19,153 Support Roles jobs in the United States

• CVS Health has a powerful purpose – “Helping people on their path to better health.”
• To enable this purpose, we have several initiatives, existing and new, that are re-inventing pharmacy and enabling better health outcomes.
• PPE is provided.
• Flexible part-time are available
• Mileage will be reimbursed from Clinic to clinic

• Full, active and unrestricted license as a registered nurse in a state, territory or commonwealth of the United States or District of Columbia.

We are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to our internal teams and external clients. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues, ensuring smooth and efficient use of technology within the organization. You will play a key role in delivering exceptional service and ensuring that all technical support inquiries are handled in a timely and professional manner.

Key Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
• Respond to queries and requests for assistance, guiding users through step-by-step solutions.
• Troubleshoot technical issues related to computers, printers, networking, and peripherals.
• Install, configure, and maintain software, hardware, and network systems.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
• Maintain knowledge of company systems and technologies to provide effective solutions.
• Provide end-user training on basic IT functions, software, and tools.
• Collaborate with other IT teams to ensure smooth integration of systems and software.
• Participate in system updates, patches, and routine maintenance.
• Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
• Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.

Required Skills and Qualifications:
• Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
• Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles.
• Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues.
• Communication: Excellent verbal and written communication skills to effectively assist users with technical problems.
• Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests.
• Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure.
• Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system.
• Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals.

Benefits :
• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)

We are seeking a reliable and customer-focused Help Desk Support Specialist to provide technical assistance and support to our internal teams and external clients. In this role, you will troubleshoot, diagnose, and resolve hardware and software issues, ensuring smooth and efficient use of technology within the organization. You will play a key role in delivering exceptional service and ensuring that all technical support inquiries are handled in a timely and professional manner.

Key Responsibilities:
• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and networking problems.
• Respond to queries and requests for assistance, guiding users through step-by-step solutions.
• Troubleshoot technical issues related to computers, printers, networking, and peripherals.
• Install, configure, and maintain software, hardware, and network systems.
• Escalate unresolved issues to higher-level support teams or vendors as necessary.
• Document all support requests, solutions, and system configurations in a ticketing system (e.g., Zendesk, ServiceNow, etc.).
• Maintain knowledge of company systems and technologies to provide effective solutions.
• Provide end-user training on basic IT functions, software, and tools.
• Collaborate with other IT teams to ensure smooth integration of systems and software.
• Participate in system updates, patches, and routine maintenance.
• Monitor and track service requests and ensure that all issues are resolved within established service level agreements (SLAs).
• Keep up-to-date with the latest technology trends and assist with improving internal IT processes and procedures.

Required Skills and Qualifications:
• Experience: 1-2 years of help desk or technical support experience (entry-level candidates with relevant training may be considered).
• Technical Knowledge: Familiarity with common operating systems (Windows, macOS, Linux), office productivity software (Microsoft Office, Google Workspace), and basic networking principles.
• Problem-Solving: Strong diagnostic skills and the ability to troubleshoot hardware, software, and network issues.
• Communication: Excellent verbal and written communication skills to effectively assist users with technical problems.
• Customer Service: Proven ability to deliver high-quality customer service and maintain a positive, professional demeanor when handling support requests.
• Organizational Skills: Ability to manage multiple support requests, prioritize tasks, and work under pressure.
• Attention to Detail: Precision in documenting technical issues and solutions in the ticketing system.
• Team Collaboration: Ability to work effectively as part of a team and collaborate with other IT professionals.

Benefits :
• Competitive salary
• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick days, holidays)
• Retirement plan (e.g., 401k)
• Professional development opportunities
• Remote work options (if applicable)

A leading auto insurance company based in Smyrna, GA is seeking a Help-Desk Support Specialist for a full-time, hybrid opportunity. This role is perfect for someone looking to join a fast-paced IT team and be able to work with highly skilled team members. Candidates will be on-site 4 days/week.

This is a great opportunity for someone who enjoys solving problems and wants to grow their IT career. In this role, you will be the first point of contact for troubleshooting, handling tickets, and maintaining user accounts. The ideal candidate will have experience with Active Directory, Office 365, and Jira. You will play a key part in helping the teams stay productive and connected to customers with reliable IT support.

Required Skills & Experience
• 4+ years of experience in a help-desk technician or similar role
• Direct experience with Active Directory
• Experience with Jira or a similar ticketing system
• 4+ years with Office 365
What You Will Be Doing
Daily Responsibilities
• Hands-On troubleshooting
• Manage user accounts, permissions, and security groups within Active Directory
• Track and resolve support requests through Jira
The Offer
Salary: $70,000
You will receive the following benefits:
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)

Applicants must be currently authorized to work in the US on a full-time basis now and in the future. No sponsorship is available.

Posted by: Nia Kherani

Specialization :

• Technical Support

Overview

GovCIO is actively seeking a dedicated Help Desk Support Specialist to assist with a legacy application for the Department of Veteran Affairs (VA). This is a full-time remote position that offers the opportunity to make a meaningful impact on the operations of Veteran Affairs.

Key Responsibilities

• Resolve help desk tickets received from end users, ensuring timely and effective solutions.

• Interact professionally and empathetically with end users.

• Escalate complex issues to VA stakeholders as necessary.

• Develop, review, and maintain help desk processes, knowledge artifacts, and relevant documentation.

• Collaborate with project team members to align help desk operations with evolving product features.

• Generate help desk reports and maintain content on SharePoint sites.

• Plan and coordinate end user/help desk training sessions.

• Work closely with the Project Manager, developers, and IT staff to ensure seamless day-to-day operations.

• Provide updates and escalate issues to the Project Manager when needed.

• Create actionable reports based on logged metrics for customer service and web analytics.

• Oversee the suspended-user process, ensuring effective tracking and management.

• Provide support from 8 a.m. to 5 p.m. (Eastern Time) Monday through Friday, excluding Federal Holidays.

Required Skills & Qualifications:

• Bachelor's degree or 2-5 years of relevant experience.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Strong organizational skills and ability to work independently.

• Comprehensive understanding of help desk and ticketing systems, specifically ServiceNow.

• Excellent communication skills for effective interaction with end users and stakeholders.

• Customer-focused approach to problem-solving, ensuring user satisfaction.

• Experience working collaboratively with cross-functional teams including project managers and IT staff.

• Dependable availability during designated support hours to ensure prompt responses and resolutions.

• At least 2 years of experience in public-facing help desk roles or similar.

• Five years of total professional experience.

Preferred Skills & Qualifications:

• Possession of VA clearance (Public Trust) and access.

• Knowledge of VA organizational structures and operational processes.

• Bachelor's Degree or equivalent experience.

Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance.

Company Overview

At GovCIO, we are a team of transformers passionate about enhancing government IT. Every day, we strive to deliver innovative IT services and solutions that improve how government agencies operate. We believe in the importance of great people to drive our mission forward. Join us and become a vital part of changing the landscape of government IT.

Equal Opportunity Employer: GovCIO is an Equal Opportunity Employer and welcomes applications from all qualified candidates regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Posted Salary Range: USD $50,000.00 - USD $60,000.00 /Yr.

Location: US-Remote

ID: 2025-6460

Category: Information Technology

Position Type: Full-Time

Responsibilities Stabilis Professional Services is looking for a Help Desk Support Specialist for our client in GA. This is an Onsite position. Job Summary: Managing and triaging incidents and requests through ServiceNow, providing daily support to both walk-in and remote users. The ideal candidate will possess excellent soft skills and thrive in a challenging user environment. Key Res.

• Collect and analyze data to provide technical resolutions
• Provide remote troubleshooting support for break/fix issues
• Provide escalation and status updates to government customers
• Provide technical support for enterprise projects that affect Service Desk workflows
• Resolve daily battle rhythm tasks
• Track all work using the Remedy ticketing system
• Utilize the mature knowledge database to assist customers
• Other duties as assigned

Requirements

Education/Training:  

• High School diploma required
• Associate’s Degree in relevant technical/scientific discipline preferred
• Must have, or obtain within 90 days of start date, a current DoD 8570 IAT Level II certification (ex: Security+)

Experience:

• 3+ years of professional experience in the required task area 

Security:

• Must be a US citizen

• Candidate must be in possession of a minimum DoD issued Secret Clearance

Physical Requirements:

• Able to occasionally reach with hands and arms
• Prolonged periods of computer screen use, while sitting or standing at a desk
• Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.)
• Able to safely lift and carry up to 20 pounds at a time

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Salary: $56,000 - 65,000

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.