33 Specialists jobs in Owings Mills

Requisition Number: 24816
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $160,000.00 - $210,000.00
Security Clearance: TS/SCI with Poly
Level of Experience: Senior
This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.
HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: Technologies, Cyber & Intelligence team is seeking a Cyber Architect SME to play a pivotal role in a new initiative supporting a key client at the forefront of cyberspace operations. This mission focuses on aligning strategic direction across the cyber domain, enhancing the Department of Defense's cyber capabilities, and integrating top-tier expertise to strengthen national security in the digital battlespace.
Responsibilities
+ Provide strategic guidance for specialized programs and projects within the cyber architecture domain.
+ Deliver expert-level support, in-depth analysis, and research to address complex challenges and processes related to cyberspace operations.
+ Serve as a technical authority on executive-level project teams, offering direction, insight, and innovative solutions to drive mission success.
Minimum Qualifications
10 years relevant experience with Bachelors in related field
Clearance: Must possess and active Top Secret /SCI with polygraph for consideration
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call for assistance. Press #3 for HII Mission Technologies.

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values inclusion, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see .
Join our ambitious team at Cengage as a Renewal Specialist- Manager and play a pivotal role in driving innovation in education! Our mission is to help learners achieve their dreams, and you'll be a key player in ensuring our success.
**What You'll Do Here:**
+ Lead a team of renewal specialists to achieve 100% of assigned territory renewal goals.
+ Manage a book of business, coordinating end-to-end renewal execution for assigned accounts.
+ Ensure timely and accurate completion of all renewal contracts.
+ Improve forecast accuracy by applying full BANT methodology to renewal opportunities.
+ Build and maintain a robust renewal pipeline.
+ Apply Salesforce daily to manage renewal activities, ensuring data integrity.
+ Develop and maintain a territory and team renewal plan, including a mid-year review.
+ Serve as the primary point of contact for strategic renewal discussions.
+ Mentor and support team members for a seamless renewal process and high customer happiness.
+ Identify upsell or cross-sell opportunities during the renewal cycle and coordinate with the sales team.
**Skills You'll Need Here:**
(Required)
+ Bachelor's degree or equivalent experience in Business, Education, or a related field.
+ 3+ years of experience in renewals, account management, or sales-preferably in the K-12 education sector.
+ 1+ years of experience managing or mentoring team members.
+ Strong CRM skills, especially with Salesforce.
+ Excellent communication, negotiation, and organizational skills.
+ Proven ability to meet or exceed renewal and retention targets
+ Outstanding attention to detail
+ Flawless execution of tasks
+ Ambitious and determined approach
+ Proven ability to successfully implement strategies
+ World-class communication and collaboration skills
+ Strong leadership and mentoring abilities
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage** **Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$88,600.00 - $115,200.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

Requisition Number: 15200
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: - $230,000.00
Security Clearance: TS/SCI with Poly
Level of Experience: Senior
This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems.
HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video: Technologies a division of HII - Cyber Electronic Warfare and Space (CEWS) provides full-spectrum cyber, EW and space capabilities that address today's rapidly changing, multi-domain global security threats, and anticipate emerging threats.
Our cyber professionals are on the cutting edge of cyberspace operations, delivering cyberspace options and effects for our nation in an ever-changing threat environment. Our experts provide a full range of expertise and capabilities across the spectrum of cyberspace operations. We are an integral part of an important mission -- we go to work every day with the knowledge and pride that our accomplishments make a difference.
Cyber Electronic Warfare and Space team is currently seeking a Cyber Architect Subject Matter Expert in support of an exciting new effort supporting one of our clients that is responsible for unifying the direction of cyberspace operations, strengthening DoD cyberspace capabilities, and integrating and bolstering DoD's cyber expertise.
Responsibilities
Minimum of 10 years of experience in the identified area of expertise to include:
+ Guiding of specific programs and projects relating to the subject matter.
+ Proving expert support, analysis, and research to complex problems and processes relating to the subject matter.
+ Serving as a technical expert on executive-level project teams providing technical direction, interpretation, and alternatives.
Minimum Qualifications
+ 15 years relevant experience with Bachelors in related field
+ 13 years relevant experience with Masters in related field
+ 10 years relevant experience with PhD or Juris Doctorate in related field
+ High School Diploma or equivalent and 19 years relevant experience.
Clearance: Must possess and active Top Secret /SCI with polygraph for consideration
The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call for assistance. Press #3 for HII Mission Technologies.

Tier 3 Subject Matter Expert (SME)

Description

GES is seeking an experienced Network Systems Subject Matter Expert (SME) to provide Tier 3 sustainment support to a mission critical IP voice transport network in Fort Meade, MD. The position requires extensive experience optimizing, implementing, and maintaining complex networks with a focus on security, high availability, and performance. The SME will work closely with operations, management, and customer stakeholders to ensure the network is both secure and functioning optimally.

Primary Responsibilities:

• Provide system and network optimization design, implementation, testing, and maintenance support for a complex enterprise network using industry best practices.
• Resolve escalated network and security support issues (Tier 3).
• Independently conduct network assessments, identify possible vulnerabilities, and recommend/develop solutions to problems found.
• Lead development of network documentation, diagrams, and standard operating procedures. This includes creating and maintaining Engineering Implementation Plans (EIPs).
• Support Continuous Service Improvements (CSI).
• Active participation in Root Cause Analysis for Problem Management activities.
• Work with cross-functional teams to plan and execute network upgrades, migrations, and deployments.
• Manage vendor relationships, including engagement on Incident Support activities and ensure timely delivery of program deliverables.
• Monitoring, capacity planning, backup, and recovery of network equipment
• Keep up with technology trends. Evaluate and recommend new technologies, tactics, and tools to improve service delivery.
• Mentor and coach junior engineers, including providing training and support as required.
• Provide testing support for the setup, installation, and transition to operations of service infrastructure devices, NMS and tools.
• Support administration, patching, configuration, and sustainment activities for JITC lab components hosted at DISA Ft Meade.
• Function as the primary COOP capability support engineer.
• Review ACAS scanning and findings reports. Provide engineering support to the program ISSM/ISSO to mitigate findings.
• Support lifecycle sustainment and refresh activities.
• Utilize the designated ticketing system to document resolution and develop knowledge management artifacts.
• Consult and collaborate with OEM resident and TAC engineering support provided by the government to ensure program operational and engineering needs are supported.

Core Qualifications :

• Bachelor's degree and 8 - 12 years of prior relevant experience or Masters with 6 - 10 years of prior relevant experience. Specific years of related work experience may be substituted for a degree at the Hiring Manager's discretion.
• Ability to work in a team environment with excellent communications and interpersonal skills.
• Active DoD clearance at the Top-Secret level with SCI eligibility
• Security+ Certification or other DOD 8570 IAT Lvl II Certification within a certain timeframe after starting if not starting with one when hired.
• Extensive knowledge of defense-in-depth principles, Network and Security architecture, network topology, IT device integrity, and common security elements.
• 10+ years' experience engineering and troubleshooting networks, including extensive routing and switching experience such as one or more of the following: MPLS, VPNs, routing protocols i.e. BGP, OSPF, IS-IS, switching protocols i.e. Spanning Tree Protocol, VLANs, LLDP, VoIP, Multicast protocols and emerging network technologies.
• Strong understanding and in-depth knowledge of IP network/subnet addressing.
  Experienced and adept at developing and maintaining technical documents, analyses, and reports.
• Experience developing and presenting technical information to senior customer management, customer stakeholders, and company management.
• Ability to travel up to 10% including OCONUS potential travel.

Preferred Qualifications:

• Experience with Juniper route, switch and security appliances. (MX, EX, SRX)
• Experience with Session Initiation Protocol (SIP) implementation and design concepts.
• Experience with Ribbon Session Border Controllers (SBC)
• Experience with SolarWinds configuration and maintenance.
• Experience with change, configuration and performance management NetOps concepts.
• IAT Level III Certification (i.e. CISSP or equivalent).

Clearance: Top Secret Level with SCI eligibility

Location: Fort Meade, MD.

UKG Pro WFM Technical Specialist Master
Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy and Technology practice is a $650M+ offering, with over 2,000 consulting practitioners, and is part of a $B+ Human Capital team. Our practice encompasses several offerings, including UKG, which is one of the fastest growing in our portfolio.
Working with our Global Payroll and Workforce Management Team means you will be working with UKG's #1 Global System Integrator who had growth of over 35% in 2024. Our commitment to UKG's platforms is demonstrated in over 150 successful implementations, including some of the largest UKG implementations to date.
Human Capital
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
The Team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Recruiting for this role ends on 12/31/25
Work you'll do:
As a UKG Pro WFM Technical Specialist, you should expect to be involved in the following:
+ Collaborate with stakeholders, including business analysts, project managers, and end-users, to understand business objectives and translate those goals into technical specifications that ensure scalability, performance, and security.
+ Build technical designs for software applications that incorporate architecture patterns, frameworks, data models, application components, and system integrations.
+ Define the architecture strategy and development roadmap to align with the organization's business goals and technology strategy.
+ Evaluate and select appropriate technologies, platforms, and tools for application development that may or may not be part of the UKG ecosystem.
+ Recommend technologies and tools that align with the application's requirements, based on factors such as performance, scalability, and maintainability.
+ Integrate applications to run smoothly with backend tools, such as cloud storage or application program interfaces (APIs).
Required Qualifications:
+ Bachelor's Degree or equivalent experience
+ 6+ years of experience actively working with HR and WFM functions and processes, demonstrating strong problem solving and troubleshooting skills
+ 6 years of experience with UKG Technical Architecture, and familiarity with the Boomi integration layer and UKG's net-new platform technologies (LLM, FLEX, Bryte).
+ 6+ years of experience working with Global Fortune 500 firms.
+ 6+ years of experience leading technical teams in the full lifecycle of a WFM project or workstream including Business Analysis, Functional Specification, System Configuration, Design, Testing
+ 6+ years of experience in leading requirements gathering workshops or facilitating meetings.
+ Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred Qualifications:
+ 6+ years of external Consulting Experience
+ 6+ years of experience in other HRIS Implementations
+ 6+ years of experience with UKG's technology stack and embedded next gen technologies (UKG Bryte, Flex, UDES and Google LLM)
+ Proficient in Microsoft Excel, Visio and PowerPoint, with at least 2 years' experience creating advanced Excel models (e.g., pivot tables, VLOOKUP, data analysis) and developing client-ready PowerPoint presentations for executive-level audiences.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 130,800 to 241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC
Information for applicants with a need for accommodation:
more information about Human Capital, visit our landing page at: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

**Who Are We?**
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$91,800.00 - $151,600.00
**Target Openings**
1
**What Is the Opportunity?**
We are looking for a motivated and enthusiastic team player with industry experience to join our Strategic Resolution Group Claim team as a Sr. Technical Specialist handling complex toxic tort, latent injury, sexual misconduct, environmental claims and/or excess claims that present significant financial exposures. With general supervision, you will manage challenging large exposure claims which routinely present unique, complex liability and coverage issues. You will develop strategies to successfully resolve these claims in the most efficient and effective way while meeting established protocols and delivering optimal customer service. You will apply your advanced knowledge of legal issues and applicable case law in multiple jurisdictions. Provides mentoring, coaching, consulting, and training resources, and serves as a contact and technical resource to the field and our business partners. Assists with interviewing and hiring and training of junior employees.
As of the date of this posting, Travelers anticipates that this posting will remain open until October 13, 2025
**What Will You Do?**
+ In the handling large exposure claims, your responsibilities may include:
+ Coverage Research and Analysis - Responsible for researching the existence of policies that may have been issued by multiple legacy companies and analyzing coverage. Apply knowledge of relevant legal concepts in applicable jurisdictions. Prepare coverage recommendations and present to management. Effectively communicate coverage positions to policyholders or their representatives.
+ Liability Investigation and Analysis - Conduct thorough investigation and analysis of claim facts to determine liability. Apply knowledge of relevant legal concepts in jurisdiction to evaluate damages and develop recommendation of appropriate course of action.
+ Litigation Management - Proactively develop and execute a strategic file management plan that achieves optimal file resolution, including as appropriate: research and recommendation of counsel; litigation and resolution strategies; management of loss adjustment expenses; engagement of appropriate experts; use of proper settlement and release terms. Apply critical and strategic thinking in managing files and accounts. Attend meetings with counsel, settlement conferences, mediations and trials.
+ Account Management - Apply an in-depth knowledge and understanding of assigned accounts in actions and decisions. Maintain effective working relationships with other account contacts. Ensure claims and settlement agreements are handled in a consistent manner. Responsible for decisive and broad reaching regular communication and reporting to coordinate / align actions on assigned accounts. Take a leadership role in meetings, presentations and negotiations with other account contacts.
+ Financial Analysis - Estimate financial exposures on an individual claim and account basis. Develop budgets and financial analyses, maintain appropriate defense and indemnity estimates.
+ File Maintenance and Administrative Compliance - Maintain well-documented and organized claim files. Maintain proficiency SRG claim systems and databases. Adhere to applicable requirements for data accuracy. Efficiently manage file inventory.
+ Coaching - May be involved in training, mentoring, coaching and interviewing.
+ Project Leadership - May lead or represent the unit/office on special projects at request of management.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Education & Work Experience:
+ Bachelor's degree.
+ 5+ years of experience in toxic tort, latent injury, environmental claim and coverage determination.
+ Job specific or technical competencies:
+ Analytical Thinking.
+ Communication.
+ Judgment & Decision-Making.
+ Teamwork.
+ Accountability.
+ Customer Focus.
+ Relationship Management.
+ Business Perspective.
+ Knowledge of Regulatory and Claim Environments.
+ Planning & Organizing.
+ Technology.
+ Working Independently.
+ Application of Departmental Practices & Procedures.
+ Licensing.
**What is a Must Have?**
+ High School Diploma or GED.
+ A minimum of 3 years' experience in environmental claim and coverage determination or in handling severe, highly complex liability claims and litigation, or comparable claim litigation or legal experience, OR
+ 3 years of bodily injury or property damage claim handling experience or comparable claim litigation or legal experience plus 1 year of SRG experience.
+ In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing education credits as mandated.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .

Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their established team in Baltimore, Maryland, US . This role is critical in ensuring our users receive timely and effective assistance with our diverse range of software products and services. You will be the first point of contact for technical issues, diagnosing and resolving problems through various channels, including phone, email, and ticketing systems. The ideal candidate possesses exceptional troubleshooting skills, a deep understanding of common technical issues, and the ability to communicate complex solutions in a clear and concise manner. Responsibilities include logging and tracking support requests, escalating issues to higher-level support or development teams when necessary, and contributing to the knowledge base by documenting solutions and creating FAQs. You will also be responsible for providing training and guidance to end-users, ensuring they can effectively utilize our offerings. Proactive customer engagement and a commitment to providing an outstanding support experience are paramount. This position requires a meticulous approach to problem-solving, strong organizational skills, and the ability to manage multiple priorities in a busy environment. You will work closely with product development and quality assurance teams to provide feedback on user issues and identify areas for improvement. A passion for technology and a genuine desire to help others succeed are essential for this role. Join our team and be the bridge between our users and our cutting-edge solutions.
Responsibilities:

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to senior support staff or appropriate teams.
• Document all support interactions and resolutions in a ticketing system.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Assist users with product setup, configuration, and troubleshooting.
• Identify trends in support requests and provide feedback to product teams.
• Conduct remote troubleshooting sessions with users.
• Ensure customer satisfaction by providing prompt and effective solutions.
• Stay up-to-date with product updates and new features.

Our client is seeking a highly skilled Senior Technical Support Specialist to provide expert-level assistance and troubleshooting for their sophisticated software products. This hybrid role combines remote work flexibility with the necessity of occasional on-site collaboration and client engagement. The ideal candidate will possess deep technical knowledge, exceptional problem-solving abilities, and outstanding customer service skills. You will be responsible for resolving complex technical issues, documenting solutions, and contributing to the continuous improvement of our support processes.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, chat, and remote desktop sessions.
• Troubleshoot and diagnose complex software issues, identifying root causes and implementing effective solutions.
• Escalate critical issues to appropriate internal teams (e.g., development, engineering) when necessary, providing detailed documentation.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Assist in the training and mentoring of junior support staff.
• Contribute to product improvement by providing detailed feedback to the development and product management teams.
• Manage support queues and ensure timely resolution of all customer inquiries and issues.
• Proactively identify trends in support requests and recommend solutions or preventative measures.
• Participate in cross-functional team meetings and projects as needed.
• Stay up-to-date with product updates, new features, and relevant technologies.
• On-site presence may be required for specific client meetings, team training, or complex issue resolution in Baltimore, Maryland, US .

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support, preferably with enterprise software or complex IT systems.
• Proven expertise in troubleshooting software applications, operating systems, and network issues.
• Strong understanding of SQL, scripting languages (e.g., PowerShell, Python), and common network protocols.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent analytical and problem-solving skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and as part of a team in a hybrid work environment.
• Strong customer service orientation and a commitment to customer satisfaction.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.

Our client offers a competitive salary, benefits package, and opportunities for professional growth within a supportive hybrid work environment.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their fully remote team. This position is critical in providing advanced technical assistance and resolving complex issues for our user base. As a Senior Technical Support Specialist, you will be a primary point of contact for escalated technical problems, leveraging your deep understanding of our products and systems to deliver exceptional support. Your responsibilities will include diagnosing and troubleshooting hardware, software, and network issues, documenting solutions, and contributing to our knowledge base. You will also work closely with engineering and product development teams to identify trends, report bugs, and suggest product improvements. The ideal candidate will have extensive experience in technical support, a proven ability to manage challenging customer interactions, and a passion for problem-solving. You should possess strong communication skills, both written and verbal, with the ability to explain technical concepts clearly to users of varying technical proficiencies. This is a remote-first role, requiring you to be self-motivated, organized, and able to manage your time effectively. We value candidates who are proactive in identifying potential issues and contributing to proactive solutions. You will be part of a collaborative and supportive virtual environment, where your contributions are recognized and valued. We offer a competitive compensation package, excellent benefits, and significant opportunities for professional development within a growing organization. If you are dedicated to providing outstanding technical support and thrive in a remote work setting, we encourage you to apply.

Responsibilities:

• Provide advanced technical support to end-users via phone, email, and chat.
• Diagnose and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams and track resolution.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in the training and mentoring of junior support staff.
• Identify recurring technical issues and provide feedback for product improvement.
• Manage customer expectations and ensure timely resolution of support requests.
• Stay up-to-date with product updates and new technologies.
• Contribute to a positive and collaborative remote work environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 5 years of experience in technical support or helpdesk roles.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving and diagnostic skills.
• Superior communication and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.