Customer Support Specialist

26504 Morgantown, West Virginia Abbott

Posted 1 day ago

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Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
+ An excellent retirement savings plan with high employer contribution
+ Tuition reimbursement, the Freedom 2 Save ( student debt program and FreeU ( education benefit - an affordable and convenient path to getting a bachelor's degree.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
+ This position is a field Service based role.
+ Qualified candidates **must** currently live in the **Morgantown, West Virginia** area.
+ Relocation assistance is not authorized for this position
The Customer Support Specialist is the primary automation account contact covering both technical support and customer experience. The position provides ongoing proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.
**What You'll Work On**
+ Responsible for implementing and maintaining the effectiveness of the quality system.
+ Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues.
+ Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs.
+ Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
+ Performs proactive service support activities to maintain system performance.
+ Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
+ Determines level of urgency of service support requests; develops recommendations and implements solutions that reflect customer and Abbott business needs.
+ Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
+ Plan and prioritize customer visits and activities to do in each account.
+ Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
+ Coordinate order delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
+ Partner with the Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout the commercial cycle and participate in customer business reviews.
+ Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.
+ Responsible for achieving revenue generation goals in assigned accounts.
+ Accountable for customer satisfaction; loyalty and value expansion revenue in assigned accounts. Makes decisions on parts utilization within the pre-approved budget range for the role. Parts utilization decisions outside of the pre-approved budget range require management approval. Accountable for on-hand trunk inventory accuracy.
+ Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns
**Required Qualifications**
+ Associate's Degree or equivalent experience.
+ Minimum Experience / Training Required
+ 2 years of relevant experience with instrumentation utilized in a laboratory environment
+ 2 years of experience interfacing with customers.
**Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** ( your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $26.35 - $52.65 per hour. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
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Store Support

26630 Bridgeport, West Virginia Home Depot

Posted today

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Store Support

8433 - BRIDGEPORT

Job Description

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

BRIDGEPORT

WV

87912BR

Store Support

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Store Support

26630 Bridgeport, West Virginia West Virginia Staffing

Posted 4 days ago

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Job Description

Associates In Store Support Positions

Position Purpose: Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Store Support

26330 Bridgeport, West Virginia Home Depot

Posted 9 days ago

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Job Description

Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Nearby support near

26630 Bridgeport, West Virginia Wyndy LLC

Posted 3 days ago

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Job Description

Nearby support provides assistance to individuals in need within the specified area. They offer guidance, resources, and emotional support to promote well-being and resilience. These professionals effectively assess and address various challenges faced by community members, helping them navigate through difficult situations. With strong interpersonal skills and a compassionate approach, nearby support fosters a sense of unity and encourages individuals to seek the help they require. They work collaboratively with local organizations and community members to ensure a safe and supportive environment for all.

Qualifications

  • A love of working with children
  • Excellent communication skills
  • Ability to follow directions
  • Passion for helping others
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Automation Support Professional

26504 Morgantown, West Virginia Abbott

Posted 8 days ago

Job Viewed

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Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
+ An excellent retirement savings plan with high employer contribution
+ Tuition reimbursement, the Freedom 2 Save ( student debt program and FreeU ( education benefit - an affordable and convenient path to getting a bachelor's degree.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.
**Territory/Location**
+ This position is a remote position.
+ Qualified candidates must currently live in the **Morgantown, WV** area.
+ Travel up towards to 25%
**What You'll Work On**
+ Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
+ Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.
+ Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need.
+ Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
+ Plan and prioritize customer visits and activities to do in each account.
+ Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
+ Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.
+ Responsible for Service Contract Sales at assigned accounts.
+ Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
+ Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.
**Required Qualifications**
+ Associates Degree or equivalent experience.
+ 2 years of relevant experience with instrumentation utilized in a laboratory environment.
+ 2 years of experience interfacing with customers.
**Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:** ( your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is $26.35 - $52.65 per hour. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
View Now

Peer Recovery Support Specialist

26306 Clarksburg, West Virginia United Summit Center

Posted 3 days ago

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Job Description

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. This position serves as a personal guide, and liaison for individuals with substance use disorders identified in WVU Medicine affiliated treatment settings. The recovery coach supports patients by assisting them with identifying treatment needs, developing, maintaining, and monitoring individualized treatment plans, and supporting patients to remain in treatment. The recovery coach's duties include providing outreach, support, recovery check-ups on site in treatment settings, in the community and functioning as part of a treatment team.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or equivalent

2. Completion of state or nationally recognized Peer Recovery Support Specialist Certification training with a minimum of 40 hours total in the following domains: Ethics, Advocacy, Mentoring/Education, and Recovery/Wellness Planning within 90 days of hire date. If the certification obtained required fewer than 40 hours, documentation of additional Continuing Education Units (CEUs) earned can be provided to meet the training hour requirement prior to onboarding.

3. WVCBAPP Peer Recover Certification within one (1) year of hire date.

4. West Virginia state and/or Federal criminal background checks required for DHHR WV CARES and/or regulated areas, as applicable.

PREFERREDQUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Valid Driver's License

2. WVCBAPP Peer Recovery Certification.

3. Certificate of completion of the CCAR Recovery Coaching in the Emergency Department.

4. Active participation in the recovery for two or more years and current active attendance at community recovery meetings.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Work actively with patients with Substance Use Disorders identified in WVU Medicine treatment settings Help link patients to outpatient treatment.

2. Provide mentoring through life-experience to individuals experiencing substance use problems.

3. Meet face to face with individuals and identified support persons in person and/or by phone, at a frequency and format requested and agreed upon by the individual.

4. Develop individualized plans with patients and monitor those wellness plans during meetings.

5. Provide information to treatment team to inform treatment decision making.

6. Link patients to available resources, including, but not limited to: continuing education/professional development, safe housing, recovery supports, self- help groups, substance abuse and mental health services, sobriety meetings, and medical/health facilities.

7. Serve as a liaison to the patient's formal and informal supports, including but not limited to: their referral source, family members, client sponsors, treatment providers, and other supporters.

8. Maintain working relationships with WVU Medicine treatment staff and other agencies or institutions in order provide awareness of recovery as a reality and the availability of recovery coaching.

9. Assist patients in crisis situations involving social, emotional, health, and other problems.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit or stand for long periods of time.

2. Ability to lift, push or pull 10-15 pounds.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Able to wear latex or vinyl gloves, with frequent changes and hand washing. Able to tolerate working with and around noxious odors.

2. May be scheduled to work various shifts based on departmental and patient needs. May be required to travel between facilities/buildings. Work may be performed in acute hospital setting.

3. May be exposed to virus, disease, and infection from patients and specimens in working environment. May be exposed to traumatic situations including psychiatric crisis, physical injuries and death.

SKILLS AND ABILITIES:

1. Knowledge of treatment resources including a working knowledge of the 12-Step Fellowships.

2. Ability to comply with WVU Medicine, WVU Research Corporation, UHA, and Department of Behavioral Medicine and Psychiatry safety procedures

3. Completion of HIPAA training and compliance (to be completed upon hire, with refresher courses as determined by administration).

4. Excellent customer service skills and the ability to communicate effectively with patients and families, pharmaceutical company personnel, regulatory and monitoring agency personnel, internal staff members. Communicates with physicians, patients, students, and employees of WVU, WVU Medicine, and UHA.

5. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

6. Ability to analyze information and evaluate results to choose the best solution, solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

7. Ability to develop specific goals and plans, to prioritize, organize and accomplish tasks independently and through others.

8. Ability to develop constructive and cooperative working relationships with others and maintain them over time.

9. Skilled at working as a team member.

10. Skilled at written and oral communication.

11. Knowledge of basic computer applications: Word and Excel.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Day (United States of America)

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

USC Healthy Minds

Cost Center:

3171 USC Grant Regional Youth Services

Address:

6 Hospital Plaza Clarksburg West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

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Temporary Retail Sales Support

26630 Bridgeport, West Virginia Maurices

Posted 9 days ago

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Job Description

Temporary Retail Sales Support

As a hometown specialty retailer, maurices is deeply committed to bringing affordable, versatile, and flattering fashion to small towns across North America. We inspire women of all ages to look and feel their best - just as they are. With 900+ stores, we've earned our reputation as a leader in hometown fashion. The true secret to our success is deeply rooted in our commitment to our values. Ready to apply? We currently have an opportunity for a Temporary Retail Sales Support to join our team located at our Store 2309-Meadowbrook Mall-maurices-Bridgeport, WV 26330.

Ready to help bring feel good fashion for real life to hometowns across North America? We're looking for individuals with a passion for fashion that have what it takes to give the kind of exceptional service our customers know, love and deserve from us. Since 1931, we've helped women look and feel their best every day making maurices not only a special place to shop, but a great place to work and connect. Apply today!

Looking to work in a fast-paced environment? Join our team for the holiday season and earn some extra cash and a 40% discount. You'll get to help our customers find gifts for family and friends as well as dress themselves for all their holiday events! As a member of our team, you'll provide excellent service to our customers and make sure the store looks great! And we'll make sure you have fun while doing it! Apply today if you are people focused, goal oriented, have a flexible schedule. The above information has been designed to indicate the general nature and level of work performed by employees within this classification.

Store 2309-Meadowbrook Mall-maurices-Bridgeport, WV 26330

Temporary (Fixed Term)/Part time

Benefits Overview:

Equal Employment Opportunity

The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

Note to Applicants: Smoking is prohibited in all indoor areas of the Company unless designated smoking areas have been established by a particular location in accordance with applicable law.

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