27,004 Support Center Agent jobs in the United States
Child Support Call Center Agent
Posted 17 days ago
Job Viewed
Job Description
Child Support Call Center Agent Full-Time, Onsite, Hamilton, NJ
$17.50/Hr (Non-Bilingual) $8.50 (Bilingual Spanish and English).
A Typing survey/assessment is required. (Please complete it after the application is submitted)
Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking?
Training - is 7 weeks (8:30 am-5 pm M-F) after training the working hours M-F starting time 8 AM-4:30 PM or 8:30 PM- 5PM
Join the Conduent Customer Service Team
Come join us and grow with a team of people who will challenge and inspire you to be the best!
Working for you
Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.
+ $17. 0 (Non-Bilingual) 18.50 (Bilingual) per hour pay rate (bi-weekly pay). After training, .50 increase.
+ No weekends
+ Paid Training
+ Full-time schedule (40 hrs. a week)
+ Career Growth Opportunities
+ Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you'll be able to thrive both personally and professionally.
About the Role
The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.
+ Inbound Call Center - The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
+ Answers questions on various issues such as child support payments history and account histories.
+ Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
+ Gathers information, research/resolves inquiries, and appropriately documents customer calls.
+ Ability to read and interpret documents on file.
+ Understand and retain a large amount of information.
+ Associates should have the skills to answer and respond professionally to escalate calls, should they arise.
+ Communicate appropriate options for resolution promptly
+ Review the customer needs and inform customers of services and resources available to them.
Requirements
+ High School diploma or GED
+ Background and drug screening required
+ Typing WPM 30
+ Able to operate dual monitors, Navigate different software applications.
+ Advance in Computer keyboarding
+ 2 years of Call center/Customer service experience.
+ Able to work onsite in Hamilton, NJ.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .
Project Manager - Technical Support Services/Help Desk
Posted 4 days ago
Job Viewed
Job Description
Job Type
Full-time
Description
Overview
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit
About the Role
We are seeking a Project Manager to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
Responsibilities
Program Oversight & Staff Management
- Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
- Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
- Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
- Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
- Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
- Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
- Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
- Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
- Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
- Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
- Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
- Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
- Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
- Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
- Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
- Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
- Participate in customer IT initiatives and special projects as assigned.
- Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Required Experience and Skills
- 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
- Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
- Strong understanding of ITIL, Agile, and service desk best practices.
- Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
- Experience with device deployment, endpoint management, and enterprise software support.
- Proven ability to manage staff augmentation, subcontractors, and partner networks.
- Strong communication, leadership, and problem-solving skills.
- Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Previous experience supporting federal government agency IT operations preferred.
- Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
- Experience managing IT support during high-demand transition periods preferred.
- Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
- PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
- Candidates must reside in or within daily commuting distance of Washington, D.C.
- Must be willing and able to travel an estimated 25% of time within the U.S.
- Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
Pay Range
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
Benefits Information
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
Who We Are
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
Our Commitment to Non-Discrimination
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
Notice on Candidate AI Usage
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
To apply for this position, visit:
Project Manager - Technical Support Services/Help Desk
Posted 5 days ago
Job Viewed
Job Description
Project Manager - Technical Support Services/Help Desk
WFH Flexible-Washington, DC (
Job Type
Full-time
Description
Overview
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit
About the Role
We are seeking a Project Manager to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
Responsibilities
Program Oversight & Staff Management
-
Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
-
Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
-
Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
-
Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
Operational Management
-
Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
-
Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
-
Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
-
Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
Process & Methodology
-
Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
-
Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
-
Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
Customer Engagement & Communication
-
Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
-
Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
-
Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
Compliance & Security
-
Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
-
Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
Additional Duties
-
Participate in customer IT initiatives and special projects as assigned.
-
Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Requirements
Required Experience and Skills
-
5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
-
Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
-
Strong understanding of ITIL, Agile, and service desk best practices.
-
Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
-
Experience with device deployment, endpoint management, and enterprise software support.
-
Proven ability to manage staff augmentation, subcontractors, and partner networks.
-
Strong communication, leadership, and problem-solving skills.
-
Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
-
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
-
Previous experience supporting federal government agency IT operations preferred.
-
Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
-
Experience managing IT support during high-demand transition periods preferred.
Education and Training
-
Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
-
PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
Physical Requirements
-
Candidates must reside in or within daily commuting distance of Washington, D.C.
-
Must be willing and able to travel an estimated 25% of time within the U.S.
-
Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
Pay Range
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
Benefits Information
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
Who We Are
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
Our Commitment to Non-Discrimination
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
Notice on Candidate AI Usage
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
To apply for this position, visit:
Project Manager - Technical Support Services/Help Desk
Posted 16 days ago
Job Viewed
Job Description
WFH Flexible-Washington, DC ( Type
Full-time
Description
**Overview**
Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT) Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. TTS's innovative approach combines proactive strategies, efficient processes and emerging technologies to deliver seamless, integrated services for our clients. TTS prides itself in being Mission Driven, People Focused. To learn more about us, visit the Role**
We are seeking a **Project Manager** to oversee the full lifecycle of Tier 1-3 Technology Support Services for our federal government customer, including day-to-day operations, staffing, escalation management, and contractor performance. This role ensures seamless delivery of IT support across our customer's local, state and nationwide offices. The Project Manager will coordinate with internal teams, external vendors, and contractors to maintain optimal system performance, deliver exceptional customer service, and achieve operational efficiency.
This is a hybrid remote position based in Washington, D.C. that will require some onsite work at the customer's locations. An estimated 25% annual travel within the U.S. will be required. This position is contingent on contract award.
**Responsibilities**
**Program Oversight & Staff Management**
+ Manage all Tier 1-3 support personnel (approx. 30 contractors during standard operations; up to 25 additional during customer transition periods).
+ Ensure appropriate staffing levels and schedules for 24/7/365 coverage, including escalation planning and resource allocation.
+ Augment staffing with specialized personnel or subject matter experts as needed (e.g., cloud specialists, legacy system integrators, COTS specialists).
+ Supervise contractor performance, conduct regular performance reviews, and ensure adherence to quality standards.
**Operational Management**
+ Oversee Tier 1 Help Desk operations providing front-line support via phone, live chat, remote desktop tools, and on-site visits.
+ Supervise Tier 2 and Tier 3 advanced technical support, including direct executive-level support, device deployment, mobile device management, endpoint support, and software/hardware troubleshooting.
+ Monitor IT service delivery metrics, SLAs, and performance KPIs to ensure service quality and customer satisfaction.
+ Implement and maintain knowledge management resources, documentation, and user guides for IT systems and applications.
**Process & Methodology**
+ Apply ITIL and Agile methodologies to ensure structured and responsive IT service management.
+ Coordinate with internal customer IT groups and external vendors to resolve complex technical issues and implement system improvements.
+ Utilize automation, PowerShell scripts, and reporting tools (Power BI, ServiceNow, Jira) to streamline maintenance, reporting, and escalation workflows.
**Customer Engagement & Communication**
+ Serve as the primary point of contact for executive-level staff and office leadership regarding IT support concerns.
+ Actively communicate updates, alerts, and system changes to customer offices through multiple communication channels.
+ Ensure continuous feedback loops between support staff and end-users to improve service delivery and adoption of IT solutions.
**Compliance & Security**
+ Maintain strict adherence to customer IT security policies, role-based access controls, and federal compliance standards.
+ Ensure data integrity, security, and accuracy during user support, device provisioning, and data migrations.
**Additional Duties**
+ Participate in customer IT initiatives and special projects as assigned.
+ Provide input on technology upgrades, IT process improvements, and cost-saving strategies.
Requirements
**Required Experience and Skills**
+ 5+ years of project or program management experience supporting IT help desks or enterprise IT operations.
+ Experience managing multi-tiered IT support teams in 24/7/365 environments in a Hybrid Teaming Model (multiple locations).
+ Strong understanding of ITIL, Agile, and service desk best practices.
+ Familiarity with IT tools including ServiceNow, Jira, PowerShell, Power BI, AirWatch, Intune, Jamf, and BigFix.
+ Experience with device deployment, endpoint management, and enterprise software support.
+ Proven ability to manage staff augmentation, subcontractors, and partner networks.
+ Strong communication, leadership, and problem-solving skills.
+ Ability to pass required Federal background screening / security check including basic and expanded investigations. Ability to obtain and maintain both government clearance and customer approval.
+ Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
+ Previous experience supporting federal government agency IT operations preferred.
+ Knowledge of security frameworks such as NIST RMF, FISMA, or CMMC preferred.
+ Experience managing IT support during high-demand transition periods preferred.
**Education and Training**
+ Bachelor's degree in Computer Science, Information Technology, or related field required (Master's preferred).
+ PMP or equivalent project management certification (CAPM, Agile/Scrum) preferred.
**Physical Requirements**
+ Candidates must reside in or within daily commuting distance of Washington, D.C.
+ Must be willing and able to travel an estimated 25% of time within the U.S.
+ Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally.
**Pay Range**
The projected annual salary range for this position is $118,278 - $194,876 USD. Please note that the salary information listed is a good faith estimate for this position and a general guideline only. Multiple factors are considered in determining final pay for a position, including, but not limited to, the candidate's relevant work experience, skills, education, certifications, and competencies that align with the specified role, geographic location, as well as business considerations and contract provisions regarding labor categories that are specific to the position.
**Benefits Information**
Benefits offered may vary depending on the nature of your employment with Tanaq. Full-time US-based employees gain access to healthcare benefits (Medical, Dental, Vision), Basic Life Insurance, Short-Term Disability, Long-Term Disability, 401(k), Flexible Spending Account, EAP, Education Reimbursement, Paid Time Off and Holidays.
**Who We Are**
Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients' vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners.
**Our Commitment to Non-Discrimination**
Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify.
If you are an individual with a disability and need assistance completing any part of the application process, please email to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
**Notice on Candidate AI Usage**
Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at
**To apply for this position, visit:**
Technical Support
Posted 25 days ago
Job Viewed
Job Description
We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. A background in IT support or engineering is also required. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
Technical Support Duties and Responsibilities- Able to demonstrate leadership skills and take ownership of customer issues reported
- Commitment, focus, and follow-through needed to see problems through to resolution
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
- Great written communication skills needed to prepare accurate, clear, and timely reports
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- BS degree in Information Technology, Computer Science, or similar
- Significant work experience in technical support, IT support, or as a technical engineer
- Working knowledge of Unix/Linux systems, utilities, and scripting
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to resolution of issues
- Ability to diffuse tension and work the issue at hand
Company Details
Technical support
Posted 28 days ago
Job Viewed
Job Description
We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.
Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.
The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.
This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.
Company Details
Technical Support
Posted 1 day ago
Job Viewed
Job Description
Location: Los Angeles, CA 90032
Type: Direct Hire | 100% On-Site
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay Range: $31/HR - $36/HR (Non-Exempt)
Position Summary
Our client, a leading private university in Los Angeles, CA, is seeking an Imaging Support Specialist (ISS) to join their medical enterprise. You will provide technical support for imaging systems, modalities, and related technologies within a healthcare environment. This position ensures the reliability and performance of imaging applications and equipment by maintaining, troubleshooting, and assisting with hardware, software, and network issues. The ISS serves as the key liaison between clinical staff, IT teams, and vendors, delivering timely solutions and high-quality customer service.
Responsibilities
- Serve as the on-site, in-person point of contact for all imaging system support and troubleshooting.
- Install, configure, and maintain imaging workstations, peripherals, and software applications.
- Support end-users and resolve technical issues related to imaging systems both on-site and remotely.
- Troubleshoot network and connectivity issues involving imaging devices.
- Assist with onboarding, assessment, and troubleshooting of medical imaging devices.
- Maintain and update hardware inventory and documentation.
- Participate in daily imaging huddles and departmental meetings to support operational needs.
- Ensure all imaging systems remain secure and updated with current software and patches.
- Create and maintain knowledge base articles and training materials for users.
- Escalate issues to tier 2 or other IT departments as appropriate.
- Support clinical and IT projects involving imaging systems and related infrastructure.
- Assist with testing, validation, and deployment of new imaging technologies.
- Provide excellent customer service and communication to ensure user satisfaction.
Qualifications
Education:
- High school diploma or equivalent required.
- Minimum of one year supporting imaging or technical environments; healthcare experience preferred.
- Strong understanding of computer hardware, diagnostic monitors, and imaging peripherals.
- Familiarity with imaging workflows and systems such as PACS, RIS, or DICOM.
- Effective troubleshooting and problem-solving abilities.
- Strong written and verbal communication skills.
- Experience using ticketing systems for issue tracking and resolution.
- Basic knowledge of networking and connectivity fundamentals.
- Ability to work collaboratively with clinical and technical teams.
Why This Role Matters
This position plays a critical role in ensuring that clinical imaging systems operate efficiently and reliably, directly supporting patient care. The Imaging Support Specialist bridges technology and healthcare, delivering essential support to clinicians and maintaining the systems that drive diagnostic accuracy and workflow efficiency.
Please submit your resume in Word or PDF format to be considered.
Be The First To Know
About the latest Support center agent Jobs in United States !
Technical Support
Posted 1 day ago
Job Viewed
Job Description
POSITION OVERVIEW
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
- Maintain an in-depth knowledge of our complete line of products and services.
- Embrace and learn the Video Surveillance / CCTV technologies and their applications.
- Provide product demos and technical training to the sales team and customers.
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
- Build and test PC-based DVR systems to customer's specifications.
- Provide prompt and effective customer service and technical support.
- Service customers in an effective and efficient manner; partner with internal teams proactively.
- Answer calls and emails regarding technical support requests and log into ticketing systems.
- Perform other duties as assigned
ESSENTIAL REQUIREMENTS
- Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
- Ability to maintain confidential business information
- Ability to respond to customers in a timely and effective manner
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
- Ability to work independently with minimum supervision
- Ability to work under pressure
- Strong troubleshooting, problem-solving, and team player mindset is a plus
- Proactive and enthusiastic to excel
OTHER REQUIREMENT
- Domestic and/or International Travel may be required (up to 25%)
- Willing and able to work additional hours when needed
- Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
- 1+ Years of Professional Experience in technical support or related areas
- Experience in the security system industry is highly desired
- A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
- Preferred certificate: CompTIA A+
- Fresh graduates will also be considered
Technical Support
Posted 10 days ago
Job Viewed
Job Description
We are seeking a motivated and eager-to-learn Temp - Technical Support specialist to join our MIS - IT Department at MGA Entertainment. This role is designed for someone who is passionate about IT, hungry to learn, and interested in growing with a dynamic team leading in a multi-industry platform. You will provide both remote and on-site support to corporate users, ensuring seamless operation of hardware, software, and network systems. As you progress, additional responsibilities may be assigned by the IT Global Manager.
Key Responsibilities
• Install, configure, and maintain front-end equipment, including imaging and testing of devices.
• Troubleshoot hardware, software, networked peripheral devices, cabling, and networking hardware for end users.
• Manage and track support tickets using FreshService to ensure timely resolution of issues.
• Provide prompt and effective support to corporate users in a fast-paced environment, both remotely and desk-side.
• Maintain accurate inventory records of IT assets.
• Collaborate with the IT team on various projects and tasks as directed by the IT Global Manager.
• Embrace and thrive in an IT environment that supports multiple industries.
Education & Experience:
• Some college coursework in IT or related field or equivalent practical IT work experience.
• Prior experience in a technical support role is a plus but not required.
• Familiarity with helpdesk software like FreshService is a plus.
Key Skills:
• Strong problem-solving skills and a willingness to learn.
• Excellent communication skills to assist users effectively.
• Ability to work independently and as part of a team.
• Basic knowledge of Windows and Mac operating systems, network troubleshooting, and IT hardware.
Pay Range: $20.00 - $23.00 hourly
Technical Support
Posted 10 days ago
Job Viewed
Job Description
Benefits:
Competitive salary
Health insurance
Paid time off
Training & development
Company Description:
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
The Job Overview
This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is mid to senior level role. We are on the lookout for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. Collaborating closely with sales and engineering teams, you will play a key role in tracking project completion and being the primary point of contact with our clients. This is an exceptional opportunity for individuals eager to immerse themselves in the EV charging and renewable energy industry.
Responsibilities
Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform.
Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software.
Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products.
Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships.
Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards.
Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting.
Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge.
Maintain a deep understanding of the organization’s products, services, and technical infrastructure.
Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods.
Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making.
Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly.
Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies.
Requirements and skills
Bachelor’s degree in computer science, engineering, a related field, or equivalent experience.
Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
You have 5+ years of customer technical support experience where you solved problems that were technical.
You are flexible. While you have a set schedule there may be times where you need to cover for your team.
Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems.
You have a background in EV charging or experience at an existing organization.
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.