41,590 Staff Management jobs in the United States

Join our dynamic Workforce Management team at Chase Travel Group, where strategic workforce solutions are at the forefront of enhancing customer service and operational efficiency. This team delivers Chase Travel Group customer service businesses with strategic workforce solutions to meet customer demand, enhance operational efficiency, support business objectives, and drive continuous improvement.
As a Vice President, Workforce Planning Management within Chase Travel Group, you will lead the strategic workforce planning efforts for the Workforce Management team. You will be responsible for developing and implementing strategies that impact staffing and service levels, ensuring alignment with the organization's service objectives and financial goals. You will lead a team of workforce planners, collaborate with key stakeholders, and utilize data-driven insights to foster a culture of continuous improvement and operational efficiency.
**Job responsibilities**
+ Lead and mentor a team of workforce planners, fostering a collaborative and high-performance culture within the team and demonstrating proven leadership and team management skills, enhancing strategic alignment.
+ Identify opportunities for process improvements and implement best practices in workforce management, focusing on innovative workforce strategies and continuous improvement to enhance operational efficiency.
+ Stay updated with industry trends and innovations in workforce planning.
+ Work closely with senior leaders across finance, call center operations, human resources, recruiting, training, and voice of the customer teams.
+ Build strong relationships with internal and external stakeholders to ensure alignment and effective communication.
+ Engage with a wide range of stakeholders to align workforce strategies with overall business goals.
+ Align workforce planning with servicing objectives and financial goals and develop and implement workforce planning strategies to ensure optimal staffing levels.
+ Influence broader strategic decisions impacting staffing across Chase Travel Group.
+ Utilize analytics, data correlation, and applied mathematics to drive workforce planning decisions.
+ Employ advanced analytics to inform strategic workforce decisions, rather than just financial reporting.
+ Present data-driven insights and recommendations to senior leadership.
**Required qualifications, capabilities, and skills**
+ 7+ years of experience in workforce management for a contact center environment.
+ Proven track record of strategic decision-making and effective team leadership.
+ Bachelor's degree in business, workforce management, statistics, or a related field.
+ Strong analytical skills with expertise in data correlation and applied mathematics.
+ Excellent business acumen and presentation skills.
+ Ability to build strong relationships and influence diverse stakeholders and clients.
**Preferred qualifications, capabilities, and skills**
+ MBA or advanced degree preferred.
+ Familiarity using workforce management software and tools.
+ Proficient in creating and delivering presentations to executive audiences.
+ Experience leading change management initiatives and managing complex projects.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

Join our dynamic Workforce Management team at Chase Travel Group, where strategic workforce solutions are at the forefront of enhancing customer service and operational efficiency. This team delivers Chase Travel Group customer service businesses with strategic workforce solutions to meet customer demand, enhance operational efficiency, support business objectives, and drive continuous improvement.

As a Vice President, Workforce Planning Management within Chase Travel Group, you will lead the strategic workforce planning efforts for the Workforce Management team. You will be responsible for developing and implementing strategies that impact staffing and service levels, ensuring alignment with the organization's service objectives and financial goals. You will lead a team of workforce planners, collaborate with key stakeholders, and utilize data-driven insights to foster a culture of continuous improvement and operational efficiency.

Job responsibilities

• Lead and mentor a team of workforce planners, fostering a collaborative and high-performance culture within the team and demonstrating proven leadership and team management skills, enhancing strategic alignment.
• Identify opportunities for process improvements and implement best practices in workforce management, focusing on innovative workforce strategies and continuous improvement to enhance operational efficiency.
• Stay updated with industry trends and innovations in workforce planning.
• Work closely with senior leaders across finance, call center operations, human resources, recruiting, training, and voice of the customer teams.
• Build strong relationships with internal and external stakeholders to ensure alignment and effective communication.
• Engage with a wide range of stakeholders to align workforce strategies with overall business goals.
• Align workforce planning with servicing objectives and financial goals and develop and implement workforce planning strategies to ensure optimal staffing levels.
• Influence broader strategic decisions impacting staffing across Chase Travel Group.
• Utilize analytics, data correlation, and applied mathematics to drive workforce planning decisions.
• Employ advanced analytics to inform strategic workforce decisions, rather than just financial reporting.
• Present data-driven insights and recommendations to senior leadership.

Required qualifications, capabilities, and skills

• 7+ years of experience in workforce management for a contact center environment.
• Proven track record of strategic decision-making and effective team leadership.
• Bachelor's degree in business, workforce management, statistics, or a related field.
• Strong analytical skills with expertise in data correlation and applied mathematics.
• Excellent business acumen and presentation skills.
• Ability to build strong relationships and influence diverse stakeholders and clients.

Preferred qualifications, capabilities, and skills

• MBA or advanced degree preferred.
• Familiarity using workforce management software and tools.
• Proficient in creating and delivering presentations to executive audiences.
• Experience leading change management initiatives and managing complex projects.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you're invited to apply for this role.
**Job Description**
Fluor is seeking candidates for opportunities within our Program Delivery Support (PDS) team, working alongside the California High-Speed Rail Authority, to provide program delivery and program management services for one of the largest planned infrastructure projects in the U.S.
The system will connect the 500-mile stretch between the Los Angeles region with the San Francisco Bay Area, with up to 24 stations. The first phase of the program is currently under construction in California's Central Valley.
Under the general direction of the Deputy Director of Project Services, the Performance Management Lead is responsible for management of the Authority's Capital Baseline, including both the funded and unfunded portions of the program. The incumbent is a senior manager within the Program Management Oversight (PMO) Branch and works in partnership with the leads over Cost, Schedule, and Risk Units to effectively collate, monitor, and report performance against the baseline. to ensure overall performance is on track and provide RMO management with forward looking assessments of trends. They are responsible for developing, maintaining, and reviewing project controls data including budget, cost forecast, schedule and risk information and providing accurate and timely reporting of the program's performance and variance analysis. In addition, this position is responsible for managing the technical documents associated with Business Plans, Project Update Reports, and other stakeholder required reporting.
+ Key PMO resource in charge of the Authority's Capital Baseline, including the technical supporting documents, systems, and data underling the baseline.
+ Responsible for integration of the baseline across functions and branches via coordination with PMO Cost Control team
+ Supports definition of how progress is measured against the Capital Baseline
+ Controls against changes to the Capital Baseline per the Authority's Governance processes
+ Assess estimates, costs, risks, and schedule updates across the program for adherence to the Capital Baseline
+ Support with the development of annual budgets for specialist sections of the program, taking ownership of articulating and tabulating year on year movements and the multi-year forecasts.
+ Compare and analyze trends and risks against the original cost estimates and budgets within the Capital Baseline. Identify opportunities to bring costs trends to prompt mitigations to bring cost trend in line with estimates and budgets.
+ Drive process, procedure and systems related improvement across the Risk Management Office working with the wider business to fully integrate these requirements
+ Work with the wider Controls team, to build out a scalable Work Break-Down Structure, Asset Break-Down Structure, and other necessary project specific data structures required to better enable rolled up reporting across the organization
+ Work in partnership with the Reporting function to provide strategic direction to the monthly and-annual reporting requirements so that information is appropriately prioritized for its audience, is accurate, appropriately detailed, submitted timely to enable key decision making and is aligned to the requirements of key stakeholders
+ Operate as the big picture expert on the Capital Baseline to ensure consistency and robustness of data, and reporting
+ Continually review the existing baseline processes
**Basic Job Requirements**
+ Accredited four (4) year degree in Construction Management, Engineering, Business Management, Project Management, or global equivalent in applicable field of study and twenty (20) years of work-related experience or a combination of education and directly related experience equal to twenty-four (24) years if non-degreed
+ Experience in related fields of transit and or program controls
**Other Job Requirements**
+ Expertise in the principles and practices of project management, data management and cost control; project cost planning and reporting techniques; construction project phases and disciplines
+ Analytical techniques to provide cost analysis and provide solutions; research and compile data and maintain accurate and complete project records; meet deadlines; work and communicate effectively with others using courtesy, respect, and sensitivity; and follow and adhere to company policies
+ Experience managing and motivating controls teams on major programs
+ Significant experience with the liaison, coordination, and negotiation with departmental and external stakeholders to elicit timely and consistent responses to program controls requirements
+ Experience in leading and developing reporting, controls and baseline management methodology, procedures and presentation
**Preferred Qualifications**
+ Proficient with Microsoft Office applications (Excel, Word, PowerPoint)
+ Proficient in desktop publishing software, Visio and professional graphics software
+ Proficient with Data Analytics tools such as PowerBI, and a working knowledge of Primavera P6
+ Ability to communicate effectively with various personnel, including dealing with people effectively and tactfully in difficult and stressful situations
+ Excellent time management and organizational skills, attention to detail and ability to work under time pressure, good understanding of project controls functions, data structures and baseline management
+ Project Management, data analytics, technical writing and presentational skills
#LI-SI1
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
Benefits Statement: Fluor is proud to offer a comprehensive benefits package designed to promote employee health, wellness, and financial security. Our offerings include medical, dental and vision plans, EAP, disability coverage, life insurance, AD&D, voluntary benefit plans, 401(k) with a company match, paid time off (personal, bereavement, sick, holidays) for salaried employees, paid sick leave per state requirement for craft employees, parental leave, and training and development courses.
Market Rate Statement: The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by additional factors such as the candidate's qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.
Notice to Candidates: Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.
To be Considered Candidates: Must be authorized to work in the country where the position is located.
Salary Range: $170,000.00 - $315,000.00

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
**AECOM** is seeking a **Performance Management Lead** for one of our offices in **Sacramento, CA** .
**JOB SUMMARY**
This role will be supporting and working in partnership with the leads over Cost, Schedule, and Risk Units to effectively collate, monitor, and report performance against the baseline. They are responsible for developing, maintaining, and reviewing project controls data including budget, cost forecast, schedule and risk information and providing accurate and timely reporting of the program's performance and variance analysis.
**JOB RESPONSIBILITIES**
+ Key PMO resource in charge of the Capital Baseline, including the technical supporting documents, systems, and data underling the baseline.
+ Responsible for integration of the baseline across functions and branches via coordination with PMO Cost Control team
+ Supports definition of how progress is measured against the Capital Baseline
+ Controls against changes to the Capital Baseline per Governance processes
+ Assess estimates, costs, risks, and schedule updates across the program for adherence to the Capital Baseline
+ Support with the development of annual budgets for specialist sections of the program, taking ownership of articulating and tabulating year on year movements and the multi-year forecasts.
+ Compare and analyze trends and risks against the original cost estimates and budgets within the Capital Baseline. Identify opportunities to bring costs trends to prompt mitigations to bring cost trend in line with estimates and budgets.
+ Drive process, procedure and systems related improvement across the Risk Management Office working with the wider business to fully integrate these requirements
+ Work with the wider Controls team, to build out a scalable Work Break-Down Structure, Asset Break-Down Structure, and other necessary project specific data structures required to better enable rolled up reporting across the organization
+ Work in partnership with the Reporting function to provide strategic direction to, the monthly and-annual reporting requirements so that information is appropriately prioritized for its audience, is accurate, appropriately detailed, submitted timely to enable key decision making and is aligned to the requirements of key stakeholders
+ Operate as the big picture expert on the Capital Baseline to ensure consistency and robustness of data, and reporting
+ Continually review the existing baseline processes, structures, and data to provide any recommendations for improvements
**Qualifications**
**MININUM REQUIREMENTS**
+ BA/BS + 8 years of relevant experience or demonstrated equivalency of experience and/or education
**PREFERRED QUALIFICATIONS**
+ Bachelor's degree in Construction Management, Engineering, Business Management, Project Management, or related technical field and 10 years experience in related fields of transit and or program controls.
+ Have expertise in the principles and practices of project management, data management and cost control; project cost planning and reporting techniques; construction project phases and disciplines
+ Use analytical techniques to provide cost analysis and provide solutions; research and compile data and maintain accurate and complete project records; meet deadlines; work and communicate effectively with others using courtesy, respect, and sensitivity; and follow and adhere to company policies
+ Experience of managing and motivating controls teams on major programs.
+ Have significant experience with the liaison, coordination, and negotiation with departmental and external stakeholders to elicit timely and consistent responses to program controls requirements
+ Have experience in leading and developing reporting, controls and baseline management methodology, procedures and presentation
+ Proficient with Microsoft Office applications (Excel, Word, PowerPoint)
+ Proficient in desktop publishing software, Visio and professional graphics software
+ Proficient with Data Analytics tools such as PowerBI, and a working knowledge of Primavera P6
+ Ability to communicate effectively with various personnel, including dealing with people effectively and tactfully in difficult and stressful situations
+ Excellent time management and organizational skills, attention to detail and ability to work under time pressure, good understanding of project controls functions, data structures and baseline management
+ Project Management, data analytics, technical writing and presentational skill
**Additional Information**
+ Some travel may be required
+ Sponsorship is not offered for this position now or in the future
Offered compensation will be based on location and individual qualifications. The expected range is $130,300.00 - $41,050.00.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of 16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** PPM
**Business Group:** DCS
**Strategic Business Unit:** West
**Career Area:** Program & Project Management
**Work Location Model:** Hybrid
**Compensation:** USD - USD - yearly

Performance Management Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity** :
CACI is seeking an experienced and highly motivated Network Service Provider Performance Management analyst. This candidate should have 5 or more years of service operations and delivery management experience in a network service provider environment. The Performance Management Analyst is a multifaceted role in the client's multi-supplier ecosystem supporting the integration, management and measurement of Network Services.
**Responsibilities:**
+ Assist the lead in managing the Performance Management and Service Level Management functions of the Network Service Operations, and specifically the oversight relationships among both the program and other Service Providers, key government stakeholders, and other Functional Leads to ensure that service delivery and associated SLAs and KPIs are adhered to for end-to-end service delivery.
+ Participate in communicating and strategically working across the program and customer ecosystem to standardize service delivery metrics, measures and reporting for the ecosystem.
+ Assist the lead in the management of requirements for the ITSM SLM module and establishing standards for measurement, reporting and communication across the program to include participation in the Governance forums that are hosted by customer
+ Assist with the establishment of performance goals for the development of SLA and KPI metrics, graphs, trends, and analysis to be presented at Governance Forums
+ Provide analysis and support for on-going service delivery, performance, and support other ITSM process areas as needed
+ Participate with a team of analysts to work with functional leads with defining the KPIs used to measure their performance and for major incident resolution and appropriate reporting
+ Work closely with the customer, functional leads, and process leads to analyze service delivery, recommend appropriate SLAs and KPIs and create appropriate ServiceNow (or Tableau) dashboards, for reporting and communications to ensure standardization of network service delivery
+ Develops an understanding of customer IT Service Requirements, patterns of business activities, and IT Service Consumption levels, and serves as an escalation point for issues
+ Perform the collection, analysis, and the reporting on service delivery performance metrics, trends and bottlenecks
+ Provide material for monthly business reviews covering Service Level performance, technology planning, reporting status, operational issues, and improvement opportunities
**Qualifications:**
_Required:_
+ Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
+ 5+ years of experience in network operations, quality assurance, or related roles
+ TS/SCI with Poly required
+ ITIL Certified
+ Experience with ServiceNow, Tableau, or other measurement tool sets; and experience with Microsoft Excel advanced functions
+ Experience of performance data analysis of ITIL processes
+ Knowledge of analyzing data, metrics, and associated results and communicate effectively what the data is portraying
+ Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
+ Data-driven and analytical mindset of service excellence and customer satisfaction
+ Excellent customer service skills to understand client and Customer representative's concerns and requirements
_Desired:_
+ Experience in Customer Engagement providing IT Infrastructure Services, developing SLA and OLAs, and integrating and maintaining service portfolios
+ Experience working with Government clients, specifically within the Intelligence Community
+ Project Management Professional (PMP) certification
+ Leader in MSI practice implementation and operations
+ Led managed IT infrastructure service transitions
+ Experience leading large teams in a matrixed management structure
+ Demonstrated experience with facets of personnel management
+ Experience managing large, decentralized public-sector clients
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.**
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)_
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
The purpose of this individual contributor role is to act in a Strategy, Implementation, and Execution capacity for planning, organizing, and overseeing the execution of ET's Learning Strategies. This role works cross-functionally with internal stakeholders including across TEMPO (Technology Execution Management and Performance Office) and the business office workforce management functions, utilizing strong risk management and problem-solving skills. Supports development of workforce labor plans, engagement roadmaps, workforce metrics, and reporting insights for ET and works closely with key stakeholders to advance ET workforce management, tools, and dashboards.
**ESSENTIAL DUTIES AND** **RESPONSIBILITIES**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Mature and lead the continued buildout of ET Learning Strategies, to include ET Technology Academy, through partnership with WME leadership, ET Business Office Management Organizations, and other stakeholders across the Enterprise.
2. Partner with Senior Manager/Manager of Workforce Management, Planning, & Engagement and across workforce verticals to help execute ET workforce strategy for and/or apply strategy within ET business units in partnership with broader TEMPO team and BMOs.
3. Support ET workforce, talent, and/or engagement programs across ET and/or within designated ET business unit with a focus on balancing risk, sustainability, and financial targets to optimize ET's workforce (including FTE, CW onshore and offshore) in partnership with ET Cost & Supplier Management.
4. Partner across TEMPO/ BMOs and with HR to influence and leverage enterprise-wide human capital programs, customizing for ET-specific business needs where required to support ET's strategic plan.
5. Track and monitor appropriate metrics in partnership with ET Business Performance & Metrics to holistically report on ET's workforce, talent, and engagement programs to ensure workplace requirements support staffing needs.
6. Explore, recommend, and implement opportunities for continuous business process improvement across workforce management, planning, and engagement, both within TEMPO and ET BMOs, with a one team mindset.
7. Communicate ongoing work, short-term outcomes, and long-term impacts with ET leaders, across TEMPO and ET BMOs, and with HR partners at a regular cadence to support ET's strategic plan, in partnership with ET OCM support.
8. Proactively partner to identify and mitigate risks associated with ET's workforce.
9. Fully participate Workforce Management, Planning, & Engagement operating model and potentially lead projects including technology, process, efficiency, and departmental initiatives.
**QUALIFICATIONS**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
**Required Qualifications:**
1. Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development
2. Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality
3. Management Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements
4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies
5. Ability to interact with management, business staff, ADS and DTS personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively
6. Strong presentation, verbal and written skills
7. Ability to manage multiple concurrent projects, activities and tasks under time constraints
8. Ability to effectively interface with staff at all levels and resolve conflicts
9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
10. Excellent facilitation and organizational skills
11. Strong critical and analytical thinking and problem-solving skills
12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
13. Understand core systems, applications and technical platforms
**Preferred Qualifications:**
1. Project management experience supporting a large enterprise IT workforce management planning organization within a financial or banking institution.
2. Experience or exposure utilizing SharePoint, Cornerstone, Pluralsight.
3. Experience building and driving learning programs inclusive of curriculum design.
5. Familiarity with product management theories and its application within large-complex environments.
6. Experience running reports, maintaining documentation and presenting to all levels within an organization.
7. Ability to provide direction and mentor less experienced teammates.
**OTHER JOB REQUIREMENTS / WORKING CONDITIONS**
**Sitting**
Constantly (More than 50% of the time)
**Standing**
Occasionally (Less than 25% of the time)
**Walking**
Occasionally (Less than 25% of the time)
**Visual / Audio / Speaking**
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
**Manual Dexterity / Keyboarding**
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
**Availability**
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
**Travel**
Minimal and up to 10%
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (

**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.**
Need Help? ( you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility ( ?subject=Accommodation%20request)_
_(accommodation requests only; other inquiries won't receive a response)._
**Regular or Temporary:**
Regular
**Language Fluency:** English (Required)
**Work Shift:**
1st shift (United States of America)
**Please review the following job description:**
The purpose of this individual contributor role is to act in a Strategy, Implementation, and Execution capacity for planning, organizing, and overseeing the execution of ET's Learning Strategies. This role works cross-functionally with internal stakeholders including across TEMPO (Technology Execution Management and Performance Office) and the business office workforce management functions, utilizing strong risk management and problem-solving skills. Supports development of workforce labor plans, engagement roadmaps, workforce metrics, and reporting insights for ET and works closely with key stakeholders to advance ET workforce management, tools, and dashboards.
**ESSENTIAL DUTIES AND** **RESPONSIBILITIES**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Mature and lead the continued buildout of ET Learning Strategies, to include ET Technology Academy, through partnership with WME leadership, ET Business Office Management Organizations, and other stakeholders across the Enterprise.
2. Partner with Senior Manager/Manager of Workforce Management, Planning, & Engagement and across workforce verticals to help execute ET workforce strategy for and/or apply strategy within ET business units in partnership with broader TEMPO team and BMOs.
3. Support ET workforce, talent, and/or engagement programs across ET and/or within designated ET business unit with a focus on balancing risk, sustainability, and financial targets to optimize ET's workforce (including FTE, CW onshore and offshore) in partnership with ET Cost & Supplier Management.
4. Partner across TEMPO/ BMOs and with HR to influence and leverage enterprise-wide human capital programs, customizing for ET-specific business needs where required to support ET's strategic plan.
5. Track and monitor appropriate metrics in partnership with ET Business Performance & Metrics to holistically report on ET's workforce, talent, and engagement programs to ensure workplace requirements support staffing needs.
6. Explore, recommend, and implement opportunities for continuous business process improvement across workforce management, planning, and engagement, both within TEMPO and ET BMOs, with a one team mindset.
7. Communicate ongoing work, short-term outcomes, and long-term impacts with ET leaders, across TEMPO and ET BMOs, and with HR partners at a regular cadence to support ET's strategic plan, in partnership with ET OCM support.
8. Proactively partner to identify and mitigate risks associated with ET's workforce.
9. Fully participate Workforce Management, Planning, & Engagement operating model and potentially lead projects including technology, process, efficiency, and departmental initiatives.
**QUALIFICATIONS**
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
**Required Qualifications:**
1. Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development
2. Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality
3. Management Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements
4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies
5. Ability to interact with management, business staff, ADS and DTS personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively
6. Strong presentation, verbal and written skills
7. Ability to manage multiple concurrent projects, activities and tasks under time constraints
8. Ability to effectively interface with staff at all levels and resolve conflicts
9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
10. Excellent facilitation and organizational skills
11. Strong critical and analytical thinking and problem-solving skills
12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
13. Understand core systems, applications and technical platforms
**Preferred Qualifications:**
1. Project management experience supporting a large enterprise IT workforce management planning organization within a financial or banking institution.
2. Experience or exposure utilizing SharePoint, Cornerstone, Pluralsight.
3. Experience building and driving learning programs inclusive of curriculum design.
5. Familiarity with product management theories and its application within large-complex environments.
6. Experience running reports, maintaining documentation and presenting to all levels within an organization.
7. Ability to provide direction and mentor less experienced teammates.
**OTHER JOB REQUIREMENTS / WORKING CONDITIONS**
**Sitting**
Constantly (More than 50% of the time)
**Standing**
Occasionally (Less than 25% of the time)
**Walking**
Occasionally (Less than 25% of the time)
**Visual / Audio / Speaking**
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
**Manual Dexterity / Keyboarding**
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
**Availability**
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
**Travel**
Minimal and up to 10%
**General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site ( Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
**_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._**
EEO is the Law ( Transparency Nondiscrimination Provision ( (

GCI's Performance Management Engineer II will work proactive performance manage and fault detection of all active network systems, business services, and service assurance elements for compliance with KPIs and SLAs. Proactively deliver end-to-end performance monitoring and provide optimal performance that meets user expectations. Ensure seamless collaboration between teams, tools, stakeholders, and processes through continuous feedback loops with engineers, product owners, and business analysts to monitor systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
Proactive Performance Management:
+ Focus on service level agreements associated with proactive network monitoring, service level compliance, detecting problems and identifying trends.
+ Gather and analyze performance metrics over time, forecast near term demands, identify over/underutilized resources and potential irregularities that may lead to failure or disruptions before service impact occurs.
+ Identify trends in performance that may lead to failures to meet KPIs and/or SLAs, minimize future impacts, and identify internal service/systems/business owners responsible for problem resolution - escalating identified issues/potential issues as appropriate.
+ Identify areas in the network that require Proactive Capacity management, develop solutions, and implement network improvements to those areas.
+ Develop capacity forecasting skills and make recommendations on whether to proceed with carrier additions or utilize cell splitting to address capacity requirements.
+ Use appropriate technology to improve processes and accuracy.
Capacity Management:
+ Ensure all systems remain within performance compliance and identify over/under utilized resources.
+ Proactively identify service quality degradations or disruptions before customer impact.
+ Collect, trend, and map capacity and performance issues in network.
+ Perform network capacity analysis, research, and resolution.
Service Acceptance:
+ Early in the phase, determine which performance tool related activities are required.
+ Use technology to improve ticketing systems to support internal metrics, compliance with regulations, license, and ensuring accurate reporting.
+ Use multiple data collection tools, devices, and techniques to gather network performance data then post processes and analyze the data.
+ Strong verbal and written communication skills; able to accurately communicate technical information to non-technical audiences.
+ Understanding of standard engineering concepts, design principles, and math calculations.
+ Demonstrated and practical experience in design, drawings to include create and editing.
+ Practical experience with configuration, performance testing tools, and a high degree of expertise in scripting, designing, running, and analyzing test results within a Telecommunications Network environment.
+ Strong analytic, strategic, interpersonal, critical and creative thinking, problem-solving, and troubleshooting skills.
+ Strong time management and ability to lean to plan and manage multiple phased complex projects on time and within scope.
+ Knowledge of transport networks to include long-haul DWDM, submarine, terrestrial microwave, satellite, metro fiber, passive optical networks (PON), and packet networks.
+ Experience using tools to analyze network traffic and assess network performance.
+ Experience configuring and using packet capture technologies, including Wireshark and TCPDump.
+ Knowledge of networks and fundamental layer 1, 2, 3 and 4 protocols, including IP, TCP, UDP, BCP, or MPLS.
+ Preferred experience with NetScout, including nGeniusOne, InfiniStream, or Pulse, Gigamon or Riverbed, AppResponse or NetProfiler.
+ Preferred experience with quantifying and analyzing network performance by facilitating the collection of large sets of network data, including telemetry, status, or flow.
+ Preferred knowledge of voice and video protocols, including VoIP, RTP, SIP, SRTP, IP multicast, or RTMP.
+ Excellent capability in using Microsoft Office tools: Excel, Word, Outlook, Visio, Teams, etc.
COMPETENCIES:
+ ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
+ COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
+ COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
+ CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
+ RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
+ Proficient computer skills to complete job duties effectively.
Additional Job Requirements:
This is a mid-level engineer position within the Performance Management discipline. Must have a comprehensive understanding of operations and functions. Receives work at a higher level under general guidance with periodic review and direction of the supervisor. Requires ability to make and implement routine operational decisions and participate in larger projects and be counted on to complete tasks on time and within scope. Ability to apply engineering principles with computer software, application design, coding, testing, and quality assurance to build testing phase and collaborate with multiple teams for success.
Additional Competencies:
+ Competent working knowledge of engineering concepts, design principles, and math calculations.
+ Optimization & Performance Engineer experience in RAN and Core technologies.
+ Knowledge of Telecommunications KPIs, parameter audits and changes, and feature audits using a detailed understanding of RAN air interfaces for UMTS, CDMA, LTE, VoLTE, and 5G.
+ RF engineering or RF performance experience and a proven work history indicating a strong technical aptitude.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
+ High School diploma or equivalent.
+ Bachelor's degree in Computer Science, Information Technology, or related field. *
+ Minimum of four (4) years of relevant experience in wireless telecommunications or related background. *
Preferred:
+ Experience within an operational engineering role in the telecommunications industry.
+ CCT; CCNA; CC Specialist; CCNP; CISSP; CSEP; CQE, JNCIA or JNCP certification or equivalent.
+ Telecommunications experience.
+ Other relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
+ This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
+ This position may require extended hours and/or weekend schedules and travel throughout the state.
+ Work is primarily sedentary, requiring daily routine computer usage.
+ Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
+ Ability to accurately communicate information and ideas to others effectively.
+ Physical agility and effort sufficient to perform job duties safely and effectively.
+ Ability to make valid judgments and decisions.
+ Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
+ Must work well in a team environment and be able to work with a diverse group of people and customers.
+ Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.

Description
Sargent & Lundy is a leading consulting engineering firm specializing in the power and energy sectors. Since 1891, we have provided comprehensive engineering, design, and consulting services for both traditional and renewable power generation, grid modernization, nuclear power, and beyond. Our mission is to help clients achieve their energy goals effectively by leveraging advanced technologies and adopting sustainable practices.
Role Overview
The IT Performance Management Analyst is responsible for analyzing and enhancing the performance of IT operations by leveraging advanced data analysis and visualization tools. This role focuses on utilizing Microsoft Excel and Power BI to develop dashboards, interpret financial metrics, and provide actionable insights that drive strategic decision-making and operational efficiency.
In addition to core analytical duties, this position plays a pivotal role in bridging technology and business objectives by translating complex technical data into clear, measurable outcomes for leadership and stakeholders. The analyst directly supports the company's mission of continuous improvement, cost optimization, and technological innovation by delivering timely, accurate financial and operational performance information.
With an emphasis on both current operations and forward-looking strategy, the IT Performance Management Analyst ensures that IT investment decisions are data-driven and aligned with broader business goals. This high-visibility position regularly interacts with senior management, providing key recommendations that influence resource allocation, project prioritization, and process enhancements.
Key Responsibilities
Data Analysis and Reporting:
+ Collect, analyze, and interpret complex datasets to assess IT performance and financial metrics.
+ Develop and maintain comprehensive reports and dashboards using Excel and Power BI to monitor key performance indicators (KPIs).
+ Ensure the accuracy and integrity of data by conducting regular audits and validations.
Dashboard Development:
+ Design and implement interactive dashboards in Power BI to visualize IT performance and financial data effectively.
+ Collaborate with stakeholders to identify reporting requirements and translate them into user-friendly visualizations.
+ Optimize dashboard performance and usability through continuous improvement initiatives.
Financial Metrics Analysis:
+ Evaluate financial data related to IT operations, including cost analysis, budgeting, and forecasting.
+ Provide insights and recommendations to improve financial performance and cost efficiency.
+ Support the development of financial models to predict future trends and outcomes.
Collaboration and Communication:
+ Work closely with cross-functional teams to gather data and understand business needs.
+ Present findings and recommendations to management and stakeholders in a clear and concise manner.
+ Train and support team members in the use of Excel and Power BI for data analysis and reporting
This position offers the flexibility of a hybrid schedule with the expectation of 3 days per week in our downtown Chicago office, and 2 days remote from home.
Qualifications
Education & Experience:
+ Bachelor's degree in Computer Science, Information Technology, Finance, Business Administration, or a related field.
+ Minimum of 2-3 years of experience in data analysis, performance management, or a related role.
+ Proven experience in developing dashboards and reports using Power BI and Excel.
+ Experience with financial analysis and understanding of financial metrics.
Required Skills:
+ Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data visualization techniques.
+ Strong knowledge of Power BI, including data modeling, DAX, and Power Query.
+ Understanding of data governance and data quality principles.
+ Excellent analytical and problem-solving abilities.
+ Strong communication skills, both written and verbal.
+ Ability to work collaboratively in a team environment.
+ Detail-oriented with a commitment to accuracy.
+ Proactive and self-motivated with the ability to manage multiple tasks simultaneously.
+ Why Join Us?
+ Work in an established company that values innovation and growth.
+ Engage with a collaborative team that is dedicated to making a meaningful impact in the energy sector.
+ Gain exposure to cutting-edge projects and contribute to data-driven decision-making processes.
We do not sponsor employees for work authorization in the U.S. for this position.
Award-Winning Benefits
At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024.
Health & Wellness Financial Benefits Work-Life Balance
+ Health Plans: Medical, Dental, Vision
+ Life & Accident Insurance
+ Disability Coverage
+ Employee Assistance Program (EAP)
+ Back-Up Daycare
+ FSA & HSA
+ 401(k)
+ Pre-Tax Commuter Account
+ Merit Scholarship Program
+ Employee Discount Program
+ Corporate Charitable Giving Program
+ Tuition Assistance
+ First Professional Licensure Bonus
+ Employee Referral Bonus
+ Paid Annual Personal/Sick Time (PST)
+ Paid Vacation
+ Paid Holidays
+ Paid Parental Leave
+ Paid Bereavement Leave
+ Flexible Work Arrangements
Compensation Range
$61,980.00 - $93,110.00
Transparency Statement
Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus.
Awards & Recognition
Equal Opportunity
Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.
CityChicago
StateIL
CountryUnited States
Area of InterestInformation Technology
TypeFull Time - Regular
Job ID
Business GroupCEO Group
DepartmentInformation Technical Services