19 Support Positions jobs in Fairmont
Technical Support Representative
26630 Bridgeport, West Virginia
Citynet
Posted 4 days ago
Job Viewed
Job Description
* Please note that this position requires in-person work at our Bridgeport, WV, office
Definition of the position:
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology.
Citynet is a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations, and wholesale customers in West Virginia. Many of our services are delivered over the Citynet Fiber Optic Network.
Essential Functions and Responsibilities of the position:
Incoming calls- The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, & other business solutions.
Callbacks- A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage.
Past Due/ACH Return calls- A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill.
Collections call- A Technical Support Center Representative is responsible for calling
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid.
Check Processing- A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx.
Invoicing- A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer's invoice inside. Afterward, sealing and stamping the envelope to be mailed out.
Assigned Tickets- Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner.
Monitor NetPulse Alerts- The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer's account.
Maintenance Notifications- The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors.
Network Monitoring- The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner.
Transport/Voice Ticketing- The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue.
Digital Phone Shipping- The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner.
Global Mailboxes- The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed.
Midnight Shift Report- The Technical Support Center Representative is responsible for creating a
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance.
Kitchen Duties- The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen & Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher.
Qualifications required for the position:
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred.
Work Environment:
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary.
Additional Responsibilities:
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed.
Personal Characteristics:
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask.
Benefits:
Definition of the position:
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology.
Citynet is a leading provider of advanced network communications and technology solutions for consumers, businesses, enterprise organizations, and wholesale customers in West Virginia. Many of our services are delivered over the Citynet Fiber Optic Network.
Essential Functions and Responsibilities of the position:
Incoming calls- The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, & other business solutions.
Callbacks- A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage.
Past Due/ACH Return calls- A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill.
Collections call- A Technical Support Center Representative is responsible for calling
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid.
Check Processing- A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx.
Invoicing- A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer's invoice inside. Afterward, sealing and stamping the envelope to be mailed out.
Assigned Tickets- Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner.
Monitor NetPulse Alerts- The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer's account.
Maintenance Notifications- The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors.
Network Monitoring- The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner.
Transport/Voice Ticketing- The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue.
Digital Phone Shipping- The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner.
Global Mailboxes- The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed.
Midnight Shift Report- The Technical Support Center Representative is responsible for creating a
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance.
Kitchen Duties- The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen & Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher.
Qualifications required for the position:
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred.
Work Environment:
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary.
Additional Responsibilities:
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed.
Personal Characteristics:
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Long term disability
- Paid time off
- Vision insurance
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0
Store Support
26330 Bridgeport, West Virginia
Home Depot
Posted 4 days ago
Job Viewed
Job Description
Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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1
Recovery Support Specialist
26306 Clarksburg, West Virginia
Groups: Recover Together
Posted 13 days ago
Job Viewed
Job Description
Compensation: $19.00 - $21.00/hr
Schedule: Mon - Thurs 9a-7p EDT
The Recovery Support Specialist is essential to the treatment team, providing peer support, addressing social needs, coordinating care, assisting with entitlements, and supporting overall wellness for members with complex and high risk needs. This role reports to the clinical leadership team.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Maintain a fluid caseload of a care team’s highest risk and disengaged members, focusing on members early in treatment or members who are struggling with co-occurring mental health or social care challenges.
- Collaborate with a multidisciplinary care team, including participating in weekly interdisciplinary team meetings, to ensure the delivery of high quality, member-centered care.
- Actively assist members in identifying goals, working towards their care plan goals through individual coaching, coping skill support, and treatment engagement support.
- Complete intensive outreach interventions for members who are unengaged or struggling to engage.
- Maintain open office hours at the Groups’ office location. Assist members in person at the Groups’ office location, virtually, and in the community as needed.
- Help members prepare for and accompany them to local services as needed: primary care and mental health appointments, recovery support meetings, recovery centers, etc.
- Become familiar with healthcare and social service resources in the local community.
- Advocate for members, and serve as a link to community-based services and the local recovery community by helping clients navigate local care and support systems.
- Facilitate peer groups related to members’ recovery journey and community resources.
- Maintain timely and accurate documentation in electronic health record.
- Participate in ongoing continuing education as required to maintain certification or licensure where required.
Other Duties & Responsibilities
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- Fluency with office technology, including G-Suite, email, electronic medical records, and software and mobile apps (e.g., Google Apps).
- Share the Groups’ values of member-centered care and harm-reduction practices.
- Knowledge of, and ability to use motivational interviewing practices.
- Knowledge and understanding of substance use treatment programs, assessments, evaluations, observations and care plans.
- Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff in a multidisciplinary care team, members in a diverse population, and with relevant community organizations.
- Ability to maintain confidentiality, positive interactions, and maintain professional boundaries.
- Excellent written and verbal communication skills and ability to communicate complex information.
- Ability to use discretion and work independently under general supervision.
- Ability to understand and adhere to the Professional Code of Conduct.
- Strong advocacy skills along with knowledge of community based services, resources, and local recovery community.
Qualifications and Requirements
- State peer support certification required or willing and able to obtain within 6 months of hire.
- Additional minimal educational requirements vary by state, and may include:
- Bachelor’s degree in related field (Virginia and Tennessee)
- Experience with case management, care navigation, peer support or alike positions.
- Experience with community-based support and lived experience preferred.
- Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening. Depending on state-specific requirements, this may include fingerprinting, drug testing, health screening, CPR/Basic First Aid and license/credential verifications.
- For remote roles, access to reliable internet and telephone services, specifically 10M download and 5M upload package or higher as well as a strong WiFi signal from your remote work location.
- Ability to travel to an office and within the community required.
- COVID vaccine required for all employees who are hired to work in an on-site setting, or who will be working at any time directly with our member population. An exemption may be requested due to medical or religious reasons.
- You embody what Groups is all about: you care deeply about our mission; you are entrepreneurial, flexible and team-oriented; you have deep respect for the people we serve; you have unquestionable ethics.
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2
Direct Support Professional
26630 Bridgeport, West Virginia
National Mentor Holdings, Inc.
Posted 4 days ago
Job Viewed
Job Description
REM West Virginia, a member of the Sevita family provides services for services to youth and adults with intellectual and developmental disabilities and other complex challenges. Direct Support Professional/ Caregiver. Would you like to make a differ Support, Professional, Business Services
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3
Explore support near
26630 Bridgeport, West Virginia
Wyndy LLC
Posted 21 days ago
Job Viewed
Job Description
Support Specialist: Provide assistance and guidance to individuals in need of support. Offer expertise and knowledge in various domains to address concerns and enhance well-being. Collaborate with diverse individuals to identify and resolve challenges. Foster an inclusive and supportive environment. Conduct assessments and develop personalized strategies to promote growth and success. Utilize effective communication skills to connect and empathize with individuals. Maintain confidentiality and adhere to ethical standards. Adapt to evolving circumstances and prioritize customer satisfaction.
Qualifications
- A love of working with children
- Excellent communication skills
- Ability to follow directions
- Passion for helping others
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4
Direct Support Professional
Fairmont, West Virginia
STEP, Inc.
Posted today
Job Viewed
Job Description
Job Description
Job Description
Salary: 16.00 to 17.00
Job Summary
Direct Support Professionals assist clients with disabilities in vocational, daily living, health maintenance, and recreational activities. Employees provide job coaching and teaching to clients and supervise their activities. Work may occur at STEP facilities or in the community at various job sites. Employees will provide assistance to clients to assure that work is completed at contracted work sites. Employees must have the ability to work with individuals with disabilities and with customers at contracted job sites. Employees must have the ability to recognize and function in the event of client emergencies.
Major Job Duties
Implementation of annual client goals and quarterly objectives as specified in individual program plans and as assigned by the designated coordinator. Supervises, trains and instructs client in on/off center activities, including employment sites, as specified in general program schedule or as assigned with the goal of maximizing clients abilities and training opportunities. Implementation of behavioral management techniques as specified in agency procedures or in individual behavior plans.
Maintain accurate records pertinent to clients, work and agency functions. For example: petty cash, client related data, production sheets, time sheets, incident reports, transportation sheets, and customer billing forms.
Provides necessary assistance to clients during program and nonprogram times.
Assists clients with personal care needs such as: dressing, grooming, hygiene and toileting.
Regularly attends and actively participates in staff meetings, conferences, in-services and other training.
As rider or driver, safely prepares for and transports clients utilizing company vehicles as directed. Appropriately uses wheelchair lift, secure wheelchairs, and other assistive devices.
Effectively and promptly communicates problems and concerns to the immediate supervisor regarding clients, programming, vehicles, safety, and other environmental issues.
Assist in the development of adaptations or accommodations to assist clients in completing job duties or daily living activities.
Promote social integration between clients and community members.
Complete job tasks assigned by the employer in the event that the client is unable to complete tasks.
Is aware of and appropriately utilizes current information regarding clients (e.g. annual and quarterly reviews, psychological, individual risk management plans, etc.)
Is familiar with and adheres to agency procedures and policies (e.g. Vulnerable Adult Policies, Behavioral Support Policies, Emergency procedures, employee policies, etc.)
Maintain equipment, work areas, vehicles, and common areas in a neat and clean manner and communicate problems promptly to the supervisor.
Accurately administer medications and treatments, provide first aid, and implement medical protocols according to established agency procedures. Perform range of motion, positioning, and other therapy activities.
Transfer clients with physical disabilities safely and correctly using appropriate methods and ergonomics. May require mechanical lifts, personal transferring, two-person lifts, wheelchairs and other equipment.
Respects and maintains the confidentiality of clients and of agency information. Appropriately shares and seeks out information on a need-to-know basis.
This job description is not comprehensive, and all employees must be adaptable, flexible, willing to perform other duties as assigned by their supervisor.
Required Skills and Abilities
1. Attitude toward clients: Shows respect toward and promotes each client as an adult individual.
2. Dependability and reliability: Performs all duties and assignments whether or not supervision is present.
3. COMMUNICATION skills: Expresses ideas, information and instruction in a proactive, positive and respectful manner that ensures that there is the intended effect and/or response.
4. TEAMWORK: Acts as an effective team member through cooperation, mutual respect, and shared work in an effort to realize common goals.
5. INITIATIVE: Observes the need for action and acts accordingly without the need for supervisory direction.
6. JUDGMENT: Makes reasonable and appropriate decisions in day-to-day interactions with clients, coworkers and customers.
7. ADAPTABILITY: Readily and effectively adjusts to changing ideas and activities in order to cope with varying situations.
8. ORGANIZATIONAL ABILITY: Effectively establishes priorities that organize the clients job duties into a plan of action that maximizes the use of clients abilities and minimizes the use to time and money.
9. TEACHING: Develops or utilizes the appropriate instructional methods to meet the individual needs of the client.
10. ROLE MODELING: Acts as a positive role model for clients in dress, grooming, manner, problem solving, conflict resolution, etc.
11. STRESS MANAGEMENT: Respond to stressful situations in a manner that that does not interfere with programming or with the needs of the client or the employee.
12. PROFESSIONALISM: Is aware of how ones behaviors and attitudes reflect on the agency, acts in a manner that indicates the awareness of the importance of ones own job performance as important to the client, the agency and to ones self.
13. POSITIVE IMAGE PROJECTION: Interacts with employers and the general public in a manner that projects positively on the reputation and image of the client, agency and self.
14. CREATIVITY: Shows imagination and innovation in solving problems and making adaptations in the clients job duties.
15. ATTENDANCE: Reliably reports for work as scheduled.
Job Types: Full-time
Salary: $16.00 - $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Will you be able to pass a background check with the Department of Human Services?
- Our staff transport our clients in our company vehicles. Can you pass a MVR check?
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5
TECHNICAL SUPPORT SPECIALIST - US Residence based position
26504 Morgantown, West Virginia
Bayer
Posted 4 days ago
Job Viewed
Job Description
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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FBI Support Services-Project Manager
26306 Clarksburg, West Virginia
ClearanceJobs
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Job Description
Join One of the Fastest-Growing Companies in Government Services!
At ISN Corporation, headquartered in Bethesda, Maryland, we deliver specialized professional services to over 100 Federal government agencies across the country. Our reputation for excellence and results has earned us a spot on the Washington Business Journal's list of the 50 Fastest Growing Government Contractors, as well as the Inc. 5000 list of Fastest Growing Private Companies - two years running! We're not just growing fast-we're building something great.
Why You'll Love Working at ISN: We believe great work starts with a great workplace. Here's what we offer to support you:
- Comprehensive medical coverage with prescription benefits
- Dental plan to keep you smiling
- Flexible spending accounts for smarter saving
- Company-paid short- and long-term disability insurance
- Free basic life insurance - because we've got your back
- A solid retirement plan to help you plan ahead
- Paid time off starting on Day 1
Who We're Looking For: You're organized, energetic, and ready to make an impact. You thrive in fast-paced environments, love checking things off your to-do list, and can juggle multiple priorities without breaking a sweat. Most importantly, you bring a positive attitude and a problem-solving mindset to everything you do. If you're a self-starter with an eye for detail and a passion for excellence, we'd love to meet you. Mission. Innovation. Impact. Grow with us today!
ISN is seeking a qualified Project Manager to help oversee a program that provides support services for a full range of strategic and tactical day to-day security and investigative support services that are required to support on-going and future FBI operations and management initiatives. The Project Manager leads multiple or large tasks/projects in delivering a solution to the customer in accordance with the contract requirements; manages the project scope, cost, schedule, and contractual deliverables; implements strategies for planning, tracking, change control, and risk management; manages project resources, including subcontractors; establishes an effective communication plan with the project team and the customer. Provide day-to-day direction to the project team and regular project status to the customer. Formulates and enforces work standards; assigns schedules; reviews work discrepancies; supervises personnel; assists in all project management task performances; prepares, reviews, and submits required reports; communicates organizational policies, purpose, and goals to subordinates. May require PMP certification.
Job Responsibilities:
- Serves as the principal point of contact authorized to interface with the Government Contracting Officer (CO) or the Contracting Officer's Representative (COR).
- Oversees all personnel assigned to a project; keeps the Program Manager informed of all problems, progress, and accomplishments.
- Provides information security support and performs security BIs on individuals requesting security clearances.
- Provides management for investigative services and case control management support required to complete Personnel Security Interviews (PSIs).
- Monitors all investigative personnel and reviews investigative reports produced by lower-level staff.
- Be available on-site to review and address concerns from case managers and individuals responsible for quality control.
- Takes corrective action on missing information to ensure cessation of errors.
- Participates in training field investigators.
Qualifications:
- Minimum of ten (10) years of experience managing projects and supervising people.
- Bachelor's degree in any field of study.
- At least five (5) years of experience directly related to managing or performing responsibilities similar to those described in the Order's PWS.
ISN Corporation is proud to be an Equal Opportunity Employer. We are an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law. ISN Corporation maintains a Drug-Free Workplace. All candidates must successfully complete a pre-employment background investigation prior to starting employment.
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