12,919 Support Management jobs in the United States

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity. SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

Provide technical direction to other contractors on SharePoint, Business Application Development, and Configuration Management concepts and apply System Development Life Cycle (SDLC) principles.

Provide technical coordination and research to exploit cutting-edge technologies, assisting with technical and status updates for briefings and reporting on SharePoint, Business Application Development, and Configuration Management subjects.

Possess and demonstrate an understanding of geopolitical issues and interest related U.S. doctrine in the areas of SharePoint, Business Application Development, and Configuration Management.

Provide oral and written briefs and presentations to senior IT managers explaining and support recommendations on SharePoint, Business Application Development, and Configuration Management.

Maintain a professional image and appearance, including appropriate attire commensurate with this senior staff position.

Provide functional management of the Change Advisory Board (CAB), coordinate place and time of the CAB with the board president and other voting members, collect and publish agenda items, record meeting minutes, and publish information on a secure web page.

Monitor, processes, and manage the Systems Requirements Documents (AF 3215) supporting the AFCENT mission.

Review and coordinate all NOSC Communications Task Orders (CTO) submissions, and release to AFCENT Forward for publishing.

Understand and apply AFI and DOD guidance on web and business application development; write and update concept of operations for AFCENT Enterprise web policy and implementation.

Manage the development of training materials, web pages, programming languages and third-party web applications used to support SharePoint on the AFCENT Enterprise to include classroom, and seminar training.

Review technical project documentation for final draft coordination and subsequent release.

Provide oral presentations and written briefs to senior military officers and IT managers.

Assist the Training Manager to develop/modify standardized training to meet AFCENT NOSC mission requirements and monitor local NOSC certifications and evaluations.

Review standard systems and network processes and checklist to validate they meet prescribed standards and easily executed from a comprehensive checklist.

Coordinate technical visits from DoD activities, contractors, and commercial vendors.

Review SharePoint, Business Application Development, and Configuration Management technical project documentation for final draft coordination and subsequent release.

Assist the Chief of the Operating Support Team (OST) to provide technical and status updates to the NOSC commander on a weekly basis.

Provide general IT Management, Networking, Lan, and WAN, support.

Provide general O&M support as required.

Provide documentation/reports support as required.

Provide meetings/briefings support as required.

Provide functional training support as required.

Provide CONUS/OCONUS deployment/TDY travel support as required.

M.S. in related field and 7 or more years' relevant experience (preferred) or 10 or more years of relevant IT experience.

IT operations/services management experience.

Developer experience.

Experience providing enterprise cybersecurity and supply chain risk management guidance for development of the Continuity of Operations Plans.

Must possess experience and demonstrate an understanding of Microsoft server installation, roles, active directory, storage, performance management, and maintenance.

Must possess experience and demonstrate an understanding with C# and XAML, visual studio, arrays and collections, working with variables, managing program flow, asynchronous programming, decision an iteration statements experience with the full life cycle of web applications, designing asynchronous solutions, working with classes, methods, and data validation.

ITIL Foundation (candidate has up to 60 days to acquire ITIL Foundation certification.)

Top Secret clearance required.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 2000-1:2018, and ISO/IEC 27001:2013. SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Primary Skills: Java-Expert, JavaScript-Expert, MySQL-Intermediate, CustomerService-Advanced, Troubleshooting-Advanced Contract Type: W2 Duration: 12 Months Location: Santa Clara, CA (3 Days Onsite) Pay Range: $40 to $46/hour Job Summary: Join our team as a Technical Support Engineer to tackle intricate challenges. You'll be dive deep into technical issues, leveraging your exceptional problem-solving skills and proficiencies in Java, JavaScript, and MySQL to deliver unparalleled support and solutions. This role is pivotal in building expertise within our technical support division and delivering high-quality service in a customer-facing capacity, with a mix of technical prowess and customer engagement responsibilities. Key Responsibilities: Manage and resolve complex technical issues for customers and partners using the platform. Debug JavaScript code and optimize custom solutions for better efficiency. Diagnose customer issues by leveraging an internal implementation of tools. Maintain ownership of issues till resolution, ensuring high levels of customer satisfaction. Must-Have Skills: Proficiency in Java and JavaScript Experience with relational databases, particularly MySQL Strong written and verbal communication skills in English (Minimum B2 Level) ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!

As a Business Support Management Associate within the CIB Finance & Business Management team, you will lead a team of administrative assistants to optimize business operations and controls. You will interact with Business Managers and Internal Business Partners, including CIB Expense Management, Business Change Management, Compliance, Human Resources, and Technology, to drive key initiatives and support business growth.

Job Responsibilities:

• Oversee daily team activities and ensure efficient coverage.
• Develop and implement effective performance metrics.
• Motivate individual and team performance.
• Coach and mentor team members; foster the development of team leaders.
• Maintain a dynamic control/compliance environment and mitigate risks in business processes.
• Build and maintain strong relationships with key stakeholders.
• Manage relationships with internal business partners across multiple Lines of Business within the Commercial & Investment Bank, both in North America and globally.
• Provide strategic direction to enhance productivity and business leverage.
• Build consensus around key initiatives.
• Advocate for the needs of administrative staff.
• Lead the performance management process for direct reports.

• Minimum of 3 years of management or leadership experience.
• Strong oral and written communication skills.
• Independent problem-solving abilities.
• Customer service/client-facing experience.
• Excellent relationship-building skills with the ability to listen effectively and influence others.
• A self-starter who is organized and consistently meets deliverables.

• Experience in Human Resources and/or managing/influencing teams.
• Prior experience in an Investment Banking or Financial Services organization is advantageous.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $85,500.00 - $115,000.00 / year

• Develop, implement, and manage project plans for IT user support initiatives.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Monitor project progress and adjust plans as necessary to ensure successful completion.
• Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment.
• Assign tasks and responsibilities to team members, ensuring alignment with project goals.
• Serve as the primary point of contact for stakeholders regarding project status, risks, and issues.
• Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders.
• Identify opportunities for process improvements within the IT user support function.
• Implement best practices and standard operating procedures to enhance service delivery.
• Maintain comprehensive project documentation for future reference and compliance.

• Bachelor's degree in information technology, Business Administration, or a related field.
• Over 10 years of experience in IT, including more than 5 years as a Project Manager specializing in application support and service management.
• Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
• Strong understanding of IT support processes and methodologies (e.g., ITIL).
• Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
• Project Management Professional (PMP) certification is a plus.

Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a world class customer experience is unparalleled in the housing industry and we believe it begins with a world class team member experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, employee assistance programs, and more.

As part of Clayton's commitment to opening doors to a better life, Clayton is now providing paid time for team members to volunteer to causes that are meaningful to them through the Clayton Impact program.

Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual, and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Contract Position

360 IT Professionals is a software development company based in Fremont, California, offering comprehensive technology services including mobile development, web development, cloud computing, and IT staffing. We integrate information technology skills across all our services and operations to serve our globally positioned clients with dynamic and feasible IT solutions. Our team collaborates closely with clients to deliver high-performance results tailored to their unique requirements.

We are seeking to fill a Help Desk Support position in Denver, CO.

The ideal candidate supporting IAM should have basic troubleshooting skills related to networking and computer systems, the ability to multitask, work efficiently in a fast-paced environment, and provide excellent customer service.