3,145 Software Upgrade jobs in the United States

Second level IT Field Services support for the Department of Health Services (Client) at multiple locations as a member of the embedded DTech Client Field Services team. Work will require lifting, moving, disconnecting/reconnecting PCs and peripherals, installing software, imaging PCs, utilization of Active Directory tools, Microsoft SCCM and more.

We are seeking a highly motivated and technically skilled Technical Support Specialist to join our Aerospace and Defense team. This role serves as a critical bridge between our organization and engineering/product teams, providing technical expertise and solutions that help drive customer success and revenue growth. The ideal candidate will have a strong background in aerospace and defense technologies, excellent communication skills, and the ability to translate complex technical concepts into clear and compelling support.

Our Team

You will be part of a dynamic Aerospace and Defense division focused on delivering innovative solutions to our customers in highly regulated and technical markets. Our team thrives on collaboration, technical excellence, and a deep understanding of industry needs.

What You Will Do

• Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.
• Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.
• Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.
• Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.
• Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.
• Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.
• Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.
• Support onboarding efforts by guiding new clients through technical setup and configuration processes.

Who You Are (Basic Qualifications)

• Bachelor's degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.
• Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.
• Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.
• Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.
• Proficient in CRM software, Microsoft Office Suite, and technical drawing/diagram tools.

What Will Put You Ahead

• Experience with RF, avionics, propulsion, or other aerospace-specific technologies.
• Basic understanding of the Connector and Harness MFG processes
• Familiarity with government contracting and procurement processes.
• Certifications related to aerospace systems or sales engineering.
• Ability and willingness to travel occasionally to customer sites and industry events.
• Demonstrated ability to work collaboratively in fast-paced, cross-functional teams.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a leader in aerospace and defense electronics, AirBorn, a Molex company, is a leader committed to engineering and manufacturing excellence.

With a legacy of over six decades, we take pride in our team of passionate and skilled professionals who play a pivotal role in developing and manufacturing mission-critical products. Our cutting-edge solutions are not only found on Mars, in fighter jets, submarines, and in the far reaches of space. We understand the mission critical environments in which our products operate, and our commitment to excellence drives us to ensure their unwavering reliability. Whether you are a seasoned industry expert or have fresh talent seeking to soar in your career, we invite you to embark on a journey of creativity, growth, and achievement with us.

Discover how your talents can take flight and make an impactful contribution to our mission-critical endeavors at AirBorn!

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

We are seeking a highly skilled and customer-focused Technical Support Associate to join our real estate company. The successful candidate will provide technical assistance and support to real estate agents, brokers, and clients, resolving issues related to our real estate software, platforms, and tools. This role requires excellent technical skills, strong problem-solving abilities, and exceptional customer service skills.

Job Responsibilities:

1. Provide technical support to real estate agents, brokers, and clients via phone, email, and chat.
2. Troubleshoot and resolve technical issues related to real estate software, platforms, and tools, such as CRM systems, property management software, and online listing platforms.
3. Assist with technical issues related to website functionality, online portals, and digital marketing tools.
4. Offer solutions, guidance, and training to real estate agents and clients on software usage and best practices.
5. Document and track customer interactions, issues, and resolutions.
6. Collaborate with internal teams, including development, sales, and customer success.
7. Stay up-to-date on industry trends, software updates, and technical developments.
8. Meet or exceed customer satisfaction and resolution rate targets.

Skills:

1. Excellent technical skills and knowledge of real estate software, platforms, and tools.
2. Strong problem-solving, analytical, and critical thinking skills.
3. Exceptional customer service and communication skills, with ability to work with diverse stakeholders.
4. Ability to work in a fast-paced, dynamic environment.
5. Strong organizational and time management skills.
6. Proficiency in CRM software, real estate software, and other technical support tools.
7. Ability to adapt to changing technical requirements and priorities.

Work Experience:

1. Minimum 1-2 years of technical support experience, preferably in the real estate industry.
2. Experience working with real estate software, platforms, and tools, such as MLS systems, CRM systems, and property management software.
3. Proven track record of resolving technical issues and improving customer satisfaction.
4. Experience with ticketing systems, such as Zendesk or Freshdesk.

Education Requirements:

1. High school diploma or equivalent required.
2. Associate's or Bachelor's degree in computer science, information technology, or a related field preferred.
3. Relevant technical certifications, such as CompTIA A+ or ITIL, are a plus.

Additional Requirements:

1. Reliable high-speed internet connection and quiet workspace.
2. Ability to work from home or other remote locations with minimal distractions.
3. Strong self-motivation and discipline to meet customer satisfaction and resolution rate targets.
4. Excellent time management and organizational skills.

Key Performance Indicators (KPIs):

1. Customer satisfaction ratings
2. First-call resolution rates
3. Average handling time
4. Ticket resolution rates
5. Net promoter score

A Technical Support Executive plays a crucial role in providing assistance and solutions to customers facing technical issues with products or services. This position typically involves troubleshooting, problem-solving, and ensuring customer satisfaction.

• Customer Assistance : Respond to customer inquiries via phone, email, or chat, providing timely and effective solutions to technical problems.
• Troubleshooting : Diagnose and resolve technical issues related to software, hardware, and network systems.
• Documentation : Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system.
• Collaboration : Work closely with other departments, such as engineering and product management, to escalate complex issues and provide feedback for product improvements.
• Training : Assist in creating user guides, FAQs, and training materials to help customers understand products better.
• Follow-Up : Ensure customer issues are resolved to their satisfaction and follow up to confirm resolution.
• Technical Knowledge : Strong understanding of computer systems, software applications, and networking concepts.
• Communication Skills : Excellent verbal and written communication skills to convey technical information clearly to non-technical users.
• Problem-Solving : Ability to analyze issues and develop effective solutions quickly.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather
• Adaptability : Handle changes and unexpected tasks with ease

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You’re the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.

What You’ll Do:

You’ll visit customers’ homes, solve problems, and introduce them to smart home tech. 

• Install and service DISH equipment and smart home products in customers’ homes
• Teach customers how to use their tech and offer additional services when helpful
• Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
  
  

• Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
• Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5–10% pay increases based on performance
• Bonus Potential: Earn up to $,400 your first year, and up to 9,100 annually after. High performers also receive AwardPerqs—redeemable for travel, electronics, and more
• Comprehensive Benefits: Paid training, time off,  Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
• Exclusive Perks: Complimentary DISH TV ($11 .99/month), discounts on Sling TV ( 5/month), and Boost Mobile plans (starting at 15/month), company-provided van, tools, and uniforms

• Clear, step-by-step guidance for installations and service
• Smart home tech knowledge to support and educate customers
• Best practices created by our most experienced techs
  
  

• Valid Driver’s License : Clean record required
• Schedule Flexibility : Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
• Physical Ability :
• Climb ladders (up to 40 ft)
• Lift up to 70 lbs
• Must meet and maintain 335 lb weight limit
• Customer Focus : Build trust and create a great experience
• Problem-Solving : Tackle a variety of challenges on the spot
• Determination : Work in tight spaces and all kinds of weather
• Adaptability : Handle changes and unexpected tasks with ease

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.