52 Support Roles jobs in Crandall

Our client, a leader in innovative technology solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Dallas, Texas, US . This role is crucial in ensuring our customers receive exceptional service and timely resolution to their inquiries and technical issues. The ideal candidate will possess a strong understanding of customer service principles, excellent communication skills, and a passion for problem-solving. You will be responsible for handling complex customer escalations, providing technical guidance, and mentoring junior support staff. Key responsibilities include:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Diagnose and resolve technical hardware and software issues for customers.
• Escalate unresolved issues to appropriate internal teams, following up to ensure resolution.
• Document all customer interactions and resolutions accurately in our CRM system.
• Develop and maintain a comprehensive knowledge base of product information and troubleshooting procedures.
• Proactively identify trends in customer issues and provide feedback to product development and quality assurance teams.
• Train and mentor new customer support representatives, sharing best practices and expertise.
• Contribute to the continuous improvement of customer service processes and workflows.
• Participate in cross-functional team meetings to discuss customer feedback and service improvements.
• Adhere to all company policies and procedures, including data privacy and security protocols.

The successful candidate will have at least 3 years of experience in a customer support or helpdesk role, with a proven track record of handling challenging customer situations. A strong technical aptitude, including familiarity with operating systems, common software applications, and basic networking concepts, is essential. Excellent interpersonal and active listening skills are required, along with the ability to remain calm and professional under pressure. A Bachelor's degree in a related field or equivalent work experience is preferred. This is an excellent opportunity for a dedicated support professional to grow their career within a thriving organization. Our client offers a competitive salary, comprehensive benefits package, and opportunities for professional development. Join us in shaping the future of customer experience.

Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Dallas, Texas, US . This role is pivotal in ensuring exceptional customer satisfaction through prompt, efficient, and empathetic support across various communication channels. As a Senior Specialist, you will be responsible for handling complex customer inquiries, troubleshooting technical issues, and escalating critical problems to appropriate departments. You will also play a key role in training and mentoring junior support staff, contributing to the overall growth and effectiveness of the customer service department.

Key Responsibilities:

• Provide advanced technical support and problem resolution for customer issues via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network-related problems.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of our client's products and services to offer effective solutions.
• Identify trends in customer issues and provide feedback to product development and engineering teams.
• Create and update knowledge base articles and support documentation.
• Collaborate with cross-functional teams to resolve complex customer escalations.
• Assist in training new customer support representatives and provide ongoing coaching.
• Contribute to process improvement initiatives to enhance customer support efficiency and effectiveness.
• Maintain a high level of customer satisfaction by meeting or exceeding service level agreements (SLAs).

Qualifications:

• Proven experience in a customer support or helpdesk role, with at least 3 years in a senior or lead capacity.
• Strong technical aptitude and ability to explain complex technical concepts clearly and concisely.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Experience in troubleshooting common IT issues.
• Ability to work effectively in a fast-paced, team-oriented environment.
• A proactive approach to identifying and resolving customer issues.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

This is an exciting opportunity to contribute to a growing company and make a significant impact on customer loyalty. The hybrid work model allows for a balance of in-office collaboration and remote flexibility.

Join the Sherwin-Williams team as a Bilingual Customer Support Specialist (Spanish) and play a vital role in assisting our customers in finding the right solutions for their needs. Our specialists work closely with both wholesale and retail customers, providing outstanding service and support, ensuring maximum client satisfaction. At our Store #7717, located at 2809 Clarksville Street, Paris, TX 75460, you will have the opportunity to leverage your skills in a dynamic work environment.

Your key responsibilities will include:

• Delivering exceptional customer service to foster satisfaction and loyalty.
• Engaging with customers in person and over the phone, determining their needs, and recommending appropriate products and services.
• Building strong, trust-based relationships with wholesale and retail customers.
• Accurately processing sales transactions in line with company policies and procedures.
• Meeting monthly, quarterly, and yearly sales goals.
• Maintaining accurate work order files and product formulas.
• Efficiently pulling products from the sales floor or warehouse.
• Tinting and mixing products to meet customer specifications.
• Stocking shelves and setting up eye-catching displays.
• Performing routine cleaning of store equipment.
• Loading/unloading delivery trucks as necessary.
• Assisting with deliveries when required.
• Keeping assigned areas well-stocked and presentable.
• Staying informed on product offerings to assist customers effectively.
• Adhering to inventory control procedures and suggesting sales improvement strategies.

Minimum Requirements:

• Minimum age of eighteen (18) years.
• Legal authorization to work in the country of employment without the need for sponsorship.
• Fluency in both English and Spanish, with the ability to read, write, comprehend, and communicate in both languages.
• A valid, unrestricted Driver's License.
• Physical ability to lift and carry up to 50 lbs. frequently and 70 lbs. occasionally, with or without reasonable accommodation.
• Willingness to work scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:

• High School diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Experience in selling paint and paint-related products.
• Familiarity with operating tinting and mixing equipment.

At Sherwin-Williams, we believe in inspiring and enhancing the world through our products and your contributions. If you are passionate about customer service and thrive in a supportive environment, apply today!

Our client is seeking a dedicated and proficient Remote Technical Support Specialist to join their expanding customer service operations. This is a fully remote position, allowing you to provide exceptional technical assistance from the comfort of your home office. You will be the primary point of contact for users experiencing issues with our client's software and hardware products, guiding them through troubleshooting steps and resolving problems efficiently and effectively.

The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and outstanding communication abilities. Your responsibilities will include responding to support requests via phone, email, and chat, diagnosing technical issues, and providing clear, concise solutions. This involves troubleshooting operating systems, network connectivity, application errors, and hardware malfunctions. You will document all support interactions, maintain accurate records of issues and resolutions, and escalate complex problems to senior technical staff when necessary. A deep understanding of common software applications, computer hardware, and networking concepts is crucial.

You will be expected to maintain a high level of customer satisfaction by delivering timely and accurate support, demonstrating patience, empathy, and professionalism in all interactions. A proactive approach to identifying recurring issues and suggesting improvements to support processes and product documentation is highly valued. This role requires a self-motivated individual who can manage their time effectively and work independently within a remote team environment. Access to a reliable internet connection and a dedicated workspace free from distractions is mandatory. Our client provides comprehensive training on their products and systems, along with ongoing opportunities for skill development and career advancement within their support department. This is an excellent opportunity for individuals passionate about technology and dedicated to providing outstanding customer experiences.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their team in Dallas, Texas, US . This role involves providing advanced technical assistance and troubleshooting for complex software and hardware issues. You will be a key point of contact for escalated support tickets, working to resolve issues efficiently and effectively while maintaining a high level of customer satisfaction. The ideal candidate possesses a deep understanding of IT systems, excellent problem-solving skills, and the ability to communicate technical information clearly to both technical and non-technical users. This position offers a hybrid work model, combining remote flexibility with essential in-office collaboration.

Responsibilities:

• Provide Tier 2 and Tier 3 technical support for software, hardware, and network issues.
• Troubleshoot, diagnose, and resolve complex technical problems reported by end-users.
• Document technical solutions, procedures, and knowledge base articles.
• Escalate unresolved issues to appropriate internal teams or external vendors.
• Train and mentor junior support staff.
• Participate in the testing and deployment of new software and hardware.
• Identify trends in support requests and recommend proactive solutions to prevent future issues.
• Manage and prioritize multiple support tickets simultaneously.
• Collaborate with development and system administration teams to resolve bugs and enhance system performance.
• Ensure all customer interactions are professional, courteous, and timely.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support or IT helpdesk roles.
• Proven experience troubleshooting operating systems (Windows, macOS), network protocols, and common applications.
• Strong understanding of IT infrastructure, including servers, networking equipment, and cloud services.
• Excellent diagnostic and problem-solving abilities.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with IT support ticketing systems (e.g., ServiceNow, Zendesk).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Ability to work effectively both independently and as part of a hybrid team.
• A commitment to providing exceptional customer service in Dallas, Texas, US .

Join our client's team and contribute your expertise to ensuring seamless technological operations for their users.

Job Title: Installation Support Specialist
Job Description
We are seeking a dedicated Installation Support Specialist to join our team. This role involves ensuring a safe working environment, supporting sales in installation proposals, and serving as a point of contact for project changes. You will play a key role in facilitating business process improvements and supporting project management efforts.
Responsibilities
+ Conduct and help facilitate a safe working environment.
+ Present project plans to the safety team for review.
+ Familiarize with business process development, mapping, and continuous improvement processes.
+ Work independently to analyze, define, communicate, and solve business improvements.
+ Support sales in creating installation proposals including proposed budgets, schedules, unique installation tools and procedures, and logistics plans.
+ Forecast and request project resource assignments.
+ Serve as a point of contact and support project changes, revise schedules, resource forecasts, logistics plans, and procurement plans.
+ Create and maintain installation project forecasts.
+ Support the procurement team in finding, qualifying, and selecting installation contractors and suppliers.
+ Participate in project and procurement lessons learned meetings.
+ Compile project reporting for company executive reporting.
+ Be a Project Management Office team member supporting site installation teams for successful completion of installation projects.
Essential Skills
+ Experience with automated equipment, conveyor systems, conveyor maintenance, installation, commissioning, and troubleshooting.
+ Site/project management skills.
+ Mechanical/electrical experience.
+ Familiarity with the operation and maintenance of equipment such as stockers, conveyors, AGVs, and/or OHT systems.
+ Proficiency in Microsoft Office programs, including Excel and MS Project.
+ Ability to read and understand equipment drawings and identify parts through drawings.
+ Safety-oriented mindset.
+ Capability to pass Level III skill set training course and apply the knowledge to system support.
+ Excellent verbal and written communication skills.
Work Environment
This role involves working with automated systems and various equipment, requiring a safety-oriented mindset. You will be part of a team that supports site installation projects, ensuring successful completion through effective project management and communication.
Job Type & Location
This is a Permanent position based out of Chandler, Arizona.
Pay and Benefits
The pay range for this position is $ - $ /yr.
See attached - ask for copy
Workplace Type
This is a fully onsite position in Dallas,TX.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email (% ) for other accommodation options.

**ABOUT US**
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.
**Summary of Position:**
Provide high-level (2nd and 3rd level) system and application support to the business. Work with IT and operations management across diverse businesses to assess systems information needs and correspond with internal staff as well as vendors to ensure resolution of key issues. Play an active role in the maintenance and support of key business systems.
**Major Functions:**
Support Functions
+ Serve as second/third level support for Broker Applications
+ Work with team members, internal staff, and vendors to research and resolve problems
+ Responsible for maintenance of assigned systems including scheduled utilities
+ Monitor application performance and develop recommendations for corrections and improvements
+ Monitor internal queue and work escalated tickets as they are assigned, understanding the importance of impact, urgency, and severity
+ May be asked to provide work direction for Level 1 support team
+ Documentation of resolution steps for a team knowledge base as well as a L1 knowledge base
+ As required, coordinate activities with technical support staff and operations management
+ Manage and administer application servers
+ Project Functions as required
+ Perform system, integration, and functional verification tests for software; coordinate user acceptance testing; review test results with user and obtain user approval
+ Develop and maintain computer system documentation including specifications through change controls, procedures, and other relevant information in accordance with defined standards
+ Implement software configuration and coding changes and coordinate the production move
+ Recommend solutions or alternatives to meet end-user needs or to help users perform their job more efficiently
+ Identify system impact of changes in the Company business, user needs, external business environment (i.e. Carrier Systems) and operating systems
**Education, Knowledge, Training, Skills and Experience Required:**
+ 2 to 3+ years' experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta or AMS360)
+ 2 to 3 years' experience in the Insurance industry preferred
+ 2+ years' experience working with and administrating application back-ends/servers
+ Experience working in a distributed network environment preferred
+ Experience working with end users and providing production support preferred
+ Experience developing test plans and data, testing and verification of results preferred
+ Excellent interpersonal skills
+ Excellent critical thinking abilities
+ Excellent oral and written communication skills
+ Evenings, weekends or non-regular hours may be required
+ This position is hybrid to a local HUB office (Chicago preferred)
**JOIN OUR TEAM**
Do you believe in the power of innovation, collaboration, and transformation?  Do you thrive in a supportive and client focused work environment?  Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?  When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $5,000 to 75,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions. 
Department Information Technology
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program ( endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Description
Robert Half is working with a client in Dallas that needs a contract to permanent Desktop Support Analyst. The ideal candidate will have at least 5 years of experience with end user support including software and hardware.
POSITION: DESKTOP SUPPORT
LOCATION: DOWNTOWN DALLAS 5 DAYS ONSITE
DURATION: 12 MONTH CONTRACT
RATE: $27-$32/hr
RESPONSIBILITIES
+ Provides end user support to internal staff
+ Resolving hardware and software problems
+ Install, configure, and troubleshoot software applications,
+ Operating systems, and drivers on various devices
+ Manage Office 365 accounts, troubleshoot email and collaboration tool issues,
+ Perform regular system updates, patches, and antivirus scans to ensure security and performance
Requirements
REQUIREMENTS
+ Proven experience as a Desktop Support Technician or in a similar technical support role
+ Office 365 administration and troubleshooting.
+ Active Directory
+ Operating systems (Windows, macOS) and software applications.
+ Strong proficiency in setting up and imaging desktops, laptops
+ Active Directory
+ Hardware troubleshooting
+ InTune
+ Conference room technology support
+ RingCentral Talk Desk
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.
**JOB RESPONSIBILITIES**
+ Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
+ Prepares documents related to services, cremations, maintenance, as directed by management
+ Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
+ Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
+ Run errands such as for floral delivery, picking up of supplies, documents, etc
+ Serves as an usher and may park cars or perform any transportation requirements.
+ Drives Funeral Home vehicles for services and picking up families
+ Ensures refreshments are available (where allowed by law)
+ Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
+ Prepares documents related to services, cremations, maintenance etc.,
+ Greets and receives client families and / or other persons entering the office for information and assistance
+ Accommodates the needs of the family during a service and/or visitation
+ May wash and clean funeral home vehicles and other client vehicles as required from time to time
**MINIMUM Requirements**
**Education**
+ High school diploma or equivalent
**Experience**
+ Previous customer service and/or sales experience preferred
+ Proficient with MS Office suite and databases preferred; ability and willingness to learn required
**Certification/Licenses**
+ Valid state driver's license with an acceptable driving record required
**Knowledge, Skills and Abilities:**
+ High level of compassion and integrity
+ Clear and concise verbal and written communication skills
+ Professional behaviors and team player
Postal Code: 75228
Category (Portal Searching): Operations
Job Location: US-TX - Dallas
Job Profile ID: F00349
Time Type: Full time
Location Name: Grove Hill Funeral Home