6,226 Support Analyst jobs in the United States

DEPARTMENT: Information Technology
POSITION TITLE: Business Analyst II
RESPONSIBLE TO: Information Technology Director
EXPOSURE LEVEL: Category III

GRADE: 21
EXEMPTION STATUS: Non-Exempt

Summary:
The Business Analyst role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The Business Analyst is also responsible for assisting in the design, delivery, and improvement of in-house software applications training programs and related courseware. This is an entry-level role designed for individuals with foundational business or technical experience and a desire to grow into a broader application support position.

ESSENTIAL JOB FUNCTION: RESPONSIBILITES

• Work closely with other departments, observe, and help implement office automation using Microsoft Office and existing business applications.

• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems.

• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Maintain and enhance performance of all new and existing software and applications across the organization.

• Identify and learn appropriate software applications used and supported by the organization. Applications include Microsoft 365 Applications, PointClickCare, OnShift, WordPress and various implementations of nurse call systems.

• Coordinate with department heads to assess departmental application training needs and objectives. Implement training sessions for corporate applications and MS Office in a small classroom environment.

• Collaborate with leadership on technical/application solutions in a healthcare environment.

• Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet/helpdesk to assist in problem resolution.

• Provide support for the testing of new and existing software applications under development or consideration for purchase.

• Conduct research into software application products and services in support of development and purchasing efforts.

• Perform basic web page maintenance, planning, and development.

ESSENTIAL JOB FUNCTION: Safety

• Obeys safety rules of St. John's United

• Identifies, reports, and/or corrects obvious safety hazards

• Attends mandatory safety in-services

ESSENTIAL JOB FUNCTION: Mission/Customer Service

Supports the growth and actively engages in the Eden Alternative philosophy, including a work environment with plants and animals.

Follows the St. John's Guidelines for Customer Service

• Let the Mission be your guide

• Make eye contact and smile

• Greet & welcome each and every person

• Seek out personal contact

• Provide immediate service-listen & act

• Use appropriate body language at all times

• Be gracious to each & every person

ESSENTIAL JOB FUNCTION: Employee Responsibilities

• Follows policy and procedures on annual TB testing.

• Follows policy and procedures on annual influenza vaccinations.

• Attends all mandatory in-services

• Performs other duties as assigned by the Information Technology Manager or person in charge of area where work is being done.

Requirements

POSITION REQUIREMENTS:

• College diploma or university degree (2 or 4 year) in Computer Science, Information Systems, or related field; or 3-5 years of equivalent work experience

• Hands-on experience with enterprise and desktop applications, including Windows 11 and Microsoft 365

• Ability to learn and support clinical and financial systems (e.g., PointClickCare, nurse call systems)

• Preferred: Experience with Windows Server, medical billing/clinical systems, and database applications

• Ability to create and interpret technical documentation and end-user procedures

• Awareness of current trends in software applications and technology

• Preferred: Familiarity with WordPress and basic web design.

• Strong understanding of organizational goals and how technology supports them

• Excellent communication, documentation, and presentation skills

• Strong research and analytical skills for evaluating software and resolving technical issues

• Ability to communicate technical concepts in user-friendly language

• Self-motivated, adaptable, and quick to learn new tools and systems

• Strong customer service orientation and ability to work collaboratively in a team environment

• Capable of prioritizing and executing tasks in a fast-paced setting

PHYSICAL DEMANDS:

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

WORKING CONDITIONS:

• Occasional travel between training locations required.

• Sitting for extended periods of time.

• Normal Health Care environment.

• Work involves exposure to plant and animals within the environment.

The examples of essential job functions identify the major duties and requirements for the performance of this job and do not identify all duties, responsibilities and requirements performed by positions in this class.

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This is a hybrid position and can sit out of New Orleans, LA, Jackson, MS or The Woodlands, TX. Relocation assistance and sponsorship is not provided.

POSITION PURPOSE :

This role provides support business network applications for the Nuclear business unit. The primary responsibility is application development, maintenance and support of Entergy's Nuclear Applications. These applications are a mix of Third-Party applications and In House developed applications. Custom applications support many business functions for the Nuclear organization that track plant information and accounting data for the business units. This role will be filled as an IT Consultant.

Primary Duties & Areas of Responsibility:

• Create and maintain business relationships. Establishing Subject Matter Expertise in their area of responsibility.

• Provide operations support, ensuring production systems and devices are online and available; this includes non-business hours on-call support.

• Provide and maintain application availability, ensuring that applications are active and operating.

• Troubleshooting and debugging of custom and vendor applications

• Support the design, development and testing of applications and enhancements.

• Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party application systems.

• Additional Duties

• System Patching

• Data Requests

• Audit Response

• End User Support

• Technical Writing

Minimum Educational Background and Physical Requirements Required to perform Job:

• Bachelor's Degree in Computer Information Systems, Computer Science, or related technical degree or Experience Equivalent

Minimum Experience Required:

• IT Specialist Sr: 4+ years of relevant experience

• IT Consultant: 6+ years of relevant experience, 3+ years' solution design experience is a plus

• Desired experience for the position

• Experience providing Operational on call support to customers in difficult situations.

• Experience in software design lifecycle with emphasis on development, support, and troubleshooting.

• Experience and strong skills in interfacing with management and the ability to communicate technical issues to non-technical senior managers.

• Experience with security architecture, network security engineering or secure network development experience with electric power utilities.

Critical Knowledge, Skills, Abilities:

• Very good communication skills both written and verbal.

• Proficient in most of following languages: C#, VB, VB.Net, MSSQL, Oracle, JavaScript, VBScript.

• Analytical thinking and problem-solving capabilities.

• Ability to support cyber security activities such as, system hardening, patch management, and configuration management.

• Ability to support multiple Windows environments over a large network and troubleshooting Web-Service's and Windows Service's.

• Knowledge of security controls testing, security audits, and security assessments

• Ability to troubleshoot Windows and or Unix Operating Systems and correct issues.

Leadership Style/Characteristics:

• Ability to establish business relationships and maintain continuous feedback with customers.

• Highly motivated and ability to work with little to no direct supervision.

• Ability to implement process improvements where needed to streamline process workflow without being requested by business.

• Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)

• Good written and oral communication skills

#LI-TR1

#LI-HYBRID

Primary Location: Louisiana-New Orleans Louisiana : New Orleans | Mississippi : Jackson | Texas : The Woodlands

Job Function : Professional

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 119356

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere ( to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here ( ?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity (

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Job Segment: Technical Support, Help Desk, Information Technology, Nuclear Engineering, Nuclear, Technology, Engineering, Energy

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This is a hybrid position and can sit out of New Orleans, LA, Jackson, MS or The Woodlands, TX. Relocation assistance and sponsorship is not provided.

POSITION PURPOSE :

This role provides support business network applications for the Nuclear business unit. The primary responsibility is application development, maintenance and support of Entergy's Nuclear Applications. These applications are a mix of Third-Party applications and In House developed applications. Custom applications support many business functions for the Nuclear organization that track plant information and accounting data for the business units. This role will be filled as an IT Consultant.

Primary Duties & Areas of Responsibility:

• Create and maintain business relationships. Establishing Subject Matter Expertise in their area of responsibility.

• Provide operations support, ensuring production systems and devices are online and available; this includes non-business hours on-call support.

• Provide and maintain application availability, ensuring that applications are active and operating.

• Troubleshooting and debugging of custom and vendor applications

• Support the design, development and testing of applications and enhancements.

• Provide an interface with software vendors for discussion, consultation, problem solving and best upgrade practices on the 3rd party application systems.

• Additional Duties

• System Patching

• Data Requests

• Audit Response

• End User Support

• Technical Writing

Minimum Educational Background and Physical Requirements Required to perform Job:

• Bachelor's Degree in Computer Information Systems, Computer Science, or related technical degree or Experience Equivalent

Minimum Experience Required:

• IT Specialist Sr: 4+ years of relevant experience

• IT Consultant: 6+ years of relevant experience, 3+ years' solution design experience is a plus

• Desired experience for the position

• Experience providing Operational on call support to customers in difficult situations.

• Experience in software design lifecycle with emphasis on development, support, and troubleshooting.

• Experience and strong skills in interfacing with management and the ability to communicate technical issues to non-technical senior managers.

• Experience with security architecture, network security engineering or secure network development experience with electric power utilities.

Critical Knowledge, Skills, Abilities:

• Very good communication skills both written and verbal.

• Proficient in most of following languages: C#, VB, VB.Net, MSSQL, Oracle, JavaScript, VBScript.

• Analytical thinking and problem-solving capabilities.

• Ability to support cyber security activities such as, system hardening, patch management, and configuration management.

• Ability to support multiple Windows environments over a large network and troubleshooting Web-Service's and Windows Service's.

• Knowledge of security controls testing, security audits, and security assessments

• Ability to troubleshoot Windows and or Unix Operating Systems and correct issues.

Leadership Style/Characteristics:

• Ability to establish business relationships and maintain continuous feedback with customers.

• Highly motivated and ability to work with little to no direct supervision.

• Ability to implement process improvements where needed to streamline process workflow without being requested by business.

• Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships)

• Good written and oral communication skills

#LI-TR1

#LI-HYBRID

Primary Location: Louisiana-New Orleans Louisiana : New Orleans | Mississippi : Jackson | Texas : The Woodlands

Job Function : Professional

FLSA Status : Professional

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 119356

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere ( to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here ( ?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity (

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Job Segment: Technical Support, Help Desk, Information Technology, Nuclear Engineering, Nuclear, Technology, Engineering, Energy

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Intralot offers a competitive benefits package that includes:

• Medical, Dental & Vision Insurance
• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs

Education, Training and Experience:

• Bachelor's Degree in Computer Science, Software Engineering, four (4) years' experience in the IT industry as a developer, TechOps engineer, or equivalent combination of training and experience.

Knowledge, Skills, and Abilities:

• Working knowledge in lottery environment or experience to similar technical roles desirable.
• Knowledge of networking, data communications, and TCP/IP troubleshooting.
• Knowledge of Nagios or other similar monitoring tools.
• Understanding of SQL/PLSQL, database structures, principles, and theories.
• Overall knowledge of various OS platforms, including AIX, Windows, UNIX, LINUX.
• Knowledge of Kubernetes, Dockers, Virtual Machines, and their configuration/operations/support.
• Knowledge of scripting languages to provide efficiencies and standardization of operational processes.
• Knowledge and experience with source control systems (TFS) and experience in managing the configuration and security of TFS projects.
• Knowledge of Atlassian tools (Jira, confluence, etc.).
• Test Tool experience like Postman, SoapUI, or other equivalent tools.
• Aptitude to conduct research into networking issues and problems as required.
• Ability to acquire proficiency in new software applications.
• Ability to organize and prioritize to effectively multitask and work under pressure.
• Ability to work effectively independently and as a team member.
• Comfortable in a frequently changing, deadline-oriented business environment.
• Good oral and written communication skills with the ability to present ideas in a user-friendly manner.
• Willingness to learn with a positive attitude.
• Highly self-motivated and directed, with keen attention to detail.
• Proven analytical and problem-solving abilities.

Duties and Responsibilities:

• Monitor production incidents, problems, taking immediate action where possible and escalating when required. Interact with the operations and development staff to resolve problems and provide information.
• Analyze data, uncover information, derive insights, and propose data-driven strategies.
• Standardize, organize, and streamlinetasks and processes to create value and minimize risk.
• Provide technical and operational support for systems including but not limited to the following:
  1. IBM AIX servers for processing transactions.
  2. Microsoft Windows Servers
  3. Container Linux environments
  4. Oracle RDBMS - Run queries to satisfy information requests and troubleshooting issues.
  5. Failover and recovery operations between primary and secondary data centers.
  6. Daily operational processes and procedures.

• Standardizing and where appropriate automating operational procedures through operational checklists and/or scripting languages.
• Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions.
• Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance
• Quick response / action for items escalated to the support group via the Intralot Service Desk.
• Supports system and user acceptance testing activities including issue resolution to help complete tasks in a timely manner.
• Work with second and third level engineers to ensure all incidents in production are handled and resolved in a timely manner and keep the projects running at optimum capacity.
• Ability to collaborate with others to identify inefficiencies and process improvements. Embrace change and focus on continuous improvement
• Escalation points for the Technical Operations team

Travel

Up to 15% or more upon business requirements.

Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer

St. Charles Community College is located just west of St. Louis, in the heart of growing St. Charles County. At St. Charles Community College, we have a passion for student success. We serve a growing diverse student population, and we are committed to increasing the diversity of our faculty and staff who will help prepare our students for a global society. Qualified candidates will have demonstrated success in serving diverse student populations.

POSITION SUMMARY

SCC is seeking an Application Analyst who will work closely with leadership and business experts across the institution to identify and implement solutions and changes that support the students, staff and faculty at St. Charles Community College and provide functional expertise for the SCC's Student Information System and related applications.

PRIMARY DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Serve as a liaison between the functional departments and technology teams and be able to translate technical offerings into functional-level features.
• Cultivate and maintain strong partnerships across functional areas.
• Manage system issues impacted by and impacting operation units, and non-academic support units.
• Document system functionality, including procedure and process changes.
• Manage multiple initiatives/projects across functional areas/departments and keep stakeholders up to date on results.
• Manage project issues and ensure project tasks are completed accurately and on schedule.
• Provide functional training for the College's systems and applications.
• Ensure that the system and processes associated with the College's systems and applications are properly used and able to meet the reporting needs of the institution.
• Work with internal technical staff and/or vendors to resolve issues.
• Researches and investigates technology changes and other events which impact administrative systems.
• Comply with IT procedure for reporting child pornography on SCC equipment.

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science, information systems, or related field; supplemented with two 2 years of related work experience; or equivalent combination of education and experience.
• Experience in managing multiple tasks simultaneously and exhibiting leadership skills to drive results.
• Ability to analyze complicated problems and provide resolutions.
• Must be proficient with Microsoft productivity software (e.g., Microsoft Word, Excel, etc.).
• Ability to work under strict timelines.
• Must have excellent written and verbal communication skills and attention to detail.

PREFERRED QULAIFICATIONS

• Knowledge and experience with higher education information systems (e.g., Anthology Student).

Requires regular and predictable attendance

**Will be subject to a criminal background check.

St. Charles Community College is an Equal Opportunity Employer.

Job Title: Application Support Analyst

Overview:

We're looking for a passionate, solutions-driven Application Support Analyst to help support and shape the future of our technology platforms. In this role, you'll provide level-one core banking support for variety of products, such as Fiserv Premier, Business Process Manager (BPM), Integrated Teller, and other vendor solutions, while also contributing to projects that impact our business. Thriving in a fast-paced environment, while meeting and exceeding requests and expectations, you're technically proficient and constantly learning. Leaning on your technical capabilities, you're strength in troubleshooting and finding creative solutions will be key to success in this role.

What You'll Do:

• Day in the Life - You'll be the first point of contact for internal and external customers. Collaboration with team members, lines of business, and leadership to understand needs will be essential in your day-to-day. You'll troubleshoot, maintain, and optimize existing applications-and design, build, test, and document new ones. You'll analyze data for trends and operational efficiency, and partner with business owners, vendors, and security to evaluate and recommend solutions to complex requests. You'll also liaise with other IT teams in support of application maintenance and development activities, including user provisioning and system monitoring. This team is responsible for incident management, including communication, resolution, documentation, and escalation as needed. You'll have the support of a multi-disciplined senior team with over 100 years of combined experience, so you'll never have to go it alone.
• Availability and Travel - Multiple and conflicting priorities may arise under tight deadlines, especially during release testing or disaster recovery efforts. Occasional after-hours and travel may be required. In concert with your mentor, you'll need to act quickly and decisively when issues arise.

What it Takes:

• Bachelor's Degree in Computer Information Systems, Computer Science, Information Technology Management, Network Management Systems, or related work experience.
• Ability to research, organize, analyze and synthesize data to support effective decision-making.
• Ability to work effectively as a team player and with people of all backgrounds and at all levels.
• Knowledge of systems including design, development, implementation, system testing, quality assurance support, maintenance, and support.

Bonus Points:

• Knowledge of core banking platforms, BPM, project management, service/support desk
• Strong interpersonal and leadership skills with an interest in relationship building through consultative sales.
• Solid reasoning, analytical, technical, mathematical and language abilities
• Highly motivated, resourceful and results driven.
• Strong written and verbal communication skills.
• Outstanding work ethic, attention to detail and ability to work well individually and in teams.
• Customer service oriented and able to adapt as needed to meet customer and/or business needs.
• Ability to work in a fast-paced environment and attain goals.
• Bilingual/Multi-Lingual

What we can offer you :

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Educational assistance program
• Wellness benefits
• Life event coverage
• Paid parental bonding leave
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• National and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

This position will is available at any of the following locations:

1311 W 12th Ave, Jasper, IN 47546

4424 Vogel Rd, Evansville, IN 47715

1854 Midland Trail, Shelbyville, KY 40065

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

Job Title: Application Support Analyst

Overview:

We're looking for a passionate, solutions-driven Application Support Analyst to help support and shape the future of our technology platforms. In this role, you'll provide level-one core banking support for variety of products, such as Fiserv Premier, Business Process Manager (BPM), Integrated Teller, and other vendor solutions, while also contributing to projects that impact our business. Thriving in a fast-paced environment, while meeting and exceeding requests and expectations, you're technically proficient and constantly learning. Leaning on your technical capabilities, you're strength in troubleshooting and finding creative solutions will be key to success in this role.

What You'll Do:

• Day in the Life - You'll be the first point of contact for internal and external customers. Collaboration with team members, lines of business, and leadership to understand needs will be essential in your day-to-day. You'll troubleshoot, maintain, and optimize existing applications-and design, build, test, and document new ones. You'll analyze data for trends and operational efficiency, and partner with business owners, vendors, and security to evaluate and recommend solutions to complex requests. You'll also liaise with other IT teams in support of application maintenance and development activities, including user provisioning and system monitoring. This team is responsible for incident management, including communication, resolution, documentation, and escalation as needed. You'll have the support of a multi-disciplined senior team with over 100 years of combined experience, so you'll never have to go it alone.
• Availability and Travel - Multiple and conflicting priorities may arise under tight deadlines, especially during release testing or disaster recovery efforts. Occasional after-hours and travel may be required. In concert with your mentor, you'll need to act quickly and decisively when issues arise.

What it Takes:

• Bachelor's Degree in Computer Information Systems, Computer Science, Information Technology Management, Network Management Systems, or related work experience.
• Ability to research, organize, analyze and synthesize data to support effective decision-making.
• Ability to work effectively as a team player and with people of all backgrounds and at all levels.
• Knowledge of systems including design, development, implementation, system testing, quality assurance support, maintenance, and support.

Bonus Points:

• Knowledge of core banking platforms, BPM, project management, service/support desk
• Strong interpersonal and leadership skills with an interest in relationship building through consultative sales.
• Solid reasoning, analytical, technical, mathematical and language abilities
• Highly motivated, resourceful and results driven.
• Strong written and verbal communication skills.
• Outstanding work ethic, attention to detail and ability to work well individually and in teams.
• Customer service oriented and able to adapt as needed to meet customer and/or business needs.
• Ability to work in a fast-paced environment and attain goals.
• Bilingual/Multi-Lingual

What we can offer you :

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Educational assistance program
• Wellness benefits
• Life event coverage
• Paid parental bonding leave
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• National and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

This position will is available at any of the following locations:

1311 W 12th Ave, Jasper, IN 47546

4424 Vogel Rd, Evansville, IN 47715

1854 Midland Trail, Shelbyville, KY 40065

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

Application Support Analyst

* This is a hybrid role*

The Opportunity

The KWI Support team is opening a new opportunity within our Application Support division. As an Application Support Analyst, you will be responsible for supporting our clients as they navigate and utilize our Back Office Merchandising System, Ecommerce Platform, CRM Platform, and myriad other features from the KWI ecosystem of products. Future intentions for this role include becoming a point of escalation for our Held Desk (mPOS) team. To be successful in this role you will need strong technical troubleshooting skills, strong research skills, the ability to self-prioritize a backlog of tickets with varying degrees of technical difficulty and business impact, and the ability to convey complicated technical details to a clientele of non-technical repeat clients.

The Company

We are a small team with a big vision; to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.

We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

As an Application Support Analyst, you excel at the below core competencies

• You're always learning and never shy about diving into unknown issues or processes
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Rebounding from setbacks and adversity when facing difficult situations

The impact you'll make

• Handling Tier 1/2 tickets
• Supporting the back-office merchandising system
• Being a point of escalation for the Help Desk team

What you will bring

• 1 to 3 years' experience within a technical support, IT, or call center environment
• Experience using Jira as well as it's offshoot products (Confluence, Jira Service Management)
• Experience handling tier 1st and 2nd level tickets
• Previous application support background is a plus
• Retail ERP Management experience is a plus

As a member of the KWI team you will receive

• Full Medical, Dental and Vision
• 4 weeks of PTO in your first year
• Tuition Reimbursement
• Discount from building café
• 401(K) with a 50% company match (up to 6% of employee contribution)
• Employee Referral Program
• (1) Volunteer day each year

Our work space

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

Job Description

OVERVIEW:

The Application Support Analyst supports users of the MarketProminence™ application by providing solutions to client enhancement requests or application issues. The Application Analyst will be required to demonstrate the aptitude to become an expert user in the modules of MarketProminence. The Application Analyst will also be testing and document new versions of software releases. The Application Analyst is responsible for ensuring customer satisfaction in every step of the client enhancement and unexpected behavior analysis. You will be required to track detailed information about each customer's service or support request and document the diagnostic steps as they troubleshoot the reported problem. Research is often required to find the correct solution. Constant communication with customers and other team members is essential to be successful.

Position Duties:

• Triages software issues and resolve or escalate to other teams as required.
• Track, triage and resolve reported software application defects and support client configuration questions
• Prepares and helps resolve escalated JIRA ticket events.
• Monitor and log Tickets and Client Accounts and product specific knowledge repository
• Defined response to SLA's (Service Level Agreement)
• Complete ticket management with escalation and service level reporting
• Root Cause Analysis and Incident Analysis/Trending
• Take a role as the subject matter expert to review operational workflows of high degree of complexity and/or for multiple departments, identifying problems and developing improvements, modifications and enhancements.
• Coordinate configuration and/or code deployments as necessary
• Assist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategies
• Other duties as required by manager.

Requirements:

• Technical experience or training in information technology or information systems
• Previous work experience in a fast-paced Business-to-Business customer centric service setting
• Healthcare SaaS or health insurance industry experience a plus
• Excellent verbal and written communication skills
• Strong problem solving and research skills with the ability to take responsibility and ownership for the problem and resolution
• Ability to write and communicate application problems with software developers and internal personnel as needed
• Strong attention to detail
• Strong customer service-oriented phone skills.

Technical Requirements:

• Specialized experience working with database driven applications and business driven customization in a Software application environment.
• 1-2 years professional experience with relational databases (Oracle Database, SQL or Crystal Reports) is required.

Education Requirements :

• Bachelor's Degree in Computer Science preferred but will consider combination of experience and education.

At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member's health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance.

Benefits Snapshot:

• Medical, vision, and dental plans for full time employees
• 401(k) offered with a generous match
• Benefits begin on first day of the month following employment
• Exercise/Health Club reimbursement opportunity
• Monthly dependent care reimbursement opportunity
• Short Term and Long Term disability
• Basic Term Life and AD&D Insurance

Paid Time Off

• 18 days Paid Time Off
• 15 Company Paid Holidays for 2025

EQUAL OPPORTUNITY EMPLOYER - VETERANS/DISABLED. Always Be Aware of Recruitment Fraud

In accordance with applicable Pay Transparency laws, MHK is required to include a reasonable estimate of compensation for this role if hired in Connecticut, New Jersey, New York, Illinois, Colorado, Maryland, Washington, or California. The reasonable estimate for base salary will range between $60,000-65,000 annually. Please note this information is only an estimate and specific to those hired in the aforementioned States. Outside of these locations, salary range would be aligned to the candidate's specific location. A final decision on the successful candidate's starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education.