4 Support Roles jobs in Gainesville

Job Description

JOB SUMMARY :

The Animal Shelter Support Specialist is responsible for managing adoption outreach and placement of shelter animals and coordinating community cat initiatives, including Trap-Neuter-Return (TNR) programs. This role acts as a vital bridge between the public and the shelter by facilitating adoptions, promoting community cat welfare, educating the public, and ensuring animals are placed into safe and loving homes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

General duties:

Shelter Adoptions & Outreach

Match adoptable animals with prospective adopters through counseling, follow-ups, and education.

Plan and attend off-site adoption events and partnerships with rescue groups or pet stores.

Assist in photographing and marketing animals via social media, websites, and promotional materials.

Ensure proper documentation for adoptions, including contracts and microchip registration.

Follow up with adopters post-adoption to provide support and troubleshoot any issues.

Community Cat Program

Coordinate TNR services and maintain a database of community cat colonies.

Serve as a liaison to caretakers, volunteers, veterinary providers, and the public regarding community cats.

Provide humane trapping guidance, supplies, and education to citizens participating in TNR efforts.

Monitor colony conditions and outcomes, reporting health and safety concerns.

Track spay/neuter data and maintain compliance with local ordinances and program goals.

Customer Service & Public Education

Respond to public inquiries regarding community cats, adoptions, and animal care.

Promote responsible pet ownership, spay/neuter, and vaccination awareness.

Administrative Support

Maintain accurate animal records, colony data, and adoption logs.

Prepare monthly reports on TNR activities, adoption rates, and program outcomes.

Collaborate with animal care and field staff to identify adoptable and releasable animals.

Regular and predictable attendance is required.

Performs other duties as required

MINIMUM QUALIFICATIONS REQUIRED :

Education and Experience:

High school diploma or GED required;

At least 1 year of experience in animal sheltering, rescue, or animal welfare programs.

Knowledge of community cat issues, TNR practices, and animal adoption procedures.

Strong communication, organizational, and customer service skills.

Comfortable handling cats, dogs, and other shelter animals safely and humanely.

Must be able to work weekends, evenings, and attend off-site events.

Licenses and Certifications:

Valid Class I Driver's License and a satisfactory Motor Vehicle Record (MVR).

Knowledge, Skills and Abilities:

Working knowledge of the animal shelter profession.

Knowledge of the safe handling and general welfare of large and small animals.

Knowledge of pertinent animal control laws, regulations and ordinances.

Knowledge of work hazards.

Ability to care for animals.

Ability to establish and maintain effective working relationships public officials, other employees and to deal with the public in a courteous and pleasant manner.

Strong leadership skills with the ability to think quickly on your feet.

Ability to professionally advocate Hall County’s’ position on issues.

Able to educate people about the process of TNR in a clear and effective manner.

Knowledge and experience with feral cats and trapping cats, and knowledge about how to safely operate cat traps.

Excellent people skills. You must be friendly, confident in your knowledge and able to convey your message clearly.

Good management skills. You will be working with diverse groups and individuals, keeping everyone on the same page.

Accurate record-keeping and ability to provide monthly reports on various programs.

Proficiency with Internet navigation and a variety of computer software applications, including Microsoft Office and Google. Ability to learn additional software applications, as needed.

Strong interpersonal skills to handle sensitive and confidential situations. The ideal person for this job is a team player, personable, professional, upbeat and energetic, takes the initiative, and uses tact and diplomacy.

Proven written and verbal skills.

ADA Minimum Requirements:

Physical Ability : Essential functions continuously require the ability to move/transport items weighing up to 10lbs. Incumbents constantly must think analytically; handle stress and emotion, concentrate on tasks, remember names and other details; examine and observe details; make decisions, and adjust to change. Essential functions continuously require incumbents to be on call; work irregular hours (nights and/or weekends); meet deadlines; operate equipment; and stay organized. Essential functions continuously require incumbents to work irregular hours (nights/weekends); direct others; handle confidential information; use a keyboard/type; maintain stamina during workday; meet deadlines; stay organized; and use math/calculations.

Essential functions frequent require the ability to remain in a stationary position (sitting/standing); move oneself about the worksite by walking; maintain body equilibrium to prevent failing when walking, standing, crouching or navigating narrow, slippery or erratically moving surfaces; repetitively use hands/arms/legs; and move/transport items weighing between 11lbs and 50lbs. Essential functions frequently require incumbents to be on call and attend work related meetings and trainings.

Essential functions occasionally require the ability to bend body downward and forward by bending spine and legs, twisting at the waist, hips or knees; ascend and descend ladders, stairs, and ramps; reach overhead; position oneself by crouching/kneeling; push or pull items; and grasp items.

Sensory Ability: Essential Functions require the ability to use effective verbal and written communication; and use of hand/eye coordination and fine manipulation to use tools and equipment.

Environmental Factors: Essential functions are continuously performed with exposure to fumes, gasses, odors, and dust; extreme noise; and wet, slippery floors and surfaces. Incumbents continuously must be able to work with others. Work is performed both indoors (in a shelter environment) and outdoors (in the field).

Essential functions are frequently performed with exposure to adverse environmental conditions, including inclement weather or dry environments; extreme hot or cold temperatures; and risk of bodily injury from hazards including biological, chemical, and sharp objects/tools. Exposure to a variety of animals and their conditions.

Essential functions are occasionally performed with exposure to risk of bodily injury from hazards including electrical and heavy machinery; high places/high heights; dirt/mud, fumes, gasses, odors, dust; moving mechanical parts; and hot temperature devices including burners. Incumbents occasionally must be able to work alone.

Incumbents regularly must be able to work around equipment/machinery ; drive county vehicles and other equipment; and walk on uneven ground.

This class specification should not be interpreted as all-inclusive. It is intended to identify the major respon­sibilities and requirements of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specifica­tion.

We believe that great customer service comes from people who are empowered, equipped, and trusted. If you enjoy working from home with the right tools—and want to join a supportive, mission-driven team—this position is for you. You’ll have the flexibility of remote work, the stability of regular hours, and a real opportunity to help shape the customer experience.

Experience: 3–6 months in customer service or call center roles. Remote work experience is a plus.

Typing & Accuracy: Ability to type at least 40 WPM with good accuracy. Mistakes can happen—but you care enough to catch and correct them.

Home Office Setup:

Windows PC (Win 10 or 11) with at least 2 GB RAM and a processor 2 GHz+ (Intel or AMD).

Wired internet connection only (no WiFi), with speeds of at least 25 Mbps download / 10 Mbps upload .

USB headset with a mic. And a quiet place to work—no continuous background noise.

Communication Skills: Great verbal and listening skills; friendly, clear, and helpful tone.

Self-Starter: You can manage yourself, learn quickly, adapt to policies, and consistently meet targets.

Availability: At least 20 hours/month ; more if you want.

Trust & Integrity: Must pass background checks; protect customer privacy and confidentiality at all times.

Handle/support customer interactions via calls, chat, and email .

Keep records, follow up on issues, and ensure problems are resolved.

Meet quality and speed targets (response times, resolution metrics, etc.).

Share feedback and help us improve customer support policies and workflows.