231 Store Managers jobs in Ashland City

Job Description

Job Overview:

We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.

Key Responsibilities:

• Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments.
• Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.
• Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules.
• Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments.
• Data Management: Update patient information, appointment details, and call outcomes in the company’s scheduling and CRM systems.
• Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly.
• Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling.
• Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction.

Qualifications:

• Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare setting. Training will be provided.
• Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity.
• Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and computer use required.
• Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information.
• Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information.

Working Conditions:

• Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs.
• Environment: Remote

6695

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

• Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
• Flexible Schedules
• Weekly Pay
• Weekly Bonus Potential
• Large, Stable Employer
• Fast Career Opportunities
• Work With Fun, Motivated People
• Task Variety
• Paid Comprehensive Training
• 401K With a Competitive Company Match
• Flexible Spending/Health Savings Accounts
• Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions

Great if you have:

• Retail and customer service experience
• Sales associate or cashiering experience
• High school diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements:

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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