41,524 Support IT jobs in the United States
System Administration - Tiered Support
20701 Annapolis Junction, Maryland
CACI International
Posted 2 days ago
Job Viewed
Job Description
System Administration - Tiered Support
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.
We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.
**Responsibilities:**
As a System Administrator, your key responsibilities will include:
+ Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
+ Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.
+ Configuration and management of UNIX, Linux, and Windows operating systems.
+ Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).
+ Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.
+ Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.
+ Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.
+ Supporting escalation and communication of issue status to agency management and internal customers.
+ Providing analysis and feedback to management for escalated tickets and system optimization.
+ Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.
**Qualifications:**
**Required Skills and Experience:**
+ Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.
+ 10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
+ DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
+ Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).
+ 4 years of experience with Service Management (ITSM).
+ If assigned to Desktop & Enclave Services:
+ Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
+ TS/SCI with Polygraph
**Preferred Skills:**
+ Extensive experience in system administration, particularly in mission-critical IT systems.
+ Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.
+ Experience with security compliance and patch management in complex environments.
+ Familiarity with the latest ITIL processes for service management and configuration management.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
**The Opportunity:**
At CACI, we specialize in providing innovative and secure IT solutions to our clients in the defense and national security sectors. Our mission is to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System Administrator to join our team and help maintain, troubleshoot, and optimize a wide variety of IT systems.
We are seeking a qualified System Administrator to provide support for the implementation, troubleshooting, and maintenance of IT systems across client/server, storage, network devices, mobile devices, and more. In this role, you will manage the day-to-day operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of critical infrastructure.
**Responsibilities:**
As a System Administrator, your key responsibilities will include:
+ Tier 1 (Help Desk) support for problem identification, diagnosis, and resolution.
+ Tier 2 (Escalation) support for more complex issues, providing troubleshooting and in-depth analysis.
+ Configuration and management of UNIX, Linux, and Windows operating systems.
+ Installation and maintenance of operating system software and security patches (e.g., IAVA security patches).
+ Managing the configuration, operation, and performance of IT systems and ensuring systems are compliant with security controls.
+ Conducting periodic vulnerability scans and working with security officers to ensure compliance with applicable regulations.
+ Managing user accounts (establishing, modifying, disabling) and ensuring compliance with Identity & Access Control Management (ICAM) policies.
+ Supporting escalation and communication of issue status to agency management and internal customers.
+ Providing analysis and feedback to management for escalated tickets and system optimization.
+ Collaborating with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes and security authorizations.
**Qualifications:**
**Required Skills and Experience:**
+ Bachelor's degree in a technical discipline from an accredited college or university, or 4 additional years of System Administrator (SA) experience in lieu of a degree.
+ 10 years of experience as a System Administrator in programs or contracts of similar scope, type, and complexity.
+ DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification.
+ Computing Environment (CE) Certification (e.g., Microsoft OS, Cent OS, Red Hat OS).
+ 4 years of experience with Service Management (ITSM).
+ If assigned to Desktop & Enclave Services:
+ Understanding of concepts such as mission islands, Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling).
+ TS/SCI with Polygraph
**Preferred Skills:**
+ Extensive experience in system administration, particularly in mission-critical IT systems.
+ Strong troubleshooting and diagnostic skills, with the ability to resolve a broad range of system-related issues.
+ Experience with security compliance and patch management in complex environments.
+ Familiarity with the latest ITIL processes for service management and configuration management.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$86,600 - $181,800
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
View Now
0
Help Desk Support
Remote
$20 - $24 per hour
TM Property Maintenance LLC
Posted 28 days ago
Job Viewed
Job Description
Tired of being the "go-to" tech person for your friends and family? Turn that knack for troubleshooting into a rewarding career! We're seeking a passionate and sharp Help Desk Support Specialist to join our dynamic team.
In this role, you'll be the first line of defense for our users, tackling a wide range of technical issues with confidence and a can-do attitude. From resetting passwords to resolving complex software problems, your mission is to provide quick, effective, and friendly support. You'll be the hero who saves the day, ensuring our systems run smoothly and our users stay productive.
We're looking for a problem-solver who is a quick learner and a great communicator. If you have a solid understanding of computer systems, a customer-first mindset, and enjoy the challenge of figuring things out, you'll thrive here. We offer a collaborative environment, ongoing training, and a chance to grow your IT career.
If you're ready to make a real impact and be the reliable expert our team counts on, apply today and help us build a better technical experience for everyone.
Company Details
If you're looking for a snow removal company in Toms River and Brick, NJ you can trust the experts at TM Property to be there for you. We have a fast and comprehensive snow removal service for businesses and commercial clients in the area. You can count on our team to get to your property right away when the snow starts to build up.
Apply Now
1
Help Desk Support
67202 Witchita, Kansas
TEKsystems
Posted 2 days ago
Job Viewed
Job Description
Description
help desk support for their remote facilities. General tier 1 support tickets.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Windows 10, Active directory, Service desk, Support, Windows, Phone support
Top Skills Details
Help desk support,Help desk,Troubleshooting,Customer service,Windows 10,Active directory
Additional Skills & Qualifications
prior helpdesk experience and cust service experience needed
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wichita,KS.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
help desk support for their remote facilities. General tier 1 support tickets.
Skills
Help desk support, Help desk, Troubleshooting, Customer service, Windows 10, Active directory, Service desk, Support, Windows, Phone support
Top Skills Details
Help desk support,Help desk,Troubleshooting,Customer service,Windows 10,Active directory
Additional Skills & Qualifications
prior helpdesk experience and cust service experience needed
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wichita,KS.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
2
Help Desk Support
02061 Norwell, Massachusetts
TEKsystems
Posted 3 days ago
Job Viewed
Job Description
Description
Job Description:
Primary responsibilities include Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing (e.g., "Tips and Tricks" intranet site), and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team.
Key Responsibilities:
+ Troubleshoot and resolve escalated support issues onsite and remotely
+ Ensure support tickets are resolved in accordance with SLAs and company procedures
+ Configure hardware/software to customer specifications
+ Author and maintain internal support documentation
+ Deliver support for desktop computers, laptops, peripherals, and mobile devices
+ Install and configure desktop hardware/software using standard procedures
+ Collaborate with vendors and internal teams to resolve issues
+ Work with various Windows system images and support Windows 11 migration
+ Set up and troubleshoot domains, user accounts, and software accounts
+ Configure, test, and troubleshoot network connectivity and wireless access
+ Perform hardware upgrades and replacements
+ Format, install, maintain, and troubleshoot desktop/laptop systems
+ Occasionally supplement desk-side support team during vacations or acquisitions
+ Travel to acquisition sites may be requested but is not required
Skills
Desktop, Windows 10, Windows 11, Office 365, Customer service, printer support, Troubleshooting, Active directory, Ticketing system, Servicenow, Imaging, refresh, deployment
Top Skills Details
Desktop,Windows 10,Windows 11,Office 365,Customer service,printer support
Additional Skills & Qualifications
Experience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell)
Familiarity with Microsoft Intune and Azure AD (Group Policy not required)
Strong communication skills, with ability to explain technical issues in layman's terms
Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
Ability to create and maintain internal knowledge articles
Printer troubleshooting experience, especially in remote environments
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwell,MA.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description:
Primary responsibilities include Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and remotely, with a focus on escalated ticket resolution and project-based work.
Desktop support specialists are expected to provide excellent end-user experience, resolving complex technical issues and collaborating with other IT teams (e.g., networking, systems administration). Main duties include: troubleshooting software packages, hardware devices, and peripherals; configuring systems per company policies; and handling sensitive data in accordance with privacy regulations.
Additional tasks include supporting the company-wide Windows 11 migration project, maintaining documentation for internal knowledge sharing (e.g., "Tips and Tricks" intranet site), and assisting with printer troubleshooting in remote field offices. Candidates should be comfortable working with administrative privileges and proactively driving initiatives within the team.
Key Responsibilities:
+ Troubleshoot and resolve escalated support issues onsite and remotely
+ Ensure support tickets are resolved in accordance with SLAs and company procedures
+ Configure hardware/software to customer specifications
+ Author and maintain internal support documentation
+ Deliver support for desktop computers, laptops, peripherals, and mobile devices
+ Install and configure desktop hardware/software using standard procedures
+ Collaborate with vendors and internal teams to resolve issues
+ Work with various Windows system images and support Windows 11 migration
+ Set up and troubleshoot domains, user accounts, and software accounts
+ Configure, test, and troubleshoot network connectivity and wireless access
+ Perform hardware upgrades and replacements
+ Format, install, maintain, and troubleshoot desktop/laptop systems
+ Occasionally supplement desk-side support team during vacations or acquisitions
+ Travel to acquisition sites may be requested but is not required
Skills
Desktop, Windows 10, Windows 11, Office 365, Customer service, printer support, Troubleshooting, Active directory, Ticketing system, Servicenow, Imaging, refresh, deployment
Top Skills Details
Desktop,Windows 10,Windows 11,Office 365,Customer service,printer support
Additional Skills & Qualifications
Experience working with offshore teams (e.g., 8 L1 techs in India, 4 in Norwell)
Familiarity with Microsoft Intune and Azure AD (Group Policy not required)
Strong communication skills, with ability to explain technical issues in layman's terms
Experience with SharePoint, OneDrive, and proprietary applications (e.g., WinWeb)
Ability to create and maintain internal knowledge articles
Printer troubleshooting experience, especially in remote environments
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwell,MA.
Application Deadline
This position is anticipated to close on Oct 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
3
Help Desk Support
22095 Herndon, Virginia
Serco
Posted 1 day ago
Job Viewed
Job Description
**Position Description**
Are you someone that wants to expand your career working in IT? Have you been told you have outstanding customer service skills. Are you working in IT and want to expand your knowledge? We are looking for you to be our **Help Desk Support Analyst** to assist and provide support for our Serco employees and contractors.
Serco supports various government contracts for companies all over the US and Canada. Our team provides tier one support to all Serco employees supporting those contracts throughout the country.
You will be part of a 10 member team that works closely with, Tier 2 and other various technical teams, to deliver quality service and systems to Serco employees. The team provides outstanding customer service in support of the employees and contractors that promotes change and innovation.
_This is a Hybrid Remote position which requires the employee to work on-site_ in the Herndon HQ on Tuesday and Wednesday each week. The remaining three days the employee can work remotely if they choose.
**In this role, you will:**
+ Provides technical support to end users on a variety of issues.
+ Actively take phone calls
+ Document troubleshooting steps and notes concisely.
+ Actively work (incidents and tasks) in queue providing resolution
+ Provides information for escalated issues.
+ Works in tandem with the other IT Service Desk members
+ Identifies, researches, and resolves technical problems.
+ Has knowledge of commonly used concepts, practices, and procedures within a particular field.
+ Relies on instructions and pre-established guidelines to perform the functions of the job.
+ Works under immediate supervision.
+ Assists the IT Field Service Technicians with surge support when needed.
+ Assists the IT Field Service Technicians with desk-side support to employees within the Herndon office if needed.
MEET YOUR RECRUITER!
**Qualifications**
**To be successful in this role, you will have:**
+ High School Diploma/GED
+ U.S. Citizenship
+ Minimum 1 year of help desk or service desk experience
+ Minimum 1 year of experience in 2 of the following:
+ Troubleshooting IT environments
+ Working directly with end users/customers
+ Working with Active Directory or a similar tool
+ End user internet connectivity troubleshooting
+ End user hardware/software troubleshooting
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Associate degree in an IT-related field
+ A+/Net+ Certification
+ Outstanding Customer Service Skills
+ Experience using MS Office
If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is $45,229.80 to $67,844.70; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _71512_
**Recruiting Location : Location** _US-VA-Herndon_
**Category** _Information Technology_
**Position Type** _Full-Time_
**Security Clearance** _None_
**Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_
Are you someone that wants to expand your career working in IT? Have you been told you have outstanding customer service skills. Are you working in IT and want to expand your knowledge? We are looking for you to be our **Help Desk Support Analyst** to assist and provide support for our Serco employees and contractors.
Serco supports various government contracts for companies all over the US and Canada. Our team provides tier one support to all Serco employees supporting those contracts throughout the country.
You will be part of a 10 member team that works closely with, Tier 2 and other various technical teams, to deliver quality service and systems to Serco employees. The team provides outstanding customer service in support of the employees and contractors that promotes change and innovation.
_This is a Hybrid Remote position which requires the employee to work on-site_ in the Herndon HQ on Tuesday and Wednesday each week. The remaining three days the employee can work remotely if they choose.
**In this role, you will:**
+ Provides technical support to end users on a variety of issues.
+ Actively take phone calls
+ Document troubleshooting steps and notes concisely.
+ Actively work (incidents and tasks) in queue providing resolution
+ Provides information for escalated issues.
+ Works in tandem with the other IT Service Desk members
+ Identifies, researches, and resolves technical problems.
+ Has knowledge of commonly used concepts, practices, and procedures within a particular field.
+ Relies on instructions and pre-established guidelines to perform the functions of the job.
+ Works under immediate supervision.
+ Assists the IT Field Service Technicians with surge support when needed.
+ Assists the IT Field Service Technicians with desk-side support to employees within the Herndon office if needed.
MEET YOUR RECRUITER!
**Qualifications**
**To be successful in this role, you will have:**
+ High School Diploma/GED
+ U.S. Citizenship
+ Minimum 1 year of help desk or service desk experience
+ Minimum 1 year of experience in 2 of the following:
+ Troubleshooting IT environments
+ Working directly with end users/customers
+ Working with Active Directory or a similar tool
+ End user internet connectivity troubleshooting
+ End user hardware/software troubleshooting
+ Ability to travel up to 10%
**Additional desired experience and skills:**
+ Associate degree in an IT-related field
+ A+/Net+ Certification
+ Outstanding Customer Service Skills
+ Experience using MS Office
If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is $45,229.80 to $67,844.70; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _71512_
**Recruiting Location : Location** _US-VA-Herndon_
**Category** _Information Technology_
**Position Type** _Full-Time_
**Security Clearance** _None_
**Telework** _Yes - May Consider Occasional/Part Time Teleworking for this position_
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4
System Administration
10261 New York, New York
Diverse Lynx
Posted 4 days ago
Job Viewed
Job Description
Job Tittle : System Administration
Location: New York City, New York
Duration: 12+ Months
Job Type: Long Term Contract
Job Description:
Required Skills & Competencies
Preferred Qualifications
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location: New York City, New York
Duration: 12+ Months
Job Type: Long Term Contract
Job Description:
- Overall 10+ Years of experience
Required Skills & Competencies
- Application Administration: End-to-end request flow with network integration
- Network & Security: Deep understanding of network layers, configs, and authentication flows
- Server Administration: Platform-agnostic, including vendor-specific systems
- Automation Scripting: Strong logic and scripting in PowerShell/Python/Perl/Shell
- Communication Skills: Clear, concise, and effective communication
- Customer/Stakeholder Management: Strong interpersonal and stakeholder engagement skills
- CI/CD DevOps: Familiarity with DevOps practices and tools
- Cloud Technology: Exposure to cloud platforms and services
- IoT/OT Devices: Platform-agnostic troubleshooting and support
Preferred Qualifications
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Certifications in network/security/cloud technologies (e.g., CCNA, AWS, Azure, etc.) are a plus.
- Experience in BFSI or Capital Markets domain is highly desirable.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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5
System Administration
60290 Chicago, Illinois
Diverse Lynx
Posted 4 days ago
Job Viewed
Job Description
Role: System Administration
Location: Chicago, IL (Onsite)
Contract
Job Description:
VxRail, VMware ESXi, VMWare NSX-T, VMware VCF, VMware Aria Load Balancers, vSAN, vSphere, HCX, SDDC, vRealize. PDU, UPS, Microsoft Teams, SharePoint, Windows, SQL, Basic Active Directory, SSL certificates, Hyperconverged Technologies, Software Defined Networking, InfoSec, Cloud Compute experience private/public/hybrid), Familiar with PowerShell and PowerCLI. IaaS & PaaS and native cloud services (Azure/AWS/Google).
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location: Chicago, IL (Onsite)
Contract
Job Description:
VxRail, VMware ESXi, VMWare NSX-T, VMware VCF, VMware Aria Load Balancers, vSAN, vSphere, HCX, SDDC, vRealize. PDU, UPS, Microsoft Teams, SharePoint, Windows, SQL, Basic Active Directory, SSL certificates, Hyperconverged Technologies, Software Defined Networking, InfoSec, Cloud Compute experience private/public/hybrid), Familiar with PowerShell and PowerCLI. IaaS & PaaS and native cloud services (Azure/AWS/Google).
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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6
Hardware Help Desk Support
Remote
$28 - $35 per hour
Medalogix
Posted 18 days ago
Job Viewed
Job Description
We are seeking a skilled Hardware Help Desk Support professional to join our team at medalogix. The ideal candidate will provide technical assistance and support for hardware systems and peripherals to ensure smooth operations within the organization. This role will play a critical part in maintaining the efficiency of our hardware infrastructure.
Responsibilities:- Respond to hardware-related support tickets and inquiries in a timely manner
- Install, configure, and troubleshoot hardware systems and peripherals
- Collaborate with IT team to resolve technical issues and escalate complex problems
- Perform hardware upgrades and replacements as needed
- Maintain hardware inventory and documentation
- 2+ years of experience in hardware support or related field
- Proficiency in hardware troubleshooting and problem-solving
- Strong knowledge of hardware systems and peripherals
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
If you are passionate about providing technical support and have a knack for solving hardware-related issues, we encourage you to apply for the Hardware Help Desk Support position at medalogix.
Company Details
Medalogix is a data science and AI-driven company that provides analytics and software solutions to home health and hospice agencies to improve patient care and outcomes. Their technology uses machine learning to analyze clinical data, helping agencies identify at-risk patients, reduce rehospitalizations, optimize resource allocation, and support better clinical decision-making. The goal is to keep patients healthier longer in their homes, reduce hospital stays, and improve overall patient and family satisfaction.
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7
Hardware Help Desk Support
Remote
$23 - $46 per hour
Pacer Staffing
Posted 22 days ago
Job Viewed
Job Description
The IS Helpdesk Technician, under general supervision, is responsible for providing technical assistance, solutions and end-user support related to computer and information systems, hardware, or software.
Support includes providing training to staff in including but not limited to MS Teams and Outlook. The ideal candidate should have a thorough understanding of the functionality of MS Windows, Microsoft Teams and Outlook from a user perspective. Ability to design and deliver training programs that meet the needs of our organization. Help build a curriculum in concert with third party training vendors to meet the needs of the agency.
ESSENTIAL FUNCTIONS:
- Performs helpdesk ticket resolution primarily related but not limited to desktop software usage. Experience with the Bossdesk ticketing software is a plus.
- Manage and deliver third party on-line training programs primarily but not limited to Microsoft Windows, Teams and Outlook for Maryville staff.
- Work with other Maryville staff or third-party vendors in the delivery of desktop software.
- Conduct needs assessments to identify training needs and create customized training solutions
- Develop training materials, including handouts, presentations, and online resources
- Provide follow-up support to ensure training has been implemented and is effective
- Maintain up-to-date knowledge of Windows, Microsoft Teams and Outlook and related technologies
- Prioritizes and schedules ticket requests and incident reports response and escalates problems (when required) to the appropriately experienced technician;
- Manages incoming help requests from end users via tickets in a courteous manner and responds to requests and incident reports from users by walking them through the problem-solving process.
- Provides hardware and software support for PC’s and network/telecommunications system infrastructure equipment; including installs, upgrades, and problem troubleshooting related to hardware, software and other equipment when needed.
- Diagnoses, tracks, resolves and documents problems and assists in drafting knowledgebase articles based on commonly reported issues and educational queries;
- Installs, configures and tests new and updated releases of end-user software systems resulting in knowledge transfer to Maryville staff.
- Advises, trains, and assists users on how best to utilize systems and ensures installation of desktop hardware and software according to established standards;
- Field technicians work as needed basis or assistance needed on projects.
- Works on projects and other duties as assigned
MINIMUM REQUIREMENTS:
Education/Experience:
- Bachelor's degree in a relevant field or equivalent experience.
- A+ certification and/or helpdesk/technical support experience helpful.
- Experience coordinating end user training and course development.
Skills /Knowledge:
- Proven experience delivering training on Microsoft Teams and Outlook to adults
- Excellent interpersonal and communication skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Proficient in the use of Microsoft Office Suite
- Knowledge of social service sector is an asset
- Knowledge of communications protocol and standards and end-user (customer) service skills
- Tech-savvy with a knowledge of computers, computer software application packages and development products, and network/telecommunications architecture;
- Analytical ability to perform computer system troubleshooting on both software and hardware problems and recommends possible solutions;
- Corrects and tests software and hardware problems and knowledge or ability to learn cross platform solutions
- Ability to communicate technical ideas clearly and effectively, both orally and in writing and ability to train and provide support to computer users;
- Ability to communicate technical ideas clearly and effectively, both orally and in writing; and is able to communicate technical ideas in terminologies users can understand when resolving issues with users.
- Ability to learn multiple systems and processes necessary to perform a job (ie help desk ticketing system, Papercut for printers, active directory consoles, etc)
- Ability to multitask, prioritize, and consistently meet deadlines, follow up and effectively use time.
- Systematic thinking and ability to innovate and bring ideas for I.S. service improvement and efficiency
- Demonstrates resourcefulness and independence in carrying out job responsibilities and projects
- Team player with the ability to establish and maintain good rapport and cooperative relationships with co-workers and end-users.
Company Details
Pacer Staffing's deep heritage, proven expertise, and insightful market intelligence has secured long-term partnerships with Fortune and Global 1000 and government clients seeking world-class professional resources. With over a decade of experience, Pacer Staffing provides Workforce Solutions (managed services, contingent labor, staff augmentation), IT Consulting, Outsourced Project, and Statement of Work (SOW) Services. Aside from contingent staffing, Pacer Staffing has built a strong SOW, offshore, and managed services solutions practice in support of its clientele, across such industries as Systems Integration, Banking and Finance, Telecommunications, Pharmaceutical and Life Sciences, Energy, Healthcare, Technology, Transportation, and local and federal Government agencies. Established in 2004, Pacer Staffing today employs over 8,500 industry professionals supported by over 23 national and global locations across the U.S., India and Canada.
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8
Hardware Help Desk Support
Remote
Mount Calvary Baptist Church
Posted 29 days ago
Job Viewed
Job Description
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Technical Support Responsibilities:- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
- Degree in computer science or information technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Company Details
Mount Calvary Baptist Church is committed to leading men and women who do not have a personal relationship with Jesus Christ into a committed relationship with Him. It is our goal through preaching and teaching to equip, enable, and empower believers in Jesus Christ to evangelize the lost and disciple the saved.
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9