8,926 Specialist Process jobs in the United States

Process Improvement Specialist

92189 San Diego Country Estates, California Booz Allen Hamilton

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Job Description

Job Number: R

Process Improvement Specialist

The Opportunity:

When an organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a business process specialist to learn its process end-to-end and provide ways to change for the better. That's why we need you, an experienced business process specialist who knows how to analyze every aspect of your customer's operations and give them the steps to improve their process.

As a Process Improvement Specialist on our team, you'll analyze your client's current operating environment and identify areas for improvement. You'll facilitate discussions with leadership, engineers, analysts, and support staff to help refine your client's definition of success and identify current frustrations. You'll design data collection plans, facilitate workshops, and communicate your research and illustrative analysis using root cause analysis, SIPOC charts, fishbone diagrams, trend analysis, future state models, and more to help establish understanding and agreement from key stakeholders.

Using lean six sigma and other process improvement tools and methodologies, you'll provide your client with recommendations, along with a firm grasp of the quantitative or qualitative results they can expect. This is your chance to grow experience in a number of capability areas such as cybersecurity, acquisition, fleet readiness, and contracting while deepening your process improvement and project management skills.

Work with us as we help our naval fleet evolve and always be ready.

Join us. The world can't wait.

You Have:

  • 5+ years of experience leading Lean or Six Sigma initiatives

  • Experience in Lean Six Sigma process, methods, and tools

  • Knowledge of Theory of Constraints

  • Knowledge of process mapping tools such as Visio or iGrapfx

  • Ability to provide leadership and technical support in project lifecycle management

  • Ability to facilitate and teach process improvement curriculum in small to large audiences

  • Ability to mentor and coach practitioners on business process initiatives

  • Ability to manage complex executive and multi-organizational relationships

  • Ability to obtain a Secret clearance

  • Bachelor's degree

Nice If You Have:

  • Experience conducting process improvement initiatives in Navy organizations

  • Experience deploying LSS across government organizations

  • Knowledge of Navy Acquisition, Logistics, IT, Navy Readiness, and Training Delivery

  • Possession of excellent verbal and written communication skills

  • Top Secret clearance

  • Lean Six Sigma Certification

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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Process Improvement Specialist

75215 Park Cities, Texas Stellantis Financial Services US

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Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.


Position Summary:

The Process Improvement Specialist for Auto Collections is responsible for analyzing, optimizing, and enhancing the operational efficiency of the auto collections department. This role focuses on identifying inefficiencies in collection workflows, implementing strategic improvements, and ensuring compliance with industry regulations. The specialist collaborates with cross-functional teams to drive continuous improvement initiatives that reduce delinquency rates, improve recovery outcomes, and enhance customer experience.

Essential Duties and Responsibilities :

  • Creates, revises, and maintains all process changes and SOPs
  • Analyze current auto collections processes and workflows to identify inefficiencies
  • Develop and implement process improvement plans using methodologies like Lean, Six Sigma, or Kaizen
  • Monitor the effectiveness of implemented changes and discuss strategy changes as needed
  • Use data analytics to assess performance metrics and generate actionable insights
  • Collaborate with IT and analytics teams to leverage automation and technology solutions
  • Analyze customer accounts to identify patterns and develop strategies to improve collection rates
  • Prepare regular reports on collection performance, outstanding debts, and recovery trends
  • Work closely with Collections QC, operations, compliance, and customer experience teams to align process changes with business goals
  • Lead change management efforts to ensure smooth adoption of new processes
  • Communicate effectively with stakeholders at all levels to gain buy-in and support
  • Facilitate workshops and training sessions to engage teams in improvement initiatives

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

  • 2+ years of experience in process improvement and collections.
  • Strong analytical and problem-solving skills; proficiency in Nintex Process Manager, SQL, Excel, Tableau, and Power BI.
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification preferred).
  • Excellent communication and project management skills.

Education :

  • Bachelor s degree or equivalent.

Skills Required:

  • Regulatory Compliance: Familiarity with FDCPA, CFPB, and other relevant regulations governing debt collection.
  • Collections Strategy Development: Understanding of delinquency segmentation, recovery strategies, and customer outreach.
  • Process Mapping & Analysis: Skilled in documenting workflows and identifying bottlenecks or redundancies.
  • Change Management: Experience in guiding teams through transitions and ensuring adoption of new processes.
  • Communication: Clear and effective verbal and written communication for reporting and stakeholder engagement.
  • CRM & Collections Software: Familiarity with systems like FICO DM, FICO CCCS, Salesforce, Genesys Cloud, and similar platforms.
  • Overtime required required on an as needed basis.
  • Travel 0-10% - as required on an as needed basis.
  • Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Qualifications Preferred:

  • Proficient in SOP, Process maps and Workflow writing
  • 2+ Years of Auto Financing knowledge
  • Strong analytic skills

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time, use hands and arms to operate office equipment including but not limited to a keyboard, mouse and phone, will occasionally need to reach, stoop, stand or walk. The employee must be able to see (close vision), hear, speak, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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Process Improvement Specialist

60045 Lake Forest, Illinois Consumers Credit Union

Posted 3 days ago

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Job Description

Description

Join a Great Place To Work Certified Company!

Consumers Credit Union (CCU) is looking for a Process Improvement Specialist! While reporting to the Director Business Analyst & Process Improvement, you will support key process improvement initiatives with a focus on helping the organization reduce costs and errors, while enhancing both member and employee experiences.

This is a great opportunity to make an impact across all areas of the company by participating in the review and re-engineering of organizational business processes. You will be able to drive sustainable, organization-wide impact using six sigma and continuous improvement methodologies. CCU is a fast-growing, dynamic organization whose "for people, not profit" mindset has been recognized by Forbes as a "Best-in-State" credit union!

Location: Lake Forest, Illinois (hybrid/flexible work schedule, 2-3 days/week onsite). Local Northern IL/Southeastern WI candidates only!

Key Responsibilities:

  • Assisting in the evaluation, organization, planning, and execution of process improvement activities using Lean Six Sigma and/or other continuous improvement methodologies to identify issues and opportunities and positively affect and achieve sustainable results.
  • Supporting continuous improvement initiatives across CCU with focuses on improving the member and employee experience and Return on Assets (ROA).
  • Collaborating with leaders to evaluate work process, service issues, and job function to ensure continuous improvement and achievement of desired results. You'll keep leaders informed of initiative statuses, areas of opportunities, and key operating items.
  • Facilitating teams, coordinating resources, and providing support to identify process improvement initiative requirements, secure resources, and drive initiatives to successful completion and resolution.
  • Maintaining quality reporting related to costs and savings, tracking success and opportunity measurements, and maintaining basic record retention.
  • Educating and supporting internal staff on process improvement initiatives and other continuous improvement methods.
  • Performing basic analytical and statistical process control methods to trend and analyze data and process improvement initiative impact.

Qualifications:

    • Bachelor's degree in Business, Operations or related
    • 3+ years' experience in Process Improvement, Operations or Related (Degree preferred with experience; in lieu of education we may consider 5+ years' experience in Process Improvement)
    • Lean Six Sigma Green or Black Belt- preferred
    • Computer proficiency in MS Office, Project, SharePoint, Visio, Outlook, MS Teams, Mural and Domo
    • Collaboration skills - must be able to work across the business and with all levels of the organization
    • Analytical skills - must be able to help teams define metrics and analyze data


Compensation:

The salary range for this role is $ $1,470 to 92,206 per year. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page:

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has 4 billion in assets and serves more than 260,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: or .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Process Improvement Specialist

32701 Altamonte Springs, Florida AdventHealth

Posted 2 days ago

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Job Description

**All the benefits and perks you need for you and your family:**
+ Benefits from Day One
+ Paid Days Off from Day One
+ Career Development
+ Whole Person Wellbeing Resources
**Our promise to you:**
Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**Schedule:** Full Time
**Shift** :Day
**Location:** AdventHealth Corporate Solutions Center
**The community you'll be caring for:** 902 Inspiration Ave, Altamonte Springs FL 32714
**Periodic Travel to Volusia County AdventHealth Hospitals(Daytona Beach, Palm Coast, New Smyrna, Deland, Orange City)
**The role you'll contribute:**
The Process Improvement Specialist II position is responsible for independently scoping and leading the successful management and execution of tactical improvement initiatives. The candidate is expected at a minimum to be well-versed with the concepts, principles, and theories behind continuous process improvement and total quality management. A qualified candidate must be able to prioritize and manage multiple competing projects, deadlines, and customer relationships, while interacting effectively with stakeholders at all organizational levels, including senior executives & physicians, to affect change within the organization. A successful candidate should be able to transfer clients perceptions of problems into viable solutions and actionable items, utilizing diplomacy and flexibility in response to clients changing concerns, while maintaining oversight of cost, schedule, and quality to ensure that critical milestones and deliverables are completed in a timely manner. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
**The value you'll bring to the team:**
+ Demonstrates, through behavior, Florida Hospitals core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
+ Serves as a change agent and process facilitator for tactical improvement initiatives.
+ Conducts analysis, documents processes, develops and implements effective controls, and optimizes processes to increase operational performance and reduce costs.
+ Utilizes PI principles and tools, including value stream maps, standard work, 6s, visual management, facilitation, and change management skills to support continuous improvement.
+ Prioritize and manage multiple competing projects, deadlines, and customer relationships.
+ Maintains accurate documentation and status of project timeline and keep team stakeholders and executive leadership informed of project status. Proactively identify potential project risks and take steps to mitigate them.
**The expertise and experiences you'll need to succeed:**
**Minimum qualifications** :
+ Bachelor's degree with four or more years of relevant experience or functional equivalence
+ Master's degree with two or more years of relevant experience in Engineering, Healthcare, Business, or related field
+ Proven experience leading process improvement projects, preferably in a complex organizational environment
+ Lean Manufacturing/Lean Six Sigma Green Belt or other equivalent quality certification
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
**Category:** Quality/Clinical Effectiveness
**Organization:** AdventHealth Corporate
**Schedule:** Full-time
**Shift:** 1 - Day
**Req ID:**
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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Process Improvement Specialist

77380 Woodlands, Texas Insight Global

Posted 16 days ago

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Job Description

Job Description
Under general supervision, this candidate will be responsible for facilitating continuous improvement work sessions and leading teams through rapid improvement events to address strategic projects or value stream initiatives. You will be executing analytical approaches and applying proven structured process improvement techniques in support of the overall workshop or production cell. Leading efforts for establishing and sustaining improvement processes supporting a frontline leader and the associated work group. You will also be leading small teams to address local projects or issues.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
Bachelor's Degree in Engineering or related field and 3 years experience in operations, manufacturing, or quality
Experienced with Continuous Improvement Processes, Application of Lean Tools and Principles, Data Analytics, Critical Thinking, Problem Solving, Facilitation, Public Speaking, Team Leadership, Basic Manufacturing Business Acumen
Proficient in Microsoft Office (Excel, PowerPoint, TEAMS) and Outlook
Six Sigma experience Six Sigma certified
Halliburton Experience
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Process Improvement Specialist

17552 Mount Joy, Pennsylvania Cargill

Posted 16 days ago

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Job Description

Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill's food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.
**JOB PURPOSE AND IMPACT**
The Process Improvement Specialist will help ensure analytical quality during all phases of production and ensure products meet or exceed customer requirements for food safety and quality. In this role, you will provide focused expertise in food safety, raw ingredient, process management, manufacturing processes, data and final project management and develop an in depth understanding of specific processes of food safety and quality.
**KEY ACCOUNTABILITIES**
+ Plan and direct activities concerned with development, application and maintenance of quality standards for industrial processes, materials and products.
+ Conduct quality control processes or procedures that include product inspection and testing and analysis of products, report on quality to management and approve or deny product releases.
+ Develop methods to evaluate the progress of sustainability initiatives, rework and waste reduction and streamline food safety and quality continuous improvement projects.
+ Analyze product implementations, modifications and improvements to product in accordance with specific customer specifications and implementations.
+ Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
+ Other duties as assigned
#LI-AM11 #LI-Onsite
**QUALIFICATIONS**
MINIMUM
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
PREFERRED
+ Strong scientific and mathematical knowledge
+ Technical expertise and information/research skills.
+ Experience with food manufacturing environments in dry food processing.
+ General knowledge around process improvement methodologies such as Lean Six Sigma.
**APPLICANT INFORMATION**
+ This position is posted both internally and externally
+ Position is based in Mount Joy, Pennsylvania
+ Relocation assistance is NOT provided for this role
Equal Opportunity Employer, including Disability/Vet
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Process Improvement Specialist

Atlanta, Georgia Stellantis Financial Services US

Posted today

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Job Description

Job Description

Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.


Position Summary:

The Process Improvement Specialist for Auto Collections is responsible for analyzing, optimizing, and enhancing the operational efficiency of the auto collections department. This role focuses on identifying inefficiencies in collection workflows, implementing strategic improvements, and ensuring compliance with industry regulations. The specialist collaborates with cross-functional teams to drive continuous improvement initiatives that reduce delinquency rates, improve recovery outcomes, and enhance customer experience.

Essential Duties and Responsibilities :

  • Creates, revises, and maintains all process changes and SOPs
  • Analyze current auto collections processes and workflows to identify inefficiencies
  • Develop and implement process improvement plans using methodologies like Lean, Six Sigma, or Kaizen
  • Monitor the effectiveness of implemented changes and discuss strategy changes as needed
  • Use data analytics to assess performance metrics and generate actionable insights
  • Collaborate with IT and analytics teams to leverage automation and technology solutions
  • Analyze customer accounts to identify patterns and develop strategies to improve collection rates
  • Prepare regular reports on collection performance, outstanding debts, and recovery trends
  • Work closely with Collections QC, operations, compliance, and customer experience teams to align process changes with business goals
  • Lead change management efforts to ensure smooth adoption of new processes
  • Communicate effectively with stakeholders at all levels to gain buy-in and support
  • Facilitate workshops and training sessions to engage teams in improvement initiatives

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

  • 2+ years of experience in process improvement and collections.
  • Strong analytical and problem-solving skills; proficiency in Nintex Process Manager, SQL, Excel, Tableau, and Power BI.
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification preferred).
  • Excellent communication and project management skills.

Education :

  • Bachelor’s degree or equivalent.

Skills Required:

  • Regulatory Compliance: Familiarity with FDCPA, CFPB, and other relevant regulations governing debt collection.
  • Collections Strategy Development: Understanding of delinquency segmentation, recovery strategies, and customer outreach.
  • Process Mapping & Analysis: Skilled in documenting workflows and identifying bottlenecks or redundancies.
  • Change Management: Experience in guiding teams through transitions and ensuring adoption of new processes.
  • Communication: Clear and effective verbal and written communication for reporting and stakeholder engagement.
  • CRM & Collections Software: Familiarity with systems like FICO DM, FICO CCCS, Salesforce, Genesys Cloud, and similar platforms.
  • Overtime required – required on an as needed basis.
  • Travel 0-10% - as required on an as needed basis.
  • Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Qualifications Preferred:

  • Proficient in SOP, Process maps and Workflow writing
  • 2+ Years of Auto Financing knowledge
  • Strong analytic skills

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time, use hands and arms to operate office equipment including but not limited to a keyboard, mouse and phone, will occasionally need to reach, stoop, stand or walk. The employee must be able to see (close vision), hear, speak, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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Process Improvement Specialist

Dearborn, Michigan Stellantis Financial Services US

Posted today

Job Viewed

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Job Description

Job Description

Job Description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.


Position Summary:

The Process Improvement Specialist for Auto Collections is responsible for analyzing, optimizing, and enhancing the operational efficiency of the auto collections department. This role focuses on identifying inefficiencies in collection workflows, implementing strategic improvements, and ensuring compliance with industry regulations. The specialist collaborates with cross-functional teams to drive continuous improvement initiatives that reduce delinquency rates, improve recovery outcomes, and enhance customer experience.

Essential Duties and Responsibilities :

  • Creates, revises, and maintains all process changes and SOPs
  • Analyze current auto collections processes and workflows to identify inefficiencies
  • Develop and implement process improvement plans using methodologies like Lean, Six Sigma, or Kaizen
  • Monitor the effectiveness of implemented changes and discuss strategy changes as needed
  • Use data analytics to assess performance metrics and generate actionable insights
  • Collaborate with IT and analytics teams to leverage automation and technology solutions
  • Analyze customer accounts to identify patterns and develop strategies to improve collection rates
  • Prepare regular reports on collection performance, outstanding debts, and recovery trends
  • Work closely with Collections QC, operations, compliance, and customer experience teams to align process changes with business goals
  • Lead change management efforts to ensure smooth adoption of new processes
  • Communicate effectively with stakeholders at all levels to gain buy-in and support
  • Facilitate workshops and training sessions to engage teams in improvement initiatives

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

  • 2+ years of experience in process improvement and collections.
  • Strong analytical and problem-solving skills; proficiency in Nintex Process Manager, SQL, Excel, Tableau, and Power BI.
  • Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification preferred).
  • Excellent communication and project management skills.

Education :

  • Bachelor’s degree or equivalent.

Skills Required:

  • Regulatory Compliance: Familiarity with FDCPA, CFPB, and other relevant regulations governing debt collection.
  • Collections Strategy Development: Understanding of delinquency segmentation, recovery strategies, and customer outreach.
  • Process Mapping & Analysis: Skilled in documenting workflows and identifying bottlenecks or redundancies.
  • Change Management: Experience in guiding teams through transitions and ensuring adoption of new processes.
  • Communication: Clear and effective verbal and written communication for reporting and stakeholder engagement.
  • CRM & Collections Software: Familiarity with systems like FICO DM, FICO CCCS, Salesforce, Genesys Cloud, and similar platforms.
  • Overtime required – required on an as needed basis.
  • Travel 0-10% - as required on an as needed basis.
  • Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Qualifications Preferred:

  • Proficient in SOP, Process maps and Workflow writing
  • 2+ Years of Auto Financing knowledge
  • Strong analytic skills

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time, use hands and arms to operate office equipment including but not limited to a keyboard, mouse and phone, will occasionally need to reach, stoop, stand or walk. The employee must be able to see (close vision), hear, speak, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

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Engineering Specialist, Process

45807 Lima, Ohio Ford Motor Company

Posted 4 days ago

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Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

As part of our Manufacturing team, you'll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we're constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love.

  • Support Manufacturing Process Engineering activity for Final Assembly

  • Drive continuous improvement in safety, quality and productivity

  • Apply engineering principles and analytical techniques to establish and continuously improve manufacturing processes and products

  • Develop action plans as required to investigate and prioritize quality concerns and verify corrective actions on internal processes and supplier processes

  • Lead and conduct process audits to ensure process discipline is consistent with Vehicle Operations guidelines

  • Conduct job ergonomic evaluations and deliver corrective actions as required

  • Analyze vehicle inventory root causes; engage in mapping and corrective actions to reduce vehicle inventory

  • Create process and instruction sheets supporting quality methods and processes

  • Deliver capable processes and tools for Trim and Chassis Assembly operations

  • Lead role in resolving assembly related concerns. Lead variability reduction and lean manufacturing initiatives and best practices

  • Ensure compliance to Plant, Corporate, Governmental and Environmental standards

  • Back up ISO 14001 compliance and support internal ISO auditing and compliance as required

  • Support continuous improvement in safety, quality and productivity in Chassis and/or Trim areas

  • Identify throughput constraints and drive root cause improvements

You'll have.

  • High School Diploma or GED

  • 1 or more years' experience working in a manufacturing environment (internship and coop experience will be considered)

Even better, you may have.

  • Effective oral and written communication skills

  • 2 or more years in the automotive industry

  • Lean Manufacturing and Six Sigma experience

  • 8D and 5Why corrective action and problem solving skills

  • Solid understanding of Lean Tools - 5S, Kanban, Poka-yoke, and Value Stream Mapping

  • Familiarity with DMAIC and DMADV (DFSS) Project Methodology experience

  • Knowledge of TQM and Kaizen Methods

  • FMEA, PPAP, and DOEs experience

  • Validated experience with Visual Factory Management

  • Ergonomic analysis knowledge and experience

  • Successful candidate must be able to demonstrate leadership behaviors combined with outstanding interpersonal, teambuilding, and communication skills

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder.or all of the above? No matter what you choose, we offer a work life that works for you, including:

  • Immediate medical, dental, and prescription drug coverage

  • Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

  • Vehicle discount program for employees and family members, and management leases

  • Tuition assistance

  • Established and active employee resource groups

  • Paid time off for individual and team community service

  • A generous schedule of paid holidays, including the week between Christmas and New Year's Day

  • Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

2025-benefits-and-comp-gsr-sal-plan-1.pdf (

This position is a range of salary grades 6 and 7.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call .

#LI-Onsite

#LI-NS1

Requisition ID : 51885

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Engineering Specialist- Process

48198 Ypsilanti, Michigan Ford Motor Company

Posted 1 day ago

Job Viewed

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Job Description

**Engineering Specialist - Process**
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
As part of our Manufacturing team, you'll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we're constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love.
**In this position.**
You will apply engineering principles & analytical techniques to establish and continuously improve manufacturing processes and products.
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
**What you'll do.**
+ Support Manufacturing Process Engineering activity
+ Drive continuous improvement in safety, quality and productivity
+ Apply engineering principles and analytical techniques to establish and continuously improve manufacturing processes and products
+ Develop action plans as required to investigate and prioritize quality concerns and verify corrective actions on internal processes and supplier processes
+ Lead and conduct process audits to ensure process discipline is consistent with guidelines
+ Conduct job ergonomic evaluations and deliver corrective actions as required
+ Analyze vehicle inventory root causes; engage in mapping and corrective actions to reduce vehicle inventory
+ Create process and instruction sheets supporting quality methods and processes
+ Deliver capable processes and tools for Trim and Chassis Assembly operations
+ Lead variability reduction and lean manufacturing initiatives and best practices
+ Ensure compliance to Plant, Corporate, Governmental and Environmental standards
+ Back up ISO 14001 compliance and support internal ISO auditing and compliance as required
+ Support continuous improvement in safety, quality and productivity
+ Identify throughput constraints and drive root cause improvements
**You'll have.**
+ High School Diploma or GED
+ 1 or more years' experience working in a manufacturing environment (internship and coop experience will be considered)
**Even better, you may have.**
+ Bachelors Degree
+ Effective oral and written communication skills
+ 2 or more years in the automotive industry
+ Lean Manufacturing and Six Sigma experience
+ 8D and 5Why corrective action and problem solving skills
+ Solid understanding of Lean Tools - 5S, Kanban, Poka-yoke, and Value Stream Mapping
+ Familiarity with DMAIC and DMADV (DFSS) Project Methodology experience
+ Knowledge of TQM and Kaizen Methods
+ FMEA, PPAP, and DOEs experience
+ Validated experience with Visual Factory Management
+ Ergonomic analysis knowledge and experience
+ Successful candidate must be able to demonstrate leadership behaviors combined with outstanding interpersonal, teambuilding, and communication skills
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder.or all the above? No matter what you choose, we offer a work life that works for you, including:
+ Immediate medical, dental, and prescription drug coverage
+ Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
+ Vehicle discount program for employees and family members, and management leases
+ Tuition assistance
+ Established and active employee resource groups
+ Paid time off for individual and team community service
+ A generous schedule of paid holidays, including the week between Christmas and New Year's Day
+ Paid time off and the option to purchase additional vacation time.
**For more information on salary and benefits, click here:** ( position is a range of salary grades 6, 7 and 8.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call .
#LI-Onsite
#LI-BS2
**Requisition ID** : 52552
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