeking a Software Implementation Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life-cycle to define, design, develop and implement custom software solutions using Appian's low-code platform for our commercial clients. This includes working within an agile environment to understand our client's business processes and technical needs, launch new relational data models in production, and developing APIs to integrate with multiple systems. You will also collaborate with client's technical teams and business users as needed throughout the entire software and development life cycle and drive adoption by empowering clients to become self-sufficient with building process applications on their own.

This role is based at our Headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

To be successful in this role, you need:

• The ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and an affinity for asking "why" and solving the right problems
• History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
• Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers (preferred)

Basic qualifications:

• 1+ years of experience with hands-on software development or technical consulting
• Experience with object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
• Willingness to travel; 20% to support customer engagement

#LI-KC1

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit appian.com. (Nasdaq: APPN)

Follow Appian: LinkedIn.

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian's Applicant & Candidate Privacy Notice

ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products. 

As an Implementation Specialist, you will play a key role in onboarding new customers and helping them successfully implement our ECP software to meet their clinical, operational, and business needs. You will serve as the primary contact during the initial implementation phase, owning training from sales close to full use of the ECP software. This includes project managing through the process, troubleshooting issues, identifying & mitigating churn risks, and providing proactive solutions when needed. Your main goal will be to drive customers to value quickly, with a focus on minimizing time to value. 

• Lead project management, system setup, and user training, helping communities leverage our software to address their clinical, operational, and business challenges. 
• Handle and resolve issues as they arise, offering timely solutions while escalating high-risk items that may impact customer retention. 
• Proactively identify and address potential churn risks, implementing effective mitigation strategies to ensure customer satisfaction and retention, all while maintaining a high standard of customer care and service. 
• Drive rapid and successful system adoption by guiding customers through the launch phase and ensuring quick time-to-value. 
• Provide expert product and service guidance to customers via phone, email, Zoom (on-camera), and on-site visits to ensure optimal use of the ECP software. 
• Maintain accurate and up-to-date customer records in the CRM, ensuring timely updates of account information and project progress. 
• Leverage CRM project management tools to track key project milestones, communicate internally, and ensure timely delivery of implementation tasks. 
• Generate product & service reports by analyzing customer data, providing actionable insights to improve their experience. 
• Collaborate with team members to achieve collective goals, contributing to the success of ongoing implementation projects and tasks. 
• Serve as an advocate for customers' needs, collaborating with cross-functional teams including engineering, product management, customer success and support to deliver effective solutions. 

Requirements

• Bachelor's degree required 
• 2+ years of customer facing experience 
• 1+ years implementing SAAS software
• Software or web-based implementation experience  
• Excellent organizational, presentation, and communication skills  
• A love for working with people to help them solve real-world problems 
• Experience working with project management software 
• Experience working with ECP or another provider of assisted living software is a bonus 
• Ability to travel as needed (expected up to 25% on average, based on customer demand)

• Lead end-to-end implementation of Spectra for members and business partners, including planning, scheduling, and resource management.
• Coordinate project priorities and allocate team resources efficiently.
• Identify and mitigate risks to ensure successful project delivery.

• Serve as the primary point of contact for members and business partners throughout the implementation lifecycle.
• Gather business requirements, manage expectations, and provide regular project updates.

• Collaborate with internal teams, members, and business partners to design, configure, and tailor software to meet specific business requirements.
• Work with internal team members to build business rules, integrations, and reports.

• Provide training and support to users to ensure effective system usage and adoption of best practices.

• Recommend enhancements to the implementation process and support the creation of best practices and documentation.
• Maintain comprehensive project records, including status reports, configuration notes, and issue logs.

• Support PRISM's core values and contribute to the success of organizational strategic goals and objectives.
• Present to the Technology Committee, Board, or other committees as needed.

• Act as a subject matter expert liaison between PRISM and software vendors.
• Lead or support data conversion efforts, including financial balancing, data analysis, database mapping, and direct data manipulation.
• Participate in Agile Scrum teams, assuming roles such as Scrum Master, Product Owner Proxy, or Developer.
• Engage in Agile ceremonies: daily stand-ups, sprint planning, retrospectives, and sprint reviews.

• Bachelor's degree in Information Systems, Business Administration, or related field (or equivalent experience).
• 5+ years of experience in software claims system implementation or project management.
• Experience working with claims system users; public entities preferred.
• Strong understanding of claims management systems, software implementation strategies, and data conversion techniques.
• Excellent communication, leadership, and client-facing skills.
• Familiarity with Agile methodologies and Scrum practices.
• SQL Server Administration and Development.