6,921 Strategic Support jobs in the United States

**Job Family** **:**
Operational Effectiveness Consulting
**Travel Required** **:**
Up to 10%
**Clearance Required** **:**
Ability to Obtain Secret
**What You Will Do** **:**
Guidehouse is seeking a Strategic Support Specialist to support a Department of Defense client. You will be a part of a multi-disciplinary, high-impact team supporting the client achieve and sustain supply chain excellence.
In this role, you will:
+ Work across organizational boundaries and components to drive strategic alignment and overall program cohesion
+ Leverage experience with the delivery of traditional consulting practices to build, sustain, and accelerate momentum against key program initiatives
+ Collaborate with functional leads and subject matter experts to provide recommendations when applicable
+ Track and report on the value and impact of implemented policy and process improvements.
+ Deliver polished, professional briefings to executive clients and operate with agility and responsiveness
**What You Will Need** **:**
+ Must be able to OBTAIN and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse.
+ Bachelor's Degree
+ FIVE (5) or more years' experience supporting a strategic DoD client
**What Would Be Nice To Have** **:**
+ An ACTIVE and MAINTAINED "SECRET" Federal or DoD security clearance
+ Knowledge of supply chain and logistics
+ Experience utilizing data to support decision-making
+ Excellent problem-solving skills and attention to detail
+ Strong communication and collaboration skills, with the ability to work effectively in a team environment
+ Ability to effectively communicate with all levels of staff within an organization
**What We Offer** **:**
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
+ Medical, Rx, Dental & Vision Insurance
+ Personal and Family Sick Time & Company Paid Holidays
+ Position may be eligible for a discretionary variable incentive bonus
+ Parental Leave and Adoption Assistance
+ 401(k) Retirement Plan
+ Basic Life & Supplemental Life
+ Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
+ Short-Term & Long-Term Disability
+ Student Loan PayDown
+ Tuition Reimbursement, Personal Development & Learning Opportunities
+ Skills Development & Certifications
+ Employee Referral Program
+ Corporate Sponsored Events & Community Outreach
+ Emergency Back-Up Childcare Program
+ Mobility Stipend
**About Guidehouse**
Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.
_Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee._

Our client is seeking a highly organized, proactive, and detail-oriented Executive Assistant to provide comprehensive support to their Chief Executive Officer in Charlotte, North Carolina, US . This is a critical role requiring exceptional discretion, professionalism, and the ability to anticipate needs and manage complex schedules. The ideal candidate will be adept at handling diverse administrative tasks, managing communications, and acting as a gatekeeper for the CEO's time and attention.

Responsibilities:

• Manage and maintain the CEO's complex and ever-changing calendar, including scheduling meetings, appointments, and travel arrangements.
• Coordinate all aspects of domestic and international travel, including flights, accommodations, ground transportation, and visa arrangements.
• Prepare and edit correspondence, communications, presentations, and other documents.
• Screen and prioritize incoming communications, including emails and phone calls, on behalf of the CEO.
• Organize and manage confidential information and files with the utmost discretion.
• Prepare agendas for meetings, take minutes, and track action items.
• Conduct research and prepare background materials for meetings and projects.
• Manage expense reporting and reconcile corporate credit cards for the CEO.
• Serve as a primary point of contact for internal and external stakeholders, building and maintaining positive relationships.
• Anticipate the CEO's needs and proactively address potential issues or conflicts.
• Liaise with other departments and external parties to ensure smooth information flow and coordination.
• Assist with special projects and initiatives as assigned by the CEO.
• Manage office supplies and equipment for the executive suite.
• Handle event planning and coordination for executive meetings or company functions.
• Provide a high level of professional support and act as a trusted confidant to the CEO.
• Maintain a polished and professional demeanor in all interactions.
• Ensure efficient and effective operation of the CEO's office.
• Handle sensitive information with the utmost confidentiality and integrity.
• Proofread all outgoing communications for accuracy and clarity.

Qualifications:

• Associate's or Bachelor's degree preferred, or equivalent combination of education and experience.
• Minimum of 5 years of experience as an Executive Assistant supporting C-level executives.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools.
• Exceptional organizational and time management skills, with the ability to prioritize multiple tasks effectively.
• Excellent written and verbal communication skills.
• High level of professionalism, discretion, and confidentiality.
• Strong problem-solving abilities and a proactive approach to tasks.
• Experience in managing complex travel arrangements and international logistics.
• Ability to work independently and as part of a team.
• Resourceful and able to think on your feet.

Join a leading organization in Charlotte, North Carolina, US and contribute to the success of its leadership team.

**ABOUT THIS POSITION**
The position will collaborate with Channel, Partner Operations, Client Support, Solution Adoption, Client Relations, Technology, and others to successfully support the needs of our strategic channel partners. The SPSM will have a solid background working with practice management systems, Waystar processes and products, and technical EDI integration between healthcare information systems, and will be able to research, manage, and provide concise responses to complex inquiries and projects.
**WHAT YOU'LL DO**
+ Work directly with strategic channel partners for all their Waystar support needs.
+ Manage cases via the SPST queue in Salesforce and document all communication.
+ Serve as an escalation point to make sure partner issues are routed to the correct cross-functional team (resolves where possible).
+ Assist with onboarding new partners operationally to Waystar.
+ Work with partners to understand their needs/pain points and provide solutions/processes to resolve.
+ Manage and train partners on Waystar products (occasional group sessions, one-on-ones, refreshers).
+ Help streamline both internal and external processes with partners.
+ Work with Channel on partner reporting needs, onsite/remote working sessions and process discussions.
+ Manage partner specific projects and become the SME for technical integration associated with main partners.
+ Further develop and maintain:
+ Overall understanding of all Waystar products and best practices on how they should be used.
+ Understanding of the PM systems we partner with and the technical setup of how these systems function and integrate with Waystar.
+ A clear understanding of clearinghouse, vendor, PM, payer, and billing entity relationships.
**WHAT YOU'LL NEED**
+ At least 3 years working with PM Systems, clearinghouses and/or Integration of HIS.
+ Clear and effective communicator with excellent verbal and written skills.
+ Ability to understand complex technical processes to lead, coach, and support strategic partners.
+ Ability to speak knowledgably to partners with a full technical/work flow understanding of Waystar.
+ Ability to multitask and perform under pressure on a high-volume results-driven team.
+ Advanced computer skills utilizing MS Office products, Salesforce, FTP software, etc.
+ Strong time management, analytical skills, and troubleshooting skills.
+ EDI healthcare experience and knowledge of file transmissions via SFTP and API/web services.
+ Self-motivated with the ability to work well both in a group environment and independently.
+ Bachelor's degree or equivalent experience.
+ Experience working in or with a medical practice or practice management/electronic medical records/revenue cycle system.
+ Knowledge of medical billing, HCFA 1500 form/UB04, and ANSI X12 formats.
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Client Operations
**Job Type:** Full time
**Req ID:** R2714

**ABOUT THIS POSITION**
We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic. The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients. The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency.
**WHAT YOU'LL DO**
+ Answer incoming calls and/or web cases from our most strategic clients.
+ Make outbound calls as needed to clients to resolve support cases.
+ Respond to case comments from our web portal to support our clients.
+ Documents support cases thoroughly, showing research steps and resolution.
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution.
+ Use resources to resolve issues in a timely and self-sufficient manner.
+ Communicates well within department and with other departments.
+ Strives to meet and exceed individual, and team, goals and metrics.
+ Abides by phone schedule to ensure enough coverage for our clients.
+ Ability to demonstrate professionalism in communicating with clients both written and verbally.
+ Performs other duties and/or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ 4-year bachelor's degree preferred
+ Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill
+ Technically savvy with excellent troubleshooting and analytical skills
+ Working knowledge of EDI files is a bonus.
+ Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
+ Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills
+ Comfortable with de-escalating client issues and temperament
+ Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2669

**Description**
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Corporate Services
Department: PennDNA Strategic Decision Support
Location: 3535 Market Street, Philadelphia, PA
Summary:
+ The Director, Strategic Decision Support, Market Strategy - operates as an expert at the intersection of data analysis, business intelligence, and strategic consulting. The Director provides enduring insights that are data-driven to advance decision-making within Penn Medicine and clarifies complex business issues to recommend solutions using excellent critical thinking skills. The Director will evolve, develop, and demonstrate superior skills in hypothesis-based consulting, analytics, and storyboarding. As part of Strategic Decision Support (SDS) within the Data and Analytics (DnA) Center of Excellence, the Director leads a team within SDS that aims to blend technical expertise, clinical knowledge, and analytical skills to improve outcomes, optimize processes, and drive business growth. The Director should demonstrate an ability to generate new ideas and lead a team to effectively develop analytic solutions to advance the organization's goals. The Director will support senior Penn Medicine leaders and stakeholders on issues of high importance to provide distinctive insights and develop new offerings. As such, they must be able to structure, execute, and communicate analytical findings to diverse senior audiences and translate the goals of senior executives to junior staff.
+ This role will focus on overseeing the development of business plans, ROIs, and P&Ls for new programmatic opportunities and evaluating the financial appropriateness and implications of proposed initiatives.
Responsibilities:
+ Team Management: Lead, develop, and manage a team of consultants and/or managers. Set high performance expectations and help team to achieve them. Help coordinate cross-functional teams, including assigning tasks, monitoring progress, and resolving conflicts to ensure seamless execution. Anticipates, proactively mitigates, and helps resolve project issues (e.g. scope, delayed deliverables, team dynamics). Create a positive team culture that promotes excellence and collaboration. Help individuals connect their work to Penn Medicine's mission. Create an energizing, high functioning work environment. Foster collaboration within and across teams at all levels of the organization. Is comfortable cultivating strong relationships with colleagues, as well as mentoring and developing talent across project team(s). Model trust and transparency by sharing their own challenges in the spirit of humility and learning.
+ Insight Generation: Lead complex Market Strategy data analysis and interpretation. Take ownership of implementing and revising standards and best practices. Well-regarded personal brand; a partner who brings a strong and compelling point of view. Provides insights driven by intellectual horsepower that is distinctive and provides strong contributions to the team and its work.
+ Consultation: Viewed by executive clients and leaders as possessing expertise. Actively coaches clients on projects that have an impact on project success and beyond. Builds and maintains trust-based relationships with existing and prospective clients, drawing upon healthcare knowledge and insights to surface and discuss issues within and beyond the scope of any one project. Exemplifies a mastery of expertise in the formation and execution of work across a variety of topic areas. Appropriately utilizes and advises consultant team to provide support for clients.
+ Stakeholder Engagement: Develop credibility and trust with leaders by demonstrating expertise, aligning around shared goals, and acting as a thought partner. Drive stakeholders toward consensus around Market Strategy solutions. Build and maintain strong relationships with colleagues across Penn Medicine. Superior communicator able to convey insights in a way that motivates clients to make decisions. Influences client thinking by thoughtfully considering the optimal sequence, format and structure of communications. Lead projects requiring coordination with cross-functional teams outside of PennDnA, ensuring seamless execution.
+ Client Deliverables Responsibilities: Oversee the planning, execution, and delivery of multiple team projects simultaneously, ensuring adherence to timelines, budgets, and quality standards. Develops work plans that reflect sound hypothesis-based problem solving, thorough understanding of project objectives and milestones, market dynamics, client factors, and industry trends. Advances thought leadership with distinctive insights and new offerings. Ensures work product reflects a consistent focus on accuracy, reliability and completeness.
+ Continuous Improvement: Stay current on industry trends and emerging technologies in Market Strategy. Identify opportunities for improvement and implement changes, when appropriate.
Education or Equivalent Experience:
+ Bachelor's degree is required. Business, Statistics, Information Technology, Healthcare Management or related field. 
+ Master's degree is preferred.
+ 8+ years of progressively responsible experience in data analysis, strategy development, and stakeholder engagement, preferably in a healthcare or academic setting is required.
+ Proven track record of building, managing, and elevating programs that advance organizational goals is required.
+ Experience in Business Planning, ROI, and P&L Development (preferred)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 250449

**Description**
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: Corporate Services
Department: PennDNA Strategic Decision Support: Operations
Location: 3600 Civic Center Blvd, Philadelphia, PA
Hours: 8hr Days (Mostly Remote)
**Summary** :
+ The Principal Consultant, Strategic Decision Support-Operations operates within the Penn Medicine with expertise at the intersection of data analysis, business intelligence, and strategic consulting. The Principal Consultant provides breakthrough insights that drive decision-making within Penn Medicine and clarifies complex business issues based on broad industry knowledge and client understanding. The Principal Consultant will learn, develop, and demonstrate strong skills in hypothesis-based consulting, analytics, and storyboarding. As part of Strategic Decision Support (SDS) within the Data and Analytics (DnA) Center of Excellence, the Principal Consultant works on a team that aims to blend technical, clinical, and analytical skills to improve outcomes, optimize processes, and drive business growth. The Principal Consultant should demonstrate skills in exploring new ideas and the humility to collaborate often with stakeholders to push the thinking. The Principal Consultant will support Senior Penn Medicine leaders and stakeholders on issues of broad importance to ensure timely, relevant analyses that align with business objectives. As such, they must be able to structure, execute, and communicate analytical findings to senior audiences.
+ This role will support Operations Research with a focus on supply chain, patient throughput, resource allocation and utilization, queuing theory and capacity management to help optimize business processes utilizing statistical methods and simulation models.
**Responsibilities:**
+ Consultation: Viewed by executive clients and leaders as a trusted advisor. Actively coaches clients on projects that have an impact on project success and beyond. Understands broader client context to enable greater impact in current project and strengthen platform for future collaboration. Partners with executive clients to build organizational commitment to action.
+ Insight Generation: Successfully structures ill-defined problems. Develops problem solving approaches and frameworks that lead to powerful solutions with application beyond immediate project.
+ Problem Solving: Provides thought leadership in developing analytic models that solve complex problems, incorporating knowledge of client context, and drawing on client expectations and broad industry knowledge. Effectively leads the team's problem solving by helping colleagues focus on the most critical issues, continuously refining hypotheses, and challenge assumptions as appropriate.
+ Results: Leads overall project(s) to meet project objectives and broader organizational goals. Develops work plans that reflect sound hypothesis-based problem solving, thorough understanding of project objectives and milestones, market dynamics, client factors, and industry trends. Ensures consistent focus on high value-added activities and delivery of innovative and powerful solutions.
+ Teamwork: Creates an energizing, high functioning work environment. Consistently leads with openness, approachability and accessibility is a trusted confidant. Models trust and transparency by sharing their own challenges in the spirit of humility and learning.
+ Communication: Creates a range of compelling communications that clearly deliver even the most complex messages and tell stories that motivate clients to action. Influences client thinking by thoughtfully considering the optimal sequence, format and structure of communications
+ Quality Assurance: Work product reflects a consistent focus on accuracy, reliability and completeness. Continuous Improvement: Plays a valued coaching and mentoring role with colleagues within and beyond project teams. Builds a productive feedback culture by giving frequent, actionable feedback, and ensuring that recipient understands and can apply the feedback. Consistently seeks feedback and acts upon it. Seeks to learn and leverage the most effective tool, technology, and analytical solution as appropriate to the task. 
**Technical Skills:**
+ Proficiency in analysis and/or data visualization tools. Experience with Operations systems, such as statistical software (e.g., SAS, R, Python), simulation software (e.g., Arena, SIMUL8), optimization tools (e.g., CPLEX, Gurobi) and healthcare application systems , such as Epic, with relevant data model certifications (preferred). Additional relevant certifications (e.g., Lean Six Sigma) (preferred).
**Education or Equivalent Experience:**
+ Bachelor of Arts or Science Business, Statistics, Information Technology, Healthcare Management, Operations Research, Industrial Engineering, Applied Mathematics or related field. (Required)
+ And 7+ years Progressive experience in data analysis, strategy development, and stakeholder engagement, preferably in a healthcare or academic setting. Proven track record of independently leading projects from concept to execution, coordinating with cross-functional teams, as needed (Required)
+ Master of Arts or Science Business, Business, Statistics, Information Technology, Healthcare Management, Operations Research, Industrial Engineering, Applied Mathematics or related field. (Preferred)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 261021

Job Title: Business Support Specialist
Location: Hybrid Work Model Reporting to Vienna, VA or Pensacola, FL
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description
To support the effective operation and administration of user accounts across various systems and applications. This role involves provisioning, managing access, auditing, and troubleshooting user accounts to ensure secure and efficient access to company resources.
Responsibilities:
- Create and manage user accounts in accordance with established policies and procedures. Ensure timely and accurate provisioning of new users, including employees, contractors, and partners.
- Administer access rights to ensure users have appropriate access levels to perform their job functions while maintaining security protocols.
- Conduct regular audits of user accounts and access levels to ensure compliance with company policies and regulatory requirements. Assist in preparing audit reports and remediation plans as necessary.
- Provide first-line support for user account-related issues. Troubleshoot access problems and work with other teams to resolve issues promptly.
- Develop and maintain documentation related to user account management processes, procedures, and best practices. Ensure documentation is up-to-date and accessible to relevant stakeholders.
- Work closely with the access management team and other teams to identify and implement improvements in user account management processes. Participate in cross-functional projects as required.
- Monitor user account activities to detect and respond to potential security threats.
- Implement measures to mitigate risks associated with user account management.
- Stay current with industry trends and best practices in identity and access management.
- Recommend and implement enhancements to user account management practices.
Qualifications:
- Ability to work independently and in a team environment
- Effective research, analytical, critical-thinking, and problem-solving skills
- Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective communication and interpersonal skills
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
#M-
#LI-
#DI-
Ref: #850-Rockville (ALTA IT)
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

The Business Support Specialist plays a crucial role within the organization, working primarily to ensure the efficiency and efficacy of business processes. This position bridges the gap between various departments, streamline operations, and helps the organization run smoothly. The Business Support Specialists significantly contribute to the overall success and productivity of the company. This position will play a significant role in supporting the Spanish speaking team members.

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be required by his/her supervisor.

·    Provides administrative and operational support to ensure smooth business operations.

·    Manages databases, scheduling meetings, handling correspondence, and preparing reports. 

·    Acts as a liaison between different departments, vendors, and customers. This may involve managing phone calls, emails, and other forms of communication.

·    Administers medical insurance, by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals. 

• Orients new Spanish speaking employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
• Supports the Spanish speaking team members with payroll and HR questions.
• Assists in translation of documents.

·    Updates job knowledge by participating in educational opportunities; reading professional publications.

·    Performs general administrative duties as assigned by upper management on site.

·    Manages the front desk.

·    Creates purchase orders and routes to appropriate team members for approval.

·    Administrative skills

·    Confidentiality

·    Orienting employees

·    Benefits administration

·    Interviewing skills

·    Professionalism

·    Organization

·    Teamwork

·    Supply management

·    Asks questions and challenges old ideas

·    Gains commitment from team

·    Communicates effectively and assertively (both direct and respectful)

·    Communicates clearly (both written and verbal), to all levels of the organization

·    Motivate others on the team

·    One to two years related business experience

·    Proficiency in Microsoft Office

·    Equivalent or combination of both

·    Bi-lingual preferred – Fluent in Spanish

While performing the duties of this job, the employee is occasionally exposed to moving machines, cold and hot outside weather conditions. The noise level in the work environment is usually quiet to moderate.

Each employee of Standlee Premium Western Forage has a responsibility to know, to understand and to abide by Workplace Professional Standards of Conduct. Professional Conduct includes: Customer Service, Courtesy, Ethics, Safety, Teamwork, Responsibility, Accountability, Confidentiality, and Professionalism.

Rare travel to local Standlee locations (by vehicle).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description

Title:
Strategic Communications & Executive Support Specialist
KBR is hiring a high-performing Chief of Staff office supporting senior U.S. Government leadership. This multifaceted role fuses strategic communications, visual design, executive support, and cross-agency coordination in an environment where adaptability, initiative, and professionalism are essential.
We're seeking an expert who:
+ Thrives in fast-paced, high-stakes contexts.
+ Navigates ambiguity with confidence and discretion.
+ Turns complex information into impactful messages and visuals.
+ Builds relationships and seamlessly coordinates within dynamic, mission-driven teams.
+ Understand the importance of storytelling.
Key Responsibilities:
+ Develop and deliver compelling marketing and communication pieces-graphics, presentations, briefings, videos-for senior level audiences.
+ Ensure all outputs reflect organizational branding and standards.
+ Coordinate and facilitate timely communication and workflow across teams/agencies.
+ Monitor operational milestones, deadlines, and project progress.
+ Research, synthesize, and distill data for executive decision-making.
+ Securely manage sensitive/classified material in compliance with all protocols.
+ Serve as trusted communication conduit for Chief of Staff.
+ Proactively anticipate needs, solve problems, and drive solutions.
+ Travel: Up to 25% (CONUS & occasional OCONUS).
+ Flexibility: May require work outside standard business hours.
+ Full-time. Remote work possible, subject to mission needs.
Qualifications:
Required:
+ An active Secret clearance and eligibility for TS/SCI security clearance, which something only a U.S. citizen can obtain.
+ Bachelor's degree (or equivalent experience) in Communications, Marketing, Graphic Design, Public Affairs, or related field.
+ At least 10 years' experience supporting executives, marketing/communications, or project coordination.
+ Proficiency with Microsoft Office Suite, Adobe Creative Suite (InDesign, Illustrator, Photoshop), and presentation/visual design tools (PowerPoint, Canva, etc.).
+ Familiarity with website management, digital collaboration, and tracking tools.
+ Exceptional written, verbal, and visual communication skills.
+ Demonstrated success supporting senior leaders or high-tempo teams.
+ Strong organization and solutions-oriented approach.
+ Ability to thrive in mission-focused, rapid-response settings.
Desired:
+ Excellence in multitasking and prioritization without sacrificing quality.
+ Talent for translating complex information into accessible visual communications.
+ Strong, confident communicator across all levels.
+ Proactive in anticipating and resolving challenges.
+ Collaborative mindset, adept at building cross-functional relationships.
+ Experience with government communication standards/briefing protocols.
+ Familiarity with project management platforms (Asana, Trello, Microsoft Planner).
+ Background in national security, defense, or public sector communications.
Work Environment:
+ Location: On-site at 2424 Garden of the Gods Rd.
+ Travel Requirements: Up to 25%
+ Working Hours: Standard
Scheduled Weekly Hours:
40hrs
Basic Compensation:
$150,000 - $165,000
This range is for Colorado only.
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Why Join Us?
+ Innovative Projects: KBR's work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
+ Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
+ Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.