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Job Description

Position Description

The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United’s Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services.

The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach.

Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes.

Essential Job Functions

The following duties are mandatory requirements of the job:

Operations

• Set up shower area and welcome area at the beginning of service and break down at the end of the day.
• Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery.
• Ensure shower stalls are prepared and sanitized before each shower guest.
• Maintain and track inventory of essential service items, such as cleaning products and equipment.

Client Engagement and Reporting

• Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc.
• Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely.
• Engage with clients receiving services, assisting them with referrals to additional services as needed.
• Work with other staff in following safety and de-escalation protocols in working with clients.
• Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate.
• Enter service delivery details into online client tracking systems and/or funder databases as required by program.
• Assist Program Director with overall program reporting to ensure compliance with funder and executive management requirements.

Engagement with Peers and Volunteers

• Orient new volunteers, explain procedures, model appropriate interaction with guests.
• Oversee assigned peers and volunteers, providing support and direction to ensure that they are guided by program policies and procedures.

Other Responsibilities

The following duties are to be performed as assigned by the supervisor:

• Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings.
• Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources.
• Other duties as assigned.

Education and Certification

• This position requires a high school diploma and two years’ experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City.
• Valid New York State driver’s license preferred.

Special Skills and Knowledge

Excellent interpersonal skills, including clear communication with clients and colleagues

Effectiveness in prioritizing tasks, delegating them where appropriate

Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals

Knowledge of and respect for the harm reduction model and its principals

Bilingual English/Spanish a plus

Must be able to lift up to 40 pounds

Must be able to bend, scrub, mop, etc., for extended periods

Job Description

Harbor is seeking a Support Services Specialist to provide front desk support in Toledo.

Position is full-time, 1st shift, 40 hours per week.

Job Duties :

• Answers all calls in a professional, warm, courteous, and efficient manner in accordance with organization’s customer service efforts. Transfers calls to voice mail or takes accurate written messages and proper and prompt delivery.
• Answers all incoming calls from clients regarding their appointments which include new and follow-up appointments, cancellations, and rescheduling.
• Ensures that clients are announced to appropriate staff person.
• Schedules ongoing appointments for other Harbor locations.
• Collects payments from clients as required. Reconciles cash box and completes deposit or distributes cash drawer to designated person, as assigned.
• Performs opening/closing duties as assigned.
• May float to other locations as needed.

Requirements

• High school diploma or equivalent required with two years of closely related office experience strongly preferred.
• Must have previous experience in data entry.
• Excellent customer service skills, flexibility, strong multi-tasking skills, and excellent organizational skills required.
• Must be proficient and accurate in computer use, including Microsoft Word.
• Knowledge of skills to work with youth/adults affected by trauma preferred.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• • Medical, dental, and vision coverage
  • Retirement plan with company match
  • Generous paid time off, sick time, and paid holidays
  • Tuition and professional license reimbursement programs
  • Clinical supervision hours offered
  • Employee referral bonuses
  • Ability to make a difference in your community!

We are looking for an organized, proactive administrative And Support services manager to oversee our administrative department operations and staff members. The administrative services manager will establish, evaluate, and change department controls and systems, review reports and interpret data, and hire, train, monitor, and direct employees while ensuring that the department and office operate efficiently and smoothly. You may also handle basic office tasks or direct support staff members as they answer phones, collect and distribute mail, organize and store information or paperwork, set up meetings, and make travel arrangements.

To be a successful administrative services manager, you should be committed to supporting the administrative staff members and improving department operations. You should be analytical, creative, organized, and detail-oriented.

• Directing and evaluating administrative department operations and staff members to ensure the business operates in a smooth, efficient manner.
• Developing, analyzing, reviewing, and implementing administrative department systems and controls.
• Training, hiring, coaching, and leading support staff members.
• Creating, reviewing, and reporting department data and using this information to solve potential problems or strengthen performance.
• Establishing and enforcing department regulations, guidelines, budgets, and timelines.
• Handling or monitoring staff as they perform basic office tasks, such as answering phones, greeting and directing visitors, making arrangements for meetings or travel, and distributing mail.
• Ensuring that information and records are organized and stored in a proper manner.
• Overseeing the maintenance, repair, or replacement of office equipment and machines.
• Assisting with office space design and installation.
• Ensuring that the office systems, controls, policies, procedures, and workspaces are in compliance with current regulations or legislation.

• High School Diploma or equivalent and administrative or clerical experience is required.
• Bachelor’s degree in business administration or a related field may be preferred.
• Additional certifications or licenses may be a plus.
• Ability to analyze information and develop effective solutions.
• Strong planning, critical thinking, problem-solving, and task and time management skills.
• Excellent interpersonal, leadership, coaching, and verbal and written communication skills.
• Proficiency in office technology and equipment, such as computers, copiers, scanners, fax machines, and phone systems.