56 Spa Directors jobs in the United States

Our client is seeking an accomplished and strategic Director of Operations to oversee the comprehensive management of leisure and sports facilities, including a premier golf course, in Provo, Utah, US . This senior leadership role is responsible for ensuring the highest standards of operational excellence, guest satisfaction, and profitability across all facets of the resort's leisure and sports offerings. The ideal candidate will possess extensive experience in hospitality management, with a strong focus on golf operations, event management, and recreation services. Responsibilities include developing and implementing operational strategies, managing budgets, overseeing staff training and development, and ensuring compliance with all health, safety, and environmental regulations. You will lead teams across various departments, including golf operations, food and beverage, grounds maintenance, and customer service, fostering a culture of exceptional service and teamwork. A key focus will be on enhancing the guest experience, driving revenue growth through innovative programming and membership initiatives, and optimizing operational efficiency. You will also be responsible for capital expenditure planning and execution for facilities and equipment. Strong vendor management and negotiation skills are essential. The Director of Operations will report directly to senior leadership and play a crucial role in the strategic direction and long-term success of the resort.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• 10+ years of progressive experience in operations management within the hospitality or leisure industry, with at least 5 years in a senior leadership role.
• Proven experience managing golf operations and associated amenities.
• Demonstrated success in P&L management, budgeting, and financial forecasting.
• Strong leadership, team building, and staff development skills.
• Excellent customer service orientation and problem-solving abilities.
• Knowledge of turf management and golf course maintenance practices is a plus.
• Experience with event planning and execution.
• Proficiency in property management systems and operational software.
• Strong communication, interpersonal, and presentation skills.
• Ability to work flexible hours, including weekends and holidays, as operational demands require.
• Passion for the leisure and sports industry.

This is a challenging and rewarding opportunity to lead a high-profile leisure destination and contribute to its continued growth and success.

**Additional Information** Relocation Assistance Available
**Job Number** 25121558
**Job Category** Spa
**Location** Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States, 80019VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Spa Operations and Budgets**
- Selects vendors for spa retail operations and managing contract agreements.
- Oversees retail product research, product selection and purchasing, product display.
- Manages supply inventories and purchasing control, including uniforms.
- Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
- Maintains cleanliness of spa and related areas and equipment.
**Managing Spa Sales and Marketing Strategy**
- Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
- Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
- Ensures spa services are included in all property-related marketing and advertising.
- Identifies and recommending new products and product enhancements to remain competitive in the market.
**Managing Spa Revenue Management Strategy**
- Monitors and Manages the payroll function.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
**Ensuring and Delivering Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
**Conducting Human Resources Activities**
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Administers the performance appraisal process for direct report managers.
- Develops business goals and creates appropriate development plans.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Solicits employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
- Celebrates successes and publicly recognizes the contributions of team members.
The salary range for this position is $115,000 to $150,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
The application deadline for this position is 42 days after the date of this posting, July 28, 2025.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** Relocation Assistance Available
**Job Number** 25136812
**Job Category** Spa
**Location** Fort Lauderdale Marriott Harbor Beach Resort & Spa, 3030 Holiday Drive, Fort Lauderdale, Florida, United States, 33316VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Spa Operations and Budgets**
- Selects vendors for spa retail operations and managing contract agreements.
- Oversees retail product research, product selection and purchasing, product display.
- Manages supply inventories and purchasing control, including uniforms.
- Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
- Maintains cleanliness of spa and related areas and equipment.
**Managing Spa Sales and Marketing Strategy**
- Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
- Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
- Ensures spa services are included in all property-related marketing and advertising.
- Identifies and recommending new products and product enhancements to remain competitive in the market.
**Managing Spa Revenue Management Strategy**
- Monitors and Manages the payroll function.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
**Ensuring and Delivering Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
**Conducting Human Resources Activities**
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Administers the performance appraisal process for direct report managers.
- Develops business goals and creates appropriate development plans.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Solicits employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
- Celebrates successes and publicly recognizes the contributions of team members.
The salary range for this position is $102,000 to $135,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** Relocation Assistance Available
**Job Number** 25127107
**Job Category** Spa
**Location** Sawgrass Marriott Golf Resort & Spa, 1000 Tournament Players Club Blvd, Ponte Vedra Beach, Florida, United States, 32082VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
**CORE WORK ACTIVITIES**
**Managing Spa Operations and Budgets**
- Selects vendors for spa retail operations and managing contract agreements.
- Oversees retail product research, product selection and purchasing, product display.
- Manages supply inventories and purchasing control, including uniforms.
- Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
- Maintains cleanliness of spa and related areas and equipment.
**Managing Spa Sales and Marketing Strategy**
- Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
- Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
- Ensures spa services are included in all property-related marketing and advertising.
- Identifies and recommending new products and product enhancements to remain competitive in the market.
**Managing Spa Revenue Management Strategy**
- Monitors and Manages the payroll function.
- Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
- Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
**Ensuring and Delivering Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
**Conducting Human Resources Activities**
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
- Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Administers the performance appraisal process for direct report managers.
- Develops business goals and creates appropriate development plans.
- Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
- Solicits employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
- Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.
- Celebrates successes and publicly recognizes the contributions of team members.
The salary range for this position is $89,000 to $117,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

WhatJobs is searching for an experienced and dynamic Spa Director to oversee all operations of a luxury spa for our client in **Las Vegas, Nevada, US**. This leadership role is responsible for ensuring the highest standards of guest experience, service excellence, and operational efficiency. You will manage all aspects of the spa, including staff management, treatment services, product sales, marketing initiatives, and financial performance, aiming to maximize profitability and guest satisfaction.

Key responsibilities include developing and implementing spa menus, pricing strategies, and promotional activities. You will lead, train, and motivate a team of spa professionals, including therapists, estheticians, and front desk staff, fostering a positive and performance-driven culture. Financial management is crucial, involving budget development, expense control, inventory management, and sales forecasting. You will also be responsible for maintaining impeccable standards of cleanliness, hygiene, and ambiance within the spa facilities. Guest relations management, handling feedback, and resolving issues promptly to ensure client loyalty are paramount. Staying current with industry trends, new treatments, and product innovations is essential for maintaining a competitive edge. This role requires a blend of business acumen, exceptional leadership skills, and a passion for wellness and guest service.

The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience. A minimum of 5 years of management experience in the spa, wellness, or hospitality industry is required. Proven experience in budget management, staff development, and customer service excellence is essential. Excellent communication, interpersonal, and leadership skills are a must. Knowledge of spa treatments, products, and industry best practices is necessary. The ability to work effectively in a fast-paced, luxury environment and to build strong relationships with both staff and clientele is critical. This hybrid role requires a commitment to in-person leadership at the spa location while offering some flexibility in scheduling.

Our client is seeking an experienced and dynamic Spa Director to lead their upscale wellness spa in Richmond, Virginia, US . This pivotal role is responsible for the overall management and success of the spa, including operations, staff leadership, client services, and financial performance. The ideal candidate will possess strong business acumen, exceptional leadership skills, and a deep understanding of the spa and wellness industry. You will be dedicated to creating a luxurious and serene client experience, managing a team of therapists and support staff, and driving revenue growth.

Key Responsibilities:

• Oversee all aspects of spa operations, ensuring exceptional service delivery and client satisfaction.
• Lead, train, motivate, and manage the spa team, fostering a positive and professional work environment.
• Develop and implement strategic plans to achieve revenue and profitability goals.
• Manage spa budgets, financial reporting, and inventory control.
• Ensure adherence to high standards of hygiene, safety, and service protocols.
• Develop and execute marketing and promotional strategies to attract and retain clients.
• Curate and manage the spa's service menu and product offerings.
• Handle client inquiries, feedback, and any escalated issues with professionalism.
• Stay current with industry trends, new treatments, and wellness practices.

Qualifications:

• Proven experience as a Spa Director or in a senior management role within the spa/hospitality industry.
• Strong understanding of spa operations, treatments, and product lines.
• Excellent leadership, interpersonal, and communication skills.
• Solid business acumen, including financial management and marketing strategy.
• Ability to recruit, train, and manage staff effectively.
• Customer-focused approach with a commitment to delivering outstanding service.
• Proficiency in spa management software.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred.
• Flexible availability, including some evenings and weekends.

This is an exciting leadership opportunity for a dedicated professional to manage a premium spa and contribute to the well-being of its clientele.

Our client, a premier wellness destination in Orlando, Florida, US , is seeking an experienced and passionate Spa Director to lead their esteemed spa operations. This leadership position is responsible for managing all aspects of the spa, including staff, services, guest experience, and financial performance, to ensure exceptional service delivery and profitability. The Spa Director will oversee the recruitment, training, and supervision of spa therapists and support staff, manage inventory and ordering of spa supplies, and develop and implement new spa treatments and programs. You will also be responsible for marketing initiatives, budget management, and maintaining the highest standards of cleanliness and ambiance. The ideal candidate will have a deep understanding of spa operations, an extensive knowledge of various spa treatments and therapies, and a passion for client well-being. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 6 years of experience in spa management, with at least 3 years in a director-level role, is required. Certification in a relevant therapy (e.g., massage therapy, esthetics) is a plus. Excellent interpersonal, communication, and leadership skills are essential, as is a proven ability to manage a team and drive guest satisfaction. If you are dedicated to promoting wellness and creating a serene, luxurious spa environment, this is an exceptional opportunity.

Job Description

Job Description

Job Summary

At Wyndham Grand Rio Mar, our Spa Director is integral to the spa's operations, ensuring that every guest experience embodies the luxury, tranquility, and wellness we are renowned for. We seek a dynamic and passionate leader dedicated to overseeing a world-class spa environment, fostering a culture of excellence among our team, and consistently delivering exceptional guest experiences. The Spa Director will manage daily operations, supervise staff, uphold the highest service standards, and collaborate across departments to enhance the Spa's success.

Education & Experience

• Proven experience as a Spa Director, Spa Manager, or in a senior management role within the wellness or hospitality industry (5+ years preferred).

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.

• Strong knowledge of spa services, therapies, and wellness trends.

• Previous experience in budget management, sales, and financial reporting.

• In-depth knowledge of local and state regulations related to spa operations.

• Experience with inventory control, vendor relationships, and staff scheduling.

Skills and Abilities

• Exceptional leadership skills with a proven ability to manage, motivate, and retain a high-performing team.

• Excellent communication and interpersonal skills, with the ability to connect with both guests and staff.

• Strong organizational skills, with the ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

• Ability to analyze financial reports and take strategic action to improve profitability and operational efficiency.

• Ability to handle sensitive or challenging guest situations with professionalism and poise.

• Passion for wellness, luxury hospitality, and exceptional guest service.

Physical Requirements

• Ability to work flexible hours, including weekends and holidays as required.

• Ability to stand for long periods of time and be on-site to oversee daily operations.

• Ability to lift and carry up to 25 pounds, and assist with light physical tasks when needed (e.g., setting up for special events or promotional displays).

**Description:**
**The Hotel:**
Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright, reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions. Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage-beckoning travelers to deeply connect with the illuminating essence of our surroundings.
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
The Assistant Spa Director is responsible for short- and long-term strategic planning of the Spa facility to include marketing, promotional, administrative, safety, associate and financial responsibilities. This means developing marketing strategies and identifying new markets, working with Public Relations in all aspects of spa promotions and media, and keeping abreast of the competitor's offerings, promotions and techniques. Financial responsibilities encompass fiscal budgeting and analysis and capital improvement identification and budget preparation. Under the direction of the Spa Director oversees and monitors all facets of the spa operation and is responsible for the staffing, scheduling, programming and management of massage, skin care, body and bath treatment, salon, locker rooms and retail sales. The Spa Assistant Director will also be responsible in ensuring guest satisfaction in hopes that every guest feels all their needs are anticipated, and they have created a relationship with the spa - not just a visit.
**Roles and Responsibilities include but are not limited to:**
+ Stays updated and assists in coordinating and training the staff according to the latest developments.
+ Oversees and maintains cleanliness and neatness of the facility.
+ Assists with marketing and public relations to help create and present a marketable facility.
+ Encourages retail product sales through demos, outside vendors, and staff commission reports.
+ Assists in developing and implements new services with protocols, SOP's and training.
+ Sets a standard of excellence in customer service within the Spa and maintains consistency of standards throughout.
+ Interviews, hires, trains, and evaluates supervisor and key staff for each department of operations: massage, salon, skin care and spa. Supports personnel including locker room attendants and receptionists.
+ Maintains accurate department payroll including upsells and commissions.
**Qualifications:**
**Qualifications**
· College degree in Spa Management and/or Hospitality/Tourism Management preferred.
· Minimum 1 year experience in managing Spa at luxury hotel.
· Possess business and financial skills to develop and analyze budgets, management and financial reports, cost analysis, etc.
· Ability to train, supervise and motivate the team.
· Proven track record increasing sales and profitability, elevating guest service, and improving colleague retention/engagement.
· Open availability including holidays and weekends.
· Strong interpersonal and problem-solving abilities.
· Excellent presentation with a passion for excellence.
**Benefits & Perks**
· Opportunities to work around the world with Hyatt Hotels and Resorts
· Discounted & Complimentary Hotel Room Nights
· Enjoy free employee meals in our employee dining hall
· Free covered parking
· Medical Dental and Vision Insurance (Full-time colleagues)
· Retirement savings plan
· Excellent training and professional development
· Tuition/Wellness reimbursement, up to $1,000 a year!
· Employee Stock Purchase plan
· Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
**Our Values:** Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
**About The Hiring Process**
We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so.
**_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._**
**Proof of eligibility to work in the United States is required, as well as a completed background check.**
**Primary Location:** US-AZ-Scottsdale
**Organization:** Grand Hyatt Scottsdale Resort
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Spa
**Req ID:** SCO006022
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.