12,131 Support Management jobs in the United States
Manager, Technical Support Management
Posted today
Job Viewed
Job Description
**What you get to do in this role:**
+ Profound knowledge and experience in managing and exceeding Support KPI's and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
+ Lead efforts to hire, develop, and build a technical team.
+ Oversight and participation in Change Management as it relates to Customer Support.
+ Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
+ Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
+ Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
+ Represent the Platform, Product and ServiceNow effectively with customers.
+ Manage major operations outages and communications to the customers.
+ Participate in weekend and holiday on-call rotation as required.
+ Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
+ Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
+ Manage to the company and department's vision, mission and values.
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ A minimum of 6 years technical support and service management experience with a minimum of 3-4 years in supervisory role is required.
+ Experience managing Enterprise support in a large and complex environment in a web-based service and technology.
+ Proven capability of having successfully delivered on support metrics and managed support team.
+ Customer first Mind set and a "Get it done" attitude are critical success factors for this role.
+ Demonstrated ability to provide exceptional internal and external customer care.
+ Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses.
+ Ability to lead change by effectively building commitment and winning support for initiatives.
+ A trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards. Strong analytical and problem-solving skills.
+ Excellent communication skills, both oral and written.
JV20
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Sr Customer Support Management Professional
Posted today
Job Viewed
Job Description
Job Description
As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. Youll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager and youll work out of our Baton Rouge, LA location on a Hybrid work schedule.
In this role, you will impact our mission to redefine excellence in customer-centric support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables reports to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Accountable for the contract renewal process from site data collection to PO receipt
- Based on customer understanding, identify Honeywell solutions to offer Customer.
- Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
- Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
- Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
- Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
- Contribute to accurate forecasting for all financial aspects of LSS contracts.
Qualifications
YOU MUST HAVE
- 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
- Minimum 2 years of recognized Industrial Automation & Control technical training
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
WE VALUE
- 10 Years of process automation industry experience.
- Salesforce, SAP, Excel knowledge
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract opportunity selling and order closure.
- Effective communicator with demonstrated success in team environments.
- Able to influence customer and internal contacts.
- Strong Technical Proficiency
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Customer Support
Sr Customer Support Management Professional
Posted today
Job Viewed
Job Description
Job Description
As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. Youll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager and youll work out of our Baton Rouge, LA location on a Hybrid work schedule.
In this role, you will impact our mission to redefine excellence in customer-centric support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables reports to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Accountable for the contract renewal process from site data collection to PO receipt
- Based on customer understanding, identify Honeywell solutions to offer Customer.
- Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
- Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
- Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
- Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
- Contribute to accurate forecasting for all financial aspects of LSS contracts.
Qualifications
YOU MUST HAVE
- 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
- Minimum 2 years of recognized Industrial Automation & Control technical training
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
WE VALUE
- 10 Years of process automation industry experience.
- Salesforce, SAP, Excel knowledge
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract opportunity selling and order closure.
- Effective communicator with demonstrated success in team environments.
- Able to influence customer and internal contacts.
- Strong Technical Proficiency
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Customer Support
Sr Customer Support Management Professional
Posted today
Job Viewed
Job Description
Job Description
As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. Youll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager and youll work out of our Baton Rouge, LA location on a Hybrid work schedule.
In this role, you will impact our mission to redefine excellence in customer-centric support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables reports to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Accountable for the contract renewal process from site data collection to PO receipt
- Based on customer understanding, identify Honeywell solutions to offer Customer.
- Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
- Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
- Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
- Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
- Contribute to accurate forecasting for all financial aspects of LSS contracts.
Qualifications
YOU MUST HAVE
- 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
- Minimum 2 years of recognized Industrial Automation & Control technical training
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
WE VALUE
- 10 Years of process automation industry experience.
- Salesforce, SAP, Excel knowledge
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract opportunity selling and order closure.
- Effective communicator with demonstrated success in team environments.
- Able to influence customer and internal contacts.
- Strong Technical Proficiency
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Customer Support
Sr Customer Support Management Professional
Posted today
Job Viewed
Job Description
Job Description
As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. Youll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager and youll work out of our Baton Rouge, LA location on a Hybrid work schedule.
In this role, you will impact our mission to redefine excellence in customer-centric support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables reports to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Accountable for the contract renewal process from site data collection to PO receipt
- Based on customer understanding, identify Honeywell solutions to offer Customer.
- Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
- Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
- Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
- Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
- Contribute to accurate forecasting for all financial aspects of LSS contracts.
Qualifications
YOU MUST HAVE
- 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
- Minimum 2 years of recognized Industrial Automation & Control technical training
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
WE VALUE
- 10 Years of process automation industry experience.
- Salesforce, SAP, Excel knowledge
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract opportunity selling and order closure.
- Effective communicator with demonstrated success in team environments.
- Able to influence customer and internal contacts.
- Strong Technical Proficiency
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Customer Support
Sr Customer Support Management Professional
Posted today
Job Viewed
Job Description
Job Description
As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. Youll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager and youll work out of our Baton Rouge, LA location on a Hybrid work schedule.
In this role, you will impact our mission to redefine excellence in customer-centric support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables reports to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Accountable for the contract renewal process from site data collection to PO receipt
- Based on customer understanding, identify Honeywell solutions to offer Customer.
- Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
- Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
- Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
- Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
- Contribute to accurate forecasting for all financial aspects of LSS contracts.
Qualifications
YOU MUST HAVE
- 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
- Minimum 2 years of recognized Industrial Automation & Control technical training
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
WE VALUE
- 10 Years of process automation industry experience.
- Salesforce, SAP, Excel knowledge
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract opportunity selling and order closure.
- Effective communicator with demonstrated success in team environments.
- Able to influence customer and internal contacts.
- Strong Technical Proficiency
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Customer Support
Sr Customer Support Management Professional
Posted today
Job Viewed
Job Description
Job Description
As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. Youll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager and youll work out of our Baton Rouge, LA location on a Hybrid work schedule.
In this role, you will impact our mission to redefine excellence in customer-centric support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables reports to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Accountable for the contract renewal process from site data collection to PO receipt
- Based on customer understanding, identify Honeywell solutions to offer Customer.
- Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
- Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
- Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
- Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
- Contribute to accurate forecasting for all financial aspects of LSS contracts.
Qualifications
YOU MUST HAVE
- 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
- Minimum 2 years of recognized Industrial Automation & Control technical training
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
WE VALUE
- 10 Years of process automation industry experience.
- Salesforce, SAP, Excel knowledge
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract opportunity selling and order closure.
- Effective communicator with demonstrated success in team environments.
- Able to influence customer and internal contacts.
- Strong Technical Proficiency
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Customer Support
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Sr Customer Support Management Professional
Posted today
Job Viewed
Job Description
Job Description
As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. Youll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager and youll work out of our Baton Rouge, LA location on a Hybrid work schedule.
In this role, you will impact our mission to redefine excellence in customer-centric support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables reports to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Accountable for the contract renewal process from site data collection to PO receipt
- Based on customer understanding, identify Honeywell solutions to offer Customer.
- Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
- Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
- Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
- Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
- Contribute to accurate forecasting for all financial aspects of LSS contracts.
Qualifications
YOU MUST HAVE
- 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
- Minimum 2 years of recognized Industrial Automation & Control technical training
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
WE VALUE
- 10 Years of process automation industry experience.
- Salesforce, SAP, Excel knowledge
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract opportunity selling and order closure.
- Effective communicator with demonstrated success in team environments.
- Able to influence customer and internal contacts.
- Strong Technical Proficiency
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Customer Support
Sr Customer Support Management Professional
Posted today
Job Viewed
Job Description
Job Description
As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. Youll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager and youll work out of our Baton Rouge, LA location on a Hybrid work schedule.
In this role, you will impact our mission to redefine excellence in customer-centric support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables reports to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Accountable for the contract renewal process from site data collection to PO receipt
- Based on customer understanding, identify Honeywell solutions to offer Customer.
- Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
- Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
- Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
- Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
- Contribute to accurate forecasting for all financial aspects of LSS contracts.
Qualifications
YOU MUST HAVE
- 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
- Minimum 2 years of recognized Industrial Automation & Control technical training
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
WE VALUE
- 10 Years of process automation industry experience.
- Salesforce, SAP, Excel knowledge
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract opportunity selling and order closure.
- Effective communicator with demonstrated success in team environments.
- Able to influence customer and internal contacts.
- Strong Technical Proficiency
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Customer Support
Sr Customer Support Management Professional
Posted today
Job Viewed
Job Description
Job Description
As a Sr. Customer Support Management Professional here at Honeywell, you will drive service excellence within the assigned territory customer group. Youll be accountable for ensuring and executing strategies to deliver world-class customer service, effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. Your extensive experience in customer service will be instrumental in cultivating a culture of excellence, driving innovation, and enhancing the customer experience.
You will report directly to our Regional Service Operations Manager and youll work out of our Baton Rouge, LA location on a Hybrid work schedule.
In this role, you will impact our mission to redefine excellence in customer-centric support.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Responsibilities
KEY RESPONSIBILITIES
- Develop and deploy a prioritized Customer engagement plan (MOS) for assigned customers.
- Through consistent engagement, develop strong trust relationships with key contacts in the assigned accounts.
- Present deliverables reports to Customers and Honeywell leadership as required.
- Manage the day-to-day concerns of the Customer, including corrective actions, ensuring satisfactory completion for all parties.
- Accountable for the contract renewal process from site data collection to PO receipt
- Based on customer understanding, identify Honeywell solutions to offer Customer.
- Consistently support the development of white space analysis for new opportunities and utilize to drive LSS business increases.
- Supports the SBD, Pole Service Operations Manager in the rollout of processes, tools and initiatives.
- Ensure the financial health of all agreements and ensure they are invoiced per the agreed schedule, with all collectibles on time.
- Own the NPS and manage the Customer satisfaction survey process as part of the regular reviews MOS established with the customer.
- Build a strong network across the local/global HPS business teams to ensure customer delivery satisfaction.
- Contribute to accurate forecasting for all financial aspects of LSS contracts.
Qualifications
YOU MUST HAVE
- 5 Years of experience supporting a Services organization with exposure to periodic customer contracts.
- Minimum 2 years of recognized Industrial Automation & Control technical training
- Excellent Problem-Solving Skills
- Customer-Centric Mindset
WE VALUE
- 10 Years of process automation industry experience.
- Salesforce, SAP, Excel knowledge
- Understanding of Honeywell HPS solutions to enable opportunity development.
- Sales and negotiation skills to enable contract opportunity selling and order closure.
- Effective communicator with demonstrated success in team environments.
- Able to influence customer and internal contacts.
- Strong Technical Proficiency
About Us
Honeywell helps organizations solve the worlds most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Required Skills
Customer Support