36,781 Staff Management jobs in the United States
Workforce Planning & Management Director
Posted 25 days ago
Job Viewed
Job Description
Workforce Planning & Management Director Minnesota Department of Transportation This range is provided by Minnesota Department of Transportation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $90,577.00/yr - $130,312.00/yr We are seeking a dynamic, collaborative, and results-driven Workforce Planning and Management Director to lead our agency’s strategic workforce planning and management program. In this pivotal role, you will be responsible for shaping and executing workforce strategies that align with the agency’s long-term business objectives, ensuring we have a workforce ready to deliver our services and drive success. You will oversee the planning, integration, and delivery of an agency-wide plan for talent optimization utilizing data analytics while collaborating across departments to develop data-driven solutions. If you are passionate about driving workforce transformation and creating sustainable solutions, we invite you to join our team and make a significant impact. Responsibilities are to: Align the needs and priorities of the agency with its workforce. Manage and implement the agency’s Strategic Workforce Management Plan. Develop and manage metrics and reporting mechanisms in support of workforce planning and management, and strategic staffing. Develop and implement agency programs for Science, Technology, Engineering, and Math (STEM), trades career exploration and outreach, and the overall employee experience. Supervise a team of three professionals. MINIMUM QUALIFICATIONS Two years of managerial experience OR three years of professional supervisory experience OR four years of advanced professional experience that demonstrates the following: Experience leading, developing and implementing workforce programs, goals, and objectives, including your experience developing and implementing workforce strategies for both short-term and long-term impact. Experience influencing and guiding change within an organization. Experience developing workforce metrics and goals. Experience advising leadership, managers, and stakeholder groups on recommendations and decisions. APPLY ONLINE BY 3/31/2025: Go to Click “ Search open positions ” Enter the Job Opening ID “84548” in the Keywords search box and click “ >> ” Click on the Job Title to view the job posting Click “ Apply for Job ” When prompted for your Referral Source, please list: social media – LinkedIn – Job slot. Only applicants received on mn.gov/careers will be considered. Seniority level Not Applicable Employment type Full-time Job function Human Resources, Management, and Other Industries Human Resources Services, Government Administration, and Transportation Programs #J-18808-Ljbffr
System Director Nursing Workforce Planning & Management
Posted 11 days ago
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Job Description
Job Details
Join the nationally recognized Aspirus Health System as the new System Director of Nursing Workforce Planning & Management, located in the beautiful state of Wisconsin.
Permanent | On-site
The Position
- The System Director of Nursing Workforce Planning & Management will lead the strategic planning, development, implementation, and oversight of patient care workforce initiatives across the Aspirus Health system.
- Reporting directly to the Vice President, System Nursing Operations, this leader will work in close collaboration with Chief Nursing Officers across various business units.
- The System Director will be expected to develop a comprehensive, multi-year workforce strategy. Additionally, they will establish and implement key metrics to meet budget and staffing goals and work to minimize agency rate reliance.
- Ideal candidates will have previous Director-level experience in a similar setting. Strong relationship-building and communication skills will be essential, along with proficiency in project management and critical thinking.
- This position is based in Wausau and not eligible for remote or hybrid work.
Requirements
- A Master's degree in Nursing, Healthcare Administration, or Business is required.
- At least five years of leadership experience within a multi-system healthcare environment is essential.
The Community
- Wausau is a charming city located in central Wisconsin along the Wisconsin River, known for its beautiful scenery and vibrant four-season climate.
- The city offers a variety of cultural and recreational amenities, including the Leigh Yawkey Woodson Art Museum, known for its annual "Birds in Art" exhibition, and the historic Grand Theater, hosting performances year-round.
- Outdoor enthusiasts can enjoy Rib Mountain State Park, which offers hiking, skiing, and breathtaking views of the surrounding area from one of Wisconsin's highest points.
- Wausau is home to a diverse range of schools, both public and private, offering quality educational options for families.
- The city has a bustling downtown with unique shops, restaurants, and community events, along with frequent farmers' markets that showcase local produce and artisan goods.
The Organization
- Aspirus Health is a nonprofit, community-directed health system headquartered in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin, and the Upper Peninsula of Michigan.
- The system operates 18 hospitals and 130 outpatient locations, employing nearly 14,000 team members, including 1,300 physicians and advanced practice clinicians.
- Aspirus Health is nationally recognized for excellence, with its Heart & Vascular Institute ranked among the nation's top 100 heart programs and designated as a Top 50 Cardiovascular Hospital by Watson Health.
- The health system offers a comprehensive range of services, including primary and specialty care, emergency and trauma services, surgical care, and advanced cardiovascular care. Aspirus is committed to providing high-quality, patient-centered care and has made significant investments in expanding and upgrading its facilities and services to meet the evolving needs of the communities it serves.
Please direct all inquiries, applications, and referrals to:
Greg Horak
Executive Search Director
#BESmith
#BESmithRecruitment
#LI-GH1
About Company
At AMN Healthcare, we strive to be recognized as the most trusted, innovative, and influential force in helping healthcare organizations provide quality patient care that continually evolves to make healthcare more human, more effective, and more achievable.
Performance Management Consultant
Posted today
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Performance Management Consultant
We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our Recruiters will help you refine your goals, improve your resume and interview skills, and stay on the lookout for a position that matches your experience and ambition!
Our Administrative & HR Staffing team is currently looking to speak with candidates who would be interested in hybrid opportunities in Cambridge, MA with similar specifications to those below:
Responsibilities:
- Design and implement a performance management cycle/process in align with the organizational needs
- Develop management strategies in alignment with the new performance management processes
- Train and guide pilot groups in accordance with the new process, including creating training materials as needed
- Evaluate the effectiveness of the process, adjusting and making recommendations for continuous improvement as needed
- Other responsibilities as required
- Bachelor's degree required
- 5+ years of experience in a role related to Human Resources, with heavy experience in performance management
- Relevant industry experience a plus
- Experience in the design and implementation/process improvement of a performance management process
- Excellent communication skills
- Ability to develop documentation and training materials
Interested in learning more! Apply with your resume and we'll get in touch!
If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance.
Apply here or send your resume via email at to connect with a recruiter and see how we can help you in your search!
Our Commitment to Inclusion & Belonging
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.
Performance Management Analyst
Posted 2 days ago
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Job Description
As a Performance Management Analyst, you will play a key role in evaluating, auditing, and optimizing the performance of Groundfloor's lending operations, with a focus in securitization compliance and readiness. You'll work cross-functionally with the finance, underwriting, lending, and asset management teams to deliver operational insights, ensure audit and compliance readiness, maintain data accuracy, and support strategic decision-making. This is a great opportunity for someone who enjoys investigative work, thrives in a dynamic environment, and is excited about owning cross-functional performance reporting and audit-related functions. This role will be broad in scope and will involve a high level of collaboration across all functional areas of the lending business. This role also offers the unique opportunity to join a small team of people who genuinely enjoy what they do, respect and value each other, and are always trying to do better, both for themselves and for the Company.
This job might be for you if:
- You love digging into data to uncover patterns, risks, or inconsistencies.
- You've got a natural curiosity and a drive to understand how systems and processes work, and how they can be better.
- You get excited about being the go-to person for audits, data accuracy, and performance insights. You enjoy working cross-functionally and influencing teams without direct authority.
- You're highly organized, detail-oriented, and thrive in a fast-paced, collaborative environment.
- You want to be part of a mission-driven company and a team that values humility, accountability, and continuous improvement.
A day in the life:
Internal Control/Audit and System Oversight:
- Conduct regular audits of underwriting and origination activity, ensuring compliance with internal policies
- Perform variance and exception analysis to detect trends, risks, and outliers
- Perform cross-system data integrity checks between platforms used in the origination and asset management of our portfolio
- Identify, design, and implement financial and operational processes to enhance transparency, accuracy, and control within reporting systems
Bond Securitization Support:
- Participate in process development and implementation to streamline and formalize the bond securitization workflow
- Support data preparation and validation efforts for bond securitization initiatives
- Assist in tracking, reconciling, and auditing loan-level data for inclusion in securitized offerings
- Ensure data consistency and integrity with third-party stakeholders (e.g., third party reviewers, custodians)
- Collaborate with cross-functional teams to ensure timely and accurate reporting of loan performance data
Requirements
Your experience + a few nice to haves:
- Bachelor's Degree in Finance, Accounting, Economics, or a related field
- 2+ years of experience in financial analysis, internal audit, FP&A, or performance analytics
- Strong analytical and investigative mindset; exceptional attention to detail
- Proficiency in Excel or Google Sheets; experience with business intelligence tools (e.g., Domo, Tableau) and workflow tools (e.g., Airtable, Hubspot) is a plus
- Strong communication and collaboration skills, with the ability to influence across departments
Benefits
Benefits
We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental, and vision benefits, potential equity for strong candidates, 401K, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
Groundfloor is an equal opportunity employer and all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
About Groundfloor
Since its launch in 2013, hundreds of thousands of Groundfloor investors have built their own private real estate investment portfolios with little as $100 to start, and earned consistently high returns, often 10% or higher. No prior real estate knowledge is needed. To date, Groundfloor remains the only platform offering direct participation in individual real estate investments to all on a broad scale, regardless of income or net worth.
The company is headquartered in Atlanta and has raised more than $30 million in capital from a variety of sources, including venture capital and online public equity offerings. As of its most recent round of financing, the company has over 6,400 public shareholders and is 30 percent customer-owned.
Performance Management Analyst
Posted 3 days ago
Job Viewed
Job Description
Performance Management Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
The Opportunity :
CACI is seeking an experienced and highly motivated Network Service Provider Performance Management analyst. This candidate should have 5 or more years of service operations and delivery management experience in a network service provider environment. The Performance Management Analyst is a multifaceted role in the client's multi-supplier ecosystem supporting the integration, management and measurement of Network Services.
Responsibilities:
-
Assist the lead in managing the Performance Management and Service Level Management functions of the Network Service Operations, and specifically the oversight relationships among both the program and other Service Providers, key government stakeholders, and other Functional Leads to ensure that service delivery and associated SLAs and KPIs are adhered to for end-to-end service delivery.
-
Participate in communicating and strategically working across the program and customer ecosystem to standardize service delivery metrics, measures and reporting for the ecosystem.
-
Assist the lead in the management of requirements for the ITSM SLM module and establishing standards for measurement, reporting and communication across the program to include participation in the Governance forums that are hosted by customer
-
Assist with the establishment of performance goals for the development of SLA and KPI metrics, graphs, trends, and analysis to be presented at Governance Forums
-
Provide analysis and support for on-going service delivery, performance, and support other ITSM process areas as needed
-
Participate with a team of analysts to work with functional leads with defining the KPIs used to measure their performance and for major incident resolution and appropriate reporting
-
Work closely with the customer, functional leads, and process leads to analyze service delivery, recommend appropriate SLAs and KPIs and create appropriate ServiceNow (or Tableau) dashboards, for reporting and communications to ensure standardization of network service delivery
-
Develops an understanding of customer IT Service Requirements, patterns of business activities, and IT Service Consumption levels, and serves as an escalation point for issues
-
Perform the collection, analysis, and the reporting on service delivery performance metrics, trends and bottlenecks
-
Provide material for monthly business reviews covering Service Level performance, technology planning, reporting status, operational issues, and improvement opportunities
Qualifications:
Required:
-
Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
-
5+ years of experience in network operations, quality assurance, or related roles
-
TS/SCI with CI Poly required
-
ITIL Certified
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Experience with ServiceNow, Tableau, or other measurement tool sets; and experience with Microsoft Excel advanced functions
-
Experience of performance data analysis of ITIL processes
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Knowledge of analyzing data, metrics, and associated results and communicate effectively what the data is portraying
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Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
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Data-driven and analytical mindset of service excellence and customer satisfaction
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Excellent customer service skills to understand client and Customer representative's concerns and requirements
Desired:
-
Experience in Customer Engagement providing IT Infrastructure Services, developing SLA and OLAs, and integrating and maintaining service portfolios
-
Experience working with Government clients, specifically within the Intelligence Community
-
Project Management Professional (PMP) certification
-
Leader in MSI practice implementation and operations
-
Led managed IT infrastructure service transitions
-
Experience leading large teams in a matrixed management structure
-
Demonstrated experience with facets of personnel management
-
Experience managing large, decentralized public-sector clients
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
___
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here. (
___
Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Performance Management Analyst
Posted 5 days ago
Job Viewed
Job Description
Job Description
Join us - Performance Management & Analytics (PMA) is recruiting for a Performance Management Analyst.
NYCHA is the largest public housing authority in North America, providing affordable housing to roughly 1 in 16 New Yorkers. Within NYCHA, Performance Management & Analytics (PMA) provides best-in-class business analytic support to help Executive Staff and Departments successfully execute long-term strategic goals and achieve day-to-day operational effectiveness and efficiency. In addition to serving as the primary reporting and analytics unit within NYCHA, our department also ensures compliance with reporting for HUD and New York City, and promotes a data driven culture that improves decision making at all levels of the Authority.
Using Microsoft Power BI and other analytic tools, our department seeks to continually refine performance management processes to drive improvements in NYCHA's day-to-day property management. This Performance Management Analyst role is on a small but productive team that focuses on Key Performance Indicators (KPIs) and performance tracking. Our team works closely with other PMA staff, who provide support around a wide variety of NYCHA's data reporting & analytics, including policy impact forecasting, geospatial analytics, compliance reporting, and research and evaluation projects.
As NYCHA pursues innovative ways to provide building and apartment upgrades that our residents deserve, our team aims to provide innovative data analytic support. At PMA, our data solutions and insights help NYCHA operate as an efficient effective affordable housing landlord, improving our organization as well as the quality of life for our residents.
Under the direction of the Performance Management Senior Manager, with wide latitude for the exercise of judgment and initiative, the Performance Management Analyst will conduct data analyses and assist in the preparation of reports and charts for the NYCHA Statistics, Trends, and Tracking (STAT) meetings. Through this monthly meeting series, our team provides senior leadership and property management staff with insights and context to enable truly data-driven performance management. Our team creates business intelligence (BI) models to equip NYCHA staff with powerful and interactive tools for driving performance toward specific KPIs on a day-to-day basis. The work of the Performance Management Analyst will center around evaluating large data sets and providing thoughtful analyses on new and existing KPIs, and the development and refinement of Power BI data models. In particular, the Performance Management Analyst will develop and maintain data pipelines for connecting new and existing NYCHA databases into our BI platforms. The Performance Management Analyst will work with business units and other stakeholders to incorporate additional data metrics into our reporting, performing keen investigations to understand data sets and ensure accurate reporting.
Additionally, the Performance Management Analyst will respond to various requests for evaluating specific research questions around a variety of performance areas such as repair work completion, resident demographics, and apartment occupancy. This work will include designing investigations, conducting analyses, and interpreting and presenting results. Given that thoughtfulness and attention to detail are required for the development of KPIs and effective data analyses, work will be done deliberately and in close coordination with teammates to ensure that data are accurate and informative. As PMA has established itself as a trusted source of analytic support and data solutions across NYCHA units, selected candidate will also assist department leadership with special projects or field investigations as needed.
As public sector employees, NYCHA provides us with a large and dynamic work environment through data analyses and cooperative efforts involving the Authority's many departments, successful candidate will have continuous opportunities to learn and grow.
Additional Information
1.NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2.NYCHA residents are encouraged to apply.
3.NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).
Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.
CITY RESEARCH SCIENTIST - 21744
Qualifications
1. For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.
NOTE:
Probationary Period
Appointments to this position are subject to a minimum probationary period of one year.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Performance Management Consultant
Posted 10 days ago
Job Viewed
Job Description
Professional/Licensed Full time , Days , 8am-5pm Job Description: The business process consultant provides project leadership, performance measures and analysis leading to process redesign and performance improvements that promote efficiency and high performance standards. Evaluates, identifies and leads process improvment for key and supporting systems for Carle Foundation businesses utilizing tools and techniques such as Six Sigma, Lean Strategy, Fast Action Project Breakthrough, and simulation models to achieve desired outcomes. Aligns process redesign efforts and supports productivity management processes to enable effective resource allocation across the foundation. Provides facilitation of management and staff-led groups to achieve change necessary with new process designs. Provides education to management/teams related to tools and techniques used for measuring, analysis and simulation. Additional Requirements: Supports facilitation of projects with external consulting to achieve savings. Provides a service focus to create new energy and attention leading Carle to process standardization and lean practices to ensure a nimble response and performance. A bachelor's degree in business, industrial management, engineering,or project management is required; a master''s degree is preferred. . One to three years of relevant work experience is required in process and project measure and analysis, preferrably in a healthcare setting. Six Sigma/Lean Experience and knowledge of business analysis processes interpreting data and applying change to operational improvement initiatives is required. The ability to identify necessary information required to appropriately analyze business processes and efficiently apply the change process is required. The ideal applicant should be knowledgeable regarding Six Sigma, flowcharting, data analysis, and the interpretation of project related statistics with the ability to apply knowledge to the situation. Project Management experience is preferred Note this is a position posted on a demo site and is for demonstration purposes only - this position is not real do not apply for this position #J-18808-Ljbffr
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Performance Management Associate
Posted 10 days ago
Job Viewed
Job Description
Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers “celebrate the feeling of home”. Schumacher designs and produces some of the most beautiful fabrics, wall coverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what’s come before, a drive to make our products with enormous care, and an attention for detail. Schumacher is a globally recognized company with many showrooms, both domestically and internationally. Our competitive advantage in the industry is people. We believe that our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values which are as follows: Community Driven Take Ownership & Accountability Be Solutions-Oriented Demonstrate Courage We empower our employees to live these values daily because we understand how it will positively impact the customer journey. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. About The Role We are looking for a Performance Management Associate who is responsible for designing, implementing, and overseeing an organization's performance management system, including developing performance metrics, providing training to managers on evaluation techniques, analyzing performance data, and identifying areas for employee development to align individual performance with company goals. This person will analyze performance data, identify areas for improvement, and develop strategies to boost efficiency and productivity. Their goal: help businesses perform better and achieve their objectives. Responsibilities Identifying high-potential employees, creating development plans based on performance data, and recommending appropriate training and career development opportunities. Educating managers on performance management best practices, providing guidance on conducting performance reviews, and coaching them on delivering feedback to employees. Collecting, analyzing, and interpreting performance data to identify trends, strengths, weaknesses, and areas for improvement. Collaborating with employees and managers to set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) performance goals aligned with organizational objectives. Facilitating the performance review process, ensuring fair and consistent evaluations, and documenting feedback for employees. Working with underperforming employees to develop targeted improvement plans and monitor progress. Presenting performance data and insights to leadership teams through reports and dashboards, highlighting areas of success and areas needing attention. Requirements High level of ownership, accountability, and initiative A self-motivated, proactive, fearless, and positive attitude Ability to manage multiple projects concurrently with minimal direction. Bachelor’s degree in human resources, Business Administration, or a related field required. Strong understanding of performance management principles and methodologies Excellent analytical and data interpretation skills High level of emotional intelligence Ability to design and implement performance management systems Effective communication and presentation skills Interest in coaching and mentoring skills to support employee development Stakeholder management and collaboration skills Excellent interpersonal, negotiation, and conflict resolution skills. Excellent time management skills with a proven ability to meet deadlines. Ability to act with integrity, professionalism, and confidentiality. Benefits Package Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family. Corporate Annual Profit Sharing 401K Plan Medical Coverage Prescription Drug Plan Vision Coverage Health Savings Account (HSA) TELADOC Other Benefits: 15 Days Paid Time Off (PTO) 11 Company Holidays Life Insurance Flexible Spending Accounts (FSA) AFLAC Plans (Accident and Critical Illness Plans) Pet Insurance Short-Term Disability (STD) Long Term Disability (LTD) Parental Medical Leave Child Bonding Leave Employee Discount We are an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Salary Range $5,000 - 65,000 USD Apply for this job #J-18808-Ljbffr
Performance Management Analyst
Posted today
Job Viewed
Job Description
As the most profitable bank in South Florida (Q 1 2019 South Florida Business Journal), Bank. United prides itself on its entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers. As Management, Performance, Analyst, Systems Analyst, Finance Manager, Processing, Technology, Banking
Performance Management Analyst
Posted today
Job Viewed
Job Description
CACI is seeking an experienced and highly motivated Network Service Provider Performance Management analyst. This candidate should have 5 or more years of service operations and delivery management experience in a network service provider environment. The Performance Management Analyst is a multifaceted role in the client's multi-supplier ecosystem supporting the integration, management and measurement of Network Services.
Responsibilities:
- Assist the lead in managing the Performance Management and Service Level Management functions of the Network Service Operations, and specifically the oversight relationships among both the program and other Service Providers, key government stakeholders, and other Functional Leads to ensure that service delivery and associated SLAs and KPIs are adhered to for end-to-end service delivery.
- Participate in communicating and strategically working across the program and customer ecosystem to standardize service delivery metrics, measures and reporting for the ecosystem.
- Assist the lead in the management of requirements for the ITSM SLM module and establishing standards for measurement, reporting and communication across the program to include participation in the Governance forums that are hosted by customer.
- Assist with the establishment of performance goals for the development of SLA and KPI metrics, graphs, trends, and analysis to be presented at Governance Forums.
- Provide analysis and support for on-going service delivery, performance, and support other ITSM process areas as needed.
- Participate with a team of analysts to work with functional leads with defining the KPIs used to measure their performance and for major incident resolution and appropriate reporting.
- Work closely with the customer, functional leads, and process leads to analyze service delivery, recommend appropriate SLAs and KPIs and create appropriate ServiceNow (or Tableau) dashboards, for reporting and communications to ensure standardization of network service delivery.
- Develops an understanding of customer IT Service Requirements, patterns of business activities, and IT Service Consumption levels, and serves as an escalation point for issues.
- Perform the collection, analysis, and the reporting on service delivery performance metrics, trends and bottlenecks.
- Provide material for monthly business reviews covering Service Level performance, technology planning, reporting status, operational issues, and improvement opportunities.
Qualifications:
- Bachelors degree in Computer Science, Information Technology, or equivalent work experience
- 5+ years of experience in network operations, quality assurance, or related roles
- TS/SCI with CI Poly required
- ITIL Certified
- Experience with ServiceNow, Tableau, or other measurement tool sets; and experience with Microsoft Excel advanced functions
- Experience of performance data analysis of ITIL processes
- Knowledge of analyzing data, metrics, and associated results and communicate effectively what the data is portraying
- Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
- Data-driven and analytical mindset of service excellence and customer satisfaction
- Excellent customer service skills to understand client and Customer representatives concerns and requirements
Desired:
- Experience in Customer Engagement providing IT Infrastructure Services, developing SLA and OLAs, and integrating and maintaining service portfolios
- Experience working with Government clients, specifically within the Intelligence Community
- Project Management Professional (PMP) certification
- Leader in MSI practice implementation and operations
- Led managed IT infrastructure service transitions
- Experience leading large teams in a matrixed management structure
- Demonstrated experience with facets of personnel management
- Experience managing large, decentralized public-sector clients
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth. Together, we will advance our nations most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours. Learn more about CACI here.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is: $86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.