42,321 Support Role jobs in the United States

We are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to our internal teams and external clients. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues, ensuring smooth and efficient use of technology within the organization. You will play a key role in delivering exceptional service and ensuring that all technical support inquiries are handled in a timely and professional manner.

Key Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
• Respond to queries and requests for assistance, guiding users through step-by-step solutions.
• Troubleshoot technical issues related to computers, printers, networking, and peripherals.
• Install, configure, and maintain software, hardware, and network systems.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
• Maintain knowledge of company systems and technologies to provide effective solutions.
• Provide end-user training on basic IT functions, software, and tools.
• Collaborate with other IT teams to ensure smooth integration of systems and software.
• Participate in system updates, patches, and routine maintenance.
• Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
• Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.

Required Skills and Qualifications:
• Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
• Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles.
• Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues.
• Communication: Excellent verbal and written communication skills to effectively assist users with technical problems.
• Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests.
• Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure.
• Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system.
• Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals.

Benefits :
• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)

Job Title: Help Desk/Desktop Support Specialist
Duration: 4 months
Location: Richmond, VA
Interview Type: Web Cam Interview Only
Work Arrangement: Onsite
Note:

• Candidate must agree to working onsite if hired.

Job Description:
Seeking an innovative Help Desk/Desktop Support Specialist in Richmond, Virginia. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services.
The client is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia. This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we'd love to have you join us!
What you will do:

• Help resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
• Maintain an inventory of agency software and hardware.
• Work with VITA to manage the refresh process in order to take advantage of equipment upgrades.
• Provide security for file shares and other applications.

What the ideal candidate must possess:

• At least one year of experience providing helpdesk and desktop support.
• A strong work ethic and exceptional customer service skills.
• Demonstrated experience with PCs, laptops, tablets and other hardware.
• Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
• Detailed experience with Microsoft Office and application support.
• Demonstrated skills with supporting remote users.
• Working knowledge of help desk ticketing systems.
• Basic understanding of computer networking.
• Troubleshooting skills with ability to resolve problems quickly and thoroughly.
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
• Good oral communications skills with the ability to interact with all levels of agency personnel.
• Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Required/Desired Skills:

• Helpdesk and desktop support - Required
• Hardware support (PCs, laptops, tablets, printers, scanners, monitors) - Required
• Microsoft Windows 10 and 11 - Required
• Microsoft Office 365 Support - Required
• Remote user support - Required
• Basic computer networking knowledge - Required
• Experience supporting Client multifunction hardware - Highly Desired
• Experience with VITA systems or processes - Highly Desired
• Client and/or Dell certification - Highly Desired
• A+ certification - Highly Desired

Description
We're looking for a reliable and customer-focused Help Desk / Desktop Support Specialist to join our Full-Time Engagement Professionals Division. In this role, you'll be the go-to person for resolving technical issues and supporting day-to-day technology needs across the organization. You'll work closely with end-users to troubleshoot problems, manage systems, and keep the IT operations running smoothly.
As an employee of Robert Half, you can build a fulfilling career working on diverse and challenging engagements that leverage your current skills and experiences and help you develop new ones. You can also work with our global consulting firm and learn from industry subject matter experts developing innovative customer solutions.
The compensation package will include Base Salary + Comprehensive Benefits Package: Medical, Dental, Vision, 401(k) plan, Choice Time Off (CTO), Short/Long Term Disability, Life Insurance, ADD Insurance, Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Tuition reimbursement, Employee Assistance Program (EAP), Commuter Benefits, Discount mall, Pet and Legal insurance, and identity theft protection, and paid every hour that you work.
Requirements
What You'll Do
+ Provide hands-on support for desktops, laptops, mobile devices, and peripherals.
+ Troubleshoot and resolve issues related to Windows OS, Microsoft 365, VPNs, and remote access.
+ Lead or assist in Windows 11 migration projects, including planning, deployment, and post-migration support.
+ Manage user accounts and permissions using Active Directory and Azure AD.
+ Install, configure, and maintain hardware and software across the organization.
+ Track and resolve support requests using tools like ServiceNow or Jira.
+ Assist with onboarding and offboarding, including device setup and access provisioning.
+ Work with infrastructure and cybersecurity teams to escalate and resolve more complex issues.
+ Maintain accurate records of IT assets and ensure compliance with internal policies.
What We're Looking For
+ 4+ years of experience in IT support or desktop support.
+ Proven experience supporting Windows 11 environments and participating in migration projects.
+ Solid understanding of Windows 10/11, macOS, and Microsoft 365.
+ Hands-on experience with Active Directory, Azure AD, and basic networking (TCP/IP, DNS, DHCP).
+ Familiarity with remote support tools such as TeamViewer, AnyDesk, or SCCM.
+ Strong troubleshooting skills and the ability to communicate clearly with non-technical users.
+ Comfortable working independently and managing multiple priorities.
+ Associate's degree in IT or a related field, or equivalent experience. Certifications like CompTIA A+, Network+, or Microsoft MCP are a plus.
Bonus Skills We Value
+ Awareness of endpoint security tools and practices (antivirus, MFA, phishing prevention).
+ Experience supporting users in cloud-based environments like Microsoft 365 or Google Workspace.
+ Familiarity with mobile device management platforms (Intune, JAMF).
+ Basic scripting knowledge (PowerShell or Bash) for automation and efficiency.
+ A strong customer service mindset and the ability to stay calm under pressure.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available including medical, vision, dental, life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. The amount of Choice Time Off (CTO) received varies based on years of service and is pro-rated based on the hours worked per week. A new FTEP employee earns up to 13 days of CTO and up to 10 paid holidays per calendar year. Learn more at roberthalfbenefits.com/Resources.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Essential Duties and Responsibilities:

• Technical Support: This will involve extensive phone interaction with customers to diagnose field problems and provide instructions to correct them. Availability and rapid response will be required. Good listening and oral communication skills must be used to efficiently extract relevant information from the caller, which will lead to proper diagnoses and accurate instructions to address the situation.
• Manage RMA Process: Orchestrate the entire RMA process from initiation to closure. This includes providing authorization to return products, evaluation and failure analyses of returns, determination of warranty or non-warranty, pricing, and receipt of PO from the customer, and managing process through the closure of RMA record. Also, periodic reports should be provided to management documenting all RMA activity. Additional requirements will include providing trend analysis reports to management to identify warranty costs, product quality issues, training needs, and potential design problems.
• Customer Training: Under the direction of the Training Coordinator, provide product training to customers for ACCUTROL products and services.
• Manage Database: Manage database in conjunction with regional operations people by maintaining and updating information as often as necessary. This will involve entering field-generated reports and sending updates to regional operations people. Also to track updates made by the engineering department.
• Field Service and Operations Support: When required, travel to customer sites to support system or product startup activities, system troubleshooting, or other related activities.
• Manufacturing and Engineering Support: Provide support to the manufacturing and engineering departments as required by supervisor.

Education and/or Experience:

• A 2-year technical degree is desired, and 3+ years of related experience will be considered.
• Strong computer skills required.
• Knowledge of the HVAC building automation industry is a plus.

Interpersonal Skills

Excellent verbal and written and communication skills are essential for this position. Must be able to work well under pressure and maintain a professional demeanor, even when dealing with difficult customers. Must also possess good management and data collection skills with a high sense of urgency in dealing with resolving customer problems.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Technical Support Specialist

Job Summary:
A Technical Support Specialist provides technical assistance and support for incoming queries and issues related to software/firmware and hardware on Agiliti hospital beds, surfaces and support products. The Technical Support Specialist will troubleshoot and resolve and dispatch for both external and internal customer problems, ensure high levels of customer satisfaction, and contribute to improving overall support processes.

Key Responsibilities:

• Provide technical support via phone, email, chat, or in-person interactions.
• Diagnose and troubleshoot software and hardware issues for customers and internal employees.
• Guide users through step-by-step problem-solving processes.
• Document all customer interactions, solutions, and follow-up actions as appropriate.
• Liaison with Engineering for higher level solutions to customer issues.
• Assist in supporting documentation for field notifications.
• Identify patterns in technical issues and suggest improvements to support processes and documentation.
• Stay up-to-date with the latest troubleshooting techniques, and company product developments.

Required Qualifications:

• An associate degree in electronics, mechanical engineering, or biomedical equipment technology. Alternative qualifications include Equivalent military training or Certified Biomedical Equipment Technician (CBET).

• Strong knowledge of Windows and Microsoft Office.
• Experience with troubleshooting medical devices in regards to hardware and test operations.
• Excellent verbal and written communication skills.
• Outstanding listening and collaboration skills.
• Demonstrates strong problem-solving and troubleshooting abilities.
• Ability to work independently and as part of a team in a fast-paced environment.
• Extensive knowledge of all aspects of supported equipment and quality control procedures.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Ability to lift up to 40 pounds and work on equipment at floor level.

Preferred Qualifications:

• Previous experience in a customer service-oriented technical role.

Work Environment:

• Office-based work location.
• May require occasional on-site visits or travel for technical support and training needs.
• Rotational shifts or on-call availability may be required.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact

Primary Job Location:

Corporate MN

Additional Locations (if applicable):

Job Title:

Technical Support Specialist

Company:

Agiliti

Location City:

Eden Prairie

Location State:

Minnesota

Pay Range for All Locations Listed:

$60,802.85 - $97,305.79

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We're looking for an experienced, curious, and collaborative Technical Support Specialist (TSS) who can hit the ground running with minimal direction and help shape the future of our Support organization.

This is not your typical support role. As a Technical Support Specialist, you'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You'll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions.

If you're the kind of person who thrives in fast-paced environments, loves solving puzzles, and you're sharing feedback, spotting gaps, and constantly looking for better ways to serve our customers, this is the role for you!
Why Join Us

This role is a chance to deepen your technical skills, expand your influence, and help shape a fast-moving team that's redefining what great support looks like. You won't just be answering tickets - you'll be helping build the future of how we support customers.
What will I be doing?
Customer-Facing Work & Team Collaboration

• Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.
• Experience in chat, email, and/or video-based customer support.
• Display strong communication skills-able to break down complex topics for non-technical users.
• Provide a consultative approach to customer interactions, proactively identifying ways to help users succeed.
• Ability to support 60-70 customers per week, providing efficient and meaningful support.
• Take ownership of complex customer questions across our suite of products - from first contact to final resolution.
• Confidently diagnose, reproduce, and troubleshoot technical issues (APIs, webhooks, SDKs, and more).
• Navigate ambiguity using structured thinking, creativity, and a strong product mindset.
• Act as a mentor providing feedback, initiating upskilling, and modeling best practices.
• Coach peers through tough tickets while flagging trends that impact Support.
• Share insights and improvements to help evolve how our team supports customers and collaborates internally.

What skills do I need?

• Technical Support Experience. You've spent 3-5 years in customer support , with 1-2 years in SaaS, B2B, or complex product environments. You know what good support looks like and what it takes to deliver it.
• Technically Fluent. You're confident in navigating APIs, debugging workflows, and digging into systems to get to the root of an issue.
• A Confident Communicator. You explain technical topics in simple, human language and can shift tone based on the situation.
• Self-Directed. You plan your workload based on urgency and impact. You don't wait for someone to assign you tasks - you find the work that matters and do it.
• Curious + AI-Passionate. You're excited about the role AI plays in customer support and you stay informed on new tools, features, and workflows (specifically our AI Agent Fin).
• A Team Player & Coach. You uplift others through mentorship, thoughtful feedback, and by modeling the behaviors that make a high-performing team.

Bonus skills & attributes

Bonus points if you have:

• Experience using Intercom, or similar SaaS platforms.
• Comfort with tools like GitHub, logging platforms, or browser dev tools.
• Experience writing or maintaining self-serve documentation, macros, or AI prompts.
• A passion for teaching, mentoring, or leveling up others in your team.
• Previous experience in a fast-growing startup environment.

You'll Thrive Here If You:

• Are passionate about leveraging AI to enhance support experiences and drive team performance.
• See support as an exciting opportunity to solve daily customer related puzzles.
• Like finding ways to work smarter, not just harder.
• Are hungry to learn, iterate, and help build something great.
• Are excited by ownership, accountability and feedback-you don't just do the work, you shape how it's done, and are ok with sharing both constructive feedback & kudos about it.

Benefits

We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is 62,000 - 74,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Is this role not quite what you're looking for? Join our Talent Community to stay connected with us.

ABOUT US:

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always-available, and ready to take action. Power better support, sales and operations - with way less effort. Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie's List, HomeAdvisor and Handy) to over $1.5B in revenue.

Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful. We're backed by top investors including Founder Collective, Homebrew and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We're moving fast, and the numbers speak for themselves:

- Partnered with enterprise brands like Google, AAA, Ro, Coursera

- Raised $2M (top tier investors including Emergence & Homebrew)

- Completed 250MM+ calls

- Driven 5B revenue for customers

- Scaled to # ARR

- Built amazing NYC (NoMad) in office culture

ABOUT THE ROLE:

Join Regal to build a world-class support experience with our growing customer success team! In this role, you will respond to and resolve customer tickets with Regal's event-driven communications platform.

RESPONSIBILITIES:

• Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
• Resolve a wide range of inquiries - end-user training, integration debugging, and bug resolution - to drive product adoption and customer satisfaction
• Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
• Own support ticketing and knowledge infrastructure to deliver a world-class support experience
• Participate in hiring and onboarding future support engineers as the growth of the business demands

ABOUT YOU:

• 1-2+ years of experience in a technical support role
• Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
• Experience identifying collaboration and escalation resources in a fast-paced environment
• Experience providing the right level of context when partnering with others to resolve customer issues
• Methodical, critical thinker who can understand customer needs, dissect technical requirements, and deliver crisp resolutions

BENEFITS & PERKS:

• We care about your health!
• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year
• We care about future you!
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits
• We care about connection!
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation
• & more to come!

60,000 - 80,000 a year

The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal.io offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer

POSITION LOCATION & OFFICES:

This position is only available in New York City.

POSITION LOCATION & OFFICE DETAILS:

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.

*If you think you're missing relevant experience but you're hungry and a fast learner (and can prove it), we want to hear from you!

About the role

Ultimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.

The ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing "white glove" customer service. We are looking for someone hungry to grow and learn.

Job Responsibilities

• Think on your feet and resolve problems quickly
• Answer phone calls and respond to emailed tickets keeping the SLA
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
• Maintain documentation for products and training
• Troubleshoot technical problems in Windows and SQL Server
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls

Required Skills

• Experience with PC Hardware troubleshooting
• Strong written, telephone, and personal communication skills
• Excellent Customer Service soft skills and the ability to build and maintain customer relationships
• Growth Mindset - Always Learning
• Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
• Experience with Network Protocols, Switches, and Firewall configuration

What we Offer

• 3 Weeks of PTO, Holidays, and Paid Volunteer Day
• Generous Medical, Dental, and Vision plans with low premiums
• Paid Parental Leave
• Company Sponsored Life Insurance
• 401k with Company Match

Salary: $20-25 per hour, depending on experience
Location: On-site, Charlotte, NC

#LI-onsite

#LI-Onsite

#LI-Onsite

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes - from quirky cheese shops to family-run jewelry stores - with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!

Technical Support Specialist

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

The Opportunity:

CACI is seeking a Technical Support Specialist to join our team in Chantilly, Virginia, supporting a large Department of Defense (DoD) program. This role is based on-site at the Program Management Office (PMO) and requires a full-time, Monday-Friday presence. The selected candidate will receive initial training to become proficient in supporting proprietary IT systems unique to our government customer. Candidates with an active Top Secret clearance are strongly preferred; however, highly qualified applicants without a clearance may be considered for sponsorship.

Responsibilities:

• Work onsite in a team environment providing professional level technical support to remote users

• Successfully resolve user techncial issues in a professional and timely manner.

• Successfully complete initial training on the program's proprietary IT systems.

• Learn and actively utilize the support ticketing system.

• Access Active Directory to reset passwords and access issues.

• Add laptops to domains and image/deploy government laptops.

• Assist with asset management by assisting with the upkeep of the laptop and printers provided to the user and keeps inventory of government assets.

• Prepare IT equipment to be shipped to program users in the field.

• Maintain accurate documentation of support activities.

• Deliver professional, customer-focused service to end users and program leadership.

• Other related duties as assigned

Qualifications:

Required:

• Active DoD Top-Secret Clearance highly desired (highly qualified applicants without a clearance may be considered for sponsorship.

• Ability to work on-site at program location five (5) days a week

• High school diploma or equivalent; Associate degree in IT or related field preferred.

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Demonstrated ability to learn new technologies and adapt to changing requirements.

• Exhibit excellent verbal and written communication skills to respond to users via email, phone, and messaging services.

• Possess knowledge of cloud computing concepts and platforms, such as Microsoft Office 365, and a basic understanding of networking concepts.

• Technical proficiency with computer hardware, common software applications, and troubleshooting techniques.

• Typically requires an Associate's degree or similar technical training, and at least two years of related experience.

Desired:

• A+ Certificate, Security+ Certificate.

• Software knowledge/experience with Active Directory, VPN troubleshooting.

• Relevant certifications such as CompTIA A+, Sec+, Microsoft certifications

___

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here. (

___

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI's government contract for the work location?

Minimum Req uired Hourly Wage:

$27.63

There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here ( .

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.