201 Specialized Support jobs in Atlanta

IT Support & Services Analyst
Job Description:
In support of Sage's vision, the IT function has moved to a single global operating model. Sage has also moved to a hybrid working model that requires a variety of support mediums, both in and out of Sage offices. Our mission is to transform the way IT is delivered to customers and colleagues across the world with the emphasis on simplicity, mobility, and
efficiency. The EUC Support function is core to enabling and maintain services at the highest levels, so our colleagues to focus more on our customers and increasing revenue by providing unified global IT platforms, multi-channel customer engagement and a consistent customer experience across the globe.
The EUC Support Analyst provides first and second-tier support to colleagues for workstation (e.g. Windows, Mac/OSX) and Mobile (e.g. IOS, Android) applications, and hardware. The position interacts with other IT areas to restore service and/or identify and correct problems. Coordinates configuration/installation and general troubleshooting of PC hardware and software. May recommend systems modifications to reduce user problems. Contributes to projects impacting the Colleague Services team. Escalates more complex problems to senior level EUC Support colleagues.
Key Responsibilities:
Key accountabilities and decision ownership: (5 or 7 max)
· Managing 1st and 2nd line service requests using Service Now, following an ITIL model with opportunities to support a variety of technologies
· To be responsible for all support activities, delivering a high-quality support service to all Sage colleagues
· Supporting the user acceptance testing process for all key IT deliverables
· Effective troubleshooting, to assist in the resolution of user problems in an effective and timely manner
· Write knowledge base documentation to support changes implemented for applications for both self-service and cross skilling
· Prioritising support tickets effectively within agreed timelines, to meet or exceed colleague expectations
· Identify opportunities for improvement and take accountability for implementing them
#LI-BJ1
Function:
IT
Country:
United States
Office Location:
Atlanta
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

**A Little About Us**
EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit Note: This position is 100% remote for candidates based in the US***
EDB is seeking a dynamic and experienced Head of Support Services, to lead our global support organization. This role requires a visionary leader and change-agent who can drive transformative initiatives to position the support organization as a key driver of customer value. The Sr. Director will oversee a high-paced, high-volume support operation, implementing cutting-edge innovations such as generative AI, automation, self-service solutions, and robust knowledge management systems.
**Your impact will be:**
+ **Leadership & Strategy:**
+ Lead and inspire a global support organization, fostering a culture of innovation, accountability, and customer-centricity.
+ Develop and execute a strategic roadmap to modernize support delivery and align it with EDB business goals.
+ **Innovation & Automation:**
+ Spearhead the adoption of generative AI and automation technologies to streamline operations and improve efficiency.
+ Build and scale self-service platforms and an AI-driven knowledge library to empower customers and reduce resolution times.
+ **Support Platform Expertise:**
+ Drive optimization and utilization of EDB's core customer support platform
+ Ensure the organization leverages best practices in CRM, case management, and analytics for operational excellence.
+ **Operational Excellence:**
+ Oversee the delivery of support services at scale, ensuring quality, consistency, and adherence to SLAs in a high-volume environment.
+ Develop metrics and KPIs to measure success, drive continuous improvement, and report performance to senior leadership.
+ **Customer Experience:**
+ Transform support into a value creation organization by delivering exceptional experiences that enhance customer loyalty and satisfaction.
+ Collaborate cross-functionally to align support initiatives with product, engineering, and customer success strategies.
**What you'll bring:**
+ 10+ years of leadership experience in global support or service delivery, with at least 5 years at the Director level.
+ Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions.
+ Proven track record of managing high-volume, high-paced support environments in a technology or SaaS company.
+ Deep understanding of support platform capabilities; hands-on experience driving optimization.
+ Expertise in AI and automation technologies, with a focus on practical, scalable solutions.
+ Strong change management capabilities to lead transformative initiatives across a global organization.
+ Exceptional communication and stakeholder management skills, with the ability to influence at all levels.
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.
We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!
EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company's integrity.
EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.
#LI-Remote #BI-Remote

**Come join our amazing team and work remote from home!**
The Business Support Services Manager is responsible for leading a team that is responsible for planning, forecasting, managing, monitoring, reporting, and resource management within Carrington's call center and dialer operations. Focus on the use of information and analytics to improve business processes. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is: $115,000.00/yr - $135,000.00/yr plus annual bonus.
**What you'll do:**
+ Develop the standard reporting practices for Customer Contact and the Dialer Operations.
+ Responsible for leading Carrington's Dialer Support and Operations teams and successful monitoring of the workforce management system for designated business units within the organization.
+ Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; monitoring performance, rewarding, and disciplining employees; and addressing complaints and resolving problems.
+ Responsible for identifying and scheduling daily, monthly, quarterly, and annual reporting requirements.
+ Identify areas where reporting can streamline processes and procedures and work with management to implement.
+ Function as a Business Systems Analyst in obtaining business reporting needs and then design, build, and implement new reporting.
+ Recommend new or modified reporting methods and procedures to improve report content and accuracy of information.
+ Ensure that new system changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly.
+ Manage programs and queries to retrieve, analyze, and forecast data for project, and programing requirements.
+ Ensures customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly.
+ Motivates and supports team in the production of weekly schedules and daily operational tasks.
+ May assist in the design and implementation of systems and programming used for reporting.
+ Conduct routine meetings with subordinates to ensure open communication of expectations and desired results.
+ Manage the analysis and reporting on service and operational performance improvement efforts.
+ Conduct Performance Reviews on staff members as required by the company.
+ Advanced knowledge of SQL, Power BI, Sybase, Crystal Reporting, and MS Applications including SQL Server Reporting Services, Excel, Access, and Power Point
+ Strong verbal and written communication skills
+ Knowledge of relevant and industry-specific computer software packages is preferred.
+ Working knowledge of call center technologies and processes including delinquency dialer routines, call routing and contact center fundamentals preferred.
+ Ability to understand complex problems and to collaborate and explore alternative solutions.
+ Ability to make decisions that have significant impact on the immediate work unit and monitor impact outside the immediate work unit.
+ Ability to organize, forecast and prioritize work schedules of others on long-term basis.
+ Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
+ Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
+ Ability to work independently under limited supervision.
**What you'll need:**
+ Bachelor's Degree in computer science, software design, management information systems, engineering or a related field or equivalent experience.
+ Eight (8) or more years' IT experience with a strong focus on BI Reporting solutions.
+ Two (2) plus years related technical or contact center experience, with automated dialer management tools/applications in a large high call volume call center.
+ Two (2) plus years' experience in the banking, mortgage servicing and/or collections industry
**Our Company:**
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .
**What We Offer:**
+ Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
+ Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
+ Customized training programs to help you advance your career.
+ Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
+ Educational Reimbursement.
+ Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
**Notice to all applicants: Carrington does not do interviews or make offers via text or chat.**
#LI-SY1
Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.

Description We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.
Responsibilities:
- Diagnose and resolve technical issues related to computer hardware, software, and network systems.
- Provide support for Android devices, Apple products, and Mac computers.
- Manage and maintain Active Directory accounts and permissions.
- Perform configuration management and ensure proper system deployments.
- Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.
- Install, upgrade, and maintain software applications across various platforms.
- Deliver excellent customer service by responding promptly to help desk inquiries.
- Document solutions and maintain accurate records of technical support activities.
- Ensure system security and compliance with organizational IT policies.
- Assist in the implementation of new technologies and system upgrades. Requirements - Proven experience in troubleshooting and resolving IT issues across hardware, software, and networks.
- Familiarity with Android development and Apple device support.
- Knowledge of Cisco and Citrix technologies.
- Proficiency in managing Active Directory and configuration management.
- Ability to deploy and maintain computer systems and applications.
- Strong understanding of Mac computers and Microsoft software.
- Excellent communication and problem-solving skills.
- Ability to work independently and prioritize tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Help Desk Analyst
Sandy Springs, Georgia
**Local Only**
Contract
$24/hr - $28/hr
Service Desk Windows Support role.
Looking for a skilled and dedicated IT Service Desk Analyst to join their dynamic team. As an IT Service Desk Analyst, you will play a pivotal role in providing exceptional technical support to our diverse user base of over 10,000 individuals. This is a long-term contract position located in Sandy Springs.
Contract duration - 9+ months
100% onsite role in Sandy Springs.
Responsibilities:
+ Provide expert-level remote and deskside support for hardware, software, and connectivity issues.
+ Act as an escalation point for complex technical problems, collaborating with IT peers and engineering teams.
+ Manage and resolve tickets in enterprise systems such as ServiceNow, Remedy, or Jira.
+ Troubleshoot Windows 10/11, MS Office 365, Active Directory, and network connectivity issues.
+ Deliver clear, professional, and customer-focused communication.
+ Contribute to knowledge base documentation and process improvements.
+ Participate in rotating weekend/on-call support.
**What We're Looking For**
+ 5+ years of IT support experience in enterprise or large-scale environments (5,000+ users preferred).
+ Strong background in Windows, Office 365, Active Directory, and remote access tools (RDP, Dameware, etc.).
+ Advanced troubleshooting for network, printer, and connectivity issues.
+ Excellent communication and customer service skills.
+ Experience with enterprise ticketing systems (ServiceNow, Jira, Remedy).
Preferred Skills:
+ Possession of A+ and Network+ certifications, demonstrating a strong foundation in IT support and network technologies.
+ Prior experience in the education sector or similar environments, showcasing an understanding of the unique challenges and requirements in such settings.
As an IT Service Desk Analyst, you will have the opportunity to make a significant impact by ensuring our users receive prompt and reliable technical support. If you possess a passion for delivering outstanding customer service, along with strong technical expertise, we encourage you to apply for this exciting opportunity.
Please note that this is a long-term contract position, offering competitive compensation and benefits packages.
**You will receive the following benefits:**
+ Medical Insurance - Four medical plans to choose from for you and your family
+ Dental & Orthodontia Benefits
+ Vision Benefits
+ Health Savings Account (HSA)
+ Health and Dependent Care Flexible Spending Accounts
+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
+ Hospital Indemnity Insurance
+ 401(k) including match with pre and post-tax options
+ Paid Sick Time Leave
+ Legal and Identity Protection Plans
+ Pre-tax Commuter Benefit
+ 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
**Posted by:** Maya Russo
**Specialization:**
+ Technical Support

Our client is seeking a compassionate and experienced Director of Patient Advocacy and Support Services to lead their comprehensive patient support programs. This pivotal role involves developing and overseeing initiatives that ensure patients receive the highest quality of care, information, and support throughout their healthcare journey. You will be the champion for patients' rights and needs, working to enhance their experience and outcomes.

Responsibilities:

• Develop and implement strategic plans for patient advocacy and support services, ensuring alignment with organizational mission and values.
• Lead and manage a team of patient advocates, social workers, and support staff.
• Establish and maintain strong relationships with healthcare providers, community organizations, and patient advocacy groups.
• Oversee the development and delivery of educational materials and resources for patients and their families.
• Ensure effective navigation of healthcare systems, insurance processes, and available resources for patients.
• Develop and implement programs to address patient concerns, resolve grievances, and improve patient satisfaction.
• Monitor and evaluate the effectiveness of support services, utilizing data to drive continuous improvement.
• Advocate for patient needs at organizational and community levels.
• Ensure compliance with all relevant healthcare regulations and ethical standards.
• Organize and facilitate support groups and workshops for patients and caregivers.
• Manage the departmental budget and resources effectively.

The ideal candidate will have a strong background in social work, healthcare administration, or a related field, with significant experience in patient advocacy and program management. Exceptional interpersonal, communication, and leadership skills are essential. This role requires a deep commitment to patient-centered care and a thorough understanding of the challenges faced by individuals navigating the healthcare system. This is a critical, on-site role based in Atlanta, Georgia, US , requiring direct interaction with patients, staff, and healthcare facilities.

Description We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.
Responsibilities:
- Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.
- Provide remote assistance to customers experiencing software or desktop-related problems.
- Troubleshoot and repair equipment to minimize delays and prevent recurring issues.
- Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.
- Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.
- Document resolutions in a knowledge base to streamline future troubleshooting efforts.
- Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.
- Complete all required documentation and ticket updates accurately and in a timely manner.
- Participate in training and self-study initiatives to stay current with technology advancements.
- Promote maintenance contracts and additional services to customers, contributing to business growth. Requirements - Bachelor's degree in a technical field or equivalent relevant experience.
- Minimum of 5 years of experience in a help desk environment, with advanced troubleshooting capabilities.
- Proficiency in computer networking and server operating systems, including Apple and Microsoft platforms.
- Preferred certifications: Microsoft 365, CompTIA A+, CompTIA Network+, or CompTIA Security+.
- Strong skills in network systems installation and troubleshooting.
- Experience with Active Directory, configuration management, and deployment processes.
- Excellent verbal and written communication skills, with a focus on customer service.
- Ability to manage multiple tasks simultaneously, even in high-pressure situations. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

The Help Desk tier II role is to provide end user support and maintenance within the organization's desktop and store computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, registers, printers and scanners) to ensure optimal workstation and store performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
**ESSENTIAL FUNCTIONS:**
Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and Point of Sale systems via phone, e-mail, chat or on site.
Respond to queries either in person or over the phone.
Write training manuals and other technical documentation.
Train computer users and seasonal help desk staff.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to isolate resolve problems.
Provision, manage and troubleshoot Mobile devices such as iPhones, iPads and windows based tablets.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Document and track issues with incident management systems.
Maintain inventory and asset controls.
**OTHER FUNCTIONS:**
Returns non-working equipment.
May provide guidance/training on software for less experienced retail and corporate users.
Performs other departmental functions as directed and required.
Installs computer hardware and operating software at Corporate and retail stores.
**KEY RESULT AREAS:**
Dependability, behavior, adaptability, and interpersonal skills.
Ability to troubleshoot and correct faulty hardware and software.
Initiative, organization, quality and timeliness of problem resolution.
Ability to read, write, understand and produce technical documentation.
Ability to read, understand and manipulate network and desktop administration tools.
Ensure that computer systems for all stores and corporate associates are operating efficiently.
Active Directory and Exchange management and maintenance for access control and account creation.
Terminal Server management.
**REQUIRED EXPERIENCE:**
2 to 3 years help desk and desktop support experience in a Microsoft Domain environment.
**EDUCATIONAL REQUIREMENTS:**
Minimum of 2 years college level courses or 2 years of computer related work experience.
**REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:**
Working knowledge of Microsoft products both user facing and administrative.
Demonstrate analytical problem solving skills.
Demonstrated ability to work on assignments independently.
Planning and organizing skills.
Strong verbal, active listening and written communication skills.
In depth knowledge of hardware and software applications with preference for retail sales support.
In depth knowledge and understanding of computer operating systems in an Enterprise environment.
Familiarity with image process
Experience in working within a PCI or SOX environment.
A+Network+ or equivalent experience
**WORKING CONDITIONS:**
Rotating after hours and weekends
Occasional overtime work required throughout the year.
Heavy overtime work required at holiday periods.
Occasional out of state travel
**SAFETY HAZARDS OF THE JOB:**
Minimal hazards. General office working conditions.
**BUDGETARY RESPONSIBILITY:**
This position has no direct budget accountability. However, through performance of its essential job duties, the Help Desk Tier II can impact company costs and profitability.
**REPORTS TO THIS POSITION:**
The Help Desk Tier II position has no full-time positions reporting to it.
Mobile device support and management
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Title/Role: GA DDS Help Desk Analyst 1

Worksite Address: 2206 East View Parkway

Conyers, GA 30013

Max Pay Rate: $20.00

Work Arrangement: Hybrid

Agency Interview Type: Either Webcam Interview or In Person

Engagement Type: Contract

NOTE : Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.

Short Description:

Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.

Complete Description:

LOCAL CANDIDATES

*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST be Bilingual, Spanish*
**Do NOT submit candidate previously submitted to # **
*MUST have Call Center exp*

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.

Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.

External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Minimum Qualifications:
High School diploma or GED
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.


Preferred Qualifications
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS

This position is located at DDS Headquarters in Conyers, Georgia.