22 Support Roles jobs in Carpinteria
Systems Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Assist in providing user support and training for hospital information system applications related to patient care.
QUALIFICATIONS
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
LEVEL OF EDUCATION
Minimum:
Preferred: Bachelor's Degree
CERTIFICATIONS, LICENSES, REGISTRATIONS
Minimum: Preferred:
TECHNICAL REQUIREMENTS
Minimum: Exposure to information systems techniques and procedures. Preferred: Allscripts Sunrise Clinical Manager or other electronic medical record (EMR) systems experience.
YEARS OF RELATED WORK EXPERIENCE
Minimum: 2 years experience in healthcare. Experience as a super-user of clinical applications and/or EMR.
Preferred:
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.
Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.
Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
If you're already a Cottage Health employee, please apply on this link only.
CH Corporate Applications, Full Time Regular, 8 Hours, Day Shift, Cottage Health
IT Support Specialist
Posted 14 days ago
Job Viewed
Job Description
Benefits include 11+ days per year of paid time off, health insurance options, and a 401k for full time Team Members, plus a Team Member discount. Work schedules are flexible per the needs of the business. And we are closed on Sunday.
Summary: The IT Support Specialist is responsible for providing hardware and software technical support to all team members within the organization. They are also responsible for helping to maintain the company's computer systems and networks. The role requires a mix of technical expertise, problem-solving skills, and excellent communication abilities.
Responsibilities:
1. Logging, managing, and maintaining support requests.
2. Identify, diagnose, and resolve problems for users of all company computer software and hardware, network devices, and effectively communicating throughout the entire process.
3. Installation, Configuration, and Maintenance of desktops, notebooks, peripherals, and POS equipment such as scales, printers, and payment processing devices.
4. Installation, configuration, and maintenance of networking equipment such as switches, routers, and simple cabling.
5. Maintain inventory of hardware, software, and applications.
6. Software Testing, Installation, Configuration, and Maintenance
7. Contribute to and maintain documentation of hardware, software, configurations, systems.
8. Provide one-on-one end-user training as needed.
9. Any other tasks and duties as assigned.
Qualifications
1. 2+ years recent computer, server, and network troubleshooting experience (A+ certification or similar preferred)
2. Must be resourceful and able to take initiative in a dynamic environment.
3. Ability to effectively and efficiently troubleshoot technical problems.
4. Advanced knowledge of current Microsoft desktop and server operating systems
5. Advanced knowledge of computer and server hardware
6. Familiarity with basic network troubleshooting
7. Professional customer service skills
8. Strong written and oral communication skills
9. Proficient with Microsoft Office and Google Workspace.
10. Basic knowledge of computers, cabling, networking, communication, and help desk support is needed.
Physical, Travel, and Other Requirements
1. The position is based in Ventura, CA, but will require 20% - 25% travel to stores in the Southern California and Central Coast regions.
2. Must be able to lift and move equipment up to 50 pounds.
3. Must be available for work on the weekends
Product Support Specialist
Posted 21 days ago
Job Viewed
Job Description
Umbra builds next-generation space systems that observe the Earth in unprecedented fidelity.
Our mission: Deliver global omniscience.
To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, where, and how fast. Umbra provides easy access to the highest quality commercial satellite data available, which is an indispensable tool for the growing number of organizations monitoring the Earth. We empower our customers to create solutions that inform, inspire, and address our planet's most pressing needs. We're helping to create a brand-new industry that has never meaningfully existed before.
Umbra is seeking an organized and proactive Product Support Specialist to join our Remote Sensing business unit. This role is essential to the smooth and effective operation of the Product team, with responsibilities including managing product support workflows, triaging technical issues, maintaining documentation, and enhancing the overall product experience for internal stakeholders and customers.
You'll collaborate closely with Product team members, Business Development, Engineering, Operations, and Customers to continuously improve internal product processes and deliver an exceptional product experience. This position plays a critical role in scaling the product team's impact, enabling faster issue resolution, stronger cross-functional collaboration, and more efficient product delivery, helping Umbra deliver high-value, high-quality remote sensing products to a global customer base.
Our aim is to hire this position to work in Umbra's Santa Barbara, CA or Arlington, VA office.
Key Responsibilities
-
Act as the first line of response for inbound product support requests.
-
Triage and track issues, escalate to Engineering, Operations, or Product as needed, and ensure timely resolution and communication.
-
Maintain and update product documentation, FAQs, and internal knowledge bases.
-
Help track recurring bugs or customer pain points and surface insights to the product team.
-
Assist with internal operations and engineering including product feature requirements definition, product backlog hygiene, product development progress reporting, and product development blocker removal.
-
Support new product feature launches with checklist coordination, internal comms, and documentation updates.
-
Assist Product Team with customer training preparation and documentation.
-
Continuously identify ways to improve the efficiency and visibility of the product support process.
-
Flexible Time Off, Sick, Family & Medical Leave
-
Medical, Dental, Vision, Life, LTD, STD (employer funded)
-
Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
-
401k with 3% non-elective company contribution
-
Stock Options
-
Free Parking
-
Free lunch daily in office
Umbra is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Employment Eligibility Verification
In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.
ITAR/EAR Requirements
This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C. § 1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S. Department of Commerce as applicable.
Pay Transparency
This job posting may cover multiple career levels. To ensure greater transparency, we provide base salary ranges for all roles, regardless of location. Our standard pay ranges are based on the role's function and level, benchmarked against similar growth-stage companies. Compensation may vary based on geographical location, as certain regions may have different cost-of-living factors. The final offer will also be influenced by the candidate's skills, responsibilities, and relevant experience.
Compensation Range
The Compensation Range for this role is $65,000 - $80,000 DOE.
Required Qualifications
-
One or more years of experience in a customer-facing support or product operations role, ideally in a geospatial, aerospace, or tech company.
-
Proficiency with support platforms and CRM tools (e.g., HubSpot, Jira, Confluence).
-
Strong organizational skills with attention to detail and follow-through.
-
Excellent written and verbal communication skills, especially in technical or semi-technical contexts.
-
Comfortable collaborating across multiple teams (Engineering, Operations, Product, Business Development and Customers).
Desired Qualifications
-
Familiarity with geospatial and satellite imagery workflows.
-
Experience with synthetic aperture radar (SAR) or other remote sensing technologies.
-
Basic experience working with APIs and understanding data delivery pipelines.
-
Experience supporting government or commercial clients in a technical product environment.
Product Support Specialist

Posted today
Job Viewed
Job Description
Our mission: Deliver global omniscience.
To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, where, and how fast. Umbra provides easy access to the highest quality commercial satellite data available, which is an indispensable tool for the growing number of organizations monitoring the Earth. We empower our customers to create solutions that inform, inspire, and address our planet's most pressing needs. We're helping to create a brand-new industry that has never meaningfully existed before.
Umbra is seeking an organized and proactive **Product Support Specialist** to join our Remote Sensing business unit. This role is essential to the smooth and effective operation of the Product team, with responsibilities including managing product support workflows, triaging technical issues, maintaining documentation, and enhancing the overall product experience for internal stakeholders and customers.
You'll collaborate closely with Product team members, Business Development, Engineering, Operations, and Customers to continuously improve internal product processes and deliver an exceptional product experience. This position plays a critical role in scaling the product team's impact, enabling faster issue resolution, stronger cross-functional collaboration, and more efficient product delivery, helping Umbra deliver high-value, high-quality remote sensing products to a global customer base.
**Our aim is to hire this position to work in Umbra's Santa Barbara, CA or Arlington, VA office.**
**Key Responsibilities**
+ Act as the first line of response for inbound product support requests.
+ Triage and track issues, escalate to Engineering, Operations, or Product as needed, and ensure timely resolution and communication.
+ Maintain and update product documentation, FAQs, and internal knowledge bases.
+ Help track recurring bugs or customer pain points and surface insights to the product team.
+ Assist with internal operations and engineering including product feature requirements definition, product backlog hygiene, product development progress reporting, and product development blocker removal.
+ Support new product feature launches with checklist coordination, internal comms, and documentation updates.
+ Assist Product Team with customer training preparation and documentation.
+ Continuously identify ways to improve the efficiency and visibility of the product support process.
+ Flexible Time Off, Sick, Family & Medical Leave
+ Medical, Dental, Vision, Life, LTD, STD (employer funded)
+ Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
+ 401k with 3% non-elective company contribution
+ Stock Options
+ Free Parking
+ Free lunch daily in office
**Umbra is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.**
**Employment Eligibility Verification**
In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.
**ITAR/EAR Requirements**
This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C. § 1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S. Department of Commerce as applicable.
**Pay Transparency**
This job posting may cover multiple career levels. To ensure greater transparency, we provide base salary ranges for all roles, regardless of location. Our standard pay ranges are based on the role's function and level, benchmarked against similar growth-stage companies. Compensation may vary based on geographical location, as certain regions may have different cost-of-living factors. The final offer will also be influenced by the candidate's skills, responsibilities, and relevant experience.
**Compensation Range**
The Compensation Range for this role is $65,000 - $80,000 DOE.
**Required Qualifications**
+ One or more years of experience in a customer-facing support or product operations role, ideally in a geospatial, aerospace, or tech company.
+ Proficiency with support platforms and CRM tools (e.g., HubSpot, Jira, Confluence).
+ Strong organizational skills with attention to detail and follow-through.
+ Excellent written and verbal communication skills, especially in technical or semi-technical contexts.
+ Comfortable collaborating across multiple teams (Engineering, Operations, Product, Business Development and Customers).
**Desired Qualifications**
+ Familiarity with geospatial and satellite imagery workflows.
+ Experience with synthetic aperture radar (SAR) or other remote sensing technologies.
+ Basic experience working with APIs and understanding data delivery pipelines.
+ Experience supporting government or commercial clients in a technical product environment.
Product Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Umbra builds next-generation space systems that observe the Earth in unprecedented fidelity.
Our mission: Deliver global omniscience.
To stay ahead of climate change, geopolitical risk, and other major crises and issues, we need a global understanding of what is changing, where, and how fast. Umbra provides easy access to the highest quality commercial satellite data available, which is an indispensable tool for the growing number of organizations monitoring the Earth. We empower our customers to create solutions that inform, inspire, and address our planet’s most pressing needs. We’re helping to create a brand-new industry that has never meaningfully existed before.
Umbra is seeking an organized and proactive Product Support Specialist to join our Remote Sensing business unit. This role is essential to the smooth and effective operation of the Product team, with responsibilities including managing product support workflows, triaging technical issues, maintaining documentation, and enhancing the overall product experience for internal stakeholders and customers.
You’ll collaborate closely with Product team members, Business Development, Engineering, Operations, and Customers to continuously improve internal product processes and deliver an exceptional product experience. This position plays a critical role in scaling the product team’s impact, enabling faster issue resolution, stronger cross-functional collaboration, and more efficient product delivery, helping Umbra deliver high-value, high-quality remote sensing products to a global customer base.
Our aim is to hire this position to work in Umbra's Santa Barbara, CA or Arlington, VA office.
Key Responsibilities- Act as the first line of response for inbound product support requests.
- Triage and track issues, escalate to Engineering, Operations, or Product as needed, and ensure timely resolution and communication.
- Maintain and update product documentation, FAQs, and internal knowledge bases.
- Help track recurring bugs or customer pain points and surface insights to the product team.
- Assist with internal operations and engineering including product feature requirements definition, product backlog hygiene, product development progress reporting, and product development blocker removal.
- Support new product feature launches with checklist coordination, internal comms, and documentation updates.
- Assist Product Team with customer training preparation and documentation.
- Continuously identify ways to improve the efficiency and visibility of the product support process.
Requirements
Required Qualifications- One or more years of experience in a customer-facing support or product operations role, ideally in a geospatial, aerospace, or tech company.
- Proficiency with support platforms and CRM tools (e.g., HubSpot, Jira, Confluence).
- Strong organizational skills with attention to detail and follow-through.
- Excellent written and verbal communication skills, especially in technical or semi-technical contexts.
- Comfortable collaborating across multiple teams (Engineering, Operations, Product, Business Development and Customers).
- Familiarity with geospatial and satellite imagery workflows.
- Experience with synthetic aperture radar (SAR) or other remote sensing technologies.
- Basic experience working with APIs and understanding data delivery pipelines.
- Experience supporting government or commercial clients in a technical product environment.
Benefits
- Flexible Time Off, Sick, Family & Medical Leave
- Medical, Dental, Vision, Life, LTD, STD (employer funded)
- Vol Life, Critical Illness, Accidental, Hospital Indemnity, Pet Insurance (employee funded)
- 401k with 3% non-elective company contribution
- Stock Options
- Free Parking
- Free lunch daily in office
Umbra is an Equal Opportunity Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
Employment Eligibility Verification
In compliance with federal laws, all hired persons will be required to verify their identity and eligibility to work in the United States by completing the required Employment Eligibility Verification Form (I-9 Form) upon hire.
ITAR/EAR Requirements
This position may include access to technology and/or data that is subject to U.S. export controls pursuant to ITAR and EAR. To comply with federal export controls, all persons hired must be a U.S. citizen, U.S. national, U.S. lawful permanent resident, refugee or asylee as defined by 8 U.S.C. § 1324b(a)(3), or must otherwise be eligible to obtain the required authorizations from the U.S. Department of State and/or U.S. Department of Commerce as applicable.
Pay Transparency
This job posting may cover multiple career levels. To ensure greater transparency, we provide base salary ranges for all roles, regardless of location. Our standard pay ranges are based on the role’s function and level, benchmarked against similar growth-stage companies. Compensation may vary based on geographical location, as certain regions may have different cost-of-living factors. The final offer will also be influenced by the candidate's skills, responsibilities, and relevant experience.
Compensation Range
The Compensation Range for this role is $65,000 - $80,000 DOE.
Systems Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Assist in providing user support and training for hospital information system applications related to patient care.
QUALIFICATIONS
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
LEVEL OF EDUCATION
Minimum:
Preferred: Bachelor's Degree
CERTIFICATIONS, LICENSES, REGISTRATIONS
Minimum: Preferred:
TECHNICAL REQUIREMENTS
Minimum: Exposure to information systems techniques and procedures. Preferred: Allscripts Sunrise Clinical Manager or other electronic medical record (EMR) systems experience.
YEARS OF RELATED WORK EXPERIENCE
Minimum: 2 years experience in healthcare. Experience as a super-user of clinical applications and/or EMR.
Preferred:
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.
Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.
Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
If you're already a Cottage Health employee, please apply on this link only.
CH Corporate Applications, Full Time Regular, 8 Hours, Day Shift, Cottage Health
Remote Procurement Support Specialist

Posted today
Job Viewed
Job Description
Position Summary:
We are seeking a highly knowledgeable and detail-oriented Federal Procurement Support Specialist to join our remote team. In this client-facing role, you will serve as a trusted advisor and technical resource for users of our procurement documentation solution. Youll provide expert guidance, troubleshoot technical issues, and ensure clients are leveraging the platform effectively throughout their procurement and subcontracting processes.
This role is ideal for someone who lives and breathes federal procurement and understands the nuances of CPSR compliance. If youve worked in subcontracts or procurement within the federal space and have hands-on experience with tools like SpendLogic, we want to hear from you.
Key Responsibilities:
- Serve as the primary point of contact for client support, offering expert guidance on procurement workflows and documentation best practices.
- Provide technical troubleshooting and user assistance related to our software platform.
- Educate clients on CPSR requirements and how to align their procurement documentation accordingly.
- Conduct virtual training sessions and onboarding for new users.
- Collaborate with internal teams to relay client feedback and contribute to product enhancements.
- Maintain a deep understanding of federal procurement regulations, including FAR and DFARS.
- Assist clients in optimizing their use of the platform to ensure audit readiness and compliance.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
- 5+ years of experience in federal procurement or subcontracting, preferably within a government contracting environment.
- In-depth knowledge of CPSR audits, FAR/DFARS regulations, and federal acquisition processes.
- Experience using SpendLogic or similar procurement documentation tools is highly preferred.
- Strong communication skills with the ability to explain complex concepts to non-experts.
- Tech-savvy with a knack for troubleshooting and guiding users through software platforms.
- Self-motivated and comfortable working independently in a remote environment.
- Bachelors degree in Business, Supply Chain, or a related field (or equivalent experience). null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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About the latest Support roles Jobs in Carpinteria !
Certified Peer Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Certified Peer Support Specialist
Part-time (flexible schedule)
We offer competitive salaries, a full benefits package, Paid Time Off, and opportunities for professional growth.
Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.
Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.
Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.
As the Peer Support Specialist , you are responsible for supporting others in recovery from substance use disorder; serving as a role model, mentor, advocate, and motivator to recovering individuals to help prevent relapse and promote long-term recovery; and representing Pinnacle Treatment Services/Aegis in a positive and professional manner. You will demonstrate an ability to share personal recovery experiences and develop appropriate and authentic peer-to-peer relationships. In this role, you must understand and have respect for everyone's unique path to recovery.
Pay:
$25/per hour
Benefits:
- 18 days PTO (Paid Time Off)
- 401k with company match
- Company-sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
- Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
- Discounted tuition and scholarships through Capella University.
Requirements:
- High school diploma or equivalent.
- Peer Support Certification OR certification eligible within three (3) months.
- Personal Attestation of one year in recovery from substance use disorder.
- Valid driver’s license in good standing
- Ability to travel up to 50% locally as needed
Preferred
- Associate or bachelor’s degree in one of the behavioral science disciplines from an accredited college or university.
- CPR Certification
- One (1) year of experience working in a behavioral health setting
Responsibilities:
- Assist patients in overcoming barriers to treatment and meeting basic needs to promote self-sufficiency.
- Peer Supporters support recovery by providing support, assistance, encouragement, advocation, and modeling behavior.
- Assist patients with building social skills that will empower and enhance integration opportunities and teach self-advocacy skills that support success within the community.
- Provide education to patients on how to identify and work through negative self-talk and ways to overcome fears.
- Document in EMR, as necessary.
- Provide education to patients around wellness management and recovery skills.
- Educate patients around the community and natural support, life skills, recovery related activities and how to utilize these in the recovery process.
- Arrange referrals to other agencies and resources in the community when Appropriate
- Provide goal-planning sessions, access to resources, care navigation, and one-to-one support to patients and their families where appropriate.
- Provides coaching and support to clients as challenges arise from everyday activities.
- Assist clients with orientation to program and update appropriately into EMR as needed.
- Listen attentively with respect, acceptance, and encouragement.
- Lend unique insight into substance use disorders and what makes recovery possible.
- Attend team meetings and complete all training courses timely as required.
- Other duties as assigned.
Join our team. Join our mission.
Tech Support Specialist - Independent Contractor
Posted 5 days ago
Job Viewed
Job Description
Join Our Team of Tech Support Specialists!
HelloTech is a nationwide tech support platform that offers on-demand assistance to customers needing help with technology. We provide affordable, same-day, on-site services, including installations, troubleshooting, and repairs. Our mission is to make technology accessible to everyone, and we need skilled technicians like you to help achieve that!
This role operates as an independent contractor, giving you the freedom to choose your schedule and select jobs that fit your expertise and personal preferences. Our technicians are spread across the nation and enjoy the flexibility of managing their own work-life balance.
Why Should You Become a Tech Support Specialist?
- Flexible Scheduling: Be your own boss! Work when you want and choose jobs that suit your skills and availability.
- Weekly Pay: Technicians can earn an average of $100+ per job. Enhance your profile with skills to boost your earnings.
- Community Connection: Network with others while enhancing your abilities and positively impacting customers' lives through technology.
Your Responsibilities:
As a Technician, you will deliver on-site assistance to customers with various technology devices and systems. Job opportunities will include:
- TV Mounting
- Computer, Printer, and Networking Support
- Home Theater Installation
- Smart Home Installation
- In-Wall Cable Running
Requirements:
- Strong understanding of various technology devices, including their installation, setup, and security.
- A positive attitude and a passion for helping people!
- Access to a car or reliable transportation.
- Must be at least 18 years old.
Join HelloTech and help technology work effortlessly in homes everywhere!
TECHNICAL SUPPORT SPECIALIST - US Residence based position
Posted 3 days ago
Job Viewed
Job Description
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
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Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
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Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
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Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
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Assists in coaching and mentoring of new members of the team in their technical capacities;
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Supports software upgrades and other vulnerability mitigation processes as needed;
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Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
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Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
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Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
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Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
-
High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
-
OR an Associate's degree in related field with 2 years of applicable experience;
-
OR a Bachelor's degree in related field with 1 years of applicable experience;
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Ability to read and interpret technical manuals and schematics;
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Demonstrated ability to work in a face paced self-directed environment;
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Strong verbal and written competencies; along with flexibility and good judgment;
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Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
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Proficient in Microsoft Office product suite;
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Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
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Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
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Demonstrated knowledge of Bayer's Radiology business & product suite;
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Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
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Current or prior technical troubleshooting acumen for Bayer suite of products;
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Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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