14 Support Roles jobs in Gretna

Company Description

About Us
At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Description

We are seeking a dedicated Customer Support Specialist to join our dynamic team. The ideal candidate will be the first point of contact for our clients, ensuring a seamless and positive experience at every stage of their journey. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing exceptional service.

Responsibilities

• Respond promptly to client inquiries via phone, email, and chat.
• Resolve customer issues efficiently while maintaining a professional and empathetic approach.
• Provide detailed information on travel packages, services, and policies.
• Coordinate with internal teams to ensure client satisfaction and seamless service delivery.
• Maintain accurate records of client interactions and transactions.
• Identify opportunities to improve customer experience and provide feedback to management.

Qualifications

Qualifications

• Proven experience in customer support or a related field.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using CRM systems and Microsoft Office Suite is a plus.
• Passion for travel and commitment to delivering outstanding customer service.

Additional Information

Benefits

• Competitive salary ($54,000 - $58,000/year)
• Opportunities for career growth and development
• Health, dental, and vision coverage
• Paid time off and holiday benefits
• Supportive and collaborative team environment
• Full-time employment with flexible scheduling options

Benefits:

Competitive salary

Flexible schedule

Paid time off

Training & development

Job Summary

We are seeking a Full Time or Part Time Support Specialist to join our team in our Elmwood office. Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. In this role, you will communicate with our customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.

Responsibilities

Handle inbound/outbound calls and emails

Identify the customers' needs, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships

Document all interactions

Attend training to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience in Customer Service and Administrative roles

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Must be able to type accurately and efficiently

Understanding of active listening techniques

Highly organized with the ability to prioritize projects and manage time effectively

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

**Role Overview**
Sodexo Energy & Resources is seeking an **Operations Support Specialist** to support one of our high-profile **Oil & Gas clients in Belle Chasse, LA** . This client-facing role plays a key part in the day-to-day success of site operations by providing administrative support, vendor coordination, and assistance with soft services. You will work closely with Operations Leaders to ensure smooth service delivery and a positive experience for all stakeholders. This is a client-facing position that requires strong attention to detail, communication skills, and a proactive approach and responsibilities range from handling work orders and coordinating vendor services to maintaining office supplies and managing general administrative duties.
**What You'll Do**
+ Serve as the first point of contact for guests and vendors; support internal teams via email and phone
+ Provide day-to-day administrative support including supply ordering, mail sorting, and invoice tracking
+ Manage and monitor service requests and work orders using CMMS for systems such as HVAC, plumbing, electrical, and soft services
+ Coordinate vendor scheduling, site access, and service tracking to ensure timely completion of work
+ Support soft services such as break-room and coffee station stocking and cleanliness
+ Collaborate with cross-functional teams to ensure compliance with vendor and product standards
**What We Offer**
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
+ Medical, Dental, Vision Care and Wellness Programs
+ 401(k) Plan with Matching Contributions
+ Paid Time Off and Company Holidays
+ Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
**What You Bring**
+ Associate's degree or equivalent experience in operations, facilities, or administrative support
+ Strong organizational skills and attention to detail
+ Excellent verbal and written communication skills
+ Ability to manage multiple tasks and prioritize in a fast-paced environment
+ Experience with work order systems (e.g., CMMS) preferred
+ A proactive, customer-focused approach and problem-solving mindset
**Who We Are**
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form ( .
**Qualifications & Requirements**
Minimum Education Requirement - Associate's Degree or equivalent experience
**Location** _US-LA-BELLE CHASSE_
**System ID** _ _
**Category** _Administrative_
**Employment Status** _Full-Time_
_Non-Exempt_
**Posted Range** _$22.74 to $34.32_
**Company : Segment Desc** _ENERGY US_
_On-Site_

**Patterson isn't just a place to work, it's a partner that cares about your success.**
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
**Job Description:**
The Veterinary Support Specialist properly responds to incoming customer requests, via phone, email, and/or chat session, to ensure the customer's questions are answered in a timely manner. This includes receiving, prioritizing, documenting and actively resolving customer requests and escalating incidents when considered appropriate and necessary to maintain service level expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. This job has remote opportunities available!
Major Duties:
+ Respond to incoming customer requests via phone, email and/or chat sessions.
+ Troubleshoot and resolve customer issues in a timely manner including the use of software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
+ Maintain technical expertise and proficiency with all related and relevant software and computer systems.
+ Follow-through and tracking to ensure escalated and active issues are researched and resolved in such a manner to meet or exceed customer expectations.
+ Communicate professionally and effectively with customers for follow-up when required.
+ Maintain relevant skills and credits via internal support continuing training courses.
+ Follow established department processes and procedure.
+ Escalating issues and communicating appropriately with peers and management to ensure customer issues are addressed in a timely manner.
+ Perform other duties as assigned.
Critical Competencies:
**Technical Expertise:** Maintains technically relevant skills and demonstrates the ability to apply technical skills in solving business/technical problems.
**Customer Engagement:** Builds a rapport with the customer, understands and represents the customer needs when making business decisions and communicating internally; Guides customers to best solutions.
**Flexibility:** Easily adapts to new methods and procedures; assists others embrace disruptions as opportunities for improvement; responds to change initiatives with positive outlook and energy.
**Communication:** Actively listens and communicates clearly and effectively both verbally and non-verbally. Demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations.
**Self-Management:** Ability to prioritize time and tasks with little direction in order to complete work on schedule; organized and efficient; ability to bring order to complex and competing demands.
**Action Orientation:** Takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm.
**Interpersonal Effectiveness:** Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations.
Minimum Qualifications:
+ Excellent computer skills
+ High School Diploma or equivalent
+ Strong customer service orientation
+ Requires excellent verbal communication skills
+ Requires a consistent, positive attitude and respect for high quality standards
+ Requires the ability to make quick, sound judgments when answering questions
+ Excellent multi-tasking skills
+ Committed to being a team player
+ Requires the ability to recall numerous guidelines and procedures
+ Excellent organizational skills
+ Ability to absorb new ideas and concepts quickly
+ Strong analytical and problem-solving abilities
Preferred Qualifications:
+ Contact Center or Tech Support experience
+ Associate's Degree (Tech-focused preferred)
+ Ability to present ideas in business-friendly and user-friendly language
+ Highly self-motivated and directed
+ Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -
+ multi-tasks, prioritizes and meets deadlines in timely manner
+ Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
+ Strong organizational, attention to detail and task follow-up skills; adept at handling multiple assignments in a timely manner and meeting assigned deadlines
+ Actively volunteers for various projects, tasks and event committees
**Compensation:** $17.76/hr plus benefits
**Schedule:** Candidates in Central Time are preferred; availability from 7:30AM-5:30PM with some rotational on-call required;
**What's In It For You ( provide competitive benefits, unique incentive programs and rewards for our eligible employees:
+ Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
+ 401(k) Match Retirement Savings Plan.
+ Paid Time Off (PTO).
+ Holiday Pay & Floating Holidays.
+ Volunteer Time Off (VTO).
+ Educational Assistance Program.
+ Full Paid Parental and Adoption Leave.
+ LifeWorks (Employee Assistance Program).
+ Patterson Perks Program.
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$5.19 - 18.65
**EEO Statement**
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Description & Requirements

Maximus is seeking a Tier 1 IT User Support Specialist to support work with a Health client remotely.

The Tier 1 Support Agent provides first-line support for end users by addressing technical issues, service requests, and incident tickets. The agent serves as the initial point of contact for users seeking assistance with systems, applications, and IT services, ensuring prompt and accurate resolution or escalation according to service-level agreements (SLAs).

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Essential Duties and Responsibilities:
- Demonstrate substantial understanding of technical tactics by using a variety of internal and external sources to repair the operational deficiency.
- May provide guidance and work leadership to less-experienced technicians.
- Resolve more complex technical issues submitted by less-experienced technicians.
- Participates in special projects as required.

Job-Specific Essential Duties and Responsibilities:

• Resolve Tier 0/1 tickets within 48 hours.
• Provide support for username/password issues, basic troubleshooting.
• Support and escalate issues related to Chatbot, Knowledge base and common issues.

Job-Specific Minimum Requirements:

• 1+ years of work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.The ability to obtain, and maintain, a Public Trust clearance is required.

*This is a SCA Wage Determination position

#techjobs #veteransPage #clearance

Minimum Requirements

- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

22.93

Maximum Salary

$

22.93

**Duration: 6-12+ Months Contract with possible extension**
**Job Description:**
**Required Skills & Experience:**
+ Bachelor's degree in a relevant field or equivalent combination of education and experience
+ Typically, 2+ years of relevant work experience
+ Proven experience in infrastructure technology analysis
+ Proficiencies in data analysis and technical knowledge
+ A continuous learner that stays abreast with industry knowledge and technology
+ Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus
**Roles & Responsibilities:**
+ Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
+ Assist with infrastructure projects and assignments.
+ Participate in basic monitoring and routine troubleshooting of infrastructure systems.
+ Collaborate with team members to address infrastructure challenges and daily operational tasks.
+ Support the creation and maintenance of infrastructure documentation.
+ Develop and improve technical skills through on-the-job experience.
+ Show eagerness to learn and gain expertise in infrastructure services.
+ Follow established best practices and standards in infrastructure service delivery.
**Skills:**
+ Helpdesk Support, Software Installation, Windows support, IT Helpdesk, Windows 10 & 11
**Education:**
+ High School or Equivalent experience
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ( .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

**Description**
**Location: On site at location listed in job posting.**
**Schedule:** Monday - Friday, 8:00 AM - 5:00 PM CST
**SUMMARY**
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Take incoming calls to fulfill servicing requests and provide technical assistance.
+ Build rapport and deepen client relationships by resolving issues on the first call.
+ Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
+ Present needs-based product recommendations to deepen the banking relationship.
+ Stay abreast of all changes, developments and enhancements for all systems and products.
+ Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
+ Navigate effectively and efficiently through multiple systems.
+ Possess and demonstrate a high level of professionalism.
+ Communicate in a clear, concise and professional manner.
+ Provide client focused solutions while being compliant with bank Policies and Procedures.
+ Partner with other departments within the organization to fulfill client requests.
+ Work closely with Treasury Management Sales, Product and Implementation groups.
+ Track client issues to identify product and process improvements or clients at risk due to frequent problems.
+ Provide client training and support on the use of TM Products.
+ Other duties and projects as assigned.
**SUPERVISORY RESPONSIBILITIES**
No supervisory responsibilities
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
**CERTIFICATES, LICENSES, REGISTRATIONS** (Ex: CPA, Series 6 or 7 license, etc)
CTP, CCM or AAP preferred.
**About Us**
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .
**Benefit Highlights**
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
**Follow Us**
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LinkedIn ( ( Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.