38,485 Support Positions jobs in the United States
Help Desk Support
Posted 19 days ago
Job Viewed
Job Description
Location: Mission Hills, CA / Tampa, FL / Orlando, FL
Job Type: Full Time- Visa Sponsorship not available
Salary: $60k (Including QPLC)
Work hours: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.
Responsibilities :
• Must have a valid driver's license, car insurance and dependable vehicle
• Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
• Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
• Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Tools/skills needed :
• Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
• Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
• Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
Must have Skills :
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
• 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
• Experience with Android and Apple IOS support
• Must be able to lift up to 70 pounds
• You will be asked to perform this role in an office setting or other company location
Nice to have Skills:
• 2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
• 2 years' experience Microsoft Software Office Suite
• Knowledge of Active Directory, Citrix, Microsoft SCCM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Help Desk Support
Posted 2 days ago
Job Viewed
Job Description
Location: Mission Hills, CA / Tampa, FL / Orlando, FL
Job Type: Full Time- Visa Sponsorship not available
Salary: $60k (Including QPLC)
Work hours: Monday-Friday, 8 hour shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.
Responsibilities :
•Must have a valid driver's license, car insurance and dependable vehicle
•Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
•Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
•Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
•Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
•Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Tools/skills needed :
•Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
•Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
•Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
Must have Skills :
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
•1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
•Experience with Android and Apple IOS support
• Must be able to lift up to 70 pounds
•You will be asked to perform this role in an office setting or other company location
Nice to have Skills:
•2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
•2 years' experience Microsoft Software Office Suite
•Knowledge of Active Directory, Citrix, Microsoft SCCM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Help Desk Support
Posted 3 days ago
Job Viewed
Job Description
Responsibilities:
- Respond promptly to help desk tickets and resolve a variety of technical issues.
- Install, update, and configure software applications and user accounts as needed.
- Maintain clear and detailed documentation of support activities and escalate complex problems to the appropriate team.
- Deliver exceptional communication and customer service to end-users.
- Troubleshoot basic technical issues related to Microsoft Windows and Active Directory.
- Assist in maintaining and improving the functionality of IT systems.
- Provide guidance to users on best practices for utilizing office productivity tools.
- Ensure timely follow-ups and resolution for all assigned support requests. Requirements - Proven experience in a help desk or technical support role.
- Proficiency with Active Directory and Microsoft Windows 10.
- Strong troubleshooting skills for resolving technical issues.
- Familiarity with office productivity tools and their configurations.
- Excellent communication and customer service abilities.
- Ability to work independently and prioritize tasks effectively.
- Knowledge of managing and resolving service desk tickets. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk Support
Posted 7 days ago
Job Viewed
Job Description
As a key member of the Digital Services Support Team the Help Desk Coordinator will provide front line customer support by fielding and processing all incoming service requests and monitoring the activity of the Help Desk Team. This position is part of an On-Call rotation. The work shift for this role is 10am-7pm CST. The candidate can sit anywhere in the US and needs to be willing to work this shift.
Skills
Help desk support, Troubleshooting, Customer service, Help desk, Service desk, Windows 10, Windows
Top Skills Details
Help desk support,Troubleshooting,Customer service
Additional Skills & Qualifications
- Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System - Classify, and prioritize all service requests according to department standards and guidelines - Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise. - Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines. - Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary - Maintain the resolution knowledgebase by posting all relevant solutions. - Provide information and reports as requested - Prepare and present enterprise communications as required - Work with Support Engineers and other internal service providers to guarantee smooth handoffs - Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level - Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team - Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals - Connect to systems remotely and work with employees to identify computing problems and correct them - Identify Problems and Trends in the environment and assist with problem solving proactively - Perform other duties, as assigned
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Nashville,TN.
Application Deadline
This position is anticipated to close on Jul 25, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Help Desk Support
Posted 12 days ago
Job Viewed
Job Description
**6+Month contract role**
**Industry** : Healthcare
**Location** : Smithfield, RI-possible hybrid role
**Pay Rate:** 17.00 w2 only
NTT DATA Services currently seeks **a Help Desk Technician** to join our team for a six months or longer temporary assignment with the possibility of being hired permanently in Smithfield, RI. If you feel you are qualified by the description below, please apply for a chance to interview and discuss your skills & qualifications.
You'll join and work with a team of talented people who enjoy solving tough problems and improving the healthcare industry. They believe in supporting both personal and professional growth. That means, they pay attention to goals, celebrate milestones and highly encourage learning opportunities.
**JOB SUMMARY**
**In this role you will be responsible for:**
+ This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.)
+ Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made.
+ When not handling calls you will also be required to provide updates via email, Excel etc.
+ You will be provided with all required training and a handbook for each project as well as necessary application/systems access.
+ You will need to handle multiple technical rollout projects simultaneou
+ Assure implementation-based protocols are met
+ Render assistance with troubleshooting equipment and ensure deployment process adherence.
+ Update database regarding resolution of issues and techs progress
+ Ability to multi-task to accomplish workload efficiently
**JOB QUALIFICATIONS**
+ 1+ years of Technical Support experience
+ Understanding of intermediate/Expert technical terminology
+ 1+ years of Customer Service experience
+ Proficient in Microsoft Office Products-Word, Excel, and Access
Education: Verifiable high school diploma or GED
NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex sexual orientation genetic information, physical or mental disability, veteran or marital status, or any other class protested by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
#LI-NorthAmerica
Help Desk Support Specialist
Posted 3 days ago
Job Viewed
Job Description
We’re on the hunt for a tech-savvy, customer-obsessed Help Desk Support Specialist who thrives in fast-paced, fully remote environments. If you're a natural troubleshooter, enjoy solving real-world tech issues, and know your way around remote desktop tools like a pro — this role is your sweet spot.
You’ll be the first line of IT support for internal teams and/or external customers, delivering lightning-fast solutions with empathy, clarity, and efficiency.
What You’ll Do- Respond to incoming support tickets via email, chat, or phone in a timely and professional manner.
- Diagnose and resolve hardware, software, and network issues on Windows/macOS environments.
- Remotely troubleshoot user problems using tools like TeamViewer, AnyDesk, or RDP.
- Document issues, solutions, and best practices in the knowledge base.
- Escalate complex issues to Tier 2/3 or other internal teams as needed.
- Maintain strong SLAs and deliver exceptional customer satisfaction scores.
- Contribute ideas to improve systems, workflows, and user experience.
- 1–3 years of IT support or help desk experience (Tier 1 or Tier 2).
- Strong knowledge of Windows, macOS, Microsoft 365, and basic networking.
- Excellent communication skills — clear, calm, and human.
- Comfortable using ticketing platforms (Zendesk, Freshdesk, Jira Service Desk, etc.).
- Remote troubleshooting experience is a must.
- Self-starter with great time management — we won’t micromanage you.
- Bonus: Certifications (CompTIA A+, ITIL, Microsoft) are a big plus.
- 100% Remote Forever
- Flexible schedule — work-life balance actually means something here
- Laptop & Tech Setup Provided
- Learning Stipend & Certification Support
- Health Benefits + Paid Time Off
- Collaborative, global team with an inclusive culture
Click Apply Now and tell us why you're the perfect fit. Even if you don’t meet every single qualification, we’d still love to hear from you — especially if you’re passionate about tech and support.
Company Details
Help Desk Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: Secret
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
**The Opportunity:**
As a Unit Level Intelligence (ULI) Toolkit Help Desk Support Specialist you will have the opportunity to serve as a direct point of contact for customers to support all Information Technology (IT) functions.
You will be responsible to troubleshoot customer applications, hardware, network, and related performance issues. Establish and maintain data in the IT Service Management Database; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents.
**Responsibilities:**
+ Provide Account management ensuring currency and accuracy of all user and computer accounts
+ Assume responsibility for Incident, Problem and Service Request resolution
+ Proactively monitor calls, Incidents and Service Request workflows, processes, and queues to quickly identify and address issues that will impact the delivery or quality of services to users
+ Ensure maximum availability, security, and reliability of IT operations will be provided
+ Draft, edit, maintain and provide input to local Standard Operating Procedures (SOP)
+ Identify, document, track, and examine customer reported issues in a Ticketing System to ensure timely resolutions
+ Troubleshoot customer application, hardware, network, and related performance issues
+ Prepare, test, and implement scripts to simplify system tasks for local use
+ Perform system backup and recovery utilizing network backup software
+ Provide test and evaluation support for new technology and the prepare the reports detailing the results of the test and evaluation including specific recommendations
+ Ensure certification requirements are met IAW DoD 8140 .01-M Information Assurance Technical (IAT) II
+ Contact customers to provide detailed instructions or status updates to ensure satisfactory situational awareness
+ Manage multiple issues simultaneously in a fast-paced environment
+ Collect feedback from customers concerning their experience and build a knowledge management library to enhance the overall customer service experience
+ Write technical instructions, procedures for customers
+ Respond to telephone calls, e-mail correspondence, and service requests for technical support related to supported networks, systems, and services
+ Perform onsite and remote analysis, diagnosis, and resolution of complex customer problems
+ Create, manage, and audit user accounts and activity to ensure access, performance, and security guidelines are maintained
+ Monitor IT systems and applications for risks, threats, vulnerabilities, and inefficiencies
+ Apply fixes and patches as needed, or as directed
**Qualifications:**
_Required:_
+ Active DOD Secret security clearance.
+ Bachelor's degree in a technical discipline from an accredited college or university is required and 2 -5 years of relatable experience. Additional Network Administration experience may be substitute for a bachelor's degree
+ Strong customer service and time management skills
+ Excellent communication and problem-solving skills
+ Creative thinking skills
_Desired:_
- CompTIA Security- Knowledge of common customer service elements, processes, and techniques, including the IT Information Library (ITIL) processes.
- Knowledge of Local Area Networks (LANs), Wide Area Networks (WANs), cloud computing, data center, server, and other communications systems to identify and resolve system and network issues.
- Knowledge of office automation databases, devices, and related products to capture and track customer issues in a Ticketing System.
-
**___**
**What You Can Expect:**
**A culture of integrity.**
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
**An environment of trust.**
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
**A focus on continuous growth.**
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
**Your potential is limitless.** So is ours.
Learn more about CACI here. ( Range** : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .
The proposed salary range for this position is:
$49,200 - $100,900
_CACI is_ _an Equal Opportunity Employer._ _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any_ _other protected characteristic._
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Help Desk Technical Support 2
Posted 3 days ago
Job Viewed
Job Description
Requisition Number: 23557
Required Travel: 0 - 10%
Employment Type: Full Time/Salaried/Exempt
Anticipated Salary Range: $37,035.00 - $50,000.00
Security Clearance: Ability to Obtain
Level of Experience: Mid HI
This opportunity resides with All-Domain Operations (ADO), a business group within HII's Mission Technologies division. All-Domain Operations comprises multi-domain operations, platforms and logistics, and intelligence operations.
HII designs, develops, integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and mission management capabilities for the Department of Defense, the combatant commands and the intelligence community, HII advances the mission around the globe.
Meet HII's Mission Technologies Division
Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that's right for you. Apply today. We look forward to meeting you.
To learn more about Mission Technologies, click here for a short video:
Job Description
HII Mission Technologies has been selected as one of Military.com's "Top 25 Employers for Veterans in 2024" and we are a Forbes Best Large Employer for 2023!
Are you ready to take your career to the next level? We are seeking talented and motivated Help Desk Professionals to join our team!
We are seeking a Help Desk Technical Support Specialist who will support our Mission Technologies Division, which has over 100 facilities worldwide and provides capabilities to support an all-domain force that includes artificial intelligence and machine learning, autonomous systems, critical nuclear operations, LVC systems, cyberspace strategies, and platform modernization.
This position requires onsite work at The United States Army Ground Vehicle System Center GVSC located in Warren, MI.
What you will do
-
Resolve technical problems and answer queries by telephone or self-service ticket in support of computer hardware, software, network, system/application access, and telecommunications systems.
-
Diagnose, identify, isolate, and analyze problems utilizing historical database records.
-
Escalate issues to product line specialists, application or system support specialists.
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Maintain and update records and tracking databases.
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Alert management to recurring problems and patterns of problems.
What we are looking for
-
AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree.
-
CompTIA Security+ or higher required.
-
Clearance: Ability to obtain and maintain a SECRET security clearance.
Preferred Requirements
-
Associates Degree or other 2 year technical degree in related discipline and 3 years of related experience; or High School Diploma or equivalent and 5 years related experience.
-
Microsoft Windows 10 certification.
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Active SECRET security clearance.
Physical Requirements
- Job Performance will normally require only minor lifting and carrying of boxes of records or equipment.
HII is more than a job - it's an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.
Why HII
We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first. Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance?
If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1- for assistance. Press #3 for HII Mission Technologies.
Help Desk Support Agent
Posted 13 days ago
Job Viewed
Job Description
Job Summary:
As a Help Desk Support Agent, you’ll deliver essential technical assistance for customers and internal teams. You’ll respond to questions about hardware, software, or network issues, ensuring a smooth and supportive experience for every user.
Job Responsibilities:
- Answer support requests via phone, email, or ticket system.
- Diagnose and troubleshoot common tech issues.
- Walk customers through solutions step-by-step.
- Escalate more complex problems to higher-level support when needed.
- Keep detailed records of all interactions.
Skills & Competencies:
- Excellent verbal communication and active listening skills.
- Problem-solving abilities with attention to detail.
- Ability to multitask and stay calm under pressure.
- Good computer skills and familiarity with CRM systems or call center software.
- Friendly, patient, and positive attitude.
Work Experience & Education Requirements:
- High school diploma or equivalent required.
- Previous experience in a call center or customer service environment is a plus but not required — we provide full training.
- Strong work ethic and willingness to learn and grow.
Company Details
Help Desk Support Agent
Posted 13 days ago
Job Viewed
Job Description
Job Summary:
We’re hiring a detail-oriented Help Desk Support Agent to assist customers and staff with basic technical issues. In this role, you’ll provide first-level support for hardware, software, or network problems, helping users resolve problems quickly and professionally.
Job Responsibilities:
- Answer incoming calls, emails, or tickets to provide technical assistance.
- Troubleshoot and resolve common computer, system, or application issues.
- Walk customers through step-by-step solutions in a clear, friendly manner.
- Document all issues and actions taken in the system.
- Escalate more complex problems to senior IT staff when needed.
- Follow up with users to ensure issues are fully resolved.
Skills & Competencies:
- Good understanding of computer systems, mobile devices, and common software.
- Strong analytical and troubleshooting abilities.
- Excellent verbal communication skills with patience to help non-technical users.
- Attention to detail and ability to document clearly.
- Team player with a helpful attitude.
Work Experience & Education Requirements:
- High school diploma or equivalent required; IT-related coursework or certifications (e.g., CompTIA A+) are a plus.
- Previous experience in IT help desk or tech support preferred but not mandatory.
- Training provided for the right candidate.