11,574 Software Support jobs in the United States
Software Support Analyst
80113 Centennial, Colorado
Teledyne
Posted 2 days ago
Job Viewed
Job Description
**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**This position is fully onsite, remote work not available.**
**Teledyne Monitor Labs (TML)** has more than 40 year's global experience in the design and manufacture of continuous emission monitoring systems (CEMS), process monitoring, industrial sensors and instruments, ambient monitoring and software.
**Software Support Analyst**
As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is accomplished by understanding basic Windows administration, data analysis, and very basic programming skills. The analyst will be quality assuring single server Windows computer systems for operations, email, local web hosting, SQL Server databases, MS Office and Adobe products, as well as proprietary air pollution monitoring and reporting applications. The ideal candidate will be detail orientated and a motivated self-starter, have excellent people skills, math skills, and communication skills, be computer and database savvy, may have general air quality or basic chemistry knowledge, works well in a team environment, and is always focused on customer satisfaction. This position represents an excellent opportunity for an individual to work in a team environment with dedicated professionals focused on customer satisfaction with growth potential.
**Essential Duties/Responsibilities**
+ Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
+ Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success.
+ Ensures effective and persevering completion of customer call tickets.
+ Follows all quality management procedures for prioritization and recordkeeping.
+ Updates call center call case database which tracks call case issues and progress.
+ Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.
+ Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs.
**Qualifications**
+ If you have excellent customer service skills from another industry, or you have experience or education in an environmental science application, and consider yourself tech-savvy, please apply!
+ High level of accuracy and attention to detail.
+ Excellent verbal and written communication skills concise and complete.
+ Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.
+ Ability to prepare reports, exercise discretion when dealing with confidential information.
+ Ability to work well with remote plant personnel and internally in a team setting.
+ Bachelor's degree from four-year College or University or Equivalent Experience.
+ Current valid driver's license required. - US Citizen/Perm Resident/ Other US Person. Physical & Mental Requirements:
+ Will occasionally stand/walk/talk/hear/stoop, bend, kneel or crouch/push or pull, carry or lift 10-50 lbs. and will continuously sit/use hands to handle or feel reaching with hands and arms.
+ Will occasionally be required to determine distance with vision and will continuously be required to determine depth perception and be able to adjust vision focus.
+ Will occasionally be in contact with moving mechanical equipment and will continuously be working near moving mechanical parts; occasionally will be exposed to vibration, lo-level radiation, fumes, or airborne particles (safely below occupational exposure levels); Noise level is moderate.
+ Willing to travel up to 20% of the normal work week.
**Salary Range:**
$50,500.00-$67,300.000
**Pay Transparency**
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**This position is fully onsite, remote work not available.**
**Teledyne Monitor Labs (TML)** has more than 40 year's global experience in the design and manufacture of continuous emission monitoring systems (CEMS), process monitoring, industrial sensors and instruments, ambient monitoring and software.
**Software Support Analyst**
As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is accomplished by understanding basic Windows administration, data analysis, and very basic programming skills. The analyst will be quality assuring single server Windows computer systems for operations, email, local web hosting, SQL Server databases, MS Office and Adobe products, as well as proprietary air pollution monitoring and reporting applications. The ideal candidate will be detail orientated and a motivated self-starter, have excellent people skills, math skills, and communication skills, be computer and database savvy, may have general air quality or basic chemistry knowledge, works well in a team environment, and is always focused on customer satisfaction. This position represents an excellent opportunity for an individual to work in a team environment with dedicated professionals focused on customer satisfaction with growth potential.
**Essential Duties/Responsibilities**
+ Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
+ Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success.
+ Ensures effective and persevering completion of customer call tickets.
+ Follows all quality management procedures for prioritization and recordkeeping.
+ Updates call center call case database which tracks call case issues and progress.
+ Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.
+ Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs.
**Qualifications**
+ If you have excellent customer service skills from another industry, or you have experience or education in an environmental science application, and consider yourself tech-savvy, please apply!
+ High level of accuracy and attention to detail.
+ Excellent verbal and written communication skills concise and complete.
+ Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.
+ Ability to prepare reports, exercise discretion when dealing with confidential information.
+ Ability to work well with remote plant personnel and internally in a team setting.
+ Bachelor's degree from four-year College or University or Equivalent Experience.
+ Current valid driver's license required. - US Citizen/Perm Resident/ Other US Person. Physical & Mental Requirements:
+ Will occasionally stand/walk/talk/hear/stoop, bend, kneel or crouch/push or pull, carry or lift 10-50 lbs. and will continuously sit/use hands to handle or feel reaching with hands and arms.
+ Will occasionally be required to determine distance with vision and will continuously be required to determine depth perception and be able to adjust vision focus.
+ Will occasionally be in contact with moving mechanical equipment and will continuously be working near moving mechanical parts; occasionally will be exposed to vibration, lo-level radiation, fumes, or airborne particles (safely below occupational exposure levels); Noise level is moderate.
+ Willing to travel up to 20% of the normal work week.
**Salary Range:**
$50,500.00-$67,300.000
**Pay Transparency**
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
View Now
0
Software Support Analyst
80113 Centennial, Colorado
Teledyne
Posted 2 days ago
Job Viewed
Job Description
**Be visionary**
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Teledyne Monitor Labs (TML)** has more than 40 year's global experience in the design and manufacture of continuous emission monitoring systems (CEMS), process monitoring, industrial sensors and instruments, ambient monitoring and software.
**This position is fully onsite, remote work not available.**
**Software Support Analyst**
As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is accomplished by understanding basic Windows administration, data analysis, and very basic programming skills. The analyst will be quality assuring single server Windows computer systems for operations, email, local web hosting, SQL Server databases, MS Office and Adobe products, as well as proprietary air pollution monitoring and reporting applications. The ideal candidate will be detail orientated and a motivated self-starter, have excellent people skills, math skills, and communication skills, be computer and database savvy, may have general air quality or basic chemistry knowledge, works well in a team environment, and is always focused on customer satisfaction. This position represents an excellent opportunity for an individual to work in a team environment with dedicated professionals focused on customer satisfaction with growth potential.
**Essential Duties/Responsibilities**
+ Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
+ Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success.
+ Ensures effective and persevering completion of customer call tickets.
+ Follows all quality management procedures for prioritization and recordkeeping.
+ Updates call center call case database which tracks call case issues and progress.
+ Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.
+ Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs.
**Qualifications**
+ If you have excellent customer service skills from another industry, or you have experience or education in an environmental science application, and consider yourself tech-savvy, please apply!
+ High level of accuracy and attention to detail.
+ Excellent verbal and written communication skills concise and complete.
+ Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.
+ Ability to prepare reports, exercise discretion when dealing with confidential information.
+ Ability to work well with remote plant personnel and internally in a team setting.
+ Bachelor's degree from four-year College or University or Equivalent Experience.
+ Current valid driver's license required. - US Citizen/Perm Resident/ Other US Person. Physical & Mental Requirements:
+ Will occasionally stand/walk/talk/hear/stoop, bend, kneel or crouch/push or pull, carry or lift 10-50 lbs. and will continuously sit/use hands to handle or feel reaching with hands and arms.
+ Will occasionally be required to determine distance with vision and will continuously be required to determine depth perception and be able to adjust vision focus.
+ Will occasionally be in contact with moving mechanical equipment and will continuously be working near moving mechanical parts; occasionally will be exposed to vibration, lo-level radiation, fumes, or airborne particles (safely below occupational exposure levels); Noise level is moderate.
+ Willing to travel up to 20% of the normal work week.
This position is fully onsite, remote work not available.
**Salary Range:**
$43,900.00-$58,500.000
**Pay Transparency**
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
**Job Description**
**Teledyne Monitor Labs (TML)** has more than 40 year's global experience in the design and manufacture of continuous emission monitoring systems (CEMS), process monitoring, industrial sensors and instruments, ambient monitoring and software.
**This position is fully onsite, remote work not available.**
**Software Support Analyst**
As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is accomplished by understanding basic Windows administration, data analysis, and very basic programming skills. The analyst will be quality assuring single server Windows computer systems for operations, email, local web hosting, SQL Server databases, MS Office and Adobe products, as well as proprietary air pollution monitoring and reporting applications. The ideal candidate will be detail orientated and a motivated self-starter, have excellent people skills, math skills, and communication skills, be computer and database savvy, may have general air quality or basic chemistry knowledge, works well in a team environment, and is always focused on customer satisfaction. This position represents an excellent opportunity for an individual to work in a team environment with dedicated professionals focused on customer satisfaction with growth potential.
**Essential Duties/Responsibilities**
+ Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
+ Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success.
+ Ensures effective and persevering completion of customer call tickets.
+ Follows all quality management procedures for prioritization and recordkeeping.
+ Updates call center call case database which tracks call case issues and progress.
+ Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.
+ Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs.
**Qualifications**
+ If you have excellent customer service skills from another industry, or you have experience or education in an environmental science application, and consider yourself tech-savvy, please apply!
+ High level of accuracy and attention to detail.
+ Excellent verbal and written communication skills concise and complete.
+ Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.
+ Ability to prepare reports, exercise discretion when dealing with confidential information.
+ Ability to work well with remote plant personnel and internally in a team setting.
+ Bachelor's degree from four-year College or University or Equivalent Experience.
+ Current valid driver's license required. - US Citizen/Perm Resident/ Other US Person. Physical & Mental Requirements:
+ Will occasionally stand/walk/talk/hear/stoop, bend, kneel or crouch/push or pull, carry or lift 10-50 lbs. and will continuously sit/use hands to handle or feel reaching with hands and arms.
+ Will occasionally be required to determine distance with vision and will continuously be required to determine depth perception and be able to adjust vision focus.
+ Will occasionally be in contact with moving mechanical equipment and will continuously be working near moving mechanical parts; occasionally will be exposed to vibration, lo-level radiation, fumes, or airborne particles (safely below occupational exposure levels); Noise level is moderate.
+ Willing to travel up to 20% of the normal work week.
This position is fully onsite, remote work not available.
**Salary Range:**
$43,900.00-$58,500.000
**Pay Transparency**
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day **.**
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
View Now
1
Software Support Engineer
27722 Durham, North Carolina
Eliassen Group
Posted 2 days ago
Job Viewed
Job Description
**Software Support Engineer**
**Durham, NC**
**Type:** Contract
**Category:** Support
**Industry:** Financial Services
**Reference ID:** JN -
**Date Posted:** 10/07/2025
**Shortcut:** Description
+ Recommended Jobs
**Description:**
*Hybrid in Durham, NC*
Seeking an expert Software Support Engineer to join our Agency Lending Core / Support squads in providing outstanding stability and performance of the platform.
_Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._
_Rate: $60 - $5 / hr. w2_
**Responsibilities:**
+ Define, develop, and support applications hosted in the cloud as well as on-prem.
+ Experience with Jira and Agile development methodology.
+ Develop monitoring and management tools and processes.
+ Efficient communication in team environment.
+ Identify departmental needs and make suggestions regarding technical direction.
**Experience Requirements:**
+ Oracle - strong proficiency with SQL
+ Linux
+ Shell scripting, Oracle (SQL)
+ Java (needs to be able to read and understand - don't have to be able to code - needs to be able to diagnose issues)
+ Spring Boot - how things flow, basic annotations. Will be tested on this knowledge during the interview.
+ Familiarity with lower code platforms - PowerApps, Power Automate or Robotic Process Automation experience preferred
_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._
_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._
_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
_About Eliassen Group:_
_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._
_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._
_Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a 1,000 referral check!_
**Durham, NC**
**Type:** Contract
**Category:** Support
**Industry:** Financial Services
**Reference ID:** JN -
**Date Posted:** 10/07/2025
**Shortcut:** Description
+ Recommended Jobs
**Description:**
*Hybrid in Durham, NC*
Seeking an expert Software Support Engineer to join our Agency Lending Core / Support squads in providing outstanding stability and performance of the platform.
_Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._
_Rate: $60 - $5 / hr. w2_
**Responsibilities:**
+ Define, develop, and support applications hosted in the cloud as well as on-prem.
+ Experience with Jira and Agile development methodology.
+ Develop monitoring and management tools and processes.
+ Efficient communication in team environment.
+ Identify departmental needs and make suggestions regarding technical direction.
**Experience Requirements:**
+ Oracle - strong proficiency with SQL
+ Linux
+ Shell scripting, Oracle (SQL)
+ Java (needs to be able to read and understand - don't have to be able to code - needs to be able to diagnose issues)
+ Spring Boot - how things flow, basic annotations. Will be tested on this knowledge during the interview.
+ Familiarity with lower code platforms - PowerApps, Power Automate or Robotic Process Automation experience preferred
_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._
_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._
_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
_About Eliassen Group:_
_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._
_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._
_Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a 1,000 referral check!_
View Now
2
Software Support Specialist
55145 Saint Paul, Minnesota
ManpowerGroup
Posted 16 days ago
Job Viewed
Job Description
**Software Support Specialist (Full-Time Direct Hire Opportunity)**
**Location: Onsite in St. Paul, MN**
**Salary: $50,000-$2,000 (VP did say he'd go up to 70,000)**
**Location: St. Paul/Vadnais Heights**
Must-haves:
-the networking aspect of windows/microsoft 11 fleuncy/SQL is huge withing the networking peice/IT programming/installation
PRIMARY PURPOSE
Troubleshoot and support Interfacing and Networking issues related to Breeze Connect and Ascent Connect as well as the installation of software. Provide technical support and professional service in an enthusiastic and professional manner with focus on Networking, Interfacing, and software related products. Work with the Technical Support and Professional Services teams, whenever necessary, to provide the highest level of customer service and technical support on all products.
KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
· Maintain accurate records for all customer contacts including Account, Contact, Asset, Opportunities and Case records in the CRM database.
· Provide prompt and courteous responses to customer inquiries, issues, or application questions. Determine when questions/issues should be answered or transferred to technical support for remediation. Take responsibility for satisfaction of the customer through ownership of customer issues through resolution. Ensure proper documentation at all times.
· Follow procedural work instruction and standard operating procedures for the department including but not limited to: Technical Support, HL7 Interface, CRM documentation, Sales Order Entry, RMA entry, HIPAA Security.
· Provide education and documentation to customers that will allow them to use products in an efficient manner.
· Responsible for service and support revenue generation including Referring potential support agreement sales opportunities to UCSA sales team and new system leads to Field Sales Reps, quoting and pursuing software and hardware upgrade sale opportunities, quoting and pursuing software option sales, and quoting professional services.
· Provide sales technical support, when necessary, which will include general applications questions and/or product demonstrations.
· Provide management with timely written reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.
· Maintain close communication with professional services, technical support, quality
assurance, training, marketing, product management, software engineering, service, and validation staff to successfully support new products and software, and share customer issues.
· Customer Response Center Phone Management: All Implementation Specialists will adhere to department procedures prescribed for ACD line call center support.
· Accept other responsibilities as assigned.
· Complete training as identified by standard operating procedures and procedural work instructions.
· Regular attendance is an essential job function.
· Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement
JOB SPECIFICATIONS:
· BS in physical sciences, computer science, or equivalent.
· Minimum 2-year degree required.
· Familiarity with cardiorespiratory diagnostic equipment.
· Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
· High computer proficiency and strong organization skills.
· Demonstrate a strong desire to succeed, integrity and a professional demeanor.
Line of Business: Med Device - providing cardiorespiratory health solutions
-We develop, manufacture, and market non-invasive diagnostic systems for detecting, classifying and managing cardiorespiratory disease.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Location: Onsite in St. Paul, MN**
**Salary: $50,000-$2,000 (VP did say he'd go up to 70,000)**
**Location: St. Paul/Vadnais Heights**
Must-haves:
-the networking aspect of windows/microsoft 11 fleuncy/SQL is huge withing the networking peice/IT programming/installation
PRIMARY PURPOSE
Troubleshoot and support Interfacing and Networking issues related to Breeze Connect and Ascent Connect as well as the installation of software. Provide technical support and professional service in an enthusiastic and professional manner with focus on Networking, Interfacing, and software related products. Work with the Technical Support and Professional Services teams, whenever necessary, to provide the highest level of customer service and technical support on all products.
KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
· Maintain accurate records for all customer contacts including Account, Contact, Asset, Opportunities and Case records in the CRM database.
· Provide prompt and courteous responses to customer inquiries, issues, or application questions. Determine when questions/issues should be answered or transferred to technical support for remediation. Take responsibility for satisfaction of the customer through ownership of customer issues through resolution. Ensure proper documentation at all times.
· Follow procedural work instruction and standard operating procedures for the department including but not limited to: Technical Support, HL7 Interface, CRM documentation, Sales Order Entry, RMA entry, HIPAA Security.
· Provide education and documentation to customers that will allow them to use products in an efficient manner.
· Responsible for service and support revenue generation including Referring potential support agreement sales opportunities to UCSA sales team and new system leads to Field Sales Reps, quoting and pursuing software and hardware upgrade sale opportunities, quoting and pursuing software option sales, and quoting professional services.
· Provide sales technical support, when necessary, which will include general applications questions and/or product demonstrations.
· Provide management with timely written reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.
· Maintain close communication with professional services, technical support, quality
assurance, training, marketing, product management, software engineering, service, and validation staff to successfully support new products and software, and share customer issues.
· Customer Response Center Phone Management: All Implementation Specialists will adhere to department procedures prescribed for ACD line call center support.
· Accept other responsibilities as assigned.
· Complete training as identified by standard operating procedures and procedural work instructions.
· Regular attendance is an essential job function.
· Follow all Company policies and procedures relating to confidential propriety information (CPI) including but not limited to what is outlined in the Confidentiality and Non-Solicitation Agreement
JOB SPECIFICATIONS:
· BS in physical sciences, computer science, or equivalent.
· Minimum 2-year degree required.
· Familiarity with cardiorespiratory diagnostic equipment.
· Ability to effectively communicate in English. Excellent written and verbal communication skills and interpersonal skills.
· High computer proficiency and strong organization skills.
· Demonstrate a strong desire to succeed, integrity and a professional demeanor.
Line of Business: Med Device - providing cardiorespiratory health solutions
-We develop, manufacture, and market non-invasive diagnostic systems for detecting, classifying and managing cardiorespiratory disease.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
View Now
3
Software Support Engineer
Tennessee, Tennessee
Amazon
Posted 16 days ago
Job Viewed
Job Description
Description
Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level.
- Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams.
- Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
- Support engineering and troubleshooting on issues related to the digital platform services and content for various products
- Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements
- Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
- Provide first level of support for tickets filed in Audible
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
Basic Qualifications
- Bachelor's degree in Computer Science or a related field.
- 2-4 years overall development/technical support experience.
- 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
- 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics.
- Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.
- Experience in Perl or shell scripts, XML/SOAP, web services, web application development.
- Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls.
Preferred Qualifications
- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.
- BIG PICTURE: solve problems at their root, stepping back to understand the broader context
- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
- QUALITY: You demonstrate appropriate quality and thoroughness.
- INTEGRITY: You act with personal integrity at all times.
- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level.
- Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams.
- Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations
- Support engineering and troubleshooting on issues related to the digital platform services and content for various products
- Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements
- Production Builds, Tools, and Configuration Management for software product releases and successful deployments.
This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are:
- Provide first level of support for tickets filed in Audible
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
Basic Qualifications
- Bachelor's degree in Computer Science or a related field.
- 2-4 years overall development/technical support experience.
- 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
- 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics.
- Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.
- Experience in Perl or shell scripts, XML/SOAP, web services, web application development.
- Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls.
Preferred Qualifications
- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.
- BIG PICTURE: solve problems at their root, stepping back to understand the broader context
- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.
- QUALITY: You demonstrate appropriate quality and thoroughness.
- INTEGRITY: You act with personal integrity at all times.
- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
View Now
4
Software Support Engineer
Atlanta, Georgia
HEALTHLINK DIMENSIONS
Posted today
Job Viewed
Job Description
Job Description
Job Description
About HealthLink Dimensions
HealthLink Dimensions is a leading-edge Atlanta-based technology company working with the nation’s largest pharmaceutical companies, hospitals, health plans, and marketing agencies. Our mission is to provide the most comprehensive database of healthcare professionals in the nation, supporting better healthcare outcomes and innovative business solutions.
Position: Software Support EngineerWe are seeking a skilled Software Support Engineer to join our team as the first point of contact for production support issues. In this role, you will be responsible for troubleshooting customer issues and providing timely and effective resolutions to ensure an exceptional customer experience.
Essential Duties and Responsibilities- Serve as the first point of contact for inbound customer communications.
- Demonstrate excellent problem-solving skills, with the ability to identify issues, resolve them quickly and effectively, and determine when to escalate to internal resources.
- Troubleshoot production issues, provide resolutions, and help fix defects.
- Meet established response expectations and ensure a high-quality customer experience.
- Utilize database expertise and proficiency in understanding and writing SQL queries.
- Work with tools such as Jira, Confluence, and Jira Service Management.
- Communicate effectively in both written and verbal formats with internal and external professionals, including those with non-technical backgrounds.
- Contribute to internal and external documentation, including knowledge articles, process documentation, runbooks, and FAQs.
- Collaborate with other software engineers onsite and offshore.
- Preferred experience in cloud environments such as Amazon Web Services (AWS) or Microsoft Azure.
- 2+ years of experience and demonstrated knowledge of SQL, log analysis, HTML, and CSS.
- 2+ years in remote or telephone-based customer-facing service and support roles.
- Strong knowledge of SQL and experience with relational database management systems (RDBMS) such as MSSQL, Oracle, or MySQL.
- Self-starter with the ability to work independently.
- Experience in creating and managing customer communications and support tickets.
- Ability to communicate clearly and effectively, both orally and in writing, with all levels of professionals.
- Bonus : Experience with email marketing or building and managing email campaigns (e.g., template creation, list segmentation, deliverability basics).
- Live in the Atlanta, GA area
- Bachelor’s degree in computer science or equivalent.
- Hybrid Position: Work onsite Tuesdays and Thursdays, with remote flexibility the rest of the week.
- Growth Opportunities: We encourage career progression and promote from within whenever possible.
- Comprehensive Benefits: Medical, dental, vision, and life insurance.
- Health Savings Accounts (HSA): Employer contributions provided.
- 401(k): 4% company match to help you plan for your future.
- Employee Referral Program: Be rewarded for helping us grow our team.
- Paid Time Off: Generous PTO policy, including paid time for philanthropic work.
- Work with cutting-edge technologies in a dynamic and collaborative environment.
- Be part of a team that makes a difference in healthcare data solutions.
- Opportunities for professional growth and development.
If you are passionate about solving problems, supporting customers, and working with innovative technology, we encourage you to apply for the Software Support Engineer position at HealthLink Dimensions.
View Now
5
Software Support Specialist
Bath, Maine
BS&A
Posted today
Job Viewed
Job Description
Job Description
• Competitive pay
• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium
• Retirement – 401(k) – Employer-paid
• Retirement – 401(k) – Discretionary Employer match of 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events
BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.
Job Description
Software Support Specialist
Company Overview : BS&A Software, a leading software organization with proven technology, is dedicated to providing cutting-edge solutions to local governments and utility districts throughout the country. Our cloud-based ERP software is a cornerstone in enhancing efficiency and effectiveness in these sectors. We are currently seeking a dynamic and highly motivated Enterprise Software Support Specialist to join our team and contribute to our high level of customer service.
Position Overview : As an Enterprise Software Support Specialist, you will specialize in providing professional, courteous, and efficient product support for BS&A Software’s. applications. You will have extensive customer contact, so exceptional communication skills are necessary to establish and maintain relationships with customers. Working in a structured, fast-paced environment, you will need to troubleshoot multiple issues and rapidly adapt to challenges. You will be responsible for assessing customer needs, troubleshooting issues related to customer data, recommending corrective actions, and driving issues to resolution. You will be expected to work well with and support other company staff members to reinforce the company’s growth plan.
This position requires an extremely self-motivated, outgoing individual with the ability to problem-solve and provide instruction over the phone and in person. As an Enterprise Software Solutions Specialist, you will provide telephone and email support and at times, in-person support to our municipal customers.
Likewise, versatility is valued, as the company’s agile structure rewards and transitions team members who can “play multiple positions” or fill alternate roles as the need arises.
Key Responsibilities:
- Successfully completing the 6-month to 9-month onboarding process, as determined by your manager.
- Establishing and maintaining positive, professional relationships with BS&A customers and fellow employees
- Asking a progressive series of questions to determine the customer’s needs and providing a quality solution.
- Efficiently relaying technical/procedural concepts, tailored to the customer’s level of expertise
- Communicating accurate and complete information through a variety of methods such as email, case notes, phone calls, and person-to-person interactions
- Maintaining composure in an unfamiliar situation without causing the customer to lose confidence in your abilities.
- Participating in an open and harmonious team environment, sharing ideas and knowledge, and working toward goals to ensure effective and efficient customer service.
- Continuing to learn the team’s suite of applications.
- Converting and balancing data (if applicable)
- Working with the Quality Assurance team to troubleshoot issues.
- Testing developer changes to ensure accuracy.
- Taking on individual projects
- Proven experience in technical support or similar customer-focused role. Familiarity with enterprise software solutions is preferred.
- Exceptional communication skills, both verbal and written, to establish and maintain positive relations with customers.
- Strong understanding of procedural concepts and the ability to efficiently relay them to customers.
- Ability to maintain composure and confidence in unfamiliar situations.
- Ability to manage stress and anxiety levels in complex and fast paced environments
- Versatility in handling multiple responsibilities and adapting to challenges in a fast-paced environment.
- Ability to work well with other company staff members to support the company’s growth plan.
• Competitive pay
• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium
• Retirement – 401(k) – Employer-paid
• Retirement – 401(k) – Discretionary Employer match of 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events
BS&A uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires.
BS&A provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The BS&A complies with applicable state and local laws governing non-discrimination in employment in every location in which BS&A has facilities.
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6
Software Support Team Leader
Henry Schein One
Posted 22 days ago
Job Viewed
Job Description
About Us
At Henry Schein One UK, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.
We’re innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products.
Celebrated as one of the ‘Sunday Times UK's Best Places to Work, our culture at Henry Schein One UK as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals.
What We DoTech for good. Our SaaS product Dentally , solves real-world problems for millions of people globally.
Clinical ; AI‑powered diagnostics and note-taking, giving dentists an extra set of expert eyes on every x‑ray, further detecting subtle signs across conditions and boosting clinical accuracy in seconds.
Practice Management - Automating everything, ensuring dental practices get admin done quicker! Payments, Workflows & Patient Management, 3rd Party Integration, Reporting and Staff Instant Messaging.
Patient Experience - A digital-first experience that empowers patients to manage appointments, complete medical forms, and make payments - all from their own device. No more old-school phone calls and paper forms.
Our CultureWe are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our user’s experience.
Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.
Your ImpactAs a Software Support Team Leader, you'll be an integral part of our Support team and collaborate closely with our practices. Reporting to the Global Head of Support, you'll lead your own team, playing a pivotal role in executing our business and departmental strategies. This role demands leadership and the ability to motivate your team to achieve various targets such as chat goals, customer satisfaction, NPS, and retention.
What You'll Do- Provide effective line management for direct reports, including day-to-day operations and performance management.
- Support individuals in a non-judgmental manner, maintaining anti-discriminatory practices.
- Maintain key service levels and promptly resolve verbal and written customer issues.
- Proactively seek business and process improvement opportunities with customer satisfaction in mind.
- Coach your team to maximise every customer interaction and consistently deliver results that exceed customer expectations.
- Manage cases and backlog to meet service level agreements (SLAs) and prioritise customer needs.
- Motivate and inspire your team to exceed targets and key performance indicators (KPIs) while focusing on customer outcomes.
- Facilitate continuous staff development and recommend appropriate training to enhance customer service skills.
- Collaborate with seniors and development teams to efficiently resolve issues impacting customer satisfaction.
- Ensure proper team resourcing during breaks, training sessions, and shift times to maintain quality customer support.
- Foster a positive team culture that encourages collaboration, idea-sharing, and a commitment to customer-centric values.
- Demonstrate enthusiasm, excellence, and receptiveness to new ideas that enhance the customer experience.
- Work with your Line Manager to identify areas for team improvement or development that directly impact customer satisfaction.
- Actively participate in special projects and other duties as needed, including generating accurate reports to monitor and improve customer outcomes.
Once a month, you'll convene at the Gillingham office for two consecutive days to collaborate with the team. Every two weeks, you'll engage in international team calls with colleagues from Australia and Canada. Additionally, you may attend trade shows to deliver presentations and demonstrations if required.
What You’ll Bring With You- Proven Leadership Skills: Demonstrated experience in leading teams effectively.
- Innovative Thinking: Track record of idea generation, innovation, and creative problem-solving.
- Success in Challenging Roles: Previous experience in succeeding in challenging roles.
- Effective Motivator: Ability to motivate individuals with diverse personalities.
- Achievement of Targets: Experience in achieving team targets.
- Quick Learner: Ability to learn quickly and adapt to new challenges.
- Time Management: Proficiency in personal diary and rota management.
- Ability to Perform Under Pressure: Proven ability to work effectively under pressure.
- Customer Service Expertise: In-depth experience and thorough knowledge of customer service processes, systems, and quality measures.
- Customer-Centric Approach: Capability to lead, motivate, and inspire a team to deliver best practices and consistently engage customers to meet or exceed targets.
- Challenging Customer Assumptions: Skill in uncovering customer needs and challenging assumptions constructively and professionally.
- Cross-Departmental Collaboration: Ability to collaborate with other departments to create an innovative and cohesive environment.
- Excellent Communication: Strong written and verbal communication skills.
- Change Management: Experience in managing teams through periods of change.
- Data Analysis Skills: Prior experience in data analysis and interpretation.
- Solution Orientation: Solution-oriented mindset with a strong approach to problem-solving.
- Attention to Detail: Excellent eye for detail, ensuring accuracy when working with complex data.
Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too.
Our ValuesEveryone at Henry Schein One is encouraged to live and demonstrate our core values:
Community
- Each Person is as Important as the Next
- Open Communication
- Diversity & Inclusion
Caring
- Corporate Citizenship
- Shared Success
Career
- Ethics
- Recognise Creativity & Encourage it
- People are our Greatest Asset
We've made our process as simple as possible whilst also allowing you to meet multiple members of the team, giving us valuable viewpoints on your experience. Everything is on Zoom and we aim to get you through out process in 2-3 weeks.
We look forward to hearing from you!
Apply Now
7
Global Software Support Engineer I
95054 Santa Clara, California
Applied Materials
Posted 1 day ago
Job Viewed
Job Description
**Who We Are**
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Salary:
$80,000.00 - $110,000.00
Location:
Santa Clara,CA
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**Key Responsibilities**
1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.
2. Troubleshoots a variety of complex software problems and broadly collaborates with engineering teams and peer groups to improve product quality.
3. Tracks software performance and quality at external customer sites. Actively feedback customer scenarios and use cases to software test teams to improve product software quality.
4. Performs customer scenario validation for key enhancements.
5. Interfaces with external customers for requirements analysis, prioritization and schedule.
6. Early engagement with product software development team on customer features. Develop Field Readiness and Software Readiness checklists for New Product Introductions.
7. Develop software training programs for Field/Lab techs/Manufacturing engs.
8. Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
**Functional Knowledge**
+ Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
**Business Expertise**
+ Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
**Leadership**
+ Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
**Problem Solving**
+ Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
**Impact**
+ Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
**Interpersonal Skills**
+ Explains difficult or sensitive information; works to build consensus.
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 10% of the Time
**Relocation Eligible:**
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site ( accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
**What We Offer**
Salary:
$80,000.00 - $110,000.00
Location:
Santa Clara,CA
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
**Key Responsibilities**
1. Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.
2. Troubleshoots a variety of complex software problems and broadly collaborates with engineering teams and peer groups to improve product quality.
3. Tracks software performance and quality at external customer sites. Actively feedback customer scenarios and use cases to software test teams to improve product software quality.
4. Performs customer scenario validation for key enhancements.
5. Interfaces with external customers for requirements analysis, prioritization and schedule.
6. Early engagement with product software development team on customer features. Develop Field Readiness and Software Readiness checklists for New Product Introductions.
7. Develop software training programs for Field/Lab techs/Manufacturing engs.
8. Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
**Functional Knowledge**
+ Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
**Business Expertise**
+ Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
**Leadership**
+ Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
**Problem Solving**
+ Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
**Impact**
+ Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
**Interpersonal Skills**
+ Explains difficult or sensitive information; works to build consensus.
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 10% of the Time
**Relocation Eligible:**
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site ( accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at , option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
View Now
8
IT Professional - Software Support Analyst
32815 Florida, Florida
Amentum
Posted 2 days ago
Job Viewed
Job Description
We are launching people to the moon and Mars. If you want to be part of this amazing mission and enjoy working in a great team environment, we would love to have you as part of our team that is making history, today. It takes big ideas and determination to take NASA's vision and make it reality. That's what we do every day.
Amentum provides overall management and implementation of ground systems capabilities, flight hardware processing and launch operations at NASA's Kennedy Space Center in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle and Launch Services programs.
+ Provide technical support and assistance to software development teams in Launch Control Center (LCC) development firing rooms.
+ Perform system deployment, software installation and configuration of Linux based Launch Control System (LCS).
+ Assist users with real-time troubleshooting of hardware and software issues.
+ Identify and document system issues. Coordinate issue resolution with the development and engineering teams.
+ Monitor firing room resources. Provide technical user support and customer service for development, integration, and formal testing activities.
+ Coordinate future deployments and system upgrades with scheduling and management.
+ Develop, maintain, and follow technical procedures.
This position requires a Bachelor of Science (BS) in Computer Science, Computer Engineering, Information Technology, or related discipline from an accredited college or university.
+ Linux experience required.
+ Ability to analyze information, problem solve, and troubleshoot complex systems.
+ Ability to follow complex procedures and pay attention to detail.
+ Strong interpersonal, verbal, and written communication skills.
+ Ability to work both independently and in a team environment.
+ Willingness to work off-shift and weekends as required.
**Depending on the candidate's experience,** **requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.**
**Physical Requirements**
- May be required to climb stairs to access equipment for trouble shooting.
- Will be required to wear hearing protection, eye protection, and other associated personal protective equipment.
- Position may involve extended periods of sitting or standing.
- Physical requirements are sitting, walking, standing, extensive use of stairs, and access to remote structures.
- Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.
**Work Environment**
- May be required to work inside and outside throughout the test complex.
- Position may require individual to travel daily to different areas on site.
- Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand, may be required to access various locations on the facility.
- Climbing ladders and platforms may be necessary.
- All work must be completed in a safe manner in accordance with NASA and company safety standards.
**Equipment and Machines**
- Computers and printers used for producing reports and schedules.
- Variety of equipment used in testing.
**Attendance**
- Full-time work hours.
- Position may require occasional overtime, including weekend work, depending on task.
- Must be dependable and punctual.
- Shift work may be required.
**Other Essential Functions**
- Must be able to accurately communicate ideas in writing and verbal communication.
- Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary.
- Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
- Must comply with all "drug free workplace" requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.
- Government security clearance may be required in the future.
- Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.
**Access to Kennedy Space Center Amenities**
While doing your part to help further space exploration at Kennedy Space Center, you can enjoy many on-site amenities, such as:
- Child Development Center
- Discounted tickets to local attractions and theme parks
- Credit Union
- Fitness Center
- Barbershop
- NASA Exchanges
**Flexible Schedule and Telework**
At Amentum, we value your time and commitment. Here at Kennedy Space Center, we offer partial telework options and flexible work schedules for many of our positions. The ability to utilize a flex schedule or telework will depend on your department's demands and needs.
Amentum provides overall management and implementation of ground systems capabilities, flight hardware processing and launch operations at NASA's Kennedy Space Center in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle and Launch Services programs.
+ Provide technical support and assistance to software development teams in Launch Control Center (LCC) development firing rooms.
+ Perform system deployment, software installation and configuration of Linux based Launch Control System (LCS).
+ Assist users with real-time troubleshooting of hardware and software issues.
+ Identify and document system issues. Coordinate issue resolution with the development and engineering teams.
+ Monitor firing room resources. Provide technical user support and customer service for development, integration, and formal testing activities.
+ Coordinate future deployments and system upgrades with scheduling and management.
+ Develop, maintain, and follow technical procedures.
This position requires a Bachelor of Science (BS) in Computer Science, Computer Engineering, Information Technology, or related discipline from an accredited college or university.
+ Linux experience required.
+ Ability to analyze information, problem solve, and troubleshoot complex systems.
+ Ability to follow complex procedures and pay attention to detail.
+ Strong interpersonal, verbal, and written communication skills.
+ Ability to work both independently and in a team environment.
+ Willingness to work off-shift and weekends as required.
**Depending on the candidate's experience,** **requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.**
**Physical Requirements**
- May be required to climb stairs to access equipment for trouble shooting.
- Will be required to wear hearing protection, eye protection, and other associated personal protective equipment.
- Position may involve extended periods of sitting or standing.
- Physical requirements are sitting, walking, standing, extensive use of stairs, and access to remote structures.
- Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.
**Work Environment**
- May be required to work inside and outside throughout the test complex.
- Position may require individual to travel daily to different areas on site.
- Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand, may be required to access various locations on the facility.
- Climbing ladders and platforms may be necessary.
- All work must be completed in a safe manner in accordance with NASA and company safety standards.
**Equipment and Machines**
- Computers and printers used for producing reports and schedules.
- Variety of equipment used in testing.
**Attendance**
- Full-time work hours.
- Position may require occasional overtime, including weekend work, depending on task.
- Must be dependable and punctual.
- Shift work may be required.
**Other Essential Functions**
- Must be able to accurately communicate ideas in writing and verbal communication.
- Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary.
- Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.
- Must comply with all "drug free workplace" requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.
- Government security clearance may be required in the future.
- Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.
**Access to Kennedy Space Center Amenities**
While doing your part to help further space exploration at Kennedy Space Center, you can enjoy many on-site amenities, such as:
- Child Development Center
- Discounted tickets to local attractions and theme parks
- Credit Union
- Fitness Center
- Barbershop
- NASA Exchanges
**Flexible Schedule and Telework**
At Amentum, we value your time and commitment. Here at Kennedy Space Center, we offer partial telework options and flexible work schedules for many of our positions. The ability to utilize a flex schedule or telework will depend on your department's demands and needs.
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