4,846 Software Support jobs in the United States

About Us:
BlewComm, Inc is a forward-thinking organization dedicated to providing exceptional technology solutions and support to our clients. We pride ourselves on fostering a collaborative and innovative work environment that empowers our employees to thrive.

Job Summary:
We are seeking a skilled and motivated Remote IT Support Specialist to join our dynamic team. In this role, you will be responsible for providing technical support to our clients and internal staff, ensuring smooth operation of IT systems, and resolving any technical issues that arise. Your expertise will contribute to enhancing user satisfaction and maintaining the overall efficiency of our IT infrastructure.

Key Responsibilities:
- Provide first-level technical support to clients and staff via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Assist users with application software and hardware-related inquiries, including installations and configurations.
- Maintain and update documentation for IT processes, user guides, and troubleshooting techniques.
- Collaborate with other IT team members to escalate complex issues and implement solutions.
- Monitor and respond to support tickets in a timely manner, ensuring high levels of customer satisfaction.
- Conduct regular system maintenance and updates to ensure optimal performance.
- Educate users on best practices for IT security and data protection.
- Stay current with emerging technologies and IT trends to provide effective support.

Qualifications:
- Proven experience in IT support or a similar role, preferably in a remote setting.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with operating systems (Windows, macOS, Linux) and software applications (MS Office, troubleshooting tools).
- Experience with remote support tools and ticketing systems.
- Excellent problem-solving skills and the ability to work independently.
- Strong communication skills, both verbal and written, with a customer-oriented approach.
- Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified) are a plus.

What We Offer:
- Competitive salary and benefits package.
- Flexible working hours and remote work opportunities.
- Professional development and training programs.
- A collaborative and inclusive work environment.
- Opportunities for career advancement.

Software Support Specialist (Full-Time Direct Hire Opportunity)

Location: Onsite in St. Paul, MN

Salary: $50,000-$2,000 (VP did say he'd go up to 70,000)

Location: St. Paul/Vadnais Heights

Must-haves:

-the networking aspect of windows/microsoft 11 fleuncy/SQL is huge withing the networking peice/IT programming/installation

PRIMARY PURPOSE

Troubleshoot and support Interfacing and Networking issues related to Breeze Connect and Ascent Connect as well as the installation of software. Provide technical support and professional service in an enthusiastic and professional manner with focus on Networking, Interfacing, and software related products. Work with the Technical Support and Professional Services teams, whenever necessary, to provide the highest level of customer service and technical support on all products.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS

· Maintain accurate records for all customer contacts including Account, Contact, Asset, Opportunities and Case records in the CRM database.

· Provide prompt and courteous responses to customer inquiries, issues, or application questions. Determine when questions/issues should be answered or transferred to technical support for remediation. Take responsibility for satisfaction of the customer through ownership of customer issues through resolution. Ensure proper documentation at all times.

· Follow procedural work instruction and standard operating procedures for the department including but not limited to: Technical Support, HL7 Interface, CRM documentation, Sales Order Entry, RMA entry, HIPAA Security.

· Provide education and documentation to customers that will allow them to use products in an efficient manner.

· Responsible for service and support revenue generation including Referring potential support agreement sales opportunities to UCSA sales team and new system leads to Field Sales Reps, quoting and pursuing software and hardware upgrade sale opportunities, quoting and pursuing software option sales, and quoting professional services.

· Provide sales technical support, when necessary, which will include general applications questions and/or product demonstrations.

· Provide management with timely written reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.

· Maintain close communication with professional services, technical support, quality

assurance, training, marketing, product management, software engineering, service, and validation staff to successfully support new products and software, and share customer issues.

· Customer Response Center Phone Management: All Implementation Specialists will adhere to department procedures prescribed for ACD line call center support.

· Accept other responsibilities as assigned.

· Complete training as identified by standard operating procedures and procedural work instructions.

· Regular attendance is an essential job function.

· Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement

JOB SPECIFICATIONS:

· BS in physical sciences, computer science, or equivalent.

· Minimum 2-year degree required.

· Familiarity with cardiorespiratory diagnostic equipment.

· Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.

· High computer proficiency and strong organization skills.

· Demonstrate a strong desire to succeed, integrity and a professional demeanor.

Line of Business: Med Device - providing cardiorespiratory health solutions

-We develop, manufacture, and market non-invasive diagnostic systems for detecting, classifying and managing cardiorespiratory disease.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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• Provides high level diagnosis tostaff,andtakes over open issues as needed.
• Provides inbound phone, web or email software support to resolvecomplexclient inquiries and problems effectivelyand efficiently.
  • Analyzes data reports, forms, and web technologies.
  • Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler'sclient management systemto create, track, and/or update details on the specifics ofclient issue(s).
• Submitsclient issues to developmentor implementationteam for resolution,as needed.
• Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
• Provides training to client end-usersby phone or webinar.
• Createsor enhancesdocumentation throughout the supportprocess.
• Contributesto company knowledge library and/or Tyler Community.
• May participate in Early Adopter activities.
• May participate in User Group meetings and activities.
• Mentors new staff to ensure guidance is provided on an ongoing basis.
• Reviews release documentation and provides feedback to appropriate staff.
• May participate in transitional services for new clients in their initial post-live period.
• Trains new staff to ensure they are learning the products they support and to ensure they are following the appropriate departmental procedures.
• May provide input to Manager for performance evaluations on other staff.
• Commits to expanding technological skills and knowledge of the Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook and Safety Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.

• Bachelor's degreein related field or equivalenttraining orexperience.
• Excellent interpersonal skills.
• Ability to make sound, effective and timely decisions along with the ability to solve problems involving complex issues.
• Excellent decision making, time management andproblem solvingskills involving root cause diagnosis and thinking out of the box.
• Excellentorganizational skills.
• Stronganalytical ability, particularly in a technical environment.
• Excellent written andverbal communication skills.
• Solidknowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Proficiencyworking withrelational databases orSQLpreferred.
• Experience working with.NET framework (involving HTML, XSL, XML, and related technologies)preferred.
• Knowledgeable with Microsoft Office.
• Knowledge and understanding of software development tools a plus.

College Station, Texas | Troy, Michigan

0-5%

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

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Requisition Number:2024-5352

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
  
• 401 (k) with generous company match
  
• Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
  
• 100% employer paid Life Insurance and Long-Term Disability Insurance
  
• Paid Parental Leave
  
• Fully Funded Tuition Education Programs
  
• Employee Stock Purchase Plan
  
• Excellent career advancement and training opportunities to support your career growth
  
• Employee Discounts and much more!
  

• Act as the first point of communication for end users, providing exemplary customer service and support.
  
• Relay important user feedback and issues to the development team to drive product improvements.
  
• Resolve customer inquiries promptly, with a deep commitment to customer satisfaction.
  
• Work closely with management to support decision-making that aligns with user needs and business objectives.
  
• Serve as an advocate for the end user, ensuring their voice is heard and considered in the development process.
  

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  
• Strong communication skills, capable of translating customer feedback into actionable insights.
  
• A customer-first mindset, always prioritizing the needs and experiences of the end user.
  
• The ability to work collaboratively with a cross-functional team, particularly bridging the gap with developers.
  
• A proactive approach to problem-solving and customer support.
  

Job Title

Software Support Specialist

Job Type

Full-time

Location

Fort Collins, CO US (Primary)

Category

Software Development

Minimum Education Required

Bachelor's Degree

Career Level

Staff

Job Description

Job Title: Software Support Specialist at Trihydro Corporation

Location: Fort Collins, Colorado

Job Summary:
Trihydro, one of the top environmental and engineering consulting firms in the country, is seeking a Software Support Specialist to join our Technology Services Solutions team. In this role, you will support users of Trihydro's software products and solutions by providing a positive user experience through timely support and training.
As a Support Specialist, your responsibility will be to ensure customer satisfaction by providing technical assistance, troubleshooting issues, and enhancing overall user experience. You will be a strong advocate for and adhere to our privacy, security, and intellectual property standards and policies regarding Trihydro's software. You will serve as the primary point of contact for users who encounter problems or need guidance on using our software effectively.

This full-time position requires approximately 40-45 hours per week and involves a blend of strong communication skills, and problem-solving abilities. If you thrive in a fast-paced, collaborative environment, this opportunity is ideal for you.

Key Responsibilities:

• Support requests submitted via email, phone, voicemail, and product support pages.
• Receive, triage, and resolve incoming support tickets using our support ticketing system (currently Samanage), assessing urgency and severity to determine appropriate response or escalation.
• Escalate complex or high-priority issues to development, database, or system administration teams using DevOps.
• Conduct user onboarding, training sessions, both scheduled and as-needed.
• Maintain and update support documentation, training materials, FAQs, and knowledge base articles.
• Draft and distribute product release notes to users.
• Learn the function and intent of each software product to apply effective troubleshooting techniques.
• Document recurring issues and customer feedback to help identify product improvement opportunities.
• Assist with basic software testing and validation of bug fixes or new features as needed.
• Participate in team meetings to discuss product enhancements and support trends.

• Have a B.S. in Computer Science or related field; or have a minimum of 5 years of experience conducting software support
• Strong commitment to customer service
• Strong technical and problem-solving skills, including attention to detail, accuracy and completeness
• Strong communicator, both orally and written, with the ability to communicate effectively with customers and team members
• Pride and ownership in each task and working relationship
• Experience with iOS and Android applications.
• Ability to work with a multidisciplinary team.
• Understand user interface and user experience best practices
• Understand the importance of time management and possess excellent organizational skills.
• Experience troubleshooting software.
• Organized, self-motivated, and able to manage multiple tasks efficiently.
• Experience with support or IT ticketing systems (Samanage experience preferred but not required).
• Familiarity with software development processes and tools (DevOps experience preferred but not required).

• Industry-leading 401(k) retirement plan, including a 6% discretionary match
• Paid time off including vacation, flex, sick, paid family medical leave, and holiday pay
• Comprehensive health insurance program (medical, dental, vision, and prescription)
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment
• Mentoring and opportunities for professional advancement
• Best-in-class safety culture

Job Type

Full-time

Description

Job Title: Software Support Specialist

Reports to: Phone Support Supervisor

Department: Service

Location: 808 Timberlake Road, Fairmont, MN 56031

Position Summary: Primarily assists customers over the phone to remotely diagnose software related problems and guide customers through the resolution of problems. Installs, modifies, and makes minor repairs to customer equipment, and provides technical assistance and training to system users by performing the following duties. Provides internal support for field technicians deployed to customer facilities.

Exhibit and promote the following values:

• Curious Attitude: An employee who is curious is motivated to take time to question and explore new things to find answers that will ensure the best outcomes for the organization.
• Focus on Quality: An employee who values quality has integrity and produces results that meet high standards set by the organization.
• Passion for Service: An employee who is service-oriented displays a positive behavior and responds to customers using good business practices to meet their needs and expectations.
• Dedicated Spirit: A dedicated employee is one who takes ownership of their role and the whole organization to ensure that goals are achieved.

• Provides phone support for Kahler customers primarily related to Kahler-produced software.
• Installs or assists service personnel in installing software, hardware, and peripheral components such as monitors, keyboards, printers, and disk drives on the user's premises.
• Responds to customer inquiries related to Kahler software.
• Refers major software problems to the Group Leader or Phone Support Manager for remediation.
• Loads specified software packages, such as Kahler-written software, operating systems, and drivers, onto customer computers.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system software, hardware, and general operator problems over the phone.
• Instructs users in the use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Provide customers or internal company groups with help desk, network services, or other information systems.
• Provide status updates and completion information to the Phone Support Manager via HubSpot data entry, voicemail, e-mail, or in-person communication.
• Effective communication and decision-making assist customers in diagnosing and resolving issues associated with Kahler equipment.
• Accommodate in-house software testing for Software Engineering and provide a written report of problems or bugs encountered internally or in the field.
• Completes ERP documentation before the end of each day as needed. Reports will reflect the time worked and all supplies and materials used.
• This Job description is not comprehensive, and all employees must be flexible, and willing to perform other duties as assigned by their supervisor.

• DEPENDABILITY AND RELIABILITY: Performs all duties and assignments whether or not supervision is present.
• COMMUNICATION SKILLS: Expresses ideas, information, and instruction in a positive and effective manner.
• TEAMWORK and COOPERATION: Works cooperatively with coworkers and supervisor. Acts as an effective team member with other employees through cooperation.
• JUDGMENT: Makes reasonable and appropriate decisions.
• ADAPTABILITY: Readily and effectively adjusts to changing ideas and activities.
• ROLE MODELING: Acts as a good role model for other employees.
• CREATIVITY: Shows imagination and innovation in solving problems.
• ATTENDANCE: Reliably reports for work as scheduled, works OT when requested.
• SAFETY: Follows all safety rules and works in a safe manner.
• PRODUCTIVITY: Produces an acceptable amount of work, of sufficient quality in an appropriate amount of time.

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Herndon, Virginia

0-5%

• Provide timely front-line application support to Tyler customers and partners by phone, e-mail, and chat
• Develop and maintain positive relationships with customers to drive proper application usage
• Assist end users to identify, analyze, resolve and document solutions to support requests
• Properly triage and escalate distribute support requests as needed
• Provide clear communication and liaison between both technical and non-technical customers and team members
• Engage and coordinate with appropriate Subject Matter Experts across the business to see solutions to completion
• Contribute to the development processes and maintenance of departmental best practices, documentation, and manuals
• Collaborate with team members and management define and prioritize tasks important for customer satisfaction
• Participate in an on-call support rotation structure with other team members to coordinate emergency support
• Represent Tyler in a positive manner at all times
• Perform other duties as required

• Have excellent verbal and written communication skills, especially from a customer service perspective
• Be an independent problem solver and a self-starter
• Demonstrate a strong understanding of troubleshooting principles related to web applications including root cause analysis
• Experience with the Microsoft Office suite (specifically Outlook, Word, and Excel)
• Strong familiarity with SDLC and associated processes
• Working knowledge of Java and JavaScript
• Strong functional SQL skills and knowledge of relational databases with a willingness to continuously improve technical knowledge
• Ability to prioritize tasks and manage time effectively
• Able to obtain and maintain a U.S. Government Clearance
• Team player who works well in a close-knit, collaborative, results-driven environment

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-6843

#LI-Hybrid

#LI-SB1

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The Software Support Specialist handles issues which may require some research, thought, and troubleshooting skills.The Software Support Specialist will provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. You will learn how to ensure timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues. The Software Support Specialist is expected to continually grow and expand knowledge of the product.

Latham, New York

0-5%

• Provides inbound phone, web, or email software support to resolve complex technical client inquiries and problems effectively and efficiently
• Analyzes data reports, forms, and web technologies
• Uses and programs SQL to resolve basic to moderate issues
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations
• Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s)
• Assist Implementation Specialists and Project Managers in establishing issue priorities to ensure a timely and effective response and solution
• May assist with writing estimates for software modification specifications and documentation of support processes
• May submit client issues to development team for resolution as needed.
  Work on critical, highly complex customer problems that will spanning multiple applications and environments
• Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required
• May provide training to client end-users (typically via webinar)
• Creates or enhances documentation throughout the support process
• Contributes to company knowledge library and/or Tyler Community
• May participate in Early Adopter activities
• May participate in User Group meetings and activities
• Troubleshoot application deployments, recreate customer issues, and build proof of concept applications
• Write and interpret configuration scripts for customer environments to install programs, configure logging, and modify configuration files
• Apply advanced troubleshooting techniques to provide unique solutions depending on customer use cases
• Commits to expanding technological skills and knowledge of the Tyler products
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies
• Participate in the achievement of subject level agreements
• May participate in On Call coverage and may require shifts outside of normal business hours
• Communicate professionally, clearly, and appropriately with clients and coworkers
• Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients
• Solve problems effectively in an ever-evolving environment
• Demonstrate proficient knowledge of support processes, problem management tools and procedures
• Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients' confidence in the organization
• Maintain composure under pressure
• Resolve issues of easy-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications
• Work effectively both independently and in a team-oriented environment
• Assist other team members
• Provide limited hardware and operating system support
• Effectively utilize available resources
• Accurately record all details and progress in incident tracking system(s)

• Previous experience required in a software support position, or in a position which demonstrates systems knowledge and experience is a plus
• Excellent interpersonal skills.
• Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues
• Strong organizational skills
• Effective analytical ability, particularly in a technical environment
• Excellent written and verbal communication skills
• Basic knowledge and understanding of database structures including fields, tables, views, database objects, etc.
• Experience working with relational databases or SQL preferred.
• Knowledgeable with Microsoft Office
• Knowledge and understanding of software development tools a plus.
• Ability to travel preferred
• Must be local to Latham, NY
• Must be willing to fill a shift that supports our clients between 6:00 am and 8:00 pm EST

Salary will generally fall between $25 - $29 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2025-7216

#LI-Hybrid

#LI-NT1