831 Support Positions jobs in Torrance

• Respond to IT support tickets and provide solutions for hardware, software, and connectivity issues.
• Administer and secure office infrastructure, networks, and collaboration tools.
• Support daily IT operations across multiple office locations, including global entities.
• Implement technology projects as directed by IT leadership to align with organizational goals.
• Provide technical training and support to staff on operating systems, tools, and security practices.
• Manage onboarding/offboarding, including account setup, passwords, and system access.
• Maintain inventory of IT assets, equipment, and licenses.
• Perform troubleshooting, repairs, and upgrades on workstations, servers, and network devices.
• Support and maintain ticketing systems, cloud-based directory services, and computer imaging for Windows/macOS.
• Monitor and deploy system updates, patches, and security enhancements.
• Ensure all systems and user activity remain compliant with organizational and regulatory requirements.

• 2+ years of IT helpdesk or technical support experience.
• Strong knowledge of hardware, software, and network troubleshooting.
• DataClear Certification (or equivalent) required.
• Experience with Windows and macOS environments.
• Familiarity with cloud-based systems, ticketing platforms, and directory services.
• Excellent communication and customer service skills.
• Ability to work independently, prioritize tasks, and escalate issues as needed.
• Strong organizational skills with attention to detail.

• Competitive salary based on experience.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with company match.
• Professional development and growth opportunities.

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement

• Customer Interaction: Communicate professionally and efficiently with customers via phone, email, and live chat.
• Order Management: Accurately enter, update, and track orders to ensure timely and error-free fulfillment.
• Problem-Solving & Issue Resolution: Take ownership of customer issues and work proactively with internal teams to find the best solutions.
• Process Improvement: Identify opportunities to enhance workflows, reduce inefficiencies, and help build better systems as we grow.
• Collaboration & Communication: Act as the bridge between departments (warehouse, sales, operations) to streamline processes and improve customer experience.
• Live Chat & Real-Time Support: Provide quick and effective responses via live chat to assist customers in making informed decisions.
• Data Entry & Accuracy: Maintain up-to-date and accurate customer information across multiple platforms.
• Follow-Up & Proactive Customer Care: Ensure customers receive timely updates and assistance, going above and beyond to build strong relationships.

• A growth-oriented mindset -you love learning, adapting, and contributing to process improvements.
• Strong communication skills with a customer-first approach.
• Comfort with technology and software , including order management and support systems (training provided).
• Excellent attention to detail and the ability to stay organized in a fast-paced environment .
• A problem-solver who takes initiative rather than waiting for directions.
• Experience in customer support, data entry, or administrative roles is a plus.

• Competitive Pay: $21/hour + overtime opportunities.
• No Boring Days: Every day is an opportunity to improve and grow with a company that values innovation.
• Team-Oriented Culture: Work with a supportive, fast-moving team that values your input.
• Growth Opportunities: We are expanding, and we want you to grow with us.
• Direct Impact: Your ideas and contributions will directly shape how we evolve.

• Providing exceptional customer support via phone, email, chat and in person visits for owners and prospective customers
• Coordinating delivery schedules and logistics with customers
• Scheduling and managing service appointments with the Field Service technician team
• Troubleshooting and communicating complex mechanical, electrical, and software issues with customers
• Translating technical solutions into clear customer communication
• Maintaining detailed records of customer interactions, issues, and resolutions in a CRM system

• At least two years of customer service experience, preferably in a technical industry
• Strong problem-solving skills with ability to quickly understand and communicate complex technical concepts
• Excellent written and verbal communication skills
• An ability to operate independently and make data-backed decisions on the go
• Proficiency with or aptitude for CRM system
• Strong attention to detail for accurate record-keeping and issue tracking

• Previous experience in marine, automotive, or other mechanical/electrical industries
• Water sports background or familiarity with boating
• Familiarity with electric vehicle or battery technology
• Technical aptitude or hands-on mechanical experience
• A scrappy, "get-things-done" mentality
• Comfortable pushing a fast but sustainable pace
• Enthusiasm for boating and the water

• Ownership over both your work and the company's success
• Empathy for colleagues and for customers
• Humility in problem solving and collaboration
• Pragmatism for navigating ambiguity quickly and sensibly
• Inclusion of different backgrounds, opinions, cultures, and perspectives.

• Hourly Wage - Level 2- $29.50/hr Level 3- $33/hr
• Ownership - Equity in Arc
• 99% employer-paid health coverage - Medical, dental, and vision
• Arc Water Fund - Annual stipend to get out on the water, however you choose
• Captain Training - Get certified to take the boat out with friends and family
• 401(k) access - Plan your future
• Semi-annual bonuses - Tied to your impact, not just your tenure
• Daily team lunches, snacks, and good coffee while onsite
• Parental leave - Because family comes first
• Boat days - Yes, we actually go out on the water. A lot.
• A chance to define the future of boating

Benefits:

401(k) matching

Bonus based on performance

Employee discounts

Opportunity for advancement

Job Overview

We are looking for a Customer Support Specialist who is passionate about delivering exceptional customer experiences while actively contributing to the ongoing improvement of our processes. In this role, you won’t just follow procedures—you’ll help shape them. As a key liaison between our departments, you’ll play a vital role in ensuring customer satisfaction through phone, email, and live chat support while keeping our operations running smoothly.

There are no boring days here! We are constantly finding new ways to improve, and we want someone who is eager to grow with us. If you thrive in a fast-paced environment, love problem-solving, and enjoy collaborating to make things better every day, this is the perfect opportunity for you.

Key Responsibilities

Customer Interaction: Communicate professionally and efficiently with customers via phone, email, and live chat.

Order Management: Accurately enter, update, and track orders to ensure timely and error-free fulfillment.

Problem-Solving & Issue Resolution: Take ownership of customer issues and work proactively with internal teams to find the best solutions.

Process Improvement: Identify opportunities to enhance workflows, reduce inefficiencies, and help build better systems as we grow.

Collaboration & Communication: Act as the bridge between departments (warehouse, sales, operations) to streamline processes and improve customer experience.

Live Chat & Real-Time Support: Provide quick and effective responses via live chat to assist customers in making informed decisions.

Data Entry & Accuracy: Maintain up-to-date and accurate customer information across multiple platforms.

Follow-Up & Proactive Customer Care: Ensure customers receive timely updates and assistance, going above and beyond to build strong relationships.

What We’re Looking For

A growth-oriented mindset—you love learning, adapting, and contributing to process improvements.

Strong communication skills with a customer-first approach.

Comfort with technology and software, including order management and support systems (training provided).

Excellent attention to detail and the ability to stay organized in a fast-paced environment.

A problem-solver who takes initiative rather than waiting for directions.

Experience in customer support, data entry, or administrative roles is a plus.

Why Join Us?

Competitive Pay: $21/hour + overtime opportunities.

No Boring Days: Every day is an opportunity to improve and grow with a company that values innovation.

Team-Oriented Culture: Work with a supportive, fast-moving team that values your input.

Growth Opportunities: We are expanding, and we want you to grow with us.

Direct Impact: Your ideas and contributions will directly shape how we evolve.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

• Respond to customer inquiries and resolve issues in a timely and effective manner via multiple communication channels.
• Provide clear and concise information about products, services, and policies.
• Troubleshoot technical problems and guide customers through resolution steps.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to the appropriate internal teams when necessary.
• Identify and report trends in customer issues to help improve product and service offerings.
• Contribute to building and maintaining a comprehensive knowledge base.
• Participate in team meetings and training sessions to enhance product knowledge and support skills.
• Maintain a high level of customer satisfaction by demonstrating patience, empathy, and professionalism.
• Adhere to company service level agreements and performance metrics.

Help Desk Analyst

El Segundo, California

Onsite

Contract

$35/hr - $41/hr

A global leader in endoscopy is actively looking for a Help Desk Analyst I to join their dynamic team. This is a 1 year contract with potential to extend or convert, Monday through Friday 9am-5pm, in the El Segundo, CA location.

Join a company that leads the charge in providing advanced endoscopes, surgical instruments, imaging systems , and comprehensive medical equipment and services across the United States. As the Support Analyst one will act as the first point of contact for handling business partners technical support issues. Required Skills & Experience

• Two to four years of IT work experience.

• Demonstrated ability to use troubleshooting skills to resolve inquiries professionally and accurately.

• Solid knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware.

• Solid knowledge of desktop, laptop and thin client hardware.

• Working experience with peripherals such as printers and desk phones.

• Demonstrated strong verbal, written, organization and interpersonal skills.

Desired Skills & Experience

• Familiar with ITIL processes and framework.

• ITIL v3 or 2011 certification a plus.

• Help Desk and/or Desktop Support technical certification a plus.

What You Will Be Doing

• Participate on project and change work.

• Create solution documentation both for internal Service Desk use as well as business partner use.

• Focus of work is phone and deskside support, and resolution of incidents/service requests submitted via Self Service.

• Responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: Heather Davis

Specialization:

• Customer Support / Call Center / Client

Job Description

The role of the Help Desk Analyst is to ensure proper technology operation so that operators can execute our brand efficiently. This includes receiving, prioritizing, documenting, and actively resolving support requests. Problem resolution may involve the use of diagnostic and request tracking tools, as well as require that the individual give remote assistance and personal follow-up.

The person in this role is responsible for providing Gold Standard, first level technical support to all team members in order to maintain day-to-day business continuity. This responsibility covers support for the business systems, including POS and Kitchen applications, multiple hardware and software platforms, data delivery, telecomm and network issues, among others. The person in this role will be responsible for taking ownership of technical issues as reported by Team Members and following through to ensure that the proper solution has been delivered. This person will also need to interface with other groups inside the IT organization for issue escalation and problem management.

Responsibilities:

• Able to quickly analyze a situation and provide/coordinate either a temporary or permanent countermeasure

• Utilize diagnostic utilities to aid in troubleshooting

• Identify and learn appropriate software and hardware used and supported by the organization

• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution

• Perform hands-on repairs, including installing and upgrading software, installing hardware, and configuring systems and applications

• Perform hands-off repairs (via telephone and without dial-in tools), including installing and upgrading software, installing hardware, and configuring systems and applications

• Perform user account administration in various systems

• Image and configure new user workstations and laptops

• Field incoming help requests from team members via help desk tracking tools, telephone and e-mail in a professional manner

• Ensure appropriate attention and escalation of customer problems by documenting the impact to the customer and assigning an appropriate priority and resolution target.

• Create and update knowledge base articles

• Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made. Document what actions were taken through to the final resolution

• Perform post-resolution follow-ups to requests for assistance

• Prioritize and escalate issues (when required) to the appropriate experienced team members, management and/or vendor

• Maintain communication with the escalation groups, regarding issues and their tracking/resolution

• Coordinate warranty repair with approved vendors/partners. Test repairs to ensure problem has been adequately resolved

• Update daily status reports and shift handover reports

• Establish and maintain a helpful positive rapport, efficient working relationship with all levels of management, restaurant teams, and fellow team members

• Must be willing to work holidays, weekends and evenings as required to cover the span of hours that our restaurants are operating.

Qualifications:

• Associate degree or equivalent business/industry training and experience required

• Minimum of 2 years' experience in a technical support role is preferred

• Working Knowledge of basic computer hardware, including desktop PCs, networking equipment, wireless access points, printers

• Knowledge of restaurant POS systems preferred

• Exceptional written and oral communication skills

• Exceptional interpersonal and customer service skills, with a focus on rapport-building, listening capabilities

• Strong documentation skills

• Ability to conduct research into a wide range of technology issues, as required

• Detail oriented with proven analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency, in a high-performance environment

• Experience with desktop and server operating systems including Windows 7/Windows 10 OS

• Knowledge of network basics

• Experience working in a team-oriented, collaborative environment. Ability to present ideas in a team environment

• Highly motivated and self-directed

• Strong analytical skills are required in order to diagnose, troubleshoot, and resolve issues

Desired Skills:

• ITIL, MCP, A+, Network+ certification

• Computer Science degree

• Retail/ Hospitality with multi-unit organization

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference: JN -

• Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week.
• Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
• Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers.
• Demonstrates a highly developed sense of integrity and commitment to customer satisfaction.
• Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone. Using remote control tools assists customers when needed.
• Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed; provides feedback on technical documentation for publication in Knowledge Base.
• Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date/time, or to the customer's satisfaction.
• Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool.
• Anticipates customer needs and proactively identifies solutions.
• Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time.
• Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems.
• Escalates high priority, high impact issues to the internal support teams.
• Adheres to a strongly regimented schedule (start/end times, lunches, breaks, off phone time, etc.).

• Performs additional duties as directed.

• BA/BS degree, preferably in Computer Science, or equivalent experience is preferred
• 3+ years of related Technical Support, Help Desk, or Service Desk experience in an IT setting
• Experience working with a knowledge base or knowledge tool
• Experience using and supporting IP phone systems
• Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone
• Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices
• Experience in a large corporate environment
• KNOWLEDGE SKILLS & ABILITIES:
• Working knowledge of Active Directory
• Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
• Able to work in a team oriented, collaborative environment with a strong customer service focus
• Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment
• Able to build rapport with a variety of personality types and users at all levels
• Able to communicate to and work with senior management and end users
• Strong working knowledge of remote access security techniques and products
• Email architecture, services and protocols, Outlook configurations
• Citrix, VPN Client and Web
• Familiarity with Blackberry, iPhone, Android, and airCard/hotspot mobile devices TCP/IP, internet, intranet, Cisco VPN and firewall technologies
• Exposure to or knowledge of ITIL practices
• Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.

Help Desk Analyst (2nd Shift)

Job Description

Summary

Jeffer Mangels Butler & Mitchell LLP (JMBM) is a results-driven law firm with a relentless focus on client satisfaction. It is through this focus that our work has a purpose and develops into a passion. We take pride in providing our clients with the results they deserve. If you thrive in an environment where your colleagues' defining characteristics are achievement, adaptability, initiative, professionalism, and resourcefulness, the culture at JMBM will prove rewarding.

The Help Desk Analyst will have the appropriate technical expertise to work with all levels of Firm personnel and outside service companies to install, maintain, repair and/or upgrade IT hardware or software. In addition, for end users requesting technical service and support, this person will work towards maximizing productivity by providing exceptional user support across the LAN and WAN environments. They will be responsible for providing a solution, responding to urgent requests with a certain degree of calm and confidence, and escalating, when necessary, in order to meet the Firm's needs.

Essential Duties

• Provide remote support and visit floor locations in order to install, troubleshoot, maintain and support IT applications and equipment, such as laptops, desktops, mobile devices, printers, monitors, telephones, etc.
• Harness communication skills to respond to all daily requests for IT technical service and support whether via phone, email, voicemail, in-person or via ticket notification.
• Create and update tickets for incident lifecycle tracking, follow-up and root cause resolution, meeting SLA agreements, and standard performance metrics.
• Display the highest level of customer service, interpersonal skills and professionalism by responding to customer needs in a timely and supportive manner, without delay.
• Work with IT leadership and colleagues in the Los Angeles, San Francisco and Orange County offices for daily operations, Firm wide projects and initiatives.
• Demonstrate a unique blend of technical and customer service skills with a professional and pleasant personality.
• Communicate effectively with good listening skills and readily identify with the needs of the customer.
• Contribute to and update the solutions knowledge base, evaluating and reporting trends.
• Maintain knowledge of the Firm's policies and procedures and Firm-supported technologies, while being aware of current industry trends and technologies.
• Setup and maintain multimedia and video conferencing systems for internal/external meetings.

• Minimum 1-2 years' experience working in a Help Desk or Desktop Support role
• Associate/Bachelor's degree in a related technical field or equivalent work experience
• Microsoft Windows operating systems, Office 365, iManage, Active Directory.
• Computer hardware maintenance and repair
• Capacity to lift and move equipment up to 30 lbs. and is required to stoop, kneel, crouch or crawl in confined areas
• Available to work after-hours and overtime as needed
• Participate in the 24x7 weekend IT On-Call program, once out of every five weekends.