10,504 Support Assistant jobs in the United States

• Facilitate safe and healthy community every day by getting to know member residents and supporting positive socialization with other residents and staff.
• Conduct yourself at all times with utmost respect and attention to trauma-informed care.
• Monitor cameras to ensure safety of building.
• Conduct daily building inspections of each floor. Report any damage to artwork, carpets, windows, walls, doors and bike room, trash rooms, and laundry rooms.
• Befriend residents and have all guests/visitors sign in.
• Ensure ongoing operations of the site , including chores, general grounds care, scheduling, and safety procedures.
• Maintain an inventory of janitorial and maintenance supplies. Communicate supply needs to the appropriate chain of command.
• Conduct daily inspections of property and arrange needed maintenance and repairs. Track completion of these responsibilities on the appropriate forms.
• Attend special community events and staff meetings.
• Sort and organize incoming donations.
• Supervise resident activities at the site and maintain daily resident logs.
• Aid case managers and/or Housing Stability Specialists/Case Managers.
• Enforce policies and procedures, adhering to program and CSC guidelines.
• Assist with office support services.
• Ensure completion of daily chores and weekly cleaning tasks around the office.
• Provide instruction to residents when necessary and answer any resident questions.
• Issue and enforce consequences when necessary for non-compliant residents.
• Support resident safety by responding appropriately to emergencies, reporting hazards or incidents promptly, and modeling safe practices in alignment with agency policies and trauma-informed care principles. Completion of all safety-related trainings. May be asked to participate in safety meetings.
• Other duties and/or special projects as assigned.

• Excellent communication skills
• Comfortable with computers and teaching others to use computers.
• Ability to handle complaints/conflicts in a calm and professional manner.
• Experience working with homeless and/or low-income populations is preferred.
• Must have a strong understanding of historical and intergenerational trauma among Indigenous communities.
• Strong crisis intervention skills with the ability to prioritize and handle multiple tasks under stressful conditions.
• Great customer service skills.

• CPR & AED first aid certification
• Formal professional de-escalation training
• Experience working with Native American populations and/or a strong awareness of Native Cultures.

• GED or High School diploma
• Highly organized, flexible, independent, culturally sensitive, and detail-oriented with the ability to multitask.
• Proficient in MS Office 365
• Must possess great oral and written skills
• High degree of discretion and excellent judgment
• One year working in high-risk/at-risk populations but any experience with at-risk/vulnerable populations is a plus.

• Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees are available.
• Lifting, stretching, pulling, and pushing up to 60 lbs.
• Continuous standing, walking, and sitting.

• Medical, Dental, Vision, and an Employee Assistance Program
• Public Transportation (ORCA) pass
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay, and Night Shift Differential
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement

• Promote the WBI Core Values. Lead by example.
• Serve as a safe and productive member of the PCS department.
• Update equipment location, odometer and hour meter readings in Viewpoint; enter truck usage for trucking tickets and meter readings from work orders.
• Maintain equipment job lists for monthly billing audit.
• Follow up on and bill for missing tools.
• Process equipment billing - auto usage and Field Time Console billing. Send monthly email reminder for equipment coding in Field Time Console.
• Conduct monthly equipment billing audits to ensure all equipment is billed correctly. Enter unutilized equipment usage for any equipment that was not coded in Field Time Console.
• Organize and file of service center work orders. Maintain a list of work order quantity by technician.
• Prepare Job Cost Adjustments for service center work orders and damaged equipment.
• Match field tickets for department invoices, match and code Comdata receipts.
• Summarize Wright Express invoice for job billing and off road fuel tax refunds.
• Maintain list of equipment damages by employee; follow up to ensure Equipment Incident Reports are received.
• Prepare monthly reports - WBI owned and rented/leased equipment, trucking ticket totals, work order totals, preventative incident totals
• File IFTA quarterly tax returns.
• Assist/support Facilities & PCS Support Manager, Directory of Support Services, Logistics Supervisor and Service Center Supervisor as needed.
• Interact with internal and external customers professionally.
• Perform other administrative support-related duties as assigned.

• Serve as back-up for administrative office support staff as needed.

• Initiative, people skills and an aptitude for achievement

• Minimum three years' office administrative support experience
• College degree preferred
• Excellent organizational skills, communications skills (oral and written), ability to excel at details
• Experience and skilled in the use of software programs such as MS Word, Excel, Outlook

• Plan and efficiently organize work in terms of setting and meeting priorities
• Interpret and follow oral and written instructions with attentiveness to detail
• Use independent judgment and thinking in making sound decisions and in developing solutions to problems
• Communicate clearly and concisely; writing, speaking, listening, etc.
• Correct English usage, spelling, grammar, punctuation and sentence structure
• Ability to support diverse personalities
• Ability to maintain a pleasant personality, positive and proactive thinking
• Utilize software and data processing applications
• Analyze and interpret data
• Creative, innovative thinking
• Ability to successfully manage multiple tasks simultaneously
• Adaptable, flexible and quick to learn new skills and office technology
• Discreetly handle confidential and sensitive matters

• Indoors - frequently
• Outdoors - occasionally
• Temperatures - seasonal
• Forty-hour work week, occasional overtime if needed

• OSHA 10-Hour Certification - provided by WB

• Sitting for long periods of time
• Manual dexterity
• Lifting, carrying or moving up to 50 pounds

At RSS Technology Solutions, we take pride in delivering smart, reliable solutions to the restaurant industry. We’re currently seeking a Support Assistant to join our dynamic Helpdesk team at our Blankenbaker location.

Are you someone who thrives in a fast-paced environment, enjoys helping others, and has a strong connection to the restaurant industry? We're looking for a Support Assistant who can juggle a fast-moving phone queue and triage service requests.

This is an in-office role, based in our Blankenbaker warehouse location, working closely with our Helpdesk team to support incoming calls and emails from our restaurant clients across the country. If you’re a former quick-service restaurant professional looking for a new kind of challenge, this could be your perfect fit.

JOB DUTIES AND RESPONSIBILITIES:

• Answer and triage incoming calls and emails from restaurant partners.
• Create and enter service orders (SOs) accurately and efficiently.
• Determine urgency of requests and route appropriately to Helpdesk team or other departments.
• Act as the knowledgeable switchboard operator who ensures nothing slips through the cracks.
• Collaborate with sales reps and internal teams to gather context and provide follow-through.
  
• Maintain detailed documentation of service tickets and client interactions.
  
• Learn and support a variety of restaurant technology platforms (25+ supported systems).
  
• Participate in training sessions and shadowing to understand product functionality and support workflows.
  
• Contribute to team improvement by identifying recurring issues or inefficiencies.
  

QUALIFICATIONS

• Previous experience in a restaurant environment (quick service experience required).
  
• Professional, calm, and friendly phone presence; strong de-escalation skills.
  
• Strong organizational skills and attention to detail.
  
• Technical aptitude and willingness to learn multiple platforms.
  
• Ability to prioritize under pressure and work independently while staying team-oriented.
  
• Experience in customer service, support, or call center roles preferred.
  
• Familiarity with service ticketing systems or support workflows a plus.
  

JOB COMPETENCIES:

Attention to Detail :  Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes.

Commitment to Task:  Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.

Communication Skills:  Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills.

Customer Focused:  Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback).

Flexibility:  Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.

Initiative:  Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude.

Execution:  Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.

Relationship Management:  Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.

Teamwork:  Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts.

Physical Activity | Frequency

Sitting |  Frequent

Standing |  Occasional

Crouching, Bending, Stooping |  Infrequent

Walking |  Occasional

Climbing Stairs |  Occasional

Reaching |  Occasional

Grasping |  Occasional

Pushing/Pulling |  Occasional

Lifting | Occasional

Near Vision | Constant

Far Vision | Constant

Hearing |  Constant

Talking |  Constant

RSS is an Equal Opportunity Employer.