8,365 Support Administrator jobs in the United States

• Partial onsite: 3 days/week onsite and as needed. Fully onsite during initial training
• W2 position; 6 months
• Candidates who are foreign nationals must have resided in the US for at least three (3) of the last five (5) years prior to assignment to the client's applicable government contract.

• Support day-to-day operations by responding to work action requests from customers when assigned, installing patches and upgrades, working assigned days as "Hot Seat" routing new customer requests to the team, participating in regular meetings and workgroups with the DBAs and data analytics staff
• Participate in the modernization effort, including implementing an IBM P10 data warehouse, moving from AIX servers to Linux, implementing Python to replace SAS, implementing new security measures and SSO, and implementing DevOps/DevSecOps.

• DB2 UDB database management
• Strong knowledge of RHEL and AIX operating systems
• Bash, ksh
• DevOps
• SOS
• Containerization
• Understand backup
  estoredisaster recovery strategies

• OpenShift, IBM IIAS, Kubernetes, Python, GitHub, DB2 UDB architecture experience, cloud administration, Commvault
• Implementing STIG and/or equivalent security standards
• User ID management strategies
• Troubleshooting and resolving networking/firewall issues

• Ability to self-manage, lead projects, and train other team members.
• Looking for an entrepreneurial spirit; a true desire to make things better and more modern.
• An architect brain with experience and big ideas.

• 4 years of technical experience with systems analysis, design, and/or programming experience or other job-related IT experience.

• Bachelor's degree in Computer Science, Information Technology, or other job-related degree;
• OR, Associates degree in CS, IT, or other job-related degree plus 2 years of work-related experience;
• OR, 4 years job-related work experience (total x8 years without a degree)

• The team is small - 14 people - and everyone works very well together. There is a mix of local and remote, but they meet on video (required) daily to maintain an in-person feeling.
• They are the systems and DBA part of a larger Medicare Statistical Analysis Department, but the data warehouse has grown to serve more than statistical analysis.
• They are in the middle of a large modernization effort that is replacing all of their systems over the course of two years.
• Work hours: M-F 9-5:30 (flexible partial onsite)- Occasional after hours and weekends to do maintenance outside of business hours.

• Provide system/production support and monitoring for applications, batch cycles, releases, projects, installations, etc. Participate in work sessions for system support and problem resolution. May provide coordination in workload transition tasks.
• Perform/Support installation, configuration, administration, implementation, scheduling and/or tuning/modification of applications. Provide support for moderate to complex system/production performance concerns. Collaborate with various internal groups and external vendors to ensure all specifications are met and problems are resolved as they arise.
• Assist in analysis of problems/issues. Perform corrective actions whenever possible to fix applications that end abnormally and/or notify technical support for resolution. Communicate with applications on-call persons to repair applications that ended abnormally. Consult with senior level peers on projects of greater complexity.
• Evaluate system performance in real-time as well as via reports for release related issues. Monitor and report on scheduled batch and online applications for successful/unsuccessful execution. Review all abnormal results/issues to production processing from previous cycles and verify that they have been logged/resolved. May run necessary system backups.
• Verify Production and Test environments are up and functioning properly. Perform testing responsibilities as needed. Review and/or create documentation for accuracy, future problems, and company standards.
• Participate in work sessions and walkthroughs for quality and production implementations, releases, data conversion projects and/or disaster recovery exercises. Attend implementation meetings to determine impact to system availability and assignment of team resources for these implementations.
• Look for improvement opportunities in the cycles and in procedures. May create new programs to automate the release process where possible. Assist and provide recommendations in applications enhancement projects.

• Comprehends data storage techniques, database philosophy, database management, and programming techniques. Strong understanding of the requirements for maintaining production systems and the effect of program changes. Understands how to use structured techniques in new program development. Strong understanding of development, quality assurance, and integration methodologies. Strong communication and interpersonal skills. Able to work well under pressure and as part of a team. Pays attention to detail.
• Strong knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company.

At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.

Requisition #:1116

Job Title : Infrastructure Support Administrator (System Administrator)

Location: 6560 Surveillance LP, Building 6007 Aberdeen Proving Ground, Maryland 21005

(Hybrid, 2-3 Days on Site, not guaranteed)

Clearance Level: Active DoD - Interim Secret

Required Certification(s):

• Must be a U.S. citizen and possess at minimum an Interim Secret clearance

• Must be able to obtain an IAT-II certification within the first 90 days of hire.

• Obtain a VCP certification within 6 months of hire

SUMMARY

PM MC provides integrated system-of-system solutions to Army and Joint warfighters, whose products include computer hardware, software, communications and network management infrastructure. The Mission Command Support Center (MCSC), under PM MC, is an integral part of the Program Executive Office - Command, Control, & Communications-Network (PEO-C3N) capability portfolio, providing a centralized capability to deploy, integrate, monitor, test, manage, modernize, evaluate and sustain fielded and enterprise-hosted MC capabilities. The MCSC mission is one of constant change and adaptation, always responding to enable deployment of new capabilities, while assuring current capabilities are at an optimal state of readiness throughout globally deployed and networked assets.

The Infrastructure Administrator must display strong teamwork with the ability to work independently and actively participate on integrated teams. The primary responsibilities include Tiers I and II technical support for external and internal customers and provide workstation and server administration for the organization's Microsoft 2012R2 / 2016 / 2019 , Windows 10/11 environment and Linux.

JOB DUTIES AND RESPONSIBILITIES

• Provide helpdesk support including receiving calls, opening, logging, and resolving helpdesk tickets.

• Provide user support for desktop infrastructure. Monitor Data Center architecture, investigate any issues observed, and resolve issues.

• Work with Data Center Engineer team to resolve issues and escalate as-needed. Provides user account administration, i.e., account creation and management and password resets on Active Directory.

• Provides user level support for domain resources, i.e., workstations, laptops, thin/zero clients, printers, Cisco VoIP phones, Virtual systems, Microsoft applications, and third-party applications. Isolates and resolves hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof. Install and configure operating systems and software as directed.

• Perform monthly maintenance of the datacenter architecture. Performing other related duties as assigned.

QUALIFICATIONS

Required Certifications

• Must be a U.S. citizen and possess at minimum an Interim Secret clearance

• Must be able to obtain an IAT-II certification within the first 90 days of hire.

• Obtain a VCP certification within 6 months of hire

Education, Background, and Years of Experience

• BS or BA preferred but not required

• 3+ years of combined experience in helpdesk, desktop support and working in a virtualized environment, education can substitute for years of experience.

ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

• Experience with Domain Controller components.

• Excellent time management skills and ability to multi-task.

• Ability to communicate effectively with customers and other employees via face-to-face communication, over the telephone or through email.

• Strong attention to detail.

• Strong customer-service orientation.

• Understanding of current networking protocols, operating systems, and technology standards.

• Must be able to work in a fast-paced work environment and have the ability to work alone.

Preferred Skills

• Knowledge of Cloud computing (both Azure and AWS).

• Knowledge of MS Active Directory, MS SQL Server (as well as Postgres), VMWare and Ansible.

• Knowledge of CI/CD automation.

• Experience in working in an agile environment.

WORKING CONDITIONS

Environmental Conditions

• Work is generally performed within an office environment at a satellite site, mixed with hybrid. Personnel on the team are all knowledgeable in their fields and willing to help teach as long as the candidate is willing to learn. Requirements change as the customer needs adjust, travel is light and is handled on a case by case in order to support the product for the customer.

Strength Demands

• Light - 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.

Physical Requirements

• Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.

What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.

We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.

Happy - Be Infectious.

Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.

Helpful - Be Supportive.

Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.

Honest - Be Trustworthy.

Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.

Humble - Be Grounded.

Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.

Hungry - Be Eager.

Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.

Hustle - Be Driven.

Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Wholesaler Support Admin to join our Sales Enablement Team in Omaha, NE.

As a Wholesaler Support Admin you'll move Pacific Life, and your career, forward by providing administrative support to your assigned Wholesalers, helping them with expense reports and other administrative duties. You will fill an existing role that sits on a team of five people in the Consumer Markets division.

How you'll help move us forward:
* Provide administrative support to your assigned (15-20) wholesalers.
* Gather necessary details, receipts, attendee names, etc to accurately compile and submit FINRA related expense reports via Concur.
* Run reports and lists from Salesforce on a monthly basis to identify which FPs to send Birthday cards and Thank you notes.
* Collaborate with other Wholesaler Admins to curate unique seasonal gift and promotional items.
* Ensure accurate and appropriate tracking of FINRA expenses.

The experience you bring:
* 2-3 years of experience in a sales administrative setting
* Experience supporting multiple stakeholders administrative needs
* Strong attention to detail

- Ability to handle multiple responsibilities, assignments and requests

* 2+ years working with Excel spreadsheets

- Works autonomously within established procedures and practices.

What makes you stand out:
* Experience as a wholesaler admin in the Insurance industry
* Experience working in Salesforce
* Experience using Concur for expense reporting

- Strong written and verbal communication skills

You can be who you are.

People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

FrankCrum is a Top Workplace!

FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

Click here to learn more about FrankCrum!

The Role You'll Play to Create Success

We are excited to announce our search for a full-time Sales Support Administrator in our Clearwater, FL office! In this role, you will have the opportunity to impact the FrankCrum business everyday by promoting ongoing sales growth and client retention through excellent customer service by providing advanced clerical assistance in the sales process.

1. Coordinates with brokers to gather information, follows up and processes RFPs, and helps facilitate the quoting and carrier approval processes.
2. Screens RFP’s and assigns all RFP’s to Underwriting, following up to make sure all are completed.
3. Coordinates and organizes tradeshows for Broker Manager team and helps manage HubSpot leads generated from tradeshows.
4. Answer incoming sales line and screens calls appropriately via the sales call form.
5. Assists the V.P. of Broker Sales and Broker Managers with daily activities consisting of directing emails to the appropriate parties, prioritizing tasks from brokers, managing various projects, compiling information from other departments, and creating sales/underwriting productivity reports, facilitating broker relationships to increase sales, planning department functions, and organizing sales meetings.
6. Works as a problem solver and solution facilitator to address broker issues regarding sales, underwriting and client care issues including, but not limited to commissions, broker relationships, public relations, rate negotiation, quotes, and requirements for other information unrelated to the sales and underwriting process.
7. Works on a wide variety of special projects such as the creation of new forms and spreadsheets, assisting the V.P. of Broker Sales by compiling data in spreadsheet form for use on various projects.
8. Prepares sales reports from Broker Managers for Leadership Council Meeting.
9. Receives Client Cases regarding new business and reviews the details of the case and either assigns to the appropriate person or handles the entire case.
10. Processes and screens phone calls from four different incoming lines. Receives and researches broker leads and sales leads. Distributes the sales leads to a Broker, Broker Manager or Business Consultant.
11. Monitors and replenishes marketing inventory and daily supplies on-hand and with offsite Broker Mangers within budget.
12. Manages and updates the broker contact and broker distribution lists through Outlook.

The Attributes We Seek

Keys to success in this position include exceptional customer service, written, listening and communication skills, and sales support experience. A minimum of two (2) years of sales administrative experience and a high school diploma (or equivalent) are required. 

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Corporate America Family Credit Union
• Employee and client referral bonus programs
• Paid volunteer time

What's Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, Angel Tree, and Clearwater Free Clinic!

If you want to play this role to positively impact our clients' day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Sales Support Administrator

New Hyde Park, NY, New Hyde Park, NY, US

Salary Range: $17.00 To $1.00 (USD) Hourly

Power-Flo Technologies is looking for a full-time Sales Support Administrator to join our New Hyde Park location. You will impact the company's operations and organization by providing exceptional customer service to our customers, vendors, and coworkers. As the Sales Support Administrator, you will help facilitate the sales of our electrical, HVAC, lighting, and plumbing products.

Our Core Values

• Our People

• Relationships

• Innovation

• Sustainability

• Growth

• Determination

Salary Range: 17.00 - 21.00/hour + benefits

Full-time, on-site. Monday-Friday

Competitive Benefits Package

• Health insurance (medical, dental, vision)

• PTO program and paid holidays

• 401K with employer match

• Company provided life insurance (after 1 year of employment)

On the job training provided

Opportunities for Growth

Daily Tasks:

• Responsible for supporting customers, outside sales, internal operations, and suppliers in all aspects of the pre-sale and post-sale processes.

• Receive and process purchase orders.

• Verify orders, including customers' personal information and payment details.

• Contacting customers by phone or email to answer queries and obtain missing information.

• Maintain and update sales and customer records.

• Obtain ship dates from vendors and expediting orders.

• Prepare submittal packages in conjunction with the lighting project manager

• Directing feedback from customers to relevant departments.

Qualifications:

• High School diploma or equivalent

• Ability to multi-task, must be strong with details and possess strong organizational skills.

• Exceptional interpersonal and customer service skills

• Experience with Microsoft Office software, including Word and Excel (basic knowledge)

• Ability to work well both independently and in a team setting

• Excellent written and verbal communication skills

• Problem solving and reconciliation skills necessary

• Valid and clean NYS driver's license

Physical Ability Requirements (with or without reasonable accommodations)

• Ability to sit for prolonged periods of time

• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time

• Ability to climb stairs

Power-Flo Technologies is the premiere provider of supplies, services, and solutions to the electrical, industrial, mechanical, and automation industries.

Learn more about us here:

Follow us on LinkedIn:

About Us

We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States.

Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.

We're actively seeking a talented Wholesaler Support Admin to join our Sales Enablement Team in Omaha, NE.

As a Wholesaler Support Admin you'll move Pacific Life, and your career, forward by providing administrative support to your assigned Wholesalers, helping them with expense reports and other administrative duties. You will fill an existing role that sits on a team of five people in the Consumer Markets division.

How you'll help move us forward:
* Provide administrative support to your assigned (15-20) wholesalers.
* Gather necessary details, receipts, attendee names, etc to accurately compile and submit FINRA related expense reports via Concur.
* Run reports and lists from Salesforce on a monthly basis to identify which FPs to send Birthday cards and Thank you notes.
* Collaborate with other Wholesaler Admins to curate unique seasonal gift and promotional items.
* Ensure accurate and appropriate tracking of FINRA expenses.

The experience you bring:
* 2-3 years of experience in a sales administrative setting
* Experience supporting multiple stakeholders administrative needs
* Strong attention to detail

- Ability to handle multiple responsibilities, assignments and requests

* 2+ years working with Excel spreadsheets

- Works autonomously within established procedures and practices.

What makes you stand out:
* Experience as a wholesaler admin in the Insurance industry
* Experience working in Salesforce
* Experience using Concur for expense reporting

- Strong written and verbal communication skills

You can be who you are.

People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Job Description:

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron's YouTube Channel ( to see our customer's applications or watch our Culture video at . Check out Facebook Watch at for additional videos.

Our systems are trusted by 95% of the world's largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

Summary:

The Sales Support Administrator for the Americas Sales organization provides administrative support to all members of their assigned team and shares accountability for their assigned team's sales quotas. Sales Support Administrators play an important role in ensuring customer satisfaction through the accuracy and efficiency of their work. They often act as a liaison on behalf of their assigned sales team and customers when dealing with other departments to ensure customer's needs and demands are being met.

Principal Duties & Responsibilities:

• Performs administrative duties that may encompass scheduling customer visits for Sales Engineers, qualifying leads for systems and accessories inquiries, assisting in quotation follow-up with customers, creating quotations with assistance of your Sales team, facilitating mail/email campaigns, executing sales product seminars and the mailing of product literature and promotional items to customers.

• Accurately processes orders and oversees the order process by handling the review of purchase order terms, communicating the order acknowledgement, order status, delivery details and ensuring that all relevant order details are updated within our CRM systems.

• Assists in the creation and submission of customer proposals while working with the Contracts Administrator.

• Handles a wide variety of situations and conflicts by effectively communicating the needs and concerns of the customer which may require escalation when appropriate.

• Provides sales telephone queue coverage by screening incoming telephone calls and answering customer inquiries on pricing, product lead times, delivery status, and any shipping or service issues related to orders.

• Maintains purchase orders, customer documents and files in accordance with our ISO guidelines while ensuring the data integrity of our CRM system.

Knowledge, Skills, & Ability Required:

• 3 - 5 years of prior administrative experience and Associates degree preferred.

• Prior customer support experience, fielding and resolving inquiries in a well-structured professional manner.

• Ability to follow directions accurately and finish tasks in a timely manner.

• Solid written and verbal communication skills.

• Strong organizational skills, attention to detail, problem solving and solid judgment are essential.

• Telephone and interpersonal skills are required to ensure calls are managed in a timely, friendly and courteous manner.

• Collaborates with a diverse group of individuals while showing independence in balancing and prioritizing their requests.

• Requires experience at handling multiple work assignments concurrently and independently.

• Ability to adjust readily to change and adapt as needed.

• Forging strong relationships with customers.

• Extended hours on an as needed basis.

• Proficient in using MS Office Applications; such as Word, Excel, Outlook and PowerPoint.

Working Conditions:

Office environment.

Reporting Relationship:

Reports to Sales Support Manager

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.